Hotel - Novotel Toulouse Centre Compans Caffarelli
Novotel Hotel Novotel Hotel

Novotel Toulouse Centre Compans Caffarelli Hotel

4.0/5 914 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 89.00 EUR Non member rate
From 84.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Choose the Novotel Toulouse Centre Compans Caffarelli hotel for stopovers in Toulouse and take advantage of its proximity to the convention center and the city center. The hotel swimming pool is open from April 1 to September 30, 2018.

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The rooms at the Novotel Toulouse Centre Compans Caffarelli measure 258 sq. ft. (24 m²) and feature individual air conditioning. Choose the Executive Room and enjoy bathrobes and slippers, Nespresso coffee machine and a free minibar

  • 135 rooms
  • 113 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 127 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,558 reviews

Our guest reviews for Novotel Toulouse Centre Compans Caffarelli

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 914 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 19/09/2018 AccorHotels certified review

It was okay

Gs Couples - 16/09/2018 AccorHotels certified review
« Nice hotel »

Hotel is in a good location, staff are very friendly and helpful, rooms well maintained and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you for taking the time to answer our satisfaction survey after your stay at the Mercure Toulouse Centre Compans. If I believe your feedback, your stay did not meet your expectations. Please accept my apologize about it. To understand better and improve our prestations, I would like to exchange with you about the experience you had, Justine Godin, quality manager, is at your disposal, by mail at h0… Waiting for your mail to exchange with you about what happened. Sincerely, Lionel Bouchand Directeur Général

Anonymous Business - 13/09/2018 AccorHotels certified review
« short business trip, invoice issue »

I´ve been several time in the Novotel Hotel and I am pretty satisfied. The only thing which needs to be improved is the invoice system. I´ve arrived very late to the Hotel and provided my business card, asked the person to add the company name to the invoice. He acknowledged that it is not a problem and I´ve also chosen the fast check out option. Next day I´ve received the invoice per email, but without the company name and address. I had to call the hotel 3 times to amend the invoice and send it to me, otherwise I cannot get back the money from the company.

Amit Business - 09/09/2018 AccorHotels certified review
« Below average ...I wouldn’t go back there! »

Paper coffee cups in “executive room”??....come on...give me a break! The breakfast was poor and boring ...burnt out sausages and over-cooked watery scrambled eggs...that’s all hot dishes! Quality and variety of foods are so poor ! most interesting above all is no small cups for expresso for breakfast! It’s not like hotel don’t have them but they don’t give them for breakfasts ...they put all of them for “conference” user (I guess that conference was paying good to them!!) ...so we have to use 200 ml cups for 20 ml expresso!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Amitava S., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About breakfast cup, in France we use often big cup for the breakfast, it's the reason why we use it for our guests. But if you prefer a small one, our team is at your entire disposal to serve you an expresso in a small cup. We will credit you for 2000 points on your Le Club Card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Anonymous Families - 04/09/2018 AccorHotels certified review
« loved our visit »

Really good. Lovely staff and clean, relaxed hotel. The pancake machine wasn't working is the only problem. I would also have liked staff to check if we wanted a straw or stirrer before putting them in our drinks as we don't use single use plastics.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelly H., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Luke Families - 01/09/2018 AccorHotels certified review
« City break »

Excellent friendly staff, especially on reception and room cleaners were lovely. Key cards constantly failing and fridge and Aircon wasn't very cold. Great to have books and extra entertainment children near the bar. Would be good to have more information about what to do and see in the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke R., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Anup R. Business - 01/09/2018 AccorHotels certified review
« Very comfortable stay. Nicely located too. »

The hotel is located very well. The city Center can be reached by walking and the Blagnac business area is close by too. Beautiful park with a Japanese garden inside is right behind the hotel. Breakfast was sumptuous. So was the Sunday brunch. I only wish if the Gourmet Bar had a larger food menu for lunch/dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anup R., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

James Families - 26/08/2018 AccorHotels certified review
« Bug infestation. Bad drainage. »

Curtain had bug infestation (room 234). Had to move my son to bed further away and sleep next to affected area myself. Shower drainage very slow and silicone let water through.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had your room inspected by a cleaning society and the results were clean, there was no bugs in bed, sofa or curtains, they were gnat. I had an extra cleaning done in your room and once again please accept my apologies according to this incident. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Dave Families - 23/08/2018 AccorHotels certified review
« Nice short stay »

Great rooms, clean, big and the staff were very accommodating!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Z., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Trip Advisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel Bouchand Directeur Général

Tere Families - 22/08/2018 AccorHotels certified review
« Fantastic for families »

We had a very good stay in a comfortable hotel, with a modern atmosphere and a great breakfast at a very reasonable price. It is in a little central but well connected. The treatment of the staff: close and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tere p., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Carol D. C. B. Friends - 17/08/2018 AccorHotels certified review
« Carol - Leeds »

A very pleasant stay in a quiet part of Toulouse, although only a one night stay fairly convenient for local restaurant. Reasonably good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol D., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

P. T. Families - 12/08/2018 AccorHotels certified review
« Very helpful staff and comfortable facilities »

One night stay which was very relaxing and comfortable. Staff were friendly and helpful and made us feel welcome. Pool was great for the children who enjoyed 2 swims (evening and morning). The food in the bar was also nice and there was something for everyone to enjoy on the menu. We opted for a suite which we felt was good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. P., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Trip Advisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel Bouchand Directeur Général

Paddy O. Couples - 09/08/2018 AccorHotels certified review
« Paddy O. »

Check in was good room available at 1pm suited. Room had a musty smell but otherwise was very clean. Aircon could not cope with the heat which made sleep difficult. Staff were very friendly but you had to look for them rather than them looking for you. No management presence visable over the five day stay. Never once were we asked if we were enjoying our stay etc. Food was boring but stardard was good. The photograh of you pool for advertising purposes bared no semblance to the pool itself. Six deck chairs!!! Average performance but not up to previous stays at Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paddy O., Thank you for taking the time to tell me about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During the holidays, some member of our management team take time off, however, you will always find someone responsable if any problem occurs. Aware that your experience has been disappointing, I have the pleasure to credit 2000 points on your AccorHotels fidelity card which you can use during your next stay in Novotel in Toulouse or in any AccorHotels property. I appreciate your sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

B Families - 06/08/2018 AccorHotels certified review
« pleasant, friendly staff »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatrice C., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Trip Advisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel Bouchand Directeur Général

Mark K. Couples - 02/08/2018 AccorHotels certified review
« A brief stopover point on a longer journey, but that’s not to say it wasn’t enjoyable! »

We stayed here for only a night while passing through to Spain. We found the hotel to be well appointed, to the point of being a little funky. The service was very good, and the food we enjoyed in the restaurant was of good quality. The hotel is located near a beautiful Japanese Garden, and as it is off the main roads it has a bit of a quiet oasis feel about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark K., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Anonymous Couples - 30/07/2018 AccorHotels certified review

Good! Had a problem with one of the room key cards not activating the lift - then the doors appeared not to be able to be opened, and we had to use the alarm and be "rescued" by a member of staff. Maybe a one off. Great location, good value, very comfortable, nice pool and restaurant/bar and a garage, what more could we ask for!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas M., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am taking note of your returns about the lift, it is the first time we had a such incident, and I apologize about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Family - 30/07/2018 TripAdvisor review
« An average hotel at most »

We spent a few days in this hotel in Toulouse... and as a Platinium member of Accor, I was expecting a bit more. The staff was very nice, the check in was ok but I did not receive the perks that you usually get when you’ve my level in the group. It’s always nice to receive an upgrade and since the hotel was not fully booked, I guess it was overlooked. I should have asked but I was tired of our travel and wanted to rest. We did not have a chance to enjoy the pool but it looked nice. The restaurant was also very good. The bathroom was nice but after taking a shower (and taking all precautions), the floor was always wet, I think this could be improved. The products were not replaced every days (conditioner and body lotion) and since we were 4 in the rooms, it was used every days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you for taking the time to shrae your experience after staying in our hotel. I am really sorry our services did not meet your expectations, please accept my apologize about it. We try to upgrade every LCAH client we have, however if our executive rooms are already booked by regular clients we cannot do so. Also, we have some problem with showers in some rooms but we are currently working on a renovation project which will solve these incident. I took the time to inform our housekeeper about the products that have not been replace, this is a single oversight and it won't happen again. I ope I will have the pleasure to welcome you during your further visit in Toulouse. Sincerely, Lionel Bouchand Directeur Gnéral

Gonzalez Families - 26/07/2018 AccorHotels certified review
« Short Visit! »

I would like to stay longer but we were just passing by. In general was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yngrid V., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

N/a Business - 24/07/2018 AccorHotels certified review
« Quiet Room, Hazardous Shower »

Pros: - Quiet room at night. - Excellent view. - Friendly, efficient concierges. - Comfortable bed. - Air conditioning was excellent. Cons: - Leaky shower. - Spotty WiFi. - Bartenders' have negative attitude. - Breakfast menu same as dinner menu. - Had "Irish Steak" for dinner. Terrible, Inedible. - Cleaning staff consistently barged in without knocking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will make sure your comments will help us improve our quality of services. Therefore, I already made sure that each manager take care to prevent future incident. Please note that this problem was an exception to our normal practices, this is why I would like to create an accorhotels loyalty card and make a credit of 4000 points equivalent of 80€ on it that you could use during a future stay in any accorhotels properties. If you like to do so, just email me back and I will proceed the creation of the card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Dave M. Business - 11/07/2018 AccorHotels certified review

Trip to Toulouse with work. Very good standard of room. Very pleased with service received

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 89.00 EUR Non member rate
From 84.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates