Hotel - Novotel Toulouse Centre Compans Caffarelli
Novotel Hotel Novotel Hotel

Novotel Toulouse Centre Compans Caffarelli Hotel

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4.0/5 836 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The rooms at the Novotel Toulouse Centre Compans Caffarelli measure 258 sq. ft. (24 m²) and feature individual air conditioning. Choose the Executive Room and enjoy bathrobes and slippers, Nespresso coffee machine and a free minibar

  • 135 rooms
  • 113 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 127 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,126 reviews

Our guest reviews for Novotel Toulouse Centre Compans Caffarelli

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 836 reviews
AccorHotels certified review
Anonymous Couples - 14/02/2018

Welcoming staff....room, restaurant all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert P., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
S. Business - 27/01/2018
« Lacking only details »

I am a regular visitor and it's reliably comfortable and convenient. However, missing two details: There's no BBC channel and nobody can explain why. And, there's no loo brush, which is discomforting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian S., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am also taking notes of your returns and if you were coming back to our establishement, we have the BBC channel on the 111. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur Général

TripAdvisor review
Family - 17/01/2018
« Excellent location . »

Hotel closed to town centre (about 20min by foot) . Tube station at about 5min walk from Hotel Comfortable bedrooms . Quiet . 2 points not so positive : very expensive breakfast (a bit more than 16€ / person) and no mirror in the bedroom itself (only in the bathroom)

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for sharing your feedback after staying in my establishement. I am happy you enjoyed your stay overwhole and the location nearby the Compans Caffarelli Park but still very close to the city-center. I am taking note of your returns and I hope I will have the pleasure to welcome you again during your next trip in Toulouse. Sincerely, Lionel Bouchand, Directeur Général

AccorHotels certified review
Anonymous Families - 02/01/2018
« Typical Novotel »

Family frendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Soo K., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Juan B. Families - 31/12/2017
« Well done job! »

enjoyable, amusing, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Manuel B., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Trip Advisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Phil D. Business - 14/12/2017
« Great experience for my first time in Toulouse. »

Hello, this was my first time in Toulouse and I had a great experience. The person who greeted me on my arrival was very helpful in merging my two separate reservations to ensure that I would be able to keep the same room during my stay. She was also very enthusiastic when providing recommendations for things to do during my week end. I cant remember her name, but she definitely contributed to my great first experience. The room was very nice and comfortable, despite the temperature set way to high, which I did not realize during the first couple of days and preventing me from sleeping well. Once I figured it out I slept like a baby! Also, I really enjoyed the daily refill of the "Saveur du soir reglisse menthe" The lobby with the availability of the bandes dessinees allowed me to enjoy relaxing moments. One drawback is the size of the "closet". I was there for an 8 day stay amd could not hang nmore than 3 days worth of clothing at one time. Another one is that the same breakfast was served every day, I am sure that most people dont stay at your hotel for more that a few days at the time, but a little variety would probably be welcome. Overall, I really enjoyed my time at your hotel. Please communicate to your staff that you gained one more satisfied customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe D., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am taking notes of your returns about our breakfast buffet, indeed we have a lot of different products so we hope even a Customer staying more than 2-3 days would always be satisfied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Frank N. Business - 08/12/2017

The stay would have been perfect with a rating of 10 if the hair dryer in the bathroom was fixed as requested on the first night and the drain in both the bathtub and the sink were cleared. Water drainage in the entire bathroom was very slow and the hair dryer was inoperative during the entire stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank N., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. However I am taking note of your returns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
Thomas Business - 02/12/2017
« below global standatd »

- Slow processes - limited service - personal not very service oriented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas K., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Knowing the those incidents impacted the quality of your stay, please accept a credit of 2000 points of your Le Club AccorHotels card you could use during your next stay in Novotel Toulouse Centre Compans Caffarelli or in any Acorhotels properties. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Anonymous Business - 21/11/2017
« Double booking fixed »

After having to argue to be relocated as our booking was overtaken by another one, the on site service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am happy we could find a solution to your double booking problem, even if I would have wish it would have been solve easily than having to argue about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
Simon G. Business - 15/11/2017
« Room not well cleaned and a lot of wait during check out even if I was in a fast check out process »

Room not well cleaned and a lot of wait during check out even if I was in a fast check out process

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon G., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the check-out process has been so long, I will make a point with my front desk team about it to find out what happenned. Please note that this problem was an exception to our normal practices, therefore a credit of 2000 on your Le Club AccorHotel card has been done that you can use at the Novotel Toulouse Centre Compans or in any AccorHotels hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
P Business - 13/11/2017
« Ok but no benefits from gold membership status »

Lobby ok, food good, personell friendly. room bit old, no complimentary drink despite gold status, no offer for room upgrade (but some other colleagues did)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petrus Antonius Justina V., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry my team did not respect the complimentary drink offered to our favorite guests, I reminded our front desk team this point. Also, we try to upgrade every LCAH client, however we can only do it if we have available rooms and on your dates we were fully booked. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Gerard M. Couples - 05/11/2017
« Gerard M. »

The location was very good. The reception staff were helpfull and pleasant. However the air conditioning in the room was very poor. It was very difficult to sleep due to the heat in the room. Please give guests the option to choose their own tempeture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard M., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The mid-season is a difficult time for us as hospitality establishment because when the AC is on it is for the whole hotel and same for the heater this is why while the temperatures go from 5° at night to 20 during the day we chose to turn off the AC. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Anonymous Business - 02/11/2017
« Worse than the Novotel I lived in Thailand »

The toilet is bad. I think it needs to be repaired. There's no toothbrush, toothpaste, slippers and body wash in the room. I need to prepare almost everything myself.

AccorHotels certified review
George Business - 02/11/2017
« Satisfactory room, overpriced restaurant, problem with parking garage »

The original assigned room had not been cleaned properly. The replacement room was fine. The entrance gate to the parking garage was not functioning properly. The dinner restaurant seemed overpriced, and the food quality not great. Breakfast was satisfactory.

AccorHotels certified review
Alan W. Business - 28/10/2017
« Easy and very pleasant »

Overall impression was that all the staff I dealt with were very helpful and extremely friendly. I would like them to know that I was grateful and enjoyed my stay. This included staff at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Scott Business - 21/10/2017
« As expected, friendly and convenient for the work week. Good breakfast, firendly staff, clean room »

I had previously stayed at this location for 3 weeks, and this visit was perhaps slightly better 8 months later. The room was clean and met my expectations. The staff was friendly and helpful. Being from the United States the effort to speak English and the amenities for foreign visitors is much appreciated. Compared to other hotels I stay in that offer breakfast, I rate the Novotel one of the best offerings, and will likely stay here again on my next visit to Toulouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott S., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Trip Advisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
Wolficek Business - 20/10/2017
« Good catering, warm and noisy room »

Very good catering during our workshops / meetings, fine tapas. Unfortunately, my room was quite warm, air-conditioner was not able to cool down. Sleeping with open windows not possible because of noisy environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wolfgang F., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. I am happy you enjoyed our services and staff, however I am taking note of your comments regarding the room temperature. During this time of the year it is a real challenge to get the best temperature for all our clients. Indeed, during the mid season the weather can be very cold at night but pretty warm during the day so we decided to turn off the AC but as we do, we cannont turn it back on. Please accept my apologize about this incident. Thank you again for sharing your experience, and I hope during your next visit in Toulouse I will have the chance to prove you the quality of our establishement. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
Alan D. Business - 19/10/2017
« Alan D. »

The room was disappointing. The air conditioning was not working and I had to leave the window open all night, as the room was very hot. The remote control for the television did not work. The seal between the shower screen and the bath was split, which allowed water to flow on to the bathroom floor. I told the reception about the air conditioning and television controller, but nothing was done to improve the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I met up with my technique team to make sure they control the remote and the shower. Also, during this time of the year it is a real challenge to get the best temperature for all our clients. Indeed, during the mid season the weather can be very cold at night but pretty warm during the day so we decided to turn off the AC but as we do, we cannont turn it back on. Please accept my apologize about this incident. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I hope I will have the chance to welcome you again during your next stay in Toulouse so I can prove you the quality of our services. Sincerely, Lionel BOUCHAND Directeur Général

AccorHotels certified review
Achille Families - 16/10/2017
« Excellent location, great staff, room nicely appointed, fighting mosquitoes every night. »

I liked everything, but the fact the room was too warm (apparently AC is not an available after a certain date - - our stay was from Oct. 4 to Oct. 14), and opening the windows was not an option due to mosquitoes. This problem can be remedied easily by installing screens on the window frames. Then one can open the windows and have a nice breeze, since outside temperatures in Toulouse in October are very moderate, and the humidity not high. The hotel will spray the room for mosquitoes, if you ask them, but nobody volunteers this is an option they offer. The spraying is effective for 24 hours. We were delighted by the cleaning staff, as well as the reception desk people with the exception of one person who was trying to do too much while checking us in. In fact that person forgot to give me back my passport, which I discovered I no longer had a few hours later. Instead of notifying me, he stored the passport in a open shelf under the reception counter! The restaurant is very nice, and in general the hotel staff's ability to communicate reasonably well in English was a pleasant surprise (since the web site stated the only languages spoken were French and Spanish). Our room faced the nearby park, and the noise level was acceptable. If you get a room facing the skateboard park, beware that the noise can be an issue. Towels seem to be in short supply in France. They give two towels; no hand towel, and no face cloth. Same thing in Paris, so I assume that is standard operation for this class of hotels. The wi-fi connection is outstanding, and the TV channels provide entertainment/news options mainly in French, and a couple in English. All and all, this is is a very nice hotel to stay in, assuming they fix the mosquitoe-issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achille D., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. I am taking note of your comments regarding the moquitoes and I will see with the technicien what can be done about it. Also, I am sorry about the incident you had at the check in, I will remind my front desk team the procedure. Thank you again for sharing your experience, and I hope I will welcome you agin during your next trip to Toulouse so I can proove you the quality of my establishment. Sincerely, Lionel BOUCHAND Directeur

AccorHotels certified review
Lindsay Couples - 13/10/2017

Comfortable hotel with friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsay N., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel BOUCHAND Directeur

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