Hotel - Mercure Paris Gare Montparnasse Hotel
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Mercure Hotel

Mercure Paris Gare Montparnasse Hotel

20 rue de la Gaité 
75014  PARIS
FRANCE

1,263 reviews
TripAdvisor Rating Based on 1,263 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Airport shuttle
    • PARIS ORLY (Paying)
    • PARIS ROISSY CHARLES DE GAULLE (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious and modern rooms are practical and bright and offer a comfortable living space whether your stay is for business or leisure. Discover our Privilege Rooms and enjoy the various facilities on offer.

  • 185 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 42 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,657 reviews

Our guest reviews for Mercure Paris Gare Montparnasse Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,263 reviews
AccorHotels certified review
Kare O. Couples - 18/07/2017
« It was not as good as previous visits, but people working at the hotel did their best.  »

There was noisy work going on, so relaxing in the room in the early afternoon (from 15-16 hrs) was not always easy. One day we did not get cups for tea and coffee, but we don't want to blame the people doing the rooms for this. They have a lot of work to do. We contacted the reception about it, but had no cups brought to our room. So we fetched cups from the restaurant, where the young man was friendly and helpful. The breakfast room the first morning in the restaurant was crowded and things were not very practically organized. The coffee machine was strange. I tried 3 different types of coffeee and they all tasted the same! One day were were without light in the room for a long time. We got the impression it was a problem in the entire hotel and that we just had to wait. Later we contacted reception and got help at once, so the light returned. The new style of the hotel with lots of pipes and leads hanging from the roof, and different furniture was not to our personal liking. We preferred the style and interior at the hotel that we were used to from previous years.

AccorHotels certified review
Eric P. Business - 11/07/2017
« okay.... in the hotel, work was in progress (refitting) and the ambiance was good »

interesting

AccorHotels certified review
Anonymous Business - 10/07/2017
« Nice but could do with improving bathroom cleaness »

The refursbishment is nice but it is ashame the bathrooms did not get refurbished. For such a standar hotel I would expect the mould around the showeer to be delt with. Overall a nice experiance but really teh bathroom cleaness is disapointing.

AccorHotels certified review
Kevin F. Business - 01/07/2017
« Superb and cozy »

Newly refurbished lobby makes the hotel extremely comfortable. The staff at lobby and in the restaurant were very friendly and professional

AccorHotels certified review
Adrin Business - 30/06/2017
« Poor quality of room lobby everything »

Bathroom from upper floor was leaking and a panel fell down on my head. Bad quality overall!

AccorHotels certified review
Adeela M. Solo - 27/06/2017
« Comfort and outstanding customer services  »

Hello The hotel was very nice. Customer service is outstanding. I booked quite late but they helped me with reservation. Good work guys

AccorHotels certified review
Constant M. Business - 26/06/2017
« Excellent location and obliging staff »

Once the renovation was completed, the hotel was excellent.

AccorHotels certified review
Eileen Friends - 26/06/2017
« In a lovely quaint section pf Paris »

Friendly staff quick check in

AccorHotels certified review
Anonymous Business - 25/06/2017
« A good hotel in an excellent location, malfunctioning elevators. »

My only unpleasant experience was that the room card, most often than not, did not activate the elevators. On one occasion, the elevator door closed and could not be reopen, trapping me inside. Ringing the alarm did not seem to have any effect and I was freed only after another guest called the elevator from another floor. When I mentioned the incident to the reception attendant, I was told that the alarm rings up some central and that they have not heard from them yet - this was 15-20 minutes after the incident. To put it in mild terms, I was not reassured that you have your emergency procedures well in place.

AccorHotels certified review
Tony Business - 25/06/2017
« Very Dirty Hotel. Unpolite staff »

One of the most dirty hotels in Paris. Full of bedbugs unclean bed covers poor toilet hygene

AccorHotels certified review
Hariharan V. Business - 25/06/2017
« A.C. to the rooms was very bad. No proper response from the reception table. »

I was initially allowed room no. 620 where air conditioner was not working. I complained to the reception. The guy told me to get my baggage down and he will allot another room. I told the guy it will be again difficult to come down since I was tired and sweating. After lot of deliberation he sent someone and room no. 607 was allotted. I kept the baggage even though A.C. was not good. I was retold it will improve but till next day in morning no improvement. I complained in the morning but when I returned in the evening nothing was done. I again complained and I was told to wait for one hour. After one hour I was offered 2 potter rooms I selected 608 which was also in the same condition. I requested for some other room down but was told the rooms are not good. I had no choice but stayed in room 608 keeping the window open since there was cool breeze outside.

AccorHotels certified review
Jim F. Business - 22/06/2017
« Bad stay during refurbishment »

My room had a bad odour, dripped water and the street was noisy. The staff didn't seem interested in my complaints about the drip that woke me at 2am and continued through the night

AccorHotels certified review
David C. Couples - 22/06/2017
« Disappointing  »

Building work in entrance and foyer. Complaint made, not resolved.

AccorHotels certified review
Yoana Business - 22/06/2017
«  Everything was perfect! »

It was very nice. The room - clean and spacious. The location - very near to the train station and to the beautiful spots in the town.

AccorHotels certified review
C Couples - 21/06/2017
« Nice Hotel with only moderate service and annoying structural alterations »

- Upgrade to jun. suite was nice - Room was clean and cleaning during the stay was good - Front desk was polite, but seemed a bit overstrained during check-in - Restrictions and noise of construction was annoying and not indicated beforehand - TV offering was scarce for non-France speaking guests

AccorHotels certified review
Elly R. Couples - 20/06/2017
« Hotel Refurbishments »

Shocked to see on arrival half of the reception foyer cordoned off by plastic sheet as it was being refurbished. Had problems using stairs and lifts and there were also problems with noise. There should have been some forewarning about the refurbishments on your website so guests know what to expect before they book.

AccorHotels certified review
Anonymous Business - 20/06/2017
« satisfactory although quite basic for the 4 stars »

It was fine, the room was clean and I like the fact that the windows open and its' possible to switch the AC off. The breakfast was also good - I liked the real coffee option, freshly squeezed orange juice and cheese. What could be improved: I was missing the usual toiletries in the room- there was no body lotion/hair conditioner/toothpaste (and it was never delivered to the room, even after I asked the reception for it). I understand the environmental factor in limiting the availability of those- perhaps there could be bigger containers like there was with the shampoo or only available at request. The construction work at the lobby area made the space a bit restricted and not ready for sitting/resting or waiting for people- I imagine it is very nice and spacious when it's done.

AccorHotels certified review
Cathie M. Friends - 20/06/2017
« No warning about building work! »

Entire foyer was under construction. Electricity cut out Sat am while in shower. Not a fun experience.

AccorHotels certified review
Kevin F. Business - 20/06/2017
« Superb venue with super service  »

Excellent stay - everything you need with exceptional service.

AccorHotels certified review
Anonymous Business - 19/06/2017
« The hotel is a building site, with fire escape stairs not in use and only one lift.  »

Considering the room rates to have only one lift in operation and stairs out of use resulted in long waits to get down from the 4th floor. Other guests were joinning the lift on the way up and then traverling back down to ground floor. Over all very poor planning for your refurbishment works.

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