Hotel - ibis Marseille Centre Vieux Port
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Marseille Centre Vieux Port Hotel

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3.5/5 690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • Web corner
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 AccorHotels Rating Based on 1,983 reviews

Our guest reviews for ibis Marseille Centre Vieux Port

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 690 reviews
AccorHotels certified review
Kevin Friends - 10/05/2018
« Courtesy and Tidy »

The front-desk guys were so gentle and hospitality, helped us to check-in and check-out efficiently, the room was small but very tidy and clean, and all cleaning gears were equipped. Also, the room price was reasonable and could use Accor member points to reduce some cost, very economic and considerable.

AccorHotels certified review
Jason S. Business - 07/05/2018
« I did not enjoy my stay at this hotel »

The rooms were extremely cramped, the decor was in a poor state of repair and the toilet was disgusting and dirty.

AccorHotels certified review
Anonymous Solo - 24/04/2018
« Central and the price was reasonable »

No problems helpful staff and Breakfast was good quality the distance from the Port was very convenient

AccorHotels certified review
Pinar D. Families - 03/04/2018
« Perfect location »

The location of the hotel is perfect. It is such a location that is very close to metro station, Vieux Port and to other places to visit such as Le Parnier. The rooms are small but it was not a big problem for us as we came to hotel only for sleeping. Marseilles is very beautiful for spending your whole day from morning to late night out. If I come to Marseilles again, I will definitely stay at Ibis Centre Vieux Port again.

AccorHotels certified review
Navin Couples - 02/04/2018
« We will return »

We stayed earlier and decided to come back. It was a good idea as we liked it.

AccorHotels certified review
Karen Friends - 07/03/2018
« Location and breakfast good - badly needs refurbishment. »

Breakfast very good and plentiful. Reception service varied greatly. Stayed in Room 72 - fan very noisy - centrally controlled and did not switch off until 10 pm. Bare wires on lift control panel - button missing - just covered with sheet of paper. Bedrooms and public areas need refurbishment - not standard we expect from Ibis. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN H., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Anonymous Business - 01/03/2018

The key for the room hardly worked so the door kept jarring / staying open. Bathrooms were very mouldy due to lack of ventilation. Beds were great though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARIN HEKKERT, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely apologize for the inconvenience encountered during your stay.We made a credit of points on your account Le Club Accorhotels for an amount of 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Anonymous Business - 07/02/2018
« Damp Rooms »

Hotel room was cleaned to an OK standard however the room was damp. There was some mould on the bathroom ceiling and the furniture looked like it had some water damage. With work we book Ibis hotels quite a bit but this one wasn't as nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIRK RICHTER, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Morgan F. Couples - 03/02/2018
« Dirty and disappointing »

The receptionist did not speak English, even though her name tag clearly stated she did. The was mold all over the shower in the bathroom. If the location wasn’t good it would have been completely terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear MORGAN FOULKES, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Young desk clerk whom you were able to see during your stay began in the profession two months ago. She is not still used to the professional conversations and is still shy in the use of English which she taught the school level. She is nevertheless competent in her work but she has to improve indeed again her practice of English. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Eric Friends - 07/01/2018
« Just good »

People friendly, breakfast very good, sleeping confort very good. Generally not clean at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC VAN LANCKER, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Milagros S. Couples - 17/11/2017
« Reasonable price, but old-smelly, dated rooms with the worst view possible. »

We stayed at your hotel on 10-11 and 11-11-2017. Our room was reasonably priced, the room was OK (it had everything you need, and it was very clean). We did have to change rooms at first because the first one smelled of cigarettes. People at the reception were really friendly and helpful. But to be honest, I've been to Ibis in many different countries and this one was the worst. The rooms are really dated and old (not even mentioning the disgusting view we had from our room, to a place that looked like a dumpster) and the overall look of the building is really bad. The smell in the hallways is disgusting. Breakfast was OK and the service (check in-check out) was fast and efficient. It wasn't a terrible experience, but I usually have a better time at Ibis.

AccorHotels certified review
H P. Couples - 16/10/2017
« Quiet and conveniently located. »

We use iBis chain a lot and this was in a convenient location to the old town but also useful for the tram and metro as there were stops nearby. Staff friendly and hotel was nice and clean. Had no problem in getting good wifi connection.

TripAdvisor review
Couples - 01/10/2017
« Marseille IBIS Review »

Very good Hotel for short visits. Great central location and very good service by staff. Rooms are clean and adequate space and comfortable beds. Hotel has its own parking . Restaurant food is good and has good choices.

AccorHotels certified review
Brigitte Business - 29/09/2017
« PRATIQUE »

PERSONNEL AGREABLE

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame S., Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Vos commentaires nous permettent de connaitre les points que vous avez appréciés mais aussi les axes sur lesquels nous devons encore travailler. Vous pouvez également si vous le souhaitez déposer un avis sur le site Tripadvisor, il aidera ainsi nos futurs clients à estimer si notre établissement peut correspondre à leurs attentes. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

TripAdvisor review
Steel_Soul Couples - 25/09/2017
« Friendly and well located »

Staff welcoming and friendly. Well located near old town and easy to get to old port. Not too far from railway station (10 mins walk) Easy access to metro, trams and buses with tickets available from hotel, which is great.

AccorHotels certified review
Steve Solo - 14/09/2017
« Just what I needed »

Staff helpful breakfast nice and hotel clean and ideal

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN N., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Vieux Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Anonymous Business - 06/09/2017
« Decent, but it seems that the floor wasn't vacuumed/cleaned often enough. »

The room was overall decent, except that the floor wasn't vacuumed/cleaned often enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RADOSLAW J., Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Josephine. Families - 23/08/2017

The staff were very friendly and assisted us with information on how to get around the city and more importantly our areas of interest. We were also issued with 24hour tour tickets. The staff played a major role in making our stay memorable. The room was clean and we liked it. We would recommend the hotel to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPHINE I., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Vieux Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Paul K. Business - 23/08/2017
« Bed Bugs »

I was woken several times in the night, to what i thought was mosquitoes. It wasnt it was bed bugs!! i have over 100 bites all over my body, i took one of the bugs to reception and i was put into a different room for the remainder of my stay. I have contacted Accor regarding this as i am not satisfied that enough has been done to resolve this matter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL EDWARD K., Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was on holidays while you were staying in my hotel. I was informed this week about your experience. That's the reason why I answer you only today. I am really sorry for the incident arisen during your stay. I was very disappointed to notice that no commercial gesture was made during your stay. I have just made a refund of 162.68 € on your credit card, the amount of your two first nights including breakfast. I inform you that we brought in a company to handle the problem, today solved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier DETRE Adjoint de Direction Ibis Marseille Centre Vieux Port

AccorHotels certified review
Rebecca L. Couples - 20/08/2017
« Good »

Very nice overall...good value...only one small glitch when a drinking glass I brought from home was mistakenly taken by the cleaning staff.

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