Novotel Zurich Airport Messe Hotel 4 stars

TripAdvisor rating 3.5/5 1,348 reviews
Novotel Zurich Airport Messe
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+ 25 Services
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Room 1

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Hotel extras

  • Superior Room with WIFI and kettle

  • Spacious Executive Rooms with WIFI, Nespresso machine and free mini-bar.

  • Option to extend your stay until 5pm on Sundays and public holidays

  • Two children can stay in their parents' room free of charge

  • Room service with hot and cold dishes available around the clock

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ZURICH
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Jogging track (Nearby)
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152
glattpark
switzerland

Tel: +41448299000

Fax: (+41)44/8299999

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 781 AIRPORT-MESSE-OERLIKON :   MODE-CENTER TMC

  • TRAM :   10 Lindberghplatz

  • ZURICH :   10 Lindbergh-Platz

  • By plane

    BASEL At 45km / 27.96 miles

  • By plane

    GENEVA At 250km / 155.36 miles

  • By plane

    MULHOUSE At 45km / 27.96 miles

  • By plane

    ZURICH At 4km / 2.49 miles - Shuttle free

  • By car

    OPFIKON-GLATTBRUGG At 1.5km / 0.93 miles

  • By car

    SEEBACH-GLATTBRUGG At 2km / 1.24 miles

  • By car

    ZURICH-OERLIKON-MESSE At 2km / 1.24 miles

  • By train

    GLATTBRUGG At 0.5km / 0.31 miles

  • By train

    OPFIKON At 0.5km / 0.31 miles

GPS :47.425942, 8.559362

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Non Smoking Room with 1 double bed +armchair or fold-out sofa bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior room with 1 double bed.

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Non-Smoking Room with 1 double bed + armchair or fold-out sofa bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Suite with two separate rooms

  • Max. number of persons: 4
  • Area: From 37
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Enjoy a break and let our friendly GourmetBar team spoil you. You can look forward to a balanced selection of regional and international dishes, which are regularly adapted to the current season.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 184 people

Find out more

Our guest reviews for
Novotel Zurich Airport Messe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,365 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,348 reviews

Another pleasant stay

Customer review rating 4.1/5

Ym Solo - 12/10/2019 AccorHotels review

I do enjoy staying in Novotel Zürich Airport - it has a perfect location when one just passes by or goes to a concert in Hallenstadion (I was there for CHER concert, just an overnight stay again). And as I am writing a review, I would like to take a moment and specially thank Marcele for the ease and the pleasantness of the check-in process. When I arrived, Marcele greeted me At the reception with with a non-generic honest welcoming smile, and asked how my flight was ( a very nice touch). He was very helpful advising me on how to get to Hallenstadion (I had plenty of time and there was no need for a taxi). He provided me with the tram tickets and explained how to use them. And when I was leaving for the concert after a couple of hours of relaxing rest (Novotel has very comfortable beds, by the way, thank you) he gently reminded me: “... Tram No.10, three stops, then tram No.11...”. Thank you very much, Marcele, I did not get lost Only thanks to your detailed directions. As I have already mentioned the comfi bed, I can only add that the room was perfectly clean, and having a Nespresso coffee-maker makes such a difference in the morning! Here I must also mention that there was a strange issue with the early-morning airport shuttle I booked at check-in: it had never arrived (or just had not stopped at the hotel) - the morning staff at the reception were also puzzled. However, they kept the standard of a four-star hotel and transferred me to the airport with a taxi, thank you.

Terrible

Customer review rating 4.1/5

Alan Business - 11/10/2019 AccorHotels review

The bed was awful, shower was cold, filthy walls and floors all over hotel once you got past reception. I have stayed in lots of Novotel hotels and this one is just not in the same ballpark.

Short stay for professional reasons

Customer review rating 4.1/5

Gm Business - 10/10/2019 AccorHotels review

Very gentle and professional reception team (including the bar tender). The room was very clean and comfortable.

Dear Mr. M., thank you very much for your positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

Check-in good, Room all good but poor breakfast service.

Customer review rating 4.1/5

T C. Business - 08/10/2019 AccorHotels review

Pleasant reception service, clean pleasant room with free wifi but breakfast was not such a good experience. Several food items had run out, there were no spoons or breakfast bowls available with too few staff struggling to keep tables cleared and laid up.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. On the other hand, i would like to thank you for sharing your feedback about our food and beverage team, and please accept our apologies for the inconvenience you might have had. The food and beverage manager is already informed about this matter and will proceed with an improvement in the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

Nice hotel

Customer review rating 4.1/5

T.alexander L. Families - 07/10/2019 AccorHotels review

Overall are okay with your hotel, only few things are my comments as follow: -Surprise the room is smaller than Ibis hotel -I could not check in earlier, but can check out late upto 15.00.Thx. -Some body at front desk was not priority customer instead of their internal discussion -How could we need pay the transport from hotel to airport CHF 4.00 , but Ibis is only CHF1.00 using the same bus?

Customer review rating 4.1/5

Bruno Business - 04/10/2019 AccorHotels review

Fair quality overall: good location, nice staff, good breakfast. Rooms needing urgent upgrade- very old fashion- and very depressing Gym; you should not be able to have such a poor Gym in you Hotel

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our gym, we know that there are very basic sport machines but, due to the size of the room, we cannot offer more machines. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

Unfriendly Staff and very dirty rooms

Customer review rating 4.1/5

Sougat C. Families - 02/10/2019 AccorHotels review

Your staff should learn to smile and not find every opportunity to make money. I don't expect freebies but things like a cup of milk for my infant is usually given complimentary. One of your staff, a chinese lady, started arguing with me until another gentleman intervened and assisted. Your room service is not at all useful as everything I wanted, was told to get it from the restaurant downstairs!!! Wow... that is a service you expect from a brand! The reception staff is not friendly and have a very unpleasant look on their face. Never expected the service to be this low from Novotel. The rooms were extra dirty, carpets stained, no proper toiletries, cups, etc.

Customer review rating 4.1/5

A A. C. Solo - 30/09/2019 AccorHotels review

I was surprised to see black mould in the bathroom along the shower screen. This should not happen at an Accor Hotel!

Dear Ms A., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Viviane Schmid Front Office Agent

Quality deteriorated since my stay a year ago.

Customer review rating 4.1/5

B. I. Solo - 30/09/2019 AccorHotels review

Main issue I had was with cleanliness. Dirty wall (spill from a coffee or juice probably), carpet, curtains, dirty and sticky chairs in the breakfast room, not very inviting. Limited amenity kits in the bathroom. Breakfast offer fairly limited. Otherwise standard Novotel airport hotel experince.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am well aware of the issues an old building like ours brings with it and an extensive renovation project is currently in the planning. However, I will forward your comments to our facility and housekeeping managers in order to solve this issues as soon as possible. On the other hand, we are always more than happy to provide you with more amenity kits in case you need them. Our reception team is always willing to help our guests. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Noelia Justo Blanco Front office supervisor

Ok

Customer review rating 4.1/5

Liat P. Business - 28/09/2019 AccorHotels review

The staff is extremely nice; however the hotel facilities are quite old. Also you switched the locks the day after I checked in, yet I had to go up to my room, see this and came back to change my key.

Dear Mrs. P. Liat We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. I can imagine you see quite a few places during your work travels. Our hotel is already scheduled in the coming years for a full product renewal so keep checking for any updates. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel.

Customer review rating 4.1/5

Nermeen A. Families - 28/09/2019 AccorHotels review

The hotel was very clean and nice and staff were very friendly. We arrived way earlier than check in time and the hotel was crowded. Yet, the staff made it a priority to find us a room since we had a baby with us. The metro station was right next to the hotel which made getting around the city very easy. The room was smallish but still nice and clean. The only thing I would improve is the breakfast. The selection of items was very limited.

Dear Mrs. A., Thank you for the great review of our hotel! We really appreciate your feedback and receiving such a nice and positive compliment is a great reward for the whole team. We have reached one of our highest goals, when you had a home-feeling and I am glad to hear that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. At Your service Muhammad Kashif Gulzar

Great

Customer review rating 4.1/5

Anonymous Families - 28/09/2019 AccorHotels review

Excellent service & very convenient location to stay.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muhammad Kashif Gulzar

Airport stopover hotel

Customer review rating 4.1/5

Andrew S. Business - 28/09/2019 AccorHotels review

I felt the hotel was a little tired and old fashioned; there were a few problems and I would not stay again. Advice about airport shuttle on the website would be useful. Why do airport hotels like this not make the time to the airport, whether there is a shuttle, how much it costs and how often it run, a prime piece of information? look to IHG for guidance on how to do it well. A half hourly service not advised the night before is not good enough, particularly as it is not a free shuttle. Long time to check out with long queues. A do not disturb sign with writing that does not need a microscope to read it in the dim lighting would be good. Half the lights in the bathroom did not work. Rough old thin towels in the bathroom. Somebody banging on all the doors down the corridor at 8:30am and waking up the guests to see who had checked out. It is not her fault - it is hotel policy at fault. Why not check with reception who has checked out? Quite a disgraceful performance at over CHF 180 for a 10 hour stay. It seems there is nothing in this review to udnerstand the profile of the guest for this hotel. For me it was a 10 hour stopover connecting two flights. I spent 129 nights in hotels last year and take around 100 flights per year including long haul.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can imagine you see quite a few places during your work travels. Our hotel is already scheduled in the coming years for a full product renewal so keep checking for any updates. Please rest assured that now that the subject with the service quality was clarified I’ll have an in-depth review with my Housekeeping team and the technician team to make sure that all sources for our failure are identified and every step necessary will be taken in order to prevent such or similar incidents from happening again in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At Your Service Muhammad Kashif Gulzar

Novotal

Customer review rating 4.1/5

Judy B. Couples - 27/09/2019 AccorHotels review

It was fine. Every Fall we stay there as we fly in and out of Europe.

Dear Ms. b., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe and we are really pleased that you choose us anytime you come back. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

It was a pleasant experience.

Customer review rating 4.1/5

Wenrui G. Business - 27/09/2019 AccorHotels review

The hotel receptionists were very professional and kind. The room was clean. Mini Bar was awesome.

Dear Mr. G., thank you very much for your positive feedback and we are really pleased you enjoy your experience here. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

Good experience and well maintained

Customer review rating 4.1/5

Aman S. J. Couples - 27/09/2019 AccorHotels review

Near and tidy room and friendly staff in front desk and can increase veg options on breakfast for guests .

Dear Mr. J., thank you very much for your comments. We are really please that you had a positive experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia Justo Blanco Front office supervisor

No points added to my card- Breakfast issue

Customer review rating 4.1/5

Pablo A. F. Business - 26/09/2019 AccorHotels review

No points added to my card after staying there. No is 30…653B P The blanket had a nasty black spot Also during breakfast I stood up to grab another coffee, when I came back the waiter had already removed all my staff and given the seat to another person, although my jacket was still there.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that now that the subject with the service quality was clarified I’ll have an in-depth review review with my housekeeping team and F&B team to make sure that all sources for our failure are identified and every step necessary will be taken in order to prevent such or similar incidents from happening again in the future The system was not able to credit the points as we have not receive your membership number through HRS. However i have credit the points today and you will be able to see in your profile within next few days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At Your Service Muhammad Kashif Gulzar

Great rooms and ideally located from airport

Customer review rating 4.1/5

Duncan J. Business - 25/09/2019 AccorHotels review

Great comfortable room and beds. Easy to check-in.

Dear Mr. Duncan, thank you very much for your kind e-mail. We are really glad that you had a great experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back. Sincerely, Noelia Justo Blanco Front office supervisor

Everything was a disaster from the moment we arrived.

Customer review rating 4.1/5

Sallianne S. Families - 25/09/2019 AccorHotels review

We had a late check in, which your hotel was aware of. When we got to our room, my daughter had no sheets for her bed. We waited a half hour for room service to bring sheets and extra towels. Next our hot water for the shower did not work. We were told to let it run for 15 minutes after our 3rd call for service. That is completely unacceptable. Next our television didn't work - at all! It wouldn't even turn on. We were needing to go to sleep due to us having to leave for the airport at 3:30am. They decided to move us to another room. VERY inconvenient. The assistant manager assured us that the manager would be in touch the next day for some sort of compensation. We never heard from him or her. We are not complainers but this was completely mishandled and way out of the norm of acceptability. We travel all over the world and feel compensation of some sort is due us.

Dear Mrs. S. Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can imagine you see quite a few places during your work travels. Our hotel is already scheduled in the coming years for a full product renewal so keep checking for any updates. Please rest assured that now that the subject with the service quality was clarified I’ll have an in-depth review with my housekeeping team and the technician team to make sure that all sources for our failure are identified and every step necessary will be taken in order to prevent such or similar incidents from happening again in the future I would like to credit the 1500 Le club points for you as a compensation? we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I have seen that you are a classic member At Your Service Muhammad Kashif Gulzar
Customer review rating 4.1/5

Anonymous Business - 24/09/2019 AccorHotels review

Stay and room was was good. The TV remote control was missing and the TV was not working properly.

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. We are really pleased that you enjoyed your stay with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the remote and the TV. We appreciate your sharing your concerns, and we are looking forward to welcoming you soon. Sincerely, Noelia Justo Blanco Front office supervisor
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