Hotel - Mercure Hotel Muenchen City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Muenchen City Center

4.0/5 2,318 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

No other 4-star house in Munich city centre has larger rooms: The Mercure Hotel München City Center offers standard, superior and privilege rooms and duplex suites.167 rooms are air-conditioned and have free WIFI. A child up to 12 sleeps for free in the parents ' room. Your pet is welcome (fee 10 EUR/night).

  • 167 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,843 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,318 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Trushar P. Business - 06/12/2018 AccorHotels certified review
« Average comfort »

Room is clean but water is not replenished and blankets are not wide enough... not giving good sleep experience

Cc Friends - 06/12/2018 AccorHotels certified review
« Location is superb! Service is great! Staff are all nice! »

I have enjoyed my stay in Mercure Hotel in Munich. The location was superb. It was just few minutes away from Munich’s HBF. The room is spacious with modern amenities and fixtures. I also like the comfy bed. I had a very good sleep! The staff are all nice esp Alicia who assisted me in the check-in process. The male staff on the reception was also helpful and friendly during our checkout. I have enjoyed my stay and will definitely recommend to family and friends! Keep it up!!! Ps. Everything in the mini bar was free! Thank you!

David F. Business - 01/12/2018 AccorHotels certified review
« Good , but not as usual. »

I have stayed withy you many times and this time things werent as good: Room wasn't cleaned on the first day Some of the staff's English wasn't good enough which resulted in me being checked out when I just wanted to pay my bill. The Taxi was 40 minutes late and the staff seemed clueless as how to solve the problem. Instead of calling one company after another they just kept calling the same company over and over again.

Wilmi Solo - 26/11/2018 AccorHotels certified review
« Top-notch service! »

Front desk staff is amazing. Same as the bar and housekeeping personnel. All of them are very friendly and helpful. Food is delicious. Room was impecably clean. Thumbs up! Definitely will stay here on my next visit in Munich.

Anonymous Business - 26/11/2018 AccorHotels certified review
« Top! »

Top!

Business - 26/11/2018 TripAdvisor review
« Good »

Good hotel, good location, nice people at receptionbut too bad that my room was not really clean when I arrived (toilets not cleaned)+ at 7:50 there is no longer any fruit salad available at breakfast and no one replaced it

William A. Couples - 25/11/2018 AccorHotels certified review
« It was a uneventful. »

Although we enjoyed the room and the location, when we return, we would likely try and choose a Hotel in a quieter location. At night, there is a lot of activity likely coming from the Youth Hotel next door. The patrons must congregate outside to smoke and they tend to be loud. The front desk staff were pleasant for the most part.

Friends getaway - 22/11/2018 TripAdvisor review
« Great loaction »

We stayed at this hotel very close to the main station as well as a walking distance to the centre of the city. Location service rooms everything was very good. Recommended for anyone who wants to be close to the city

Anonymous Couples - 20/11/2018 AccorHotels certified review

In-prossessing personnel need training. Strictly business, hello/goodbye. Nice, very clean room, terrible mattresses, feel like sleeping in a hole. I would rate your breakfast, at the most 2. At a cost of 400Euros a night, you don't even get coffee served. We've been your guests in 2005, 07, 09, 10 and 18, the first four times at your other location, your house has a long way to go.

Jim C. Families - 20/11/2018 AccorHotels certified review
« Munich City Area »

Awesome place: clean, comfortable, great breakfast! located very close to main train station and within nice walking distance to the very center of Munich. You could walk for days and not do or see everything there is. Taking the subway was an option as well with a nearby station but the weather was too nice to go underground or even to ride a tram.

A.h. Friends - 19/11/2018 AccorHotels certified review
« Weekend in Munich »

Overall it was great. The room was nice and clean, with many lighting options. The TV was easily adapted for HDMI connection so I could connect my devices. Multiple power ports in the room, which is very convenient. Free beverages in the fridge was also really convenient, especially when you're thirsty at night and don't wish to go out again. I really appreciated that early check-in was made available for me and also my friend in the morning - this was also very very helpful for us. Constantin (I'm not sure how to spell his name, sorry) was very friendly and helpful. My window was broken so it didn't kip properly. At night, it was so so so loud outside that it woke me up several times so I couldn't sleep well. Some poor communication related to the laundry services, which was disappointing and disturbed my personal planning.

Dr.m. V. Families - 17/11/2018 AccorHotels certified review
« Acceptable »

The room was always hot. Even after the heat was turned off, it kept heating! While Mac (Max?) and the female receptionist were very good. The receptionist Thomas was arrogant, poorly trained and did not handle our situation well.

Timo Business - 17/11/2018 AccorHotels certified review
« Almost excellent »

Room was nice and hotel modern with very kind personnel. However, you failed in two crucial details, one that is acceptable, meaning the wall-to-wall carpet, one that is untolerable, the bed mattress was already slack and that is bad for my spine. Furthermore, it was challenging to adjust the room temperature to comfortable level - the heating was too strong.

Eric Business - 17/11/2018 AccorHotels certified review
« Very poor quality-price ratio »

Already for many years I'm staying at Mercure in Munich abour 4-6/year and with the colleagues in Koblenz about 6-10/year. I know there was a big fair in Munich, but I never ever before had to pay Euro 360 (excluding breakfast) for a room of barely 3x3 meters and whereby I had to move the bed slightly in order to open the door. Please provide me with a good reason for comin back to this hotel. Thank you

Anonymous Couples - 15/11/2018 AccorHotels certified review
« Good »

Loved the staff, loved the hotel room, was upset by being woken up by construction every morning despite asking for a quiet room, unhappy with housekeeping

The B. Families - 14/11/2018 AccorHotels certified review
« Outstanding »

How can you compliment the staff enough. Arriving from Australia at (0650) our room was available. Not pre booked but just the courtesy extended by a welcoming staff. Superb room, twin with loads of space. Ideally located, about five minutes from the Hauptbahnhof. Breakfast-superb. Highly recommended and enjoyable. Good bar, big screen television.

Harry B. Solo - 11/11/2018 AccorHotels certified review
« Staff very friendly and helpful »

I had a pleasant experience staying at the Mercure hotel, the staff were very helpful during by stay and answered my queries before my trip.

Klaus Business - 09/11/2018 AccorHotels certified review
« Gut »

Gut

Dan Couples - 08/11/2018 AccorHotels certified review
« Great location, great breakfast, modern facilities. »

We only stayed one night but will be booking on the other end of our trip again. Good spot, good food, quiet and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thanks for your positive rating, we are very happy that you did feel comfortable and that you enjoyed your stay in Munich. It is a pity that we were not able to convince you all the way. I have to apologies for fact that your check in was not as efficient as it should be. I will discuss this matter with the head of the department. Thank you again for sharing your experience, and we hope you will nevertheless choose our hotel again. Kind regards, Christian Koentopp, Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Tanya Couples - 08/11/2018 AccorHotels certified review
« Good location »

Great staff and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Mercure Munich City Center. . I am sorry that your experience on the first night did not meet your expectations; please allow me to express my sincerest apologies. I have to apologies for fact that you did not have warm water available and that the Wi-Fi did not work properly. This is definitely not acceptable. Fortunately we were able to get the warm water system fixed. Thank you again for sharing your experience, we hope our explanations find your acceptance and that you will nevertheless choose our hotel again. With best regards Christian Koentopp – Host

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