Hotel - Mercure Hotel Muenchen City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Muenchen City Center

4.0/5 2,285 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,715 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,285 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Margaret S. Couples - 10/10/2018 AccorHotels certified review
« For the last weekend of Octoberfest the hotel was well located and in a reasonable price range. »

Great location, comfortable room, good staff.

Anonymous Friends - 10/10/2018 AccorHotels certified review
« Lovely »

Staff were exceptionally friendly and helpful. Nadine in particular the really assisted me with my group reservation and making my guests feel welcome. Clean, comfortable rooms. Amazing in-house restaurant. Would 100% return and recommend to anyone.

Melody D. Couples - 10/10/2018 AccorHotels certified review
« Beautiful, convenient and great Staff! »

We loved everything about this hotel. It’s clean and smells great! It has s free mini bar which is nice! It’s close to everything, the train station is only 2 blocks. The food and drinks at the bar / restaurant were delicious and the bartender as well as the waiters / waitresses were sweet and helpful! Highly recommend to everyone coming into Munich. We were in town for Oktoberfest which is a busy time, but they took time out to work with each Customer with all needs we had. Thank you again!

Jessica T. Solo - 08/10/2018 AccorHotels certified review
« Perfect Stay for Oktoberfest »

First and foremost, the staff here are EXTREMELY accommodating, kind and helpful. I was on a solo trip so even with a small bed, the room still felt very comfortable and modern. They had a great idea of handing out bands with the hotel name on it for those of us participating in Oktoberfest. The hotel was finely decorated and the restaurant was very yummy. I will be staying here for all future trips to Munich. Thank you so much to everyone at this hotel.

Md Couples - 08/10/2018 AccorHotels certified review
« Awsome »

The room was clean and the vibes was awesome.

Milan M. Business - 06/10/2018 AccorHotels certified review
« Coming back to this hotel feels like coming home »

It was a very pleasant stay, mainly due to the outstanding performance of the staff.

Brendan Couples - 03/10/2018 AccorHotels certified review
« Thoroughly enjoyed our stay here »

It was a great experience with friendly and helpful staff, huge room and fantastic breakfast

Jenni S. Couples - 02/10/2018 AccorHotels certified review
« It was great »

We had a very pleasant experience staying at your hotel.

Anonymous Couples - 02/10/2018 AccorHotels certified review
« Pleasant »

We were greeted by Andreas, who was AMAZING...sad he left. He provided excellent recommendations for food, and directions to the places we intended to visit. The location was ideal for the places we visited and allowed us to walk or have quick access to the train. Room was spacious and had everything we needed. Really liked the second door to close off area by entry...made it more quiet. Other interactions with other staff was just so-so...some of the bar staff and others at front desk were indifferent and seemed a little put off to us asking for anything. There were room service trays left outside of rooms for over 12 hours, and that was disappointing. One bar person, we could not remember his name, but he was training to be a sommelier. He was terrific as well and provided us with information and had an attention to detail.

Josue Couples - 02/10/2018 AccorHotels certified review
« Quiet escape in the center of Munich. »

Check in was fast and easy, used the online check-in option which help to speed it up. Really glad this hotel participates in that feature. Room was spacious and comfortable. Good use of space and plenty of storage for a short 3 day trip. Greatly appreciate the complimentary mini-bar. Bathroom was well lit, clean and spacious. Overall great experience.

Mostafa T. Business - 30/09/2018 AccorHotels certified review
« Mr »

good but expensive

Anon Business - 30/09/2018 AccorHotels certified review
« Average »

Room was good for the price Checkin / checkout (especially) was poor / relatively rude staff Breakfast was fine / nothing special No hot dinner after 10pm?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Assumall, Thank you for taking the time to tell us about your experience at the Mercure Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have to apologies for the behavior of the members of our team; for sure you should be always welcomed friendly and with a smile to make you feel comfortable every moment during your stay. We hope our explanations find your acceptance and we would be honored to welcome you back. And as a little excuse I would offer you a free room upgrade and an invitation in our restaurant for dinner. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Daria Families - 30/09/2018 AccorHotels certified review
« Disappointing »

The stay was rather disappointing. For the price I paid (480€ for one night), the room was inadequate, breakfast was very poor, and the staff was not particularly helpful or friendly. Speaking from experience of working at the reception at a hotel, you don’t wait till the guests come to you or make them feel as though you are gracing them with your high presence, you’re supposed to make your guests feel welcome. The only good thing about your hotel is it’s location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Mercure Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have to apologies for the behavior of the members of our team; for sure you should be always welcomed friendly and with a smile to make you feel comfortable every moment during your stay. Due to the Oktoberfest that took place, we had a higher price than during the normal season. But please be assured that we were in the normal range of the 4 Star hotelsdowntown Munich. What did you miss at the breakfast? We hope our explanations find your acceptance and we would be honored to welcome you back. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

A Couples - 27/09/2018 AccorHotels certified review
« Great location superb service »

Wonderful stay at this centrally located hotel, nice room and breakfast was great

A. R. Z. Business - 25/09/2018 AccorHotels certified review
« Close to central train station and public transport »

Absolutely friendly staff, very clean rooms, good breakfast selections, very close to city center, train station and U/S transport.

Anonymous Business - 25/09/2018 AccorHotels certified review
« Functional »

Hotel room was functional for legnth of stay (1 night), but far too small for any longer of a stay. Location was ideal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thanks for your rating, we are very happy that you did feel comfortable with our location and that you enjoyed your stay in Munich. It is a pity that we were not able to convince you all the way. You did make a reservation for a Standard Single Room, please be aware that our Superior or Privilege Rooms are much larger. Next time you visit Munich please be so kind to contact me directly. I will take care that you do get an upgrade free of charge in one of these rooms. Thank you again for sharing your experience, and we hope that we will convince you all the way next time. Kind regards, Christian Koentopp, Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Anonymous Couples - 25/09/2018 AccorHotels certified review
« Brilliant »

Very comfortable, very central and very welcoming.

Frances G. Couples - 23/09/2018 AccorHotels certified review
« Not as I would have expected for a four star hotel »

The room was comfortable, the breakfast was OK when they replenished, you had to keep asking for things, like please can you make up our table, do you have anymore tea cups for the lose tea drinks, also, it appeared that once the contents of food was eaten, that was it, there was no more offered. We kept having things missed in our room, once we didn't get a shower mat, the same day the fridge was not restocked, then another day I had to ask for an hand towel, and again for a shower mat, and also, for the fridge to be restocked. I also, asked twice for coat Hangers, they arrive on our 2nd day.

Nai M. C. Solo - 18/09/2018 AccorHotels certified review
« Okay but could be better »

Some feedback: - not sure why room was not made after first day? - TV in room 435 did not work well. I changed remote with the reception but it still didn’t work so could be the TV and not the remote. - there is a smell when you open the door but it is not noticeable when you are in the room It was good that the reception was always seeking feedback and asking if everything was alright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., first of all, thank your for the good rating. I am sorry for the inconveniences wich you descriped. I will check everything with our housekeeping and the technical departement, to find out what happened there. We would be glad if you visit us again, because we can do better. Looking forward for you next visit Best regards Daniel

Anonymous Business - 15/09/2018 AccorHotels certified review
« Cosy »

Nice room and very pretty breakfast area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cosy, THANK YOU! For your great feedback. We are looking forward to welcome you again at Mercure Munich city centre

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