Hotel - Mercure Hotel Muenchen City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Muenchen City Center

4.0/5 2,248 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,594 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,248 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sulaiman M. A. A. Families - 09/08/2018 AccorHotels certified review
« Very good hotel with nice staff »

It was good stay and third time for me in this hotel however my comment is that my Accor acount was not updated and I didn’t get additional rewards points

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Köntopp Gastgeber / Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

J Business - 08/08/2018 AccorHotels certified review
« Pleasant stay, as always »

As a regular business traveler in the Mercure hotel Munich City Center, the stay is always pleasant. This time my girlfriend traveled with me and she was satisfied as well. The air conditioning resulted in a nice room temperature during this hot period. Mini bar gets refilled daily, personnel is friendly. The only slightly negative point this time was some issues getting running water when my girlfriend wanted to shower, but this was solved quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B. , We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Köntopp Gastgeber / Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Anonymous Families - 05/08/2018 AccorHotels certified review

Too busy reception number Bad bar service Slow housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 00… 25 83 170 if you wish to discuss this matter in further details. Sincerely, Christian Köntopp Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

A. R. Families - 05/08/2018 AccorHotels certified review
« Very Gold stay. »

Very good experience. Good idea about free mini bar. Very good situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Torres, We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Köntopp Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Abu S. Families - 05/08/2018 AccorHotels certified review
« Will never stay at this hotel again. »

Water shutdown for four hours without prior notice before arrival. Will never stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we were not responsible for this water shutdown, our provider surprised us with this information a few days in advance. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of € 141,00 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Köntopp Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Janet Couples - 04/08/2018 AccorHotels certified review
« Excellent hotel good location, great breakfast, very clean and spacious room »

Excellent hot, good location, great breakfast, very clean and spacious room I particularly liked the fact that our privilege room came with a free minibar restocked daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.W., We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Köntopp Gastgeber / Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Klaus M. Families - 03/08/2018 AccorHotels certified review
« very good »

very good service we get the maisonette room on the highest floor, which we prefer and requested mini bar was for free good recommendation from the reception extra bed was provided good environmental approach good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Köntopp Gastgeber / Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Catherine Y. Business - 31/07/2018 AccorHotels certified review
« Location »

I used online for both check in and check out ! Very efficient ! Very good

Anonymous Families - 31/07/2018 AccorHotels certified review
« Good service and location. Meals are nice too. »

Good.

Najmul K. Families - 29/07/2018 AccorHotels certified review
« Very Comfortable stay and excellent location »

Beautiful

Mohamed S. Business - 28/07/2018 AccorHotels certified review
« worst hotel experience I have ever had »

the night shift manager who is called marco is the worst employee I have ever seen in my life, I will start fighting mercure Munich city center when return back Egypt since you have such an unine, professional arrogant knows nothing about hospitality, this who is called marco refused sending me water at 10:00 pm so as to let my mum take her medicine, asked me to drink from water tap, then when informed him that coffee machine is not working he told I can do nothing, so receiving my room without water, and leaving a destroyed coffee machines shows how your hotel is, then hiring such an unprofessional employee as who is called marco proves that you are the worst hotel, this marco when informed him will complaint against him he told me my name is marco with c not k, I informed him it's not your fault, it's the fault of whom hired such an unprofessional employee as you, as you know nothing about hospitality, next day in the morning the 2 reception employees confirmed that this marco is a trouble maker, both apologized and did their best to help me, but will never stop my fight with mercure, till this marco is fired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that I already had a long discussion with Mr. Bobinger and that this behavior is not tolerated at all from me and the rest of the team. This will have serious consequences. All our efforts are concentrated in preventing future occurrences like this one. Kindly accept the full compensation of your stay in the form of a credit card refund of € 239,00 which will be issued to your account within the next 02 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Christian Köntopp General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Kerrie Families - 20/07/2018 AccorHotels certified review
« Very Central »

The accomodation was within walking distance to most attractions. It was a bonus to receive the mini bar service. The welcoming fruit was also appreciated.

Tekk Families - 18/07/2018 AccorHotels certified review
« Very pleased with the stay with our family »

Baby bed was a bit wobbly. Thats the only complaint. Everything else went perfectly and we were really happy with service and amenities. Especially the breakfast and restaurant staff were excellent.

Anonymous Couples - 15/07/2018 AccorHotels certified review
« Satisfactory Stay »

Very friendly staff, some aspects of the rooms could have been better. Great location by the main station, albeit in a slightly dodgy area.

A. R. Couples - 11/07/2018 AccorHotels certified review
« Very bad internet signal »

if you offer internet, please you have to have signal.

G.s. Couples - 10/07/2018 AccorHotels certified review
« EXCELLENT PLACE TO STAY »

We were checked in swiftly by the friendly Maria. Very pleased with the non smoking room with comfy beds and good room facilities. Likewise, with the good breakfast where we were assisted by the very friendly and helpful Zumrut. As usual, excellent customer service from our old favourites; Sebastian & Norbert on the front desk. We need to mention Daniel, the hotel assistant manager who was professional and charming during a long chat.

Kathleen G. Solo - 06/07/2018 AccorHotels certified review
« Not as good as my last visit »

Well let's start with this email. It's addressed to Herr G.. That is pathetic in this day and age! You don't know me and you don't care, which was in evidence throughout my 2 day stay. Breakfast and room ok. BUT I arranged a late checkout at 40 euros extra. Not sure what I was paying for as I had to ask for clean towels and no further items were replenished in my minibar, but the weather was hot. As I had already paid an extra 21 euros per day for a larger room and arrived the first night about 11pm, at least the extra half day could have been properly handled. You must decide what you will do for that extra 40 euros and explain it properly when it is booked. This was not done. On the last day at breakfast there were only two staff on, so I had to seat myself. Before I had even started my breakfast, my half drunk cup of coffee and my half finished yogurt was cleared away for another guest. These two things might sound trivial, but they were deal breakers as far as I was concerned. For the 423 euros that the 2 nights cost me, this all left a nasty taste in my mouth and I will have to reconsider staying here again and also whether to cancel my Accor membership.

Anonymous Business - 05/07/2018 AccorHotels certified review
« Disappointing. »

The room was not ready at 3pm. There was no welcome drink, and no access to the premium WiFi. I did ask about the WiFi, but was told to use the normal connection, which was slow and not really fit for the purpose of my visit. The bar service during the day was good. However, in the evening it was necessary to ask for a menu in order to prompt a response from the staff and for them to realize that I was present and would actually like to order food and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., Thank you for taking the time to tell us about your experience at the Mercure Munich City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have to apologies for the behavior of the members of our team; for sure you should be always welcomed friendly, promptly and with a smile to make you feel comfortable every moment during your stay. The room has to be ready for you at 3pm and you should have received a Voucher for a Welcome drink at our bar and a voucher for our Premium Wi-Fi. In order to show you that we take the matter very seriously and that we really regret the circumstances we would like to give you a 50% reduction on your next stay and invite you to our breakfast. Please be so kind to contact me directly, so I can take care of this matter. We hope our explanations find your acceptance and we would be honored to welcome you back nevertheless. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Family - 05/07/2018 TripAdvisor review
« Excellent Stay! »

Convenient location, close to the train station, which made it perfect for catching our tours of the city. Very nice hotel with big rooms, many outlets, and complimentary mini bar. Breakfast was filling and had a lot of options. Service was prompt and staff were friendly. Great value, I would stay at this hotel again.

Anonymous Families - 04/07/2018 AccorHotels certified review
« Nice hotel »

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