Mercure Hotel Muenchen City Center 4 stars

TripAdvisor rating 4.0/5 2,472 reviews
Mercure Hotel Muenchen City Center
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+ 21 Services
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Hotel extras

  • Free mini-bar in all room categories

  • Young dynamic team, motivated to be hosts.

  • Innovative restaurant concept "Relax," feel at home.

  • Top location in the middle of Munich.

  • Varied events such as gin tastings or Wine & Dine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Bicycles rental
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Muenchen City Center

Senefelder Str. 9
80336
muenchen
germany

Tel: +4989551320

Fax: (+49)89/55132444

Contact email

Check-in from 15h00

Check out up to 12h00

  • U1 U2 U3 U4 :   U1 U2 U3 U4 HAUPTBAHNHOF

  • U7 U8 :   U7 U8 HAUPTBAHNHOF

  • S1 S8 :   S1 S8 HAUPTBAHNHOF

  • By plane

    MUNICH FJS AIRPORT At 35km / 21.75 miles

  • By helicopter

    FÜRSTENFELDBRUCK At 30km / 18.64 miles

  • By train

    HAUPTBAHNHOF At 0.1km / 0.06 miles

  • By train

    OSTBAHNHOF At 6km / 3.75 miles

GPS :48.137948, 11.560171

Our accommodations

No other 4-star house in Munich city centre has larger rooms: The Mercure Hotel München City Center offers standard, superior and privilege rooms and duplex suites. 167 rooms are air-conditioned and have free WIFI. A child up to 12 sleeps for free in the parents ' room. Your pet is welcome (fee 10 EUR/night).

Standard room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with double bed and sofa or chair

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with double bed and sofa or armchair

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with twin beds and an armchair

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room across two floors with a Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 33
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

RELAX FOOD,DRINKS AND YOU

Type of cuisine: Other cooking style

Feel at home in our Relax Restaurant. Enjoy delicious street food, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

Enjoy a glass from our MERCURE WINE LIST or be inspired by our GIN AND TONIC selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 80

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,607 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,472 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

No room available despite booking and paying peak rates

Customer review rating 4.5/5

Andy Friends - 09/10/2019 AccorHotels review

I paid over £300 per night to book a room for 2 nights during the Oktoberfest. When I arrived there was no room and had to stay at an alternative hotel for one of the nights. Although this was paid by Mercure, it was away from my friends. More importantly I had to pack and check out of the alternative hotel on the first night and then wait to check in to the Mercure for the second night. This disrupted by plans for the day. When I pay so much in peak season I expect to be able to check in and have a room continuously for 2 days. I did ask if I could stay in the alternative hotel for the 2 days - there was room but your staff refused. Some compensation will go some way to restore my faith in Mercure which I have used many time including for my own wedding reception in the UK

Another great stay

Customer review rating 4.5/5

Scott Couples - 09/10/2019 AccorHotels review

Comfortable stay in a very convenient location

Dear Mr. G., First of all “THANK YOU” Thanks for your very positive rating, we are very happy that you did feel comfortable and that you enjoyed our breakfast, our location and your stay in Munich. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Christian Koentopp, Host Christian Köntopp Gastgeber / Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Great stay in a perfect location

Customer review rating 4.5/5

Р. Friends - 08/10/2019 AccorHotels review

We loved everything!!! The staff was nice and the location is perfect, 10 minutes to the city center and 5 minutes to Oktoberfest!!! We loved everything

Dear Mr. H., First of all “THANK YOU” Thanks for your very positive rating, we are very happy that you did feel comfortable and that you enjoyed our breakfast, our location and your stay in Munich. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Christian Koentopp, Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

A very recommendable place to stay

Customer review rating 4.5/5

Peter L. Couples - 07/10/2019 AccorHotels review

The overall experience, as in the past, was awesome. Staff was very friendly and helpful. Even though it was Oktoberfest Prime Time, I was allowed for REALLY late check out at 18:00 o'clock (as I had a 22:00 flight). The rooms are spacious and well appointed, modern and fresh. Breakfast has all you need.

Dear Mr. L., First of all “THANK YOU” Thanks for your very positive rating, we are very happy that you did feel comfortable and that you enjoyed our breakfast, our location and your stay in Munich. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Christian Koentopp, Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Great experience

Customer review rating 4.5/5

Anonymous Business - 07/10/2019 AccorHotels review

My stay was great. Hotel is in a great location, staff were very accommodating and breakfast was great.

Dear Mr. R., First of all “THANK YOU” Thanks for your very positive rating, we are very happy that you did feel comfortable and that you enjoyed our breakfast, our location and your stay in Munich. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Christian Koentopp, Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

staff not friendly

Customer review rating 4.5/5

Maria Friends - 06/10/2019 AccorHotels review

I called the front desk and ask how easy it was to call a cab. I was told it was not a problem. Then when I went downstairs to the lobby, and asked the front desk to call a cab for me, they told me that the cab company was no longer taking calls. They did not provide me with an alternative.

Dear Ms. P., Thank you for taking the time to tell us about your experience at the ibis Muenchen City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have to apologies for the behavior of the members of our team; for sure, you should have been informed about alternatives for your transportation. I will talk to them immediately and explain to them that this not the service attitude I expect! We hope our explanations find your acceptance and we would be honored to welcome you back. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Location was the best part

Customer review rating 4.5/5

Meghan Couples - 06/10/2019 AccorHotels review

We chose Mercure because it was situated close to many attractions in Munich. We were a bit disappointed by the bathroom, and the shower in particular. The setup made it so that you were almost guaranteed to spray water on the floor of the bathroom, which happened for us several times despite how we arranged the shower head, and even when we kept the water flow lower. Additionally, we were disappointed that there was only one soap dispenser which was supposed to double as body wash and shampoo. It would've been nice to have separate products and conditioner, because those dual purpose products rarely work well. We did like that you stocked mini bar with free items, which is rare for most hotels

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Mercure Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will have the shower checked by my technician, as far as I could see on the first glance, the shower tub has not the correct gradient. Please do not hesitate to ask our staff for additional separate products and conditioner, they would have been happy to provide you with these. We hope our explanations find your acceptance and we would be honored to welcome you back. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

Reasonable for the time of year, but with a disappointment on amenities.

Customer review rating 4.5/5

Sarah Couples - 02/10/2019 AccorHotels review

The room was decent, especially given it was oktoberfest and the food we ordered from room service was good, but there were a couple of small disappointments. I intentionally booked a hotel with fitness facilities, only to arrive and be told they had a partnership with a gym that required a walk to get to. Not the most convenient way to keep fit while travelling, and a bit of a mis-sell. Secondly, my room had a giant wet carpet spot when we arrived, no doubt from the previous occupiers oktoberfest night before...though it was clean, it would have been better to be given a different room rather than step in a wet carpet pile on arrival.

Very nice hotel with very helpful staff.

Customer review rating 4.5/5

Randy P. Solo - 02/10/2019 AccorHotels review

Nice hotel with very good breakfast buffet, limited menu restaurant and good bar. Bar has an extensive selection of gin. Restaurant has a limited but adequate menu which is also all available as room service. Staff is extremely helpful and all speak very good English which is a plus. Would return. Lots of other food selections in the neighborhood.

The hotel that ignores customers and looses packages!

Customer review rating 4.5/5

Richard L. Couples - 02/10/2019 AccorHotels review

I needed to receive a package while in Germany and wrote to the hotel asking if this would be ok. They never replied. The package was sent by DHL, signed for but... lost. No one can find the package! I have checked out of the hotel 3 days ago now and NO ONE wrote me an email. The least I expected was that the manager would write to me apologising, asking for the DHL tracking number something. Total disregard for customer. And I know all customers should get good service but as a Gold member I did expect a little more customer service.

Unaware staff. Not ready. And zero experience.

Customer review rating 4.5/5

Jay Couples - 29/09/2019 AccorHotels review

I have been staying at Accor group of hotel average 10 nights a month due to my job profile. This was by far the worst check in out experience. The staff was unaware of arrival and requirements. Had to wait 30 mins to sort things out. Similar for check out. Room service was also well below standard of Accor group. Breakfast selection and quality also well below Accor standards.

we enjoyed very much

Customer review rating 4.5/5

David Couples - 28/09/2019 AccorHotels review

The room we have ordered was very nice - large and modern. Free mini bar was very good and enjoyable. House keeping was not in high standard - our room wasn't clean correctly and sometimes things were left without cleaning - like glasses. The reception team was very nice and accomodate us with a smile and courtesy. we have asked for a late departure, and the reception manager was very nice and let us stay accordingly. Breakfest was wonderfull.

Great

Customer review rating 4.5/5

Licare Couples - 27/09/2019 AccorHotels review

Of the three hotels we stayed at in Munich (at various parts of our Bavarian trip), this was the best in terms of value for the money. Not the cheapest, but over the top for the price.

Dear Linda I, It is fabulous to read you were absolutely happy with our team, location and as well design of our nice Hotel. Thank you very much for leaving this excellent review & we are pleased to welcome you soon again. Greetings from Munich Daniel – Deputy Manager

Very Comfortable Stay

Customer review rating 4.5/5

Tess O. Friends - 26/09/2019 AccorHotels review

Good breakfast, great location, spotlessly clean, nice beer garden, bedrooms nice and large, reception staff lovely, bar staff mediocre, shower not particularly high water pressure and would have liked some shampoo

Dear Mary E, Thank you very much for having taken the time to submit this positive feedback about your latest stay with us! We happily read that you had a great time at the Mercure Munich City Centre Hotel. We also want to thank you for your constructive criticism which we take very seriously and will forward it to the relevant departments. We are looking forward to welcoming you back again soon!Best regards Daniel Deputy manager

mr

Customer review rating 4.5/5

Anonymous Friends - 26/09/2019 AccorHotels review

Excellent location, pleasant hotel, amenable and friendly staff.

Dear Clifford, Thank you ever so much for submitting such a lovely feedback about your latest stay with us. We are glad that you had such a great overall experience at the Mercure Munich City Centre Hotel and we will happily share your warm words about your stay and especially about our staff with the whole team. We are already looking forward to seeing you soon again! Warmest regards from MunichYours Daniel Deputy Manager

Stay was good as usual, but housekeeping was a bit disappointing

Customer review rating 4.5/5

Anonymous Friends - 25/09/2019 AccorHotels review

We have been coming and staying at the Mercure Hotel Muenchen City Center for the past 6 years for Oktoberfest. We have always found it a nice hotel with good room and amenities and friendly staff. Unfortunately, we were a bit disappointed by the housekeeping service this year. We left the room around 10:30 for shopping and lunch and put the card on the door asking for the room to be made up. When we returned at 14:00 no one had attended the room and we started to get ready for our dinner reservation. At 14:10 housekeeping arrived and wanted to clean the room, but it was inconvenient timing. I asked them to return later. We received a phone call around 15:20 asking if they could clean the room, but it was still an inconvenient time for us (still dressing). When we left the room around 15:45, I phoned reception and advised them that the room was now available to be cleaned. We had a beer at the restaurant and left the hotel around 16:30. I quickly returned to the room and found someone cleaning it, but the housecleaner was working very fast and in a real hurry. The next day, my wife discovered that all her make-up items had been rearranged and a small plastic clip from one of her make-up bottles was missing. Our assumption is the housecleaner in her hurry had thought it was rubbish and discarded it. Unfortunately, that clip keeps the make-up bottle closed while travelling and it will cost CHF 8 to replace it. We also noticed that the empty water bottles (both plastic and glass) had not been removed. This is actually rubbish that should have been cleaned up and was not. My view is the housekeeper was working too quickly and made some mistakes. Please encourage your housekeeping staff to slow down, do a quality job, remove actual rubbish and not remove guest items if they are unsure of the status. Thank you

Very good experience

Customer review rating 4.5/5

George Friends - 23/09/2019 AccorHotels review

Everything was great. Since I was arriving before noon, I asked for an early check-in time and the key was waiting for me at the front desk. The room was clean and quiet, the breakfast was awesome. I will certainly stay there again on my next trip to Munich.

Dear George, Thank you very much for your nice feedback. I read it with pleasure that you had such a great stay with us. We hope to welcome you soon again! Best regardsDaniel Deputy Manager

Very nice

Customer review rating 4.5/5

Anonymous Solo - 22/09/2019 AccorHotels review

Nice room and nice facility. Breakfast was always good also.

Dear Stewart, We do really appreciate your lovely feedback regarding your stay with us!Fantastic, that you did not miss our delicious breakfast selection, which we try to variegate constantly. We would be very happy to welcoming you soon again & send kind regards from Munich! Daniel Deputy Manager

A very pleasant stay spoiled by being ripped off with transport to the airport.

Customer review rating 4.5/5

Ian S. Couples - 20/09/2019 AccorHotels review

The hotel was good. Breakfasts good. We had dinner one night. Room clean and plaeasant. However reception staff have an arrangement with taxi drivers to rip off paasengers. It cost us 71 euro to get from the airport In heavy traffic, yet we were chargef 85 euro in light traffic to get back to the airport. Credit card not accepted despite requests to reception.

Great room & facility, good location

Customer review rating 4.5/5

Felita Families - 19/09/2019 AccorHotels review

It was a pleasant stay. Spacious room, friendly and helpful staff, great room cleanliness and good location. Overall it was a good experience.

Dear Felita, Thank you very much for your nice feedback. I read it with pleasure that you had such a great stay with us. We hope to welcome you soon again! Best regards Daniel Deputy Manager
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