Hotel - Mercure Hotel Muenchen City Center
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Mercure Hotel

Mercure Hotel Muenchen City Center

Senefelder Str. 9 
80336  MUENCHEN
GERMANY

1,942 reviews
TripAdvisor Rating Based on 1,942 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 167 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,697 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,942 reviews
Certificate of excellence 2016
AccorHotels certified review
Stefan Families - 24/06/2017
« Smooth and Sweet »

Everything from location onwards was top notch. Rooms were quiet, beds were nice, breakfast, although slightly ranged, tasted great and housekeeping got our seven-year-old smiling when his plushies were sweetly tended aswell. Nothing but The Best of thanks to you all.

AccorHotels certified review
Tom T. Business - 23/06/2017
« Loved the renovated room, less thrilled about the snails-pace Internet in the room »

As usual, my stay at Mercure Munich Central was relaxing and comfortable. I was surprised to find out that my room was already available before noon and took the benefit of unloading my baggage before going to the first client appointment. I LOVE the new rooms. The clean lines of the desk, the wall mounted Samsung TV that allows streaming from iPads, the comfortable bed and logical lighting layout, the colour scheme. All are great improvements on the previous style. I already was a frequent guest of the hotel but once renovations are done it will be one of the nicest Mercure hotels in Europe. Small problem: the toilet didn't stop flushing unless I gave it a hard bang. Since I don't think that's the recommended procedure I notified reception of this on my departure. Bigger problem: the speed of the Internet in room 408 was unacceptably slow. I experienced frequent disconnections, streaming video as a huge issue and even checking my mails became hit and miss because of this. I am sure this is only related to the room, since Internet was fast and functioned perfectly when I moved into the lounge to work on my last day.

AccorHotels certified review
Martin V. Business - 14/06/2017
« Great new rooms - frustrating new restaurant »

The newly renovated rooms are fantastic. Didn't like the new restaurant. The old one served decent food in decent quality. The new one not even has a menu worth calling it so.

TripAdvisor certified review
Family - 07/06/2017
« Great night stay! »

This hotel was everything I hoped it would be. The rooms were clean and very spacious with a generously stocked all inclusive mini bar. The breakfast buffet cost €16 but was very much worth it. The hot entrees to the fresh fruit and bread bar everything was well prepared in both taste and presentation.

TripAdvisor certified review
Couples - 03/06/2017
« Comfortable and close to the Station and old town »

Very comfortable hotel that is very close to the main station and a short walk from the old town. Breakfast had a good range of options including local sausages. The room was well furnished and comfortable and the bathroom was recently refurbished.

AccorHotels certified review
Stephen Families - 02/06/2017
« Awesome breakfast, free "street food" that was healthy, access to coffee during day, great service and great location. »

We really enjoyed the hotel as noted above.

TripAdvisor certified review
michal333 Family - 24/05/2017
« Remarks to the room decoration »

Nice location, nice service, delicious breakfast. The problem was the family room we got at the attic - it was very modern but poorely furnished and equipped. It was easlily seen that it had just been redecorated but unfortunately in the way that the guest needs were of no concern.There was no place to put the luggage on, no hangers for the coats/jackets, very tiny wardrobe, no kattle and tea bags and a small bathroom with only two handles for the towels or robs for three people. We had to place all our staff on the floor as it was the only space easily accessible. The person who is the architecture of this room seems to never have stayed in hotel as everyone who travels knows wthat the priority accomodation equipment of a hotel room is. We are frequent quests in Accord hotels and for the first time the room was so unergomonically furnished.

TripAdvisor certified review
Business - 14/05/2017
« Logistics.de »

Nice cosy hôtel, few minutes from central station , 10 mm walking to downtown. Professional team , no worry at all , I'll be back. Breakfast is from good quality and the products are fresh. Direct connection with Messe exhibition center.

TripAdvisor certified review
Couples - 08/05/2017
« A good hotel (when the renovations are finished) »

We stayed here last year and had no hesitation about booking again. On the whole we enjoyed our stay but were very concerned about the fact that potential guests had not been informed that the hotel is in the middle of a major refurbishment, I consider this negligent on the part of Mercure. I checked us in on-line, supposedly our room key would be waiting but not only was the no key, there was no room. Problems with the builders meant that some guests could not be accommodated and we had to spend our first night in another hotel. On our return we were given a very comfortable room but one cannot expect normal hotel service while building work is being carried out. The fault lies with the people who planned the work but it is the staff of the hotel who are having to deal with the ensuing problems. The staff seem to dealing with a difficult situation in an exemplary manner, remaining calm and professional, and creating a relaxed atmosphere.

TripAdvisor certified review
Family - 03/05/2017
« Amazing Stay »

My wife and myself stayed at this location April 28-30 2017. We both agreed it was the best hotel stay we have ever had! And it mostly was because of the hotels staff, they are amazing! From the front desk clerks to the cleaning staff to the bar tender to the restaurant wait staff each and everyone we encountered was friendly, knowledgeable about the hotel and the area and extremely helpful in a very pleasant fashion. I would be neglectful if I also didn't mention that the room was large, comfortable and very clean. If we return to Munich I won't even bother searching for a different hotel, this one has won my business. Congratulations to the management team and staff for making our stay so enjoyable.

TripAdvisor certified review
Business - 03/05/2017
« A pre-paid room doesn’t guaranty you a bed for the night! »

I pre-paid for 2 rooms for 2 nights at this hotel and placed a note during the booking process stating that we would be checking-in after 11pm due to late flights from the UK. On arrival at 11.30pm the hotel informed us that they had overbooked and they didn’t have a room for us but they would pay for a taxi to take us to another hotel which was about 10 minutes’ drive away. Not what you need after travelling for 7hrs when you’re tired and hungry. My colleague was allocated a disabled room which only had a wet room and single bed. This was not even close to the same quality to what we had booked at the Mercure hotel. We moved hotels for the 2 night back to the Mercure and had to pay for taxi which was refunded on arrival. Everyone was apologetic and even though they had building work going on at the hotel it had lovely rooms and was very quiet. I would not use this hotel again purely because I would not trust them to have a room on my arrival which is a shame as the hotel was great and in a good place for our work location.

AccorHotels certified review
Anonymous Business - 28/04/2017

On going refurbishing works have an impact on one's stay. Rooms located on 7th floor are not the nicest ones to stay. Despite that I still will make use of the hotel on future trips to Munich. For whatever reason the hotel did not recognise me as having been there before.

TripAdvisor certified review
Couples - 27/04/2017
« Worst Hotel we stayed at on a trip through Europe. »

This was the worst Hotel we stayed at on a trip through Europe. Although the breakfast was excellent our room was not ready when we arrived at 16h30 and we had to wait in the Lobby. When we final could go to our room, the only lift was out for repair and we stayed on the 4th floor with heavy baggage’s which was later delivered to our room. The room window did not seal properly and was extremely noisy, so much that we had very little sleep.

TripAdvisor certified review
Couples - 20/04/2017
« Good location for central train station »

Staff very friendly, large room, free mini bar, however WiFi extremely slow. Hotel is in the middle of being refurbished. Breakfast very expensive, however very nice. Check in and out very good. Location very convenient for centre and central train station. Easy to get to and from airport

TripAdvisor certified review
JSVV Business - 17/04/2017
« The hotel is being rebuilt until Sept 2017 »

Quality was extremely bad. No warning of the site of the building activities. Airco wasn't working, shower stall didn't drain properly, construction workers everywhere from 08:00 onwards, only 1 elevator in operation for the complete hotel. I'll never, ever go back here again...

AccorHotels certified review
Anonymous Couples - 16/04/2017

Very good, despite on-going reservations to the hotel. Front of house staff were very welcoming and helpful. They also recovered my jacket containing cash and credit cards when i had inadvertently left it behind.

AccorHotels certified review
Anonymous Business - 15/04/2017

Great as always

TripAdvisor certified review
freshyamy1 Family - 15/04/2017
« Good Location »

The hotel closes to the train station and old town so it is convenient. The room is really large and offer free mini bar which being refilled each day. Breakfast was okay. The bar section was nice. Service was good.

AccorHotels certified review
Anonymous Business - 13/04/2017

Ok as it was a renovated room. Yet I discover that rooms are only partly renovated. At least the 20 years old dirty curtains have been removed which is the minimum we can expect. The out of order elevator and the on-going works on the same floor as the guests' rooms in such busy periods are really too much.

TripAdvisor certified review
Business - 10/04/2017
« Dispointing stay »

Good central location and nice rooms with plenty of space, BUT this thotel is undergoing renovation (it needs it) and there is dust and dirt everywhere, only one of the elevators works covering 6 floors and it is faulty and unreliable, the other one has been boarded up for 6 weeks according to staff there. The management of the hotel were unconcerned about the situation in the Hotel. The from is surrounded by scaffolding and containers, and there is work going on all day so it is very very noisy and no sleep is possible during daytime hours. Avoid for at least 6 months....

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