Hotel - Mercure Hotel Muenchen City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Muenchen City Center

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4.0/5 2,201 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,479 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,201 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Ginny Couples - 11/06/2018
« Love this hotel! »

Enjoyed our stay completely! Great friendly staff, great amenities, lobby, breakfast, bar, so nice. We will definitely recommend this hotel. Also close to train station which was important to us. Walking distance. City Centre convenient too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., and we love you :-) We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback. My team is proud, that you have had such a great experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Hansmann General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Couples - 10/06/2018
« The room was comfortable and nice to have free minibar. »

Great location. The male staff at check in was friendly. Our room was very nice and great to have free drinks in minibar. We had a pleasant stay. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Hansmann General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

AccorHotels certified review
Yvonne C. Business - 09/06/2018
« Nice hotel »

Was greeted with a friendly and bubbly receptionist around 10pm on my arrival day. Had a pleasant upgrade and free minibar was great for guest who just arrived from the airport. One thing bad was - the minibar didnt provide still water, only sparkling water. Hotel room was clean and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Chng, We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback. We will check with the team the selection of products in the room. Normaly we have one bottle of still water in every room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Hansmann General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

AccorHotels certified review
Mark S. Couples - 08/06/2018
« A wonderful stay. »

We enjoyed a wonderful stay at the Munich Mercure. From check in where Max gave us the warmest most comprehensive welcome we've had in our whole trip to friendly wait and bar staff to great housekeeping staff. The room was clean bright and modernly decorated. A/C kept us cool though it was 28 outside in June! The location is close to everything - it is ethnically diverse but very safe. We'll definitely stay here again.

TripAdvisor review
Business - 08/06/2018
« Good location in Munich »

Pleasant hotel, and well located for central Munich. Initially I was a bit worried as it is in the midst of lost of youth hostels, but location was safe enough for me. Staff were helpful all the way from check in to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this fantastic feedback. I will share this with my team. We hope we will welcoem you back in Munich soon. Best regards, Jörg Hansmann - General Manager

AccorHotels certified review
A J. C. Couples - 07/06/2018
« Welcoming warm and extremely friendly hotel. »

Room was excellent , staff very good really had a great time there.

AccorHotels certified review
B J. T. Friends - 07/06/2018
« Fun in Munich »

We had 2 and 1/2 days at the end of our trip in Munich. This hotel was close to the train, close to shopping, close to the center of town. The help was amazing, from fixing a quick tour for one of us, to helping print boarding passes. The room was clean, comfortable, and big enough for 3 adults.

TripAdvisor review
hponemk Family - 06/06/2018
« Best stay with a huge room »

The check in was smooth and flawless and the rooms were huge especially having come in from Paris. Only downside that I could think of would be that we requested for late check out. However this did not seem to be communicated from the reception to the housekeeping. At 12pm, housekeeping and someone who I presume was a manager came up to ask if we were going to vacate the room. Only after explaining did they say ok. At 4pm reception called again even though they had known and we had stated that We wanted it to 6pm though we would not stay that long. Aside from that, it was marvellous !

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this kind feedback. It is very helpfull to work with my team on the right topics. We will talk to the Team to organize the communication better for the futur. Best regards, Jörg Hansmann - General Manager

AccorHotels certified review
Luis C. P. M. Business - 04/06/2018
« Good »

I am content with the two-days stay. The room was quite small, nevertheless the breakfeast was delicius.

AccorHotels certified review
Catherine Y. Business - 02/06/2018
« Very efficient staffs! »

I did on line check in , Very quickly I get my key when arrived hotel , And just drop off keys when check out ! Very easy ... will come back again

AccorHotels certified review
Matt Couples - 01/06/2018
« Nice hotel with rooms, foyer and restaurant areas comfortable and well presented. Good location. »

My fiance and I had a mediocre experience on our holiday from Australia. The air conditioning didn't work in our room and it was quite hot having one of the more expensive loft rooms. Restaurant area was nice but service was almost non existent and the steaks we ordered were not cooked correctly. Good central location but my overall experience as a platinum Accor member was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Lewis, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Hansmann General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

TripAdvisor review
Edwin N Couples - 30/05/2018
« A comfortable stay in a great location »

What more could a weary Australian traveller want but an easy to find, comfortable hotel within a short walk of the Central Bus and Railway Stations, Airport Bus terminal, day tours departure point and the wonderful historic city centre and beer halls of Munich. The delightful staff made us feel very welcome and gave plenty of assistance when we required it. The room was spacious, comfortable and clean. The hotel restaurant provided a good selection of delicious dishes and we were impressed by the breakfast. We could have spent many more than our three nights at the Mercure but hope to return again next year to continue our explorations of Munich and Bavaria. Many thanks to all the staff for your kindness and help and for convincing us to return.

AccorHotels certified review
Tony Solo - 29/05/2018
« Great hotel, would love to return »

The hotel is well located and very clean. I was amazed how friendly and helpful the front desk staff were. Especially Sebastian, he went the extra mile. I was also touched by the little present offered by the Manager for regular guests. This is why I was a bit surprised that staff in the restaurant were rather unfriendly, I visited the bar/restaurant three times and each time I experienced the same attitude. Overall a great stay and would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabor Lukacs , We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially from our valued LE CLUB ACCOR HOTELS Member. I will share your comments with our team. I am a bit surpriced, ábout the comments about the service team, but we will check this out. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Hansmann General Manager AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Business - 27/05/2018
« Great experience. »

Very friendly staff and good service.

AccorHotels certified review
G. Couples - 27/05/2018
« Stay was okay until check out. »

Upon arrival in munich, we were advised of a family issue at home. I then told the staff that we where only staying 1 night, they advised that they would adjust my reservation to that. When checking out the next day, your staff member did not and would not adjust my stay amount. He did not explain why, he was very unfriendly and not helpful.The amount charged to my Visa card is more than my original booking amount for 2 nights. This to me is very unsatisfactory, please readjust my payment amount. I await your reply.

AccorHotels certified review
Anonymous Business - 27/05/2018

good stay, but Mercure should invest in a machine which does tasty hot chocolates, not hot chocolates with water

AccorHotels certified review
Anonymous Couples - 19/05/2018
« Ok to stay but hotel is old and was expensive »

Nothing specific

TripAdvisor review
Couples - 17/05/2018
« Convenient hotel with historic connections »

Comfortable modern double room with pictures of Bavarian kings. A few minutes walk from main station, and within walking distance of the historic city centre. We opted for breakfast as local cafes were disappointing, but beer gardens and wine bars were close at hand for daytime and evening hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you so much for your positive feedback. I am lucky that you liked our myroom created by our chef and maintenence manager. If we can do anything better for breakfast let us know, we will work on it. I will share this with my team and we will discuss. Best regards, Jörg Hansmann, General Manager

AccorHotels certified review
Amara, T. Families - 16/05/2018
« Worth for Money! »

Our family 4 persons 2 parents and 2 daughters stay here for 3 nights in a family room. All of us love our room it has large space for our 3 large luggage and very nice free mini bar. If we go to Munich again we will choose this hotel definitely.

TripAdvisor review
Family - 16/05/2018
« Excellent location and welcome from the hotel. »

Very good location and good service. I was there on a family Holliday and enjoyed a lot the stay at Mercure and in Mercure. Great breakfast. I have booked a family package. However, i did not had 'communicating' rooms. I was very disappointed though the receptionist did his best and put us in 2 rooms close to each other.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Julien H, thanks for your reply. I am sorry about this missunderstasnding. Bit we do not have connecting rooms. We have to check the details on all websites if this is written anywere it is a mistake. I will share you kind comments with my team and we hope we can welcome you again. Best regards, Jörg Hansmann

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