Hotel - Mercure Hotel Muenchen City Center
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Mercure Hotel

Mercure Hotel Muenchen City Center

Senefelder Str. 9 
80336  MUENCHEN
GERMANY

2,000 reviews
TripAdvisor Rating Based on 2,000 reviews
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From 184.00 EUR Non member rate
From 165.60 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 167 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,759 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,000 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Bradley G Couples - 21/09/2017
« Overpriced buffet breakfast and unuseable wifi »

Partner and I stayed here during Oktoberfest and were stung with a €152 buffet breakfast bill. It was €19 each per day but the staff member repeatedly said €9, a figure my partner and I confirmed with him twice. Even then the breakfast wasn't worth the price. Few sausages and some muesli, woo. Furthermore, the wifi was utterly useless and redundant. When I asked the staff about the poor connectivity, I was instructed I could purchase premium wifi for €6 which would last only 24 hours. It put me four days behind my work.

TripAdvisor review
962avnerb Family - 13/09/2017
« We were very satisfies with the rooms and the service. Highly reccomended. »

We were very satisfies with the rooms and the service. Highly reccomended.the size of the rooms is very comfprable and also the design of the furnuture and other facilities in the room and in the hotel in general. The hospitality of the hotel team was also appreciated,

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much, you made my and teh day of my team. Thanks a lot, we apreciate your comments and we are looking forward, to welcome you back soon in Munich, Jörg Hansmann, General Manager

TripAdvisor review
Business - 11/09/2017
« Still a good Hotel but »

This Hotel is a very good one of this Chain, service is good despite that used to be better. The great thing is that is very close to the Central Station as well as to the Metro Station....Also you can walk and in less that 10 minutes you are at the Marian Platz that this the Central place in Munich Downtown. However, the neighborhood use to be cleaner and relatively more quite....not any longer. The Hotel is clean & the service good but can be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for these kind words. We are looking for more cleanness in our surrounding. The City care will shown up. In the hotel we improve thanks to your comment. Best regards and hope to see you soon, back in Munich, Jörg, GM

AccorHotels certified review
Robert S. Business - 06/09/2017
« Always a pleasure »

Always enjoy staying at this Mercure. Great rooms even better after refurbishment and friendly, helpful staff! 5 stars.

TripAdvisor review
Business - 06/09/2017
« Poor staff in Restaurent »

Used this Hotel many times - good location and friendly staff. But it was the last time I used it, I did not get the normal 3m WIFI password (what a platinium member normally do). The service in the restaurent was not at all good - first of all the fried eggs at the morning buffet 31.08 were cold, a server took all my plates and coffee when I was picking up some crossaints and in the evening the appetizer was brought with the main meal, which I refused. The server went back in the kitchen with the main dish and delivered the same after 15 minutes (but now cold) I wanted another beer, but all servants avoided my table so I had to go to my room and take a beer from the minibar. Based on above I will not use your hotel and the meeting rooms in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, I am very dissapointed about these words. I will do a meeting today and tomorrow with the team, to see what happen than. It is not usual, what you have met and we are doing much better in a general way. So, I hope you will give aus another chace, and please contact me in advance, Jörg Hansmann, General Manager

TripAdvisor review
Business - 04/09/2017
« Spetacular stay »

I was in a business trip, after a long time away from home. Amazing service at this hotel. Staff is extremely friendly and helpful, I would like to thank Maximilian for all his attention. The breakfast is outstanding, one of the best in my experience. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

There is nothing more to say than thank you. That makes us very happy and proud in what we are doing every day. Hope to see you back soon in Munich, Jörg

AccorHotels certified review
Anonymous Families - 25/08/2017
« Good value stay. »

Check in efficient and pleasant. Room clean and spacious. Good selection for breakfast but let down by the general mess on floor and seats that was not readily cleared up. Not a huge improvement to bring about but would have made a significant difference.

AccorHotels certified review
Bernard T. Families - 20/08/2017
« Value for money »

Good.

AccorHotels certified review
Anonymous Friends - 18/08/2017
« It was a great one night stay »

It was a great as I'm fussy with the cleanliness of where I stay the room was very clean and the bed was very comfortable.The staff were very friendly also.

AccorHotels certified review
Scott Y. Couples - 09/08/2017
« Friendly staff and comfortable rooms »

Very comfortable bed and room.

AccorHotels certified review
Marcus Solo - 08/08/2017
« Warm welcome and a big, comfortable and quiet room »

Good experience although the neighborhood is a bit so and so. Pity that one elevator was not working and at one point also the second one broke down. 7 flights of stairs are a bit hard to climb!

TripAdvisor review
mmkaj Family - 08/08/2017
« Mercure MCC »

Location - Heart of Munich - Cozy - Very good Easy to reach Services - Very good Staff - Helpful Room / Amenities- Okay Cleanliness - Satisfactory I will prefer for next visit also. Actually it was my second visit.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for these kind words. We will work on cleaniness to develop and we hope to welcome you back soon in Munich, Jörg Hansman, General Manager

AccorHotels certified review
Anonymous Business - 07/08/2017
« Noisy room »

Reasonable, but the room was not well provisioned and the windows might as well have been open for how much noise they let in!

AccorHotels certified review
Sander R. Business - 31/07/2017
« It always feels like comming home »

The staff makes the experience unique in this hotel. Location is good, the bar and restaurant is what you expect from a hotel in this price range and the refurbished interior makes the place up to date again. The professional and cheerful staff gives it the extra flair that makes you return time after time.

AccorHotels certified review
Alasdair M. Couples - 31/07/2017
« Decent stay; variable customer service »

The front desk staff were superb, the restaurant staff mixed. One guy in particular - bless him - is not cut out to be a waiter. He ignored ours and other tables in the evening and we left before things got tense; we could tell there would going to be some angry customers. The hotel is clean and comfortable and will be more reflective of the price when the renovation work is complete.

TripAdvisor review
Business - 22/07/2017
« Comfy room »

Comfortable bed but I felt that the room was overall a little too dark. Even though the hotel is a stone's throw away from the train station, there was a construction facade that was covering part of the hotel which makes it difficult to identify the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hello 904531cherry, thank you so much for your feedback. We are looking for the brightness in the rooms. Guess what, the facade is free again. All constructions are finished now. Hope to see you back soon, sincerely Joerg

AccorHotels certified review
Anonymous Business - 21/07/2017

Very good service

AccorHotels certified review
Amer A. Families - 20/07/2017
« special location with spacious rooms. »

special location with spacious rooms, staff as very helpful and supportive in any way possible. nice varieties on breakfast choices. small issue but repeated in multiple rooms and at every stay, Free WIFI is very slow with week signal in many rooms, very often it disconnect as i get deeper in the room. Premium WIFI speed is fine but obviously become useless with a week signal.

AccorHotels certified review
Marianne L. Couples - 19/07/2017
« Great position to HBH.modern Well appointed comfortable room.Breakfast was well catered for every day.Excellent. »

When the renovations are finished in August it will be a wonderful boutique hotel for a stay in Munich.Close to the train station and short walk to the inner city.The staff were very pleasant and helpful and the room modern and very comfortable.The breakfast was excellent and the dining menue though small catered to all needs.

AccorHotels certified review
Sheri Families - 17/07/2017
« Decent hotel, but wouldn't stay here again »

For the amount we paid (just over $2,000 USD for 2 rooms, 4 nights) we were not overly impressed. While our rooms had been recently renovated, there was ongoing construction we weren't aware of in advance, and the loud drilling sounds right next to one of our rooms was ridiculously loud. Beds and pillows weren't very comfortable, air conditioning at the very coolest setting was still not very cold, there was only one small trash can for the entire room/bathroom,, the shower design with only half being enclosed meant water puddled outside of the shower right in front of the toilet whenever we showered. You could also hear people in another bathroom through the shower drain (sounded like they were vomiting - very unpleasant). The only positives were the staff were all very friendly and pleasant, and the breakfast was quite good, especially enjoyed the coffee machine.

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