Hotel - Mercure Hotel Muenchen City Center
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Mercure Hotel

Mercure Hotel Muenchen City Center

Senefelder Str. 9 
80336  MUENCHEN
GERMANY

1,975 reviews
TripAdvisor Rating Based on 1,975 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

No other 4-star hotel in central Munich offers larger rooms. At the Mercure Hotel München City Center, you can choose between Standard, Superior and Privilege rooms or Maisonette suites. We can accommodate people withreduced mobility in our specially equipped rooms. All 167 rooms are air-conditioned and have free WIFI access. One child up to the age of 12 may sleep in their parents? room free of charge, and your pet is also welcome (charge of EUR 10/night).

  • 167 rooms
  • 167 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,738 reviews

Our guest reviews for Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,975 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Scott Y. Couples - 09/08/2017
« Friendly staff and comfortable rooms »

Very comfortable bed and room.

AccorHotels certified review
Marcus Solo - 08/08/2017
« Warm welcome and a big, comfortable and quiet room »

Good experience although the neighborhood is a bit so and so. Pity that one elevator was not working and at one point also the second one broke down. 7 flights of stairs are a bit hard to climb!

TripAdvisor review
mmkaj Family - 08/08/2017
« Mercure MCC »

Location - Heart of Munich - Cozy - Very good Easy to reach Services - Very good Staff - Helpful Room / Amenities- Okay Cleanliness - Satisfactory I will prefer for next visit also. Actually it was my second visit.

AccorHotels certified review
Anonymous Business - 07/08/2017
« Noisy room »

Reasonable, but the room was not well provisioned and the windows might as well have been open for how much noise they let in!

AccorHotels certified review
Sander R. Business - 31/07/2017
« It always feels like comming home »

The staff makes the experience unique in this hotel. Location is good, the bar and restaurant is what you expect from a hotel in this price range and the refurbished interior makes the place up to date again. The professional and cheerful staff gives it the extra flair that makes you return time after time.

AccorHotels certified review
Alasdair M. Couples - 31/07/2017
« Decent stay; variable customer service »

The front desk staff were superb, the restaurant staff mixed. One guy in particular - bless him - is not cut out to be a waiter. He ignored ours and other tables in the evening and we left before things got tense; we could tell there would going to be some angry customers. The hotel is clean and comfortable and will be more reflective of the price when the renovation work is complete.

TripAdvisor review
Business - 22/07/2017
« Comfy room »

Comfortable bed but I felt that the room was overall a little too dark. Even though the hotel is a stone's throw away from the train station, there was a construction facade that was covering part of the hotel which makes it difficult to identify the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hello 904531cherry, thank you so much for your feedback. We are looking for the brightness in the rooms. Guess what, the facade is free again. All constructions are finished now. Hope to see you back soon, sincerely Joerg

AccorHotels certified review
Anonymous Business - 21/07/2017

Very good service

AccorHotels certified review
Amer A. Families - 20/07/2017
« special location with spacious rooms. »

special location with spacious rooms, staff as very helpful and supportive in any way possible. nice varieties on breakfast choices. small issue but repeated in multiple rooms and at every stay, Free WIFI is very slow with week signal in many rooms, very often it disconnect as i get deeper in the room. Premium WIFI speed is fine but obviously become useless with a week signal.

AccorHotels certified review
Marianne L. Couples - 19/07/2017
« Great position to HBH.modern Well appointed comfortable room.Breakfast was well catered for every day.Excellent. »

When the renovations are finished in August it will be a wonderful boutique hotel for a stay in Munich.Close to the train station and short walk to the inner city.The staff were very pleasant and helpful and the room modern and very comfortable.The breakfast was excellent and the dining menue though small catered to all needs.

AccorHotels certified review
Sheri Families - 17/07/2017
« Decent hotel, but wouldn't stay here again »

For the amount we paid (just over $2,000 USD for 2 rooms, 4 nights) we were not overly impressed. While our rooms had been recently renovated, there was ongoing construction we weren't aware of in advance, and the loud drilling sounds right next to one of our rooms was ridiculously loud. Beds and pillows weren't very comfortable, air conditioning at the very coolest setting was still not very cold, there was only one small trash can for the entire room/bathroom,, the shower design with only half being enclosed meant water puddled outside of the shower right in front of the toilet whenever we showered. You could also hear people in another bathroom through the shower drain (sounded like they were vomiting - very unpleasant). The only positives were the staff were all very friendly and pleasant, and the breakfast was quite good, especially enjoyed the coffee machine.

AccorHotels certified review
Grazyna Couples - 12/07/2017
« Memorable »

We were checked in by the lovely and very helpful Lisa Maria and had a conversation with the charming Marco Bobinger who saved our day later on .... Very pleased with the comfy bed in our newly renovated room, though the smell from the new carpet,the redecoration noise, as well as having only one lift in use was a bit of a nuisance. However, all the above mentioned superb assistants on the front desk including Maud Bodevin & Nanos Dimitrios who checked us out and cafeteria team Konstantin Zeleny & Federico Valerio, under the watchful eye of Daniel and of course very friendly breakfast chef Ade made up for all the issues. Nonetheless, we missed Sebastian & Norbert.

AccorHotels certified review
Stefan Families - 24/06/2017
« Smooth and Sweet »

Everything from location onwards was top notch. Rooms were quiet, beds were nice, breakfast, although slightly ranged, tasted great and housekeeping got our seven-year-old smiling when his plushies were sweetly tended aswell. Nothing but The Best of thanks to you all.

AccorHotels certified review
Tom T. Business - 23/06/2017
« Loved the renovated room, less thrilled about the snails-pace Internet in the room »

As usual, my stay at Mercure Munich Central was relaxing and comfortable. I was surprised to find out that my room was already available before noon and took the benefit of unloading my baggage before going to the first client appointment. I LOVE the new rooms. The clean lines of the desk, the wall mounted Samsung TV that allows streaming from iPads, the comfortable bed and logical lighting layout, the colour scheme. All are great improvements on the previous style. I already was a frequent guest of the hotel but once renovations are done it will be one of the nicest Mercure hotels in Europe. Small problem: the toilet didn't stop flushing unless I gave it a hard bang. Since I don't think that's the recommended procedure I notified reception of this on my departure. Bigger problem: the speed of the Internet in room 408 was unacceptably slow. I experienced frequent disconnections, streaming video as a huge issue and even checking my mails became hit and miss because of this. I am sure this is only related to the room, since Internet was fast and functioned perfectly when I moved into the lounge to work on my last day.

AccorHotels certified review
Martin V. Business - 14/06/2017
« Great new rooms - frustrating new restaurant »

The newly renovated rooms are fantastic. Didn't like the new restaurant. The old one served decent food in decent quality. The new one not even has a menu worth calling it so.

TripAdvisor review
Family - 07/06/2017
« Great night stay! »

This hotel was everything I hoped it would be. The rooms were clean and very spacious with a generously stocked all inclusive mini bar. The breakfast buffet cost €16 but was very much worth it. The hot entrees to the fresh fruit and bread bar everything was well prepared in both taste and presentation.

TripAdvisor review
Couples - 03/06/2017
« Comfortable and close to the Station and old town »

Very comfortable hotel that is very close to the main station and a short walk from the old town. Breakfast had a good range of options including local sausages. The room was well furnished and comfortable and the bathroom was recently refurbished.

AccorHotels certified review
Stephen Families - 02/06/2017
« Awesome breakfast, free "street food" that was healthy, access to coffee during day, great service and great location. »

We really enjoyed the hotel as noted above.

TripAdvisor review
michal333 Family - 24/05/2017
« Remarks to the room decoration »

Nice location, nice service, delicious breakfast. The problem was the family room we got at the attic - it was very modern but poorely furnished and equipped. It was easlily seen that it had just been redecorated but unfortunately in the way that the guest needs were of no concern.There was no place to put the luggage on, no hangers for the coats/jackets, very tiny wardrobe, no kattle and tea bags and a small bathroom with only two handles for the towels or robs for three people. We had to place all our staff on the floor as it was the only space easily accessible. The person who is the architecture of this room seems to never have stayed in hotel as everyone who travels knows wthat the priority accomodation equipment of a hotel room is. We are frequent quests in Accord hotels and for the first time the room was so unergomonically furnished.

TripAdvisor review
Business - 14/05/2017
« Logistics.de »

Nice cosy hôtel, few minutes from central station , 10 mm walking to downtown. Professional team , no worry at all , I'll be back. Breakfast is from good quality and the products are fresh. Direct connection with Messe exhibition center.

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