Hotel - Mercure Caen Centre Port de Plaisance Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Centre Port de Plaisance Hotel

4.0/5 866 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 93.00 EUR Non member rate
From 88.35 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

  • 126 rooms
  • 126 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,748 reviews

Our guest reviews for Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 866 reviews
G W. Families - 01/12/2018 AccorHotels certified review

We really enjoyed our stay with you. We felt very welcomed and nothing was too much trouble for the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRAHAM, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope to see back in Caen on 2019 ! Charlotte R.

James L. Couples - 24/11/2018 AccorHotels certified review
« Love this hotel »

I stay at this hotel several times each year taking a break before catching the ferry from Ouistreham. The staff are always welcoming and we always get a quiet room. Our favourite restaurant is just across the harbour - Le Carlotta and we love to visit here at the same time. Breakfast is great and the underground parking very useful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. L., What a great comment, thank you so much ! That is so pleasant to receive such positive feedback, it remind us why we love our job. We are happy to count you among our loyal guest and we are looking forward to see you back soon :). Kind regards, Lucie Front office manager

Dave Friends - 20/11/2018 AccorHotels certified review
« Very happy stay at Mercure Caen »

Very friendly welcome at reception. Good (very) clean room with beautifully comfortable bed. Good facilities (especially liked the nice glass cups). Good breakfast: I was delighted by the low sugar / no chocolate muesli and my wife especially enjoyed the plain yoghurt and raspberry coulis. This was a return visit (previous visit April 2017) and it reinforced all the previous happy memories.

Anonymous Business - 12/11/2018 AccorHotels certified review
« Pleasant but no wifi for 2 days »

Great breakfast, nice staff, room well prepared. But wifi was down for 2 nights.

Eduardo S. Couples - 07/11/2018 AccorHotels certified review
« Excellent facilities »

The facilities and location are excellent. We really enjoyed our stay in the hotel.

Ingrid Couples - 28/10/2018 AccorHotels certified review
« Great location and very comfortable. »

We had a lovely stay at the Mercure. Staff were friendly and kindly stored our luggage when we arrived early. The location is a big plus - everything is within walking distance. The room was comfortable as was the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thanks a lot for your feedback. It was a pleasure to welcome you ! Even if you live far from Normandy, it will be great to see again. Sincerely, Charlotte R.

Phil C. Friends - 20/10/2018 AccorHotels certified review
« Decent hotel in a good central position. »

Reception was excellent. Disappointment was that although we book a disabled room, whilst the bathroom had a wider door and the toilet had a rail, the shower was over the bath!, completely unusable for a disabled person. Also your web site doesn’t allow for booking disabled rooms and I had had to call them and hang on in a queue for 20 minutes to be answered. You really need to up your game in accommodating disabled people. You are much worse than other providers on this.

Danny Families - 17/10/2018 AccorHotels certified review
« Hotel was too hot »

The hotel room was too hot, after one night I complained and was told I would need to move to another room as a block of rooms did not have ventilation capabilities. They moved me to another room and after a day of touring returned to another different room that was very hot. When I complained this time I was told non of the rooms had air-conditioning as the previous week customers complained of being too cold, and there was never a problem with a block of rooms, instead I was given a fan for the room. This is unacceptable

Sandra C. Couples - 14/10/2018 AccorHotels certified review
« Split by the young girl who told us we were in the wrong restaurant in such a manner left me in tears »

Always use your hotels but the breakfast experience spoiled it all if I say good morning to some one I expect the same not sneared at and made to feel we had come to the wrong hotel probably did after she realised we we in the right place she stormed off never to be seen again here beaver even upset other guests this was at 6.40 morning of our departure so we left upset with no breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I feel very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. What you are saying in your comment is exactly what we do not want to hear about our guest experience. Mrs C., I will definitely share your feedback with our F&B manager to make sur this situation will never happen again. Once again, I am very sorry because this is not how we want to make our guest feels like. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Front office manager

Daniel B. Friends - 13/10/2018 AccorHotels certified review
« Very good »

All the facilities were very good.

Jeanne S. Couples - 12/10/2018 AccorHotels certified review
« The hotel staff was not very friendly and inviting. »

Very disappointing not receiving a response from the hotel requesting information on local transportation options for seeing the Normandy area. I sent an email directly to the hotel 2 weeks prior to my arrival. Upon checking in, the front desk staff was not very friendly. Either they don't like their job or Accor needs to train their employees on hotel hospitality!!

Couples - 08/10/2018 TripAdvisor review
« Mercure hotel not up to the standard »

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Ech Couples - 05/10/2018 AccorHotels certified review
« Mrs »

Small but comfortable room. Easy secure parking. Good location next to the harbour. Breakfast was extra cost. Breakfast very good - totally self service. Finished way too early - another hour for breakfast would be good especially for those of us from UK who find the 'lost hour' due to European time a bit much to cope with first thing in the morning! Important: The coffee is absolutely dreadful. It's difficult enough to get decent coffee anywhere in France outside Paris but this automated muck was just chicory essence. How we longed for a great cup of real coffee in the morning. Staff were very friendly and helpful.

Trevor Friends - 04/10/2018 AccorHotels certified review
« tired hotel »

room 146 the shower bracket was broken,reported it/nothing happened.The formica surfaces were badly chipped both in bedroom and bathroom.the skirting in bathroom was rotten from water damage.light bulb missing in table lamp.No WiFi on arrival Thursday,not repaired until following Monday. No smoke alarms in room.

Philip H. Solo - 03/10/2018 AccorHotels certified review
« No Nespresso machine »

Are not the days of powdered quills of coffee over? I understand that privelege rooms have Nespresso machines, why not all rooms? Other hotels at this price point (four star) have this facility Apart from this, the hotel was excellent Out of interest,I would rather have Nespresso coffee rather than my free drink!

Anonymous Couples - 02/10/2018 AccorHotels certified review

Everything was great except the WiFi didn’t work at all during our two/day stay.

Anonymous Couples - 29/09/2018 AccorHotels certified review
« Great location, friendly staff »

We arrived had a mix up with booking but was all sorted quickly. The reception staff were ver helpful. The car park was also very helpful just near by, you can park on the street if you can find a spot. Also lift from car park went straight into hotel. Good when you have luggage. Breakfast was ok, although the water on the machin for boiled eggs was not hot at all until I found how to turn up. Usual French style buffet breakfast.

Marina Families - 29/09/2018 AccorHotels certified review
« So glad we stayed here! »

Everything from perfect location to check-in, parking facility, information about the city, maps, cleanliness of rooms, comfortable beds, wi-fi, breakfast buffet, etc. was excellent. Best location due to nice harbor, GREAT restaurants, safety, Sunday market. THIS is the place to stay in Caen.

James Business - 27/09/2018 AccorHotels certified review
« good »

The staff were very friendly as they always are. The room was clean and comfortable. The internet did not work for the first 2 days of my stay and as I was on a business trip, this was an extreme inconvenience.

H H. Couples - 26/09/2018 AccorHotels certified review
« Relaxing experience. All staff very professional and friendly. »

Entered the parking directly behind the hotel without problem, and was received by the receptionist with my key package ready (having checked in on-line before leaving). The suite was extremely clean and well set up with towels, linen, etc., and was maintained that way each day by the Housekeepers. Breakfast was excellent: wide selection of cereals, breads, pastries, fresh fruit and fruit juice, yoghurt, tea or coffee, and a daily selection of hot dishes. The breakfast room is bright and inviting. There is no restaurant, although the hotel appears to cater for groups' dinners, which was the case throughout our stay. The position of the hotel is conveniently positioned on the Bassin of the Port both for restaurants and tourist attractions. We ate out each night during our week there and never walked more than 200 metres to each restaurant. Tourist attractions are easily reached by bus or on foot from Place Courtonne in front of the hotel (don't overlook the electric bus which circles the town each day except Sunday and is free!) It was a pity that on our last full day the electronic lock on the room door failed, and, as it was a Sunday, there was not a technical support person available to sort it out. Consequently, we had to be let into our room each time that day after we had left it, and the morning of our departure, by a member of staff using the pass key!!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 93.00 EUR Non member rate
From 88.35 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates