Hotel - Mercure Caen Centre Port de Plaisance Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Centre Port de Plaisance Hotel

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4.0/5 779 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00

Business services

  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

  • 126 rooms
  • 126 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,206 reviews

Our guest reviews for Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 779 reviews
AccorHotels certified review
James L. Couples - 04/04/2018
« NICE TO BE BACK AGAIN »

We stay here regularly en route from our french home to the UK. An overnight stay here is ideal before catching the ferry from Ouistreham. This Mercure Hotel is very welcoming and we love staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.L., What a nice comment on your recent stay with us! It is very pleasant to read such positive feedback. We very much appreciate your loyatly M.L.. Thank you again for sharing your experience and see you soon! Kind regards, Lucie

AccorHotels certified review
Anonymous Families - 02/04/2018

Staff very responsive. Nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy, We thank you for your feedback. We will share your comment with the staff. It's a pleasure to know that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
Anonymous Couples - 02/04/2018
« Good location, nice rooms »

Good location, nice and central and easy to walk to all places of interest. Private parking a plus as outside carparks very full and busy at all times. Lovely breakfast, lots to choose from. Only disappointment - paper cups in room for tea/coffee making and only one English tea bag each day, so only one of us could have a cup of tea as we don't like the fruity varieties. If booking a double room would have expected two tea bags of each type.... and proper cups don't like drinking out of paper cups. This is supposed to be 4* after all.

AccorHotels certified review
Chris D. Business - 29/03/2018
« Fantastic! »

I had a great stay at your hotel. Check in was pleasant and the room was really nice! Fantastic breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. We feel really happy to know that you really enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
M. Business - 26/03/2018
« business trip »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., Thank you very much for taking the time to share your feedback. We are very pleased to read that you completely enjoyed your stay with us. We are all looking forward to see you soon :) Kind regards from the team, Lucie

AccorHotels certified review
Anonymous Business - 22/03/2018
« Great »

Very clean room and friendly staff

AccorHotels certified review
Simon Friends - 19/03/2018
« completely met the needs of myself and my group of 12 »

Excellent in all respects

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Many thanks for sharing your great feedback :) ! We really appreciate it as the team is continuously working toward our guest's satisfaction. We hope to see you in the near future, Kind regards, Lucie, Front Office Manager

AccorHotels certified review
Stephane K. Business - 19/03/2018
« Excellentes prestations »

Excellentes prestations

Our hotel has responded to the review
Our hotel has responded to the review

Cher Stéphane, Merci beaucoup d'avoir pris quelques minutes pour partager votre expérience parmi nous. Nous travaillons sans relâche pour offrir à nos clients la meilleure qualité de service possible et votre retour est pour nous la plus agréable des récompenses. Nous espérons vous revoir très bientôt, Cordialement, Lucie, Chef de Réception

AccorHotels certified review
Eric D. Families - 28/02/2018

Nice and central, over looking the marina, Sunday Market on your doorstep Quiet and peaceful, nice and modern, welcoming staff, a very pleasant stay, Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
Antony Business - 23/02/2018
« Quiet and Clean »

Plesent stay but hotel let themselves down by not emailing my final bill as they stated so not wasting time trying to obtain a copy

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTONY, We appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. We apologize for failing to transmite the invoice at check-out. If it is still not solved, do not hesitate to contact us at h0… We exepct to see you again soon, Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
Andreea Business - 18/02/2018

I liked that the room was clean. Still, the water in the shower was not warm enough and no bath gown was offered. The breakfast was not varied, especially for vegetarians or vegans, as is my case. The personnel was friendly and helped me with my requests. The location was also a good one. Even the room was small, there was cold in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREEA-DORINA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. We take note of your remarks to improve our services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
D B. Families - 17/02/2018
« Lovely Hotel in a perfect location »

Freindly staff, great room. Fine breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
Jansen Business - 12/02/2018
« very nice »

I had everything I was supposed to have, friendly and professional support from all employees. Very glad for chose you as the hotel to stay in Caen. Thank you all.

AccorHotels certified review
Anonymous Solo - 02/02/2018
« beautiful hotel, conveniently located. »

very friendly, helpful staff. nice room. a little noisy from foot traffic outside the room each night around 2 to 3 am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Struempler, We are very happy to read your great comment! Thank you for sharing it. It is sad that some outside noises from has disturbed your good night sleep. Next time, feel free to request a room with a courtyard view to make sure it is more quiet. We will do our best to make your stay more comfortable. Kind regards, Lucie

TripAdvisor review
180SnowWight Couples - 02/02/2018
« Comfortable stay »

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for sharing such a nice feedback following your stay with us. It is very much appreciated and will serve as an encouragement for our team. We are happy that you liked our great location and that you were able to enjoy both beatches and Caen city center. We are looking forward to welcome you back in the near future. Kind regards, Lucie

AccorHotels certified review
Barbara T. Business - 27/01/2018
« Disappointed »

This was the first time that I can actually say I did not enjoy my stay at the hotel. I was asked if this was my first time at the hotel. I have been staying at the hotel every few months for 2 years. I was charged 30 Euros for checking in at 11:30AM. I was given an unacceptable room and said when I expressed myself that was the room I picked. Again staying at the hotel every several months for 2 years. I was also informed that my loyalty number had changed and this was the first time I was hearing about it. I was also informed that new cards are not sent out.

AccorHotels certified review
Michael R. Business - 22/01/2018
« Poor view. Expensive parking »

Room overlooked the roof rather than the harbour. Parking at €20 a night is expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would just like to tell you that a few rooms have a view on the harbour (if you can, I advise you to mention you request for a view when you book). The rate of the parking for 1 night is 12€, I think that you stayed 1 day & 1/2 for 20€. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
David E. Solo - 22/01/2018
« Excellent service and staff!! »

Great experience. Chloe at the front desk was awesome! Thanks for a great stay. I only made my grade a 9 instead of 10 because of the loud neighbors next door to me and the somewhat thin walls. Will definitely be back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. E., Thank you so much for your excellent comment on your recent stay with us ! I will definitely share it with the team and especially our great Chloe. We are all looking forward to see you soon, Kind regards, Lucie

AccorHotels certified review
Anonymous Business - 18/01/2018
« Great hotel and perfect location »

Great hotel and perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

AccorHotels certified review
O. Business - 07/01/2018
« decent choice in Caen »

Decent choice for a Caen hotel. Excellent location, within walking distance of most of the centre ville. The hotel itself is in good shape. I would have liked a bit more choice in the climate control system. In winter, the only choices are heat or nothing. I chose nothing and it got a bit stuffy. Welcoming staff. They charged me for breakfasts even though I reserved the room without, but took them off at check-out

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