Mercure Caen Centre Port de Plaisance Hotel 4 stars

TripAdvisor rating 4.0/5 897 reviews
Mercure Caen Centre Port de Plaisance Hotel
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Hotel extras

  • In the heart of the city center.

  • 24-hour fitness room

  • Free WIFI - wide choice of TV channels including beIN Sports and CANAL+

  • Secure, private car park with charging terminals for electric cars

  • Family rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000
caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Contact email

Check-in from 12h00

Check out up to 12h00

  • Railways station :   All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodations

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,119 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

897 reviews

Very good experience

Customer review rating 4.3/5

Derek B. Couples - 13/07/2019 AccorHotels certified review

Very good on the whole but hated the shower in room 258. The water escapes so easily from the shower tray and the shower was always only lukewarm. It was a bad experience using it. The bedroom lighting was very dark, we could hardly see to read.

Dear Monsieur B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette

Great hotel

Customer review rating 4.3/5

Dee Families - 12/07/2019 AccorHotels certified review

Location beside the port is excellent Staff are very friendly & helpful Stayed in family suite - great space, huge shower & a bath, lots of lovely toiletries Very quiet Excellent choices for breakfast buffet

Dear Dee G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Juliette

Did not use all facilities but what we used was good.

Customer review rating 4.3/5

Fiona D. Families - 10/07/2019 AccorHotels certified review

Slight delay at reception - and noticed this a few times.

Dear Madame D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Juliette

Good hotel - will use again

Customer review rating 4.3/5

Ms Friends - 10/07/2019 AccorHotels certified review

We much enjoyed our stay. Good hotel in a very central location and very helpful staff.

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. Have a good day and see you soon! Juliette

Excellent

Customer review rating 4.3/5

Cathy K. Business - 08/07/2019 AccorHotels certified review

I enjoy staying at the Mercure because of its location, its friendly staff and good general standard of hotel offering overall.

Dear CATHY K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. Have a good day and see you soon! Juliette

Return visit

Customer review rating 4.3/5

Gjl Couples - 07/07/2019 AccorHotels certified review

Comfortable accommodation with very effective air conditioning, excellent shower and garage. Helpful staff.

Dear GRAHAME L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. Thank you Sir, see you soon and have a good day! Juliette

On behalf of the 48 members of the group, it was below the standard expected

Customer review rating 4.3/5

Dining C. R. M. R. (. Friends - 02/07/2019 AccorHotels certified review

This was a group booking for which I was responsible. We had two late booking which were charged at a much higher rate than the group booking rate for everyone else. There were no potatoes served in our breakfast room. There were insufficient members of staff available to replenish food items. The packed lunches prepared for us on Saturday were given to another group. We were eventually provided with food but it was not individually packed. Two members of our party were vegetarian. They informed you at reception on arrival. Their needs for the packed lunches or dinner were not catered for. We booked a private room for dinner on Saturday evening but this occasion was spoiled through: Insufficient staff. Cold food (that should have been hot). Staff were clearing tables before people had finished eating. Ill-tempered staff began noisily clearing furniture whilst the room was still being used. Tables were poorly dressed (no table cloths and cheap napkins for example). This was exacerbated by having to walk past the well-dressed dinner tables of another group in the main atrium. The air conditioning (on the hottest day of the year) was inadequate and the staff informed us that they did not have access to the control room to adjust it. I shall enter "friends" in the field below even though we were an organised group (coach party) which, by the way, will be visiting Normandy again.

Dear Monsieur Carter,, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your (and therefore ours) expectations; please allow me to express my sincerest apologies. Sorry for the delayed answer, please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; that is why your feedback was very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Strongly recommended !

Customer review rating 4.3/5

Yoel B. T. Friends - 29/06/2019 AccorHotels certified review

Excellent location, great room, new hotel, friendly staff.

Dear Mister YOEL BEN t., The hotel staff and I would like to thank you for your comment regarding your stay at our hotel. Have a good day Sir and see you soon! Juliette

Perfect stay

Customer review rating 4.3/5

Wilton D. S. F. Families - 26/06/2019 AccorHotels certified review

nice staff, good room, although need more conections plugs at the room.

Exmo Senhor (a) DA SILVA F., Thank you so much for your comment regarding your stay at the hotel! We hope to see you again soon! Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Juliette

Fantastic experience in a great hotel.

Customer review rating 4.3/5

David Couples - 24/06/2019 AccorHotels certified review

From the moment we checked in we we thrilled with the hotel. The lady in check in was fantastic and had offered us an upgrade to the room as it was our anniversary. Had a great breakfast, was given suggestions on what to visit in Caen and our bags were looked after whilst we took time to collect our hire car.

Enjoyable experience

Customer review rating 4.3/5

Terry W. Families - 23/06/2019 AccorHotels certified review

The 2 rooms were very comfortable (225 & 227). The breakfast was good but not worth 17 Euros normally charged - we paid 8 Euros for our Continental breakfast after discussion with the helpful manager. The garage facility was secure and reasonably charged. There were 2 maintenance items evident. The seal on the bottom of the shower door in 227 was ineffective causing water to leak onto the floor. The toilet flush kept running wasting water in 227.

absurd parking policy

Customer review rating 4.3/5

Miguel Business - 01/06/2019 AccorHotels certified review

It took me 30 min to park since the hotel parking was "complete". When checking in, they told me I should have used the parking. Surprisingly, the parking is not complete, it is that they put the "complete" label to avoid others using it. The result is the same, we don't use it. This is absurd.

Great Place to Stay

Customer review rating 4.3/5

Dick Couples - 28/05/2019 AccorHotels certified review

Our stay on Caen was the first stop after a trans-Atlantic flight from the US. We were bushed when we arrived. The staff was very helpful in getting us settled in and providing suggestions as to where to visit and dine. The hotel is centrally located and the surrounding area is quiet.

Dear Mr T., Thank you so much for your great feedback ! We appreciate it very much. We are looking forward to welcome you back. Kind regards, Lucie

Very nice

Customer review rating 4.3/5

Cindy L. Friends - 27/05/2019 AccorHotels certified review

The hotel is clean, beds are very comfortable and the breakfast was very good. It was a great location for exploring Normandy. The staff were very friendly and helpful.

Good morning ! We would like to thank you very much for sharing your nice feedback. We are very happy to know that you totally enjoyed your stay with us ! See you soon! Kind regards Lucie

Pleasant stay in Caen

Customer review rating 4.3/5

James Solo - 27/05/2019 AccorHotels certified review

Everything was fine. Room was clean and well appointed. Staff was helpful. Great location.

Good

Customer review rating 4.3/5

Mikael B. Business - 26/05/2019 AccorHotels certified review

Nice hotel but not so good that there still is room that people smoke in!

Customer review rating 4.3/5

C. K. Business - 23/05/2019 AccorHotels certified review

I really enjoy staying at Mercure Caen. It is in excellent location close to restaurants and castle. Staff on Reception are friendly. Breakfast is good but would like proper egg boiler machine to be put in. A hard boiled egg takes 10 minutes. I am visiting over 3 years and egg boiler is always the issue. Everything else is excellent.

It was a great experience.

Customer review rating 4.3/5

Vanesa Business - 20/05/2019 AccorHotels certified review

It was great. The staff is very friendly and helpful, the food was great, the premises, the room and bathroom were really clean and warm.

Nice

Customer review rating 4.3/5

Niel Business - 20/05/2019 AccorHotels certified review

I only stayed for one night but the time I had there I had no issues at all

Great pace to stay to visit the Norandy coast

Customer review rating 4.3/5

Pau E. E. Couples - 19/05/2019 AccorHotels certified review

Very well located, modern hotel with underground parking. Easy to find and lots of restaurants in the area. The staff are very friendly and attentive to our concerns. Air France lost my luggage and the staff were always concerned for me.

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