Hotel - Mercure Caen Centre Port de Plaisance Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Centre Port de Plaisance Hotel

4.0/5 811 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

  • 126 rooms
  • 126 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 2,409 reviews

Our guest reviews for Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 811 reviews
Paul Couples - 14/07/2018 AccorHotels certified review
« The room, complete with plenty of storage, a mini-bar for keeping food and drink cold. Housekeeping very good. »

Road works in Caen made finding the hotel more difficult. We arrived just after 2:00 pm and found that the restaurant was closed and the bar did not serve food. The car park is too tight for modern cars. Also quite expensive. The hotel, although clean and apparently well maintained, is decorated throughout in depressing brown. Even the lifts are brown, also poorly lit.

Jim S. Couples - 12/07/2018 AccorHotels certified review
« Visiting friends »

Good but found room to be dimly lit

Christine F. Couples - 12/07/2018 AccorHotels certified review
« Very good with one exception »

The hotel location was excellent. Reception on booking in very pleasant and helpful. The room clean and comfortable. However we booked and paid extra for a late check out expecting to be able to use the room in the afternoon before we left but our keys didn't work and the room was already cleaned and made up for the next guest. A payment made for nothing.

Mary C. Families - 09/07/2018 AccorHotels certified review
« Pity no proper restaurant »

Fine for one night but room small for a longer stay Room service good

Geoff B. Couples - 08/07/2018 AccorHotels certified review
« Good service and the staff were very friendly and helpful. »

I’ve stayed her before. The hotel is clean, breakfast is excellent, but you have really friendly staff who go out of their way to be helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive those greats commentaries. We will share your compliment to our staff. Sincerely, Charlotte R.

P.m. F. C. U. Couples - 07/07/2018 AccorHotels certified review
« Fantastic location, great accomodations »

Location very central to walking to many sites, rooms large, modern and spotless, beautiful view of the marina from room window.

Bw Couples - 03/07/2018 AccorHotels certified review
« Room issues, great breakfast »

We were given a room that had either been recently flooded or the carpet was cleaned that day as it was damp with a horrific musty or mildew smell. We were able to exchange rooms. I would have assumed that management should have been aware that that particular room should be held back. The reception desk was nonchalant about the episode. The breakfast was excellent and the room reservation process was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We feel disappointed to learn that the reception didn"t show any compassion about your problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Yves GUTH Directeur

Andrew H. Couples - 23/06/2018 AccorHotels certified review
« Excellent service in a great location »

A car breakdown enforced us to stay in Caen. We have used Accor hotels a number of times and the website allowed to find the hotel and make a booking. On arrival the receptionist could not have been more helpful. Understanding our position and possible need to extend beyond one night if the car repairs could not be completed. The room was excellent and the quality allowed us to relax after our ordeal. A good nights sleep and excellent breakfast meant that the next day was met in a much more possitive frame of mind. We did manage to continue our journey but in no short way the hotel was central in turning our lost day of the holiday into a positive experience.

Don C. (. Couples - 21/06/2018 AccorHotels certified review
« Perfect situation but disappointing stay »

The hotel is perfectly situated on the old port in the centre of Caen with the Chateau and Abbeys within easy walking distance. The public areas have been refurbished and are in sparkling condition but the rooms are dull and in real need of updating. There were a couple of holes in the carpet in our room and a hole had been punched in the bathroom door. It is also difficult to understand how a hotel without a restaurant can be awarded 4 stars even though there is 24 hour room service providing basic meals (burgers, pizza and the like). In saying that, there are countless bars and restaurants in the near vicinity. My wife, however, has to use a wheelchair and prefers to eat in the hotel. Breakfast menu choice and quality was very good. The rooms were easily accessible and spacious enough to suit a wheelchair although wheelchair access to the hotel from the street is via the main entrance to the adjoining Ibis hotel. We were unlucky in that the only accessible room available had a bath instead of a wet-room or walk-in shower but that would only have been a restriction had we been staying more than 2 nights. Countering all the negatives, the staff were all very accommodating and could not have been more helpful and we were offered both a change of room for the second night and a discount on the price. I would

John M. Friends - 20/06/2018 AccorHotels certified review
« Great location with great facilities »

I have stayed here before and have found the hotel to be very comfortable with very good facilities

E B. Couples - 17/06/2018 AccorHotels certified review
« Pleasant stay up until time of leaving »

My stay was very pleasant up until the time I checked out. My wife and I were in the process of loading our car in your underground car park when a young member of your staff tried to reverse her car into a space next to mine. She could obviously see that our car door was open but was determined to occupy that space even though there were empty spaces ten metres away. My wife had to shout at her to stop, she then got out of her car and became very aggressive in her manner. Finally she moved to an empty space which any reasonable person would have done from the start. I had to point out to the young lady that I was the customer of the hotel. I was prepared to forget the incident but as you have asked for feedback, here it is.

Jfs Friends - 13/06/2018 AccorHotels certified review

Very convient — ample parking.

John S. Friends - 11/06/2018 AccorHotels certified review
« Mr John S. »

Our party consisted of 8 friends sharing four twin rooms over four nights whilst we visited the Normandy beaches. Booking the rooms was done easily enough by dealing directly with your helpful staff vis email and check in was prompt and efficient. Common feedback from al of my party mainly centred around the rooms being somewhat 'tired' in appearance and decor. Further comments were made about paper cups being standard for hot drinks prepared in the room, limited complimentary tea and coffee and only one small bottle of complimentary water. Your staff were helpful throughout our stay and the hotel was well located for our needs.

Chris J. Couples - 11/06/2018 AccorHotels certified review
« Overnight stay »

Generally very good but maintenance lacking

Kathleen V. Friends - 10/06/2018 AccorHotels certified review
« Very centrally located. »

I thought the hotel was very modern, clean and there were many restaurants nearby. The staff was very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHLEEN v., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

Couples - 09/06/2018 TripAdvisor review
« Good hotel in Caen »

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

Anonymous Business - 04/06/2018 AccorHotels certified review
« Convenient and good location in Caen »

Nice hotel in a central location of Caen close to nice restaurants. Parking garage in connection to the hotel. Very average rooms with basic standard. Good breakfast.

Jean P. T. Families - 03/06/2018 AccorHotels certified review
« Merveilleux »

Great service especially with all the receptionists and AMY in particular.

Anthony D. Couples - 03/06/2018 AccorHotels certified review
« What we expected... »

What we expected, but two remarks : 1/ very good for the Tesla chargers; 2/ we did'nt sleep weel there was a lot of noise on the street and we were woken several times. In the morning I mentionned it to the reception desk and he said " instead of complaining now you should have called during the night we would have called the municipal police" - A sorry would have been appropriate, and next time I will definatly complain "immediatly".

Louis R. Couples - 03/06/2018 AccorHotels certified review
« Another very good stay »

Seemless well organised as usual . Sad that the courtesy drink did not extend to my wife . One drink for two and I was charged for the second one . Somewhat mean !

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