Mercure Caen Centre Port de Plaisance Hotel 4 stars

TripAdvisor rating 4.0/5 928 reviews
Mercure Caen Centre Port de Plaisance Hotel
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Hotel extras

  • In the heart of the city center.

  • 24-hour fitness room

  • Free WIFI - wide choice of TV channels including beIN Sports and CANAL+

  • Secure, private car park with charging terminals for electric cars

  • Family rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000
caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Contact email

Check-in from 12h00

Check out up to 12h00

  • Railways station :   All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodations

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Family Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,305 reviews

tripadvisor

TripAdvisor Rating 4.0/5

928 reviews

Great

Customer review rating 4.3/5

John R. Friends - 13/10/2019 AccorHotels review

Convenient location very helpful staff

Dear JOHN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette
Customer review rating 4.3/5

Vincent Business - 11/10/2019 AccorHotels review

Very good hotel. Well received by management

Dear VINCENT D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

Great Stay in Normandy

Customer review rating 4.3/5

Brian C. Couples - 08/10/2019 AccorHotels review

My wife and I had one small issue with the bathroom, but otherwise enjoyed our stay very much.

Dear BRIAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback and also ones whom allows us to get better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Great location.

Customer review rating 4.3/5

Julie Couples - 03/10/2019 AccorHotels review

This is a pleasant hotel in a great location.

Enjoyable but the toilet was running the entire time we were there

Customer review rating 4.3/5

Bill B. Business - 02/10/2019 AccorHotels review

We requested 3 times to have the toilet fixed but nothing was done. I would also advice anyone else looking to stay that the students make a significant amount of noise long into the night. Very annoying.

Dear WILLIAM B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette

It was okay.

Customer review rating 4.3/5

Anonymous Families - 30/09/2019 AccorHotels review

Staff was nice but not luxurious enough.

Customer review rating 4.3/5

Anonymous Business - 29/09/2019 AccorHotels review

The service from staff was friendly and excellent. However the overall quality of the rooms and amenities is not at the same level. The room furnishings could be upgraded, with bigger towels and washcloths, etc.

Excellent service and support.

Customer review rating 4.3/5

Morgan Business - 26/09/2019 AccorHotels review

The room was clean. The staff was extremely friendly and supportive!

Friendly & helpful staff, dealt with complaint re TV very well, pity about the bathroom

Customer review rating 4.3/5

Malcolm Couples - 23/09/2019 AccorHotels review

Bathroom - magnifying shaving mirror unusable as mounted far too high up on the wall. You would need to be at least 2 metres tall to use comfortably. Also main mirror heated zone also too high. My wife at 1.5 metres could not see herself. Room needs more lighting especially over luggage shelf.

Short stay in Caen

Customer review rating 4.3/5

Paul Couples - 23/09/2019 AccorHotels review

Very pleasant one night stay in Caen. Excellent room. Great breakfast.

Good base to explore Normandie

Customer review rating 4.3/5

Hugues Couples - 22/09/2019 AccorHotels review

Caen is a good base to explore Normandie, plenty of things to do in the region, the hotel was clean, Tesla chargers were available and in order, although some non-electric cars were parked there at times, this should be monitored

Okay

Customer review rating 4.3/5

Jbee Business - 19/09/2019 AccorHotels review

The hotel has limited facilities and small bar area. It would be useful to communicate this on your website. Your bedrooms were also small and dark. My particular room had a dark view of an office building opposite which was not particularly pleasing. The staff were helpful and polite, but I did feel that your bar was extremely expensive.

Dear JEAN-LUC B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette

Mr David R.

Customer review rating 4.3/5

David R. Couples - 16/09/2019 AccorHotels review

Good room in well located hotel with good staff & parking

Dear DAVID R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Dangerously defective

Customer review rating 4.3/5

George R. Business - 09/09/2019 AccorHotels review

My experience was fully explained to manager on duty

Dear GEORGE R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, as my colleague did explained to you. We appreciate your sharing your concerns regarding your room, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Yves GUTH Directeur

VERT ENJOYABLE BREAK WITH PERFECT LOCATION

Customer review rating 4.3/5

John M. Friends - 02/09/2019 AccorHotels review

HOTEL WAS COMFORTABLE WITH AN EXCELLENT LOCATION WOULD STAY AGAIN.

Dear JOHN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day, Juliette

Helpful staff and good size rooms

Customer review rating 4.3/5

Nicola L. Families - 02/09/2019 AccorHotels review

Staff were helpful and attentive. Rooms nice size- we had a priviledge room. Hotel parking was a godsend as we had security.

Dear NICOLA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. And thank you also for the information regarding the toilets, our technicians are going to take care of it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day, Juliette

The appearance,quality of reception and accommodation and efficiency were most impressive

Customer review rating 4.3/5

G. Couples - 28/08/2019 AccorHotels review

We didn't, eat there,but the overall facilities looked good

Dear JEREMY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day, Juliette

Bedding & bathroom not to the standard

Customer review rating 4.3/5

B. Couples - 27/08/2019 AccorHotels review

Good location, staff very pleasant. Bathroom and particularly towel rail over the bath is an accident waiting to happen. Bedding not the most comfortable.

Excellent

Customer review rating 4.3/5

William Couples - 25/08/2019 AccorHotels review

Perfect. The location, bar, facilities and staff were first class.

Dear Monsieur M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Destined to go out of business

Customer review rating 4.3/5

Jan V. Couples - 23/08/2019 AccorHotels review

We booked this room following several stays in other Mercure hotels (Saint Malo, Cherbourg-en-Cotentin) and found the rooms in the Mercure in Caen terribly outdated and very bad value for money. The lobby looks fresh and stylish and then you get up to your room and it’s like I’m walking into a motel room of the 90’s. So depressing (and so deceptive). Upon entering the room, there was a prominent cigarette smell. We a actually had the impression it previously was a smokers room. There was also insufficient daylight in the room because of one single small window. The furniture had lots of scratches and was outdated. The mattress in the double bed that we slept in had a dent in the middle so we both rolled to the center, we had a terrible night here. We paid too much for this room. The breakfast was the same as in otter Mercure hotels and good. Check-in and check-out was equally good. We mentioned the issues to the reception desk. We found the contrast in between Mercure hotels, with the same star rating and all located closely to each other, so so BIG. The hotels in Saint-Malo and Cherbourg are up to date, trendy and so comfortable. You get up to your room and it’s a room you want to stay in, with huge comfortable beds, large windows, large bathroom even with the latest technology such as heated mirrors. These are examples of rooms that do not have a negatieve impact on your holidays, yours does.

Dear JAN V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We noticed that you did not like your room, and we are really sorry for that. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. By the end of the year, we have planned an important rehabilitation of our rooms, as we did last year for our lobby. We could not do the two of them at the same time alas. That does explain the contrast. We are really sorry that that contrast felt too important for you, as I understand it did. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We really hope that we will have the opportunity to see you next year in our renovated rooms, be sure that we will due our very best to please you. I also hope that you enjoyed your time in France, and especially in Normandy and Brittany. Sincerely, Juliette
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