Hotel - ibis Epernay Centre Ville
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Epernay Centre Ville Hotel

3.5/5 695 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 5  EUR
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Electric car recharging units

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Web corner
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Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 66 rooms
  • 66 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.1/5 AccorHotels Rating 1,591 reviews

Our guest reviews for ibis Epernay Centre Ville

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 695 reviews
Andrew Couples - 16/07/2018 AccorHotels certified review
« Not up to standard »

I stay at the Ibis Epernay regularly - once a year, and I have stayed at Ibis hotels in France, the UK and other countries. I booked in good time through the Accor website and I am a member of the loyalty programme. Why was it, then, that I was given the worst room in the hotel: a room adapted for a wheelchair user, lacking in furniture (one very small table 35x45 - not big enough to use a laptop properly - and an over-large plastic chair, very limited shelf space - so we could not unpack our suitcase). Worse still was the bathroom - no bath, but a shower with no screen, no shelf for anything.... We checked in at about 18.30 - not very late, but were told that there was no other room available in the hotel. So we had the added inconvenience the following morning of having to move to another room - and no preparations had been made for this as we had been promised the previous evening. So, two questions: why was I chosen to suffer this treatment - and (IF I stay at an Ibis in the future) how do ensure that I get at least a standard room?

C C. Solo - 11/07/2018 AccorHotels certified review
« central location and comfortable bed »

Had an enjoyable 3 night stay whilst in Epernay - ideal as so central to everything, helpful staff giving information about the town and most importantly a good shower and a comfortable bed for a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Chopin Directrice

Lisa Friends - 09/07/2018 AccorHotels certified review
« Clean, comfortable and what we wanted »

Great stay, very good service and got exactly what we paid for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Chopin Directrice

Susan Families - 30/06/2018 AccorHotels certified review
« Good clean hotel in excellent location with fantastic staff »

Stayed 4 nights and were very well looked after. Walked to local restaurants and shops easily, parked under the hotel so all very convenient. Clean comfortable rooms with fresh towels each day. Wonderful breakfast - very comprehensive. Would definitely stay here again and recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Chopin Directrice

Antti Couples - 29/06/2018 AccorHotels certified review
« Good as it should be »

We found parking place near the hotel. Elevator was hard to find (because it was taped. Bed is very good.

Anonymous Business - 29/06/2018 AccorHotels certified review
« Basic hotel »

Hotel is heel basic

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Christine Chopin Directrice

Alain Friends - 26/06/2018 AccorHotels certified review
« Old and small room »

Only good thing about this hotel is the location. No safe, no mini bar. People at this hotel don't speak proper English. Our entire stay we had to go downstairs to ask for towels. (Also no hand towels after washing your hands?) But since we were with 3 people we only got 2 towels every time. Not possible to call the reception? We couldnt find out how... Also the cleaners left cleaning products after the visit. If you are downstairs you can go up to the floor of the rooms and not using security like checking your keycard for the right floor, not something you want since reception is 1 floor up and can't check the people who are coming in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We are really sorry you did not enjoy your stay. Epernay is a quiet town, we never had a safety or security issue. But as some guest as you do, were very surprise about the lift free access, we will put a control access in our lift at the end of the year. We hope to welcome you back to our hotel very soon! Sincerely, Christine Chopin Directrice

S. Couples - 25/06/2018 AccorHotels certified review
« It was what we expected, clean, good breakfast, no luxury but fit to the circomstances »

We were satisfied with the service and the accomodation. A smile at the reception wouldn't have done any harm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Chopin Directrice

Anonymous Business - 14/06/2018 AccorHotels certified review
« Confortable »

Personnel tres aimable

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Épernay Centre-Ville. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Christine Chopin Directrice

Sarah Couples - 06/06/2018 AccorHotels certified review
« We enjoyed our stay »

We enjoyed our stay. Comfortable bed and good shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH M., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Chopin Directrice

Linda Couples - 03/06/2018 AccorHotels certified review
« Ibis was an excellent place to stay in Epernay »

However having disabled room next to lift but not being disabled meant that the shower soaking the toilet floor was unavoidable and at night you could hear people exiting the lift.

Hazel Couples - 17/05/2018 AccorHotels certified review
« Excellent - we love staying here! »

The staff are always so helpful, the rooms were always good but are now even better since the refurb - can’t fault a thing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs and Mr Hazel, It is always a pleasure to welcome you ! Thank you so much for your comment. Best regards Christine Chopin Directrice

Glenn R. Couples - 13/05/2018 AccorHotels certified review
« Long weekend break »

Adequate facilities and comfort, convenient location in town centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Chopin Directrice

Anonymous Couples - 06/05/2018 AccorHotels certified review
« Very poor check in experience »

We had a very poor check in experience that affected our whole visit, The receptionist was rude to us and unhelpful so that we were unable to enter our room until 30 minutes after check in. Part of that time was spent sitting on the floor outside the bedroom waiting for a response. This was after driving all day. We had no apology and there were insufficient staff in the hotel to help us access our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAMELA H., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Chopin Directrice

Michael J. Couples - 30/04/2018 AccorHotels certified review
« Satisfactory experience »

Great location with comfortable rooms and good service. Breakfast was average, but fine. Wifi worked well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL J., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Chopin Directrice

Steve H. Families - 24/04/2018 AccorHotels certified review
« Very comfortable but obscene on-street parking fees cut-short our stay »

The IBIS sign near the highway needs to be 6.0m high, so it can be seen. The low sign is obscured by a bus station and parked vehicles - i drove round the ring-road 3 times, gave up trying to find it and had to park and walk to find the hotel, which is completely hidden from the highway. The hotel room was clean and freshly painted with a new carpet - Great. The staff were very helpful. However, the on-street parking charges in Epernay= which is not a very pretty town - are obscenely high in and near the centre/hotel - E25-40 per day !!...so after 1 night we left and went to stay in Reims, where parking charges, even in the centre, are reasonably priced, especially for such a fabulous cathedral city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN H., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Chopin Directrice

Anonymous Friends - 24/04/2018 AccorHotels certified review
« Clean rooms and perfect support »

Everything went smoothly. Rooms were clean and practical. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERT G., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Chopin Directrice

Becky B. Families - 10/04/2018 AccorHotels certified review
« Great stay in middle of uprade »

Lovely rooms great stay although we were in the middle of an upgrade so not seeing the hotel at its best but there was no disruption

Gary W. Business - 03/04/2018 AccorHotels certified review
« The IBIS Epernay is a warm home away from home while I am in Champagne on business. »

As usual, everything about my stay was excellent- the staff is warm and welcoming, the new rooms were fantastic, and the internet connection is always reliable.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Gary, We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. See you soon Sincerely, Christine & Amélie

L. C. Couples - 29/03/2018 AccorHotels certified review

Beds were too small. Freedrink for 1 person only while we were 2.

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