Hotel - Novotel Madrid Puente de La Paz
Novotel Hotel Novotel Hotel

Novotel Madrid Puente de La Paz Hotel

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4.0/5 1,848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Outdoor unheated pool
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Grass tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 240 rooms
  • 174 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 232 family rooms
  • 16 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,776 reviews

Our guest reviews for Novotel Madrid Puente de La Paz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,848 reviews
AccorHotels certified review
F. Business - 12/02/2018
« good trip »

No particular issues excepted one at the restaurant but quickly resolved, so nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Andrew H. Business - 09/02/2018
« Get what you pay for »

The room was very clean and tidy, and the design was very modern. The bed was a bit harder than I would prefer but that is just personal preference and no fault of Novotel. Room was spacious and the bathroom facilities very good. Would use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hope, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Monica S. Families - 08/02/2018
« Very Satisfied! »

The hotel was nice breakfast was very good Room was satisfactory Bar staff was friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Darlene Couples - 08/02/2018
« Disapointing »

The desk staff were polite and professional. The facility was not well maintained. The carpet in the room was stained and damaged. The television did not work. The housekeeping was poor. While there were many items offered for breakfast, the quality of the food was not up to the standard I expected based on the description of the facility. Additionally, the location of the facility was further out than we had expected. Public transportation was easy to get to and easy to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Sarah D. Business - 08/02/2018
« Convenience & Comfort »

I was staying in Madrid to visit the Iberia offices, the location of this hotel was so convenient and there was a shuttle service which was so convenient. The room was comfortable and the food served in both the bar and the breakfast buffet was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E. , We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. Iberia Company is a priority client for us . It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Naomi Friends - 08/02/2018
« Pleasant and comfortable. »

I had a great time. I don't speak Spanish, but they did speak English, which was helpful. The people at the desk gave us great tips on how to get around and what we should see.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C. , We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Mohan K. Business - 05/02/2018
« Comfortable stay, helpful staff »

The staff was very friendly and helpful. Stay was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P. , We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
R A. I. H. Couples - 03/02/2018
« Mr R H. »

Our 2 night stay was perfect. Great location. Restaurant first class. Staff friendly and helpful. Great value. Will return soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Naoual Business - 03/02/2018
« Nice stay and great breakfast »

Nice people, room clean and practical, breakfast super complete

Our hotel has responded to the review
Our hotel has responded to the review

Madame E., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Madrid Puente de La Paz. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, en l’expression de nos sentiments les meilleurs Itziar Payá Departamento de Calidad

AccorHotels certified review
Rhodri D. Business - 02/02/2018
« a good place to stay »

great wifi connections & room sizes. Breakfast choices were nice also very varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso

AccorHotels certified review
Sarah Families - 01/02/2018
« Very Nice Hotel »

The hotel was very clean and nice. The rooms were spacious and the staff was very helpful. Breakfast was great! A only thing that would have made the experience better is if there was a gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take note of your suggerence about to have a gym. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Barbara Couples - 30/01/2018
« Horrible Beds... »

The hotel guest was amazing, the breakfast was super yummy. Our hotel bed was terrible, every night we had to move the mattress to the floor because the bed frame/base was so hard it was impossible to sleep. In addition, the bed frame/mattress had a dent in the middle of it, so one of us was rolling off the bed. In addition, coming from the US, a disclaimer would be helpful regarding the AC not functioning in the winter months. We did not know and it was extremely hot, as the hotel reception informed us that there is no AC options in the winter. With the window open the temperature was better but then there was the noise issue. The breakfast was wonderful, and the hotel guest was all smiles. Just the lack of sleep was difficult and it wasn't fun moving the mattress back and forth in order to try to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Expósito, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience with the bed did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are checking the mattress and the bed frame/base in the room 517. It is a pleasure to hear so nice comments about our staff and our breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Anonymous Couples - 29/01/2018
« It is a very nice hotel out of the city center with great service. »

We really enjoyed your hotel. The room was spacious and comfortable and the bath was one of the better ones we've experienced in a hotel. Breakfast was very good, as was the friendly service and common areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C. We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Rehab O. Families - 28/01/2018
« Gorgeous »

Nice hotel with a good location and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Adam Business - 26/01/2018

overall satisfied, room service is really good. One think what put a shadow on this stay is not working air condition. It causes the in the room was very hot and it was a huge problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your experience with the air conditioned in the room 608 did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Kieran Families - 23/01/2018
« Ticked every box! »

We really enjoyed our stay, we arrived friday for a 3 night stay. The staff were all very plesant and always there to answer our queries or help out in any way. Hotel was everything we were looking for, nice clean room, great shower facilities and the breakfast buffet was excellent! While the location of the hotel wasnt in the centre of madrid, it was perfect for what we wanted, it was a short bus trip from the bernabeu stadium and the airport was a 15min taxi drive which cost about €20. Madrid city centre was also easily accessed by bus about 20min trip. I have to thank the staff again at the hotel who were happy to help out when i asked about what bus number we needed for various trips. If i ever return to madrid i will have no problem staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. , We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Damir B. Business - 22/01/2018
« Very pleasent week in the hotel Novotel in Madrid »

It was very pleasent one week staying in your Hotel in Madrid. The servants was very focused to be at guests service. I was surprised with the food quality in the restaurant which represented the best of spanish cuisine culture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is highly appreciated to hear so nice comments about our food. Thanks very much¡¡¡ Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Carmen N. Families - 21/01/2018

The concierge was amazing, friendly, helpful. However the toilet seat in the room was loose and not well attached. Also the light fixture in the bathroom was hanging. I’m also pretty positive the bed had bedbugs. So my daughter and I avoided sleeping in the suite and stayed in my sone hotel room on his bed and he slept on the sofa bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., It is highly appreciated to hear so nice comments about our Concierge. I am sorry that your experience in the room did not meet your expectations; please allow me to express my sincerest apologies. I check personally with the Main Chambermaid the rooms 524 and 522 following the procedure, the beds have not bedbugs and it is totally clean and hygienic. We strain in providing a quality service to each of our clients, so your comments are very important to continuously improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Anonymous Couples - 21/01/2018
« Great value »

Every thing was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.; We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Anonymous Business - 17/01/2018
« OK for a night »

Cold room and bed could be better too. Otherwise everything OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. I am sorry that your experience in the room did not meet your expectations; please allow me to express my sincerest apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Departamento de Calidad

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