Hotel - Novotel Madrid Puente de La Paz
Novotel Hotel Novotel Hotel

Novotel Madrid Puente de La Paz Hotel

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4.0/5 1,826 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Outdoor unheated pool
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Grass tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 240 rooms
  • 174 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 232 family rooms
  • 16 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,668 reviews

Our guest reviews for Novotel Madrid Puente de La Paz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,826 reviews
AccorHotels certified review
Drea Friends - 09/01/2018
« Great »

It was really nice, except there were no washcloths. There were only towels and hand towels, but no washcloths

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Enrique Families - 29/12/2017
« BRUTALMENTE EXPECTACULAR »

EXQUISITA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. P., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Madrid V. Couples - 28/12/2017
« perfectly satisfying functional without being over the top. »

Stayed for six nights at the Novotel Puenta de La Paz in December. Communicated with the hotel beforehand to ask about a local facility and the messages back did try to be as helpful as possible for a niche/specific thing and was greatly appreciated. Arrival at the hotel was at 11am and the room was ready for us immediately. Hotel staff seemed to keep themselves to themselves unless we asked for any guidance, at which point they would go out of their way to help, but wouldn't say hello/good morning upon entering or exiting the hotel. Room was a good size, cleaned daily to the same level, bed was very comfortable. Breakfast was the same buffet selection each day, but with enough choice between cold/hot, some of the hot dishes were slightly cold (bacon, aubergine/zucchini, eggs sometimes). Bar area was a nice size with plenty of different areas, and staff were very accommodating for us with food and drink orders. Decent sized menu for food also, with traditional Spanish dishes mixed with more international tastes, would suit most travelers. Overall a pleasant stay that I would say was standard without going higher. Would be perfect hotel for business trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CALLUM MARTIN JOHN CONVERY, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and Happy New Year. Graciela Alonso Departamento de Calidad

AccorHotels certified review
Sonia G. Families - 28/12/2017
« good - but not a good as Novotel normal »

Have stayed in Novotels much better Pros Breakfast Cons Room size was disappointing TV controller didn't work Not enough pillows for family, sofa not setup with pillows no spares in room so had to go to reception. Not enough towels, none spare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G. RODRIGUEZ, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and Happy Christmas and New year. Graciela Alonso Departamento de Calidad

AccorHotels certified review
Nidhi Business - 28/12/2017
« Very Good »

Stay was good. Would suggest better Restaurant options with Spanish specialities

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIDHI BHALLA KALAWADE, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and Happy New Year Graciela Alonso Departamento de Calidad

AccorHotels certified review
Anonymous Friends - 27/12/2017

The room was over heated. We had to get staff up to open the windows. The carpet in the room was filthy and the safe malfunctioned. The hotel had some sort of room freshener in the vent system which caused sneezing and coughing and was very unpleasant. ON THE UPSIDE, the staff were outstanding, particularly the female hostess in the breakfast room. She was so positive and upbeat, you couldn’t help but to start your day in a positive mood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOUIS RUBEN R., Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept 4000 points we charge in your loyalty card Le Club to use in your following stay with us or in any hotel of Accor. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely and Happy New year. Graciela Alonso Departamento de calidad

AccorHotels certified review
Anonymous Families - 26/12/2017
« stisfactoria »

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Izquierdo, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Llerko Business - 26/12/2017
« Happy »

I go often to this hotel, very friendly employees!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Llerko, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Donatr Families - 25/12/2017
« Outdated accomodation, bit overpriced »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elvira FERNANDEZ FO Manager

AccorHotels certified review
M Families - 20/12/2017
« Very good »

Over all it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTHA We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elvira FERNANDEZ FO Manager

AccorHotels certified review
Craig Families - 20/12/2017

Basic clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Olphant, It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Departamento de Calidad

AccorHotels certified review
Anonymous Families - 18/12/2017
« Excelente »

Estupenda, repetiremos seguro.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Murillo, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Anonymous Friends - 17/12/2017
« Good Hotel for a weekend trip »

Staff was very nice and the rooms were clean. Location is nice. Short walk to metro. Food options are close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gerhard, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso Departamento de calidad.

AccorHotels certified review
Fernando A. Couples - 17/12/2017
« Madrid Hotel »

-The checking and check out was easy and fast, everyone was really nice and professional and breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Baena, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen a. Departamento de Calidad

AccorHotels certified review
Giorgio P. Business - 16/12/2017
« Great stay, as usual! »

I am a regular customer. Everything was fine: staff friendly, easy check-in, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giorgio, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso Departamento de Calidad.

AccorHotels certified review
Maria Families - 13/12/2017
« Great experience »

Great staff, service minded and friendly. Large room, very clean and lean. Excellent breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso

AccorHotels certified review
Ana M. Couples - 13/12/2017
« Muy contenta »

Muy agradable, en general un 10

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Pérez, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Carmen Alonso

AccorHotels certified review
M. M. Families - 13/12/2017
« Stay could have been better »

The hotel was nice but located on the outskirt of centy centre. Had to pay for drinking water, no room in fridge for water bought from store, no microwave to reheat food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Socorro, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Alonso

AccorHotels certified review
Manel H. Families - 11/12/2017
« SATISFACTORIA »

EXCELENTE

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Hernández, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Carmen Alonso Departamento de calidad

AccorHotels certified review
Carlota V. Families - 11/12/2017
« Nice extra small little things »

Friendly employees from Victoria at the welcome desk to the breakfast team. My kids adored the Sega machine with game playing to interact with other kids. Breakfast was nice and had a sweet presentation. Location was acceptable and the room in line with expectations, although the carpet doen't look very clean...

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