Hotel - Novotel Madrid Puente de La Paz
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Novotel Hotel

Novotel Madrid Puente de La Paz Hotel

Albacete 1  Esquina avenida de badajoz 
28027  MADRID
SPAIN

1,697 reviews
TripAdvisor Rating Based on 1,697 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Outdoor unheated pool
  • Tanning salon  (Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Grass tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 240 rooms
  • 174 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 232 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,629 reviews

Our guest reviews for Novotel Madrid Puente de La Paz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,697 reviews
AccorHotels certified review
Stevie Families - 24/07/2017
« stevie »

Comfortable hotel, room a bit tight for a family of 4 though. Disappointed that the poolside terrace closed around 24:00 and the bar soon after this - on holiday we like to enjoy the late nights in such weather. Also, the 'tapas' served with drinks were fairly inedible, cheap 'nut type things'. Best not bother at all I think. Staff were great, very helpful and informative.

AccorHotels certified review
Jesper Families - 23/07/2017
« Pleasant and welcoming  »

All of the staff members we encountered were very smiling, welcoming and helpful. That was a very big part of a lovely stay.

AccorHotels certified review
Michael G. Business - 22/07/2017
« Unremarkable »

I had to remind staff at checkin of my gold status despite checking in ahead online. Room was ordinary and showing signs of wear.

AccorHotels certified review
Sally Families - 20/07/2017
« Mrs  »

Very enjoyable , room very comfortable & functional . But food expensive .

AccorHotels certified review
Ish C. Business - 16/07/2017
« Custome Service inconsistant »

Hello Since you have requested feedback. The level of customer service from each of your representatives is inconsistent. Your best representaive has been Joaquin who has been outstanding - and engages in conversation and ensures that I am well and handles any requests immediately. However when engaging with your other representatives including the general manager - Joes Maria took several request to get the job done or even have a simple acknowledgement to a communication.

AccorHotels certified review
Not A. Families - 15/07/2017
« Normal »

To me it is not a 4 star hotel. The shower was leaking. We were 3 in a room with towels for 2. There were only 1 or 2 people at the front desk and hundreds waiting. Excessive price per room when the rooms were not that great. 100 euros is too much for this type of hotel. The personnel were kind though.

AccorHotels certified review
Beth Business - 14/07/2017
« Booking to check-in and check-out experience very good »

The room and cleanliness was at a good standard. Though I would suggest to look into more frequent cleaning at the bathrooms on the ground floor. The one opposite the bar was really dirty around 8pm on the 12/July.

AccorHotels certified review
Anonymous Families - 14/07/2017

Canape lit inconfortable

AccorHotels certified review
Anonymous Business - 12/07/2017
« Comfortable and fit for my needs  »

Fast check in & out online service was great. We decided to have our evening meal in house the evening of our stay - the staff were friendly but we could see that there were only 3 and they had to serve people meals, take orders, clear tables and serve the bar - seriously under staffed. We waited 30 mins for someone to bring us a menu and another 40 mins for our order to be taken. Susana was very apologetic for the delay which I could understand was not here fault but this needs to be addressed as this is the last thing you need when you have just landed in Madrid.

AccorHotels certified review
Luichi S. Families - 12/07/2017
« top notch  »

extremely clean and comfortable, i been to alot of hotels which you can tell dont get cleaned much, some you feel like something is biting you when you use their sheets/quilt, with novotel i had a great experience and was able to rest, their bed is very comfortable and the overall room is very clean.

AccorHotels certified review
Mohan K. Business - 12/07/2017
« Good »

The stay was good. Checkin took a bit of time as there was only one person at the desk and there was long queue. The WiFi in the room was also extremely slow in the evenings, which is something that could be made better.

AccorHotels certified review
Katie Friends - 10/07/2017
« Miss »

It was good however we encountered a few issues which would prevent me from returning or even using a Novotel again.

AccorHotels certified review
Tony Families - 06/07/2017
« Very satisfied  »

Our special thanks to Sarah at the front desk. Sorry I don't remember her full name. She helped us with understanding the city and made it perfect for us. Thanks to everyone one there!!!

AccorHotels certified review
Anand Business - 05/07/2017
« Comfortable stay and great food but the WiFi sucks! »

Room was nice and clean with good amenities - but catering to a largely business audience you should really do something about the wiFi. I was unable to take calls from my room as the wiFi connection kept dropping. Also, an iron/ironing board is essential while attending conferences and business for travelers. I loved the nice bed and especially the bath!

AccorHotels certified review
Ann Friends - 01/07/2017
« good hotel »

hotel is comfortable clean. there is no coffee in the room, breakfast does not start until 7 am, 6 am would be better

AccorHotels certified review
Peter Business - 30/06/2017
« Nothing special »

The stay was ok the staff was friendly and efficient, but the room looked tired, breakfast was basic.

AccorHotels certified review
Giles L. Business - 29/06/2017
« Easy and comfortable stay »

We were holding a business meeting nearby so 20+ of us stayed at the hotel. It was clean and comfortable. Rooms nice and spacious and the staff very friendly. Breakfast was ok but not great.

AccorHotels certified review
Tony Couples - 27/06/2017
« Ok except for the lift not working »

We were on the 3rd floor and due to one of the lifts being out of action plus the number of coach parties, there was congestion for the lift especially on a morning when guests are checking out and/or going for breakfast

AccorHotels certified review
Rich Business - 26/06/2017

Prima

AccorHotels certified review
Angel C. Families - 26/06/2017
« Great location »

Hotel rooms and carpetry need already some refurbishment, but the bar-restaurant is excellent, specially the breakfast and the dinner burgers. Grat parking garage, with ample spaces and 3 levels.

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