Hotel - Novotel Madrid Puente de La Paz ( opening June 2019)
Novotel Hotel Novotel Hotel

Novotel Madrid Puente de La Paz ( opening June 2019) Hotel

4.0/5 2,045 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 20  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Grass tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

The hotel will remain closed for renovation from December 10th 2018 to May 27th 2019. We will be waiting for you!

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 156 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 126 family rooms
  • 16 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,372 reviews

Our guest reviews for Novotel Madrid Puente de La Paz ( opening June 2019)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,045 reviews
Esperanza Families - 11/12/2018 AccorHotels certified review
« Genial »

Genial

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Esperanza: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Daniël Business - 11/12/2018 AccorHotels certified review
« Good Business Hotel »

The hotel is a good but simple 4 star hotel. Service is kind and efficient but could be expanded. Little to no personal interaction on check in and out. I wasn't even asked if I would like to leave my credit card details so I could charge things to the room. So this wasn't possible. Furthermore, the bar and restaurant are uninspired, the food is good, but the atmosphere is lacking. Service was good. I would only recommend going to this hotel, when on business and no real service is necessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Sap F. Business - 06/12/2018 AccorHotels certified review
« Good but could have been better »

Staff is great, breakfast is very good and room comfortable and clean but... right in front of the elevator, it was TOO NOISY !!! Almost didn't sleep, this is a really bad idea to have rooms so close to the elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Ewa Business - 03/12/2018 AccorHotels certified review
« Perfect hotel for a short stay »

The hotel was close to my business location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ewa Katarzyna W., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, inma Quality Department

Fernando Business - 03/12/2018 AccorHotels certified review
« Very good location »

Everything was quite good, especially location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando Pablo C., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality department

Mike Business - 01/12/2018 AccorHotels certified review
« Restful and enjoyable »

Very quit room, excellent breakfast and welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael Richard P., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality Department

Anonymous Business - 28/11/2018 AccorHotels certified review
« very good »

it was very good the meal from Room Service was very good The shuttle bus from the hotel to BNPP was greatly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Antonio L. M. Couples - 27/11/2018 AccorHotels certified review
« Muy agradable »

Muy satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Antonio: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Nasir A. Friends - 26/11/2018 AccorHotels certified review
« Good »

Always a pleasure to stay at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A.: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro

Mehdi Families - 22/11/2018 AccorHotels certified review
« Wonderful stay and very kind staff »

Warm welcome from reception team, they make you feel like home. Always greetings/smiling... We've got the new model room which was well designed and equipped with many facilities/furniture you may think about. The staff in the resto was also very kind (Alberto, Anabella,...) The kids were happy to find a play corner, the house keeping did very well. The location is great near 53 bus stop which go to the city center (Puerta del Sol) and also 3min walk from wonderful mosque/Islamic cultural center having a Halal restaurant (Al-Zahraa) inside it serving delicious Mediterranean meals. I'd definitely recommend this hotel and wish them best of luck

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mehdi We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Solo travel - 20/11/2018 TripAdvisor review
« Great pool. »

Nice clean hotel. Friendly and helpful staff. Nice room, but not being from the country I had a lot of trouble trying to operate the shower over bath. Lovely pool and bar area etc. My only downside its a bit far from central city which requires some walking and a couple of trains to get there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Graciela Alonso Departamento de Calidad

Tomas Business - 19/11/2018 AccorHotels certified review
« Good »

Good location, near to bus station. Good quality, I received also a room upgrade. Minus: no possibility to open the window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomascz: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Shmuel W. Couples - 18/11/2018 AccorHotels certified review
« Very good »

Very good breakfast friendly staff. we got latte checkout with no problems. Thanks Sam and Lee W..

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMUEL, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Anonymous Families - 12/11/2018 AccorHotels certified review
« Satisfactoria »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Humberto, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Joaquín Baños Dpto Recepción

Antigona T. Business - 12/11/2018 AccorHotels certified review
« wonderful hotel and excellent service »

I enjoyed my stay at the Novotel. The hotel was great and very good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antigona: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Jayce N. Couples - 11/11/2018 AccorHotels certified review
« New Room experience poor »

I was promised a superior room with a sofa but instead got a new designed tiny little room. The folowing issues were experienced: Bathroom had no soap dish. Bathroom sink tap moved if I tried open. Water from shower spilled on floor outside shower. Towels were thin and not absorbent. No extractor fan in bathroom Carpet it in bedroom was a hazard since it slid TV channels was fuzzy No airconditioning When window was opened noisy street sounds could not sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Jayce, Thank you for taking the time to share your feedback. While I wish you had a better experience in our new pilot room 504 , it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are going to renovate the Hotel in December and we are very pleased to show you our new Novotel concept. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Itziar Payá Departamento de Calidad

Chirac Families - 10/11/2018 AccorHotels certified review
« Moquette sale »

Moquette sale

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Lenafa: Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Madrid Puente de La Paz. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Alejandro Del Río

John I. Business - 09/11/2018 AccorHotels certified review
« Good but not inspiring »

Checkin great...room refurb very good...wifi slow.....breakfast good selection....evening restaurant menu poor.....the quality of food not consistent and only a 6/10.....staff in restaurant though great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. i., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alejandro Del Río

Sandrino Families - 04/11/2018 AccorHotels certified review
« Super! »

Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANDRINO M., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentina

Zdenek Families - 02/11/2018 AccorHotels certified review
« Recommended »

For the first night we got a room nearby the elevator, which was very noisy. The reception solved it swiftly next morning and we got another quiet room. The hotel is otherwise recommended. Good Novotel standard, but the rooms nearby the elevator are not recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are so sorry for the inconvenience of the elevator. Sincerely, Valentina

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