Novotel Madrid City Las Ventas (opening Sept. 2019) Hotel 4 stars

TripAdvisor rating 4.0/5 2,049 reviews
Novotel Madrid City Las Ventas (opening Sept. 2019)
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Hotel extras

  • Fully refurbished. Opening August 2019. Formerly Novotel Puente de la Paz

  • Fitness center

  • 7 min walk from Metro (Line 7-Parque de las Avenidas)

  • Bus 53 direct to Puerta del Sol at the door of the hotel

  • Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Tanning salon (Nearby)
  • Golf course 18 holes (Nearby)
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available
Information message

The hotel will remain closed for renovation until September 2019. Swimming pool not available summer 2019

Hotel location

Novotel Madrid City Las Ventas (opening Sept. 2019)

Albacete 1
Esquina avenida de badajoz
28027
madrid
spain

Tel: +34917247600

Fax: (+34)91/7247610

Contact email

Check-in from 14h00

Check out up to 12h00

  • CUZCO / BARRIO BLANCO :   11 TORRELAGUNA

  • P. DE MORET / PAERQUE AVENIDAS :   74 BRUSELAS

  • SAN JUAN BAUTISTA/ SOL :   53 AVDA.BADAJOZ

  • PARQUE DE LAS AVENIDAS :   7 PARQUE. AVENIDAS

  • By plane

    MADRID ADOLFO SUAREZ AEROPUERTO At 5km / 3 miles

  • By train

    ATOCHA At 9km / 5.63 miles

  • By train

    CHAMARTIN At 4km / 2.49 miles

GPS :40.441433, -3.657524

Our accommodations

The new Novotel rooms, spacious and modern, have free Wi-Fi, minibar, safe, kettle, hairdryer, eco-toiletries and some of them Nespresso machine, bathrobe and slippers.

SUPERIOR DOUBLE ROOM

  • Max. number of persons: 2
  • Area: From 25

Superior room, queen size bed with convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room

FAMILY STANDARD ROOM

  • Max. number of persons: 4
  • Area: From 25

STANDARD ROOM WITH 2 SINGLE BEDS

  • Max. number of persons: 2
  • Area: From 25

Executive Room with a queen-size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

SUITE

  • Max. number of persons: 2
  • Area: From 35

FAMILY SUITE

  • Max. number of persons: 4
  • Area: From 35

Our restaurants and bars

CLARAVIA

Type of cuisine: Mediterranean

A different and surprising concept around charcoal, open kitchen, dynamic and cozy atmosphere. A great space to discover, a pleasure for the senses. A surprising, "unusual" restaurant.

Lunch

08:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARAVIA BAR

Photo non contractuelle / Strictly non binding

Enjoy a relaxing and cozy atmosphere at our bar; modern and dynamic, it transforms by day and by night so that you can enjoy our cocktails any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Madrid City Las Ventas (opening Sept. 2019)

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,372 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,049 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Genial

Customer review rating 4.3/5

Esperanza Families - 11/12/2018 AccorHotels review

Genial

Estimada Esperanza: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Good Business Hotel

Customer review rating 4.3/5

Daniël Business - 11/12/2018 AccorHotels review

The hotel is a good but simple 4 star hotel. Service is kind and efficient but could be expanded. Little to no personal interaction on check in and out. I wasn't even asked if I would like to leave my credit card details so I could charge things to the room. So this wasn't possible. Furthermore, the bar and restaurant are uninspired, the food is good, but the atmosphere is lacking. Service was good. I would only recommend going to this hotel, when on business and no real service is necessary.

Dear Daniel: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Good but could have been better

Customer review rating 4.3/5

Sap F. Business - 06/12/2018 AccorHotels review

Staff is great, breakfast is very good and room comfortable and clean but... right in front of the elevator, it was TOO NOISY !!! Almost didn't sleep, this is a really bad idea to have rooms so close to the elevator.

Dear Christine: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Perfect hotel for a short stay

Customer review rating 4.3/5

Ewa Business - 03/12/2018 AccorHotels review

The hotel was close to my business location.

Dear Ms Ewa Katarzyna W., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, inma Quality Department

Very good location

Customer review rating 4.3/5

Fernando Business - 03/12/2018 AccorHotels review

Everything was quite good, especially location

Dear Fernando Pablo C., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality department

Restful and enjoyable

Customer review rating 4.3/5

Mike Business - 01/12/2018 AccorHotels review

Very quit room, excellent breakfast and welcoming staff

Dear Mr. Michael Richard P., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality Department

very good

Customer review rating 4.3/5

Anonymous Business - 28/11/2018 AccorHotels review

it was very good the meal from Room Service was very good The shuttle bus from the hotel to BNPP was greatly appreciated

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Muy agradable

Customer review rating 4.3/5

Antonio L. M. Couples - 27/11/2018 AccorHotels review

Muy satisfactoria

Estimado Antonio: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Good

Customer review rating 4.3/5

Nasir A. Friends - 26/11/2018 AccorHotels review

Always a pleasure to stay at Novotel

Dear Mr A.: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro

Wonderful stay and very kind staff

Customer review rating 4.3/5

Mehdi Families - 22/11/2018 AccorHotels review

Warm welcome from reception team, they make you feel like home. Always greetings/smiling... We've got the new model room which was well designed and equipped with many facilities/furniture you may think about. The staff in the resto was also very kind (Alberto, Anabella,...) The kids were happy to find a play corner, the house keeping did very well. The location is great near 53 bus stop which go to the city center (Puerta del Sol) and also 3min walk from wonderful mosque/Islamic cultural center having a Halal restaurant (Al-Zahraa) inside it serving delicious Mediterranean meals. I'd definitely recommend this hotel and wish them best of luck

Dear Mehdi We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Great pool.

TripAdvisor rating 4.0/5

MargaretP1696 Solo travel - 20/11/2018 TripAdvisor review

Nice clean hotel. Friendly and helpful staff. Nice room, but not being from the country I had a lot of trouble trying to operate the shower over bath. Lovely pool and bar area etc. My only downside its a bit far from central city which requires some walking and a couple of trains to get there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Graciela Alonso Departamento de Calidad

Good

Customer review rating 4.3/5

Tomas Business - 19/11/2018 AccorHotels review

Good location, near to bus station. Good quality, I received also a room upgrade. Minus: no possibility to open the window

Dear Tomascz: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Very good

Customer review rating 4.3/5

Shmuel W. Couples - 18/11/2018 AccorHotels review

Very good breakfast friendly staff. we got latte checkout with no problems. Thanks Sam and Lee W..

Dear SAMUEL, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Satisfactoria

Customer review rating 4.3/5

Anonymous Families - 12/11/2018 AccorHotels review

Agradable

Estimado Humberto, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Joaquín Baños Dpto Recepción

wonderful hotel and excellent service

Customer review rating 4.3/5

Antigona T. Business - 12/11/2018 AccorHotels review

I enjoyed my stay at the Novotel. The hotel was great and very good food

Dear Antigona: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

New Room experience poor

Customer review rating 4.3/5

Jayce N. Couples - 11/11/2018 AccorHotels review

I was promised a superior room with a sofa but instead got a new designed tiny little room. The folowing issues were experienced: Bathroom had no soap dish. Bathroom sink tap moved if I tried open. Water from shower spilled on floor outside shower. Towels were thin and not absorbent. No extractor fan in bathroom Carpet it in bedroom was a hazard since it slid TV channels was fuzzy No airconditioning When window was opened noisy street sounds could not sleep

Dear Miss Jayce, Thank you for taking the time to share your feedback. While I wish you had a better experience in our new pilot room 504 , it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are going to renovate the Hotel in December and we are very pleased to show you our new Novotel concept. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Itziar Payá Departamento de Calidad

Moquette sale

Customer review rating 4.3/5

Chirac Families - 10/11/2018 AccorHotels review

Moquette sale

Monsieur Lenafa: Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Madrid Puente de La Paz. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Alejandro Del Río

Good but not inspiring

Customer review rating 4.3/5

John I. Business - 09/11/2018 AccorHotels review

Checkin great...room refurb very good...wifi slow.....breakfast good selection....evening restaurant menu poor.....the quality of food not consistent and only a 6/10.....staff in restaurant though great

Dear Mr. i., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alejandro Del Río

Super!

Customer review rating 4.3/5

Sandrino Families - 04/11/2018 AccorHotels review

Perfect!

Dear SANDRINO M., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentina

Recommended

Customer review rating 4.3/5

Zdenek Families - 02/11/2018 AccorHotels review

For the first night we got a room nearby the elevator, which was very noisy. The reception solved it swiftly next morning and we got another quiet room. The hotel is otherwise recommended. Good Novotel standard, but the rooms nearby the elevator are not recommended.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are so sorry for the inconvenience of the elevator. Sincerely, Valentina
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