Hotel - Novotel Toronto Mississauga Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Mississauga Centre Hotel

3.5/5 731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Beach and water sports  (Nearby)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities
    • Outdoor sports
    • Archery
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court
    • Table tennis
    • Volley ball facilities
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00
  • Snack & beverage machine

Business services

  • 12 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Currently under renovation. We are making every effort to ensure you have a comfortable stay. Walking distance from Square One Shopping Centre and close to major highways makes Novotel your preferred choice in Mississauga. Thank you for your patience!

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 325 rooms
  • 100% non-smoking hotel
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Cordless telephone
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • Printer
    • High speed transmission line
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 1,418 reviews

Our guest reviews for Novotel Toronto Mississauga Centre

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 731 reviews
Anonymous Business - 15/10/2018 AccorHotels certified review

The rooms under construction should not be available to guests. The company I traveled with received several rooms covered in dry wall dust. The fire sprinklers were still bagged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire G., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize for the inconvenience caused to you and your colleagues due to renovations. I am sorry to hear the room issued to you was not fully renovated and had dust. Please rest assured I will speak with my housekeeping team and get the issue addressed right away. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Rupesh Monga Assistant Front Office Manager

Marla K. Business - 12/10/2018 AccorHotels certified review
« Great stay as always »

I had a great stay at the Novotel. This is my second time there and both times it has been very nice. I do wish that there was a ledge or stool or something in the shower for a girl to use to shave her legs (to be blunt). The hair dryer was a bit awkward as well, it was one that should be attached to the wall, but wasn't, so it just banged around when I used it. Some tea options would also be nice with the coffee machine in the room. The bed was wonderful and the pillows were very comfy. The snack options downstairs were way too pricey. Overall I would definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marla K., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Lynne Couples - 11/10/2018 AccorHotels certified review
« Great stay »

We stayed only one night, and the experience was great. Staff is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne R., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Matt D. Couples - 10/10/2018 AccorHotels certified review
« The stay was good, until we checked out »

I was happy with my stay at your hotel except we were quoted a price of $129 plus tax and I ended up paying $164.60 after taxes. I will not be staying at your hotel again seeing as I paid more than I was suppose to. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew D., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive feedback from our guests after they checkout. I did recheck the bill and it was charged for $164.60. The rate was $129 + tax(17.52%Tax) and $13 for parking. I hope the explanation will be helpful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Catherine G. Couples - 09/10/2018 AccorHotels certified review
« Satisfactory »

The room was lovely but pricey, especially adding daily parking to leave our vehicle another 3 days. When we went to leave, a message came up at the parking kiosk that we owed for the extra days of parking. It was aggravating and time consuming to get it resolved and on our way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katerine & David G., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I apologize for the experience with the parking machine and it took time in getting the issue resolved. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Please email us at ru… Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Rupesh Monga Assistant Front Office Manager

Walkerlad Couples - 05/10/2018 AccorHotels certified review
« Good Service, Clean and Modern Room »

Very brief stay after missing a connection at Toronto Airport. Quick service, clean room, modern facility, knowledgeable staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie H., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Stacey, E. Friends - 02/10/2018 AccorHotels certified review
« Just What We Needed! »

Perfect location for the event we were attending, overall the room was amazing! Beds, pillows and shower were exceptional. Will be returning if I need to use this hotel again. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey M., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to know that you loved our newly renovated rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Luc L. Business - 02/10/2018 AccorHotels certified review
« Check-in the room was disappointing »

Once checked-in I got to my room to take a shower because I had an important meeting to go to. Thus, I was in a rush. When I started the shower the faucet disconnected and fell in the tub. I did not need this unnecessary delay to wait to get the faucet fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luc L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I apologize about the shower and TV remote not working properly in your room. I totally understand your frustration when you have a day planned with meeting, it could be stressful. Please rest assured I will share your feedback with our housekeeping team and prevent this occurrence in future. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Rupesh Monga Assistant Front Office Manager

Nh W. Couples - 29/09/2018 AccorHotels certified review
« Decent stay during a busy time. »

We didn’t have a reservation and we were originally told by the front desk reservation person they were sold out. After asking if she knew of any other hotels in area a room that didn’t have wallpaper became available at a slightly discounted rate ... when we said that was way above our price range. We again asked if she could recommend anything else in area (we were traveling through - heading home to the US). Suddenly another room became available in the older section of the hotel at more discounted rate. Was interesting two rooms became available when they were supposedly sold out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gale B., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. I apologize for your experience with our staff on arrival. Please rest assured I will investigate the matter and coach my team as required. We are here to welcome you and make your stay comfortable and not complicated. We do have our old rooms for sale at a discounted price. We are trying our best to finish the renovations as soon as possible. Thank you again for sharing your experience and giving us a positive and constructive feedback, and we hope your next visit will be more pleasant than the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Kaylene Families - 28/09/2018 AccorHotels certified review
« Disappointing »

We stayed at this hotel as it was the hotel our cousins picked to block off for their wedding. When I arrived the amount they tried to charge me wasn’t the price I booked at ($20 plus tax more), they told me the reason why I was being charged more was because I booked after the cut off date which is incorrect as the cut off date was a month before the wedding (sept 22 was the wedding) and I booked aug 16, I also had email confirmations of the price however couldn’t log onto the free WiFi in the lobby therefore was unable to show it. Checkin also tried to get me to pay for underground parking without asking what I drove, I had been advised by family members who arrived before us that pick up trucks could not make the corner, had I not already been advised about this I would have had to back my truck out of the underground parking and most likely argued to get my money back. When I got up to my room the room hadn’t even been cleaned yet. I had to carry all my belongings back down to the reception who at that time advised me the only room they had ready for me was on the 5th floor. Everyone was supposed to be put on the 10th floor however because rooms hadn’t been cleaned they were being put on the 9th floor. My husband and I were then on the 5th floor which is inconvient for us to be able to spend time with our family. The receptionist didn’t seem to care and also wasn’t able to give me a reason why majority of the rooms on the 10th and 9th floor weren’t cleaned yet when checking was 3:00 and when I went back down to complain about a dirty room it was 3:05. I was giving no sympathy, no appology and nothing for the unconvinced they cause me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaylene L., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Mississauga Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconveniences you endured during your stay. We do try and honour all requests for floor preferences but unfortunately sometime our operation does not allow for those requests to be honoured. I will follow up as to why you were checked into a dirty room as this is well below our standards. I assure you that corrective action will be taken to prevent any future occurrences. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager

Manh Couples - 27/09/2018 AccorHotels certified review
« Good, but renovations happened too early in the morning. »

Overall good, friendly staff, clean room, comfortable temperature and bed. Renovations started too early in morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manhtruong N., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will speak with our construction team with regards to the construction noise as we schedule our heavier work between the hours of 11am and 5pm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

C. M. Solo - 26/09/2018 AccorHotels certified review

Hotel common areas were nice but since hotel under renovation room was not as nice as I would have expected for the rate charged. I was met by cordial staff and checked out by corgial staff. However, I had to question the fee charged. It turned out that my CAA discount had not been applied. Had I not been diligent it would have cost me even more than I expected. There was no mini bar. Bar in hotel was closed at midnight...on a Sat night. I was directed to a pub down the street. I would have expected to be able to stay in the safety of a large hotel, which was one of the reasons I booked there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn M., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize for the inconveniences you endured your stay. I will follow up with my front office associates to ensure that reservations are made correctly with the appropriate rate. Unfortunately, we do not provide minibars in our rooms; it is a refrigerator for our guests to store any personal food items they may have with them. I will, however, share your feedback with regards to the restaurant hours with management for further consideration. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Patricia Ritchie Front Office Manager

Bruce M. Couples - 25/09/2018 AccorHotels certified review

Overall it was a good experience. My one problem was that requiring the use of a cane to get around, I was not comfortable walking on the paving bricks used outside your hotel, and the sidewalks were sloped ib the area of the handicapped parking area, making it a challenge to walk around. We found the staff to be friendly, and the room clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce M., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Anonymous Families - 25/09/2018 AccorHotels certified review
« dirty, rude staff »

Half the hotel was under construction, was not told this while booking. it was dirty, from the floors and hallways not being vacuumed. asked staff for assistance and they were rude as if i was asking a stupid question...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie B., Thank you for taking the time to tell us about your experience at the Novotel Toronto Mississauga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Would you mind giving me more details on your interaction with our staff. I would like to have the opportunity to address it with them and to also use it as a training opportunity and prevent any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager

Anonymous Families - 25/09/2018 AccorHotels certified review
« Room needs improvement »

The first night, there was no toilet paper in our room when we entered. The sofa in the room also seemed dirty, while the chair was clearly dirty. The lamp was not working even after checking to make sure it was plugged in. I know renovations are happening, but it seemed a bad idea to offer such a poor room to a guest. Room was not enough for three people (who did not want to share a bed).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan C., Thank you for taking the time to tell us about your experience at the Novotel Toronto Mississauga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager

Brenda W. Families - 24/09/2018 AccorHotels certified review
« Clean and comfortable »

The room was clean and well decorated. The bed was very comfortable, and the staff was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda W., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Anonymous Couples - 23/09/2018 AccorHotels certified review
« Moderately pleasant »

I found the hotel room very pleasant and the front desk person (Eloisa) very helpful. I was dismayed to find out the hotel did not have room service or restaurant service until 5:00pm. I was not pleased with that. Also parking garage has very tight exit and entrance ramps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara B., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback about our service at Novotel, I really appreciate you recognizing Eloisa for her great service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear you were not pleased with the limited hours of operation for the restaurant and our parking garage. We are open for Breakfast and dinner only, but we do offer Salads and snack in our Sundry shop for guest convenience. I will forward your feedback to the restaurant manager for future consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Trevor B. Families - 23/09/2018 AccorHotels certified review
« Very friendly staff and comfortable. »

We enjoyed our stay and the staff were extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor B., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupesh Monga Assistant Front Office Manager

Bill Business - 21/09/2018 AccorHotels certified review

The hotel staff were friendly and they addressed any concerns that I had. The problem was the room. The first “Newly Renovated” room I was given had mould growing on the wall above the air conditioning And the room over all felt dirty and the carpet looked like it needed replacing. They moved me to another newly renovated room and it was cleaner, but the bathroom smelled of cigarette smoke and was nasty. So the staff were good but the rooms were not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Mississauga Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the condition in which you found your rooms. Please rest assured that we are addressing the issues you mentioned in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Please reach out to me if I can be of any further assistance. Sincerely, Patricia Ritchie Front Office Manager

Mac Friends - 20/09/2018 AccorHotels certified review
« ok till the end »

used the quick checkout and had the bill e mailed to me. Charge was $50 higher on my credit card statement than my bill. Called twice to ask why and left messages that were not returned by accounting office. Called a 3rd time and the reservation guy cleared up the issue in 2 minutes. Should tell folks that there is a credit card deposit which will be refunded. No refund as yet so hopefully will not need to call back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert H., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize for the delay in getting back to you regarding the authorization on your card. As it was not a charge there will be no refund to be processed to your card. The authorization will simply disappear from your statement. So please check to see that the pending hold has disappeared as opposed to looking out for a refund. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

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