Novotel Toronto Mississauga CTR - Leaving Accor Network 1OCT19 Hotel 3 stars

TripAdvisor rating 3.5/5 769 reviews
Novotel Toronto Mississauga CTR -  Leaving Accor Network 1OCT19
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Room 1

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Hotel extras

  • Free WiFi and broadband, workspace, cable TV

  • 24-hour fitness center, indoor heated pool

  • Fresh modern dining, patio for the finer days

  • Range of flexible spaces for effective events

  • Toronto 30-minute drive, 1 hour Rapid Transit

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 12 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Currently under renovation. We are making every effort to ensure you have a comfortable stay. Walking distance from Square One Shopping Centre and close to major highways makes Novotel your preferred choice in Mississauga. Thank you for your patience!

Hotel location

Novotel Toronto Mississauga CTR - Leaving Accor Network 1OCT19

3670 Hurontario Street
L5B 1P3
mississauga
canada

Tel: +19058961000

Fax: (+1)9058036726

Contact email

Check-in from 15h00

Check out up to 12h00

  • GO TRANSIT. :   26 A/B

  • MISSISSAUGA TRANSIT :   36 ISLINGTON

  • TORONTO TRANSIT COMMISSON :   BLOOR ISLINGTON

  • By plane

    PEARSON INT'L At 15km / 9.32 miles

  • By plane

    PEARSON TORONTO INT'L AIRPORT At 20km / 12.43 miles

  • By plane

    Toronto Island Apt At 28.16km / 17.5 miles

  • By car

    HURONTARIO At 0.1km / 0.06 miles

  • By train

    COOKSVILLE At 3km / 1.88 miles

  • By train

    UNION STATION At 25km / 15.54 miles

GPS :43.592955, -79.63419

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room 1 king

  • Max. number of persons: 2
  • Area: From 156sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room 2 Queens

  • Max. number of persons: 4
  • Area: From 123sq ft

Extended Stay 1 King Bed

  • Max. number of persons: 2
  • Area: From 319sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

King Suite with Sofa Bed

  • Max. number of persons: 4
  • Area: From 319sq ft

Standard Queen

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard 2 Double beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Luxury Suite 1 King Bed

  • Max. number of persons: 4

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

Located on the main floor, the Novotel Trio Restaurant/Bar, with capacity for 150 people, offers International style cuisine with vegetarian and health conscious options from 06:00 am to 10:00 pm

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL TRIO

Photo non contractuelle / Strictly non binding

Raising Expectations in Downtown Mississauga - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 402

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Novotel Toronto Mississauga CTR - Leaving Accor Network 1OCT19

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,036 reviews

tripadvisor

TripAdvisor Rating 3.5/5

769 reviews

Details have been missed in the refurbished restaurant

Customer review rating 3.9/5

Stewart Couples - 16/09/2019 AccorHotels review

The refurbished restaurant had just opened at the time of our visit. There are details that are not quite right. Firstly, the breakfast bar gets very congested at the left end next to the toaster - which is in the corner. People waiting for the toast to come out are block access to the pastries on the left and other items on the right. It is similar at the other end where the fruit is (located into the corner) which hinders access to the fridge and cereals. Secondly it is assumed that all guests will drink coffee, however it took quite some time to get a pot of tea - which in the first morning was not full. And finally, not all the items on the menu were available, and I noted that French Toast was not at the server or on the menu. The is the second Novotel I have visited recently where the restaurant has been "refurbished", and the second one where attention to detail, and how it is used has been omitted. I do hope is not a theme, however the changes made at Mississauga are nowhere near as drastic and limiting to the operation of the breakfast service as at London City South (in Southwark). Turning to the room, it was everything we expected, however the shower in our room had a serious shortcoming as the sliding door (located at the end next to the shower head) had a significant gap at the bottom which meant that water running the door flowed out onto the shower mat and floor outside the shower.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing these small details that can make a huge difference with regards to the layout of the buffet. We will definitely take it into consideration when making changes to increase the efficiency and meeting the needs of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Good Customer Service, Nice Rooms, difficult to get dark

Customer review rating 3.9/5

Stephen Business - 16/09/2019 AccorHotels review

Very good Customer Service at the front desk. Very friendly. Rooms have a nice layout and user friendly. Rooms are very hard to get dark. The curtains let in a lot of light, the light on the thermostat doesn't turn off (even if you turn the thermostat off). The TV has a red glowing light as does the smoke detector (these ones I can live with, but when you combine them all, it is a bright room).

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will speak to our maintenance and housekeeping team regarding the lighting in the room to see if there is a fix for these issues. I noticed you scored your check in and check out scores quite low and mentioned the lack of efficiency. Any further details you would be willing to provide would be greatly appreciated. This feedback would be used as a training opportunity for the team to prevent any future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Great satisfaction

Customer review rating 3.9/5

Makarand D. Business - 15/09/2019 AccorHotels review

The room size, amenities, ambiance and view (from room 1405) was awesome.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

I have never experienced a more friendly employee team

Customer review rating 3.9/5

Nicola Couples - 14/09/2019 AccorHotels review

The staff who worked at this hotel, whether at reception, in housekeeping or in the restaurant, were the friendliest hotel employees I have encountered. They always made a point of saying hello, making sure we had everything we needed and asking after our day. Thanks for the great stay!! Nicola

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Correct

Customer review rating 3.9/5

Anne A. Families - 13/09/2019 AccorHotels review

Convenable

Dear Ms. A., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your feedback regarding the pillows with our housekeeping team to prevent any future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Comfortable, Great Stay

Customer review rating 3.9/5

Jen M. Business - 13/09/2019 AccorHotels review

As usual, check in was efficient and the staff was very welcoming and accommodating. The room was clean and looked freshly renovated. The bed and pillows are so comfy! I love staying here, I know what to expect and am never disappointed. Thanks!

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Perfect stay

Customer review rating 3.9/5

Frank Couples - 13/09/2019 AccorHotels review

Combination of private and work. Good location. Nice clean rooms and beds, television, coffee tea etc. Bathroom with good spacey shower and clean. Staff is very friendly and helpful. Breakfast buffet is good.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager
Customer review rating 3.9/5

Y P. Families - 12/09/2019 AccorHotels review

At check in the staff were extremely helpful and very nice.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Very enjoyable

Customer review rating 3.9/5

Heather Couples - 11/09/2019 AccorHotels review

The front lobby was uninviting at first but later during our stay we noticed a little improvement. More plants or flowers woulld enhance an otherwise stark appearance. We have high praise for all staff members. They were friendly, very helpful and courteous. Breakfast was superb and when the new restaurant is opened this would further enhance this excellent hotel. Our rooms were perfect. Clean and well equipped. We would definitely recommend this hotel and stay there again.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Room facitities

Customer review rating 3.9/5

Anonymous Business - 09/09/2019 AccorHotels review

Safe would not reset - therefore not useable Television limited use - very poor usability

Dear Mr. Errington, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Mississauga Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconveniences you endured during your stay. Please rest assured that we have taken the appropriate measures to address the problem with our safes to ensure they are in working order for our future guests. Any further details you will be willing to provide regarding the television would be greatly appreciated so we could take the steps, if possible, to make it more user friendly. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager

My overall experience was good and I will likely return.

Customer review rating 3.9/5

Debbie B. Business - 05/09/2019 AccorHotels review

The room had a strange smell but it wasn't terrible. Room 214. Loved the big TV. Housekeeping did a great job. Reception was always friendly and helpful. Loved having a Starbucks in the lobby for my morning coffee. I stayed because of the close proximity to my head office. I will likely return for my next trip. Thank you for the hospitality. One thing I did not like was I did not see an option in the lobby to recycle.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will look into the odour in Room 214 to ensure all is well for our future guests. I will also mention the option for recycling with the management team for further consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Continuous Disruption of Expected Services

Customer review rating 3.9/5

Anonymous Business - 04/09/2019 AccorHotels review

Ongoing construction for the branding - the restaurant and bar has been closed for months. Other upgrades done are already starting to look tired on the rooms and hallways

Dear Ms. G., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Mississauga Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconveniences you endured during your stay. We will take a look at the thermostat in Room 1121 to ensure it is working for our future guests. I am delighted to let you know that our restaurant is scheduled to be re-opened on Wednesday September 11th at 6am for dinner. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager

A wonderful experience.

Customer review rating 3.9/5

U. R. N. Families - 02/09/2019 AccorHotels review

It was a wonderful experience. The room was reasonably equipped. The receptionists were very friendly. I also enjoyed the breakfast.

Dear Mr. U., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted that you found the associates at the front desk to be friendly. Any feedback on what we could have done better to make you feel more welcomed would be greatly appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Nice hotel

Customer review rating 3.9/5

Sylvain Business - 02/09/2019 AccorHotels review

Always good service

Dear Sylvain L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Patricia Ritchie Front Office Manager
Customer review rating 3.9/5

Anonymous Business - 30/08/2019 AccorHotels review

Excellent stay, would have liked to have gone to the bar but I didnt like the temporary set up. Overall very nice.

Dear Ms. V., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The renovations in the restaurant are almost complete and will be reopened in a few weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Looked nice but everything on the inside had some issues

Customer review rating 3.9/5

Anonymous Business - 30/08/2019 AccorHotels review

It was fun but there were a few issues with the staff and the food was sub par. If youre going to charge 28 dollars for a salad with salmon, Make it well

Dear Mr. F., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Mississauga Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconveniences you endured during your stay. Please rest assured that I've shared your feedback with the appropriate teams to ensure the necessary steps are taken to rectify these issues and prevent any future occurrences. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Patricia Ritchie Front Office Manager
Customer review rating 3.9/5

Leslie M. Couples - 30/08/2019 AccorHotels review

Very pleased. Perfect for what we needed.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Hotel ok. View from 2nd floor terrible. Restaurant closed.

Customer review rating 3.9/5

Nick G. Business - 30/08/2019 AccorHotels review

The hotel and room seem in good shape. The view from room 204 is absolutely terrible: dumpster, truck bay, and back of the gas station. It was quite depressing (and ugly) and I had to keep the curtains drawn at all times. Restaurant was closed for refurbishing which was not indicated at booking time.

Dear Mr. G., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Mississauga Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize that your experience with us fell short of your expectations. I've updated your profile with your preference for a room with a better view so that on any future stays with us we can plan accordingly. Our restaurant renovations are almost completed and it scheduled to be re-opened within the next few weeks. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Patricia Ritchie Front Office Manager
Customer review rating 3.9/5

Anonymous Business - 30/08/2019 AccorHotels review

The best hotel ever and best food. Ever. The best service. Excellent in every way. Please DO NOT PUT MY NAME ON WEB SITE.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Not to worry we will not be putting your name on our website. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager

Ms

Customer review rating 3.9/5

Zainab K. Families - 30/08/2019 AccorHotels review

It was pleasant and comfortable however breakfast was not satisfactory. The menu was the same every morning and the options were limited. My family doesn’t eat pork products, it was disappointing to find that only pork sausages were served.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be offering a new and improved breakfast menu when our new restaurant opens in a few weeks. Hopefully we have the pleasure of welcoming you back so that you will be able to enjoy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Ritchie Front Office Manager
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