ibis Douala Hotel 3 stars

TripAdvisor rating 3.5/5 425 reviews
ibis Douala
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+ 16 Services
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Room 1

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Hotel extras

You can soon enjoy beautiful new public areas at ibis Douala. For your comfort, the lobby, bar, and restaurant will be open from November 24 to December 20, 2013.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Air conditioned
  • DOUALA
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)

Hotel location

ibis Douala

184,Rue Pierre Loti,Bonanjo
BP 12086

douala
cameroon

Tel: +237233425760

Fax: (+237)233423605

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    DOUALA At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE DE BESSENGUE DEIDO At 15km / 9.38 miles

GPS :4.039832, 9.687302

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with double bed featuring the new bedding

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

LA VERANDA

Type of cuisine: International

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELIMBI BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70 m²

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
ibis Douala

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,655 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

425 reviews

Bad

Customer review rating 4.1/5

Kareem H. Solo - 08/06/2019 AccorHotels certified review

Poor food quality. Rooms not well maintained specially TV. And WC. Swimming pool water not clean

Dear H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonné BILLONG Operations Manager

convenient hotel

Customer review rating 4.1/5

Ludovic Business - 30/05/2019 AccorHotels certified review

Rooms are what you expected of an Ibis: simple and functional. Breakfast is better than the average Ibis with an omelette stand and a few local specialties. I had lunch too and the burger was amazing! They also provide airport transfer for free.

Dear Ludovic B., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Mr. Élie A.

Customer review rating 4.1/5

A. E. Business - 27/05/2019 AccorHotels certified review

It's the best hotel in Douala

Dear E. A., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager
Customer review rating 4.1/5

Sikelela Business - 25/05/2019 AccorHotels certified review

Wonderful

Dear D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

reposant

Customer review rating 4.1/5

L. Business - 23/05/2019 AccorHotels certified review

reposant

Cher Monsieur L., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Dieudonné BILLONG Operations Manager

Nice Hotel

Customer review rating 4.1/5

Javier L. Solo - 14/05/2019 AccorHotels certified review

To stay in Ibis Hotel was a good, they have a transportation from/To airport, breakfast include, near to the commercial area, room very clean and the food in the restaurant very well.

Dear javier alejandro L., We enjoyed reading your comments regarding your stay in our hotel dear guest and we much appreciated. Always Feel welcome and see you soon ! Diane SILUE - Community Manager

Very good

Customer review rating 4.1/5

T. C. Families - 28/04/2019 AccorHotels certified review

Very good

Dear Mr T., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Diane SILUE - Community Manager

Thanks

Customer review rating 4.1/5

Zakariya A. Solo - 24/04/2019 AccorHotels certified review

Please help me add my points to my total points

Dear Mr A. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us ; Your points are credited please check your account. Hope to see you again very soon. Sincerely, Diane SILUE - Community Manager

Home away from home

Customer review rating 4.1/5

Mark S. Business - 12/04/2019 AccorHotels certified review

Friendly/ helpful staff Hotel environment very relaxing Rooms comfortable and clean

Dear Mr S., We thank you for your comment which perfectly sums up the prime motivation of the Ibis Douala... the satisfaction of our clients. See you very soon !! Diane SILUE - Community Manager

Old Ibis hotel

Customer review rating 4.1/5

Y.m.a. Business - 12/04/2019 AccorHotels certified review

Although in general was a satisfactory experience, there were many things to improve. The room was old, bed not too comfortable and old bathroom with old bath with courtain! Breakfast was only aceptable. Clean hotel. Well placed.

Dear Mrs Martinavarro , Thank you for choosing the IBIS Hotel and sharing your experience with us. Rooms renovations are planned for a date not yet communicated. We always have the same warm welcome anytime you come back to Ibis Douala. Diane SILUE - Community Manager

Okay for a lengthy stay

Customer review rating 4.1/5

Steve Business - 11/04/2019 AccorHotels certified review

Staying for a 4 weeks period at a time. Friendly helpful staff and food service. Food is good although limited menu means you’ll look to the occasional restaurant. Sadly lacking a gym within the hotel. There is a swimming pool.

Dear Mr B., We thank you for this long stay among us; You have been a discreet, collaborative and a charming host. Thank you for your Feedback it's with the same pleasure that we'll welcome you on the next stay. Thanks again and see you soon !! Diane SILUE - Community Manager

Service? What Service?

Customer review rating 4.1/5

Alan Business - 01/04/2019 AccorHotels certified review

The Hotel as such is fine, no surprises typical IBIS. But the staff at the reception forgot that they work for a globally known franchise. Have to beg t get someone to pick the laundry in the room (twice) and lucky if you dont get an angry staff complaining that this is Sunday and of course nobody works on Sunday. You know what I do and so should you !!

DearMr M., We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. We obviously take into account the annoying staff incident, unusual at ibis douala and that we treat with the utmost seriousness. Please accept our apologies for this regrettable fact. Thanks for letting us know. Diane SILUE - Community Manager

Value for money and comfortable

Customer review rating 4.1/5

Kalahroud Business - 31/03/2019 AccorHotels certified review

Clean and comfortable rooms. Friendly staff. Good breakfast.

Dear Mr Piran M., We enjoyed reading your comments regarding your stay in our hotel dear guest and we much appreciated. Always Feel welcome and see you soon ! Diane SILUE - Community Manager

I was satisfied

Customer review rating 4.1/5

M. G. Business - 25/03/2019 AccorHotels certified review

I had a good experience.

Dear Mr G. , We real appreciated your comments and we'll share with teams. Hope to welcome you very soon ! Diane SILUE
Customer review rating 4.1/5

David W. Business - 21/03/2019 AccorHotels certified review

Comfortable beds, good food and good service. However, the internet access was poor, the bathrooms were dated and I think the ice from the bar made me sick.

Dear Mr W. We enjoyed reading your comments regarding your stay in our hotel and we much appreciated. Your remarks are also taken into account and corrective actions are done. Always Feel welcome and see you soon ! Diane SILUE - Community Manager

Executive VP

Customer review rating 4.1/5

Jean-baptiste B. Business - 21/03/2019 AccorHotels certified review

It was good. Only remarks are related to: 1. the temperature in the restaurant in the morning: too hot 2. the cleanliness of the room on 8th floor: cleaning the carpet (vacuum cleaner should be done every day and removing acariens from time to time; I had alergies in the room).

Dear Mr B., it is with great pleasure that we receive your comments. We will share them with our teams. We noted, however, some remarks on points for improvement. Your comments are very important to us because we help to direct our priorities for improvement, in order to reach the satisfaction of our clients, for a better customer service. Regarding to remove acariens, we do periodic servicing and the treatment of these is done regularly Diane SILUE - Community Manager

Project Director Africa

Customer review rating 4.1/5

Abraham S. Business - 20/03/2019 AccorHotels certified review

The stay was very good and I was looked well after.

Dear Mr S., Thank you for all these compliments that reflect our desire to be an Ibis like any other ... See you soon again !! Diane SILUE - Community Manager

BIG PROBLEM WITH ROOM KEYS

Customer review rating 4.1/5

Mario Business - 10/03/2019 AccorHotels certified review

THE MACHINE TO PROGRAM KEYS WAS NOT WORKING WELL. EACH TIMES GO BACK TO ROOM WAS A BIG PROBLEM EVEN TO SIX TIMES UP AND DOWN FROM ROOM DOOR TO RECEPTION TO MAKE AGAIN THE KEYS. IF PROBLEM NOT SOLVED, NEXT TIME WILL CHANGE HOTEL

Dear Mr F., Thank you for sharing the experience of your stay with us aside from the downside concerning the issue with the keys. We would like to apologize and inform you with pleasure that it is now a problem solved that will not happen again, the corrective measures have been taken. Best Regards, Diane SILUE - Community Manager

Pleasant as usual.

Customer review rating 4.1/5

Mjg M. Business - 18/02/2019 AccorHotels certified review

The personnel as always very helpful and friendly, the room is clean and comfortable, breakfast excellent, I feel that the meals in general needs to be upgraded, overall the stay was satisfactory.

Dear Mr M., What more can we say if not a Big Thank you !! You have listed some of the points that our efforts are constantly made. Your remarks on meals are noted, very soon the restaurant new card will be ready in oder to enjoy new menus. Diane SILUE - Community Manager

My stay at Ibis was comfortable

Customer review rating 4.1/5

Olive A. Business - 13/02/2019 AccorHotels certified review

NTR

Dear Mrs OKALE ALIANA, Thank you for your positive feedback on your short stay at the Ibis Douala. We strive to be closer to international standards. See you soon ! Diane SILUE- Community Manager
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