ibis Douala Hotel 3 stars

TripAdvisor rating 3.5/5 435 reviews
ibis Douala
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+ 16 Services
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Room 1

Number of guests
Children's age
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Hotel extras

You can soon enjoy beautiful new public areas at ibis Douala. For your comfort, the lobby, bar, and restaurant will be open from November 24 to December 20, 2013.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Air conditioned
  • DOUALAPaying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)

Hotel location

ibis Douala

184,Rue Pierre Loti,Bonanjo
BP 12086

douala
cameroon

Tel: +237233425760

Fax: (+237)233423605

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    DOUALA At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE DE BESSENGUE DEIDO At 15km / 9.38 miles

GPS :4.039832, 9.687302

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with double bed featuring the new bedding

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

LA VERANDA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELIMBI BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
ibis Douala

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,755 reviews

tripadvisor

TripAdvisor Rating 3.5/5

435 reviews

Great option in Douala

Customer review rating 4.1/5

Mlrc Business - 13/11/2019 Confirmed reviews AccorHotels

I always stay in this hotel when I go through Douala, which I must do sometimes twice per month. I only wish restaurant selection was better. Food is great but after a while you get tired of the same 3 dishes. Buffet breakfast also good but again, you get tired after a short while of having the same 3 things.

Dear Mariana R., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments regading the variety of dishes with our Chef.I am sure that this feedback will help to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Satisfactory

Customer review rating 4.1/5

O. A. Business - 03/11/2019 Confirmed reviews AccorHotels

I always enjoy the look and neatness of the room,staffs and the compound

Dear O., We very much appreciate your comments regarding your stay at ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Nice service in restaurant and efficient reception

Customer review rating 4.1/5

U. Business - 06/10/2019 Confirmed reviews AccorHotels

Good restaurants, rooms as per Ibis standar

Dear Steinhoff U., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Decent Hotel at convenient location

Customer review rating 4.1/5

Shantanu D. Business - 05/10/2019 Confirmed reviews AccorHotels

My stay was just for one night and it was OK. But here are some suggestions for improvement: 1. There is no proper drop-off / pick-up area for cars near the hotel- this must be addressed 2. As a result of the above, cars have to stop on the road and then there are no porter to help carry the luggage from the road to the hotel. 3. There is no proper separate check-in for Accor elite members- this must be maintained and implemented. 4. The lady at the front desk was quite inefficient and just stopped my check-in process mid-way and went off. However her male colleague came to my rescue and finished my check-in process efficiently. 5. The restaurant closes at 10:00pm- this time can be extended a bit, specially since lots of flights come in to Douala till around 9:00pm.

Dear Shantanu , Thank you for the review of our hotel! While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, Therefore we appreciate your suggestions. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dieudonné BILLONG Operations Manager

Okay

Customer review rating 4.1/5

Ann Business - 02/09/2019 Confirmed reviews AccorHotels

Service was good, polite staff but you need more food and TV station variety

Dear Ann, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

Not so satisfied

Customer review rating 4.1/5

Paschal Business - 23/08/2019 Confirmed reviews AccorHotels

When I arrived. The room I was in had a terrible smell. I requested the windows be opened to allow fresh air in but the cause was vomit on the floor which might be from the previous guest. I was moved to another room on the 5th floor but then construction work was going on right above me. It was noisy due to the drilling.

Dear Mr. I. , I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonné B. Operations Manager

Enjoyable !

Customer review rating 4.1/5

Rod! Solo - 14/08/2019 Confirmed reviews AccorHotels

I enjoyed my stay except some minor incident regarding the careless behavior of a waitress at the restaurant (lunch time).

Held up in reception against my will

Customer review rating 4.1/5

Ahmad K. Business - 29/07/2019 Confirmed reviews AccorHotels

I've been staying with Ibis Douala since 2014 (one time for 2 full months) it used to be cleaner, now the floor has stains, under the bath tub you may find all sorts of left overs from previous visits, its so dirty now. However the most alarming incident happened with the receptionist which is as follows: My full stay have been paid from Expedia and I booked an extra night from reception as my flight departs at 01:35 am At 23:30 I wanted to check out and settle my bill which was XAF 68,000 I submitted my credit card however the receptionist said that the credit card machine was not working and I have to settle it by cash. I asked him to take a copy of the credit card and deduct the amount the next day after they fix the machine. The receptionist said thats not possible and cash will be the only acceptable mean of invoice settlement. During this time we were being put under stress of not catching up with our plane while the receptionist was making us wait while he serves beer to 2 apparently Italian guests, and then greeting welcome to another lady who entered the hotel while we are starting to get anxious about missing our flight. Therefore we accepted to pay cash using the only cash we are carrying which was 200$ and then he tells us that the bill is 130$ (that is at exchange rate of 520) which is absurd because the official rate is 585. He said this is the hotel rate. I felt something fishy going on here and wanted to take a cigarette outside the hotel gate to think things over and not let stress take over our decision. The receptionist protested and asked the security to lock the doors as if I'm a thieve or a hostage in this foreign country. At this time I started shouting and threatened to send an email to Accor chain but he didn't mind. Then when I opened my phone camera and started taking a video and asked him on record to open the door for me he asked the security to open the door. If he didn't I was planning to smash the glass door with my bag and run for the nearby police station. To that extent I felt my security being threatened. While I was outside the hotel my colleague took my credit card back to the reception and payment through credit card machine was processed normally, which proves that the machine was working and the receptionist wanted to rip us off with 10$ because by cash there's no evidence on what he received and he can go on and say he received 120$ which is the correct rate and based on which our credit card was charged and not 130$ which he asked to be settled by cash. It surprises me that as a loyal returning customer who stays at Ibis Douala once every year at least and this is my second visit in 2 months that I'm treated this way. This brings back memories of having troubles with receptionists many other times before with different ponzy schemes to rip me off. Every employee in the hotel know me and the company I work for and this receptionist doesn't trust to take a copy of my credit card or accept the promise that my company will settle my bill the next day in case he doesn't want to charge the credit card. After this incident I will never stay in Ibis Douala again and I'm writing this to help other guests avoid being ripped off and not to avenge the receptionist and this is why I didn't mention his name.

Good ratio quality/cost

Customer review rating 4.1/5

Loa Solo - 12/07/2019 Confirmed reviews AccorHotels

The experience was nice

Dear Angelique Daniella, We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Good stay

Customer review rating 4.1/5

Anonymous Business - 06/07/2019 Confirmed reviews AccorHotels

Good stay but AC was not working well last day and Service experience for the team have to improve

DearAshraf A., , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

Satisfied

Customer review rating 4.1/5

Joseph B. Solo - 27/06/2019 Confirmed reviews AccorHotels

I was impressed by the quality of the services. The room are clean, the personnel is polite, and the restaurant even offer local variety of food.

Dear Mr B., Thanks for your warm message; Will be the same pleasure to welcome you on next trip. Best, Diane SILUE

MR

Customer review rating 4.1/5

Marie J. M. Business - 27/06/2019 Confirmed reviews AccorHotels

I have always used IBIS DOUALA when I am in Cameroun for Business, I found the place very central for me, the staff are very friendly and helpful, the breakfast and choice of menu are very good and the rooms are very comfortable.

Dear Olivier M., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diane SILUE

In general friendly staff...

Customer review rating 4.1/5

Anonymous Business - 16/06/2019 Confirmed reviews AccorHotels

Its ok... not as friendly as in abidjan and Dakar!

Dear WILLEM B., We must always do better ... we retain this valuable advice. Thanks once more. Diane SILUE - Community Manager

Bad

Customer review rating 4.1/5

Kareem H. Solo - 08/06/2019 Confirmed reviews AccorHotels

Poor food quality. Rooms not well maintained specially TV. And WC. Swimming pool water not clean

Dear H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonné BILLONG Operations Manager

convenient hotel

Customer review rating 4.1/5

Ludovic Business - 30/05/2019 Confirmed reviews AccorHotels

Rooms are what you expected of an Ibis: simple and functional. Breakfast is better than the average Ibis with an omelette stand and a few local specialties. I had lunch too and the burger was amazing! They also provide airport transfer for free.

Dear Ludovic B., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Mr. Élie A.

Customer review rating 4.1/5

A. E. Business - 27/05/2019 Confirmed reviews AccorHotels

It's the best hotel in Douala

Dear E. A., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager
Customer review rating 4.1/5

Sikelela Business - 25/05/2019 Confirmed reviews AccorHotels

Wonderful

Dear D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

reposant

Customer review rating 4.1/5

L. Business - 23/05/2019 Confirmed reviews AccorHotels

reposant

Cher Monsieur L., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Dieudonné BILLONG Operations Manager

Nice Hotel

Customer review rating 4.1/5

Javier L. Solo - 14/05/2019 Confirmed reviews AccorHotels

To stay in Ibis Hotel was a good, they have a transportation from/To airport, breakfast include, near to the commercial area, room very clean and the food in the restaurant very well.

Dear javier alejandro L., We enjoyed reading your comments regarding your stay in our hotel dear guest and we much appreciated. Always Feel welcome and see you soon ! Diane SILUE - Community Manager

Very good

Customer review rating 4.1/5

T. C. Families - 28/04/2019 Confirmed reviews AccorHotels

Very good

Dear Mr T., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Diane SILUE - Community Manager
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