Hotel - ibis Lourdes Centre Gare
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Ibis Hotel Hotel

ibis Lourdes Centre Gare Hotel

5, chaussee Maransin 
65100  LOURDES
FRANCE

521 reviews
TripAdvisor Rating Based on 521 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • Pet allowed 5  EUR
  • LOURDES TARBES

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • Pet allowed 5  EUR
  • LOURDES TARBES

Leisure and activities

  • Ski hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 88 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 1,184 reviews

Our guest reviews for ibis Lourdes Centre Gare

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 521 reviews
AccorHotels certified review
Henry Couples - 09/07/2017
« No air conditiong during early summer of te,perature of about 30 C »

Stay a day only out of 4 days

AccorHotels certified review
Leo D. O. Couples - 02/07/2017
« Sweltering heat and no AC »

I have been one of your most loyal clients since Ibis Lourdes opened up. This stay was really bad. No AC in the sweltering heat. Sleepless nights. Had to move to another hotel.

AccorHotels certified review
Elgie G. Couples - 01/07/2017
« One day visit in Lourdes »

The hotel was in good location, walking distance from the train station and to the Grotto. The reception and restaurant staff was accommodating. The room itself is a standard Ibis room but there is no kettle for the hot water. The building airconditioning units were not working during my visit but though the hotel staff was very apologetic but it was a little inconvenience to me and my wife. We had to open the window to get some cold air. Safety is my main concern, some of the doors leading the enclosed staircases were left open with a wedge. These doors supposed to be closed to prevent fire or smoke during fire occurring.

AccorHotels certified review
Peter Families - 01/07/2017
« Satisfy »

Excitingly well done

AccorHotels certified review
H H. Solo - 20/06/2017
« hot and cramped »

while i understand, the hotel have issue with the air conditioning. this was not informed well in advanced. Guests are only told at the reception that the aircon is not working and they're welcome to take a refund. you are either left to find a hotel on your own at the last minute with your luggage or deal with the heat. there is no good faith in part of the hotel.

AccorHotels certified review
Gerald W. Couples - 20/06/2017
« Good »

Air con not working,kng but staff did all they could to help.

AccorHotels certified review
Kenny Families - 18/06/2017
« No Air conditioning and no help. »

We traveled a lot over the past couple of months and I tend to rate hotels well. However our stay at Lourdes was extremely uncomfortable. We arrived and were told the Air conditioner had been out for a couple of days and would not be fixed until we left. We were booked in for 2 nights. We have stayed at other Accorhotels and other "chains" and have never had anything quite like this happen. The weather in Lourdes was hot and muggy, We were on the 4th floor and heat rises. It really was uncomfortable. We were not offered a fan or any form of compensation for the difficulties. That said. The staff was generally pleasant, although there was an incident in the kitchen for our "included breakfast" The 1st morning it was just fine. The second morning half the items were missing. I could see fresh fruit, corn rolls, different types of bread, juices set up in the back of the kitchen but they would not bring them out. Once I complained to the front desk, that got immediately cleared up and we were provided with a good breakfast. That was a bit offsetting, but was handled satisfactorily. I wll say the placement of the hotel was in a great location, walking distance to the main parts of town and to the Grotto/shrine. We liked Lourdes itself a lot. Our stay at IBIS Lourdes Centre Gare was very uncomfortable. Sorry for the bad review but I believe a major hotel would be able to have that repaired in a much more timely fashion.

AccorHotels certified review
Michelle S. Families - 15/06/2017
« Very disappointing and uncomfortable  »

Very unsatisfactory. The hotel's air conditioning system was not working. We were not told beforehand and the info was not reflected in the hotel's website despite the AC being included in the list of amenities. We only found out when we saw the sign going up the lift. No apologies from the hotel staff and no effort to make amends. And there didn't seem to be any real urgency to deal with the problem. This was a most uncomfortable stay and I felt it was a rip off.

AccorHotels certified review
Malcolm Couples - 08/06/2017
« lourdes middlesbrough week »

friendly staff, comfortable bed, clean and tidy room but bit let down by aircon that blows but doesn't cool anything down

AccorHotels certified review
Anonymous Business - 07/06/2017
« Pas terrible »

Pas terrible

AccorHotels certified review
Fonteluna Business - 10/05/2017
« A Great Hotel In a Great Location  »

A well located hotel and has all what you need for a short stay. The staff are pleasant and always ready to give help when needed. Too many staff to mention but three that are exceedingly helpful are Christope, Tiogo and the kind waiter, Benjamin. Where ever you stay in the world at whatever hotel chain, it's the staff that make or break it for you during your stay.

AccorHotels certified review
Anonymous Couples - 02/05/2017

Reception/booking in good. Room as advertised. Service in restaurant VERY poor. Arrived and were shown to a table and drinks brought to us. Other clients arrived and served before us. I went to ask for a menu and to be served. Our meal was served to another table. The food was overcooked, the green salad was rotting at the edges and not palatable, my husband was unable to eat his meal I ate some of mine. It took 40 - 50 minutes for the food to arrive. VERY DISAPPOINTING. A 15% reduction was given for the meal.

AccorHotels certified review
Anonymous Families - 17/04/2017

Pleasant

AccorHotels certified review
Anonymous Families - 11/03/2017

Good location, room is clean although a bit noisy because located next to the lift. Hotel staff is helpful. Great breakfast.

AccorHotels certified review
Anonymous Business - 09/02/2017

A well managed hotel, with good front desk staff who are very knowledgeable especially with local events and the local area. The restaurant is very good and the standard of food is also enjoyable. Very consistent service throughout the hotel.

AccorHotels certified review
Anonymous Families - 04/02/2017

Everything was as expected. Only problem would be that the room's water had a slightly low pressure.

AccorHotels certified review
Anonymous Families - 30/01/2017

excellent service. I'm really pleased with my stay. I loved the a "madeleines" small cakes during the breakfast. I really liked the madeleines because it seems that you baked in the oven. I dot not like the madeleine we find in the shop, they are simply not good. but yours were FANTASTICS please do not change, I will come back specially for them.

TripAdvisor certified review
Couples - 27/01/2017
« Old style Ibis »

Not a wonderful hotel. Old style Ibis with very small rooms and small bathroom. Hotel also tired with limited buffet breakfast. Must say Reception staff very helpful and friendly. Stayed at other Hotels in Lourdes and must say this hotel is above average for hotels in Lourdes

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for your comments. Your satisfaction is our priority. We are conscious that our hotel (who dates 1985!) needs profound improvements that we wait all... See you again soon soon. D.CLOLUS and all the team of the Ibis Lourdes.

AccorHotels certified review
Anonymous Families - 04/01/2017

disappointing. I spent time booking the half-board option via the Accor website AND calling hotel directly regarding details of it. email confirmation confirmed half-board for 2 adults and 2 children. When I got to the hotel, they told me that half-board was only for the adults and children would be charged additionally. this was per the fine print...yet, directly contradicting the large print of confirmation for half-board for 2 adults and 2 children. room was needed updating, especially the bathroom which was very dingy - broken wallpaper, chipped mirror, chipped ceramic toilet, etc. Towels also was quite old.

AccorHotels certified review
Anonymous Families - 01/01/2017

Can be better

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