Hotel - ibis Lourdes Centre Gare
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Lourdes Centre Gare Hotel

4.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • pets allowed
  • Air conditioning
  • LOURDES TARBES
  • Shoe shine machine

Leisure and activities

  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 88 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,871 reviews

Our guest reviews for ibis Lourdes Centre Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 611 reviews
Y. Couples - 02/10/2018 AccorHotels certified review
« Great hospitality »

The hotel was convinient with minimal facilities. Tye staff was very kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Lourdes's Team

Anonymous Business - 01/10/2018 AccorHotels certified review
« Great service from start to finish »

This hotel is very consistent and the service is always excellent. This hotel is situated in a very ‘specialised’ area and all guests need a bit more time and attention in order to assist them. With the volume of guests that come through this hotel it’s very easy to process them like a factory conveyor belt. My experience at this hotel the staff show a bit more concern and attention to detail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thanks a new time for your coments and fidelity Hope to see you soon Christophe and Ibis Lourdes's Team

Happy C. Solo - 27/09/2018 AccorHotels certified review
« As per usual great Place to stay »

Like coming Home no surprises. Great locations, Friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Lourdes's Team

Claire Friends - 23/09/2018 AccorHotels certified review
« Excellent stop. »

Quiet, clean hotel with excellent staff. We also enjoyed the generous breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Madame K., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. L'équipe Ibis Lourdes

Anne Families - 18/09/2018 AccorHotels certified review
« A great place to relax and retreat after a busy day »

Friendly staff, quiet room and very comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ibis Lourdes's Team

J. Families - 18/09/2018 AccorHotels certified review
« Excellent location for a short trip to Lourdes »

Was a little disappointed with breakfast. Choice was sparse even for a continental breakfast. There only seemed to be one person working and we had to ask for cups and spoons. Several of the items needed to be replenished. We were there around 9:30 am. Room was clean, very nice check-in experience. Was pleased that English was spoken by front desk associate, my French is not very good. Would recommend to others wishing to visit Lourdes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs MAHER, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe and Ibis Lourdes's Team

David W. Solo - 18/09/2018 AccorHotels certified review
« very friendly and helpful. »

Enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Lourdes's Team

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Couple »

We were quite happy with our stay at Ibis Lourdes Centre. The location was just perfect, the personnel at the reception desk were all very nice, friendly, helpful and understanding. On our last day, we were allowed to take-out our breakfast earlier its opening at 7Am since our train departs at 6:30AM. Our room was quite small but was ok, can live with that. The only complaint we have is that there are no outlets for us to charge our phones, we had to disconnect the tv power cable so we can charge our phones. That’s it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

John H. Couples - 02/09/2018 AccorHotels certified review
« Excellent help on credit card confusion »

I booked our stay using the website, and since I was in the UK, used my UK sterling credit card. The day of our stay I realised we might arrive late and checked in using the app,but since I was already in France, used my Spanish euro credit card. Despite an advice that my account would not be debited, a 100€ debit appeared in my account. Although I had rapid checkout and should just have dropped of my key, I approached the desk to complain about the debit. After a discussion I agreed that my meal and car park should be applied against the 100€, and that it should be debited against that account. However, the system will not allow this and the payment for the meal etc was charged against the UK credit card, incurring an unnecessary exchange commission. When I complained, the staff tried to reverse it on the day, but this was impossible. They then tried successfully the next day; I provided the euro credit card number and the correct charge was made. This was service over and above what I had expected, as the booking system has a flaw, which the staff managed to resolve to the customers (my) satisfaction. Well done to all involved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for the great review of our hotel and fidelity! We are glad that you enjoyed your stay and hope to see you again very soon. Christophe and Ibis Lourdes's Team

Sheila P. Couples - 01/09/2018 AccorHotels certified review
« Sold as Mercure but more an Ibis »

Room was small, problems with card to get car out of garage, no wifi. Wouldn’t stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHEILA P., Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 28/08/2018 AccorHotels certified review
« Great staff experience »

Nice friendly n helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

mrdmcd Couples - 26/08/2018 TripAdvisor review
« A good solid Ibis hotel »

Clean, neat, big breakfast room with a nice variety of fresh food, good helpful staff, very quiet rooms on the side away from the street, convenient parking lot, an easy walk to the sanctuary. We had a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks and hope to see you next time Ibis Lourdes's Team

Rachel D. Families - 08/08/2018 AccorHotels certified review
« My card was preauthorised and hasn’t been refunded »

My MasterCard was preauthorised for E50 and this hasn’t been refunded. My partner settled the bill. Please could you arrange this as otherwise will refer to MasterCard as an unauthorised charge. My name is Rachel D. and my partner is andrew W.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW W., Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sergio G. Families - 07/08/2018 AccorHotels certified review
« Correct »

Service impeccable / hôtel vieillot

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur G., Nous vous remercions d'avoir pris le temps de laisser votre avis concernant notre établissement. Il est capital pour nous que nos clients se sentent bien dans notre établissement. Des rénovations sont à venir, nous les attendons également avec impatience. Au plaisir de vous recevoir de nouveau lors de votre prochain séjour à Lourdes. Benjamin et toute l'équipe de l'hôtel Ibis Lourdes vous souhaite une excellente journée.

Eugenio S. Families - 06/08/2018 AccorHotels certified review
« Nice place »

The hotel is well located, the staff is friendly and helpful and rates are reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUGENIO S., We very much appreciate your comment about your stay at the ibis Lourdes Centre Gare. I will share your comments with our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Benjamin and all the Ibis Lourdes' team wish you a nice day.

Isabelle Couples - 24/07/2018 AccorHotels certified review
« Mrs »

Excellent service and experience overall and friendly receptionists and staff in the bar too .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the ibis Lourdes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Benjamin and all the Ibis Lourdes' team wish you a wonderful day.

Anonymous Solo - 21/07/2018 AccorHotels certified review
« Good »

Clean room and good bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALBERT T., We very much appreciate your comments regarding your stay at the ibis Lourdes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Accor M. Families - 05/07/2018 AccorHotels certified review
« Disappointing stay with the hotel unable to provide an additional pillow or blanket »

I am a Gold Accor M. and i have stayed in Ibis hotels for many years. I would not recommend this hotel if you are staying in Lourdes. The staff are unhelpful and border on blatantly rude. The hotel is in a poor location. I only booked this as it was an Accor hotel - there are many other options for much less cost don't be loyal to the brand just because you are staying out of Paris. shop around and you will find better service, proximity to the Cathedral and facilities. There were four of us staying in two rooms. Each room is equipped with a pillow on each bed and one additional pillow in the cupboard. We asked for just one more additional pillow to elevate the leg of one of our guests and were told there were none, we asked if they would provide a rolled up blanket and were also told they have none at all additional an none in storage. The hotel ended up directing us to take a cushion from the furniture in the foyer, but that we MUST return it in the morning. I find it difficult to believe that an Accor hotel dosent keep additional pillows or blankets for guests and I suspect that if this was indeed not the case (and they actually had pillows spare) that the staff were just being spiteful and smirking to us. I pointed out that the corridors of each level were decorated with a series of a happy family carrying and lounging on a mountain of pillows in red covers, but I was told this was just imagery. So thus - don't buy into the Ibis brand - its is not anything tangible !

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARE C., Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

José Solo - 23/06/2018 AccorHotels certified review
« Except for the lack of housekeeping, it was OK »

My room was not made after the first night. I notified someone at the front desk. I was told that someone would come, as it was about 3:00 PM and the ladies that clean the rooms worked until 4:00 PM, but no one came.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSE ANGEL V., Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. we are verry sorry about the clean lady, next time tell us before you leave the hotel, we do something for you Sincerely, Fatima assistent manager

Mg Solo - 17/06/2018 AccorHotels certified review
« It was perfectly friendly. »

Very good budget hotel. After years some update with painting furnishings would help that tired look. All the towels need replacement. So thin! Time to replacr

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay Hope to see you again very soon. Christophe and Ibis Lourdes's Team

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