Hotel - Mercure Hotel Munich Neuperlach South
Mercure Hotel Mercure Hotel

Mercure Hotel Munich Neuperlach South

3.5/5 938 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 8 meeting room(s)
See all services

Our rooms

At the 4-star Mercure Hotel München Neuperlach Süd, you can choose between Standard Rooms with a queen-size bed, double bed or twin beds and Privilege Rooms with a queen-size bed or a queen-size bed plus sofa. We also have roomsavailable for guests with reduced mobility. All 253 rooms have free WIFI access. Two children aged up to 12 may stay in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10/night).

  • 253 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 115 family rooms
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 393 reviews

Our guest reviews for Mercure Hotel Munich Neuperlach South

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 938 reviews
Kk Business - 23/06/2018 AccorHotels certified review

It was very hot and no airconin the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarzyna K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Family - 04/06/2018 TripAdvisor review
« Great Stay at Mercure Hotel Neuperlach South »

Had booked two rooms and the reception were kind enough to give adjacent rooms. Rooms were spacious with all basic facilities and the beds were very comfortable. Location was also very convenient with two nearby S/U Bahn Stations

Our hotel has responded to the review
Our hotel has responded to the review

Dear rajujohn, thank you very much for taking the time to give us a feedback. I´m very happy to read, that you´ve enjoyed your stay in our hotel :) We really hope to welcome you back soon. Sunny greetings from Munich, Sina Beste - Guest Relations Manager

Van D. H. Business - 25/05/2018 AccorHotels certified review
« irritation wifi that didn't connect »

moderate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sina Beste - Guest Relations Manager

davidbarth2018 Business - 27/04/2018 TripAdvisor review
« Filthy Hotel Room »

The staff was friendly and outgoing, but the room was gross: dried blood on the betting and mould growing in the shower and refriderator. The paint was discolored and chipped and I was afraid to touch the carpet. No way this is a 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear davidbarth2018, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also recieved your photos and showed them to the departments. Be sure that we had several conversations with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Basic B. P. S. I. M. Business - 26/02/2018 AccorHotels certified review
« Basic but clean »

The hotel is reasonably priced but out of the way, the common areas are a bit small for bar, restaurant

Business - 13/01/2018 TripAdvisor review
« Business Trip »

This hotel was no more than average in quality. It was comfortable enough, but plastic bathrooms, sinks that do not drain properly and waiting staff with an attitude that was not very customer oriented made it somewhere you would stay if you had no other choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hughw911, thank you very much for taking the time to give us a feedback about your stay. I´m very sorry that you had such a experience with our staff. Please be sure, that I´ll communicate this so we can improve our service there. I really hope we didn´t loose you as a guest! Best regards, Sina Beste

D. G. Business - 05/12/2017 AccorHotels certified review
« Overall feeling of staying at this hotel is pleasant and warm »

Overall experience is pleasant in terms of check in/out procedure and cleaning service. If supplying minibar can be improved could be better. Sometimes something is missing like water or snacks.

Business - 12/11/2017 TripAdvisor review
« The staff is nice and overall it was everything ok but... »

The hotel needs dramatic improvement/renovation. the price/service ratio is not any longer at Mercure level, instead it looks more like IBIS. The moquette is so 80s and would benefit from a complete cleaning at least. The parking space is offered at reasonable price and the breakfast variety is ok.

Friends getaway - 11/11/2017 TripAdvisor review
« Great stay in this hotel »

This hotel was very quiet , has a good breakfast buffet and very polite and helpful hotel-staff. Check in was easy done online, check out was also fast. Only parking in hotel was quit expensive, but fortunately there were many places to park close to the hotel.

Solo travel - 05/11/2017 TripAdvisor review
« Top »

Whenever I have anything to do in Munich that requires me staying in an hotel,this hotel is always my first choice simply because of the experiences that I have gathered lodging in the hotel over the years. Easy accessibility to the autobahn,metro and bus stations,free parking spaces around the hotel,spacious quiet clean rooms and a friendly competent staffs at the reception are what I always put into consideration before booking a room at this hotel. There is only one aspect of this hotel that needs serious and urgent improvement and that is the situation in the breakfast hall (restaurant). I always find it difficult to find a table at this hotel whenever I go down to have breakfast simply because the space is too small for the large number of guest attending breakfast.If you eventually find a table,you'll then have to queue up for another roughly 5 minutes just to fill a cup of hot chocolate or cappuccino.No guest in my opinion should have to queue up that long in these modern times and in a four star hotel for that matter just to have a cup cappuccino.The hotel should put in place another coffee machine in the breakfast room as it will cut the time that guest need to wait in order to get a drink.

Business - 31/10/2017 TripAdvisor review
« Gold members don't waste time and money here, they have nothing extra for you »

I am a Macedonian Gold Member of LeClub Accorhotels who for the first time met such a vile behavior by a Greek born receptionist who managed to misinform a female colleague and his manager (who was not on-site) when a verbal incident occurred regarding the possibility for early check-in, which in fact was not even so early (1PM). The discussion began with a good afternoon, how are you, continued with the words:...but you know check in is at 15:00, to which I replied:...but not for Gold members. I was expecting to receive a more welcoming answer and acknowledgement of my legitimate request to be able to check-in. It became obvious to me that either the hotel implements a silent policy of not accommodating Gold tier members benefits, or the receptionist himself had a problem with our entry data in the system, indicating Macedonian citizenship. I actually felt it was a combination of both. The argument progressed very rapidly into a higher tone discussion by a guest insisting to know why the room isn't ready when online check-in was made previously and a receptionist who even dared to make judgement about the guest's (me) attitude in front of his wife. I have never experienced such an arrogance by a reception desk staff. To make matters worse, a female colleague who was quickly fed with misinformation by her Greek colleague and only heard my high toned voice which is by nature louder for German standards, threatened she would go to the manager to cancel my reservation. The scandal received epic proportions when the manager (who was not on site) claimed that his staff was insulted by me, but in reality he never invited me and my wife to sit down and ask politely what the problem was. It was clear that he only listens what his staff tells him and has no ear for any legitimate complaints by the guests. The epilogue was: Our reservation got cancelled without any effort to calm down a situation which was initiated and further aggravated by his own staff. Money were refunded as promised (today). However, the bitterness remained, especially because the Mercure and Novotel brands were among the most welcoming to us over the past year with very positive experience as Gold members. This all changed a few days ago. For the first time in my life I felt what is it like to be manipulated, abused, lied to and even hated for no obvious reason. I only asked for a service which the LeClub Accorhotels prides on - Gold member early check in. I was not given, nor welcomed later.

M. Business - 28/10/2017 AccorHotels certified review
« A little bit disappointed compared to my previous experiences in this hotel »

Easy to book and check out. Very warm welcome. Room was diapointing: carpet not clean, old comforter on the bed, barroom needs to be refreshed big time. The restaurant for breakfast was packed and the choice was more limited than in the past. Free mini bar make sense life easier.

L7258WWjanw Business - 15/10/2017 TripAdvisor review
« Very poor price / performance ratio »

Poor standard for 160,-€. I will try to avoid this hotel in the future. There was a strange smell in the hotel corridors as well as in the room. The bathroom is reminding 80´s, Very limited breakfast menu, over-boiled eggs... 20 minutes long check-in, even I was alone in the front of the desk.

Couples - 26/09/2017 TripAdvisor review
« Stopover in Munich »

Have used Accor hotels often found this one disappointing. Room was in need of refurbishment shower was old fashioned hand sprayer. Hotel not close to many restaurants so eat in both nights which was an average meal on both counts but no atmosphere in the bar and restaurant. Got size of hotel 300 rooms no swimming pool or gymnasium which I would have thought there is a need for .

Paul Business - 01/09/2017 AccorHotels certified review
« over the past 5 years i noticed points of improvement »

I have been coming regularly (about once each month) for 1 or 2 nights to this hotel. Mostly due to location and completeness of services this has been my hotel of choice. I appreciate many of the services like the free drink and minibar facilities, as well as the excellent restaurant. There are some things that can be improved however: (1) sometimes the corporate rate does not include breakfast and i can understand that, what i do not like is the behavior of the morning staff in those cases, i do understand that i need to pay for breakfast, but they could be much more relaxed about it and make it a much more efficient process. on multiple occasions they explain in a loud (!) voice that i really (!) need to pay. On multiple occasions this has led to delays and line-forming at the restaurant entrance. Why not just give me the invoice and i will leave it signed on the table (i am not trying to cheat you here). (2) after more than 50 visits, the hotel could know by now that i like my pillows to be firm. I know the hotel has different pillows at hand and on several occasions i have come to the front desk to ask for a firmer pillow. (3) no air-conditioning. (4) usually i arrive after 23:00 so i deal with the nigh staff. after spending a full evening in planes and taxi and waiting on airports, they could be a bit more friendly and welcoming. conclusion: i like the hotel, i love coming and it feels familiar; there are points of improvement, especially for the staff and the way they interact with recurring guests.

Madhav K. Business - 01/08/2017 AccorHotels certified review
« Check in experience needs significant improvement, stay was ok otherwise. »

Check-in experience was not good. I arrived at 1 PM on an international flight and had to wait beyond 3 PM to get my room. No food or even coffee was available. Restaurant was fully booked for a birthday party. Being Sunday, it was also very hard to find any open restaurants in the neighbourhood. While I understand the constraints (12 noon checkouts, restaurant fully booked) etc., I thought the hotel could have been a bit more sensitive to the needs of customers. At least offer to serve sandwich/coffee while customers are waiting for their room!

Family - 22/07/2017 TripAdvisor review
« Overpriced and underequipped »

Shower had poor water pressure and very poor temperature regulation. Nearly got scalded.... Also, bathroom is a plastic prefab, not a nice place to be.... Room was small and poorly ventilated, with no air conditioning, so was like an oven. Sleeping was not easy on a warm summer night. Avoid....

Anonymous Business - 20/07/2017 AccorHotels certified review
« another flawless experience (with 1 wish) »

I always try to stay at Mercure Neuperlach Sued when in Munich. I regularly get an upgrade (nice!) and the staff is friendly. I only have 1 wish: more pillows and please a bit more firm.

Family - 31/05/2017 TripAdvisor review
« Not recomendad »

Very small room for family of 4, no air conditioner, no close store or restaurant, the room keycard needed to be updated few times a day, uncomfortable beds, after all bad experience, never stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time after your stay at the Mercure Hotel München Neuperlach South to rate us. Our aim is to offer you and all our guests for your stays an optimal service quality, We deeply regret that the services rendered did not meet your expectations. For the inconvenience, we ask your pardon. We hope to regain your trust in one of your next nights, and would be pleased to be able to soon welcome you back with us. I would appreciate if you let me know when you are in the house again and I will be of course happy to answer any further questions. Sincerely, Roland Spiegel, General Manager

Business - 25/05/2017 TripAdvisor review
« not happy »

the hotel was OK , but everyday i come back i don't find my money ( coins ) . the first day i thought maybe its my mistake , then the next day i was late for a meeting so i forget again some of my money at the table , when i got back i did not find it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 612abdelkaders, pls do not leave any coins at the table or the bed, the cleaning stuff will take this as tipp. Yours, Roland Spiegel

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