Hotel - Mercure Hotel Munich Neuperlach South
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Mercure Hotel

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3 
81739  MUNICH
GERMANY

853 reviews
TripAdvisor Rating Based on 853 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 12 meeting room(s)
  • Self service business centre  (Nearby)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel München Neuperlach Süd, you can choose between Standard Rooms with a queen-size bed, double bed or twin beds and Privilege Rooms with a queen-size bed or a queen-size bed plus sofa. We also have roomsavailable for guests with reduced mobility. All 253 rooms have free WIFI access. Two children aged up to 12 may stay in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10/night).

  • 253 rooms
  • 100% non-smoking hotel
  • 134 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 359 reviews

Our guest reviews for Mercure Hotel Munich Neuperlach South

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 853 reviews
AccorHotels certified review
Paul Business - 01/09/2017
« over the past 5 years i noticed points of improvement »

I have been coming regularly (about once each month) for 1 or 2 nights to this hotel. Mostly due to location and completeness of services this has been my hotel of choice. I appreciate many of the services like the free drink and minibar facilities, as well as the excellent restaurant. There are some things that can be improved however: (1) sometimes the corporate rate does not include breakfast and i can understand that, what i do not like is the behavior of the morning staff in those cases, i do understand that i need to pay for breakfast, but they could be much more relaxed about it and make it a much more efficient process. on multiple occasions they explain in a loud (!) voice that i really (!) need to pay. On multiple occasions this has led to delays and line-forming at the restaurant entrance. Why not just give me the invoice and i will leave it signed on the table (i am not trying to cheat you here). (2) after more than 50 visits, the hotel could know by now that i like my pillows to be firm. I know the hotel has different pillows at hand and on several occasions i have come to the front desk to ask for a firmer pillow. (3) no air-conditioning. (4) usually i arrive after 23:00 so i deal with the nigh staff. after spending a full evening in planes and taxi and waiting on airports, they could be a bit more friendly and welcoming. conclusion: i like the hotel, i love coming and it feels familiar; there are points of improvement, especially for the staff and the way they interact with recurring guests.

AccorHotels certified review
Madhav K. Business - 01/08/2017
« Check in experience needs significant improvement, stay was ok otherwise. »

Check-in experience was not good. I arrived at 1 PM on an international flight and had to wait beyond 3 PM to get my room. No food or even coffee was available. Restaurant was fully booked for a birthday party. Being Sunday, it was also very hard to find any open restaurants in the neighbourhood. While I understand the constraints (12 noon checkouts, restaurant fully booked) etc., I thought the hotel could have been a bit more sensitive to the needs of customers. At least offer to serve sandwich/coffee while customers are waiting for their room!

TripAdvisor review
Family - 22/07/2017
« Overpriced and underequipped »

Shower had poor water pressure and very poor temperature regulation. Nearly got scalded.... Also, bathroom is a plastic prefab, not a nice place to be.... Room was small and poorly ventilated, with no air conditioning, so was like an oven. Sleeping was not easy on a warm summer night. Avoid....

AccorHotels certified review
Anonymous Business - 20/07/2017
« another flawless experience (with 1 wish) »

I always try to stay at Mercure Neuperlach Sued when in Munich. I regularly get an upgrade (nice!) and the staff is friendly. I only have 1 wish: more pillows and please a bit more firm.

TripAdvisor review
Family - 31/05/2017
« Not recomendad »

Very small room for family of 4, no air conditioner, no close store or restaurant, the room keycard needed to be updated few times a day, uncomfortable beds, after all bad experience, never stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time after your stay at the Mercure Hotel München Neuperlach South to rate us. Our aim is to offer you and all our guests for your stays an optimal service quality, We deeply regret that the services rendered did not meet your expectations. For the inconvenience, we ask your pardon. We hope to regain your trust in one of your next nights, and would be pleased to be able to soon welcome you back with us. I would appreciate if you let me know when you are in the house again and I will be of course happy to answer any further questions. Sincerely, Roland Spiegel, General Manager

TripAdvisor review
Business - 25/05/2017
« not happy »

the hotel was OK , but everyday i come back i don't find my money ( coins ) . the first day i thought maybe its my mistake , then the next day i was late for a meeting so i forget again some of my money at the table , when i got back i did not find it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 612abdelkaders, pls do not leave any coins at the table or the bed, the cleaning stuff will take this as tipp. Yours, Roland Spiegel

AccorHotels certified review
Anonymous Business - 08/05/2017

Friendly staff, delicious breakfast buffet, clean but slightly outdated room.

TripAdvisor review
Business - 18/04/2017
« Pleasant, but expected more from a 4* »

Friendly staff, decent size room. At busy times the hot breakfast ran out - not conducive to needing a quick bite before work. Comfortable dble/Queen bed yet you're only given 2xsmall duvets! Not the best nights sleep. Poor bathroom amenities too for a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time after your stay at the Mercure Hotel München Neuperlach South to rate us. Our aim is to offer you and all our guests for your stays an optimal service quality, We deeply regret that the services rendered did not meet your expectations. For the inconvenience, we ask your pardon. We hope to regain your trust in one of your next nights, and would be pleased to be able to soon welcome you back with us. I would appreciate if you let me know when you are in the house again and I will be of course happy to answer any further questions. Sincerely, Roland Spiegel

AccorHotels certified review
Anonymous Business - 28/03/2017

Before stay in Mercure always has water and beer everyday, Now only has water in the first let me feel upsaid.

AccorHotels certified review
Anonymous Business - 28/03/2017

The service was great, team is willing to help in any matter.

TripAdvisor review
Eduardo K Business - 19/03/2017
« perfect location for business »

The hotel is very close to U-Bahn; Neuperlach Sud station. I enjoyed from a clean room, a smiley and helpful team and from the TV in front of the bar. In few words I was not looking for something else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo K, thank you so much for taking the time to evaluate the Mercure Hotel München Neuperlach Süd. I´m happy you´ve enjoyed your stay in our hotel. I will share this positive feedback with the staff. They are going to be happy about it :-) Eduardo K, I really hope to welcome you back very soon. Kind regards from Munich, Sina Beste - Guest Relations Manager

AccorHotels certified review
Anonymous Business - 22/12/2016

I've got what I've expected.

AccorHotels certified review
Anonymous Business - 19/12/2016

This time I can give you only 8 of 10. The new Stuff is still learning and they forgot about my order... Time for improvement.

AccorHotels certified review
Anonymous Business - 13/12/2016

Proximity to workplace makes this an ideal place to stay. Ambiance & comfort is good . However was disappointed that I had to pay for the early check ( 30th Nov 2016) in in spite of being a Le Club Accor member.

TripAdvisor review
alexalaf Friends getaway - 04/12/2016
« Very good choice, perfect value for money »

Very good accommodation, really close to metro station (about 15min from center). Clean and nice rooms, helpful and happy staff. Also very nice breakfast buffet. Good value for money. Absolutely recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexalaf, thank you so much for your positive feedback. We are happy you've enjoyed your stay and we were able to satisfy you. I hope to see you soon in our hotel! Sina Beste

TripAdvisor review
Business - 25/11/2016
« A functional hotel for a business trip »

I stay at this hotel reasonably frequently on business. It is a perfectly functional hotel, although it can get very busy. On this occasion I was able to get an inside room, which was *much* quieter. The WiFi is always a bit of a trial with Accor hotels, and in the past I have had particularly bad experience in this hotel. On this occasion it was much better than usual. There is wired Ethernet, but it seemed to be barely functional, while the WiFi gave about 3Mbit/s. The staff, as is generally the case with Accor hotels were friendly and helpful, although having checked in online and paid in advance, I only had minimal interaction with them this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeremybennet, We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Did you know that we will have a new internet connection next year? We hope it will be much better for you then! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Beste - Front Office Manager

TripAdvisor review
53michalpoland Business - 20/11/2016
« Room service »

Hello, I'm frequent visitor in this hotel but this time I will remember as the one of the worst one. 1) during 2 nights I saw exactly the same eye lenses pack (I'm not using eye lenses) putting inside "the vent" (I don't know if this thing was really vent -on the right side of the door on the roof). I took a picture of this - this is not acceptable from my perspective. 2) after first day I found dirty glass inside my bathroom so it was not cleaned 3) there was no shower gel in the room (both nights) This is not what I am expecting paying 270EUR for two nights. Best regards Michal Ostrowski

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ostrowski, thank you for your feedback. That´s how we can work on our service and improve it, so we can satisfy all our guests. I´m sorry to hear about your negative experience in our hotel. These mistakes shouldn´t happen at all. Be sure we are going to talk with the department of housekeeping about this so it won´t happen anymore. I really hope we didn´t lose you as our guest and you are giving us an other chance. So we can prove you, that we can do better than this. Sina Beste

AccorHotels certified review
Anonymous Business - 27/10/2016

very basic, and my TV didn't function at all!

AccorHotels certified review
Anonymous Business - 27/10/2016

Short stay, late arrival, early leave - only to sleep. No time for other activities. But satisfied

AccorHotels certified review
Anonymous Business - 25/10/2016

as usual very nice stay (# 20 this year i think....) - not so happy to always see the same questionnaire.

Our most recent 20 reviews
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