Mercure Airport Hotel Berlin Tegel 4 stars

TripAdvisor rating 3.5/5 1,074 reviews
Mercure Airport Hotel Berlin Tegel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • BERLIN TEGEL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Airport Hotel Berlin Tegel

Kurt Schumacher Damm 202
13405
berlin
germany

Tel: +493041060

Fax: (+49)30/4106700

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 109 :   BUS 109 LUFTFRACHT

  • BUS 128 :   BUS 128 LUFTFRACHT

  • BUS TXL :   BUS TXL AIRPORT TEGEL

  • BUS X9 :   BUS X9 AIRPORT TEGEL

  • By plane

    BERLIN SCHONEFELD At 35km / 21.88 miles

  • By plane

    BERLIN TEGEL At 0.8km / 0.5 miles - Shuttle free

  • By plane

    TEMPELHOF At 20km / 12.43 miles

  • By helicopter

    FLUGHAFEN TEGEL At 0.8km / 0.5 miles

  • By car

    FLUGHAFEN TEGEL At 1km / 0.62 miles

  • By car

    SAATWINKLER DAMM At 1km / 0.63 miles

  • By train

    BAHNHOF SPANDAU At 10km / 6.21 miles

GPS :52.551593, 13.301396

Currently, close to our hotel

Classic Open Air 2019

From 04/07/2019 to 08/07/2019

At 7.4 km

Tour of the Pergame Museum, Berlin

From 01/01/2010 to 31/12/2019

At 7.4 km

Old National Gallery, Berlin

From 01/01/2010 to 31/12/2019

At 7.4 km

Museum of German History, Berlin, visit

From 01/01/2010 to 31/12/2019

At 7.5 km

The Bode Museum, Berlin, visit

From 01/01/2010 to 31/12/2019

At 7.5 km

Altes Museum in Berlin, UNESCO heritage, visit

From 01/01/2010 to 31/12/2019

At 7.5 km

Berlin Cathedral, visit

From 01/01/2019 to 31/12/2019

At 7.5 km

Schönhausen Palace, Berlin, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 7.6 km

Tour of the Television Tower, Berlin

From 01/01/2019 to 31/12/2019

At 8.1 km

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 8.4 km

Our accommodations

All 186 rooms at the 4-star Mercure Airport Hotel Berlin Tegel are air-conditioned and have free WIFI access. Two rooms are reserved for people with reduced mobility. The cleanliness of your mattress is ensured with the Potema system. Two children up to 16 years may sleep in your room free of change. Your pets are also welcome to stay at the Mercure Berlin Tegel for a charge of EUR 10/night.

Standard Room with double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed and pull-out bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Ulrike: Meditation

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Tanja: Berlin Wall

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Stefan: Flying High

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Maria: Sleep Tight

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Borys: Moonstruck

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LA CARAVELLE

Type of cuisine: International

Our La Caravelle restaurant seats up to 130 guests and has a terrace, which is the perfect place to while away the hours when the weather is nice. A selection of international dishes are served daily in the cozy atmosphere from 11am to midnight.

Lunch

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCKPIT BAR

Photo non contractuelle / Strictly non binding

In our cozy "Cockpit Bar" you can choose your favorite drink from our extensive drinks menu every day between 10am and 1am. Round off your day in a pleasant atmosphere and sample our vintage wines at reasonable prices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Airport Hotel Berlin Tegel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,069 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,074 reviews

Very comfortable and relaxing.

Customer review rating 4.2/5

Bob S. Solo - 30/05/2019 AccorHotels certified review

I was pleased with the professional, friendly staff and the relaxing comfort of the hotel.

It was ok.

Customer review rating 4.2/5

Frank S. Business - 26/05/2019 AccorHotels certified review

Desk staff was curt and inconsistent in providing information. My colleague received different information than I did. Neither explained the tidiculaous parking fees. exhorbitant and poorly implemented.

Dear Frank S., Thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mesut Kesici Direktor/Hotel Manager

Perfect Location

TripAdvisor rating 3.5/5

Wotanhl Couples - 26/05/2019 TripAdvisor review

This hotel, as you might suspect from the name, is very conveniently located next to Berlin Tegel AP. They offer very convenient shuttle service to and from the airport on about 10-15 minutes notice. The rooms are comfortable and the staff was extremely helpful.

Dear Wotanhl, thank you for your stay at our hotel and for the amazing 5 from 5 points feedback from your side. We would be happy to welcome you again in the near future. Best regards, F.Behling Rooms Division Manager & Team

Only if you need to be beside the airport

TripAdvisor rating 3.5/5

OTRman Business - 24/05/2019 TripAdvisor review

Very slow check in, rooms only average considering price charged. Restaurant staff uninterested, service very slow and charging top prices for average food. Did not have breakfast as at €24 I feel it is not expensive. The only positive is the free transfer to and from the airport . The hotel is similar to the airport - disorganised mess.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.Behling Rooms Division Manager & Team

Great location

Customer review rating 4.2/5

Molly K. Families - 13/05/2019 AccorHotels certified review

The services were great. Great loction The parking fee and breakfast fee are very very expressive. I suggest that will be telephone point (free) that we will be able to order shuttle. Thank you

Dear Molly k., Thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mesut Kesici Direktor/Hotel Manager

Good hotel

Customer review rating 4.2/5

Henrik Business - 11/05/2019 AccorHotels certified review

The hotel is good, with good service staff and excellent location. The fitness room could be upgraded with at least some weights and a pull-up bar, and be open 24h. The breakfast is nice, but as only a small portion is served at a time it is common to have to wait for some dishes which is frustrating.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, F.Behling Rooms Division Manager & Team

Dissapointed

Customer review rating 4.2/5

Noname Business - 09/05/2019 AccorHotels certified review

This time everything was dissapointing. Taxi booking didn't work. We didn't get any reaervation number and I guess some bum took ours. Restaurant service was poor. One girl was working hard without any contact to customers and two hair boys were playing with computer. In the morning we asked shuttle bus, but we needed to wait for it's driver. Once he came there were no seat in the shuttle. So this time it was just noisy room with high price.

Dear Timo L., Thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mesut Kesici Direktor/Hotel Manager

Restful stay before flight home

Customer review rating 4.2/5

Loraine K. Couples - 04/05/2019 AccorHotels certified review

We chose the hotel for its proximity to Berlin Tegel Airport and were pleasantly surprised by the green space that surrounded it. The hotel staff was never less than friendly and helpful, and our arriving a bit early was no problem. We were so appreciative of the hotel shuttle, and the croissants available for folks like us up very early for flights home.

Dear Loraine K., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Behling Rooms Division Manager & Team

Efficient hotel

TripAdvisor rating 3.5/5

John B Business - 01/05/2019 TripAdvisor review

Good location, clean, staff was friendly and efficient and the shuttle to the airport is helpful. The only drawback is that the hotel has nothing within walking distance. It does have a hotel restaurant, but that's about it.

Dear Mr. John B., thank you very much for your kind words and the fantastic feedback after your stay at our hotel. We would be pleased to welcome you back again at your next stay in Berlin. Best regards, F.Behling Rooms Division Manager & Team
Customer review rating 4.2/5

Anonymous Solo - 22/04/2019 AccorHotels certified review

Park sleep and fly

Liebe Frau K., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, F.Behling Rooms Division Manager & Team

Shuttle Driver Made Me Miss Flight

Customer review rating 4.2/5

Nicole Friends - 18/04/2019 AccorHotels certified review

I stayed at your hotel from April 7th to 8th in Room 300. On the morning of April 8th, at about 8:10-8:15 while checking out, friends who were also staying at the hotel asked for the shuttle driver to be called. We waited over 20 minutes and three phone calls for the driver to show up, and when he did, it was obvious he'd been sleeping, and his cell phone was left in the shuttle bus. Because it took over 20 minutes to get a 2-minute drive to the airport, I missed my flight's bag check time and was charged to take a later flight. I was charged €216.24 to change my flight. I would like to either be reimbursed for this or refunded for the cost of my stay, which was otherwise quite comfortable.

Dear Mrs. W., thank you very much for your comment. We are sorry for the inconvenience on your departure day. Our shuttle service is just available on direct request. There is no regular time schedule or fixed times for the transportation offered or guaranteed. The driving time between the Hotel and the Airport is depending from the traffic situation each day. The Hotel is not liable for any delay to reach the flights right in time. Under consideration of this points we do not agree with a refund. We would be pleased to welcome you again to prove you our hospitality. with best regards, B. Albrecht Direktionsassistent / Assistant Hotel Manager

Extremely comfortable

Customer review rating 4.2/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Bedroom was very comfortable. Evening meal in restaurant was very good. The breakfast the following morning offered a very good choice & again the food was very good

Dear Mr.P., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, F.Behling Rooms Division Manager & Team

Helpful staff!

Customer review rating 4.2/5

Katie Business - 17/04/2019 AccorHotels certified review

Staff was very helpful when my reservation did not go through correctly.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Behling Rooms Division Manager & Team

Hungary

Customer review rating 4.2/5

Anonymous Business - 17/04/2019 AccorHotels certified review

Stayed 1 night only due to business trip from Hungary to Poland. Very good restaurant, clean room, nice employees.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards from Berlin, F.Behling Rooms Division Manager & Team

A first class expeiance from a first class 4 star hotel

Customer review rating 4.2/5

Graham C. C. A. A. G. Business - 17/04/2019 AccorHotels certified review

Staff extremly freindly, very polite, very helpfull and very proffessional. They made absolutly no issue about any request or question. When it comes to food, I am one of the most difficult people on the planet, but I can honestly say I would highly recomend the restrauant The chef is in a class of his own, food cooked to perfection and flawless. The hotel in general was very clean and tiday and very well presented, worthy of 5 Stars.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Berlin, F.Behling Rooms Division Manager & Team

Run down

TripAdvisor rating 3.5/5

IainEGraham Business - 07/04/2019 TripAdvisor review

Very expensive for such a run-down hotel. On the positive side it is near the airport, so close that taxi drivers don’t want to take you there but it seems impossible to find a walking route. The bar area is ok and didn’t try the restaurant, but other areas were run down and in real need of renovation. As usual with Mercury’s, there was no iron or ironing board in. The room, you have to ask for one at reception, which is really annoying and in my view just and excuse to get another tip when they bring it to your room. There was a pool but it had been drained- it was outdoors and current weather meant I probably wouldn’t have used it. The biggest problem, thoug, was the constant interruption of housekeeping staff. One knocked on my door at about 5pm an hour after I had checked in - no idea why, she ddin’t Speak English and I don’t speak German. Then the following morning they knocked on my door no less than 4 times between 8am and 11am! Checkout was supposed to be up to 12. At 11 the staff who knocked said, in poor English- “you must leave soon”. Not only is this annoying that they keep disturbing you (I was still in bed the first time they tried to come in) but I simply don’t trust hotels where the staff are constantly knocking on the door. It makes you wonder if they’re just trying to catch you out of the room so they can go through your stuff or something? Also, for some reason ,you have to pay for your room before you get to see it, the receptionist insisted on charging me my full stay on arrival. I don’t know if that’s just a German thing because I don’t stay there often, but it’s not the most friendly and pleasant way to get introduced to a place.

Dear valued guest, thank you for your stay at the Mercure Airport Hotel Berlin Tegel and your comments after you stay. For us all the comments are important, as they help us to improve our hotel and our service day by day. We are really sorry that we did not meet your expectations. Kind regards from Berlin, F.Behling Rooms Division Manager & Team

good

Customer review rating 4.2/5

Christos V. Business - 28/03/2019 AccorHotels certified review

Good clean Rooms. Pleasant and Helpful staff

Dear Christos V., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Behling Rooms Division Manager

Everything you need for a great stay

Customer review rating 4.2/5

Anthony Business - 28/03/2019 AccorHotels certified review

Easy to check in with really helpful staff. The room was great and I had a nice meal in the restaurant for dinner. The airport shuttle was a real bonus too

Dear Anthony R., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Behling Rooms Division Manager

Efficient, clean, convenient

Customer review rating 4.2/5

Anonymous Solo - 28/03/2019 AccorHotels certified review

The hotel with airport shuttle was very convenient, clean and had surprisingly good food. Very relaxing.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Behling Rooms Division Manager

Berlin to Amsterdam

TripAdvisor rating 3.5/5

Sightseer57462064258 Business - 22/03/2019 TripAdvisor review

I have stayed here many times the night before flying out of Berlin. The hotel has a good restaurant, bar and several nice amenities such as a sauna, exercise equipment and shuttle service. My only complaint is the older style showers which are small.

Dear valued guest, thank you very much for taking your time to review your experiences at our hotel. We are happy that you´ve enjoyed the restaurant as well as our sauna and our free shuttle service which is working from 04:45am until 11:45pm. We hope to have the pleasure of welcoming you back soon again. Kind regards, F.Behling Rooms Division Manager & Team
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