Novotel Lisboa Hotel 4 stars

TripAdvisor rating 4.0/5 3,373 reviews
Novotel Lisboa
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Airport shuttle opposite the hotel and metro just 5 minutes away on foot

  • Modern, confortable and ergonomically designed rooms

  • Swimming pool, fitness club and play areas for childrens

  • Spacious and modern meeting rooms with natural light

  • Free internet WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • EUR 29 per night will be charged for petsPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Closed from October 1, 2017, to May 3, 2018
  • Fitness centre
  • Outdoor playground for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
Nº de Registo:543
1099-051
lisboa
portugal

Check-in from 14h00

Check out up to 12h00

  • AEROBUS :   AEROBUS AV. JOSÉ MALHOA

  • Airport Shuttle :   Av. Jose Malhoa

  • LINHA DA GAIVOTA (BLUE) :   BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1.24 miles

  • By car

    A2 At 2km / 1.24 miles

  • By car

    A5 At 5km / 3.11 miles

  • By train

    ESTAÇÃO SETE RIOS At 0.5km / 0.31 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3.73 miles

GPS :38.736981, -9.163274

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Room with 1 double bed and a sofa.

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 queen bed and 1 sofa.

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed and a sofa bed.

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed - adapted for people with reduced mobility

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 2 single beds and 1 sofa.

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 queen bed and 1 sofa.

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 bed and 1 sofa.

  • Max. number of persons: 1
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV

Suite with 1 queen-size bed and a living room.

  • Max. number of persons: 2
  • Area: From 55
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

A BICICLETA

Type of cuisine: International

Restaurant that offers a unique journey through the best dining experiences with a vintage-modern, cool and welcoming design, where bicycles and aromatic plants complement the setting.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR A BICICLETA

Photo non contractuelle / Strictly non binding

The perfect place to relax and socialize.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,735 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,373 reviews

Excelente

Customer review rating 4.2/5

Marta B. A. Families - 06/09/2019 AccorHotels review

Top

generally satisfied

Customer review rating 4.2/5

Anonymous Couples - 06/09/2019 AccorHotels review

We enjoyed our break but there were a few points to mention. a. In your lift it states swimming pool opens at 0800, it was therefore annoying to find it did not open until 0900. Air conditioning unit in room was noisy and impeded sleep.

Service Delivered as Expected.

Customer review rating 4.2/5

Christopher P. Business - 06/09/2019 AccorHotels review

1) Good service from the front desk. 2) Breakfast was pretty boring.

Great

Customer review rating 4.2/5

Anonymous Families - 04/09/2019 AccorHotels review

The hotel was great and we liked the rooms . We enjoyed the breakfast

Normal

Customer review rating 4.2/5

Lucía Families - 02/09/2019 AccorHotels review

Normal nada destacable a favor

Estimada ANTONIA Gracias por sus comentarios. Su opinión fue inferior a la media de nuestro hotel y nos gustaría saber qué podríamos hacer mejor la próxima vez. Por favor escríbanos a h0… Esperamos con interés escuchar de usted. Saludos cordiales Henrique y el equipo Novotel.
Customer review rating 4.2/5

Gordon B. Couples - 01/09/2019 AccorHotels review

We enjoyed our previous stay with your hotel and we participated in your survey, however this time we stayed with you, our comments in our previous survey it seems went un-noticed as you still supply cardboard cups in the rooms, albeit that the charge for the rooms we would have expected more. The prices for the mini bar are expensive when I can get the same size bottle of water you supply for .12e in Lidl. The Sagres for 2e cheaper, so I am sorry but I will look elsewhere on my next visit in January. The staff were very pleasent

Dear GORDON, Thanks for your feedback. Even though we do listen to what you and other guests say we only ever change anything when both we believe it is a problem and more than on guest gives us feedback about it. I am sad to learn that we will loose you due to the cost of the minibar and the paper cups. We look forward to hear from you. I remain at your service. Best regards Henrique and the Team.

Mr Brian M.

Customer review rating 4.2/5

Brian Families - 01/09/2019 AccorHotels review

The overall experience was good. Quality of food, cleanliness, staff helpfulness. The location was very convenient for our needs during our short stay in Lisbon. The breakfast choices provided were excellent and very good value for money. Could have been better: The car park had no usable spaces for a normal sized car even though the sign outside stated their were free spaces. The staff in the bar and restaurant were extremely busy and as a result were not always as attentive as hey could have been.

Dear BRIAN, Thanks for your amazing score and detailed feedback. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Enjoyable family friendly hotel

Customer review rating 4.2/5

Caroline Families - 28/08/2019 AccorHotels review

We had a very enjoyable stay, an ideal location to visit the zoo we were able to walk there. Great for families, room and bathroom were very clean and a good size. Staff were very helpful.

GREAT FOR FAMILIES

Customer review rating 4.2/5

Karen Families - 26/08/2019 AccorHotels review

We enjoyed our stay. The room was the right for two adults and one child. The front desk staff was very helpful. We chose a hotel because we wanted the amenities that come with it: pool, bar, restaurant. All of these were very good. I would stay at a Novotel again with my family.

Family trip

Customer review rating 4.2/5

Desislava M. Families - 26/08/2019 AccorHotels review

Great breakfast, excellent family room. Location is not central but witk metro is OK. Nearest metro stop, Praza de Espana, is around 5-7 minutes by walking to the hotel. Very good housekeeping and very attentive reception guys.

Dear DESISLAVA, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Poor state of hotel facilities

Customer review rating 4.2/5

R. Couples - 26/08/2019 AccorHotels review

Extremely poor; Faulty lifts, overfull of noisy children. Broken window - catch, broken lamp, broken kettle, inability of staff to understand the need to change the telecommand rather than just say "It's working now" Staying in a limited mobility room was a sobering and unpleasant experience.

Herr

Customer review rating 4.2/5

Juha Families - 26/08/2019 AccorHotels review

Hotel is ok, but some minor issues: Restaurant at nights was fully booked all the time, breakfast was too crowded - no plates, no bread, coffee machines not working, lots of noice from aircraft, worn rooms, no bottle opener in the room - but free drinks = no sense. I asked bottle opener, it was not delivered. Kids program was a plus.

Great hotel fir family. Location very good

Customer review rating 4.2/5

Cristina T. Families - 26/08/2019 AccorHotels review

The room was kept tidy by the household staff, and im so impressed. Breakfast was fabulously delicious with alot of choices. Hotel staffs are excellent.

Dear MA CRISTINA, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

A good hotel but poorly managed particularly customer service

Customer review rating 4.2/5

Mohammed T. Families - 24/08/2019 AccorHotels review

The problem started with difficulty in booking 2 rooms from 18 to 20th August, 2019. It took 4 telephone calls and more than half an hour to get through to somebody who could make booking for us. We were quoted the room charges and we paid through a credit card on "non-cancellable" basis. Confirmation was sent to me by e-mail. One room was booked for me and my wife and the other for the family of my son. I travelled from the UK and my son from Algarve. Although it was agreed that my son would be allowed entry to his room as he was arriving before us. However, he was kept waiting for 1-1/2 hours and told that his booking was not paid. When I arrived, after queueing for 15 minutes, different versions were provided, but that they had charged for only one room though they had confirmation of booking 2 rooms. Nobody knew whose mistake it was at Novotel Hotel, but stating that it was a Sunday and it was difficult to find out. Then rooms were offered one level below what we had booked. We were told that, although it was 3 pm, were not ready and cleaning will take 40 minutes. We were quite annoyed. We had offered to pay in cash the payment for one room Novotel failed to collect from the credit card company, Finally when we insisted to see the duty Manager to allow us to go to rooms we had booked, the matter got resolved, with us getting upgraded, first on condition we pay extra. We agreed to do that, but then the extra charge was refunded. We have been a member of Accor Club but it is this kind of very poor service that has kept us from coming to an Accor Hotel. As a side comment the restaurant has quite a good choice of food but is poorly run, admittedly at a very busy period. Spoons, knives and forks are found missing. For forks I and other clients had at least 5 minutes' wait. Out of 4 coffee machines, 2 were out of order on Day 1, with queues building up.

Anuj

Customer review rating 4.2/5

Anuj Business - 23/08/2019 AccorHotels review

The stay was good . Few things —I will be here for a month but had to book in slots of under 10 days . So I requested to be moved to a non handicap room as I don’t want to block this . Staff was not very helpful and I ended up staying here itself ( even now )

Not so good

Customer review rating 4.2/5

Adil Families - 21/08/2019 AccorHotels review

Not at its best

Dear ADIL, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h0… We look forward to hear from you. Best regards Henrique and the Team.

Comfortable

Customer review rating 4.2/5

Gabriel C. Families - 21/08/2019 AccorHotels review

Staff extremely earm and helpful specially desk crew, please send our congrats

Dear GABRIEL, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Novotel Lisbon

Customer review rating 4.2/5

B. Families - 17/08/2019 AccorHotels review

From the architectural layout, you can of course immediately feel you're in a Novotel. On the plus side, the bathrooms are roomier than most Novotels. On the negative side: the very small, pigeon-hole windows make you feel a bit like you're confined by four walls. But unless you're claustrophobic, no big deal because the view is not exceptional anyway. Front desk : very friendly and helpful. Housekeeping : 10/10 But room service is inexistant (we waited for hours, and finally decided to cancel) and when you go down to the restaurant/bar in person, service wasn't any better (they offered the explanation that we arrived during a shift change). The firness room is a disgrace. We stayed four nights and I personally never saw the water cooler with any water in it. The eliptical was broken (one arm missing). The small pool was way over-congested : this hotel has eleven floors and was full when we stayed - the activity facilities are not adapted to this volume of guests. Upon arrival, we were told we were upgraded to a VIP room except we didn't notice anything VIP about it. No bath robes like others had. The light switch on my side of the bed was . . missing ! The A/C worked well though. Also note that this hotel is NOT downtown (we knoew this - no surprise) so getting to city center could be an issue (not really doable on foot, but cab or metro = OK). In conclusion: our stay wasn't a total disaster, but I wouldn't qualify it as a pleasant experience either.

Family friendly stay

Customer review rating 4.2/5

Joaquim B. Families - 15/08/2019 AccorHotels review

Novotel is always my first choice especially whenever we go on family vacation..The reception staff are very courteous and always willing to assist..Easy to reach to any destination or downtown from here..

Dear JOAQUIM, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Team.

Very good!!

Customer review rating 4.2/5

Ramón C. Families - 13/08/2019 AccorHotels review

Everything excellent, very helpful staff.

Dear RAMON C. SANTANA, We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
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