Hotel Mercure Wien Zentrum

TripAdvisor rating 4.0/5 1,771 reviews
Hotel Mercure Wien Zentrum
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+ 21 Services
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Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010
vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U3 :   U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

Our accommodations

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: 1
  • Area: A partir de 16
  • Wireless internet in your room

Standard Double Room

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room

Privilege Double Room

  • Max. number of persons: 2
  • Area: A partir de 20
  • Wireless internet in your room
  • Nespresso machine
  • Bathroom products

MyRoom by Katharina: May I have this dance?

  • Max. number of persons: 2
  • Area: A partir de 20
  • Wireless internet in your room

My Room by Adrienn: Dolce Vita

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room

MyRoom by Edina: A Viennese "Melange"

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room

My Room by Sabine: Sweet dreams

  • Max. number of persons: 2
  • Area: A partir de 16
  • Wireless internet in your room

Our restaurants and bars

GO!Wien

Type of cuisine: Regional

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,797 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,771 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

excellent hotel

TripAdvisor rating 4.0/5

ther014 Couples - 16/10/2019 TripAdvisor review

Mercure Wien Zentrum is right in the middle and best location in Vienna. It is very close and walking distance to Stephanplatz, most restaurants and shops. Very clean hotel and wonderful breakfast. Hotel staff are extremely helpful and friendly.

Rude Staff Experience

Customer review rating 4.4/5

Shannon L. M. Solo - 13/10/2019 AccorHotels review

Checked into the hotel from 8th Oct till 11th oct 2019. The overall experience was fine and also most of the front line staff are friendly and approachable except for one particular frontdesk staff, Yasmine, particularly rude and unfriendly. She handled my check in and check out, experience with her was shocking. I asked for information on the tours and maps, she was so reluctant and couldn't be bothered to share. She seemed to be annoyed and impatient. She handled me the stack of catalogs and that's it. When checked into the room, there are no slippers and vanity and hence rang to request for it. This time the staff who picked up the call was nice and mentioned they will send to the room shortly. I rang the second time as i forgotten to request for extra pillow (the information card mentioned there is an extra pillow in the wardrobe but not in there and only 2 very soft pillow were provided). This time, it was Yasmine who picked up the call as i could recognise her voice after the earlier experience. She said to me what else more do i need and say everything at one go cos i rang earlier and her colleague assisted. Was taken aback with her tone and how she told me off. Check out in general was okie although again handled by her. No invoice was given to me despite requested for it as she said was already paid. Requested for my luggage and laptop bag to be kept in the hotel storage for few hours, she handled and passed me a small slip. There were a total of 2 luggage bags and a laptop bag (she took it later) and i asked if she should write down 3 bags instead so that her colleague if so, will be able to manage it easily if she isn't around. She brushed me off and told me that its safe and need not write anything with her impatient look. Then she went off to put on her coat, spoke to her colleague in the small room and left the hotel. When back for collection, as i expected, only 2 pcs of my luggage were pulled out by another staff. Asked if he sees a blue laptop backpack and he went in to the store area and bring to me. Apologised as it was not tagged together earlier. Here it goes with a warm smile. Pardon to say, if she wants to remain in the hospitality industry, she needs to observe her attitude as the guests to check into your hotel is to relax and trusted the service level is great. Her attitude was the worst i ever experienced in all the accord chain hotels i ever checked in. Even Ibis standard despite is only 3 stars, the frontdesk staff are so much more friendlier and approachable than her. I hope the other guests will not go through the same nasty experience from Yasmine. Generally the room is relatively small but the location is excellent. Can be abit noisy as its facing the street and some construction work on-going, else, all is fine. Regards, Shannon.

Dear Shannon Mei Wah L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience with our reception staff did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured that I will take care of it immediately. As a small compensation, I have allowed myself to credit you 2000 points to your LeClub Accorhotels account.Please believe me that the welfare of our guests is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Mrs

Customer review rating 4.4/5

Joan H. Couples - 11/10/2019 AccorHotels review

satisfactory

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Very welcoming and great service and facilities

Customer review rating 4.4/5

Kay F. Friends - 07/10/2019 AccorHotels review

We stayed overnight prior to returning to Australia. Staff were very friendly and professional and the rooms were very comfortable.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Lovely hotel; great service

Customer review rating 4.4/5

C P. Friends - 01/10/2019 AccorHotels review

Fantastic service and help finding things to do over short period

Dear Cassandra P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

OK stay

Customer review rating 4.4/5

Aed Couples - 30/09/2019 AccorHotels review

The hotel is not fully renovated. Halls in each floor look old and are not maintained. The lobby is nice but always smells from the food in the restaurant. Beds are not confortable. We mentioned this at the reception and I also mentioned that Ibis styles has better beds. A person in the reception replied to me that that was true but that at Mercure they preferred to have better service than better beds!!!! Amazing answer !!!!. :(

Dear Alejandro D., We appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. We do apologize for the inconvenience. Please rest assured I will forward all your remarks to the responsible department. Services as described does not match with our high Mercure Quality standards, therefore your feedback is very important for us! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Friendly staff, great hotel centrally situated and fabulous breakfast.

Customer review rating 4.4/5

Anonymous Couples - 27/09/2019 AccorHotels review

Staff friendly and helpful. Nothing was too much trouble for them. Breakfast was fabulous with a great varied selection, something for everyone. Room quite small but adequate for our stay. Only thing we noticed was the bedding was not changed during our 5 night stay. All in all excellent hotel.

Dear Moira L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But also your remark to the cleaning service I will share with the housekeeping team. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
Customer review rating 4.4/5

Anonymous Couples - 22/09/2019 AccorHotels review

Very nice

Dear TImm H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
Customer review rating 4.4/5

Nadia Business - 20/09/2019 AccorHotels review

Perfect location in the center. very friendly and helpful employees. Would recommend it

Dear Nadia Luisa K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Excellent Stay at Mercure Wein Zentrum

Customer review rating 4.4/5

Liz Business - 19/09/2019 AccorHotels review

Easy and excellent stay. No problems and quick check in and check out.

Dear Elizabeth Jacqueline B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Vienna downtown overnight

Customer review rating 4.4/5

Max Business - 18/09/2019 AccorHotels review

Nice hotel in the heart oth Vienna. Clean room and rich breakfest in almost family atmosphere.

Dear Libor D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Nice hotel, friendly staff, nice position in the city.

Customer review rating 4.4/5

Anonymous Business - 12/09/2019 AccorHotels review

Enjoyed my stay.

Dear Philippe M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

very satisfied

Customer review rating 4.4/5

K.f. Couples - 11/09/2019 AccorHotels review

Very nice staff. We stayed on a bed and breakfast basis, and the breakfast was really good - huge variety and always fresh.

Dear Keith F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Hotel was fine but never received e-mail receipt after checkout

Customer review rating 4.4/5

Neil I. Business - 10/09/2019 AccorHotels review

The hotel was very good as were the staff but having used the fast checkout I never received the e-mail receipt. I have used this service before in the UK and never had a problem but in both Mercures I stayed at (the other was the Mercure Biedermeier) I received no bill. I have had to call your front desk and send an e-mail to get the receipt. If you push this service then please ensure you can produce the receipts.

Dear Neil I., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. We regret to read that the fast check out did not work very well. We do apologize for the inconvenience. You are right this service should work. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Feel Welcomed

Customer review rating 4.4/5

Keith N. Business - 07/09/2019 AccorHotels review

When we arrived at the hotel before check-in time, the reception asked if this is our first time to Vienna. Yes. This is our first time here. She offered recommendation to us on where to hang around for the next few hours.

Dear Yuqin N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Excellent location, very friendly staff, room has everything

Customer review rating 4.4/5

Robert Couples - 07/09/2019 AccorHotels review

The checking in was smooth and quick, the room very clean and tidy. The staff are all very friendly and efficient.

Dear Robert H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

EXCELLENT EMPLACEMENT A VIENNE

Customer review rating 4.4/5

Christine Families - 06/09/2019 AccorHotels review

EXCELLENT EMPLACEMENT

Dear Christine J., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Perfect

Customer review rating 4.4/5

B. Couples - 03/09/2019 AccorHotels review

A very good experience, a nice room and a friendly staff in the city center.

Dear Michael B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Comfortable hotel in great location

TripAdvisor rating 4.0/5

sue827 Business - 01/09/2019 TripAdvisor review

Excellent location for both the city of Vienna and for the conference centre, which is only 20 minutes door to do by metro. Hotel is very comfortable and staff are unfailingly helpful and seem to be genuinely invested in ensuring their guests have a good stay. We have stayed here before and if we return to Vienna, will definitely base ourselves here again

Dear Mercure Guest! Thank you for your kind feedback to your recent stay with us at Mercure Wien Zentrum. What a pleasure to read you had such a lovely time at the hotel and felt well taken care of. We appreciate your kind words to our staff members. Our Staff members are genuine, and truly want our guests to know that we appreciate you and want to make your time with us special, every stay. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We are looking forward to welcome you back to us. Kind regards Kerstin Allabauer Front Office Manager

Very comfortable stay in a great location

Customer review rating 4.4/5

Suze Business - 30/08/2019 AccorHotels review

Visited Vienna for a conference. The hotel is in a fantastic location for both the city centre with its wonderful restraints and cultural heritage and also for the conference centre which is only 20 minutes ( door to door) by U-bahn. We found all the hotel staff to be friendly and very helpful and felt they were genuinely interested in ensuring we had a good stay. Our room was very comfortable and clean with an excellent shower, plenty of hot water, comfortable bed and good WiFi. We have stayed here before and when we return to Vienna will definitely stay here again.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum
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