Hotel Mercure Wien Zentrum

TripAdvisor rating 4.0/5 1,761 reviews
Hotel Mercure Wien Zentrum
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Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010
vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U3 :   U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

Our accommodations

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

MyRoom by Katharina: May I have this dance?

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Adrienn: Dolce Vita

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Edina: A Viennese "Melange"

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Sabine: Sweet dreams

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

GO!Wien

Type of cuisine: Regional

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,685 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,761 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Long Weekend in Vienna

TripAdvisor rating 4.0/5

Savvy-TravelerUSA Couples - 15/08/2019 TripAdvisor review

The staff were awesome. The location was perfect for sightseeing. There are a lot of restaurants and bars very close. Unfortunately, it was a hot August weekend in Vienna. As a result, the room did not cool down much. The rooms as you might expect for the old town were very small.

Dear Mercure Guest! Thank you so much for your feedback regarding your recent stay with us at Mercure Wien Zentrum. We are glad to know you had an overall pleasant stay and you especially enjoyed the great city center location within walking distance to many popular restaurants. We do apologize that you were not satisfied with the AC in your room. Please rest assured I will forward your remarks. Hopefully we are able to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Manager

Great location, lovely room, good breakfast, nice staff

Customer review rating 4.4/5

Christophe Couples - 12/08/2019 AccorHotels review

Very nice room in the centre of Vienna, good breakfast in the morning.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Excellent hotel in perfect location

Customer review rating 4.4/5

Sara Couples - 09/08/2019 AccorHotels review

Hotel is a short walk to St Stephen's Cathedral and 2 main tube stations. We stayed in a privilage room and the facilities were excellent.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Fabulous hotel that we have visited before.

Customer review rating 4.4/5

Vonnie Couples - 08/08/2019 AccorHotels review

Oliver welcomed us and made sure our request of a bathtub was fulfilled. He was absolutely charming and also showed us how to use the safe in our room. Nasir was wonderful in the bar , great cocktails and the bar staff made a big fuss of my husband on his birthday: with a delicious chocolate cake and candle. We had a lovely time during our three night stay. We will definitely be returning again

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with Oliver and Nasir. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Disappointed

Customer review rating 4.4/5

Candee Friends - 07/08/2019 AccorHotels review

Disappointed because most Mercures I have stayed at were at a higher standard

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Superb stay

Customer review rating 4.4/5

Richard T. Families - 05/08/2019 AccorHotels review

Excellent hotel in a superb location with friendly very helpful staff.

Dear Richard T., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Perfect stay

Customer review rating 4.4/5

Brian Couples - 05/08/2019 AccorHotels review

From the moment we arrived until to checking out we were very impressed with the welcoming and professional staff, in particular Julia. Our room was clean and very comfortable, breakfasts was excellent and the hotel was in a very good location for exploring the city. We will definitely recommend this hotel. On of the best Mercure branded hotels we have stayed in over many years.

Dear Brian M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback, in particular from a LeClub Gold Member as you are. I will share your comments with Julia and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

One of the grand experience

Customer review rating 4.4/5

Pk Friends - 31/07/2019 AccorHotels review

It was an amazing experience staying in your property. The location was prime and the property and facilities are beyond the expectation. The first impression was the location that located just few minutes walk to Stephanplatz and only a few meters from the U line. The room was really cozy and the bed was truly comfortable. Big round of applause to the staffs for being so kind and gentle to show us the attractions nearby and the attractions of Vienna.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

excellent

Customer review rating 4.4/5

Denis M. Couples - 29/07/2019 AccorHotels review

Great service ,breakfast ,air con and location

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Extended holiday

Customer review rating 4.4/5

L D. N. Couples - 26/07/2019 AccorHotels review

Staff makes or breaks a hotel. The staff were great. Breakfast was five star.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Great location with friendly staffs

TripAdvisor rating 4.0/5

kulkett Business - 25/07/2019 TripAdvisor review

The hotel located in the heart of Vienna, very great location with walking distance to all shopping and dining, very convenience. The hotel staffs are very helpful and friendly. The room is fine, but not so big.

Dear Mercure Guest! Thank you for your kind words to your recent stay at the Mercure Wien Zentrum. We are happy to read you enjoyed our perfect city center location within walking distance of popular Vienna attractions. We also appreciate you comments to our friendly hotel staff. You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Manager

good but not the best

Customer review rating 4.4/5

Albert C. Families - 19/07/2019 AccorHotels review

Front Desk services not maintain a good standard

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience with our reception staff did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Was very nice and cozy hotel

Customer review rating 4.4/5

Elfie S. Families - 18/07/2019 AccorHotels review

We stayed in Vienna for 2 days to experience the culture of the city, the hotel is in the centre and we walked everywhere, was great. Staff friendly and helpful.

Dear Mrs. s., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Value for money accommodation with an excellent location.

Customer review rating 4.4/5

Johan M. Families - 17/07/2019 AccorHotels review

The location and general stature of the hotel makes it a value for money proposition. I enjoyed the proximity of shopping opportunities, good restaurants, public transport facilities, and an excellent deli around the corner. The room that we booked was a bit cramped between the front of the bed and the TV and the restaurant also suffered from a lack of space, making it difficult for the guests to move to and fro. A more ergonomic approach to the placement of the foodstuffs might help.

Dear Dirk M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so glad we were able to help create some wonderful Vienna memories for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

IT WAS VERY GOOD EXPERIENCE!

Customer review rating 4.4/5

Vesna B. Business - 15/07/2019 AccorHotels review

THE STAFF AT THE RECEPTION HAS BEEN VERY KIND. THE ROOM AND THE BATH WERE CLEAN AND MY STAY IN HOTEL WAS EXCELENCE!

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Very convenient. Helpful staff

Customer review rating 4.4/5

Bill Couples - 13/07/2019 AccorHotels review

Great location. Staff very polite and helpful

Dear Roberts W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Front is Excellent

Customer review rating 4.4/5

Junko Y. Business - 12/07/2019 AccorHotels review

Excellent!!

Dear Junko Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback from a LeClub Silver Member. We are impressed by your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Great breakfast and convenient location

Customer review rating 4.4/5

Michel Couples - 11/07/2019 AccorHotels review

We arrived early that morning and our room was ready. Easy checking on line of my early arrival. The room was nice and very comfortable. The location of Mercure Hotel was few blocks from St Stephens Cathedral, perfect for us. The front desk staff were always very helpful. The service in the dinner room for our breakfast was excellent. The food was great with great selection. Coming back to Vienna, would not hesitate to return to Mercure Hotel.

Dear Michel D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. We are so glad we were able to help create some wonderful Vienna memories for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Comfortable, nice service

Customer review rating 4.4/5

Y. M. Business - 09/07/2019 AccorHotels review

Correct

Dear Mrs. M. Gumiel, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Wien Zentrum

Hot vienna

Customer review rating 4.4/5

Peter Couples - 09/07/2019 AccorHotels review

Good. Breakfast staff a little disorganised

Dear Jennifer Mary W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback about our hotel and the kind customer service at the check out. I will share your comments with our team. I will also forward your remarks to the breakfast service to the responsible department. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
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