Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,626 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,953 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,626 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rosemarie S. Couples - 08/08/2018 AccorHotels certified review
« Good »

Baised on my experience at the Hotel I have just one issue, which is that the AC in our room was really low all doe it was marking full. The temperature inside was quite some times a bit hot, hardly had a good sleep, we didn't complaint as thought that it would be for nothing since every were we went shops, restaurants & cafe's had no AC. But after all its very clean. Breakfast had expected a bit more to be onest. But at least the hotel is located in the central area. I will suggests to install more power full AC, climate change is becoming an issue in all Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constructive criticism regarding the AC! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Dr B. Couples - 05/08/2018 AccorHotels certified review
« Friendly and professional staff are working in hotel »

Every thing was in time Every question was answered Hotel has a great location, clean, quiet, friendly staff What else do we need? Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. Z., thank you so much for this amazing feedback regarding your recent stay at Mercure Wien Zentrum. We greatly appreciate your review and your wonderful praises. I also have to say that having guests such as yourselves makes our jobs very easy. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Anonymous Business - 05/08/2018 AccorHotels certified review
« A perfect two-week stay »

A comfortable, conveniently-located hotel with friendly, efficient and very helpful staff. Particularly important in the summer months in Vienna, the hotel benefits from comfortable air conditioning. I have been using Mercure Wien Zentrum for over ten years now, as a frequent traveller to Vienna for both business and holiday, and it remains my first choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James T., We thank you for your loyalty and for your kind feedback. It is always a true pleasure to welcome you to our hotel. I also have to say that having guests such as yourselves makes our jobs very easy. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We already look forward to your next stay with us. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Gavan P. Couples - 28/07/2018 AccorHotels certified review
« Location Location Location »

Great Service Nice rooms Good Breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Gerda Couples - 26/07/2018 AccorHotels certified review
« Great location »

The hotel is just in the centre. Near the river and near the cathedral. Very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 20/07/2018 AccorHotels certified review
« Lovely central location from which to enjoy the city »

Room was clean and comfortable. Staff were very helpful. We would recommend this hotel to other travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Solo - 07/07/2018 AccorHotels certified review
« Excellent »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Winston W. Couples - 06/07/2018 AccorHotels certified review
« OK, small room and bathroom though. Aircon very effective. »

Room quiet in spite of its location adjacent to elevators

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winston W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy to read you were very satisfied with your air conditioning in your room. It was a true pleasure to welcome you to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Ma… Business - 03/07/2018 AccorHotels certified review
« Recommended experience »

Hotel staff are Very helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcel S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. There is no higher praise than your kind words that our staff was "attentive and helpful" . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Brian E. Couples - 02/07/2018 AccorHotels certified review
« Absolutely wonderful. »

Our stay was made all the more memorable through the wonderful staff and delightful room. Facilities were top bed was to die for nd as for location...so central and handy to everything. Fully recommend staying there. Will not disappoint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We also would like to thank you for your kind e-mail!!!! It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Oliver I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Ian Couples - 29/06/2018 AccorHotels certified review
« Pleasant stay in central location »

Stayed for 3 nights at the end of a ten night Austrian trip. Comfortable rooms, very quiet, nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Business - 28/06/2018 TripAdvisor review
« very good stay »

Perfectly located in a hart of the city , very good service and comfortable rooms. I would reccomend to stay there to everyone coming to Vienna for business or leisure for sure i will stay there again next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. What a pleasure to read your kind words to your time here and that you enjoyed our good customer service and your cozy room. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! We are looking forward to welcoming you back. Warm regards Kerstin Allabauer Front Office Assistant Manager

Mandeep S. K. Business - 25/06/2018 AccorHotels certified review
« Very clean and conveniently located. »

Very good stay. Staff was friendly. Needed the coffee nespresso pods replaced which didn't happen and no clarity if the environmental scheme points will be per night or a one-off 150 points?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandeep Singh Mr K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The 150 extra points for your membershipcard instead of the room cleaning are available for every night if you want! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 25/06/2018 AccorHotels certified review
« Great rooms, great location! »

We had a very enjoyable 3 day stay here. The location was excellent with lots of little restaurants and bars right outside your door. Short walk to all attractions, we walked everywhere! We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shani D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Joe Couples - 25/06/2018 AccorHotels certified review
« Great stay »

Enjoyed our stay in Vienna at the Mercure Wein Zentrum. Rooms very comfortable. Excellent location. Food was good too. Would stay there again. Two points 1) The taxi driver seemed to struggle to find it and dropped us at the other Mercure across the road. Not a major drama as it only 25m down the steps. For those, like us ,coming from Asia-Pacific , be aware that the Accor card for meal discount isn't recognised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Families - 24/06/2018 AccorHotels certified review

nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Karen M. Friends - 21/06/2018 AccorHotels certified review
« The hotel provide what we needed and we would recommend it to otheres. »

The reception desk was efficient. The buffet breakfast was adequate but the hot food was of a poor quality. The beds were very comfortable and the shower was very good, The sliding glass door in the ensuite is dangerous. The decor was not attractive to us and seemed to need updating. We found the restaurant expensive for a drink in the evening. The hotel is lacking in a comfortable lounge area to relax in and hence the need to go out to find somewhere else to have a drink in the evening. Over all, the hotel was clean, comfortable, breakfast ok and the location was excellent. We would recommend this hotel to our friends to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mrs. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Solo - 18/06/2018 AccorHotels certified review
« OK »

The hotel is nicely located in the centre but yet not a busy road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Vincent W. Couples - 17/06/2018 AccorHotels certified review
« Average stay »

It was a good stay, however the feedback card was already filled in by previous stayer. I hope they really changed my blanket and pillow cover before i was checked in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kien Sin W., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that everything in your room was changed, only the feedback paper, which we deeply regret! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Michele Couples - 15/06/2018 AccorHotels certified review
« Excellent location friendly and helpful staff »

We stayed for 3 nights Check in and reception staff very friendly and helpful Welcome pack which include map and tours a nice touch Staff acknowledge my accorplus membership Very convenient location walking distance to transport,many sites and restaurants/cafes Room very clean modern and temperature control just great Loved our priviledge double room with excellent wifi and free minibar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

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