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Hotel Mercure Wien Zentrum

TripAdvisor rating 4.0/5 1,746 reviews
Hotel Mercure Wien Zentrum
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Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 9.00 EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010
vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U3 :   U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

Currently, close to our hotel

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Twenty-first century house, Belvédère 21; visit

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VIENNA travel guide

Our accommodations

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: ‌1
  • Area: From 16m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Katharina: May I have this dance?

  • Max. number of persons: ‌2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

My Room by Adrienn: Dolce Vita

  • Max. number of persons: ‌2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edina: A Viennese "Melange"

  • Max. number of persons: ‌2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

My Room by Sabine: Sweet dreams

  • Max. number of persons: ‌2
  • Area: From 16m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GO!Wien

Type of cuisine: Regional

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,542 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,746 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good hotel, close to centre of vienna

Customer review rating 4.4/5

Tom E. Friends - 31/05/2019 AccorHotels certified review

Comfortable, clean hotel in an excellent location close to centre and metro station. Excellent breakfast although the breakfast room was rather small with insufficient space to move around comfortably.

Dear Mr E. Thank you very much for your kind feedback during your stay with us at Mercure Wien Zentrum. We are glad to know that you feel very well and everything is to your satisfaction. Do not hesitate to contact us anytime for your wishes and concerns. Kind regards Parastoo Yazdanpanah Front Office Mercure Wien Zentrum

Excellent location, great staff!

TripAdvisor rating 4.0/5

Andrew M Friends getaway - 29/05/2019 TripAdvisor review

Wonderful location in the centre of Vienna, close to the main sites, attractions and public transport. Rooms are light are comfortable, the staff are very friendly, professional, and always at your disposal

Dear Mercure Guest! Thank you so much for this wonderful feedback regarding you recent stay at Mercure Wien Zentrum. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. We are so glad we were able to help create some wonderful Vienna memories for you. We hope to have the pleasure to welcome you back again very soon. Kind regards Kerstin Allabauer Front Office Manager

Nice hotel, courteous staff

Customer review rating 4.4/5

Walter Solo - 28/05/2019 AccorHotels certified review

nice hotel, conveniently located near restaurants, bars, café's , shops. enjoyed my stay very much. very helpful staff

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Excellent customer service in a great city centre location

Customer review rating 4.4/5

Andrew M. Friends - 27/05/2019 AccorHotels certified review

Fantastic city centre location, close to the many sites, and public transport. Reception staff are very friendly and professional. The rooms are spacious and the beds comfortable. The breakfast is plentiful, although there were issues with the coffee machine, and it was a bit hectic at times

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Great room and great location

Customer review rating 4.4/5

Kenneth J. Couples - 25/05/2019 AccorHotels certified review

Our coffee themed room was great! The hotel location is amazing for convenience.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

A perfect stay - nice quiet environment, good restaurant, friendly staff

Customer review rating 4.4/5

Anonymous Business - 24/05/2019 AccorHotels certified review

A perfect stay - except for the weather, which is possibly even beyond Mercure's control. The room was quiet, clean, well-maintained. Friendly staff, good restaurant.

Dear James T., Thank you so much for your kind feedback regarding your recent stay with us. We are happy that you are such a loyale guest in our hotel. It is always a true pleasure to welcome you to our hotel. We appreciate all your nice words and recommendations, from our friendly hotel staff to our great hotel restaurant. We will forward your compliments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Good stay

Customer review rating 4.4/5

Jan Friends - 16/05/2019 AccorHotels certified review

All was fine and good

Dear Wioletta K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Excellent location

Customer review rating 4.4/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

Reception and bar staff very friendly and professional. Breakfast very chaotic - room is badly laid out so you're either in someone's way or bumping into them. Staff at breakfast not particularly happy. Room very warm - air conditioning not working properly. It was reported on the first day but nothing was done about it. Free apples at reception delicious.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your feedback for the Breakfast staff with the Restaurant Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Dipl.-Ing

Customer review rating 4.4/5

Mohssen S. Couples - 13/05/2019 AccorHotels certified review

very agreable room close to city center

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Mercure, good as ever.

Customer review rating 4.4/5

Dave F. Couples - 12/05/2019 AccorHotels certified review

Friendly, helpful, great service. Exactly why I chose the hotel, as experienced the same many times staying at the Mercure in Zoetermeer on business.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Location and staff were faultless!

Customer review rating 4.4/5

Gy Couples - 07/05/2019 AccorHotels certified review

Perfect, loved the room, location, free water, excellent advice.

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

good location

Customer review rating 4.4/5

Ss Couples - 05/05/2019 AccorHotels certified review

good location but the bar close so early I cant even use my complimentary gold member drinks

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize for the inconvenience. Our bar always closes at 0:30. However, I will check this and talk to my colleagues in the restaurant about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Very good location

Customer review rating 4.4/5

Jenny Friends - 04/05/2019 AccorHotels certified review

Good experience as the hotel is nearby to everything. We made a mistake on our booking, we supposed to stay for 4 nights and accidentally booked for 3 nights. The receptionist said the hotel tried to contact us but we didn't receive any phone calls or text messages (we have our phone roaming), she then said the hotel tried to call our room but obviously we have left in the morning to wander around. Luckily when we came back in the evening, we can still have our rooms continued booked for another night with higher price to pay. Oh well our silly mistakes and we just thankful that the hotel can still keep our rooms as we cannot imagine if we are being kicked out if the hotel is fully booked.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are always ready to do the best for our guests. Even in this case. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

great room great location

Customer review rating 4.4/5

Jammie P. Couples - 02/05/2019 AccorHotels certified review

Check in was great we arrived early and they stored our luggage upon arrival so we didn't waste time waiting. We got to explore a lot of the city within the vicinity of the hotel and it was conveniently located near plenty of other places to eat. The room was small but pleasant and had a nice decor touch as well to make the room feel welcoming.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Wien Zentrum
Customer review rating 4.4/5

Alice Friends - 02/05/2019 AccorHotels certified review

Enjoy our stay

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Wien Zentrum

Nice place but poor service

Customer review rating 4.4/5

G. Business - 02/05/2019 AccorHotels certified review

The place is nice but the service was not at classical level

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a small compensation, I would like to credit you 2000 points to your LeClub Accorhotels account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum
Customer review rating 4.4/5

Sandra Families - 01/05/2019 AccorHotels certified review

Great location to the city Fabulous breakfast and wonderful food for dinner

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Wien Zentrum

Accomodation is ok - location is top - breakfast is not recommended

Customer review rating 4.4/5

Nx Solo - 29/04/2019 AccorHotels certified review

The house is very close to the city centre - the location is great. The accomodation i very nice and stylish. Staff is very supportive and friendly. I would not recommend to gofor the breakfast as the presentation looks better ....

Dear Boris K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback from a loyal guest as you are. We are happy to know you enjoyed in particular our kind guest service and the amazing city center location. Of course I will forward your remarks to the breakfast buffet to our restaurant department. We are sorry about that. Thank you again for sharing your experience, and we are looking forward to welcoming you again. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Hotel accomodation

Customer review rating 4.4/5

Graham L. Business - 28/04/2019 AccorHotels certified review

Very good and worth the experience plus good ideal setting

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Good location hotel

Customer review rating 4.4/5

Anonymous Couples - 24/04/2019 AccorHotels certified review

Hotel with great location, confortable, and the room was good

Dear Jorge G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
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