Hotel - Hotel Mercure Wien Zentrum
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Mercure Hotel

Hotel Mercure Wien Zentrum

Fleischmarkt 1a 
1010  VIENNA
AUSTRIA

1,465 reviews
TripAdvisor Rating Based on 1,465 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 1,907 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,465 reviews
Certificate of excellence 2016
AccorHotels certified review
Tom S. Solo - 20/06/2017
« Great Stay »

Room was ready and immaculate on my early arrival. Daily cleaning was excellent and staff throughout could not have been more helpful. Location was perfect for taking advantage of the wonderful public transport facilities. Most obliging staff always eager to help and explain. My only reservation is that breakfast could be a bit crowded and on the first morning I needed staff help to get a seat at a table. The breakfast was good but a little bit limited. The option of a fried egg would have been welcome and the fresh fruit salad selection was also a bit limited. That said, I was always satisfied when I left the room. Bathroom facilities were excellent .

AccorHotels certified review
Kiran D. Families - 13/06/2017
« The worst experience  »

I would never recommend anyone to stay at your hotel. Unprofessional staff, no support from anyone and very bad rooms

AccorHotels certified review
Brian M. Couples - 13/06/2017
« Great location »

Great location, friendly staff and good breakfast. Small but clean room and tiny bathroom. Handy location to most attractions and city centre, transportation.

AccorHotels certified review
Nasser G. Families - 12/06/2017
« Nasser Ghorbani kazzaz »

Since many year i stay in this hotel and always i was happy with my stay, it is unfortunate to say that this time i am not happy with my stay from May.31 till June.6 in room 803 which was very close to elevator and the room itself was not renovated and also refrigerator was not cooling which i asked many time for the technician and he came to my room and checked the refrigerator and he said because i put too may thing in it and that is why it does not cool which for me it was not acceptable so i empty the refrigerator and only put one hotel of milk and water but still the same problem and i had to drink all the time during my stay warm water which i told many time to reception and they told me the same thing, only on the last day of my checking out i also told to the reception Mrs. Katharina. Moustakas and she was very nice to us and understand me very well which she ordered a taxi for us to airport for free of charge which i really appreciated she knows me and my family very well that from many years we only stay in this hotel because of her behavior which is wonderful, I just want to let you know this problem of the room and to tel you the truth we were not comfortable in our room and i am thinking of change my mind and go to the other hotel in my next trip to Vienna, for your information my son was staying in room 714 which was nice and clean and he was happy with his room. Best Regards, Nasser.Ghorbani Room 803 from May.31.till June.6. 2017 Le Club card number 3081031 56159814 6

AccorHotels certified review
Nicholas R. Couples - 11/06/2017
« Great location »

Location was good. Short walk to everywhere. Room was clean and aircon was good. Only issue is that the room we stayed in (204) was near the elevator which made a creaking noise every time it was used. Kept me awake at night and over 3 night I didn't sleep much because of the noise.

AccorHotels certified review
Anonymous Families - 07/06/2017
« Generally satisfactory  »

The hotel is very well situated in the heart of Vienna and this helps you visit the city in a very fast and efficient way. But the rooms are small and the kind of dark and a bit old. it is more Ibis style.

AccorHotels certified review
Urs H. Couples - 07/06/2017
« best location, »

good deal at best location. with Mercure you are never wrong. Be carefull with bath room. In real Accor style showers are half open and whole bath room gets wet and slippery. No handle. Now latest idea is to elevate shower tub increasing danger of falling. Could never understand their design. Chair is a great design however sharp u-shaped opening on top. Scratched my wrist. Design is great, safety borderline. We had room 801. Katarina invites to dance. It is a great room and my dance enthusiastic wife really liked it. However do not get caught in the confusing promo. There are no dance lessons with Katarina and at front desk nobody seems to know her. She probably is only a advertisement metaphor. But do not hesitate to stay here. It is a great place and walking distance to Stefan Dom and Staatsoper. Good food including, dishes for in between at reasonable price Wifi needs improvement. It is on and off. Once one however it works quite well

TripAdvisor certified review
Business - 05/06/2017
« excellent location »

I often stay at this hotel and the location is excellent. You are in the center of the city and very near to the U-Bahn from were you can reach most important places of the city. Access to airport is vey easy with Airport bus much cheaper then CAT train. Only minus this time was the price of the room, exaggerated compared to previous stays. Peter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Merckärt! Thank you for visiting us again and again and for having taken your time to share your impressions. We are glad you had always an overall pleasant stay with us and you enjoyed every stay the great city center location. It was a true pleasure to welcome you to our hotel. We appreciate your feedback and look forward to your future visits! Kind regards from Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor certified review
Friends getaway - 02/06/2017
« Fantastic location »

Could not fault this hotel for accommodation, location, food or staff. Location was 2 minute walk from Sweedenplatz transport hub, with many bars and eastaurants on the doorstep. Despite all of this was remarkably quiet at night and with a comfortable room and sufficient facilities, meaning a good nights sleep. Breakfast was well stocked and plenty of choice with very friendly helpful staff. Not a cheap hotel but worth the money for all of the above mentioned reasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Many thanks for your kind feedback regarding your recent stay with us at Mercure Wien Zentrum. We are delighted to hear that you recommend us highly and you enjoyed our great location, the kindness of our hotel staff and the rich breakfast buffet. It would be a pleasure for us to host you again! Kind regards from beautiful Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor certified review
Business - 27/05/2017
« Nice location but slow wifi »

Stayed in this hotel several times due to the location. Great area to stay in and several very good restaurant selections close by. However the free wifi is a joke. There is an upgrade option but not possible to charge that to room you need to start enter credit card options. Should be able to charge directly to room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for being our guest for several times and for this kind review regarding your recent stays at Mercure Wien Zentrum. We are glad to read you enjoyed everytime our great city center location and you had overall pleasant stays. Unfortunately you had some problems with the Wifi connection. Please note that we are already working on a solution to improve the quality of our internet! On your next stay we prepare a free voucher for the Premium Internet for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Assistant Manager

AccorHotels certified review
Charles E. Business - 25/05/2017
« Nice hotel with small rooms »

I left with a positive feeling about this hotel. The room was very small (I could not fully open the cupboard door as the bed was in the way). However, the staff were very nice, I liked the food in the restaurant and the room was well air conditioned. Unlike some guests, I did not find the room noisy.

AccorHotels certified review
Sal A. Couples - 21/05/2017
« Wonderful  »

We liked everything also very near to the heart of the city.

AccorHotels certified review
Anonymous Business - 18/05/2017
« Good location »

Ok

AccorHotels certified review
Allan C. Friends - 17/05/2017
« Enjoyable stay »

Overall, a enjoyable, stay with efficient and friendly staff

AccorHotels certified review
Gaultier D. L. F. Business - 14/05/2017
« Dirty »

I have been bitten by bed bugs and the carpet was not clean

AccorHotels certified review
Imad Business - 14/05/2017
« Noise in banging noise in room all night  »

The location is great rooms are small though my room was above the kitchen and there was a noise Banging all night , there was long hair in the clean towels ?!!

AccorHotels certified review
Anonymous Couples - 13/05/2017
« A comfortable, great stay »

The room was very nice, had everything we needed, and the staff was very nice and helpful.

AccorHotels certified review
Lisa L. Couples - 11/05/2017
« Staff and rooms were very good!! »

We had a great time in Vienna. Your hotel location is excellent and your staff were very friendly. The rooms were very nice, modern and well cleaned everyday. Overall a great stay in a great hotel. Would definitely recommend and stay again!!

AccorHotels certified review
Anonymous Business - 10/05/2017

- good breakfast - friendly staff - central position - quite noisy surrounding

AccorHotels certified review
Anonymous Business - 07/05/2017

It was ok, like to go to familiar hotel... BUT once again in the breakfast, the coffee is cold and not "fresh". Also, I did like more your previous breakfast buffet with fruit salad, yoghurt and so. During my previous stay (I am just now in your hotel again:)) the hotel was grouded, and it was not easy to find everything in the breakfast.

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