Hotel - Hotel Mercure Wien Zentrum
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Mercure Hotel

Hotel Mercure Wien Zentrum

Fleischmarkt 1a 
1010  VIENNA
AUSTRIA

1,486 reviews
TripAdvisor Rating Based on 1,486 reviews
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From 119.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,486 reviews
TripAdvisor review
Business - 05/06/2017
« excellent location »

I often stay at this hotel and the location is excellent. You are in the center of the city and very near to the U-Bahn from were you can reach most important places of the city. Access to airport is vey easy with Airport bus much cheaper then CAT train. Only minus this time was the price of the room, exaggerated compared to previous stays. Peter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Merckärt! Thank you for visiting us again and again and for having taken your time to share your impressions. We are glad you had always an overall pleasant stay with us and you enjoyed every stay the great city center location. It was a true pleasure to welcome you to our hotel. We appreciate your feedback and look forward to your future visits! Kind regards from Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Friends getaway - 02/06/2017
« Fantastic location »

Could not fault this hotel for accommodation, location, food or staff. Location was 2 minute walk from Sweedenplatz transport hub, with many bars and eastaurants on the doorstep. Despite all of this was remarkably quiet at night and with a comfortable room and sufficient facilities, meaning a good nights sleep. Breakfast was well stocked and plenty of choice with very friendly helpful staff. Not a cheap hotel but worth the money for all of the above mentioned reasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Many thanks for your kind feedback regarding your recent stay with us at Mercure Wien Zentrum. We are delighted to hear that you recommend us highly and you enjoyed our great location, the kindness of our hotel staff and the rich breakfast buffet. It would be a pleasure for us to host you again! Kind regards from beautiful Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Business - 27/05/2017
« Nice location but slow wifi »

Stayed in this hotel several times due to the location. Great area to stay in and several very good restaurant selections close by. However the free wifi is a joke. There is an upgrade option but not possible to charge that to room you need to start enter credit card options. Should be able to charge directly to room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for being our guest for several times and for this kind review regarding your recent stays at Mercure Wien Zentrum. We are glad to read you enjoyed everytime our great city center location and you had overall pleasant stays. Unfortunately you had some problems with the Wifi connection. Please note that we are already working on a solution to improve the quality of our internet! On your next stay we prepare a free voucher for the Premium Internet for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
H P Family - 05/05/2017
« Familytrip to Vienna »

Very slow internet-connection makes it nearly impossible to communicate as needed! Convenient, central situation in the center of Vienna. Polite and helpful staff, several small problems with elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Wien Zentrum. We appreciate all of your kind words, from our helpful staff to the great city center location. We are sorry that your experience with our internet connection did not meet your expectations; please allow me to express my sincerest apologies. Please note that we are already working on a solution to improve the quality of our internet! We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Couples - 21/04/2017
« Great location, clean and friendly »

It was my first trip to Vienna and loved the centrally located Mercure Wien Zentrum. You can walk to all the main attractions and have plenty of restaurants and cafes nearby. Even a Starbucks was less than a block away. Staff was friendly and helpful. The only thing that we were not used to is the queen bed that is actually two twin beds together and each person gets their own comforter. This is very European but my husband and I like to be under the same cover and no gap between the two beds :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay at Mercure Wien Zentrum. We are so glad that you had such a lovely time at the hotel and felt well taken care of. You are right, if you want to explore the city center there is no better starting point than our hotel. It is such a pleasure you enjoyed it. We appreciate your feedback and look forward to your future visits! Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Couples - 18/12/2016
« vienna »

excellent location,a few minutes walk from local transport (trams and u-bahn),although a lot of the sites are within walking distance,Stephans Dom,Rathaus etc.The hotel is clean and comfortable,but the standout feature is the staff,friendly,helpful and attentive.I will certainly be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us. We greatly appreciate your review and your wonderful praises. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. I will forward your comments with all of them! We wish you a Merry Christmas and a Happy New Year! Best regards from Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Couples - 28/11/2016
« A cozy stay in the heart of the city »

The location is the best feature of this hotel with two subway "U" nearby and falling on the fashion street of Vienna. The wifi is great. Check-in and check-out was quite easy. Amazing staff, helpful. Would definitely book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay at Mercure Wien Zentrum. We are delighted to read you had such an excellent stay and you enjoyed our great location in the heart of the city center. Thank you for recognizing our staff members. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Hearing a guest plans to return is the best compliment we can receive. Kind regards from Vienna Kerstin Allabauer Front Office Assistant Manager

TripAdvisor review
Couples - 18/11/2016
« Good Trusted Hotel... VERY central. »

Great location, 5 minute walk if that, to St. Stephen's. Very easy to navigate to if you have baggage. All the staff were very nice and spoke English well. We had a 'standard' room which had a window which did open. That actually did make a difference to have some fresh air in the room. The room was modern but the bathroom door is frosted glass, so if you had a twin room with a friend then I'm not sure how comfortable it would be if you were using the toilet! Saying this, I'm assuming that the bathroom on the twin room is the same as the double room! There is a supermarket (Merker Hoher Markt) nearby (near the Ankeruhr). Lots of places of interest also close by including St. Rupert's church, the oldest church in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are so happy to hear that you enjoyed our great city center location within walking distance of popular Vienna attractions. We greatly appreciate your review and your wonderful praises. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards from Vienna Kerstin Allabauer Fron Office Assistant Manager

TripAdvisor review
Hava H Solo travel - 28/07/2016
« very good location, average hotel »

many of the main attractions of vienna are in walking distance from the hotel. the reception team is friendly and efficient. rooms are quite small , not vacumcleaned often enough, but include all the necessery items breakfast is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, thank you very much for your review on tripadvisor! We are glad to hear that you could obviously enjoy our perfect location right in the old town of Vienna! Your motivating and positive words about our staff will be shared with the entire team! We do apologize that the housekeeping did not clean your room good enough! Please rest assured that we`ve already forwarded your comments to the responsible department to avoid such things in the future! We are already looking forward to welcoming you another time in beautiful Vienna! Kind regards! Katharina Moustakas Front Office Manager

TripAdvisor review
Business - 03/07/2016
« Pleasant - good location »

It's a pleasant hotel, mid range, but in a very good central location. The bar was ok and has an outside area in the street. The bathroom was fine. The hotel room had a nice view. I have a gold card but they couldn't upgrade me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are glad you enjoyed our great city center location and the nice view from your room. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future and enjoy a room upgrade upon availability on your arrival. Kind regards from Vienna Kerstin Allabauer Assistant Front Office Manager

TripAdvisor review
Couples - 15/06/2016
« perfect place to stay »

the location is perfect, the staff is friendly. enjoyed the stay in the hotel and enjoyed the location which is near the old city. our room was clean and ready when we arrived nice place to stay if you want to visit Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-Guest! Thank you for your stay at Mercure Wien Zentrum and for this good feedback! We appreciate all of your kind words and recommendations, from our great city center location to our staff members. We hope to have the pleasure to welcome you again. Kind regards from Vienna Kerstin Allabauer Guest Relation

TripAdvisor review
Couples - 19/04/2016
« Great Location »

Fantastic stay here . Close to all tourist attractions . Hotel staff were friendly and helpful . Complimentary city walking tour on Saturdays were great . Close to transport and restaurants . We would stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-Guest, thank you for the time you took to share your impressions regarding your recent stay at Mercure Wien Zentrum. It is always a pleasure to read that our guests enjoyed their stay with us. We are ideally located to visit the best sights, so we are delighted that you enjoyed our city center location. Your kind compliments of the service you received from our staff are much appreciated. We are very proud to be able to offer every Saturday a free city walk for our guests. For that we are thrilled to read you had fun with it. Whenever your travel plan brings you back to Vienna we would be very happy to welcome you again.

TripAdvisor review
Business - 09/03/2016
« Nice surprise »

This rather new hotel is situated in an atypical neighborhood : some pubs and bars just next to the Jewish quarter (synagoge, library, restaurant, etc). The location feels very safe and is situated very close to the center of Vienna that you reach by a 10 min walk through nice small streets full of shops and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-Guest, thank you for choosing Mercure Wien Zentrum and your good review. Being located in the heart of the city makes the hotel an ideal destination for your travels. We are pleased to read that you enjoyed the location and that you had an overall good stay with us. We look forward to welcoming you back soon. Best regards from Vienna Kerstin Allabauer Guest Relation

TripAdvisor review
Family - 15/02/2016
« Good perfectly located hotel »

Location is perfect just few minutes walk from the central historical area and a nearby metro station. Hotel is clean with nice spacious modern rooms, staff are ok. The hotel is a bit expensive and significantly over hotels night average in Vienna centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherif E, thank you for choosing Mercure Wien Zentrum for your recent stay in Vienna and for taking the time to share your experience. We are glad to read that you enjoyed our great city center location and that you had a nice stay with us. We look forward to welcoming you back in the very near future. Best regards from Vienna Kerstin Allabauer Guest Relation

TripAdvisor review
Family - 13/11/2015
« A nice spot in Vienna »

I´ve found Mercure Wien Zentrum perfectly located in the heart ao Vienna. Close to many historic sites and easily accessed by public transportation. Offers clean rooms, curteous staff, and excellent breakfast, which make it a great choice to stay. A good value for the money spent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable in our rooms and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Florian Ferstl & Team Assistant Front Office Manager

TripAdvisor review
Couples - 09/11/2015
« Noisy rooms »

Stayed there four nights in Oct. The property is across the street from a bar. All the rooms face this street. There wasn't any air conditioning , so we had to keep a window open. We were awake almost all night due to very loud noises from the bar patrons in the street screaming and breaking bottles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for leaving a detailed comment after your recent stay with us. I regret to read that you did not feel comfortable because of our heating system: please accept our deepest apologies. Best greetings from sunny Vienna! Florian Ferstl & Team Assistant Front Office Manager

TripAdvisor review
cle02000 Couples - 31/10/2015
« Top City Location »

We arrived early and were allocated a room immediately. This hotel provided the normal high standard of accommodation that is a feature of the Mercure brand. The staff were extremely helpful both on check in and check out. The transfer to the airport was organised very well. This hotel is ideally located close to the centre of the city and an easy walk to major museums. The train station is only about 300m walk. There are lots of good cafes, bars and restaurants within easy walking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Florian Ferstl & Team Assistant Front Office Manager

TripAdvisor review
Agnes R Couples - 28/10/2015
« Nice property-staff not very convincing... »

At this hotel you raly get what you pay for. The Mercure standard rooms are perfect if all you need it for is a shower and a good nights sleep. It was anoying though how incompetent that staff were, however I must say they were all kind and smiley at least! I do not find it acceptable that the showergel is not replaced for the second night, and when do you notice this? Of course when you are undressed and prepared to take a shower.... the coffee and cream was also not replaced, so be aware that if you stay for 2 nights only 1 of you can have a morning coffee on the second morning.... these are very anoying things and can realy put a shadow on your hotel experience! At check out they wanted us to pay for the part of the bill that we covered with our Accor points, and so on. So as I said in the beginning hardware good, software not good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for leaving a detailed comment after your recent stay with us. I regret to read that you did not feel comfortable in our hotel: please accept our deepest apologies. Best greetings from sunny Vienna! Florian Ferstl Assistant Front Office Manager

TripAdvisor review
HeinEthan Couples - 07/10/2015
« Good location, comfortable room and friendly staff »

Very good location. Close to shopping and easy walk to tourist attractions. The underground / tube is very close and very easy to use and all other attractions are within easy reach of the station. Staff is very friendly. Room is comfortable with modern facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Florian Ferstl & Team Assistant Front Office Manager

TripAdvisor review
julians488 Couples - 28/09/2015
« Decent hotel in great location »

We loved Vienna and this hotel was in the perfect location for exploring the city. The staff were friendly, rooms clean, comfortable and a good size. Pillows were very average though (seems to be a common trend with Mercure Hotels). Overall I'd definitely recommend and stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we would like to thank you for your great feedback! It`s a pleasure to hear that you would like to stay with us again! Warm regards from Vienna Katharina Moustakas Front Office Manager

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