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Hotel Mercure Wien Zentrum

TripAdvisor rating 4.0/5 1,726 reviews
Hotel Mercure Wien Zentrum
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Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 9.00 EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010
vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U3 :   U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

VIENNA travel guide

Our accommodations

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: x1
  • Area: From 16m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Double Room

  • Max. number of persons: x2
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: x2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Katharina: May I have this dance?

  • Max. number of persons: x2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

My Room by Adrienn: Dolce Vita

  • Max. number of persons: x2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edina: A Viennese "Melange"

  • Max. number of persons: x2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

My Room by Sabine: Sweet dreams

  • Max. number of persons: x2
  • Area: From 16m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GO!Wien

Type of cuisine: Regional

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,421 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,726 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Mrs.B.

Customer review rating 4.4/5

Mrs.b. Families - 19/04/2019 AccorHotels certified review

Our expectations were met! Clean room Nice stuff

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

I am always happy to stay at Mecure Zentrum, and have done so many times.

Customer review rating 4.4/5

Jm F. Business - 18/04/2019 AccorHotels certified review

I mentioned to your desk staff that I was unhappy with the sliding shade on the window. I could not adjust it.

Dear Judith F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We are happy to know that you had an overall pleasant stay with us and you especially enjoyed the kind guest service from our staff. I will forward your remarks to the window in your room and the breakfast buffet to the responsible department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Professor

Customer review rating 4.4/5

Anonymous Business - 14/04/2019 AccorHotels certified review

Excellent location and service

Dear Martti F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Good Hotel in Downtown Vienna

Customer review rating 4.4/5

Peter M. Friends - 12/04/2019 AccorHotels certified review

My first stay at this hotel. Good location in principle but currently in a construction zone - work starts at 7 AM. Friendly service. Good breakfast.

Dear Peter M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. We are happy to know you enjoyed our great location in the city center and the friendly staff members. But we do apologize for the inconvenience regarding the construction in front of our hotel. We worked very close together to guarantee our guests their well deserved sleep. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Lovely break in Vienna

Customer review rating 4.4/5

Kevin Couples - 09/04/2019 AccorHotels certified review

Very satisfied with the hotel accommodation and breakfast. Great location close to Schwedenplatz transport links and easy walking distance to “must see” sights such as the Cathedral, Spanish Riding School, Mozart’s apartment etc. It was warm during our visit in late March / early April and unfortunately the air conditioning wasn't working for most of this time. This meant having to compromise between having an uncomfortably warm room during the night or opening the window and suffering the very loud external noise. Staff were superb; very helpful and friendly.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With sunny regards from Vienna, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Very pleasant staying at hotel

Customer review rating 4.4/5

Andrey L. Families - 08/04/2019 AccorHotels certified review

The stay at the hotel was comfortable.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With sunny regards from Vienna, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Nice place

Customer review rating 4.4/5

Horatiu T. Solo - 03/04/2019 AccorHotels certified review

Nice place, fast checkin, polite staff...but incovenience with the maids who sfart screaming on the corridor around 9'a clock...also some municipal works in front of the hotel who end at 21 a clock

Dear Mr. Florin T., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Even better than I’m used to served. Danke

Customer review rating 4.4/5

Gabriel M. C. Business - 30/03/2019 AccorHotels certified review

I have my days more confortable, I was betraited as the unique guest, received a benefit of privilege bedroom and felt in home.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With sunny regards from Vienna, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Great location, very friendly staff

Customer review rating 4.4/5

Brigitte H. Couples - 29/03/2019 AccorHotels certified review

As regular guests, we, again, enjoyed staying in the hotel. Less relaxing this time unfortunatley due to the noise from the heavy work going on in the street just outside of the hotel So our stay was not as pleasant as usual due to facts independent of the hotel itself. But "we will be back* for sure.

Dear Brigitte H., Thank you so much for having taken your time to review your recent stay at Mercure Wien Zentrum. We are happy to know that you are a loyal guest of our hotel and had always a pleasant time with us. Even more we regret that this time not everything was to your satisfaction. We do apologize for the inconvenience because of the construction work outside. We are working very close with them together to guarantee all our guests a pleasant holiday. We hope to have the pleasure to welcoming you back to us very soon. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
Customer review rating 4.4/5

Anonymous Couples - 28/03/2019 AccorHotels certified review

Rooms were too warm, no aircon available. Needed to open window but then lot of street noise.

Dear Risto R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that not everything was to your satisfaction, please allow me to express my sincerest apologies. We do apologize for the hot room you had. Due to a lot of cold days in March we decided to heat the whole hotel. Please rest assured that we are taking the appropriate measures to address the problem. As a small compensation we credited to your LeClub Platinum membercard 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Enjoyable stay

Customer review rating 4.4/5

Anonymous Couples - 28/03/2019 AccorHotels certified review

The hotel was central to where we wanted to visit. The staff friendly and helpful. As the weather was sunny on two of the days we stayed the lack of airconditioning to cool the rooms was a problem

Dear Anthony C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback about our kind hotel staff and the great city center location. I will share your comments with our team. We regret to read that it was too hot for you in the room. Please accept our apologize for the inconvenience. Due to a lot of cold days in March we turned to heating in the whole hotel. Thank you again for sharing your experience, and we hope to have the pleasure to welcoming you back to us. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Great location but lots of street noise

Customer review rating 4.4/5

Alexa Business - 23/03/2019 AccorHotels certified review

I stayed at this hotel 2 years ago and loved the location but not the fact that there was construction going on all around. I thought for sure it would be finished by now but I returned to the mercure Wien zentrum to again find it in the middle of a construction site!

Dear Alexandra Z., thank you for having taken your time to review you again your stay with us. We are happy about your good rating and to know that you enjoyed our great city center and the kind service from our hotel staff. We do apologize for the inconvenience because of the working instruction. Please rest assured this time it was just for a short term. We hope to have the pleasure to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Manager

Nice as usual.

Customer review rating 4.4/5

Mark F. Business - 20/03/2019 AccorHotels certified review

Staying in Mercure is generally an enjoyable experience. There are occasionally problems but this is nothing big.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

wonderful stay at Mercure Wien Zentrum

Customer review rating 4.4/5

Eko W. Solo - 16/03/2019 AccorHotels certified review

Stay for one night in this property, everything was perfect, location ok, fast check in plus friendly staff, complimentary welcome drink voucher and upgraded to next level room. Absolutely perfect and will stay again in this hotel in the future when visiting Vienna. Thanks

Dear Mr. Eko W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Nice room a bit noisy

Customer review rating 4.4/5

Anonymous Business - 16/03/2019 AccorHotels certified review

We liked the room, the staff were nice. There was building work outside which was very noisy even with the windows shut.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

great location, cleanliness, friendly staff

TripAdvisor rating 4.0/5

R_Wido Solo travel - 16/03/2019 TripAdvisor review

Stay for one night here, great location close to bus stop and train station and easy to find the hotel if you arrive by public transport, walking distances to tourists spot, friendly staff, clean and spacious room.

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are so glad that you had such a lovely time at the hotel and felt well taken care of. It is wonderful to hear that you enjoyed also our great city center location nearby to all public transports and tourist spots. We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Manager

Long weekend

Customer review rating 4.4/5

Rena Friends - 15/03/2019 AccorHotels certified review

Pleasant staying

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Excellent

Customer review rating 4.4/5

H. Couples - 14/03/2019 AccorHotels certified review

Nice hotel and room. Excellent service and very friendly and professional staff

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Good Service

Customer review rating 4.4/5

Bw Business - 13/03/2019 AccorHotels certified review

VEry comfortable Also i forgot my passport and it was dealt with very swiftly and professionally

Dear Barnaby W., We very much appreciate your very kind comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Perfect as usual

Customer review rating 4.4/5

Cherif Business - 12/03/2019 AccorHotels certified review

Staff very professional and welcoming. Clean room Comfortable bed

Dear Cherif D., thank you so much for your very kind feedback to your recent stay with us. We are very happy to have the pleasure to welcoming you every year in our hotel. We greatly appreciate all your kind words to our friendly hotel staff and the cozy rooms. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum
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