Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,717 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 129.00 EUR Non member rate
From 122.55 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities
    • Bicycles rental
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,366 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,717 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 16/03/2019 TripAdvisor review
« great location, cleanliness, friendly staff »

Stay for one night here, great location close to bus stop and train station and easy to find the hotel if you arrive by public transport, walking distances to tourists spot, friendly staff, clean and spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are so glad that you had such a lovely time at the hotel and felt well taken care of. It is wonderful to hear that you enjoyed also our great city center location nearby to all public transports and tourist spots. We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Manager

H. Couples - 14/03/2019 AccorHotels certified review
« Excellent »

Nice hotel and room. Excellent service and very friendly and professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Bw Business - 13/03/2019 AccorHotels certified review
« Good Service »

VEry comfortable Also i forgot my passport and it was dealt with very swiftly and professionally

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barnaby W., We very much appreciate your very kind comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Cherif Business - 12/03/2019 AccorHotels certified review
« Perfect as usual »

Staff very professional and welcoming. Clean room Comfortable bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherif D., thank you so much for your very kind feedback to your recent stay with us. We are very happy to have the pleasure to welcoming you every year in our hotel. We greatly appreciate all your kind words to our friendly hotel staff and the cozy rooms. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Miltiadis D. Business - 11/03/2019 AccorHotels certified review
« good service and helpfull staff »

good service and helpfull staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Amanda Business - 03/03/2019 AccorHotels certified review

Good evening, Everything was great during our stay. The only bad thing was that no one changed or tidied our sheets all 3 nights and that is strange for a 4* hotel. We have stayed many times to other Accor hotels and we never had this type of complaint. Thank you again for everything!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry, we have not changed your sheets. I will forward this immediately to our housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Kristofer Business - 28/02/2019 AccorHotels certified review
« Ok »

Decent room, although small. Good breakfast, The biggest disappointment was the wifi which was useless. The connection didn't work and the few times I actually managed to get a connection the fact that I have to give consent to a third party for the connection to work is simply not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I´m sorry for the bad experience with our internet. Be sure I will contac directly the company. Please come for your next stay, to us and we will print you a free High-Speed Code. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Marek B. Business - 28/02/2019 AccorHotels certified review
« Direct in the city center with great service level »

tasty Milka bar as welcome gift :-) good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Maya Couples - 25/02/2019 AccorHotels certified review
« a great hotel to stay in »

the location of the hotel is great, close to the center of the city, around the hotel a lot of restaurans the service at the reception was nice. the room was nice, little small, but nice, very clean room, and breakfast was rich, iwould recomand the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avid B., We very much appreciate your nice comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. We are glad to read you enjoyed our amazing city center location, the kind guest service from our hotel staff and your cozy room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

B. S. Couples - 25/02/2019 AccorHotels certified review
« great journey »

everything was fine ! The room was clean, the hotel was quiet, breakfast was good. Just one thing, remind the receptionist (the man) that life is beautiful and a smile never killed anybody ^^

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. B., We very much appreciate your nice feedback to your recent stay at Mercure Wien Zentrum. It is great to read how much you enjoyed your time with us, especially our rich breakfast buffet and your cozy room. Of course I will forward you nice reminder to my colleague, you absolutely right, a smile brighten up the day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Cristina Couples - 24/02/2019 AccorHotels certified review
« Very basic »

the breakfast is too expensive for what it offers. One of the receptionists we consulted was not at all sympathetic. the day of the check out, the cleaning service knocked on the door 4 times from 8.30 to 10 in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina V., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Services as described from our staff above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! Rest assured I will forward your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Yb Couples - 23/02/2019 AccorHotels certified review
« Well located hotel at a very affordable price »

Very well located. Good price. Only negative point: feels like an old Ibis hôtel that has been upgraded... but it works well. Their restaurant looks cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yassine B., thank you for having taken your time to review your recent stay at Mercure Wien Zentrum. We are happy to read you had an overall pleasant stay and you especially enjoyed our great city center location. It was a true pleasure to welcome you as a LeClub Silver member in our hotel. We also appreciate your comments to the design of our hotel. Please rest assured I will forward it. We look forward to welcoming you again. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Petya Business - 20/02/2019 AccorHotels certified review
« Pleasant »

It was friendly and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petya O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Odelia Families - 15/02/2019 AccorHotels certified review
« Great! »

Starting from the booking through answering mails - all the crew was very helpful and kind! The service at the hotel was fantastic! Thank you very much and hope to come and stay at your hotel again soon. Best regards, Odelia O.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Odelia O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It was a true pleasure to welcome you to our hotel and we appreciate all of your kind words and recommendations, especially about our helpful hotel staff. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Anonymous Business - 14/02/2019 AccorHotels certified review
« Perfectly fine »

No complaints, what you would expect from a hotel in this price range.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Alfred F. Business - 14/02/2019 AccorHotels certified review
« Everything okay, but 1 point disappointed me »

hi For me, the Hotel is perfect. I have everything I need. Close to the center and my office. I'm in your hotel now for several years (10 years ago) and now since 5 months again more ore less often, and I plan to stay in your hotel this year every 2 weeks. One point here disappoint me: I'm in Vienna again on 27./28.2. Thru our internal tool, your hotel is fully booked. But I was asking on your reception, and got the information, that there are still rooms available. But not for me.... Regards, Alfred F.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr F. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Wien Zentrum. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ja, Sie haben recht wir haben noch freie Zimmer. Jedoch ist zu diesem Zeitraum keine Firmenrate möglich, da es sich um einen Kongress handelt. Gerne können wir Sie einbuchen für die aktuelle Tagesrate. Melden Sie sich einfach bei uns für Ihre Buchung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Wien, Julia Ron Shiftleader Mercure Wien Zentrum

Nick H. Friends - 11/02/2019 AccorHotels certified review
« Generally good but no way to control room temperature »

The room was comfortable and clean and the location was perfect. The main problem was despite having temperature controls in the room, nothing had any effect. The room was uncomfortably hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Excuse the inconvenience regarding the heat in your room. In the winter time, our system switched to heating, but we turned the system back a bit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Mathew Friends - 10/02/2019 AccorHotels certified review
« Located in good location »

Clean room and best location with reasonable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Couples - 07/02/2019 TripAdvisor review
« Allmost perfect »

Great location close to the main cites of the old city, friendly staff ready to assist you with any request, good breakfast and cosy rooms. On Saturday the hotel offerd us a free city tour as part of it's service. In sum allmost perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your kind feedback to you recent stay with us. What a pleasure to read you enjoyed your time to the fullest, especially our perfect city center location and the helpful hotel staff. We also appreciate your kind words to our free walking tour on Saturday morning. We are looking forward to welcoming you again at Mercure Wien Zentrum. Kind regards Kerstin Allabauer Front Office Assistant Manager

Eduardo M. C. Couples - 06/02/2019 AccorHotels certified review
« A perfect staying »

It was a perfect staying. There was no issues at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

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