Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,654 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,082 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,654 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dmitry S. Couples - 08/10/2018 AccorHotels certified review
« The noisiest hotel in my life »

2 noisiest nights in my life. Rooms are small. The rest is fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations due to noise; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Ìt`s a pity that you did not inform us on place, we cpuld have changed your room immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Friends getaway - 08/10/2018 TripAdvisor review
« Very good hotel »

Service was excellent and staff were always very helpful. Hotel was very close to the centre of town which made it so easy to walk into the mall and shop, buy souvenirs or find food to eat. Cafes close by were easy to walk to and food was very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We appreciate it! You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

Anonymous Business - 04/10/2018 AccorHotels certified review

Uneventful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

2h4u2l4m Business - 03/10/2018 AccorHotels certified review
« City centre - the ideal address »

Close to the city centre Close to nice restaurants Close to public transport link to the airport Warm welcome Friendly staff Nothing more to add

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Wien Zentrum. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus dem herbstlichen Wien Katharina Moustakas Front Office Manager Mercure Wien Zentrum

John S. Couples - 03/10/2018 AccorHotels certified review
« Good »

Pleasant staff.good room a nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Marianne S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Clive Couples - 29/09/2018 AccorHotels certified review

Great location. We had specifically asked for a double bed and got 2 singles pushed together which were not comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret, that your stay was not that comfortable because of the bed. I am sorry that my colleagues did not change your room immediatley! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

A.c. Couples - 20/09/2018 AccorHotels certified review
« Very good rooms and facilities and central location very good for sightseeing. »

Well appointed bedroom which suited us as my wife disabled. Found all hotel staff very helpful . Breakfast buffet catered for all tastes and we enjoyed all the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

John S. Couples - 20/09/2018 AccorHotels certified review
« Fantastic friendly staff made the stay an experience to remember »

Staff were very friendly and helpful throughout our stay. No complaints at all, a very pleasant experience and a great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Business T. F. B. Business - 20/09/2018 AccorHotels certified review
« Loud Hallway, Good Location »

The hotel is nothing special. But its location is excellent. Bring earplugs!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Business - 19/09/2018 AccorHotels certified review
« very good »

no particular comments, standard was good as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy to know you especially enjoyed the kind guest service from the hotel staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Marcus Business - 17/09/2018 AccorHotels certified review
« Good location »

The hotel was located centrally and the quality was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Andrew L. Couples - 16/09/2018 AccorHotels certified review
« A lovely Hotel . In a very good position to enjoy Vienna. »

We had a lovely weekend in Vienna. The Hotel staff were friendly and helpful. The Hotel itself was clean and comfortable. And in an ideal position to enjoy Vienna. Will definitely be staying here again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Couples - 16/09/2018 TripAdvisor review
« Good business hotel »

Good business hotel in excellent location in the center of the City. Clean nice rooms , good staff . Internet connection working very well with out any problems which is very important for business traveler

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay in Vienna for your business trip. We are glad to know everything was to your satisfaction. We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Assistant Manager

Dennis H. Couples - 14/09/2018 AccorHotels certified review
« Well situated, very relaxing atmosphere, welcoming staff and immaculate rooms »

This was another visit by my wife and I. Would always recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Florence Families - 13/09/2018 AccorHotels certified review
« Lovely hotel »

Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Business - 08/09/2018 AccorHotels certified review

Lobby staff look and speak not so friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anuchar S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regaridng our reception; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Susan Solo - 05/09/2018 AccorHotels certified review
« Great location »

Very comfortable, quiet room. Good breakfast buffet. Helpful front desk staff. Great location, a short walk from transportation options and to many of the key sights of Vienna. It was nice having the restaurant/bar in the evening including outdoor seating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Manuel Couples - 03/09/2018 AccorHotels certified review
« Excellent hotel in the middle of Vienna »

Very enthusiastic and friendly personnel, clean rooms, perfect location in the middle of Vienna with direct quick access to sights and transportation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Jt Solo - 02/09/2018 AccorHotels certified review
« Short stay before flight »

I stayed here to catch a flight the following day. No problems, only drawback was that late check out was only until 14:00 and it was not confirmed to me until morning, and not during check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jarno T., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry regarding some bad communications regarding your late check out - please note as we were fully booked on this day, my colleagues has been more carefully. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Business - 01/09/2018 AccorHotels certified review
« pleasurable »

very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

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