Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

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4.0/5 1,516 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 129.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Breakfast
  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,254 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,516 reviews
AccorHotels certified review
Michael T. Couples - 16/10/2017

the hotel is in a good location and has good transport links. the staff were helpfull and friendly.

AccorHotels certified review
Anonymous Business - 16/10/2017
« Proffessional & attentive front desk staff »

The front desk staff provided an outstanding customer service experience, always going the extra mile. I stayed at a privilege room, one issue of concern to me, is to learn that the spresso cups, tea cups, glasses and silverware are washed in the bathroom, not changed for clean ones as expected. After I saw that, didn't want to use anything from the room again.

AccorHotels certified review
Bazzer48 Couples - 12/10/2017
« Comfortable & convenient. »

Room space well used and everything worked. Nothing broken or in need of maintenance. Main issue was that the breakfast room was a bit on the small side for the number of people using it and the space to set out the buffet accessibly. Breakfast itself was ok though.

AccorHotels certified review
Donal M. Business - 12/10/2017
« Adequate but expensive. »

Neither good nor bad. Neutral. My room was noisy - this was not from the street, but something within the Hotel - this meant I did not get a good night's sleep. Breakfast was expensive for what was available - the food was acceptable, but it was a cold buffet. For €16 I would expect some hot food options. As a business traveler, I would have liked to have had access to an iron/ironing board. This was not available in my room. So the Hotel was clearly well run, it was clean (major positive point) ;staff were professional and polite, but I would not recommend staying in this hotel to anyone who asked my opinion, as the experience I had was just adequate. Nothing special given the cost. . I paid €195 for one night - for this I would have expected more.

AccorHotels certified review
Rob M. Friends - 10/10/2017
« clean tidy and quiet with tea and coffee provided. »

pleasant stay in the heart of Vienna. Good access to other restaurants and public transport. Poor for parking and breakfast at the hotel expensive.

AccorHotels certified review
Ian G. Friends - 10/10/2017
« Cooked breakfast disappointing. Staff were great throughout. »

Staff were excellent and very helpful. Breakfast was a little disappointing. However, we feel totally cheated regarding the organised (at Reception ) taxi to the airport. Yes, it was on time and we were promised that the cost would be exactly 37€. However, on arriving at the airport the driver told us it was 47€. I feel let down by this hotel and wouldn't stay there again. I would like an explanation to justify why we were told one thing and in reality it was diffferent!

AccorHotels certified review
Ergun Ö. Business - 09/10/2017
« Dr. jur. Ergun Ö. »

We are very satisfied and pleased by the service of the Hotel. The people at the Reception are rather helpful and friendly.

AccorHotels certified review
Soo Families - 09/10/2017
« Ok experience »

The good: -Friendly staff -Location The bad: -Sanitation: I found blond hair in towels and chunks of dust in my room -You really need to provide hair conditioner. People would appreciate it significantly more than bottle of water in room -Noise at night

AccorHotels certified review
Mjs Couples - 09/10/2017
« No title »

We liked the location vis a vis the ability to walk to nearby attractions. The hotel staff was uniformly nice and helpful. Breakfast buffet was handy and pretty good: breads were outstanding; but would suggest regularly offering hard boiled eggs, bagels and cream cheese to go with the salmon that was put out, poupon mustard condiment and let diners know they can order omelets, cappucinos and such from their waitstaff. Waitstaff was friendly and helpful, and we liked the pots of coffee at the tables. Suggest you improve the watery unappealing scrambled eggs, and get rid of the baked beans and that grey lumpy stuff near the yogurt (does anyone really eat any of these? They looked awful.) Carpet in Room 409 was appalling: stained and had something sticky on it that looked like gum. Needs total replacement, and the tile grout in the bath also needs deep cleaning and repair--it had something brown on it that was gross. The towel rack on the wall was also falling off and will hit a guest on the head soon. Would prefer top sheets and light blanket, versus the ubiquitous heavy down comforters that we can't sleep under--way too warm. Room 409 was very tight for 2 people: only one person at a time could move around the bed. Housekeeping services was very good, nice ladies, did a quality job. This sounds like a lot of criticism: however, we'd definitely stay here again due to the location and the positives outweighed the negatives. Some upgrading of facilities and minor changes to the breakfast buffet would make your hotel stand out.

AccorHotels certified review
Jm F. Business - 07/10/2017
« I always stay here when I come to Vienna. »

The experience was as good as I always have.

AccorHotels certified review
Anonymous Friends - 03/10/2017
« Great location and nice room. »

It would be wonderful if you could do something about the street noise. I understand it's a neighborhood concern because of the "Bermuda Triangle" located right by us but it was sooooo noisy.

AccorHotels certified review
Vlad Couples - 03/10/2017
« Great accommodation in a great location »

The room was spacious, the cleanliness extraordinary, the restaurant and bar served us a magnificent meal, and a great wine selection.

AccorHotels certified review
Anonymous Couples - 02/10/2017
« Very good hotel for city week-end trip »

Briefly: no problems in any issues. The room was correct, staff kindly, cleaning OK, situation very good for turist.

AccorHotels certified review
Anonymous Couples - 02/10/2017

Rooms are a little small and the dining room is too small for the breakfast - crowded.

AccorHotels certified review
Kevin Business - 30/09/2017
« Good hotel, ideally located »

The hotel offers a standard level of comfort but has a very central location. Staff is polite but I can’t say they are friendly. Food was not really good.

AccorHotels certified review
Anonymous Families - 30/09/2017
« Good »

Friendly atmosphere. Clean and convenient'y located. When I reserved for various family members, it should have been possible to give the full name (including first name) of the guests. This would have avoided confusion as to who had a room with breakfast, and who not ! Your personal is very helpful with local information. But not all museums are open on Monday (The MAK for example is closed then).

AccorHotels certified review
Eni M. Solo - 29/09/2017
« Mrs »

Very pleasant, the room is clean and the bed is comfy.

AccorHotels certified review
Neil S. Business - 29/09/2017
« great location »

convenient, reliable hotel

AccorHotels certified review
Susan M. Couples - 28/09/2017
« A travel agent on vacation »

Very good location in Vienna. The gals at the front desk were helpful and friendly. Both check-in and check-out were speedy. The hotel public areas and rooms are kept very clean and were serviced nicely and on time daily. Will recommend to my clients. My only complaint would be the inability to order a la carte breakfast rather than taking the full buffet.

AccorHotels certified review
Anonymous Couples - 26/09/2017
« very comfortable hotel, and quiet, in excellent situation. »

very good indeed; but a double room should have two chairs, not one!

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