Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,673 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities
    • Bicycles rental
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,178 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,673 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 05/12/2018 AccorHotels certified review
« Good location but significantly overpriced »

Very basic hotel, definitely nor a 4-star. Housekeeping was eager to clean the room at 8 am on a weekend-not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regarding the housekeeping; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Peter D. Business - 03/12/2018 AccorHotels certified review
« excellent location »

generally good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Couples - 30/11/2018 TripAdvisor review
« 2 night stay »

Stayed for 2 nights after river cruise that disembarked in Vienna. Excellent location 2 blocks from st Stephens cathedral. Accommodating staff when I asked to extend my reservations that I previously cancelled. Decent size room for 2 people. Comfortable bedding although it was for 2 people the blanket seemed to be a twin. Other than that I would recommend for a short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are so happy to hear that you enjoyed our great city center location and our helpful staff members. You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

James T. Business - 27/11/2018 AccorHotels certified review
« Another perfect stay »

20 days at the hotel flew past. Another lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate comments especially of you! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards and see you soon! Katharina Moustakas Front Office Manager Mercure Wien Zentrum

H Business - 27/11/2018 AccorHotels certified review
« Pleasant »

Comfortable and clean hotel room, great location, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XinYingHannah C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Friends - 26/11/2018 AccorHotels certified review
« Good »

Up to our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Svetlana Couples - 23/11/2018 AccorHotels certified review
« everything was allright and very common, nothing special »

I could say many things. But eventually I would like to point out several things: 1-the location of your hotel is perfect and the management knows that so doesn't try much to give the hotel some nice peculiarity, that it would at least a little stand out of other ordinary hotels. It is in the centre of beautiful city, make the stay special.2-get normal toilet doors in standard double rooms instead of transparent glass ones!Maybe in suits the situation is not as bad as in standard rooms))) The room is offered for two people, not one.At first ,we( my husband and I) thought it was funny but finally felt awkwad. That designer decision -to make glass ,vibrating and falling out nearly every time one wants to close or open it, toilet door-was not the best idea. 3-wanted to have lunch at the hotel restaurant but it was overbooked for brunch with mostly local people. So as hotel guests we were NOT informed about booking a table in advance or anything like that. And I am wondering -was it so hard to mention? I felt like we were not hotel guests at all. Food and room interior were fine enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. Your feedback is very important to us and please allow me to express my sincerest apologies. We will forward all your comments to the responsible department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Fernando Business - 20/11/2018 AccorHotels certified review
« Extremelly good »

Exactly as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Lloyd S. Couples - 20/11/2018 AccorHotels certified review
« Great Location and Service. »

My wife and I really enjoyed our stay at your hotel and wrote the review below on trip advisor. However, one thing id like to inform you of is that my wife burnt her forearm quite badly on the lamp beside the coffee machine and has had to go to the doctors as the burn is infected. I just wanted to highlight this as you may want to do somehing to avoid this happening in the future. Review Posted on Trip Advisor: This hotel is in a great location, only a 15 min walk from the train station. Its also only a 5 min walk from the cathedral and in fact most of the tourist sites are within a 20-25 min walk. The staff are very friendly and helpful and we even had a complimentary bottle of wine and rubber duck left in the room as it was our anniversary. The room was very modern and clean with a big and comfortable bed. The room wasnt huge but Im not sure why you'd need a massive room unless you ballroom dance before bed. The bar area was clean and modern with excellent staff. We also took advantage of the free walking tour which starts at 10am on saturdays. The guide was very informative and it was a good way to clear the hangover! All in all, I would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your great comments regarding your stay at the Hotel Mercure Wien Zentrum on tripadvisor! We deeply regret what happened to your wife!! Please ret assured that we`ve already sent our technician to check the lamp to avoid such situation in future. I hope the injury is already healed! Warm regards from Vienna Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 18/11/2018 AccorHotels certified review

The stay was really great. Good location and the facilities were great. Only small issues were at breakfast three different members of staff would ask you for your room number and also the bathroom door is a little u orthodox. Would prefer a proper door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for your constructive criticism regarding the unpleasant situation at the breakfast, we´ve forwarded your comments already to the responsible persons! We do have also rooms with a "normal" bathroom door, we could have changed your room immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 12/11/2018 AccorHotels certified review
« The great location, friendly staff and comfortable rooms made this a very pleasant stay. »

Enjoyable. The only problem was that the room was too warm, which made sleeping a little difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret that your were not happy with the temperature in your room. Unfortunately our system allows us only either to heat or to cool. Thank you again for sharing your experience! Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Yoram R. Business - 08/11/2018 AccorHotels certified review
« Very good »

Nice personal. Good location,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoram R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Ignasi A. Couples - 03/11/2018 AccorHotels certified review
« Practical facilities, good location »

The room was comfortable, practical and well maintained. The restaurant area was well organised but small and slightly crammed. the location was perfect for walking on city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 03/11/2018 AccorHotels certified review
« Excellent service at all times »

Excellent location, service and standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Vladislav K. Couples - 31/10/2018 AccorHotels certified review
« Unhospitably »

I was staying in the Mercure Wien Zentrum for 3 days from 26 to 28 October. Overall experience is unsatisfactory. As a platinum Accor member I was not offered an upgrade, bar staff has argued about using my welcome drinks voucher for me and my guest, as they suggested that applies only for water in the room, reception did not allow me a free late check-out, even though I have right for one according to my membership. But the most disappointing thing was a room breakfast order, it came 1 hour late, the restaurant in contradiction to the order provided food only for 1 person, no bread, instead of hot chocolate I have received a cold instant cacao drink, and a worst scrambled eggs I ever had - they were cold, greesy and cost me a terrible stomach ache during the day. It would be very nice if Le Accor looked into the service quality in this particular hotel, as it does not fulfill the minimal requirements of Mercure brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations regarding our services in our restaurant; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As the free upgrades to a higher room category for platin members are upon availability, we couldn`t give you any as we were fully booked. If my colleagues did not communicate that in the right way, we deeply regret. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We`ve already credited 2000 Le Club points to your Plain card as a small compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Adele L. Solo - 30/10/2018 AccorHotels certified review
« A warm Viennese welcome & pleasant stay. »

Efficient & friendly checkin. Pleasant well equipped room & comfortable bed. Added bonus of a kettle & tea & coffee. Small restaurant with an eclectic menu & very helpful staff. Good quality & attractively presented food. All staff friendly & welcoming which enhanced my first visit to Vienna. The hotel is an easy straightforward walk from the historic centre. One negative that the rooms had no door “peephole” or a chain lock.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback, especially such as yours. We are more than happy you enjoyed your first visit to beautiful Vienna to the fullest and we were able to make you feel so welcome, from arrival to departure. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Anonymous Solo - 28/10/2018 AccorHotels certified review
« Satisfied experience »

It’s great location , good room. However the tourist information provides within the hotel was limited. Staff was friendly but only answered enquires when you asked. First day I arrived, I was given a city map, but I was not explained when were In I bought tour bus ticket there but the staff seemed I knew everything including where the bus stop /time table , but I was first time there. Nonetheless,The kitchen was great , staff were great, that’s a benefit for single traveller.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuk Man W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. We are happy you enjoyed especially our kind hotel staff and the delicious kitchen. Please rest assured I will forward your comments regarding the tourist information at the front desk to my colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Hasan A. Families - 22/10/2018 AccorHotels certified review
« Excellent Place »

Very good reception services, comfortable and very clean room and well fitted toilet with all necessary items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan Abdulghani A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your kind comments with our reception team. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Anna Friends - 22/10/2018 AccorHotels certified review

I would highly appreciate the hotel if not the bathroom. We had a glass door which did not close completely and had a big hole in it. It could be ok for a single room but for twin room it was not comfortable at all. The room itself is very small. Again, it is ok for a single stay but it had not enough space for 2 persons and 2 suitcases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna A., thank you for your feedback. We very much appreciate it! We are delighted you had an overall pleasant stay with us. Unfortunately we could not convince you from our modern bathroom design. We do apologize for that! Thank you again for sharing your experience, and we hope to welcoming you back to us. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Linda S. Families - 21/10/2018 AccorHotels certified review
« Mrs »

The day receptionists were exceptionally helpful even though they were understaffed. The room was too small and not comfortable for 2 people. The heating system did not work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We are glad to read you enjoyed our kind staff members. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Unfortunately you were not satisfied with your room size and that we offer no own porter. Our staff members at the front desk are always willing to help our guests with their luggage. We do apologize for the inconvenience. Please not due to the warm autumn weather we changed a few days to air conditioning. Now during the cold days we have in the hotel everwhere heating system. Thank you again for sharing your experience, and we hope to have the pleasure to welcoming you back to us soon. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

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