Hotel Mercure Wien Zentrum

Staff were excellent and very helpful. Breakfast was a little disappointing. However, we feel totally cheated regarding the organised (at Reception ) taxi to the airport. Yes, it was on time and we were promised that the cost would be exactly 37€. However, on arriving at the airport the driver told us it was 47€. I feel let down by this hotel and wouldn't stay there again. I would like an explanation to justify why we were told one thing and in reality it was diffferent!

We are very satisfied and pleased by the service of the Hotel. The people at the Reception are rather helpful and friendly.

The good: -Friendly staff -Location The bad: -Sanitation: I found blond hair in towels and chunks of dust in my room -You really need to provide hair conditioner. People would appreciate it significantly more than bottle of water in room -Noise at night

We liked the location vis a vis the ability to walk to nearby attractions. The hotel staff was uniformly nice and helpful. Breakfast buffet was handy and pretty good: breads were outstanding; but would suggest regularly offering hard boiled eggs, bagels and cream cheese to go with the salmon that was put out, poupon mustard condiment and let diners know they can order omelets, cappucinos and such from their waitstaff. Waitstaff was friendly and helpful, and we liked the pots of coffee at the tables. Suggest you improve the watery unappealing scrambled eggs, and get rid of the baked beans and that grey lumpy stuff near the yogurt (does anyone really eat any of these? They looked awful.) Carpet in Room 409 was appalling: stained and had something sticky on it that looked like gum. Needs total replacement, and the tile grout in the bath also needs deep cleaning and repair--it had something brown on it that was gross. The towel rack on the wall was also falling off and will hit a guest on the head soon. Would prefer top sheets and light blanket, versus the ubiquitous heavy down comforters that we can't sleep under--way too warm. Room 409 was very tight for 2 people: only one person at a time could move around the bed. Housekeeping services was very good, nice ladies, did a quality job. This sounds like a lot of criticism: however, we'd definitely stay here again due to the location and the positives outweighed the negatives. Some upgrading of facilities and minor changes to the breakfast buffet would make your hotel stand out.

The experience was as good as I always have.

It would be wonderful if you could do something about the street noise. I understand it's a neighborhood concern because of the "Bermuda Triangle" located right by us but it was sooooo noisy.

The room was spacious, the cleanliness extraordinary, the restaurant and bar served us a magnificent meal, and a great wine selection.

Briefly: no problems in any issues. The room was correct, staff kindly, cleaning OK, situation very good for turist.

Rooms are a little small and the dining room is too small for the breakfast - crowded.

The hotel offers a standard level of comfort but has a very central location. Staff is polite but I can’t say they are friendly. Food was not really good.

Friendly atmosphere. Clean and convenient'y located. When I reserved for various family members, it should have been possible to give the full name (including first name) of the guests. This would have avoided confusion as to who had a room with breakfast, and who not ! Your personal is very helpful with local information. But not all museums are open on Monday (The MAK for example is closed then).

Very pleasant, the room is clean and the bed is comfy.

convenient, reliable hotel

Very good location in Vienna. The gals at the front desk were helpful and friendly. Both check-in and check-out were speedy. The hotel public areas and rooms are kept very clean and were serviced nicely and on time daily. Will recommend to my clients. My only complaint would be the inability to order a la carte breakfast rather than taking the full buffet.

very good indeed; but a double room should have two chairs, not one!