Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

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4.0/5 1,588 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,718 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,588 reviews
AccorHotels certified review
Chawin A. Couples - 17/04/2018
« Great location & service »

Never disappointed at location of the service and how we was treated over the course of our 3-night stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Richard Couples - 13/04/2018
« An enjoyable stay. »

The hotel had a great location for exploring Vienna, the room was nicely designed and we loved the shower. Staff were friendly and efficient on check-in and out. My only slight complaint is that the air-conditioning was not working. When I queried this at reception I was told that it had not been switched-on for the summer yet. As the temperature was around 25 degrees on some days, and the room became uncomfortably warm at night, the aircon would have been greatly appreciated. Due to street noise at night, it was not possible to open the window. Aside from this, we very much enjoyed our stay, so thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Very good short break. »

Staff were very professional and welcoming, room was to a great standard and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

TripAdvisor review
Family - 11/04/2018
« Good location »

The location is great, but there was no heating/cooling to adjust. It was so hot in the room and we were told to open the window. This is disappointing as we could hear the street noise all night. The hotel said because winter had just finished they only set the heating on and not the cooling. I was given a fan in the morning, but it didn't help the first night when I had to sleep with the window opened all night - that had no fly screen. The window was vert large and next to the writing desk, so this could be a potential hazard if a small child was to climb up, they could easily fall out. Breakfast was sufficient but did not have a child discount. Cost was 16 Euro per person regardless of age. The room is very small and so is the bathroom, but overall the beds were comfortable and the bathroom sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Wien Zentrum. First of all we are happy to know you enjoyed our great city center location and your comfortable bed in your room. We would like to apologize the inconveniences described because the temperature in your room! During the winter time we had heating in all our rooms and now during spring/summer our hotel is equipped with a central cooling system. All the guests are able to control the degrees for their own well-being! Please note, that kids under 12 years do not pay for breakfast in our hotel. We deeply regret your bad experience with us, and we hope to get the chance to welcoming you again to convince you from our services and qualities! Kind regards Kerstin Allabauer Front Office Assistant Manager

AccorHotels certified review
Andrea Families - 09/04/2018
« Great place where to stay in the center of Vienna »

Excellent place to be in the center of Vienna. Nice and clean, in the heart of Vienna, great rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Celia W. Business - 08/04/2018
« Excellent service and standards marred by street noise both nights »

I asked for a quiet room and was placed on floor five at the end of the corridor. I appreciate that this is not the hotel’s fault but both nights there was considerable street noise throughout the night – shouting and screaming plus motorbikes revving up, with the result was it was not a peaceful night’s sleep. However the facilities of the hotel, the staff, cleanliness and breakfast were all of a high-level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. w., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Haniff Couples - 02/04/2018
« Awesome »

Nice room. Very clean and staff were polite and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haniff B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Vargas-s. Business - 01/04/2018
« Conference trip at Austria »

Pleasant stay with very nice and polite service. Few offer for dinner at the restaurant. Nice offer for breakfast. Somehow small space at the restaurant when the hotel is full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Genoveva Vargas S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Meir S. Friends - 28/03/2018
« Very good »

Hotel is located in center of Vienna, quiet rooms, good breakfast and above all very good service at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meirhay S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

AccorHotels certified review
Noshea Business - 28/03/2018
« happy enough »

comfortable, friendly, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nessa M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. We are glad to know you enjoyed the friendly service from our hotel staff and the rich breakfast buffet every morning. Please do not hesitate to contact us for your next booking to get an additional discount up to 10% off your room rate as a LeClub Accorhotels Member. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

AccorHotels certified review
Dave M. Business - 28/03/2018
« Dave Mac Ardle »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Adrian Friends - 28/03/2018
« Great location for exploring Vienna »

Very good Hotel location, although was slightly confused as there is another Mercure directly opposite, up some steps, so the taxi driver wasn't sure where to drop us. Rooms were functional, clean and comfortable. Would have preferred more English speaking TV channels but this seems to be a regular issue when travelling in Europe, aside from Sky News and BBC World News.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for your constructive criticism regarding Tv channels! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Martin Couples - 27/03/2018
« Everything you could hope for in a stay in vienna »

A fabulous experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

AccorHotels certified review
M Friends - 27/03/2018
« Everything within the hotel was good. »

The hotel is close to all city centre facilities and is a well run good class hotel. Breakfast is good and the rooms are comfortable and clean. - overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We are happy to know you enjoyed our great city center location within walking distance to many popular attractions. It is always a pleasure to read that our guests enjoyed their stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

AccorHotels certified review
Simon, H. U. Couples - 23/03/2018
« Great location, friendly staff and comfortable rooms »

Stayed for three nights, our first time in Vienna. Great central location to get around and see the sights, subway station less than ten minutes walk away. Large, comfortable room, with walk in shower. Toiletries provided with hair dryer as well as tea and coffee making facilities. Friendly reception staff, great food in the restaurant, everything you could ask for in a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Anonymous Business - 22/03/2018
« Nothing Special »

The hotel is well located but really nothing special. The room was very ordinary and not very inspiring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience wih our rooms did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With warm regards from Vienna, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Lauren J. Couples - 20/03/2018
« Highly recommend »

Really friendly staff at the hotel who were always willing to help. They accommodated my request for a high rise room and brought extra tea and coffee condiments to my room when requested without delay. They booked me a taxi from the hotel to the airport which is cheaper than booking one yourself or just jumping in one as we found from our trip from the airport to the hotel. Only downside was, one afternoon I went into the restaurant for a tea and cake. I ordered an English breakfast and a brownie dessert. The waiter brought me my tea but stated they had no English breakfast so justbrought early grey- I hate earl grey. I didn’t touch it but hey I had to pay for it. I mean, I didn’t say anything to them so could be my fault too. Also thought they were hovering for a tip. No complaints at all about the reception staff. Amazing service from them. The free walking tour was appreciated and a lovely touch from the hotel. Brilliant location with plenty of choice of bars, restaurants and cafes to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry about the situatuion in our restaraunt. Be suire i will share your comments to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you all the best and i hope we can welcome you as soon as possible. Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Jennifer F. Business - 16/03/2018
« Exceptionally welcoming »

Very processional and efficient reception team. Breakfast team very attentive and polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm reagrds from Vienna, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Laura Couples - 13/03/2018
« Romantic stay in a quiet hotel »

It was à lovely room in a quiet neiborghood. Breakfast was good and with multiple choices. We ate at different times and always had choices. Employees are nice and keen to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards from sunny Vienna, Julia Ron Shiftleader Mercure Wien Zentrum

TripAdvisor review
Business - 12/03/2018
« Excellent location and service »

Superb location in the center of historic Vienna--walking distance to everywhere. Staff very friendly and helpful. Room was very clean and comfortable. Restaurant served great breakfasts with everything fresh and tasty. Breads and croissants exceptionally good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us at Mercure Wien Zentrum. We are delighted to know everything was to your satisfaction and greatly appreciate your review and your wonderful praises. It was a pleasure having you with us and we already look forward to your next visit. Kind regards Kerstin Allabauer Front Office Assistant Manager

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