Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,705 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 113.05 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities
    • Bicycles rental
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,306 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,705 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 07/02/2019 TripAdvisor review
« Allmost perfect »

Great location close to the main cites of the old city, friendly staff ready to assist you with any request, good breakfast and cosy rooms. On Saturday the hotel offerd us a free city tour as part of it's service. In sum allmost perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your kind feedback to you recent stay with us. What a pleasure to read you enjoyed your time to the fullest, especially our perfect city center location and the helpful hotel staff. We also appreciate your kind words to our free walking tour on Saturday morning. We are looking forward to welcoming you again at Mercure Wien Zentrum. Kind regards Kerstin Allabauer Front Office Assistant Manager

Eduardo M. C. Couples - 06/02/2019 AccorHotels certified review
« A perfect staying »

It was a perfect staying. There was no issues at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Helen M. Families - 06/02/2019 AccorHotels certified review
« Very nice experience, staff were very helpful. »

Very clean rooms, spacious, perfect for our family experience. Staff was very helpful and always with a smile on their face. Location was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Mordechai L. Couples - 05/02/2019 AccorHotels certified review
« Almost perfect »

Great hospitality and friendly staff, Excellent breakfast and clean room. We were pleased with the city tour organized by the hotel. Unfortunately, the towels had not been replaced although they were left on the floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mordechai L., Thank you for your kind feedback regarding your recent stay at Mercure Wien Zentrum. We appreciate your nice words to our helpful hotel staff, the excellent breakfast buffet and our cozy rooms. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Of course I will forward your remarks to your towels to our housekeeping department. We do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Yifat L. Friends - 05/02/2019 AccorHotels certified review
« Great hotel from all aspects »

We stayed at the hotel for 3 nights and had a lovely time there. It's situated in the middle of area 1 of Vienna so it was close to everything! it's next to the Jewish area (next to the big synagogue), Stephanplatz and loads of pubs, restaurants and shops. The room was very spacious- we were 2 in a room with 2 suitcases. Our reservation included breakfast and it was very very good. The dining room was very modern and stylish, there was great variety of fruits, veggies, beverages, cheeses , bread and baked goods. Everything was fresh and tasteful. The receptionists were always friendly, smiling and ready to help with anything we needed. Can't express enough our gratitude for the breakfast bags they packed us the night we checked out!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inbal M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback about the rich breakfast buffet, the great city center location and our friendly hotel staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Anonymous Families - 04/02/2019 AccorHotels certified review

Wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Efim Couples - 04/02/2019 AccorHotels certified review

I have been staying at the hotel for 13 years, but this year there was a small problem. At the entrance the hotel very strongly stinks exhaust from the StreetFood kitchen (I think) from one side and the Mercury restaurant (I think) from the other. It can not be bypassed. Despite the fact that both restaurants worked last year, this year the smell is deadly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constructive criticism regarding some bad smell from our neighbours! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Christina Business - 01/02/2019 AccorHotels certified review
« Comfortable and central »

Like usual, Mercure hotels have a great service, rooms are clean and have everything you need. The hotel is perfectly located to reach anywhere in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Being located in the heart of the city makes the hotel an ideal destination for your travels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Gabriela V. Couples - 29/01/2019 AccorHotels certified review
« An experiece for the heart »

Located in the heart of Vienna, Mercure Zentrum offerend us a heartwarming stay in a cold weather. Nice, clean, cozy room & rich breakfast. Highly recommend it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Business - 29/01/2019 AccorHotels certified review
« A good place to stay in Vienna »

I enjoyed my stay at your facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Fulvio Couples - 28/01/2019 AccorHotels certified review
« Weekend »

Weekend in Wien, relaxing and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Richard B. Couples - 22/01/2019 AccorHotels certified review
« The quality and good value we have come to expect from this group. »

A few (minor) things not working in the room allocated to us but immediate and helpful transfer to a (better) room immediately arranged. All very efficient and friendly - we were very impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Carla F. Couples - 21/01/2019 AccorHotels certified review

It was good. No major problems except the flaky internet connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carla F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. We are so glad that you had such a lovely time at the hotel and felt well taken care of. But we do apologize for the bad internet connection you had. Please note I forward your remarks to improve the WIFI. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Karen F. Friends - 21/01/2019 AccorHotels certified review
« A Great Surpise in the Best Location »

I booked this hotel through the Accor loyalty program and had no expectations of how it would be. I thought it would be average at best. It was such a great surprise to me to find out how convenient the location of the hotel was to central Vienna for the price we paid. The staff couldn't have been more welcoming or accommodating and I will definitely be staying here again when I am next in Vienna and recommending this hotel to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Marina Couples - 09/01/2019 AccorHotels certified review
« Relaxing »

My stay was very relaxing & easy going. Enjoyed every bit of the little notes & services provided at the room. The bed was amazing & the room was very clean. Location was brilliant and the price very good for what you get. Would definitely stay here again. P.S. the reception staff is an extra credit to the hotel. Very polite & helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We look forward to your next stay with us. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Wien Zentrum

Michelle Families - 06/01/2019 AccorHotels certified review
« Great stay over Christmas break »

Hotel staff were wonderful and accommodating. The receptionist at the front desk was very helpful and he booked me a dinner reservation the night I checked in. The location of the hotel was conveniently close to public transportation. I would definitely stay at the hotel again the next time I visit Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

Couples - 31/12/2018 TripAdvisor review
« Very enjoyable stay. »

We spent Christmas 🎄 here & had a fantastic time at this hotel. Would certainly recommend. The staff were very friendly & accomodating. The small Christmas gift 🎁 was a nice surprise & much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna during the Christmas time. We appreciate all the nice words to our friendly hotel staff and also your recommendation. It is always a pleasure to read our guests had an amazing time with us. We wish you a Happy New Year 2019 and hope to have the pleasure to welcoming you again. Kind regards Kerstin Allabauer Front Office Assistant Manager

Anonymous Couples - 30/12/2018 AccorHotels certified review
« Nice location »

Proper but small rooms. Clean and updated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Arno Families - 28/12/2018 AccorHotels certified review
« The location is at the center »

A very large choice for breakfast. A friendly staff. A poor sound isolation. A rather small room for the privilege class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 27/12/2018 AccorHotels certified review
« Goodgood »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

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