Hotel Mercure Wien Zentrum

Enjoyed breakfast,location and all round good atmosphere.The staff were helpful and courteous.

Location is close to the historical distinction and I could found nice cafes nearby. The staffs are friendly and the restaurant is also good.

Attractive location; problem selecting shower setting; breakfast room somewhat cramped

Friendly and efficient reception after a very long flight was really appreciated. Our room was spacious, clean and stylish to boot. The breakfast was, once again, superb with a wide variety of hot and cold dishes. The free WiFi was spot on. I forgot my nighty on leaving the hotel but returned for one night two weeks later, and my nighty was handed over to me! Now that's good service. The "Privilege Room" on our return was much appreciated. Thank you to all at the Mercure. You are stars!

Very easy to check in. Staff extremely helpful, even helped to connect our mobiles to the free wifi. The rooms were very clean and comfortable with complimentary toiletries and a bath duck! We had very hot weather during our stay, the air con unit in the room was very quiet and effective. Breakfast was buffet style, lots of choice and attention to detail. This hotel is situated right in the centreof Vienna with many of the sights within walking distance. Our party of four would recommend this city hotel.

Excellent stay, really helpful staff and an ideal hotel

Reception staff were fantastic,helpful,informative and friendly.

On August 18 I left my room for about 15 minutes between 9pm and 10pm to get some food outside as takeaway. When I got back to the room, the door was wide open. My bag was open next to the bed. I checked that my passport was still there, but the next day noticed that my wallet was stolen. The wallet had a few credit adds and more than $1,000 in cash. I reported the incident to the staff at the reception and to the police. I called my bank to block the cards since the person who stole my wallet used to card to make a payment at a local biggest club in Vienna. I was really upset with the way the room manager dealt with the situation. Upon checkout she told us that there was nothing she could do with a tone "What do you expect me to confront other guests?". She was very defensive in her approach of dealing with the incident, putting her hands up in the air and saying they don't have a way to solve it. She didn't say the hotel would follow up with the police or look for CCTV security camera footage, or that the hotel would compensate us with points or any other easy way to make us feel better about the awful experience and inconvenience we've had. I would have really appreciated a sincere apology. My hypothesis is that when we left the room, we closed the door behind us but the lock didn't click. There was no one else who could have entered the room apart from another guest with access to our 6th floor (room #606) or hotel staff. The door doesn't automaticallly get pulled sufficiently enough to lock completely. One has to really pull the door behind after it seems it is already closed. The safety pull system doesn't work as expected and as it does in most other hotels.

On arrival the total charge of our stay (plus deposit) was deducted from our credit card (750 euros) without us being told. On departure the total charge (679.50 euros) of our stay was also deducted from our credit card, resulting in a ten-day-wait for the initial 750 euros to be returned to our account. This amounts to no less than a fraud - we are unable to comprehend how an Accor/Mercure hotel have resorted to such low levels of financial trickery. We spoke to our bank who informed us that they could do nothing since it was the policy of Accor Hotels who had charged our credit card on two different occasions. Hotel staff were extremely unhelpful in trying to solve the situation.

Reception staff and cleaning ladies are very professional, effective and friendly. As I said earlier the breakfast is not as good (for me) like it has been: I like to eat fresh fruits, bread and hot coffee and nowadays choise of fresh fruits is very limited.

The water pressure for the cold setting on the sink faucet was extremely low throughout the stay. Towels were also inconsistently changed even when desired replacement was indicated. The walls of the hotel were also very thin so there was a lot of piping noises as well as the occasional noise from other guests. The room lighting was also very dim bordering too dim for evening usage.

quiet room (905); clean; all facilities; professional

Location is perfect. Clean Hotel. Small rooms. Needs some renovation. The Ladies at the Customer service were very friendly and smiley , they speak english fluently which helped us a lot in our trip. I surely will go there another time. Thank you

all went well

The hotel is located in the heart of Vienna, close to 2 U-Bahn stations and with clean and comfortable rooms. Staff helpful and efficient. I loved the experience