Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

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4.0/5 1,551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,476 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,551 reviews
AccorHotels certified review
James M. Business - 12/01/2018
« the experience was very good , no suprises. »

It was very good, room was very clean and orderly, hotel was clean and well maintain. I enjoyed my stay and will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I will send you my best regards and all the best, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
James Couples - 09/01/2018
« Fantastic! Rooms were basic but the hotel is in a great area but it was the service of all the staff that made this stay so fantastic. The staff went out of there way to assist with everything!! Thank you. »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Ivana D. Friends - 08/01/2018
« new year »

Pleasant, nice, staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Borevac, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Petri Couples - 08/01/2018
« Temperature issues. »

Otherwise ok, but there was too hot in room and it was not possible to adjust temperature from airconditioning control panel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In wintertime we have only heating sytsem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Johnstyer Couples - 01/01/2018
« John S. »

Nice hotel, great location, great staff and customer servicw

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Joyce Couples - 30/12/2017
« Great location and good hospitality »

We stayed over for one night and one day only. Yet we found this hotel comfortable in many aspects, being location, being receptiveness, being room decor and space available together with facilities offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Anne C. Couples - 29/12/2017
« Hotel provided everything I needed during my stay »

I was very pleased with the hotel. The staff were very friendly and helpful. The room was well presented and very clean. My only complaint would be that there was no air conditioning. I found the room very hot and was unable to sleep well my first night. A member of staff told me the the hotel only had a heating system for the rooms and no air conditioning was installed. We just left the window open all day to keep the room cool and then closed it at night. Otherwise I would recommend the hotel for it's convenient location to the city centre and access to subway for the airport train. I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Anonymous Friends - 28/12/2017
« welcoming helpfull staff in a great location »

from the warm welcome to the care throughout the stay and overall pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Steven Families - 28/12/2017
« Excellent location! »

I'm not expecting the location to be this strategic.. Easy reaching the stephenplatz underground station, the magnificent Stephen cathedral, hard Rock Cafe, Starbucks, and not to mention, the prominent shopping belt in Vienna. The rest, is just standard mercure... Not too spacious room, standard breakfast and standard bedding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven E., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

TripAdvisor review
Family - 28/12/2017
« Average »

The hotel is clean but the rooms are too small and the stuff not helpful that much , the hotel location is very good between the under ground train station and the city center , i am an accorhetels silver member and i didnt get the member’s attention or any benefits of that .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your time to review your recent stay at Mercure Wien Zentrum. First of all we are glad you enjoyed our great city center location, right in the heart of the city. But we are sorry to read, that your room and the service of our staff members did not meet your expectation. Please accept our apologizes as well for the missing attention to you because of your silver member card. Nevertheless we would be glad to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Assistant Manager

AccorHotels certified review
Marjut Families - 22/12/2017
« A very comfortable hotel close to everything, and a wonderful service! »

We were three generations mother, daughter & granddaughter, and we thoroughly enjoyed our stay. An excellent location, delightful breakfast, comfortable beds and excellent service by the personnel. Can highly recommend to anybody!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. May we wish you a Merry Christmas and the best for 2018! Julia Ron & Team Shiftleader Mercure Wien Zentrum

AccorHotels certified review
Martin Business - 21/12/2017
« Rooms are too small and need renovations; I could not open entirely the wardrobe because it's too close to the bed. »

I could hear my neighbor snoring; the room was overheated and I had to open the window to bring the temperature down even if the heating system was turned off. The furniture is ugly as is the carpet. I would absolutely not want to return to this particular hotel although I usually had great experience with Mercure hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It`s a pity that you di not inform us on place as we do have new renovated rooms as well, We Could have changed your room immediately! Please note that a renovation of all the rooms is already planned for the very near future! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

TripAdvisor review
Bob C Couples - 18/12/2017
« Wonderful staff! »

We had a most enjoyable stay at the Mercure Wien Zentrum. Katharina Moustakas and her team were most helpful (even before our trip began, when they booked attractions for us) and very friendly! First-rate people!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. It was such an honor reading your amazing feedback concerning our staff members, especially to our wonderful Front Office Manager Katharina Moustakas. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. I will forward your kind words. We wish you a very Merry Christmas and all the best for 2018! We hope to have the pleasure to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Assistant Manager

AccorHotels certified review
Dr.jur.ergun O. Business - 17/12/2017
« Location of the hotel is very suitable for touristic purposes in Vienna. »

Reception personnel very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Lilya N. Families - 14/12/2017
« Very clean room »

we enjoyed during our stay from a clean and comfortable room. the house keeping was amazing. the bed was very comfortable, so is the shower. The only thing that was bad, and it was very bad, it was the food in the restaurant and the service. It was our first night at the city and it made a very bad Experience. Luckely all the ather places that we went to had a difrent approach to the castumers and we enjoyed the city very much. It was a great disappointment for us, Because we have been in a few accor hotels and it was much better then that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. n., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regarding our services at the restaurant; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Velicia Couples - 13/12/2017
« Fantastic stay »

Our 2 nights stay with Mercure Wien was truly memorable, the rooms was clean and no defects. I really appreciate Katrina's customer service throughout our stay. She is very patient and a gem for Mercure Wien Zentrum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Velicia Deby W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Katharina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Ian C. Business - 09/12/2017
« Great hotel in the heart of Vienna »

I had a brief stay but very enjoyable. The hotel is very close to stephensplatz and Schwedenplatz. Many restaurants and sights to see nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Giannis Business - 06/12/2017
« Great hotel »

Excellent stay from any aspect. Great hotel and staff. Extra point, the birthday gift I had to extend my stay in Vienna for 3 more nights, unfortunately Mercure was fully booked. At the end, I stayed in one of the hotels in that area, supposedly "same" level. I don't want go into comparisons, but in future visits in Vienna, my stay won't be other than Mercure! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Martin B. Couples - 06/12/2017
« Could do with a bit of redecoration! »

Everyone was pleasant and helpful. The room was ok, but could certainly do with a bit of a refresh (and perhaps the addition of a few more power sockets - or USB outlets) and was certainly small (although looking at the fire-exit map, we were in one of the larger rooms on the floor).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that a full renovation is already planned for the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

AccorHotels certified review
Nera Business - 04/12/2017
« I had very pleasant stay at hotel. Staff is very professional. »

I had very pleasant stay at hotel. Staff is very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nermin Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager Mercure Wien Zentrum

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