Hotel - Hotel Mercure Wien Zentrum
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Mercure Hotel

Hotel Mercure Wien Zentrum

Fleischmarkt 1a 
1010  VIENNA
AUSTRIA

1,503 reviews
TripAdvisor Rating Based on 1,503 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,156 reviews

Our guest reviews for Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,503 reviews
AccorHotels certified review
Steve D. Couples - 18/09/2017
« Mr »

Good location. Nice room. Good breakfast. But room had a strong cigarette odour and it wasn't specified as a smoking room on booking. Quite a bit of outside noise during the night - from outside the hotel. Breakfast staff very helpful

AccorHotels certified review
Madrabbitt Couples - 18/09/2017
« Great stay at a convenient location. »

Hotel well situated and within easy walk of the city centre. Staff were all helpful and efficient. Breakfast choice was good. Room was comfortable and had a shower that worked well.

AccorHotels certified review
Tmc Business - 18/09/2017
« mediocre for the price »

Small room. Broken door handle at the bathroom. Breakfast was mediocre as well. Very slow and poor Wi-Fi

AccorHotels certified review
Bryan C. Couples - 13/09/2017
« A beautiful experience »

We loved our time here if not a short time but would love to come back

AccorHotels certified review
David G. Friends - 11/09/2017
« Mr »

Very central to walk to all venues and shopping districts and Museums ; close by for the Underground, Trams, buses and Taxis and onward connections. Excellent for local traditional restaurants. Room could have been larger but enjoyed the walk in shower and coffee maker. Huge choice for Breakfast although tight for space around server and only one toaster that warmed the bread rather than toasting making it unfair on other users to claim toaster for a 2nd period. Staff very helpful. Will stay again with Mercure but may stay in the other adjacent Mercure, that has larger rooms?

AccorHotels certified review
Mark Couples - 10/09/2017
« Great location and helpful staff »

Enjoyed breakfast,location and all round good atmosphere.The staff were helpful and courteous.

AccorHotels certified review
Anonymous Business - 09/09/2017
« Nice hotel »

Location is close to the historical distinction and I could found nice cafes nearby. The staffs are friendly and the restaurant is also good.

AccorHotels certified review
Anonymous Couples - 03/09/2017
« Good enough to return. »

Attractive location; problem selecting shower setting; breakfast room somewhat cramped

AccorHotels certified review
Coba K. Couples - 03/09/2017
« A Superb Sojourn »

Friendly and efficient reception after a very long flight was really appreciated. Our room was spacious, clean and stylish to boot. The breakfast was, once again, superb with a wide variety of hot and cold dishes. The free WiFi was spot on. I forgot my nighty on leaving the hotel but returned for one night two weeks later, and my nighty was handed over to me! Now that's good service. The "Privilege Room" on our return was much appreciated. Thank you to all at the Mercure. You are stars!

AccorHotels certified review
H. Friends - 03/09/2017
« Sightseeing with friends »

Very easy to check in. Staff extremely helpful, even helped to connect our mobiles to the free wifi. The rooms were very clean and comfortable with complimentary toiletries and a bath duck! We had very hot weather during our stay, the air con unit in the room was very quiet and effective. Breakfast was buffet style, lots of choice and attention to detail. This hotel is situated right in the centreof Vienna with many of the sights within walking distance. Our party of four would recommend this city hotel.

AccorHotels certified review
Brian S. Couples - 02/09/2017
« Great Hotel, Great Staff, Great Location »

Excellent stay, really helpful staff and an ideal hotel

AccorHotels certified review
Mary Friends - 01/09/2017
« Satisfactory »

Reception staff were fantastic,helpful,informative and friendly.

AccorHotels certified review
Natalia Couples - 01/09/2017
« Stolen wallet »

On August 18 I left my room for about 15 minutes between 9pm and 10pm to get some food outside as takeaway. When I got back to the room, the door was wide open. My bag was open next to the bed. I checked that my passport was still there, but the next day noticed that my wallet was stolen. The wallet had a few credit adds and more than $1,000 in cash. I reported the incident to the staff at the reception and to the police. I called my bank to block the cards since the person who stole my wallet used to card to make a payment at a local biggest club in Vienna. I was really upset with the way the room manager dealt with the situation. Upon checkout she told us that there was nothing she could do with a tone "What do you expect me to confront other guests?". She was very defensive in her approach of dealing with the incident, putting her hands up in the air and saying they don't have a way to solve it. She didn't say the hotel would follow up with the police or look for CCTV security camera footage, or that the hotel would compensate us with points or any other easy way to make us feel better about the awful experience and inconvenience we've had. I would have really appreciated a sincere apology. My hypothesis is that when we left the room, we closed the door behind us but the lock didn't click. There was no one else who could have entered the room apart from another guest with access to our 6th floor (room #606) or hotel staff. The door doesn't automaticallly get pulled sufficiently enough to lock completely. One has to really pull the door behind after it seems it is already closed. The safety pull system doesn't work as expected and as it does in most other hotels.

AccorHotels certified review
Andrew A. E. Couples - 28/08/2017
« A lovely city spoiled by financial mismanagement of hotel. »

On arrival the total charge of our stay (plus deposit) was deducted from our credit card (750 euros) without us being told. On departure the total charge (679.50 euros) of our stay was also deducted from our credit card, resulting in a ten-day-wait for the initial 750 euros to be returned to our account. This amounts to no less than a fraud - we are unable to comprehend how an Accor/Mercure hotel have resorted to such low levels of financial trickery. We spoke to our bank who informed us that they could do nothing since it was the policy of Accor Hotels who had charged our credit card on two different occasions. Hotel staff were extremely unhelpful in trying to solve the situation.

AccorHotels certified review
Elina Families - 27/08/2017
« Nice and friendly »

Reception staff and cleaning ladies are very professional, effective and friendly. As I said earlier the breakfast is not as good (for me) like it has been: I like to eat fresh fruits, bread and hot coffee and nowadays choise of fresh fruits is very limited.

AccorHotels certified review
Anonymous Friends - 25/08/2017
« OK »

The water pressure for the cold setting on the sink faucet was extremely low throughout the stay. Towels were also inconsistently changed even when desired replacement was indicated. The walls of the hotel were also very thin so there was a lot of piping noises as well as the occasional noise from other guests. The room lighting was also very dim bordering too dim for evening usage.

AccorHotels certified review
W. Business - 25/08/2017
« Warm welcome and very professionnal »

quiet room (905); clean; all facilities; professional

AccorHotels certified review
Reine A. Families - 22/08/2017
« Very good »

Location is perfect. Clean Hotel. Small rooms. Needs some renovation. The Ladies at the Customer service were very friendly and smiley , they speak english fluently which helped us a lot in our trip. I surely will go there another time. Thank you

AccorHotels certified review
James H. Friends - 18/08/2017
« all went well »

all went well

AccorHotels certified review
Manar M. Solo - 18/08/2017
« Great location »

The hotel is located in the heart of Vienna, close to 2 U-Bahn stations and with clean and comfortable rooms. Staff helpful and efficient. I loved the experience

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