Hotel - Novotel Yogyakarta
Novotel Hotel Novotel Hotel

Novotel Yogyakarta Hotel

4.0/5 1,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ADISUTJIPTO
  • Languages spoken at the hotel
    • English
    • Japanese
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Overnight shoe shine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Boutique Gourmande (Paying)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 202 rooms
  • 135 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 2,933 reviews

Our guest reviews for Novotel Yogyakarta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,164 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Meiske F. Families - 13/07/2018 AccorHotels certified review
« A nice place to stay »

We are happy to stay here. strategic, near to everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Meiske f., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Febry N. Business - 12/07/2018 AccorHotels certified review
« It was just OK but requesting deposit for additional room access card is ridiculous. »

It was just nice but requesting deposit for additional room access card is ridiculous. It is room for 2 but only get one access card. I could not go anywhere at night because I was worried that my friend was sleeping so i could not enter my room. After all, I have to return the access card before check out so why need the deposit???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. FEBRY NOERDI, First of all, thank you for choosing Novotel Yogyakarta as your accommodation and share your experience at Trustyou. I have taken notes of feedback for some experiences you have had during your stay especially key deposit, which I believe did not seem to fullfill your expectation. I have immediately shared these comments to the Front Office Manager and Front Office Department team for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. At Novotel Yogyakarta, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again at Novotel Yogyakarta. Best regards, Stanislaw Pajdzinski General Manager

Anonymous Families - 12/07/2018 AccorHotels certified review
« Nice stay »

+ Staffs are friendly and accomodating + Good breakfast + Quality sleep/rest. - Cable TV ch volume was barely audible, compared to local ch - Poor quality wifi in room on last day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Puspita R., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding some of point that mentioned, We have to share with department concern directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

M. F. Families - 12/07/2018 AccorHotels certified review
« Sattisfied »

Staff are friendly and helpful. F&B team manage to serve me with special dietary menu for breakfast with no problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F. M., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Stephanie Families - 12/07/2018 AccorHotels certified review
« Meets standard hotel expectations but some growth areas »

All staff are very pleasant, which I think was very important. Room was quite old, especially the bathroom, which clearly needed some renovation. The water took a long time to get hot. The bedsheets had a hole and the room was very dark. Also there was a lack of usable charging points near the bed. I appreciated the free use of the computer downstairs. The massage was very good and relaxing, and the therapist was very professional. The hotel’s location was excellent. Overall, I feel the service was great but the hotel can probably do with renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. STEPHANIE P., First of all, thank you for choosing Novotel Yogyakarta as your accommodation during your stay in Yogyakarta. I have notes of feedback for some issues during your stay that not fulfill your expectation. I have immediately shared these comments to all department concerned to be reviewed and improved. In other hand would like to sincerely apologize for the inconveniences you have encountered. At Novotel Yogyakarta, it is our aim to always provide an exceptional experience for every guest, therefore your feedback is very important to us. It is wonderful to receive your great comments about massage and service experiences from us. Thank you very much again for sharing your experience and we look forward to welcoming you back here at Novotel Yogyakarta. Sincerely, Stanislaw Pajdzinski General Manager

Naomi S. Families - 10/07/2018 AccorHotels certified review
« Excellent and Strategic Place to Stay »

I always dream to stay at this hotel since I was a senior high (back in 2003) in Jogjakarta. The room is spacious, clean, and the staffs are friendly. Ah, but one weird thing I found in my room (no.533), the bidet spray is placed in the left so it's a bit troublesome to cleanse up after defecation/ urination. Anyway, this hotel is still very nice amongst any other (4-5 stars) hotel invasions in Jogja these days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Naomi Angelina S., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But, to be honest we convey deeply apologized about some issue found. Unfortunately, We are not stop to giving great experience to the guest. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Dissa Friends - 10/07/2018 AccorHotels certified review
« Jogja »

I really love staying in Jogja, i stayed at Novotel cause its near the university that i really wanna study at and i should take a test there. The atmosphere was nice, the staffs are too, i enjoyed jogja very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dissa K., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Eko Couples - 10/07/2018 AccorHotels certified review
« Wonderful stay at Novotel Yogyakarta »

Wonderful hospitality during my stay at Novotel Yogyakarta. Cleanliness, staff friendliness, and thanks for arrange nice view from my room. One of my favorite hotel when I am visiting Yogyakarta. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rintis Eko W., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Doni Families - 10/07/2018 AccorHotels certified review
« A nice hotel with the warm staffs »

In the mid of Jun 2018 when I were there with my family, it was a small incident happened to my little daughter in a hotel's lift, the hotel staffs were having fast respond and good attention to us even until the day after when we decided to check out from this hotel. Thanks for the gifts, "the turtle dolls" seem connected well with my little daughters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Doni Nurcahyo, We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Faizul B. I. Families - 09/07/2018 AccorHotels certified review
« Nice stay at Novotel, Yogyakarta »

The Novotel, Yogyakarta has performed their good room services, good housekeeping, very tasty and friendly buffet breakfast and good treatment by the staffs. I salute the management of the hotel for providing a comfortable musoulla (prayer room for Muslims) at the basement level and allowing Muslims staffs and hotel guests to perform Friday prayer at the hotel which I rarely found at any other hotel overseas. Overall, I satisfied with all treatments and keep up the good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faizul Bin I., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Harry M. Families - 08/07/2018 AccorHotels certified review
« I am very satisfied »

Comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harry M., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Esti I. Families - 07/07/2018 AccorHotels certified review
« Homey Place »

Food, service, hospitality, all are thumbs up. Very good. However please keep stronger on applying SOP for drop off area. In holiday season, many cars come and go. We happened to que quite long to wait a car sitting with engine on, and the driver check in ! Then we must go via lobby basement carried out sleeping kids via stair! And your staff seems no comment about it. Cannot strongly tell the car to move. Also please brush the stone around pool, it was so slippery, I fell down with the baby on my hug. The pain on my knee still remains. But your pool staff was good! She was so helpful. And my kids found woms in kids pool. We assume came from drainage which connected to soil and plantation beside the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Esti I., First of all, thank you for choosing Novotel Yogyakarta as your accommodation during your stay in Yogyakarta. I have notes of feedback for some issues during your arrival time that not fulfill your expectation. I have immediately shared these comments to all department concerned to be reviewed and improved. In other hand would like to sincerely apologize for the inconveniences you have encountered. At Novotel Yogyakarta, it is our aim to always provide an exceptional experience for every guest, therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you back here at Novotel Yogyakarta. Sincerely, Stanislaw Pajdzinski General Manager

Winarto Families - 04/07/2018 AccorHotels certified review
« Very good hotels »

Excelence services. Clear and clean hotel, the food for breakfast is good, hotel location is very strategic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. WINARTO, We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Hardjanto H. Couples - 04/07/2018 AccorHotels certified review
« Nice staff, nice location, nice rest »

Staff are helpfull, location is prime, satisfied rest in jogya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hardjanto H., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Katie S. Families - 04/07/2018 AccorHotels certified review
« The most TERRIBLE check out process »

I was stay on this hotel on 21-23 June 2018, everything on my stay was Ok actually, room was standard novotel, bathroom bit tired need to be refurbished as the shower curtain have a stain on it and the shower was install only in the bathtub, quite dangerous for elderly people (possible to get slippery during take a bath). Playing room for kids was so dirty need to be cleaned. Breakfast quite various menu, taste Ok (some of it was delicious enough) but problem comes up on the check out process, i was really very disappointed & dissatisfied with the reception who handle my check out (the girl with the glasses, shoulder length hair, i was not really sure about her name so better not to mentioned it) she really need more training as she not handle my check out efficiently. I spend almost around 45 minute for check out and the queue line after me all moves out to the next line. I was book my booking through Accor website on ACCOR SALE moment plus on this booking i use my accor point 2000 point to pay some amount and in the booking form that i receive by email already mentioned the left amount i should paid. The girl already one time take care the payment and i understand clearly those amount was already payment for all of my booking (2 room for 2 days, room No. 832 & 833) but at the beginning she keep insist those only paid for 1 of my room (832) the other (833) i need to do the payment again but i am the fans of accor hotel so i am really sure it did not goes like that. The amount that i paid is the same amount mention in my booking form (and all the breakdown was there already). I was explain her many times but she didnt understand until she want to call her work colleagues and i ask her to take the calculator, like a teacher teach the student, step by step i told her my room price in the booking was X price i book for 2 room @ 2 days of each so multiple by 2 and by 2 again deduct by the value of my point and the rest is the amount that i need to pay. After this short lesson she just like awaken from her dream sleep and notice oh yeah it was my mistake those payment i made before already paid all the room (oh God, i really need to take a deep breath to keep calm & relax, she really wasting my time). I book additional 1 room during my stay (508) from 22-23 june for this room check out & payment luckyly she was not messed up again. After i check out as usual i will receive notification email to share my experience during my stay but with novotel yogyakarta beside i receive mine, i receive also email for other people i think named janne (she did check out on 24 June which i already left the hotel on 23 June 2018). Please be more careful to write down your guests details information and try not to send to wrong attention because it show disrespectful to your guests. Please do improve your staff because normally Accor is not like this.. i always get satisfied or happy stay in a lot of Accor group hotel (ibis, mercure, novotel, pullman, etc etc) i always feel happy but only this time i really feel too much dissatisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. KATIE SELVYANA, First of all thank you for choosing our hotel during your last stay in Yogyakarta. We are always so excited to host Le Club Members in our property, especially Elite Members like you. Let me also directly tell you how sad and disappointed I feel with the quality of service we delivered to you. You are definitely right, it’s not Accor standard and also not our standard. Immediately after reading your comments, I personally investigated this case and I want to assure you that necessary steps has been taken. With your detail description of this case, I could precisely adjust our actions to make sure all Front Office team have proper attitude and necessary skills to deliver our service and commitments to the guests. Regarding other negligence: the Kids Club cleaning schedule has been revised and proper control put in place; wrong email Invitation for survey, it’s another big mistake which I revised with my managers and put action to prevent it in future. Regarding bathtubs, let me inform you that we have already scheduled on August bathrooms renovation and gradually we will replace it with standing showers. Dear Mrs Katie, from my side as General Manager, today I can say I am so sorry for this terrible experience and want to apologize for all inconvenience you faced during stay and check-out. I assure you that, it was accidental and it is not reflecting our ambition and day to day quality of work, as you may see in other reviews. I also still hope that one day I will have a chance to directly show you improvements we’ve done based on your feedback and that we will be able to recover our image. In case you would need my assistance with future bookings or you would like to share more details about your last stay, I remain at your disposal under my email: gm… Cordially Stanislaw Pajdzinski General Manager

Dibyo Families - 02/07/2018 AccorHotels certified review
« satisfied. »

cleanliness of the room, good food, strategic location, staff friendliness. something that must be improved is check in time because my room available at 2.30 pm which's late for me. So that, I had to wait for 30 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dibyo, Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta especially about our room, food and staff. but in other hand, we are convey deeply apologized that your check in experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislaw Pajdzinski General Manager

Ade Families - 02/07/2018 AccorHotels certified review
« Suit my need. »

Location, cleanliness, food, swimming pool are as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ade A., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Muchlis H. Families - 02/07/2018 AccorHotels certified review
« Service as expected »

Excellent Service, Good location, Old Building, Small pool. One thing that I would like to highlight is when the laundry service return the money left in the pocket of my trousers. I even forgot that I left the money there. Good Job! Breakfast is ok, though I'm hoping that the hotel is seving "Gudeg" in the breakfast menu (as can be found in another 4-5 stars hotel in Yogyakarta). All in all, it was 4 out of 5 stars rating that I would give. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muchlis Yasir H., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Dwi R. H. Families - 02/07/2018 AccorHotels certified review
« Nice food »

Nice place, nice interior. And good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dwi Rachman H., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislaw Pajdzinski General Manager

Sarah Couples - 30/06/2018 AccorHotels certified review
« Good »

Nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and have a good day! Sincerely, Stanislaw Pajdzinski General Manager

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