Hotel - Mercure Joinville Prinz Hotel
Mercure Hotel Mercure Hotel

Mercure Joinville Prinz Hotel

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4.0/5 501 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 167.00 BRL Non member rate
From 150.30 BRL Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Beauty salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00am - 11:00pm
    • Opening hours : Week-end 07:00am - 11:00pm

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Joinville Prinz has considerable sized suites, all 388 sq ft (36 m²), air-conditioned and equipped with Wi-Fi, cable TV, hairdryer and private safe. We also have suites for people with reduced mobility.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,418 reviews

Our guest reviews for Mercure Joinville Prinz Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 501 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Andrea G. Couples - 10/04/2018
« Nice staff »

The staff was very attentive and pro-active. The bed needs to be upgraded, mattress too soft

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Andrea, Obrigado por sua participação e observações sobre a necessidade de melhorias em nossas camas. Estamos tratando deste assunto e em breve teremos melhorias. Aproveito para esclarecer a questão da aplicação do desconto de pontuação a que teve direito, por tranferencia de direitos de terceiros: O desconto solicitado, R$ 154,28, referente a 2000 pontos Leclub, foi devidamente utilizado em sua reserva, conforme podera verificar em sua RPS, (estou encaminhando em e-mail separado, pois aqui não consigo anexar) Uma das diferenças mais relevantes deu em função de check out por volta das 17:00h, o que acarretou em cobrança de meia diaria complementar. Esperamos poder recebê-la novamente em breve, e mais uma vez contar com suas valiosas observações. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Gregory S. Business - 26/03/2018
« Perfect location in Joinville »

Beautiful room, hearty breakfast and kind assistance.

AccorHotels certified review
Mario V. Z. Families - 26/03/2018

Ok experience

AccorHotels certified review
Danillo Couples - 21/03/2018
« Good »

The breakfast was very poor, the room was ok.

AccorHotels certified review
Denis C. Business - 18/03/2018
« First Business Trip to Brazil »

Very nice but a little dated but overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Denis, Thank you for your participation in our rating tool. Rest assured that your opinions are very useful for our operation. We hope to see you again! Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Lierson Business - 16/03/2018
« Poor in terms of reception team, too long waiting, bathroom not cleaned. »

Poor in terms of reception team, too long waiting, bathroom not cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Lierson, Em primeiro lugar quero agradecer sua participação e comentários. Sentimos muito não ter atendido sua expectativas durante a estada conosco. No dia de seu check in realmente tivemos um volume muito grande de hospedagens, o que pode ter acarretado em alguma espera no momento do registro. Sua observação sobre a higiene do banheiro foi repassada diretamente a nossa governanta que esta incumbida de reforçar os processos junto a equipe. Esperamos ter a oportunudade de recebê-lo novamente e desta forma reverter a imagem inicial que causamos. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Jose R. Business - 05/03/2018
« Business trip »

The experience was very good, just had some problems with the Wifi.

AccorHotels certified review
Danny Families - 02/03/2018
« Hotel rooms very very outdated, good service, upgraded to suite for better room.... Never stayed in anything like it! »

Not good enough. Will not stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Kaljee, Thank you for your participation and feedback. We are working on improving our facilities. We look forward to welcoming you at another opportunity. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Milwaukee T. Business - 01/02/2018
« Summer Mercure Joinville Pritz Hotel Stay »

Service and staff were outstanding. Very efficient and attentive to making sure the stay was excellent. Hotel is located in the central location close to great dinning locations.

AccorHotels certified review
Maykel D. O. Couples - 30/01/2018
« It was a good experience, but the breakfast was not that good. »

I really enjoyed the hotel, and its facilities. The only thing I suggest you to review is the breakfast price 35BRL and don't even has too much options.

AccorHotels certified review
Adriano B. Couples - 13/12/2017
« Nice Location »

It was OK, but the towels and linens were extremely abrasive. Very comfy room.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Adriano, Em primeiro lugar quero agradecer sua participação em nossa pesquisa. Ficamos felizes que de maneira geral tenha gostado de sua estada consoco. Seu comentário sobre as toalhas nos ajudam a definir em que concentraremos nossos esforços para os proximos meses. Esperamos recebê-la novamente em breve, e que possa mais uma vez nos avaliar. Desejamos um Feliz Natal e um 2018 fantastico! Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Silvia B. Couples - 12/12/2017
« Good service, very comfortable room »

Atentive people at the front desk, comfortable and large room. The only negative points was that the parking was charged (first time we ever see that in Brazil) and the duvet was the only cover on the bed. I wish you could also offer sheets, especially in such a hot city as Joinville in December.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Silvia, Em primeiro lugar quero agradecer sua participação e comentários. Fiacamos contentes que de maneira geral tenha gostado de sua experiencia conosco. Realmente nosso estacionamento é cobrado separadamente e isso ajuda a mantermos um preço mais competitivo nas diarias, ja que a grande maioria dos hóspedes não se utiliza deste serviço, e pagaria par algo caro (em função da estrutura de pessoal, espaço e seguros para atendimento), Hoje esta pratica, está se disseminando rapidamente entre os hotéis, principalmente em função da necessidade extrema de redução de tarifas. Com relção ao lençol extra, vamos verificar uma melhor forma de deixar disponível. Esperamos recebê-la novamente em breve! Cordialmente, Hello Silvia, First of all I want to thank you for your participation and comments. We are glad that you have generally enjoyed your experience with us. Actually our parking is charged separately and this helps to maintain a more competitive price in the daily ones, since the great majority of the guests do not use this service, and would pay for something expensive (depending on the structure of personnel, space and insurance for service) , Today this practice is spreading rapidly among hotels, mainly due to the extreme need to reduce tariffs. With regard to the extra sheet, we will check a better way to make it available. We hope to see you again soon! Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
João R. Business - 10/12/2017

The only problem for me is: Wireless connection. You need to improve this connection. For my entire stay I had a persistent issue. My stay was Business.

AccorHotels certified review
Cady H. Friends - 22/11/2017
« Confortable »

The service was like standard mercure, and our reception were great, we had early check in, and an excellent coffee break and installation and social area. The hotel Didn’t reach 10 because there was hair in the bathroom. The rest was perfect,

AccorHotels certified review
Michela Couples - 21/11/2017
« Nice »

The room is nice, but you could replace the bed and towels, the bed is not comfortable and towels are very old.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Michela, Agradecemos sua participação e comentários. Tenha certeza de que as sugestões e pontos especificos avaliados serão tratados com atenção. Esperamos poder recebê-la novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Anonymous Business - 09/11/2017
« Mark J. »

The room was fine. Staff was fine. Went to the restaurant for a simple dinner. One hour later I had a glass of water to drink. We left, too a long a wait for a hamburger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark J., Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

AccorHotels certified review
Anonymous Business - 07/11/2017
« Ms »

Friendly, extremely helpful staff. A special thanks to Fernando Oliviera

AccorHotels certified review
Patrickhopper Business - 16/10/2017
« Mr. P.D. H. »

Very comfortable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrei Mellies GERENTE DE PLANTÃO - MANAGER

AccorHotels certified review
Keiko F. Business - 16/10/2017
« satisfactory »

I thought the parking was included (bad surprise). The breakfast was too expensive considering the available options. The room service was medium (the bacon was extremely salty and my daughter did not eat the sandwich). As an Accor club member I received a room upgrade (nice surprise) but If I had a choice, I would prefer free parking for onde day stay or free breakfast instead the room upgrade. I have nice memories of having free parking or breakfast as a courtesy from other hotel chains as club member. This small bonus clearly influences my hotel choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keiko Veronica Ono F., Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrei Mellies GERENTE DE PLANTÃO - MANAGER

AccorHotels certified review
Tim S. Business - 09/10/2017
« Some observations »

It was comfortable and everyone was very accommodating apart from the language barrier .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrei Mellies GERENTE DE PLANTÃO - MANAGER

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