Hotel - Mercure Joinville Prinz Hotel
Mercure Hotel Mercure Hotel

Mercure Joinville Prinz Hotel

4.0/5 521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00am - 11:00pm
    • Opening hours : Week-end 07:00am - 11:00pm

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Joinville Prinz has considerable sized suites, all 388 sq ft (36 m²), air-conditioned and equipped with Wi-Fi, cable TV, hairdryer and private safe. We also have suites for people with reduced mobility.

  • 101 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,886 reviews

Our guest reviews for Mercure Joinville Prinz Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 521 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 16/09/2018 TripAdvisor review
« Comfortable & fancy, but with problems »

3rd time I've been there. As already mentioned, the hotel has serious issues in services. Wi-fi is definitively useless, and nothing has been done since 1st time (simple solutions, always promised but never considered).

James H. Business - 29/08/2018 AccorHotels certified review
« Good business hotel with weak food »

The staff is a 10. Attentive, friendly, ready to solve problems. The rooms are comfortable, but the beds are a bit hard. The quality of the food is ok, but could be better. For example, the eggs at breakfast don't have a consistent texture, alternately watery and all stuck together. The lunch restaurant is the big negative. It's terrible. Bad quality and worse service.

Andrea H. Business - 22/08/2018 AccorHotels certified review
« too short to enjoy all services »

Excellent rooms / services / personnel

Eduardo Business - 20/08/2018 AccorHotels certified review
« Could be better »

Food (breakfast) & Service OK, Cleaning OK, Wifi NOK

Jarbas F. S. Business - 18/08/2018 AccorHotels certified review
« great »

More confortable and calm

Giuseppe D. M. Families - 16/08/2018 AccorHotels certified review
« Excellent Hotel in Joinville »

Excellent experience. Excellent property. Excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Giuseppe, Thanks for your input and comments. We were very happy that you enjoyed your stay with us. We look forward to welcoming you again soon. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Alessandra Business - 13/08/2018 AccorHotels certified review
« good structure, only missing more vegetarian options in room service »

I used the gym and has good space with some equipment, the necessary to do my training. I liked room size and it was clean, heater in bedroom worked well. I just missed more vegetarian options in room service and asked iFood to deliver. Staff was educated and sympathetic.

Gabriella Families - 25/07/2018 AccorHotels certified review
« The staff could be more gentle »

Since my arrival, the staff was not very receptive. When I arrived, I asked the valet to park my car. With a tone of disbelief, he asked if I would actually stay at the hotel without even saying hello. I suppose that this treatment happened because I was wearing simple clothes because I had just arrived on the road. Requesting extra towels at the pool was also very embarrassing as well as taking too long, the attendant brought a term for me to sign me not to steal the towel, this everything in front of other guests, which was very embarrassing. All facilities were very clean and maintained, which was very good. I believe that if the staff improves the receptivity of the guests, at least with a smile, it would already make the whole experience different.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada sra. Gabriella, Em primeiro lugar agradecemos sua participação e comentários. É muito importante saber a persepção que nossos hospedes tem sobre o serviço prestado. Infelizmente neste caso não tivemos uma boa aceitação e isso certamente nos deixa muito decepcionados. Vamos reforçar a importancia deste contato de nossos colaboradores, afim de não passar uma sensação desagradável, como a que relatou. Realmente um sorriso faz milagres no atendimento, e isso faz parte de nosso DNA de hoteleiros. Sentimos muito por termos conseguido prporcionar uma hospedagem agradável. De toda maneira, esperamos ter a oportunidade de recebê-la novamente em nosso hotel, e reverter esta impressão. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Nietzsche M. Solo - 11/07/2018 AccorHotels certified review
« Amazing! »

Amazing!

João R. Business - 10/06/2018 AccorHotels certified review
« Good »

Was just one night, no issues.

Anonymous Business - 01/06/2018 AccorHotels certified review
« Dirty, old rooms »

Workers were very pleasant, but I was dissatisfied with the hotel. The restaurant attached was closed the entire time during my stay. My room was old, dusty and bad smelling. There were bugs or something that entered my suitcase. Elevator got stuck a few times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We appreciate your participation by evaluating your hosting. That's really important to us. I'm checking the reported issues. In relation to the operation of the restaurant, I believe that there must be some misunderstanding, because the same worked normally during the period of your lodging. We look forward to welcoming you again. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Eduardo A. R. D. M. Solo - 28/05/2018 AccorHotels certified review
« Cool »

I slept from 10pm to 6am

Amy S. Business - 21/05/2018 AccorHotels certified review
« Mercure Joinville was a nice place to stay. »

I enjoyed everything but the shower. My shower was terrible, water trickled out (hot water), I had asked for it to be serviced and it seemed to be working properly when he left - - but the cold must have been on.

Christiani Couples - 15/05/2018 AccorHotels certified review
« Comfortable »

Good location, comfortable room. My only issue is about the price of the breakfast, it is quite expensive.

Alex Business - 14/05/2018 AccorHotels certified review
« A week at the Mercure Joinville Prinz Hotel »

It was a very good experience. The room is roomy, clean and comfortable. The breakfast is great - lots of variety. Two opportunities - It is a little bit silly for a hotel at this level to charge breakfast and parking separately. I was also not informed about this, so at the end I had a surprise - extra R$55 per day in my bill.

Anonymous Business - 08/05/2018 AccorHotels certified review
« Breakfast and structure »

The breakfast is very simple, the food is not fresh, have few variation and the functionaries doesn't make the food on time. The infra-structure of the hotel is very old and not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Vinicius, Agradecemos sua participação em nossa pesquisa. Sabemos da importancia destas informações e do tempo demandado para esta participação. Infelizmente não conseguimos atender suas expectativas de hospedagem, mas tenha certeza de que estamos trabalhando para solução de problemas apresentados. Tentei contato telefonico hoje pela manhã, afim de obter mais informações sobre sua estada, porém não tive sucesso no telefone registrado. Seria importante termos mais informações sobre os fatos. Caso seja possivel me atender, por favor informe um melhor horário para que eu entre em contato. Novamente agradeço sua participação. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Marcelo N. Business - 01/05/2018 AccorHotels certified review

Normal

Marilia Couples - 16/04/2018 AccorHotels certified review
« Not very good »

The room furniture is too old and carpets in the hall ways also. Breakfast we less than regular and not many option.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sra. Marilia, Agradecemos sua participação e comentários. Ficamos felizes que de modo geral tenha gostado de nosso atendimento e aprecie o programa Leclub Accor. Suas observações sobre nossas instalações e café da manhã são muito importantes. Tenha certeza de que estamos trabalhando para implantação de melhorias. Esperamos poder recebê-la novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Andrea G. Couples - 10/04/2018 AccorHotels certified review
« Nice staff »

The staff was very attentive and pro-active. The bed needs to be upgraded, mattress too soft

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Andrea, Obrigado por sua participação e observações sobre a necessidade de melhorias em nossas camas. Estamos tratando deste assunto e em breve teremos melhorias. Aproveito para esclarecer a questão da aplicação do desconto de pontuação a que teve direito, por tranferencia de direitos de terceiros: O desconto solicitado, R$ 154,28, referente a 2000 pontos Leclub, foi devidamente utilizado em sua reserva, conforme podera verificar em sua RPS, (estou encaminhando em e-mail separado, pois aqui não consigo anexar) Uma das diferenças mais relevantes deu em função de check out por volta das 17:00h, o que acarretou em cobrança de meia diaria complementar. Esperamos poder recebê-la novamente em breve, e mais uma vez contar com suas valiosas observações. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Gregory S. Business - 26/03/2018 AccorHotels certified review
« Perfect location in Joinville »

Beautiful room, hearty breakfast and kind assistance.

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