Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,429 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

1 King bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

16,175 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

7,429 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average Budget Hotel

TripAdvisor rating 4.5/5

Compass12099442507 Family - 21/08/2019 TripAdvisor review

Like most others at times square, this hotel is too busy and the staff all seem overwhelmed and as such service from staff is at best average and at times poor. Size of the bed and room is very petit.

A Great Hotel.......

TripAdvisor rating 4.5/5

dwomack2019 Couples - 20/08/2019 TripAdvisor review

It was convenient to the theater district, in fact right in the middle of it. The view was as advertised. The terrace bar and restaurant was lovely and had a fabulous view of Time Square. The bed was extremely comfortable, Need to leave a single bed sheet in the room for those who are hot natured instead of just the sheet pocket filed with the duvet. Enough space in the room to move around comfortably. For short stays it is great but for longer stays (1 week or more) there is limited closet space and drawer space for 2 people. Front door staff (Joe?), Security (James) were phenomenal. Extremely helpful, friendly and wonderful greeters and representatives for the hotel.

Thanks for the excellent review! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and comfortable rooms as well as our helpful service. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

A welcoming, clean and modern hotel.

Customer review rating 4.3/5

Amanda L. Families - 17/08/2019 AccorHotels review

All staff were extremely friendly and helpful. The room size and view was excellent. The kids really enjoyed the games machines.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Darron Families - 16/08/2019 AccorHotels review

Great hotel and location

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

worst service ever

Customer review rating 4.3/5

M. B. Families - 16/08/2019 AccorHotels review

service not good

Dear B. Party, Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Sinclair General Manager

Very good

Customer review rating 4.3/5

Neil P. Families - 16/08/2019 AccorHotels review

Great except for the line at breakfast, which was not very good and unexpected.

Dear Mr. p., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

The hotel was clean, friendly and quite, just the way I like it.

Customer review rating 4.3/5

Sara Business - 15/08/2019 AccorHotels review

It was nice, no issues.

Dear Sara F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Spectacular!

Customer review rating 4.3/5

Barbara Families - 15/08/2019 AccorHotels review

Loved my stay. I looked through tons of reviews and pictures before choosing a hotel. I appreciated the honesty of the description. The view from the terrace was amazing. I was greeted and helped with the utmost respect. I will highly recommend to others.

Dear Ms. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

excellent expriance

Customer review rating 4.3/5

Anat Families - 15/08/2019 AccorHotels review

staff very polite and helpful room ( we were 4) was big enough and very clean

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Excellenbt but for the late check-in

Customer review rating 4.3/5

Roopen R. Families - 15/08/2019 AccorHotels review

The overall experience was good except that the room was not ready until 5 PM. The check-out time is 3 PM

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the late check in and your room assignment not being ready until 5pm is well-received. Please accept our apology for the delay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John SInclair General Manager

Enjoyable and looked after by a team of professional and dedicated staff, who enjoy their jobs

Customer review rating 4.3/5

Ann R. Couples - 14/08/2019 AccorHotels review

I found the Hotel to live up to its advertisement. The position was excellent. The price was affordable. The greatest asset to this hotel is its staff. I found all the staff that I encountered to be professional at all times, well groomed and dedicated to delivering exceptional customer service.

Dear Ms. R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great

Customer review rating 4.3/5

Milan M. Families - 14/08/2019 AccorHotels review

Lara (or Lauren) checked us in. I was impressed with her smile, personality, good energy, efficiency, ease, friendliness, professionalism. Mani, the waiter at the bar/terrace was also superb. Housekeeping was great, bed comfortable, view very nice, bathroom perfect, it was just perfect.

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments about Manny, Lorena and the Housekeeping quality is well-received and we truly appreciate these specific shout outs and will be sure to share with the entire team! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great Hotel

Customer review rating 4.3/5

A. B. Business - 14/08/2019 AccorHotels review

Our stay was nice and we felt welcome!

Dear Mr. B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great service, spacious, clean, and comfortable rooms

Customer review rating 4.3/5

Kemi Couples - 14/08/2019 AccorHotels review

Awesome!

Dear Ms. O., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Family Holiday

Customer review rating 4.3/5

Jack K. Families - 13/08/2019 AccorHotels review

Staying at the Novotel New York Times Square as part of a 3 week family holiday, was a very pleasurable experience. Staff were friendly and welcoming, and the rooms were exactly what we expected. Excellent bar facilities, and a very comfortable room with views, made or stay in New York all the better.

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

You can book the hotel but never take the breakfast with it this is a nightmare.

Customer review rating 4.3/5

Maaike H. Families - 13/08/2019 AccorHotels review

You have a clear problem with your organisation of your breakfast . This is not organised every morning waiting for 30 to 45 minutes is no service .

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During the summer months, it is very difficult for our 125 seat restaurant to efficiently serve over 400 guests, but we do our absolute best considering the circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Good location/Clean and safe

Customer review rating 4.3/5

Russd Families - 13/08/2019 AccorHotels review

We visit NYC 4-5 times a year for weekend getaway. This was our first time staying at this hotel. My family and I liked the location. The room was clean, staff was nice and while price can always be better it was somewhat more reasonable then other hotels. AC Marriott on 40th st used to be our fav spot but Novotel seems to have overtaken it

Dear Mr. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Home Away From Home

Customer review rating 4.3/5

Dan S. Friends - 13/08/2019 AccorHotels review

I am always happy to go back to the Novotel Times Square. Clean, friendly, safe and very professional staff. The people who work here are of the highest of quality. From the front desk, to the concierge (Yves), to the wait staff, bar staff, and cleaning staff, all are wonderful people. The morning breakfast staff is outstanding, especially Carlos.

Dear Dan S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Expected more !

Customer review rating 4.3/5

Brad Friends - 13/08/2019 AccorHotels review

Bar was ridiculously expensive, had one drink in it , if it was reasonably priced people would stay & spend more €8 plus tax plus tips was ridiculous... waiting staff on all inclusive breakfasts were plain rude , didn’t smile and expect tips for it ! Unreal

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Endless waiting in the breakfast que

Customer review rating 4.3/5

Sonia C. Families - 13/08/2019 AccorHotels review

For the money paid i expect more professionalism if it comes to organizing a breakfast.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During the summer months, it is very difficult for our 125 seat restaurant to efficiently serve over 400 guests, but we do our absolute best considering the circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager
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