Hotel - Novotel New York Times Square
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Novotel Hotel

Novotel New York Times Square Hotel

226 West 52nd Street 
10019  NEW YORK CITY
UNITED STATES

5,417 reviews
TripAdvisor Rating Based on 5,417 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 8,832 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,417 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Darren Couples - 18/09/2017
« Really disapointing »

I have stayed in loads of Accor Group Hotels and typically have an amazing, fault free experience. This fell very short of the standard you would expect from a Novotel. Horrible check in, did not feel welcomed in any way. The man checking us in came out from behind his pod half way through checking us i. He was more confrontational than welcoming. We had to prompt him about breakfast and wifi codes otherwise he looked like he was just going to walk off. At breakfast the lady didn't even say good morning, you just get very direct "How many" and then she points you to where to sit. If you ask the concierge about tickets to any shows or sightseeing activities and you get the responce "I don't have time to go round all of New York looking what tourists can do". He seemed only interested in selling taxi transfers to the airport. The only pleasant person we spoke to in the hotel was the lady at checkout when we were leaving. The room itself was very nice, we couldn't complain about the maintenance as the hotel looked very nice and pristine. It really was just the staff that need better training. I have stayed in an Ibis Style in Nice - my advice would be to send the staff from there to New York to train up the staff here to be pleasant and welcoming

AccorHotels certified review
Graham F. Couples - 18/09/2017
« First impression was very dissatisfied .... it picked up after that. »

I was very disapointed when my wife and I checked inot the Novotel Times Square on the 28th August for our three night stay. I have been an Accor Advantage Plus member for over 12 years, and when my wife and I were allocated an accessible room instead of what we had booked as our accommodaiton, we were very unimpressed, and in fact could not believe that the proprietors of this hotel would even consider that this room would be acceptable. The room was totally unsatisfactory for our needs and we immediately requested that an alternative room (one that we had booked could be allocated to us). The duty manager was unable to help, it was 12.30am in the morining when we eventually checked in, and he said he would have it attended to in the morning. We did eventually receive a change of rooms, but no apology for the allocaton of the accessible room, and no consideration given to any compensation or acknowledgement as to why this room was allocated to us in the first instance. If we had not sought to seek a change of room, then it was obvious that the management of the hotel were going to leave us in this unacceptable accessible room for the duration of our stay. This is the first time I have incurred a bad experience at an Accor hotel, I hope that it doesnt happen again', as I do value my Accor membership and feel that it does provide (usually) a good level of service and consitency of room allocation.

AccorHotels certified review
Ayu A. Solo - 18/09/2017
« Extremely dissapointing »

- Three consistent rude receptions: 1) reject my early check in request, 2) did not say "happy birthday" when I told her it was my birthday - only say "it must be 21 right?" and reject my upgrade request, 3) reject my late check out - after I explained that I am a platinum member, he gave me until 15.00 - Very slow response from Guest relation manager: need to email two and three times before I receive responses - Bill still outstanding: deducted my points and charged full payment on my credit card. NO RESPONSE on my email to both hotel and guest relation manager until now.

TripAdvisor review
Sharon P Couples - 18/09/2017
« Great position. Fabulous views to Times Square »

Loved our stay at the Novotel. Great staff and ammenities.Close to all the attractions and good restaurants. Nice walk to good shopping, Broadway shows, Central Park and museums. Can't wait to come back. Highly Recommend

AccorHotels certified review
Mr D. M. Friends - 17/09/2017

It was a good location for us

AccorHotels certified review
Malcolm P. Couples - 16/09/2017
« Great spot in Times Square »

Enjoyed our stay and will return

AccorHotels certified review
Ms M. V. Friends - 15/09/2017
« I loved the hotel. The viewing room was fabulous. People were very nice »

I will return to the Novotel when I'm in New York. As a female I felt very safe because of the card identity system for the elevator and room door. The cocktail lounge was great. My only lament is that the hotel does not have rooms ready before 3PM and that is difficult for me because I always arrive very early.

AccorHotels certified review
Nyc B. T. Business - 15/09/2017
« Friendly service and a nice room. »

I liked the big TV in my room. Room was clean and nice. The décor in the lobby may be a little to striking for my taste, but I am sure some people love it.

AccorHotels certified review
L P. Families - 14/09/2017
« Fantastic 2 night stay »

Great room with fantastic view of the Hudson River. Breakfast was lovely, and the whole atmosphere of the hotel wonderful.

TripAdvisor review
Family - 14/09/2017
« 3 nights in NYC in a great hotel »

This is our 2nd stay at the Novotel Times Square and again it we thoroughly enjoyed it. Our room was spacious with 2 queen beds overlooking the Hudson River. The hotel provides a great location and great views of times square from the terrace and the facilities and dining/bar options are excellent. The staff are always friendly and willing to assist you. I look forward to staying at the Novotel Times Square again in the future.

AccorHotels certified review
Steve H. Couples - 13/09/2017
« Always enjoy are stay, clean, friendly and great location! »

Came down for the US open and your the city. Great location and love the patio.

AccorHotels certified review
Michael Couples - 13/09/2017

Great hotel, made our stay in New York and awesome experience, great location and best view of Times Square from the bar area in New York. Close to all theatres, restaurants and hot dog stands and transport. Staff were exceptionally helpful and welcoming in all aspects from the cleaners to the check in, bar staff and concierge. Highly recommended wished we could have stayed longer.

AccorHotels certified review
Lori A. Couples - 12/09/2017
« Lori A »

Novotel was the perfect compliment to my New York experience! The hotel was clean & modern, staff was very friendly & helpful, & it was conveniently located.

AccorHotels certified review
C M. Families - 12/09/2017
« We are regular customers »

Pretty predictable no surprises which I prefer.

AccorHotels certified review
Anonymous Couples - 12/09/2017
« I was expecting a little bit more »

Our room did not have the minibar stocked No water bottles No microwave Besides that all was OK

AccorHotels certified review
James G. Couples - 12/09/2017
« Good service, helpful staff. »

The hotel is in a great location, the staff were pleasant and really helpful. The room was clean and the king size bed was very comfortable.

AccorHotels certified review
Inetta R. Friends - 12/09/2017
« Amazing »

Check-in and out process was smooth, concier was very helpful. The hotel itself was very clean and in a perfect spot for overseeing Time Square. All of the staff were very friendly and the rooms were extremely nice. Would definitely stay there again.

AccorHotels certified review
Linda Families - 11/09/2017
« Great hotel in a great location »

It was our 2nd stay at the Novotel Times Square and we will definitely go back there. Wonderful view of Times Square from our room on the 23rd floor. Definitely book the breakfast, it's worth every cent. Great lobby and bar area, friendly staff. Shops and restaurants right outside the door. Recommended!

AccorHotels certified review
Scott R. Couples - 11/09/2017

Had a great time. Need to serve hard alcohol later into the night and breakfast should be less expensive. Otherwise stay was great!!! i would book again!! thank you

AccorHotels certified review
R F. Families - 11/09/2017
« Good central city stay »

An enjoyable stay in a good hotel in a good location.

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