Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 6,169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 11,647 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,169 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rhonda G. Families - 12/05/2018
« Great location, super comfy »

Perfect location, great view. The only thing missing and was a real disappointment was there was no coffee making facilities

AccorHotels certified review
Anonymous Business - 11/05/2018
« Good but due to two unpleasant experiences i am unlikely to return »

I have stayed in the Novotel on a number of occasions and enjoyed it. Two experiences on Saturday and Sunday evening mean that I am unlikely to stay again. I arrived quite late on Saturday evening and ordered room service. The person who delivered my order refused to stay in the room while I signed the bill, tore the bill from my hand and slammed the door in my face. This happened again with the same person on Sunday evening. I travel a great deal for business, often by myself, so security is an important element in my choice of hotel. I felt threatened and offended by this person and am unlikely to risk this experience in the future.

AccorHotels certified review
Francis K. Couples - 11/05/2018
« Rather Disappointing Considering The Group »

Given my other experiences with the Accor group and also Novotel, this stay did not meet my expectations. As a Platinum member, I have enjoyed much better reception and recognition in other Novotel hotels. For the rate I paid, the room was ok but the bath room definitely needed to be refreshed. The shower floods each time we take a bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Wen K., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Celeste Couples - 09/05/2018
« Great location for tourists »

I booked this hotel through Accor Plus' member sale at a decent rate. The location is excellent for tourists staying in NYC. We unfortunately weren't made to feel very welcome at check in. The staff member was quite unenthused, but processed our check in without much delay. Our assigned room was on a high floor and with a view of Times Square (which was great for us), however we found the layout of the room quite odd. The television was mounted on the wall to the side of the bed so made it very difficult to watch whilst in bed. The water pressure was terrible. The air conditioning was very loud when on and blew straight onto the bed, which I found unpleasant. Although the room was on the small side (probably average for NYC) the bed was comfortable and the furnishings were of a high standard you'd expect from a Novotel hotel. The bar and restaurant had an amazing outlook, however unfortunately we were advised on arrival that the restaurant was not able to serve food due to a 'technical issue'. I'm not sure if this was resolved during our stay - we were never advised it was running again. There also appeared to be many 'outside' functions on in the bar and restaurant area during our 5 night stay, some of which closed this area entirely to Novotel guests.

AccorHotels certified review
Bs Solo - 09/05/2018
« Comfortable stay »

I was able to check in and check out easily and overall the room was clean and tidy.

AccorHotels certified review
Valerie M. Couples - 09/05/2018
« Fully in accordance with our expectations »

Well located, close to many metro lines, well insulated and quiet rooms, very nice buffet for breakfast, a particularly pleasant terrace and a wifi network with a good flow everywhere. Establishment highly recommended as a couple or family. A good part of the clientele is French. The staff are attentive, efficient, and some speak French.

AccorHotels certified review
Anonymous Solo - 09/05/2018
« Satisfactory, quiet, clean room »

Only complaint is elevator with slow wait times and seemed like all were not in use. Front desk nothing special but new to Novotel. Stayed at Sofitel in Jan. Surprised no complimentary hot water/tea/coffee at least in morning.

AccorHotels certified review
Anonymous Families - 08/05/2018

there should have been the following items in the room. I consider all these standard: - coffee maker - hair conditioner - skin lotion

AccorHotels certified review
Lynn B. Couples - 07/05/2018
« For having being the first stay,we were quite pleased,surprised and found staff excellent »

We were disappointed that the restaurant was closed upon arrival. However, once opened enjoyable. The food was excellent and restaurant staff friendly and professional. The bar at times was very busy, Saturday afternoon one female staff, lot's of people waiting to be served. Elevators were slow. The rooms were excellent and again staff great. Front desk staff could not be better,terrific.The entrance to hotel is not very inviting, needs up dating.Over all we enjoyed out stay. Thank you.

AccorHotels certified review
Adam T. Families - 07/05/2018
« Ehhh it was ok »

Check in was excellent but room was tiny. View in lobby and room was amazing but annoyed from hotel room key security function. Coffee was free but horrible. Beds were extremely comfortable and room was clean. Mixup with parking garage and validation process ruined it for me at the end. I’m not sorry i stayed here but reluctant to stay again

AccorHotels certified review
John C. Couples - 07/05/2018
« Quite a few standard amenities were not available and disappointed our vacation »

The kitchen at the hotel was closed and we usually love having dinner there. Almost every morning no coffee was available at the service area. One of the nights the bar area was closed for a private party. Usually when paying these prices at a fine hotel all the amenities are available to customers. We have stayed at the Times Square Novotel before but now will reconsider as there are multiple hotels available to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John C., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems with our Restaurant and General Manager and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Mark Couples - 07/05/2018
« Always excellent »

Excellent room and mainly excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Anonymous Solo - 07/05/2018
« Novotel has just become my favorite NYC hotel! »

My experience was almost perfect. I would have appreciated some additional Keuric coffee pods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Tamara Couples - 06/05/2018
« Meh. »

The hotel itself was situated in a great location in Times Square. There are lots of places to eat/shop near by. Check-in/check-out was smooth. However, two things happened that were upsetting. First thing, on both days we came back to our room around 2pm & no one had cleaned yet. Both times, we had to call to have someone clean... and even then, it took at least an hour for them to get there. There were no apologies from the front desk staff. Second, we made reservations for dinner in the hotel. We were seated and then ignored. (We were also served hard, old bread!) We then got up and left. When we complained to the front desk staff we were told they were a separate company with a separate manager. This was frustrating. How do you have a separate company treat guests like this? Overall, we paid a lot of money to stay at this hotel and its the little things such as apologies that go a long way. Shame on you & your staff for not doing the smallest things such as apologize for inconveniences. I guess it doesn’t matter how I feel when you have people with a lot more money spending a lot more of that money at your hotels.

AccorHotels certified review
John J. Couples - 04/05/2018
« Busy hotel »

Check in quick, staff courteous. Hotel had problems in its kitchen we discovered on check in resulting in the restaurant being unavailable for 3 nights. Breakfast was still available but served on paper plates, bowls, cups and plastic cutlery. Residents were also denied access to the bar area one evening as the hotel was hosting an exclusive corporate event. A similar event on our last evening resulted in lengthy waits to be served. I felt that corporate clients received rather better service than I did as a loyal, Accor guest & resident. Rooms were clean, functional & comfortable.

AccorHotels certified review
Nora Business - 04/05/2018
« Everyone was very nice »

I was only there one night but the staff was very nice and helpful. Room was very comfortable.

AccorHotels certified review
Arild O. Business - 04/05/2018
« Not at all up to Novotel standards. »

1. The TV did not work 2. The coffee machine did not work I had to call reception twice to have it fixed 3. The worst, the room alarm went off at 0600 in the morning and I had not set it. I was not able to go back to sleep and my day was ruined. I had arrived from Europe and needed to sleep. It shows there is no quality control of rooms not even for Platinum members. The personel was polite at the reception. Not their fault, this is a management problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arild Oyen, Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Engineering team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Valentina W. Business - 04/05/2018
« room and bathroom lighting is awful it is so dark »

lighting is so important - and the bathroom lighting as well as room lighting was terrible - also most hotels at least allow you to make a coffee or tea in room - i did not see anything to do so and no menu to order room service - when i called they said what do you want - noone offered to send up a menu which would have been nice to look at

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina Winchel, Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our amenities such as coffee/tea are upon request however the room service menu should be present in the room, I do sincerely apologize if it was not the case. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Janet M. Friends - 02/05/2018
« I enjoyed my stay »

It was very inviting and clean and my housekeeping staff was the best. She told me happy birthday and was warm and very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet Moore, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Ann D. S. Friends - 02/05/2018
« Ann S. »

Excellent location with a very clean room over looking Times Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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