Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,197 reviews
Novotel New York Times Square
See on a map
+ 22 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Currently, close to our hotel

International contemporary furniture fair

From 19/05/2019 to 22/05/2019

At 1.6 km

Tour of the Frick Collection, New York

From 01/01/2010 to 31/12/2019

At 1.7 km

Nautica NYC Triathlon

From 21/07/2019 to 21/07/2019

At 2.1 km

Tour of the Noguchi Museum, New York

From 01/01/2010 to 31/12/2019

At 3.9 km

Tour of the September 11th National Memorian and Museum

From 01/01/2019 to 31/12/2019

At 4.3 km

Blue Note Jazz Festival

From 01/06/2019 to 30/06/2019

At 4.6 km

Tour of the New York City Hall

From 01/01/2010 to 31/12/2019

At 5.8 km

NASDAQ Market Opening

From 01/01/2010 to 31/12/2019

At 6.3 km

Castle Clinton, visit

From 01/01/2018 to 31/12/2019

At 7.2 km

Boat trip in a clipper in New York, leisure

From 01/01/2019 to 31/12/2019

At 7.2 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: x2
  • Area: From 26
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Full beds - Floor 9 to 19

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King bed Accessible

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42 m²

  • Maximum capacity: 12 people

Find out more
Novotel New York Times Square Meeting Room

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

15,180 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

7,197 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Hidden Fees

Customer review rating 4.3/5

Anonymous Families - 15/05/2019 AccorHotels certified review

I did not appreciate the $160.00 of hidden fees at checkout for a 4 night stay. They stated it went to WiFi and coffee.. seriously? When I paid for a breakfast buffet each morning that was bundled with my room cost, which included coffee. Not a fan and will not return!

Dear Ms. N., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The $20.00 per day resident fee is truly not a hidden fee from our perspective and we strive to be as transparent as possible with this fee. Whether booking directly with us or through our many partners, the fee is well-represented through all of our channels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Perfect Stay

Customer review rating 4.3/5

Abdullah Families - 15/05/2019 AccorHotels certified review

The staff were nice, the room was very clean. Everything was perfect.

Dear Mr. A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair
Customer review rating 4.3/5

Dennis Families - 14/05/2019 AccorHotels certified review

We booked this hotel specifically to celebrate our daughters graduation from college - we booked this hotel as we had stayed here before and were looking forward to celebrating on the deck overlooking Times Square - upon our arrival and without prior notice we were told that the entire bar area as well as the outside deck was closed to us as there was a private part w/ made the entire choice of the Novotel a mistake. Very unhappy that a major reason for booking here was eliminated. The very reason for choosing this hotel is location and amenities - both of which were unavailable to my family - very disappointed.

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are incredibly sorry you and your family did not have the opportunity to enjoy our food and beverage offerings and the outdoor terrace space. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Beautiful hotel

Customer review rating 4.3/5

Sandra B. Friends - 14/05/2019 AccorHotels certified review

It was wonderful. My only concern was the bar closed to consumers due to a private party. The event was over at 11. The bar usually closes at 12:30. No compromise was made when we presented at the bar at 11:15

Dear Ms. B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great value for money

Customer review rating 4.3/5

Pavlos Couples - 13/05/2019 AccorHotels certified review

Amazing location,amazing room,great staff very friendly,fantastic breakfast

Dear Mr. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great time.

Customer review rating 4.3/5

R. H. Business - 13/05/2019 AccorHotels certified review

It was delightful.

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair
Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels certified review

The room was clean and livable. Housekeeping was very responsive to my requests.

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Okay

Customer review rating 4.3/5

Angela Families - 13/05/2019 AccorHotels certified review

We couldn’t check in for hours after we should have been able to. We were given drink vouchers which was fine but didn’t actually cover time we paid to have access to a room and didn’t. Also, the beds weren’t very comfortable. Everything else was great, the staff was amazing and kind. I’m gratfeul for their help.

Dear Ms. g., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To learn about the poor execution on access to your room is very unfortunate and for this specifically, we again apologize. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Wonderful View and Location

Customer review rating 4.3/5

Roberto H. Families - 12/05/2019 AccorHotels certified review

One of the most beautiful views to Times Square is from the hotel it is a delightful view that fill your senses particularly at night. Hotel location is strategic if you want to visit those places recommended by friends as MET, Central Park, Rockefeller Center, Zoo, Moma, Madison Square Garden, Grand Central, etc. There is not excuse to visit one the most sophisticated restaurantes I would say in the world, Cosme or simply have a nice pizza for dinner. Hotel is nice, very well located, one of the big areas of improvement is cleaning, time to time you will notice that cleaning is not as you expect for this kind of hotel but it is what it is. General speaking rooms need to be remodelling and tubes need to eliminated by simple shower specially when sustainability is a priority for everyone in this world.

Dear Mr. H. Iglesias, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great location!

Customer review rating 4.3/5

Uslot Couples - 12/05/2019 AccorHotels certified review

Great location but not much all going for it!

Dear Ms. H., Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Sinclair

a disappointing stay at the Novotel Times Square Hotel

Customer review rating 4.3/5

Wandrille G. Couples - 12/05/2019 AccorHotels certified review

When I decided to go to New York with my girlfriend, I had many opportunities to find a bedroom in Manhattan. Booking, Airbnb, and many other hotels that could be directly contacted on the internet. I decided to go at the Novotel Times Square Hotel because I used to go in this hotel with my company during my business travels (which provides me the silver member status). Of course the price was quite expensive compared to other opportunities but I thought the experience will worth it. Unfortunately, this was not the case at all and, as a customer service manager, I decide to spend the time to explain you why. At first, when we arrived at the hotel, 2 employees were in front of the hotel smoking and discussing without any consideration of the incoming customers. Ok they probably were having a break and this could be seen as normal. But the conversation we heard and the posture we observed were not professional at all. Thinking that it was just a detail we came to the lobby hall. Then we have to recognize that the man at the office welcome us with smile and was really nice. He even gave us a free ticket to have a drink (ticket that I used to get in France because of my silver status). Then begins the nightmare. The bedroom we were given was at the top of the building because we were given "a beautiful view as a reward for my fidelity". But, when we entered the room a man was on the bed over the phone and said that it was his room. He asked us in a very rude way that we have to go back to the lobby to ask for another room ! Then we went back to the lobby. Your colleague was really astonished that this room has been already given to another customer. He apologized and gave us another one. Then we went back to the 30th floor with our luggage and we find again some people in the new room that we were given ! Then we went back for the second time to the office to be given a third room. This was the first time I have seen so poor room management whereas I used to travel all around the world for 10 years. Moreover, this time the room we were given has no particular view at all and we got no apologize regarding the loss of time neither any commercial gesture. Then we went to the bar to forget this bad experience and to use our voucher for a free drink. We asked for a cocktail and we have been told that it was not included in the voucher... This was not written in the voucher at all. So we changed our mind to drink some vine : same answer : not included in the voucher. Only 2 wines were available and these were French wines that we use to drink in France...what a poor customer experience. Why present a voucher as a "free drink" and why not writing all the restrictions directly in the voucher ? Do you really think that customer experience worths 2 $ ? Then we went to bed expecting to enjoy the view from the lobby for our breakfast the day after. One more time this was not the case because we were told - at 9.30 - that people need to clean some tables so we could not eat with the view. However there were still some people eating in front of the view and some tables available. But it seems that we could not go there because people just want to close the area asap. Then they bring us a bill to our table as if we have to pay for the breakfast or to give a tip, whereas all breakfast was included in our booking... one more time what a poor customer experience. So you will understand the mark that I gave to my experience in your hotel that I used to know in France during my job travels. I beg you to believe that all that was written was fully true and that my wife and I were really disappointed. Finally I hope that the time I spent to write you my story will be useful for the improvement of the customer experience of your hotel. Please be aware that in this kind of situation a commercial gesture would be appreciated. Otherwise, I think I will copy paste this story in my tweeter account and on dedicated network to explain why people should not go to the Novotel New York Times Square. Waiting for your answer and gesture. Many Thanks, Wandrille G.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This said, I am personally and am royally embarrassed to be leading this hotel and learning about your deplorable experience. We are committed to fully investigating this to understand how this could have possibly occurred. Myself or the Director of Operations would like to speak with you further about your experience; is there is good time and day to reach over the phone? Kindly advise and the most appropriate phone number to reach you. Thank you and all the best, Sincerely, John Sinclair

Like the location not the bathroom

Customer review rating 4.3/5

Erico H. Business - 12/05/2019 AccorHotels certified review

Bathroom wasn't clean

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Terrible... loyal regular, stuck in ADA room by elevator

Customer review rating 4.3/5

Harold S. Business - 12/05/2019 AccorHotels certified review

I have stayed with you every time I visit NYC. No more though. Got stuck in 1408 - a disgusting dirty ADA room right next to the elevator. You either don’t have the ability to track where you place loyal customers, or you don’t care. Wi-fi reception was terrible too.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Great but not platinum experience

Customer review rating 4.3/5

Anonymous Families - 11/05/2019 AccorHotels certified review

Nice hotel but I did not feel a platinum member as I did not get any benefits.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize about the lack of LCAH recognition, specifically your elite Platinum status. Hopefully you did receive the welcome letter from myself outlining the benefits we offer in lieu of having room upgrades. Thank you again for sharing your experience, and we hope your next visit will be much-improved over the previous one. Sincerely, John Sinclair
Customer review rating 4.3/5

Alex G. Business - 11/05/2019 AccorHotels certified review

Clean, comfortable and wonderful service.

Dear Mr. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

We loved the location of the hotel and the front desk staff we very courteous and professional.

Customer review rating 4.3/5

S. D. Couples - 10/05/2019 AccorHotels certified review

Christian bartender was was not very courteous, I recommend more training for her in customer service. Chris, bartender, was awesome!! He was very courteous and professional. Room service waiter was not very courteous , I recommend training for him. Bathroom door hinge was loose in room 903, the shower was not clean. The cost of the room is expensive, I expected the room to be immaculate condition.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're very sorry about the lack-luster service provided by Christian and the Room Service Attendant. We will certainly follow up with this internally. This said, we're thrilled that Chris assisted in neutralizing the poor experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

excellent

Customer review rating 4.3/5

Kimberly C. Families - 10/05/2019 AccorHotels certified review

Except for a few items not being stocked in our bathroom, the service was excellent. We especially loved the staff at the front desk, and we were grateful for the fact that the front desk staff and manager sent my son a birthday treat to our room. It was his 10th birthday, and we had a wonderful experience at Novotel. Then, when our flights were delayed due to storms back home, we were granted late checkout. Thank you!

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Clean, comfortable and accessible

Customer review rating 4.3/5

Alex P. Couples - 10/05/2019 AccorHotels certified review

The hotel is strategically located at midtown Manhattan making almost everything reachable in a walking distance. Rooms have good noise cancellation to bring down the city’s background noise. The staff is friendly. Breakfast was good.

Dear Mr. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great level of service

Customer review rating 4.3/5

H. Business - 10/05/2019 AccorHotels certified review

N/a

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Very noisy and the modern vibe was not our preference.

Customer review rating 4.3/5

Ingrid Families - 10/05/2019 AccorHotels certified review

This hotel had a pleasant staff, but there were things that didn't make us want to revisit. We were just there at the Refinery hotel 2 weeks ago and it offered more of what we prefer. The Novotel bar was rented out for a private party, the place didn't seem overall very clean, but the big issue was the street noise all night long. Couldn't sleep. The ambience just wasn't very warm. It was a good location, but next time will stay a bit off of Time Square due to noise.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in new york city