Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,476 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 12,469 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,476 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 16/08/2018 TripAdvisor review
« Excellent location hotel and overall good prestation »

Very nice hotel at perfect location. Time Square.When we arrived and despite the on-line checking the day before, out room was not ready and it took 30 min to let us know that no other room would be ready before an hour and a half. That was the only small incident we had.All personnel was very friendly & helpful otherwise. The bar is very pleasant with view on Time Square.

Anonymous Friends - 15/08/2018 AccorHotels certified review
« Nice hotel in great location. »

Rooms big enough and bed was comfortable. Rooms always well made up by housekeeping. Rooms need more lighting especially bathroom!!! Staff friendly although bar staff not the most attentive/need more bar staff. Enjoyed staying here.

Claire K. Families - 15/08/2018 AccorHotels certified review
« Very happy »

Good size room lovely and clean also love the bar.

Joe Business - 15/08/2018 AccorHotels certified review
« Great Experience »

Room was quiet, clean and a good environment to work and rest. I loved the amenities. I also liked the closeness to my meetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Couples - 14/08/2018 AccorHotels certified review
« It was not a good experience »

We had a lot of problems: 1) at check-in I asked for a late check-out at 5 pm for the last day of our stay, the person in charge of check-in told me that I had to pay. But I had already paid the late check-out but he wanted make me pay again. When I went to the room I could look for the mail confirmation of the already paid late check-out and I get back to reception. Only there I could have the confirmation of the late check-out without to pay again 2) he completely forgot the welcome drinks as a silver member and I had to ask twice 3) I travel a lot but I have never had a 20 minute queue practically every morning for breakfast 4) the door to the minibar / fridge was broken. reported but never repaired (room 2319) 5) used towels were never taken away (we always had the new ones). On the last day we had 10 towels in the room everywhere 6) the late chek-out (paid) at 5 pm has been confirmed. But the room has not been cleaned. In the other hotels in the world (Novotel included), with a late check-out generously paid, the room is cleaned 7) The last day the electronic key of the room was obviously blocked after 1200 despite the paid late check-out and then I had to go back to the reception to unlock. annoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea b., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Matt Business - 14/08/2018 AccorHotels certified review
« Overall Great Experience »

The experience was great overall. Very clean, modern hotel. They were very flexible in not charging me for one night due to a flight cancellation. Only suggestion would be to ensure guests are matched with their preferences on their profile or provided an explanation of why certain preferences are not able to be accommodated. For example, my profile was for higher floors further away from the elevators; opposite of my preferences. However, the hotel was constructed very well and I did not hear any disturbances during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Ryan J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can assure you we try to match all of our guests; preference however due to high occupancy it is not always available. We apologize. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Couples - 12/08/2018 AccorHotels certified review
« Good location interesting front door decor »

All good - concierge greeting good - front desk welcome and check-in all good

Hannah T. Families - 12/08/2018 AccorHotels certified review
« A little disappointing »

I booked several weeks in advance in order to reserve a room on a higher floor (for an additional cost). I also checked in before arriving using the online facility. However, when we arrived we were given a room on a lower floor, with no acknowledgement that this was different from what we had booked. Only when we went back to the front desk to point out the mistake were we told that no higher floor rooms were available and a small amount was deducted from the first night price. I was annoyed at having to sort this out when my children were exhausted from travelling all day and desperate to get to sleep. As a result, we left a day early. However, I would note that the room was comfortable and the breakfast was very enjoyable. I would suggest arriving early for breakfast, as it got very busy from 7.30am onwards. We were up early due to jet lag so went down at 6.30am and were able to sit at a table with a fantastic view of Times Square.

Susan E. Couples - 12/08/2018 AccorHotels certified review
« Location and Comfort »

Reception helpful, friendly and efficient. Breakfast long queues, not so friendly staff and not particularly efficient. Food often ran out and took ages to replenish. No eggs to order service offered even though available. Quality of food standards at breakfast good however.

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Always enjoy NYC Novotel! »

Great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K U., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Patricia H. Couples - 11/08/2018 AccorHotels certified review

We were married while at your hotel. Thought the one time we would use the 'we just got married' card we would get special treatment. Unfortunately it was just as usual. We asked to have views directly onto broadway as we were getting ready at the hotel and it would have been great for the photos. I understand you were fully booked but thought for an 8 night stay even part of it (like our wedding day) we could have been accommodated. Even a token congratulations drink at the bar or something. On our wedding day I wanted to celebrate in the room with champagne but decided against it after I was going to be charged to have wine glasses in the room. But one of your doorman made the event special and provided fantastic service. His birthday was on the 27th July and he is in the process of a divorce but can't remember his name but wanted to.mention it. We will be back in New York in April next year and probably celebrate anniversaries there but most likely at a different hotel.

Shane R. Business - 11/08/2018 AccorHotels certified review
« Fantastic, perfect location, great people, and great service... I felt like I was with family !!! »

The location was fantastic, the people were great and so helpful and friendly I felt like I knew them forever.. nothing was too hard for them to do, and I knew them all personally.. Now my most favorite Novotel hotel in the world by far :-). ( was Novotel Clarke Quay Singapore previously).

Patricia P. Families - 10/08/2018 AccorHotels certified review
« Wonderful! »

We had a most lovely time and a great stay at the Novotel Times Square. It was the perfect location to stay at for family vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Jenny Business - 10/08/2018 AccorHotels certified review

My room backed onto the elevators and was opposite the ice vending machine. While the room itself was great. It was not a peaceful evening

Steve B. Couples - 10/08/2018 AccorHotels certified review
« Incredibly amazing and a perfect place to stay »

Everything was as promised when we made our booking. The 'Times Square' view was superb. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Kate Couples - 10/08/2018 AccorHotels certified review
« Hotel was very nice, clean and spacious rooms »

It was great. Room was very clean and large with a great view of Times Square. House keeping employee was very nice and greeted us Everytime we saw her in the hallway. She made sure we had everything we needed. Would highly recommend. Only issue was the cable went out on our last night/morning there.

Louise K. Families - 10/08/2018 AccorHotels certified review
« Brilliant »

Hotel clean Easy check in Good concierge service Room quiet, best nights sleep of the 2 weeks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise k., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Robert I. Business - 10/08/2018 AccorHotels certified review
« Be prepared to wait for breakfast »

The room was very clean and well appointed and the bed was very comfortable. The welcome drink was much appreciated and the bar staff were excellent. Unfortunately we had to wait 30 minutes to be seated for breakfast and were treated badly by restaurant staff when finally taken to our table. In addition, one of the elevators jammed when trying to stop at the 30th floor. We managed to free it and the elevator jerked to its correct position and the doors opened. It continued on to our floor (32nd) without incident. We reported this issue, but received no feedback on the outcome of any investigation/maintenance that was performed.

John M. Couples - 10/08/2018 AccorHotels certified review
« Great. »

We were extremely impressed by the service of the staff in all areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Adam Solo - 10/08/2018 AccorHotels certified review
« Amazing hotel and location »

Great room and facilities. Room was quiet and hotel in a great location.

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