Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 6,261 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 132.05 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Phone with 2 handsets in room
    • WiFi in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 11,887 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,261 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 14/06/2018
« My GoTo hotel in NYC »

This is my Sixth visit to Novotel Times Square and I’ve never been disappointed the location is fabulous close to subway stations that take you uptown, downtown or crosstown, Times Sq is a 5 minute walk, the rooms are well proportioned. WiFi is a little slow but everything else is Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

TripAdvisor review
Couples - 13/06/2018
« 4 day NY stay »

The entrance to the hotel had an unusual scent, not pleasant. The hotel room was clean, comfortable and of ample size. Breakfast was of good quality but the fresh fruit selection was not good, most days 2 varieties of cut fruit. Coffee was not good but this was consistent with most hotels in the USA. American style coffee is free with breakfast but espresso had to be paid for?? Breakfast staff and conceirge were not very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizzo Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. I will share your ratings and feedback with our Front Office Director and Restaurant Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Satisfactory but not as welcoming as in the past »

The Novotel Times Square s become my go to in NYC, but this stay was disappointing. I am a silver member and didn’t get my welcome drink voucher and only received one key with two people staying there. This is a total contrast to past experiences at Novotels in the US and France.

AccorHotels certified review
Anonymous Families - 11/06/2018
« Mr Stephen E. »

Great location clean modern room

AccorHotels certified review
S. Couples - 11/06/2018
« superbe week end »

I checked in on line before arrival, so I though I will get the keys immediately. unfortunately this is not the case .. second, for departure, I asked for a taxi for the airport. the guy in the LL asked us to wait. we waited 30minutes+, because he wanted us to us the hotel cab, not a public cab. service was ok, better than a taxi probably, but it seams to be an arrangement. the agreed price was 90USD cash, or 100 by CC. at the payment, the driver said the price is 110 USD, or he make no money himself. I paid 110, but with a feeling to be abused.

AccorHotels certified review
Bhavik J. Families - 11/06/2018
« Average »

This was our second stay at this particular property. Marked difference in the quality of service especially in the restaurant and the bar. Quality of rooms have deteriorated.

AccorHotels certified review
Jonathan C. Families - 11/06/2018
« Mr J c. »

Extremely good service form all departments

AccorHotels certified review
Jean H. Families - 10/06/2018
« Fantastic »

This is a beautiful hotel, very clean. Everyone was very nice and helpful. It is in a perfect location for sightseeing in New York. Times Square and Theater District right outside the door. They will hold your bags if you need it which is very helpful. I will definitely stay here again and recommend it to all my friends .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Christine Families - 10/06/2018
« Great hotel in a great location »

We enjoyed our stay at the Novotel New York Times Square. Your staff was very hospitable from check in to check out.

AccorHotels certified review
Kirby Couples - 10/06/2018
« Great Visit »

Hotel was very nice, although the rooms were a little small. Staff were very friendly and went over and above to help with a couple of matters we needed help with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirby L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Anonymous Couples - 09/06/2018
« Great location, clean, good service »

Loved the hotel and room. Room big and spacious. Bath in room would have been nice but not essential. Main light in room would have been useful. All staff helpful. Some incorrect items on bill but sorted quickly. Would recommend hotel and definitely stay there again

AccorHotels certified review
Anonymous Families - 08/06/2018
« Great stay »

Great location, comfortable beds, and spotlessly clean. Great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca Yonan, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

TripAdvisor review
Couples - 08/06/2018
« Perfect »

Once again in NY, again at the Novotel Times Square. As usual, service note 10. Everything worked perfectly, from the front desk, passing by the check in, restaurant and cleaning. Impeccable service. In addition to all the usual services now has Concierne for transportation.

AccorHotels certified review
Gail Families - 07/06/2018
« Great hotel for NYC weekend away »

Overall a great hotel, perfectly located for all the sites of NYC. Rooms great size, clean and functional. Cleaning crew were great, plenty fresh towels and room restocked every day. WiFi is excellent. Received some lovely macaroons as my welcome gift and the coffee maker was a nice touch also. The buffet breakfast was good, had a short line for the 4 days but was always seated within 5/10 mins and options were plentiful and fresh. Only went to the hotel bar a few times - good selections available and friendly staff. The view from this hotel is iconic, we had a room looking over Times Square. The only downside to the stay was the street noise, we were on 15th floor and the building repairs on 51st street were really noisy with only a few hours respite each day. Would not hesitate to return here when I’m back in NYC. The hotel just makes your stay incredibly easy.

AccorHotels certified review
Nigel Couples - 07/06/2018
« Amazing »

Amazing service and hotel rooms where clean and modern . We was blown away by the hotel as we moved to your hotel after staying in a different one opposite which was the worst hotel I have ever stayed in so from the worst to the best !!!

AccorHotels certified review
Emma R. Families - 07/06/2018
« Money taken without consent »

I used no facilities, charged nothing to my room and was confirmed no additional charges at check out only to find you have TAKEN £42.54 on the day I checked out. I am LIVID about this and have raised a complaint - you have taken this money without my consent or production of any bill explaining what this charge is for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma R., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The fee corresponds to the residence fee of $14.15 per day. I can assure you this fee is listed on our website, the confirmation email as well third party websites. The reservation you've booked via the third party did not include the residence fee. We hope you will find this information useful and do wish you a lovely day! Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Martin D. Families - 07/06/2018
« Great hotel, room and location »

Very smooth checkin, room was great, big choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Dale, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Joanne A. Couples - 07/06/2018
« Great location shame about some staff »

We have stayed in numerous accor properties and this was recommended to us. We can honestly say the room; housekeeping staff; front of house staff (reception) were exceptional. However, the bar and concierge staff left a lot to be desired. We visited the bar on 3 occasions and each time had to wait over 20 minutes for service the last time we walked out - the staff were too busy focusing on either other staff, chatting up customers - a loss to the hotel as we would have spent money there but took our business elsewhere. We have never met a more lazy and pathetic concierge member as we experienced in your hotel. The young man (did not have name tag) - dark hair was horrific....our thoughts had improved when we HAD to ask another concierge (older gentleman with beard) a question later in our stay and he was what we would have expected to deal with on the first occasion - again, normally we would have spent money booking items but the first concierge really did your hotel a huge disservice. Our thoughts your bar and this concierge need training on how to SERVE everyone...

AccorHotels certified review
Tomás Ó. Couples - 07/06/2018
« Excellent »

Fabulous hotel friendly and helpful staff best location in town especially the view from the rooftop bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas Ohaonghusa, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Anonymous Families - 06/06/2018
« Nice staycation »

Nice view, the best in times square.

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