Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Baby bed
    • Free access with phone card
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 12,154 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,357 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cynthia M. Families - 14/07/2018 AccorHotels certified review

The location and nearby amenities/entertainment are second to none. The major issue with our room was the shower. Water would pour over the lip and flood the floor. It seems poorly designed and was a nuisance the first evening and the following morning of checkout. Also, several times when entering the hotel, the doormen were not attentive or offering to open the doors consistently.

M C. Families - 13/07/2018 AccorHotels certified review
« Great stay, comfortable and good location »

Everything about the hotel , room , breakfast , location was excellent. Only 2 negatives... 1) lifts are too infrequent 2) bar service is slow and on 1 occasion a staff member told my wife my 14 yr old daughter couldn’t stand at the bar with her while ordering 2 soft drinks..... really?

Rene Couples - 13/07/2018 AccorHotels certified review
« Very impressed. »

As this was our first trip to New York and a special occasion, your reception staff accommodated our request for a Hudson River view. This was much appreciated. We went on a cruise for 9 days and had booked another hotel for the end of our trip. We were so unhappy there that we stayed at the Novotel Time Square for our last night in New York. We loved our stay and will definitely consider booking a Novotel hotel when traveling again.

Kimjos Friends - 12/07/2018 AccorHotels certified review
« Fits the bill »

Excellent location, terrific service. Great bar and restaurant with views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josceline S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Constantin S. Solo - 12/07/2018 AccorHotels certified review
« Great experience in perfect location »

The hotel is clean and has a very nice design, but lacks of a few things to become my all time favorite hotel, but all together it was a great experience.

Anonymous Families - 11/07/2018 AccorHotels certified review
« Good views but that’s about it..... »

Enjoyed our stay however found rooms too small, beds too small, dirty windows, drab interiors.

Ana Families - 11/07/2018 AccorHotels certified review
« Wonderful stay »

Whenever I go to New York I stay at this hotel. Wonderful location, excellent service. I recommend it to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Carolina F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Prue G. Couples - 11/07/2018 AccorHotels certified review
« Gteat location »

Great location. Modern casual hotel. Comfortable beds. Clean. Nice bathrooms. Wi-fi did not work as it did not recognise my name. Used URL specified on help screen in room and it chewed up all my data with still no result. Went to front desk who gave me a new code to input through novatel website. Still didnt work. Gave up. Frustrating ! Walked away from the novabar at 9.00 pm as couldnt get any service despite 2 barstaff on duty.

Christine G. Families - 11/07/2018 AccorHotels certified review
« Comfortable but gloomy lobby »

Beds very comfortable and great view of Times Square from window. Nice touch to provide coffee and tea in lobby in the morning. Very dark and gloomy lobby. Seating area not very comfortable.

Lou Business - 11/07/2018 AccorHotels certified review
« Could do better »

The room was a reasonable size (small by US standards) but the bathroom was a real squeeze. The staff at the reception desk were friendly enough but some of the doormen downstairs were distinctly awful. When I was meeting a friend and asked for her luggage to be left for a couple of hours we were charged $4!! And, on the day I left I asked for a cab to the airport and was directed to a waiting limo (whose driver gave some money to the doorman). When I said I wanted a yellow cab no help was given at all and I had to wait on the corner outside the hotel with my luggage. NOT GOOD!!!

Family - 11/07/2018 TripAdvisor review
« Very gloomy reception »

Good central position but found the reception area really dark and gloomy. No nice seating area downstairs-a bit like a waiting room. Room was nice and beds very comfortable. Nice touch to have coffee and tea available in the lobby every morning. Great views of Times Square.

leeriver82 Couples - 11/07/2018 TripAdvisor review
« Excellent hotel »

We stayed here for a couples getaway. We had a room overlooking Times Square on the 33rd floor - excellent view! The breakfast offered a lot of variety for all palates. The view from the breakfast area is beautiful. Additionally the outdoor area outside the cafe is much larger than I expected. The room and hotel were clean. All personnel were extremely courteous. Overall, a wonderful hotel.

Michele V. Couples - 10/07/2018 AccorHotels certified review

Everyone we encountered on your staff was extremely pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele v., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rana Couples - 10/07/2018 AccorHotels certified review
« Perfect stay »

From start to finish we had a great time. Staff was very nice and courteous. Our favorite part was the rooftop loundge. The room was spacious and neat. We will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rana A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Allie B. Couples - 10/07/2018 AccorHotels certified review
« mrs »

Not enough lighting in the room cleaning service sucked ice machine didn’t work etc. I felt like I was walking into a disco when we entered

Anonymous Business - 09/07/2018 AccorHotels certified review
« Enjoyable stay in a comfortable and dependable hotel »

Comfortable room with excellent sound insulation. Decoration a bit dull Excellent location, nice efficient staff

Anonymous Families - 09/07/2018 AccorHotels certified review
« Nice hotel, great location, helpful staff »

Our experience was very good. Ian at the front desk was wonderful in accommodating us. We arrived to NYC very early and spent some time in the city, however we were tired and wanted to rest for a while. Ian was able to find us an available room to check in early. We also had requested upon booking to have a 5pm checkout for the extra money. Since we arrived and checked in early, we did not have the original room, however Ian was able to guarantee us that we would be able to stay in the room we had until 5pm.

Denise T. Couples - 09/07/2018 AccorHotels certified review
« Convenient location in New York. »

Pleasant stay and staff very friendly.

Julio Couples - 09/07/2018 AccorHotels certified review
« Seamless quiet and comfortable »

I was very happy staying at Novotel. The staff was very helpful at answering any and all of my questions. My only concern was with the entrance. It seems meaningless to have automatic doors on the interior and manual doors on the exterior. Especially with 3, polite and respectful, doormen leaning against the podium chatting when they could open those doors for guests. Other solutions could be replacing the exterior manual doors for automatic doors or doing away with both sets of doors for a revolving door. Another concern was the elevators. About 3 out 5 times I was headed to my room there was a waiting line at the elevators. I'm not sure if all 4 were running or not but it makes guests pushy. Besides that, the staff and cleanliness was phenomenal although I may choose another hotel for my next visit simply because of the trek it takes to get from the street to my room.

Angela S. Families - 08/07/2018 AccorHotels certified review
« Fabulous views of Times Square »

Very friendly and helpful staff. Room was a little smaller than expected but very comfortable. The only negative of our stay being the bathroom which was dated and shabby. Excellent views from our room. Breakfast and bar service were excellent with great choices.

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