Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,457 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 125.45 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 12,413 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,457 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 11/08/2018 AccorHotels certified review
« Always enjoy NYC Novotel! »

Great !

Patricia H. Couples - 11/08/2018 AccorHotels certified review

We were married while at your hotel. Thought the one time we would use the 'we just got married' card we would get special treatment. Unfortunately it was just as usual. We asked to have views directly onto broadway as we were getting ready at the hotel and it would have been great for the photos. I understand you were fully booked but thought for an 8 night stay even part of it (like our wedding day) we could have been accommodated. Even a token congratulations drink at the bar or something. On our wedding day I wanted to celebrate in the room with champagne but decided against it after I was going to be charged to have wine glasses in the room. But one of your doorman made the event special and provided fantastic service. His birthday was on the 27th July and he is in the process of a divorce but can't remember his name but wanted to.mention it. We will be back in New York in April next year and probably celebrate anniversaries there but most likely at a different hotel.

Shane R. Business - 11/08/2018 AccorHotels certified review
« Fantastic, perfect location, great people, and great service... I felt like I was with family !!! »

The location was fantastic, the people were great and so helpful and friendly I felt like I knew them forever.. nothing was too hard for them to do, and I knew them all personally.. Now my most favorite Novotel hotel in the world by far :-). ( was Novotel Clarke Quay Singapore previously).

Patricia P. Families - 10/08/2018 AccorHotels certified review
« Wonderful! »

We had a most lovely time and a great stay at the Novotel Times Square. It was the perfect location to stay at for family vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Jenny Business - 10/08/2018 AccorHotels certified review

My room backed onto the elevators and was opposite the ice vending machine. While the room itself was great. It was not a peaceful evening

Steve B. Couples - 10/08/2018 AccorHotels certified review
« Incredibly amazing and a perfect place to stay »

Everything was as promised when we made our booking. The 'Times Square' view was superb. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Kate Couples - 10/08/2018 AccorHotels certified review
« Hotel was very nice, clean and spacious rooms »

It was great. Room was very clean and large with a great view of Times Square. House keeping employee was very nice and greeted us Everytime we saw her in the hallway. She made sure we had everything we needed. Would highly recommend. Only issue was the cable went out on our last night/morning there.

Louise K. Families - 10/08/2018 AccorHotels certified review
« Brilliant »

Hotel clean Easy check in Good concierge service Room quiet, best nights sleep of the 2 weeks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise k., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Robert I. Business - 10/08/2018 AccorHotels certified review
« Be prepared to wait for breakfast »

The room was very clean and well appointed and the bed was very comfortable. The welcome drink was much appreciated and the bar staff were excellent. Unfortunately we had to wait 30 minutes to be seated for breakfast and were treated badly by restaurant staff when finally taken to our table. In addition, one of the elevators jammed when trying to stop at the 30th floor. We managed to free it and the elevator jerked to its correct position and the doors opened. It continued on to our floor (32nd) without incident. We reported this issue, but received no feedback on the outcome of any investigation/maintenance that was performed.

John M. Couples - 10/08/2018 AccorHotels certified review
« Great. »

We were extremely impressed by the service of the staff in all areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Adam Solo - 10/08/2018 AccorHotels certified review
« Amazing hotel and location »

Great room and facilities. Room was quiet and hotel in a great location.

Ann S. Couples - 08/08/2018 AccorHotels certified review
« The view from our room did not disappoint. »

Very good. Room nice and clean. LOVED the terrace. Husband appreciated the smoking area. Free coffee a big plus. Only downside was the elevators being somewhat fickle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Alex Business - 08/08/2018 AccorHotels certified review
« A hidden gem »

great rooms, always super clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

robSydney_Australia Business - 08/08/2018 TripAdvisor review
« Be prepared to wait for breakfast »

The room was very comfortable, clean and well appointed. The welcome drink was very much appreciated and the bar service was excellent. However, we had to wait 30 minutes in line for breakfast and were treated badly by the waitress when we finally were taken to a table. While traveling up one of the elevators it became stuck when trying to reach the 30th floor. We managed to free it and it jerked into position and the doors opened. It continued to the 32nd floor without incident. We reported the incident, but heard nothing about what was found and how it was fixed.

Gail Families - 07/08/2018 AccorHotels certified review
« The view was horrible, we were told we had a good view and it was really bad. »

The hotel itself was nice. Would have got breakfast there and was told it was included with my room, I asked about it and they said it was not. and was going to charge me $27.00 per person for buffet breakfast?

Andrew Friends - 07/08/2018 AccorHotels certified review
« ok for the rate charges expected »

average for a 4 star hotel

Family - 07/08/2018 TripAdvisor review
« To avoid »

I booked and paid months in advance a room with Times Square view (the only interesting think this hotel actually has). Upon my arrival I was told at the reception that they didn't have any room with Times Square view for me. As a compensation they offered me a free breakfast. The breakfast at the Novotel NYC Times Square is something really bad and overrated. It's better to go to Starbucks just around the corner....

Vanessa U. Families - 06/08/2018 AccorHotels certified review
« Great value for Money »

Towels far too small in the bathrooms. Great location. Great Bar area. Nice rooms and very clean with good bed linen. Breakfast que far too long every morning, everyone standing in the way of the lifts etc. Bottles of water should be provided in the bedrooms.

Souleymane Solo - 05/08/2018 AccorHotels certified review
« Great Service and well maintained rooms »

The customer service was excellent from the reception by the security team all the way to the front desk. The check in process went very fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Souleymane T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Juan C. G. H. Families - 04/08/2018 AccorHotels certified review
« Mediocre »

Service at the reception and at the restaurant is poor. When checking out, the hotel gave me a bill of US$325 and it charged me another one in my credit card of US$33. I had to request twice that my breakfast consumption was taken out from the bill, because it was included. Not worth fighting back. I will not come back here.

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