Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,927 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 13,951 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,927 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
K. L. Couples - 14/01/2019 AccorHotels certified review
« Amazing Hotel, Staff, & Location »

My wife and I visited NYC in celebration of our 10-year wedding anniversary. Having never been to NYC, we were not sure of where to stay. I can say without a doubt that we made the best choice to stay at the Novotel. It's location was perfect. We were in the heart of Time Square and just a short subway ride to and from anywhere we wanted to be in Manhattan. The staff was beyond helpful and accommodating. Our room provided us more than enough room and the cleanliness was impeccable. My wife and I cannot say enough great things about our stay at the Novotel. We will most certainly be back. If you are undecided where to book for lodging, I highly recommend that you select the Novotel. Your expectations will not be let down.

Cameron Families - 13/01/2019 AccorHotels certified review
« Vert pleasant. »

Enjoyed the room. Amazing location and fantastic view.

Maryanne Families - 13/01/2019 AccorHotels certified review
« Wonderful location and great stay! »

We throughly enjoyed our stay. The location was excellent. Everyone was super friendly. Housekeeping was wonderful. Would recommend to friends!

Grace C. Business - 13/01/2019 AccorHotels certified review
« Best Employees EVER »

From the front desk associate who checked me in, to every single person who delivered my room service order, to the amazing and friendly housekeeping staff, the employees at Novotel New York Times Square were exceptional during my visit on 1/7/19 - 1/12/19. Each person went beyond the call of duty to care for me and meet my needs. Truly, I wish I could do more to say thank you to each one of them. In addition to my beautiful and clean room, they made my stay exceed every expectation. I look forward to my next trip to NYC at Novotel!

Grady W. Business - 12/01/2019 AccorHotels certified review
« Awesome! Everyone was nice and helpful. »

Awesome! Everyone was nice and helpful.

Ma. M. L. D. S. Families - 12/01/2019 AccorHotels certified review
« Our family's beautiful holiday memories include our pleasant atay at Novotel Times Square. »

Novotel's staff, especially its Front Desk and Concierge, were very accommodating and courteous. Very pleasant personalities.

Jim F. Couples - 11/01/2019 AccorHotels certified review
« Brilliant Hotel »

Excellent service, great room, brilliant views, wonderful staff (on the whole).

Shaunda M. Business - 11/01/2019 AccorHotels certified review
« I was moved to the highest floor after requesting lower levels and bitten by bed bugs. »

I am so emotional that I am unable to complete a full survey. I am only revisiting this at the advice of other colleagues. When I arrived, I was moved from my stated preference (during the reservation process online) to the top floor of the hotel. The billboard was blaring, but I kept the curtains drawn. At one point the television cut off by itself. On the second evening I was bitten on the hand by bed bugs in the early morning hours and could not get back in the bed after 2:30am for fear of getting bitten again.

Tracey D. Couples - 11/01/2019 AccorHotels certified review
« Clean and comfortable, great location »

Check in staff were excellent. Very personable and went out of their way to assist a room change. Concierge fellows were delightful and always keen to help us with information and advice The breakfast was disappointing and the service was a bit perfunctionary. We had an issue with dinner on NYE which was handled swiftly and well once it was bought to the attention of management. Fantastic view of the ball drop which is why we chose the hotel and room over this period. We also liked the comaradary in the public areas on NYE!

Gina Business - 10/01/2019 AccorHotels certified review
« Great breakfast, nice rooms, odd vibe »

Bed and Breakfast package buffet was delicious and a great value in NYC. Convenient location. Hotel entrance and registration area were cramped and awkward. Lighting throughout the property was weird color and too dim. Room lighting was especially poor.

Mrs R. B. Families - 10/01/2019 AccorHotels certified review

Hotel rooms were fine and staff friendly, but felt totally let down by the arrangements for the New Year celebration, as unless we were willing to pay exorbitantprices for a table in the breakfast area, we were left with a makeshift bar and wooden bench in the recption to use for the evening, which when there were 14 of us plus a baby, it was really not acceptable that there were no comfy seating for us to use, so I would certainly not recommend the hotel for anyone wanting to stay during the New Year period, as this spoilt our family get together, especially as my son and family travelled from Australia and we travelled from UK so that we could all be together to Celebrate the New Year, plus the reception area was full with people from outside the hotel queuing to be seated at their tables, thus leaving very little room for us residents of the hotel.

Ann J. Friends - 10/01/2019 AccorHotels certified review
« Very central »

Stayed on two occasions during the 11 days in NY with different rooms when we returned from an overnight trip. A great place to stay whilst in NY, I would definitely use this hotel again as it is central to both accessing uptown and downtown as well as being in the heart of Times Square. Staff helpful. My only issue was the shower; because of the position of the tap when you turned it on, you had to stand under the shower to do so and so were blasted by cold water! Would have made more sense to have taps on opposite wall to shower. Might be OK in the heat of summer but in winter was not so great.

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Not a happy customer. »

Had additional charges placed on my bill that were not disclosed to me by your hotel. Discovered after check out when I finally received an emailed receipt. When questioned about charges was told that I should have know about charges?? Not their problem but expected charges to be paid even though I was not aware of charges, never informed of charges by hotel and charges were hidden by hotel until after checkout?? Poor way to do business.

Maria M. Couples - 10/01/2019 AccorHotels certified review
« Excellent location, poor service when full of people »

I chose Novotel for the NYE because of its excellent location. For that purpose the objective was excellent. I also can say that the room I was put in was very large, comparing other hotels I’ve been in NYC. Although, the view was a building with offices full of people. But still, the bed was very comfortable and very clean (by the way the cleaning lady was very nice). Beside this positive aspects, for a 4 star hotel, there was no coffee machine in the room and the room service was just too bad. We order dinner to the room and was more than disappointing, for money quality was just bad. Finally, talking about the NYE, it was just terrible how the guest of the hotel were treated. Paying 1000 dollars to stay that night, the invented bar created in the entrance and the poor conditions, is to never repeat again and I do not recommend. I know that NYE is a complicated night, but the hotel will work all year and should treat well guests and not only the people who pay to dinner there.

Arun Families - 10/01/2019 AccorHotels certified review
« Terrible Front Desk Customer Service »

I was very disappointed with the customer service received from the front desk staff. I had a number of dealing with the staff and on very occasion left the conversation disappointed with the interaction.

Filip Couples - 10/01/2019 AccorHotels certified review
« Nice hotel, but outrageous ideas for guest service on New Year Eve »

Obviously great location, nice rooms, excelent welcome. However when guest chooses hotel, he expects certain service. One of that is room service. I have no idea who came with the idea to ignore hotel guests and basically cancel room service on New Year Eve. It is obvious that on that day it might be difficult to get food in the city and in this location it might be impossible to get back to the hotel (at 6pm it took me 40 minutes to go through crowds). The only available menu seemed very boring and unappetising. I spoke to the manager, but even Platinum member request to get something decent was ignored. So I ordered the menu at 9.30pm. I was told it would take about an hour to deliver. It took two hours. I was schocked to see that this menu is even a bigger joke then I expected. Portions were microscopic and main course was cold. Who heard of cold main course? On New Year Eve, really? It was taken off, but left us hungry on New Year Eve. It spoiled a night that was supposed to be a very special one. Extremely dissapointing. Due to this schocking experience I request compensation of 10 000 points. I also noticed that hotel charge was made additionally to the block on my card. In effect significant amount of money is blocked. I request block is cancelled immediately.

Keegan R. Families - 10/01/2019 AccorHotels certified review
« Very filthy dirty room »

Was given a room without a bath, filthy bedding and very grabby unclean room

Family - 10/01/2019 TripAdvisor review
« 4 Night Break »

A Great Location central for most of the attractions Room was very quiet and the beds very comfortable Great view of Times Square from the balcony and bar areaHad a slight decrepancy on the final bill Mary Sellitti sorted it no problemExcellent customer service Thanks again Novotel

Mark T. Families - 09/01/2019 AccorHotels certified review
« Ideal location, nice rooms , needs tea and coffee facility in room! »

Stay was great. Location was excellent. Breakfast was superb. The room was a nice size. The housekeeping staff kept forgetting there were four of us in room and were only leaving three towels, but a quick phone call and they came with extras. Please.....please.....please put tea and coffee facilities in rooms ( like every other hotel I have ever been to in the world) and I would stay here again.

Dave I. Families - 08/01/2019 AccorHotels certified review
« NY Short Break »

Excellent family trip

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