Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,654 reviews
Novotel New York Times Square
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+ 22 Services
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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Kg bed City View Low

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed City View High

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

17,073 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,654 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great experience

Customer review rating 4.3/5

A Couples - 11/11/2019 Confirmed reviews AccorHotels

It was a really nice hotel.

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great quiet room.

Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

As I am delivering one week trainings when I go to NYC, I really appreciate getting a quiet room that let's me sleep comfortably.

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Awful customer service

Customer review rating 4.3/5

Pfm Couples - 11/11/2019 Confirmed reviews AccorHotels

Empty fridge, so no minibar, one bed when ordered two, no bath, when we ordered a room with a bath and then they had the cheek to say they'd 'upgraded' us to a high floor - that's what we paid for! No mention of breakfast not being included so we had a $66 bill to pay.

Dear Polly Frances M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Amazing views of Times Square and awesome hotel

Customer review rating 4.3/5

Joan Couples - 11/11/2019 Confirmed reviews AccorHotels

Could not have been happier choosing this hotel for my first trip to NYC. The hotel was beautiful, the rooms were small but sufficient. Views were amazing. The most comfortable hotel bed I have ever slept in (almost didn't want to get up). Free coffee in the am, outdoor fire pit for the chilly nights, expensive cocktails but it is NYC. Would highly recommend Novotel. And Michael who checked us in was superb!!!! He made our stay 150% better than it could have been.. Thanks Michael for all you did. !!!

Dear Joan M J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Hotel OK

TripAdvisor rating 4.5/5

Rafaelrc83 Solo travel - 11/11/2019 TripAdvisor review

It was an ok Hotel but in a nice location. I used my points to pay half of the bill, however the staff wasn`t used to this condition. I had some really bad time there, but in the end it was ok. I would return, by the way.

Thank you for sharing your feedback, Rafael. We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our prime location. Please know your feedback regarding our service will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

Just right

Customer review rating 4.3/5

Ud Friends - 10/11/2019 Confirmed reviews AccorHotels

We were made to feel very welcome. Friendly and helpful staff throughout our stay.

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

The service upon arrival was not very welcoming

Customer review rating 4.3/5

Dr. D. K. Families - 10/11/2019 Confirmed reviews AccorHotels

My name is Dr. Dorit K. . I made a reservation half a year ago for 2 adults my husband and my son. Upon arrival, my name appeared on the reservation, my husband put me on the phone in order for the receptionist to double check that this is indeed the reservation I made. I took quite a while till this matter was arranged. This incident was quite disappointing for all of us since I highly recommended this hotel since I maysel stayed in 2018 and 2017.

Dear Ms. D., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For all reservations, we recommend that all occupants be registered to the reservation to avoid the circumstances you experienced. While we recognize you are the LCAH Platinum guest, if your husband and son were arriving separately, their names should have been added to the reservation to avoid the additional steps and subsequent phone call that was made yo you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Anonymous Families - 10/11/2019 Confirmed reviews AccorHotels

clean comfortable rooms

Dear Mr. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Comfortable experience

Customer review rating 4.3/5

Anonymous Business - 09/11/2019 Confirmed reviews AccorHotels

Check in was great, all the staff was great, the room was clean and comfortable and spacious. All in all a great place to stay while in town for work. I was too tired to go out for dinner though, so ate at the restaurant, which was the only downside. Though service was good, the meal was disappointing and not worth the price. I had a lukewarm floury tasting crab cake, and the Caesar salad was low quality.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry to learn about the mediocre crab cake and caesar salad. I will follow up with the Executive Chef to understand how we can improve on these two menu items. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

All good. Quantity at breakfast was good, but quality was meh

Customer review rating 4.3/5

Cary Z. Business - 09/11/2019 Confirmed reviews AccorHotels

Great location and clean new rooms. Could have used a little more light in the room.

Dear Mr. z., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Amazing stay in Times Square

Customer review rating 4.3/5

Sharon Friends - 08/11/2019 Confirmed reviews AccorHotels

The is an amazing location right in the thick of Times Square. Close to theaters and restaurants but with their sound proof glass so quiet and restful. The staff were all very helpful especially bell services who always created us with smiles. We enjoyed a few meals at the on site Restuarant and were impressed with the meal and the wonderful staff.

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Staff friendly and helpful. Rooms were clean

Customer review rating 4.3/5

Linda L. Families - 07/11/2019 Confirmed reviews AccorHotels

It was a short stay but you made us feel like home.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Nice design hotel and great location

Customer review rating 4.3/5

Stina Families - 07/11/2019 Confirmed reviews AccorHotels

Our party of three stayed at the hotel 2 nights in Nov 2019. The staff was friendly and costumer oriented and everything was to our satisfacion. Nice rooms and equisite design in general.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Generally very good

Customer review rating 4.3/5

Stuart Families - 06/11/2019 Confirmed reviews AccorHotels

Room was a good size, facilities were generally good, staff were friendly and welcoming, and the location is excellent. The amount charged against my credit card for incidentals seemed rather excessive and there was some confusion when we asked to change the card it was on. An item disappeared from our bathroom, which we assumed had got caught up in towels etc. We in no way thought it had been deliberately taken. When we raised it the call to housekeeping was significantly more accusatory and it took some time for us to get a satisfactory resolution. Overall we enjoyed our stay.

Dear Mr. p., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize about the payment and missing belonging challenge you experienced. We deal with circumstances such as yours quite frequently and there's no reason why it shouldn't have been handled professionally and effiiciently. Thank you again for sharing your experience, and we hope your next visit will be improved over previous one. Sincerely, John Sinclair General Manager

Client service was very poor...

Customer review rating 4.3/5

Francois Business - 06/11/2019 Confirmed reviews AccorHotels

The infrastructure was great. The size of the room was great. The employees at the reception were not nice, almost not polite. Alfred Matter was not helpful at all. My credit card was blocked for the full stay although the full amount was already on your accounts. this is unacceptable.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Over 13 night stay based on your confirmed nightly rate, we would normally require a credit card authorization of $6000.00. During check in, we were only able to obtain $2000.00 in authorization and it wasn't until 10.31.19 that we received a wire transfer from your organization to cover the room and tax charges for your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Friendly Staff

Customer review rating 4.3/5

Bo H. Families - 06/11/2019 Confirmed reviews AccorHotels

Very friendly staff, especially in the department of "house keeping"

Dear Boje H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

insightful feedback from loyal ACCOR customers

Customer review rating 4.3/5

R. Families - 05/11/2019 Confirmed reviews AccorHotels

We spent several nights with all the family (2 rooms). As a whole, very positive feedback. Staff at the front desk and at the restaurant were cheerful. Security staff at the street gate were cheerful (and helpful to keep our luggage). WiFi was OK. Nevertheless : -- First time we visit an hotel with NO NEWSPAPER for breakfast. But TV sceens !!! How is ??? I already visited this hotel some years ago for business reasons.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do offer unlimited access to the PressReader app as the designated newspaper alternative. This app provides access to hundreds of newspapers, worldwide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Maryann M. Couples - 05/11/2019 Confirmed reviews AccorHotels

Great hotel, great location. The view was amazing! The only complaint is that the lighting in the restroom was not good.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

SUPERBE EMPLACEMENT

Customer review rating 4.3/5

P. Couples - 04/11/2019 Confirmed reviews AccorHotels

LA SITUATION DE L4HOTEL EST IDEALE POUR VISITER NEW YORK

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel New York Times Square. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs John Sinclair Directeur General

Convenient and great breakfast

Customer review rating 4.3/5

Mikael Business - 04/11/2019 Confirmed reviews AccorHotels

It was really good. I especially like the gym and the breakfast. Only negative was that I had to wait quite a bit for check-in.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the queue during your arrival time. While it's a challenge to manage unknown arrival times of all guests, we do our best to optimally staff the Front Desk. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager
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