Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 13,061 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,690 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 19/10/2018 TripAdvisor review
« Below expectations »

Neither early check in nor late check out is acceptable despite being Accor s member. Late check out with fees imposed which is different from my last stay in November 17. Breakfast selection towards economy styles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Last check-out fees are imposed if you are not a Platinum member of Accor. In accordance with our policy a charge is due if you are checking out past 12pm. If it was not previously charge by a colleague, since we do not know the circumstance, it was probably given a gesture. Please also note that although we try our best to accommodate all of guest wishes in regards to early and late check-out, we are not able to guarantee it as it is subject to availability. Our Breakfast buffet offer a variety of items and can be personalized if needed by asking our waiters. Should you feel it is below expectation, would you mind providing more feedback in order to improve our breakfast service? At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Family - 18/10/2018 TripAdvisor review
« Great hotel in a great spot. »

We spent 6 nights at the Novotel Times Square New York, great hotel with big rooms, great buffet breakfast and really helpful staff. We paid extra to stay on a higher floor which was really worth it considering all of the noise of New York.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klego Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

Jan R. Families - 15/10/2018 AccorHotels certified review
« Always wonderful »

It is always wonderful with great attention to detail by staff - I feel however the beds are a "bit small" and of course would love to have tea or coffee in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our amenities such as coffee/tea makers are upon request. We apologize for the inconvenience. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Ecr Couples - 15/10/2018 AccorHotels certified review
« Good location and great view »

Nice hotel. But bathroom lighting is not wonderful for those who put on makeup. A magnifying makeup mirror would help. Also, is there was no body lotion, which given air travel restrictions is always appreciated. The staff was very friendly in the reception area and the housekeeping staff was very nice. They provided extra towels when we asked. The hotel requires an elevator to the lobby. The ground level staff could be a bit friendlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eve R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on the lighting situation in our rooms as we are aware it is a recurrent comment. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Couples - 15/10/2018 AccorHotels certified review

Food offering could be improved otherwise no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Debra K. Friends - 15/10/2018 AccorHotels certified review
« Work and play at an exceptional hotel. »

the check in was fun and efficient. The rooms were solid for why we were there and the staff was very thoughtful. We had a hiccup at the breakfast (which package) when I checked in to ensure we had the breakfast package for both 2411/2412...confirmed we did with the front desk and then it was determined when we reviewed the check we didn't have it for both rooms. The fix took about 30 minutes :( I think it ended well (checking my bill later today).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra k., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Asgeir Y. Couples - 15/10/2018 AccorHotels certified review
« Very nice hotel ! »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asgeir Y., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Cindy Families - 15/10/2018 AccorHotels certified review
« Perfect location and friendly staff »

Our cousins' trip was enhanced by the location and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Hj Friends - 15/10/2018 AccorHotels certified review
« Disappointing Stay »

I have to admit, having previously had a good experience staying at Novotel Times Square, this stay was very disappointing. Although promised Wifi for our room, we couldn’t get it. The friend I was staying with really needed somewhere quiet to use wifi in order to complete some work. When I took this up with the check in desk, it seemed that they knew this would be the case for our particular room (a location issue) but I was made to feel that it was a hassle to either fix the problem or just move us into another room. I chased this up for a day or so, but in the end it was so discouraging that I gave up. I also asked for a kettle for our room at check in, which never arrived. I called the next night to explain that it hadn’t arrived and could we please have one sent up. I was told they would look into it’s “status”. What status? For the record, we never got that kettle! We had shampoo but no conditioner in our bathroom, which I also had to chase down, and a water pipe was leaking all over the bathroom floor from somewhere under the cabinetry. However, I have to give a shout out to the staff on breakfast, who were brilliant, as were the staff downstairs at the security/luggage desk. Very friendly and helpful. Overall though, I will be thinking twice before staying at this hotel again. I was made to feel like a hassle chasing lots of small things up that shouldn’t have been hard to get right in the first place.

Manu Business - 15/10/2018 AccorHotels certified review
« Good Stay in Hotel »

- Nice and Cooperative Staff. - Good View from Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manu A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Seb Business - 14/10/2018 AccorHotels certified review
« Fit for purpose »

Good location, good level of service, pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

C. Business - 14/10/2018 AccorHotels certified review
« Nice Expirence »

Very nice stay , well located, friendly staff a little comments about the cappuccino which is not included in the breakfast price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clotilde C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Beverly F. Families - 14/10/2018 AccorHotels certified review
« Loved out stay right next to Time Square--can't beat it! »

Clean rooms, polite staff, quiet in rooms and in the middle of all the excitement of New York!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverly F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rob L. Business - 13/10/2018 AccorHotels certified review
« Good location, comfortable room and good amenities »

Easy check in, clean and comfortable room and good gym. Short walk from time square and a block from subway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Tim Couples - 13/10/2018 AccorHotels certified review
« Clean and efficient »

The stay was good, close to everything. Being charged to receive packages was a little different, it’s not the money as it was only $4 it was the fact that they felt the need to charge it. The front desk wouldn’t answer the phone when we called with a question after check in. Overall the hotel was clean, the room was decent and it was close to the broadway show we attended.

Anonymous Couples - 13/10/2018 AccorHotels certified review
« Our stay in NYC »

We loved your restaurant. We had dinner there our first night and enjoyed the breakfast buffet for all four mornings. The room was a very good size and the view of Times Square was just great. Our room was cleaned well and your concierges were kind, helpful and knowledgeable. As for your WiFi, probably the worst we’ve ever encountered. Absolutely zero in our room, but worked quite well in the lobby? When we pay over $1700 for a stay, WiFi should work. I commented several times about this to front desk and was told I was the only one with an issue? Seriously doubt this. I read reviews later.... Another issue is the lighting in the bathroom in our room. It was so dark I couldn’t even put on makeup. Maybe add a lighted makeup mirror along the wall? Lastly, if you want us to reuse towels, maybe add a bar wide enough to hang a towel to dry out during the day or night?

Anonymous Families - 13/10/2018 AccorHotels certified review
« Very nice place and great location »

Enjoyed the trip and the hotel. Free WiFi wasn’t offered as a club member. It required a separate visit to the front desk to obtain a code. Would have been nice to receive the code at initial check in. All in all, the staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Judith J. Couples - 13/10/2018 AccorHotels certified review

I love the roof top bar and view down Broadway. The rooms are smaller than they used to be, and the price has double, at least, since I first started staying there. I dont know if Ill be able to afford it the next time we take our yearly trip to the big apple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith j., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Pam Families - 12/10/2018 AccorHotels certified review
« Amazing hotel »

Everything was great from check in, food service and housekeeping. The view is awesome. We loved the outdoor terrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela Jane s., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Family - 12/10/2018 TripAdvisor review
« New York »

Great location with views through to time square, close to some fantastic restaurants and shopping. Most of the tours leave close to the hotel and are easy to get to. The staff are friendly and helpful. My only negative would be the general size of the room and especially the bathroom but as you only come at night to sleep then it is acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharpie Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

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