Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,655 reviews
Novotel New York Times Square
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+ 22 Services
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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Kg bed City View Low

  • Max. number of persons: 2
  • Area: From 26
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View Low

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed City View High

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View High

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

17,122 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,655 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good as always

Customer review rating 4.3/5

Dirk Business - 15/11/2019 Confirmed reviews AccorHotels

I am visitinmg this hotel since 20 yeas. Rooms and servcie is better and better every year. Great place forn staying in NYC!!

Dear Mr. B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Fabulous location, funky style

Customer review rating 4.3/5

Uk V. Families - 14/11/2019 Confirmed reviews AccorHotels

Familiar Novatel brand Consistent

Dear Melonie P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Good value. Friendly staff

Customer review rating 4.3/5

Anonymous Business - 14/11/2019 Confirmed reviews AccorHotels

Very friendly and helpful staff. Comfortable room

Dear Andrea D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Nice hotel, location, good staff but, mistakes in service

Customer review rating 4.3/5

Adam Business - 14/11/2019 Confirmed reviews AccorHotels

When checking in I was informed by the front desk that I'd be "upgraded" to a nicer room on the 12th floor. My interpretation of an "upgrade" is an enhancement or something nicer that what had been reserved. I had requested a king room but, was received a two-bed room instead. I'm 6'4" and spent both nights sleeping corner to corner still hanging off the edge of the bed. When I arrived in the 'upgraded; room I found two plates of perishable sweets along with a card wishing me a Happy 16th Birthday. As well as another card wishing me a Happy 3rd Wedding Anniversary. And finally a third card that hadn't been filled out yet. I informed the desk and then waited two days with the sweets sitting out on the table and no one came to get them. It was all still there when I checked out. I understand that sometimes a guest's room isn't ready at time of check-in but, putting the guest in a lesser room that was obviously partly prepped for someone else is just poor service. Then, not cleaning up the mistake and leaving food laying out for 2.5 days is just bad image. Room service came through, tidied up the bed and still left the food/fruit/sweets behind.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The circumstances in which you experienced are frankly, outright embarrassing.Whether it be misleading room assignment and a buffet of amenities that did not belong yo you, is not nothing short of a debacle. Rest assure, the departments involved are being held accountable to the highest extent. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Excellent hotel

Customer review rating 4.3/5

Steve H. Couples - 13/11/2019 Confirmed reviews AccorHotels

This is a wonderful hotel. Great rooms and a really nice bar area.

Dear Stephen H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Great location and rooms

Customer review rating 4.3/5

Alixrapp Families - 13/11/2019 Confirmed reviews AccorHotels

It was a great location, near marathon arrival. Friendly staff and very confortable bed

Dear Alicia R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

I’ve found my new go to hotel for NYC!

Customer review rating 4.3/5

Jonelle T. Families - 12/11/2019 Confirmed reviews AccorHotels

I’m very particular when it comes to hotels and like to be taken care of no matter where I stay. Novotel exceeded expectations. There was a small issue at check in due to an computer issue but we were told what the timeline was and decided to delay checkin in order to make our show. Once back, check in was smooth and we were in a room with an awesome view in no time. I had briefly mentioned that we were in town to celebrate my birthday and moments after getting to our room we were greeted with a complementary dessert and drinks along with a card to say happy birthday! That’s exceptional service. The room was perfect and clean. Every question I had was answered quickly. Room service was prompt and delicious. We felt completely safe and sound falling asleep in our room. The black out curtains were perfect and the bed was divine. I appreciated the quality of the toiletries as well. Checkout took 30 seconds and we were in our way home. No detail was overlooked in our stay and that is appreciated. Thank you for making our stay amazing and I can’t wait to come back!

Dear Jonelle M T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Fabulous

Customer review rating 4.3/5

Lisa B. Families - 12/11/2019 Confirmed reviews AccorHotels

Beautiful place ! Friendly staff

Dear Lisa B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

I've enjoyed my stay at the Novotel New York Time Square.

Customer review rating 4.3/5

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels

Check in and Check out was good, I enjoyed my clean and comfortable room. The only minor annoyance was the loud heating/airco and street noises.

Dear Peter V., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Great Location, but small rooms

Customer review rating 4.3/5

Daniel Couples - 12/11/2019 Confirmed reviews AccorHotels

Great Location near times square. Nice views and high floors, but seems crowded at times. Booked high floor King, but got low floor double instead for our first night stating that they were out of Kings. How can that be if we prepaid in full our booking. We also called ahead to let them know we're checking in after 6pm. What was the point of that if our room was given away? Room 1206 had a bad window seal and was next to the large roomtop AC units. Loud at night. The next day we asked for a high floor King room and was accommodate on the 28th floor. 2816 was a much better room and exactly what we paid for. However it was not without faults. Bathrooms were small for both room with 2816 missing some screws for the bathroom door hinge making it hard to close. The hotel market always seems to be closed but since there was a 24Hr Duane Reade downstairs, it was not a big deal. Was our stay was still good overall, we'll be not returning and look at staying at one of the other name brand hotels like the Intercontinental or W in the future.

Dear Daniel, Thank you for sharing your recent experience of the Novotel New York Times Square. Whilst I am pleased to hear that you enjoyed our location and amenities, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards Nuria Novotel New York Times Square Management Team

Had a wonderful time!

Customer review rating 4.3/5

Emma P. Friends - 12/11/2019 Confirmed reviews AccorHotels

Had a wonderful time. Was amazed at how clean the hotel was from the lobby to the room to the bathroom in the hotel room. Hotel sheets were amazing and not worried at all about anything in the room. Everything was clean and picture perfect. The staff were amazing as well and accommodating.

Dear Emma P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Housekeeping staff (Maria) was magnificent.

Customer review rating 4.3/5

Michelle S. Families - 12/11/2019 Confirmed reviews AccorHotels

Housekeeping staff were magnificent. We had Maria (I think) and she was the most courteous professional and caring staff member. I have travelled extensively and I have never had a better person. I was sick and ended up in hospital and she cared for my family in caring ways that were absolutely appreciated and will never be forgotten.

Dear Christopher S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope all is well and you were able to enjoy a restful stay at our property. Thank you again for sharing your thoughts, and we hope your next visit will be more pleasant than the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Very enjoyable

Customer review rating 4.3/5

Sandra Business - 12/11/2019 Confirmed reviews AccorHotels

Nice hotel. Very close to theaters, restaurants Room was comfortable and clean.

Dear Sandra W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Nice!

Customer review rating 4.3/5

Kemmy Solo - 12/11/2019 Confirmed reviews AccorHotels

I enjoyed my experience. the hotel ambiance is great but they can do better with putting water in the rooms ( i would have assumed thats pretty basic)

Dear Oluwakemi Solape O., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team
Customer review rating 4.3/5

Rafael Couples - 12/11/2019 Confirmed reviews AccorHotels

Check in was a breeze and we were even able to get our room a couple of hours early that allowed us to start our sightseeing early. Very friendly team.

Dear Rafael S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Great experience

Customer review rating 4.3/5

A Couples - 11/11/2019 Confirmed reviews AccorHotels

It was a really nice hotel.

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Was not given the accorhotels platinum experience

Customer review rating 4.3/5

Tim Business - 11/11/2019 Confirmed reviews AccorHotels

Unable to do early check in, no room upgrades. Average experience.

Dear Tim T., Thank you very much for taking the time to share your comments regarding your stay at the Novotel New York Times Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Rest assured, we value our LeClub guests however room upgrades and early check-in are subject to availability and unfortunately cannot be guaranteed. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Great quiet room.

Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

As I am delivering one week trainings when I go to NYC, I really appreciate getting a quiet room that let's me sleep comfortably.

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Awful customer service

Customer review rating 4.3/5

Pfm Couples - 11/11/2019 Confirmed reviews AccorHotels

Empty fridge, so no minibar, one bed when ordered two, no bath, when we ordered a room with a bath and then they had the cheek to say they'd 'upgraded' us to a high floor - that's what we paid for! No mention of breakfast not being included so we had a $66 bill to pay.

Dear Polly Frances M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Amazing views of Times Square and awesome hotel

Customer review rating 4.3/5

Joan Couples - 11/11/2019 Confirmed reviews AccorHotels

Could not have been happier choosing this hotel for my first trip to NYC. The hotel was beautiful, the rooms were small but sufficient. Views were amazing. The most comfortable hotel bed I have ever slept in (almost didn't want to get up). Free coffee in the am, outdoor fire pit for the chilly nights, expensive cocktails but it is NYC. Would highly recommend Novotel. And Michael who checked us in was superb!!!! He made our stay 150% better than it could have been.. Thanks Michael for all you did. !!!

Dear Joan M J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team
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