Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 132.05 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 13,646 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Steven U. Families - 11/12/2018 AccorHotels certified review
« Great room and view »

Excellent overall. Breakfast was only part not excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven U., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could you be more specific in regards to our breakfast? Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Lyn H. Friends - 11/12/2018 AccorHotels certified review
« Lyn H. »

Beautiful hotel relaxing stay and very courteous staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Maryann C. Couples - 11/12/2018 AccorHotels certified review
« wonderful stay during the Holidays.... »

My husband and I stayed Dec 7th thru 9th...we absolutely had a wonderful stay... Our room was very clean and comfortable... Our view from our room of Time Square was so beautiful and especially at night... We will definitely visit again next year...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher B C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Cindyho Business - 11/12/2018 AccorHotels certified review
« Good Service »

Service was good, from Bellboy, to FO, F&B and housekeeping. Thank you Evalina (housekeeper) for making my room everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Sherry W. Families - 11/12/2018 AccorHotels certified review
« Great Location, Good Hotel, Needs some tweaking to be a great one in Times Square! »

Overall, the place was in a great location, very clean hotel...However, I do have some suggestions: 1) Requested coffee maker in room several times before arrival, not in the room upon arrival Asked at the front desk and one came immediately. 2) Requested a light bulb be replaced in the bathroom, several attempts and finally on the 3rd try it was done. 3) Suggestion: Notify people that outstanding issues have been resolved by text, email or note in room with date, time and person who entered. 4) Towels need to be larger...not many people are that small these days...I'm a size 12-14 and I can't get the towel to fit around me. 5) Towels can be alot softer too...they aren't very soft. 6) Suggest soft door closures on doors...they are close together and very noisy as they get let go and slam most of the time. 7) Instruct housekeepers to not let them go either...people are sleeping right next to the rooms they are cleaning. 8) Bedding shouldn't ever be torn...ours was. No, I didn't notify anyone... 9) Carpets near to be properly stretched out...it is not appealing and a reflection of the hotel. 10) Since the rooms are small and tight...the windows let in alot of very cold air in the winter...suggest fixing the problem with better quality drapes thermal if possible or if possible draft protection somehow. 11) Over priced breakfast, with somewhat limited choices and the hot food was quite cold at 10:30am. Breakfast should never be more than $10 when you don't have seafood, greater selection pancakes, and different types of bread or bagels...pumpernickel would have been great! 12) Lastly, the restaurant should never be closed with no option for breakfast grab and go for your guests...breakfast sandwich/bagel, bagels, with butter/cream cheese or peanut butter muffins, coffee/tea, should be considered complementary...If Hampton/Hiltons can do it, so can you....People don't want the hassle of getting dressed just to grab something quickly after waking up. 13) On the positive side, like I said at the beginning, well laid out room with tons of cupboard space and good size tv and bathroom. Suggestion: place a towel rack/or hook near the sink and a shelf to leave toothbrush, brush, shaver etc on. 14) Koraline is difficult to communicate with on the phone and with emails as her translation sometimes leads to clearly understanding of what she is trying to say... The staff have very heavy accents, so they just need to speak slower and enunciate better but they are quite friendly and helpful. Sorry, but I wouldn't give the hotel more than 4.1 or 4.2 /5 stars...you're almost there and if you were to do the simple suggestions....I would definitely stay here again! Loved the location and the view was pretty good too! I hope this helps you to strive for excellence! Feel free to email me back and let me kn…

Anonymous Business - 10/12/2018 AccorHotels certified review
« Attention to detail »

The location is great. Unfortunately, the rooms are a bit beat up from time and many guests. Upon getting into bed on the first night, I noticed that my sheets were stained. But, since it was 1AM, I did not feel like calling housekeeping and waiting an hour for someone to come.

Anonymous Business - 10/12/2018 AccorHotels certified review
« Good »

Centric, clean, comfortable and good

Jim K. Couples - 09/12/2018 AccorHotels certified review
« Mr »

Excellent stay in a very comfortable hotel with efficient staff. The staff were very good at their job and friendly except for the waiting staff in the Restaurant who could have been friendlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear james K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will forward your feedback in regards to our Restaurant to their supervisor. Would yo happen to know their names or the time of your visit? Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Suzanne S. Friends - 09/12/2018 AccorHotels certified review
« An amazing trip from start to finish. »

We had a very pleasant experience, Novotel Times Square is a brilliantly located hotel, the staff were so, so friendly, they couldn’t do enough for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Sebastien Families - 09/12/2018 AccorHotels certified review
« Disappointing »

Hotel was not able to provide me with a room at the checking time even though I am accor Gold member Got a room with 2 small beds and we were with a kid ! Poor service at the bkfst when the little one wanted pancake and they never showed up instead I have been charged twice for complimentary bkfst, Ho and you get charged another 5$ for a cappuccino, I am tired to complain ! why don't you care about customer ?? When we spent 600 $/ night, this is inacceptable I would love to have at least my credit to be refunded to be honest, doesn't worth the money I spent at all !! And I know what you'll say: Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies , words !!!

Ksw Couples - 09/12/2018 AccorHotels certified review
« Nice spacious hotel »

Well lit room, lots of space, real bathroom with counter space and door. Upper floor wasn’t noisy. Quiet halls. Nice vib in lobby. Decor was fresh and quite functional.

Norris G. Families - 09/12/2018 AccorHotels certified review
« Always a great experience. »

Excellent Staff. Always a great experience. Public areas beginning to showing heavy use. I believe the last “face lift” was three or four years ago. Plan to continue to stay on future visits to NYC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward N G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

M. Families - 09/12/2018 AccorHotels certified review
« Well situated but not very friendly »

Check-in, as a member, was not exactly a warm welcome as the person checking us in was constantly interrupted and obviously her colleague's problems were more important. The bed frames were stained with what I hate to imagine and the sound insulation not great. We could hear people using the bathroom and banging! Check-out was done by someone who did not listen to my instructions concerning the sharing of the bill and I ended up paying everything from the restaurant and accepted because it took so long!

Dave M. Couples - 09/12/2018 AccorHotels certified review

The hotel and staff were very friendly and accommodating.

Anonymous Families - 09/12/2018 AccorHotels certified review

Great location, excellent customer service, clean and will be returning next year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindy K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

William L. W. Couples - 08/12/2018 AccorHotels certified review
« Great except for room key access problems and overcharged at checkout (was corrected but took awhile and cut our flight out of LGA closer than we had planned »

As stated above.

Chris Couples - 07/12/2018 AccorHotels certified review
« Great stay in a fab hotel »

Great hotel, very clean in a perfect location, everything in walking distance. Staff so helpful, friendly and professional. Mini fridge in room a good idea, would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rita Friends - 07/12/2018 AccorHotels certified review
« very nice stay »

the novotel times square is very clean, and the rooms are very confortable..the cleanliness is everywhere. the location is greatttt. you reach the times square in walking. and you can find everything around the hotel. the staff very welcoming and very helpfull. Our room was at 22nd floor, and the view was very nice, you can see the times square and all illimunations from there. Although the rate of breakfast is somehow high, but you can find wide varieties of delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Colleen M. Families - 06/12/2018 AccorHotels certified review
« Special »

The hotel and rooms were well appointed. It was very crowded, which you could notice from breakfast and waits for the elevator. I was pleased to be recognized as a Platinum Member. Glad to have one early check in, of my two rooms, but was disappointed they were not connected. (After numerous conversations directly with the hotel that they would be.) Would have liked a late check out on one of my two rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colleen M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize however queries such as location and early-check-in and check-out are not guaranteed even if asked prior as it is subject to the availability of the hotel at the moment of the request. i understand how this can be frustrated and we are currently working on finding a solution on the matter. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Business - 06/12/2018 AccorHotels certified review
« Great Value »

Clean, spacious and modern for New York.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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