Hotel - Novotel New York Times Square
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Novotel Hotel

Novotel New York Times Square Hotel

226 West 52nd Street 
10019  NEW YORK CITY
UNITED STATES

5,168 reviews
TripAdvisor Rating Based on 5,168 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 8,067 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,168 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Brian L. Couples - 15/07/2017
« Great Location in New York »

Excellent overall. Restaurant staff could be improved a little. Front desk staff were very helpful. We could not find any inform information about the services offered in the hotel so we did not know we could have had inform coffee. Need more towel rails in the bathroom

AccorHotels certified review
Gerald S. Couples - 14/07/2017
« Comfortable room and great location, but disengaged staff.  »

Positive - A great location with a very comfortable room and bed. Negative - Many of the lobby staff just seemed to be going through the motions, with little attempt at any greeting or pleasantries. Maybe that's just an NYC thing, but if you want to see how it should be done, try the Sofitel in DC where we are currently staying.

AccorHotels certified review
Johnny Couples - 14/07/2017
« Tidiness  »

1. Used glass cups never cleaned. 2. Glass cups from bar down stairs taken to room and never where removed (cups stayed in room for four days)

AccorHotels certified review
Sarah A. -. P. R. T. M. Families - 12/07/2017
« Overcharged  »

The waiter informed me that I did not need to be paying for a breakfast for my 16 year old daughter . He explained that it was free and that I should go to reception . I queried it with reception but they made me pay for an adult even though my daughter is 16 and barely ate half of an adult portion . I booked directly with the hotel , my daughter not even being 16 years old when i prepaid . Origionally my mother was travelling with us and the hotel reservations were putting my daughter through as free breakfast ? Still in a king bed so why now suddenly do I need to pay an adult breakfast for my 16 year old child ?? The previous booking was in the name of peacock arriving 1st July which had to be cancelled due to my mothers ill health if you would like to check and my daughter was free . ?? Why now is she chargeable for breakfast ?? I await your response as I did want to take this further and asked the receptionist for your details

AccorHotels certified review
Mary H. Families - 12/07/2017

The hotel was clean and very accommodating. We loved our room and view. The front doorman was wonderful. I was concerned over safety. At night a very aggressive and "high" male prostitute followed me up in the elevator to the lobby. I was frightened and concerned for my safety (and my daughter's) He hid in the lobby and I requested an escort to my room. I would love to recommend or stay again but safety was an issue. It would prevent me from staying again.

AccorHotels certified review
Westcoast R. Business - 12/07/2017
« great room with an awesome view! would definitely come back. »

great amenities, friendly staff, would give 10 if i had used all my booked days.

AccorHotels certified review
Robert Business - 11/07/2017
« very bad »

room dirty: i had to write 2 times to the cleaning lady to clean up the table, to put big sing on it, to put the light, only then she cleaned it!! very noisy: I was in a middle of a group of teenagers, shouting and singing in the corridor breakfast: nobody came to proposed to me any coffee!!! the Guy were to much busy talking about their lives together I guess. And the welcome waitress, just tell me: " you see this table ther, you can have it" and she didn't move from her desk!!! It was 7am, there was noone at this time, so not really busy! The hot frood was not good

AccorHotels certified review
Ashok C. Families - 11/07/2017
« Nice view , clean and comfortable. »

It was really good, neat and clean. Except few problems faced was, A/C got shut off automatically after some time. Need to wake up in the middle of the night to on it and reduce it so much to continuously run. Didn't know coffee machine was on demand.

AccorHotels certified review
Lq Business - 11/07/2017
« Under delivered  »

For what the hotel is supposed to be it under delivered. There were problems with elevator, hot water, and truthfully the only overly positive thing is the location.

AccorHotels certified review
Anonymous Families - 10/07/2017
« Location and room nice, service not so nice. »

Service at restaurant quite lazy and not efficient nor polite. Otherwise nice stay.

AccorHotels certified review
Tammi J. Families - 10/07/2017
« Great stay as always! »

Front desk staff was extremely helpful and very welcoming. This has become my go to Hotel whenever I am traveling to New York. Will definitely be back!

AccorHotels certified review
Jason S. Couples - 09/07/2017
« Great Location and Staff!!!!! »

I loved every minute!!!!

AccorHotels certified review
Gavin P. Couples - 09/07/2017
« Great location great rooms »

The only complaint was restaurant manager was rude when I asked if I get a discount as a Platium member , he said no you get points for what you spend that's enough. Very rude.

AccorHotels certified review
Graros Couples - 09/07/2017
« Not the best Novotel experience  »

- Room not that great - even with notation in booking place near lifts after paid for upgrade.

AccorHotels certified review
Robin J. M. Couples - 09/07/2017
« Great! »

I'm a repeat customer! Just need a small coffee maker in room!

AccorHotels certified review
Rob K. Families - 07/07/2017
« Lovely »

Check-in was quick and very friendly. Room is great. Breakfast is overwhelming!

AccorHotels certified review
Denise B. Couples - 06/07/2017
« Overall, our experience at Novetel in New York was incredible! »

This was our first experience staying at a Novotel Hotel and we loved it! The staff overall were very nice and the breakfast each morning was excellent. The rooms were spacious (considering we were in New York) and the room was relatively clean. We will definitely be staying at a Novotel hotel in the future.

AccorHotels certified review
Melanie Families - 06/07/2017
« Lovely room, well positioned hotel »

Our room had a bit of a view of Times Square. It was much bigger than we imagined. Great location amongst theatres, shops etc. Staff at breakfast could be more helpful- removing plates, replenishing coffee on tables etc. One night we tried to order room service, only to be told it was not available that night (7:00pm)????? Not representative of a top quality hotel. But, for location, we will stay here again.

AccorHotels certified review
Anonymous Families - 06/07/2017
« NY was great »

Super Hotel, gutes Zimmer, guter Service, alles bestens!

AccorHotels certified review
Anonymous Business - 06/07/2017
« Great experience at Novotel »

The room was comfortable, well equipped, quiet, and clean. Great shower. Everyone on staff was friendly and helpful, for instance printing a boarding pass for me at the desk when the lobby printer didn't work, providing good advice about finding things in the neighborhood and travel to airport, being flexible about restaurant reservations. I would definitely stay there again.

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