Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 5,795 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 10,321 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,795 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 15/01/2018
« Fabulous stay. »

My family and I recently stayed for 7 nights at the Novotel New York Times Square, we had a wonderful time in New York and the hotel played a major part. Stayed on the 32nd floor with a view of Times Square, the room was not overly big, but it was very clean, cosy and well serviced daily. The staff were great and very efficient. Would love to go back..

AccorHotels certified review
Flavio E. Families - 11/01/2018
« Very good, as ever. »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio F. E., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Melissa Couples - 11/01/2018
« Great hotel! »

nice & clean rooms, spacious for NY, nice bathroom. The staff was very friendly, good view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

TripAdvisor review
FlavioFE Couples - 11/01/2018
« Excelent »

Very good, as ever. Friendly and polite staff, excelent location, near restaurants, pubs, shopping and theaters. Subway stations near by, easy commuting to all city. As a suggestion, please include Guinness to be served at Supernova.

AccorHotels certified review
Anna Friends - 10/01/2018
« Fantasti place to watch the ball drop on NYE »

We had a room on the 33rd floor overlooking Times Square. It was a fantastic place to watch the ball drop without having to be out in the cold for hours. The only warning is to buy your own food as thr riom service prices for NYE were ridiculously high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Steph Families - 10/01/2018
« Accomodating and lovely hotel »

We were very comfortable and satisfied with the hotel. It was clean, modern and had a nice restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie Y., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

TripAdvisor review
Couples - 10/01/2018
« Great Location and food »

This is a very good location if you are in the Times Square area. There is an extra sense of safety due to the design and security. The breakfast may seem expensive, especially if you are not use to NYC prices, but the quantity, variety, and quality make it worthwhile. Nice rooms, (I was on the 27th), with a good floor plan.

AccorHotels certified review
Bryan W. Couples - 09/01/2018
« Great staff, very modern »

Great experience, extremely friendly staff, very clean and overall the hotel was extremely nice. Excellent view of time square, couldn’t ask more from a hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Anonymous Families - 09/01/2018
« Karen W. »

New Years Eve was a joke unless we paid huge amounts of money to be involved in your party. All we got as residents of the hotel was a make shift bar with plastic cups in a bland very small room. Never again!

AccorHotels certified review
Annuschka Business - 09/01/2018
« Great location! »

I loved mybstaynat the Novotel! Incredible view from my room. Extremely clean. High quality bedding and an amazingly comfortable bed! Furniture is modern, stylish and very practical. The breakfast buffet is wonderful. Best place I've stayed at in NYC!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Alice Families - 09/01/2018
« Very convenient location and the hotel was lovely but not great service. »

Breakfast was poor, often I went to get a cup of coffee in the morning and the dispenser would be empty. They also cleaned it all away whilst I was still getting food. We had to wait ages to be seated as the staff were slow cleaning tables which was infuriating as many tables were empty. Some of the staff were rude and didn't look at you whilst talking to you and were quite snappy when asking a question. A member of staff was also being told off in the kitchen area which was not professional. However, the concierge was extremely helpful as were some of the bar staff and the staff behind the desk. Cleaning in rooms was very good and the maids were very pleasant too.

AccorHotels certified review
Anonymous Couples - 09/01/2018
« Excellent as always »

We have been staying at the Novotel for about 15 years. We thoroughly enjoy everything about the hotel. It is quiet, the beds perfect, as well as the service. We enjoy the complimentary drink at the bar and were pleased to have our room upgraded without asking. It was very cold the weekend that we were there. We came back to the hotel and planned warm up and watch some of the football game before dinner, only to find the TVs were all out. We understand that it was not the hotel's fault, but the provider. The only problem we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience regarding the TV and do thank you for your understanding. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Goomatie J. Friends - 08/01/2018
« Excellent service. »

Overall experience was wonderful. Will definitely return. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goomatie J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Saf Families - 08/01/2018
« Nice but could use small improvements. »

It's a nice hotel and conveniently located. I would suggest that conditioner and body lotion be added to your bathrooms. Robes would also be a nice touch.

AccorHotels certified review
Anonymous Solo - 08/01/2018
« Very nice »

Staff was very helpful. Room was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aieta M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Loic Solo - 08/01/2018
« Satisfied... »

As a platinum member I enjoy the welcoming fruits and water. It would be good to get additional water bottles everyday rather than only on arrival. I also appreciated the late checkout. The days were windy and the windows got noisy: something to try to improve. For the rest the room was good and clean. The set temp on the AC system seems somewhat not very accurate and slow to adjust from warm during the day to cooler at night.

AccorHotels certified review
Lou F. Families - 08/01/2018
« Nice addition to Times Square »

We stayed at this property Dec 30-31...during the build up of the crazy NYE. Room was still quiet and large for New York City Times Square hotel. Staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lou F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
John R. M. Couples - 08/01/2018
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Damian M. Families - 08/01/2018
« damian mcdonad »

The hotel was pleasant and well run

Our hotel has responded to the review
Our hotel has responded to the review

Dear James m., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Bkr_chicago Business - 08/01/2018
« Hotel Service at every level (front desk, concierge, bar, restaurant... was exceptional) »

Your staff was extremely challenged with the epic snowstorm and repercussions of the storm last week... all handled it with exemplary professionalism. Proud to be an Accor Plus Programme member!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian & Jill R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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