Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 5,942 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.55 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 10,649 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,942 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Becky Couples - 12/02/2018
« Fantastic »

Fantastic stay. Bed was super comfy, great shower. It was brilliant having the empty fridge. But to top it all was the location. 10/10. Walking distance to most sights but 3 different subways around the corner so never a problem getting anywhere. Will definitely stay again.

AccorHotels certified review
M. S. Solo - 12/02/2018
« I had a nice stay »

Excellent

AccorHotels certified review
Anonymous Families - 11/02/2018
« Great value for money! »

It was a very nice hotel and the staff were pleasant and efficient. There is a nice bar on the main level that is a nice place for a nightcap after seeing a show. The location is excellent, close enough to Times Square but away from the chaos.

AccorHotels certified review
Carl S. Couples - 11/02/2018
« Nice room, Helpful staff »

Excellent

AccorHotels certified review
Al Friends - 11/02/2018
« Nice hotel. Nice staff »

It was nice. The front desk was understaffed.

AccorHotels certified review
Asia Couples - 11/02/2018
« My Hotel Stay 2-2-18 - 2-4-18 »

The experience with the hotel was nice, only thing that would have made my stay better is if they would have made my birthday more special maybe a free glass of champagne or something that made me feel welcomed and feel appreciated that I choose to stay in their hotel for my birthday. The hotel itself was very nice and comfortably suited in just the right location conveniently near everything.

AccorHotels certified review
Heidi Families - 11/02/2018
« Nice experience »

Great location, mattress, room & gym. Nice bar. Wonderful reception staff & concerige. Day one, I called about annoying running toilet, but it remained unattended. We had k cups for coffee & no machine. Day 2 got machine, & no refills on k-cups on day 2...I reserved another room for siblings, for 2 nights, and they had no coffee or machine....?

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Great trip, Lovely hotel and fab location »

We stayed in a spacious room (by both NYC and international standards) on the 20th floor. The room was spacious, impeccably cleaned and well serviced over our 4 night stay. The only negative was that there were no tea/ coffee facilities in the room.

AccorHotels certified review
Ciaran O. Solo - 09/02/2018
« Nice hotel, room just too small. »

I found the room surprisingly small for the price. Also there was inadequate lighting although tbe bathroom was fine.

AccorHotels certified review
Lewis O. Couples - 09/02/2018
« Great hotel location but was charged extra at checkout for no reason »

Hotel was great. We had a room that looked out onto times Square. Staff were friendly and helpful. Asked for coffee machine in room and it was delivered within minutes. Only downside was when checking in I was asked for my credit card (which wasn't a problem) I said I had fully paid before my stay and was told that it was only if I used room service or caused damage to the room etc. I was completely fine with that and had a great stay. When I checked out everything went smoothly and I left for my flight home. Two days later I checked my credit card statement to find I was charged a weird fee, I contacted the hotel who asked for a copy of the statement and would look into it for me. No reply as such just saying that they contacted the hotel but no answer to what the charge was for or what was happening. I was getting frustrated and also sent a copy of the statement for when I fully paid. I demanded that they returned the charges to me immediately. Still no reply or explanation and still none to this day. However the charge has randomly disappeared from my statement. I would have liked an apology and explanation email or letter but customer service is poor as they already have my money and obviously don't care. Also probably don't want to own up to the fact that the money was taken unlawfully and probably was hoping that I didn't question it. Shame of you accor, I would have used the hotel chain again but will think about finding someone else next time.

AccorHotels certified review
A. H. Business - 08/02/2018

Nothings special

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. A., Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Amanda Z. Business - 08/02/2018
« Fantastic stay! »

Everyone was incredibly nice and helpful!

AccorHotels certified review
Shea Business - 08/02/2018
« Great location and wonderful staff »

We had a wonderful time. We loved the restaurant and our room was spacious and had a great view. Our only complaint was that the room had minimal lighting and often felt dark, even with all the lamp ls

AccorHotels certified review
John P. Business - 08/02/2018
« Perfect »

Excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Ella Couples - 08/02/2018
« Perfect for 9 day stay »

Clean, spacious and modern. Request for a high floor room

AccorHotels certified review
Stephen T. Couples - 08/02/2018
« courtiest, friendly and helpful services as expected »

In Novotel Asia, room amenities include complimentary bottle waters ( 2 per day), instant coffee and tea bags, etc. There was no electric water boiler provided. On inquiry, we were told that one would be provided on request. Overall our stay was a satisfactory one particularly our chamber maid who was friendly and helpful to meet our afore-said needs.

AccorHotels certified review
Jon Business - 08/02/2018
« Room was fine, Rate was wrong and staff didn't correct it when notified »

The room was fine. However, when I saw bill, I noticed that the rate charged was higher than the rate booked through our corporate travel site. I went to the front desk and let them know that the rate was incorrect and asked them to correct it. The desk clerk assured me that he would refund the charge to my corporate card and re-charge it at the correct rate later that day. Days later it was clear that the correction was never made. I called the hotel and was referred to the accounting department who didn't answer the phone so I left messages which were never returned.

AccorHotels certified review
David P. T. Couples - 07/02/2018
« Clean but disappointing room facilities »

No tea/coffee making facilities in room was disappointing, as was the noisy air con/heating (room 3221). the main light next to the bed stopped staying on on our last night as well. Shower was difficult to control temperature. Reception and bellhop facilities above average. Bar staff could do with explaining the paying for drinks situation rather than just handing a receipt in a wallet although the dark haired bar waitress whose name I didn't catch explained it on our last night and was excellent.

AccorHotels certified review
Lorelei W. Business - 07/02/2018
« Reliable, clean, dependable and great location »

I like that I can check in when I arrive at 1 pm and extend my stay until 1 pm. It's always clean and I love the location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorelei W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Michelle Solo - 07/02/2018
« Facility was updated, attractive and clean, and staff was very attentive. »

My experience was very positive. The staff did everything possible to keep things running smoothly.

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