Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,682 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 13,061 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,682 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Beverly F. Families - 14/10/2018 AccorHotels certified review
« Loved out stay right next to Time Square--can't beat it! »

Clean rooms, polite staff, quiet in rooms and in the middle of all the excitement of New York!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverly F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rob L. Business - 13/10/2018 AccorHotels certified review
« Good location, comfortable room and good amenities »

Easy check in, clean and comfortable room and good gym. Short walk from time square and a block from subway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Tim Couples - 13/10/2018 AccorHotels certified review
« Clean and efficient »

The stay was good, close to everything. Being charged to receive packages was a little different, it’s not the money as it was only $4 it was the fact that they felt the need to charge it. The front desk wouldn’t answer the phone when we called with a question after check in. Overall the hotel was clean, the room was decent and it was close to the broadway show we attended.

Anonymous Couples - 13/10/2018 AccorHotels certified review
« Our stay in NYC »

We loved your restaurant. We had dinner there our first night and enjoyed the breakfast buffet for all four mornings. The room was a very good size and the view of Times Square was just great. Our room was cleaned well and your concierges were kind, helpful and knowledgeable. As for your WiFi, probably the worst we’ve ever encountered. Absolutely zero in our room, but worked quite well in the lobby? When we pay over $1700 for a stay, WiFi should work. I commented several times about this to front desk and was told I was the only one with an issue? Seriously doubt this. I read reviews later.... Another issue is the lighting in the bathroom in our room. It was so dark I couldn’t even put on makeup. Maybe add a lighted makeup mirror along the wall? Lastly, if you want us to reuse towels, maybe add a bar wide enough to hang a towel to dry out during the day or night?

Anonymous Families - 13/10/2018 AccorHotels certified review
« Very nice place and great location »

Enjoyed the trip and the hotel. Free WiFi wasn’t offered as a club member. It required a separate visit to the front desk to obtain a code. Would have been nice to receive the code at initial check in. All in all, the staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Judith J. Couples - 13/10/2018 AccorHotels certified review

I love the roof top bar and view down Broadway. The rooms are smaller than they used to be, and the price has double, at least, since I first started staying there. I dont know if Ill be able to afford it the next time we take our yearly trip to the big apple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith j., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Pam Families - 12/10/2018 AccorHotels certified review
« Amazing hotel »

Everything was great from check in, food service and housekeeping. The view is awesome. We loved the outdoor terrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela Jane s., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Family - 12/10/2018 TripAdvisor review
« New York »

Great location with views through to time square, close to some fantastic restaurants and shopping. Most of the tours leave close to the hotel and are easy to get to. The staff are friendly and helpful. My only negative would be the general size of the room and especially the bathroom but as you only come at night to sleep then it is acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharpie Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

C L. Families - 10/10/2018 AccorHotels certified review
« Great Hotel, Great Location »

This was our second time staying at the Novotel Times Square and we will definitely be back again. We love this hotel. The facilities are great and the staff efficient, professional and helpful. The rooms are very well appointed and clean and we love the super comfortable beds and the handy small fridge. The room has everything that you could need and as I am an Accor member, we also arrived to find a couple of yummy treats in our room. The location of this hotel is also fantastic as it is within easy walking distance of Times Square, Central Park and many other tourist locations. There are many eating options close by as well as the hotel restaurant and a fantastic terrace bar overlooking Times Square within the hotel. We would highly recommend the Novotel Times Square and look forward to returning soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

John R. Families - 10/10/2018 AccorHotels certified review
« No appreciation for my loyalty »

This is the 5th time we stay at the NYC Novotel. We paid extra for a upper level room, floors 20 to 33. We were given a room with the bathroom only semi renovated on the 23rd floor. As mentioned we have stayed at this hotel before and can compare the room. We did not feel that the hotel recognized our loyalty at staying at their hotel. There are lots of other hotels in NYC. We will not stay at the Novotel again. JR

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will inspect the bathroom as we do not have bathrooms under renovations at the moment. We certainly apologize for this inconvenience and can assure you that we do value all of our loyal guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Philip M. Friends - 10/10/2018 AccorHotels certified review
« Mr Philip M. fine »

Fine but I find New York quiet expensive but I would definitely visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Friends - 10/10/2018 AccorHotels certified review
« Awesome - great location and views! »

All the staff that we encountered were extremely friendly, from the maid service, restaurant employees, front desk staff and concierge. The room/beds were comfortable. The only thing that could have been improved on was the lighting (particularly in the bathroom) and the sink (it was too shallow, making it difficult to wash).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet O., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are actually improving the lighting in the bathrooms by adding extra lights, room by room. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Clare A. Families - 09/10/2018 AccorHotels certified review
« Perfect location, great staff ! »

Could not fault anything to do with the hotel itself, perfect location, staff great and bedroom amazing. Facilities were great, access to the city second to none. However, if I was to pick an issue with the hotel, the water situation in the bathroom isn't great, the shower head either needed cleaning or replacing as the power from the shower wasn't good as not all the nozzles were working. Also the power of the water wasn't good and seemed to drop off the longer the shower you took - I'm assuming the higher you go the less water pressure you got but this was a minor issue. The only other thing I wasn't keen on, was on our last day we wanted to relax on the bar terrace but we weren't actually able to because 3 separate areas were blocked off for private parties. Now whilst I understand the hotel accepts private parties and no doubt gets a lot of dollars for this, it is somewhat disappointing for your paying residential guests when they can't get access. Fortunately we did the first night of our stay but it was just a shame it wasn't available all the time. All in all brilliant stay and would definitely recommend your hotel and will definitely stay should we return to NYC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the terrace and do understand the inconvenience. Rest assure we always try to minimize the private areas to let our guests enjoy it as well. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Couples - 09/10/2018 AccorHotels certified review

Great location, rooms Staff in breakfast, dining area could be more friendly Especially the women in the morning in the breakfast area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra N., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also forward your feedback regarding our staff to our Restaurant Manager in hopes to elevate our service. Thank you again for sharing your thoughts, and we hope to see you again soon Sincerely, Nuria Novotel New York Times Square Management Team

Sujata M. Friends - 09/10/2018 AccorHotels certified review
« Very disappointing for the price I paid »

Terrible: 1. At the time of check-in, was not told about breakfast (that i had already paid for) 2. Reminded Sam to reply to my email from the morning - still have not heard back 3. The next morning, the coffee cups etc were not cleaned - the used cups etc were not removed when the room was serviced; also not replaced 4. Dirty towel still in the bathroom 5. At the time of check-out, I was not refunded the extra amount that my credit card was billed by you 6. Also not refunded for the 1 guest (and the breakfasts) who could not come to NYC due to a medical emergency Extremely and terribly disappointing. If as you say you really care - Please let me know how you will compensate me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sujata M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Guest Relation Manager has been trying to reach you via phone on the matter to further discuss the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Jelena Couples - 08/10/2018 AccorHotels certified review
« delighted »

We stayed only for one night and it was great. We appreciated the discounted parking that the hotel provided which was great considering how expensive it is to park in the city. Hotel room was clean and location was superb. Staff was friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jelena R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Jen Couples - 08/10/2018 AccorHotels certified review
« Excellent. »

We had a very enjoyable stay. All staff we encountered were friendly and courteous. Our room was clean and comfortable and the views of Time Square from the balcony bar were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Lesley J. Couples - 08/10/2018 AccorHotels certified review
« Great holiday »

Great room and view. Thought the restaurant, bar and roof terrace were nicely presented. Breakfast was amazing !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Families - 08/10/2018 AccorHotels certified review
« Great location, modern comfortable room. »

Loved the wonderful location and the restaurant balcony view of Times Square. Room was modern, comfortable and beautifully clean. Bell captain very friendly and helpful with luggage. Our only disappointment was the food. The breakfast was very ordinary and the dinner was basic for a hotel in such a wonderful location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy C., Thank you very much for your ratings regarding your stay at the Novotel New York Times Square. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Ashraf H. Couples - 07/10/2018 AccorHotels certified review
« Best »

Everything is ok and nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashraf h., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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