Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 6,073 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 11,302 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,073 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 18/04/2018
« Pleasant stay »

I spent pleasant days at the hotel, which offered comfort in the right measure. The location is perfect for those who like Broadway. The only negative was not having hot water the morning I left. Anyway, I plan to come back more often.

AccorHotels certified review
John Couples - 15/04/2018
« Great location, clean and convenient! »

Great location, the room was very clean and overall it was a great experience! The rooms could use more lighting but otherwise it was great, thank you! Will definitely come back!

AccorHotels certified review
Dan Families - 15/04/2018
« Good location »

Good location; nice room with new furniture, but only 25% of Time Square view (a building was blocking our view); friendly staff at the front desk; nice treatment for my birthday; ; better coffee than last time; dirty windows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan Cristian P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Marius F. Couples - 15/04/2018
« Everything in one place »

Second time in this hotel and it worth the money. Friendly and helpful staff, great bar and restaurant food, clean and spacious rooms... What more you can ask for a hotel situated in the heart of New York, only few meters away from Times Square... THANK YOU for making once again a memorable holiday for us.

AccorHotels certified review
Thomas G. Friends - 15/04/2018

Staff were very polite and room very clean. I really liked the size and equipment in the gym which would make this stand out above others. Access to the gym wasn’t so easy as the lift is the only means of access which wasn’t functioning properly for this level during our stay for the 4 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Carl Couples - 15/04/2018
« Good Hotel, Best location, area of improvement. »

During my stays, only Bellmen and room attendants greets and smiles, even we smile and greet to staff in lobby but not much response.... Not feel welcome anyway..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Wai L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. I will share your ratings and feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Mrs M. K. T. Families - 14/04/2018
« Excellent stay »

Friendly and helpful staff Clean room Great location Would recommend to anyone and would stay again for sure xxx Thanks for a fantastic stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie Kay T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
G. D. F. Families - 14/04/2018
« Gerald De F. »

Very comfortable stay. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Valerie T. Families - 14/04/2018
« Good Price/quality ratio »

Rooms are clean but small No particular service level

AccorHotels certified review
Sarah F. Couples - 14/04/2018
« Not like my first time, which was amazing. »

The staff wasn’t as nice as before. Maid service was wonderful. But the rest of the staff wasn’t very warm. One staff member almost fought with me over the ice bucket not having a plastic bag in it. He said I didn’t need one. I showed him how dirty it was. He looked at it as if he didn’t believe me. It was just tense and uncomfortable. The hostess and one waiter for the morning buffet were nice. But there are some waiters that don’t seem so welcoming. Im a travel writer for magazines and books and so I expect more out of Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah F., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Louis Families - 13/04/2018
« Excellent and friendly staff, accomodation ok »

Clean and nice room. Very good service in the restaurant and at the bar. Very helpful and more than friendly employees and management at the reception desk, they even tried to compensate us partly for the below issue altough there was no room upgrade possible. Still......it was dissapointing to experience that we paid a year upfront between 500 and 600 dollar more than the later offered promotional price for the exactly the same room during exactly the same period.

AccorHotels certified review
Anonymous Business - 13/04/2018
« Very nice, surprising, a great find! »

Really good. Business trip gone right.

AccorHotels certified review
Cathy D. Families - 13/04/2018
« Fabulous Stay »

Great location, friendly & helpful staff, immaculate room with a fabulous view of Times Square. Would definitely recommend a stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Thomas Families - 12/04/2018
« Friendly Staff. Great location. »

Very positive. Good hotel, friendly staff, Great breakfast, rooms clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Nicola P. Friends - 12/04/2018
« Amazing »

Very comfortable room, nice and clean and really friendly staff!

AccorHotels certified review
Chris Business - 12/04/2018
« I had a very pleasant stay apart from the fact that there re no tea and coffee facitities in the room »

Everything was good the room was clean and the TV was great. I love the pillows they were like heaven after I finished work. I like to have a cup of tea before I go to bed or I am working in my room so Teat and coffee making facilities would be convenient.

AccorHotels certified review
M B. Families - 11/04/2018
« Mrs »

Excellent hotel with a fantastic location. Staff were friendly and helpful at all times. Breakfast was really good with the restaurant having great outlook onto Times Square. Rooms were clean and well appointed. All in all, first class stay at a good hotel.

AccorHotels certified review
Anonymous Business - 11/04/2018
« nice stay »

overall was well done.. just abit disappointed on the price i was getting... i initially booked through my father who got owners rate for accor group... he was getting special rate for 2 night of stay... some change of plan, my 2 friends wants to stay in NYC as well, so i recommend Novotel times square, they booked through my staff and was getting much cheaper rate than what i am getting through my father who was suppose to be getting special rate. But i didnt say anything because I dont want to make a fuss out of it.

AccorHotels certified review
Ryan S. Families - 11/04/2018
« Great »

Everything was good. Rooms were fresh and clean, common areas were clean. One gripe I have is the receiving area at the floor level was kinda small and gets cramped from time to time but overall experience is still good.

AccorHotels certified review
Annie B. Families - 11/04/2018
« As always I’m satisfied everytime I used Novotel . »

The guest relating officet At The reception area were very accommodating and very pleasant .The room tidy and clean .and the breakfast buffet very affordable and everybody just welcoming .

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