Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,274 reviews
Novotel New York Times Square
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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Currently, close to our hotel

Roosevelt Island Tramway

From 01/01/2018 to 31/12/2019

At 1.6 km

Tour of the Frick Collection, New York

From 01/01/2010 to 31/12/2019

At 1.7 km

Nautica NYC Triathlon

From 21/07/2019 to 21/07/2019

At 2.1 km

Metropolitan Museum of Modern Art - The Met - visit

From 01/01/2011 to 31/12/2019

At 2.5 km

Tour of the Noguchi Museum, New York

From 01/01/2010 to 31/12/2019

At 3.9 km

Blue Note Jazz Festival

From 01/06/2019 to 30/06/2019

At 4.6 km

River to River Festival

From 18/06/2019 to 29/06/2019

At 5.7 km

Castle Clinton, visit

From 01/01/2018 to 31/12/2019

At 7.2 km

Boat trip in a clipper in New York, leisure

From 01/01/2019 to 31/12/2019

At 7.2 km

New York City ePrix

From 14/07/2019 to 15/07/2019

At 10 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Full beds - Floor 9 to 19

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King bed Accessible

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

15,554 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

7,274 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very friendly staff

TripAdvisor rating 4.5/5

Trek31531837906 Business - 20/06/2019 TripAdvisor review

A welcome with a smile and the perfect service when you left an item in your room - this is great hospitiality! Of course a great location right at Times square. The rooms are ok, but quite spacious for NYC standards

Thanks for the splendid review! It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

Good location

TripAdvisor rating 4.5/5

89d073 Couples - 19/06/2019 TripAdvisor review

On the up side is the location. The rooms and their cleanness are good also. On the down side are the breakfast and its staff. Check in and out are fast and lean with very good reception staff. The rooms on the lower floor are a bit noisy.

We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you.

Amazing view but average hotel for price

TripAdvisor rating 4.5/5

Go34973987377 Family - 18/06/2019 TripAdvisor review

The view from the Novotel is amazing but do not expect an amazing hotel: first impression with the very mediocre concierge service, the broken hotel sign, is followed by an average service of the front desk. The beds are very small and pillows are poor. You come to this hotel only for the incredible view but do not expect to be vowed by the service.

Thank you for the feedback. We regret that your time with us was anything less than perfect. It's excellent to learn that you appreciated the gorgeous views of the city that our hotel offers. However, we are disappointed to read some of your concerns. It's disheartening to hear that you did not feel properly welcomed upon your arrival and that you found flaws with our bedding. We value your feedback, so please be assured that these comments will be addressed with our team moving forward. Thanks again for sharing your experience with us. We hope you allow us the opportunity to share a more positive experience with you soon.

Poor

Customer review rating 4.3/5

Chandra A. Business - 17/06/2019 AccorHotels certified review

Only one oerson to check in who just did not care about his job. Very poor srrvice and even worse attitude.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Exceeded my expectations!

Customer review rating 4.3/5

Karen Families - 17/06/2019 AccorHotels certified review

The room was modern, comfortable, clean and the view of Times Square was amazing. The beds and pillows were perfect. The hotel staff was efficient and friendly, and we had a great dining experience.

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Calming

Customer review rating 4.3/5

Gina Business - 17/06/2019 AccorHotels certified review

Had a great stay overall at the Novotel. The beds were comfy; I really appreciated having an in-room fridge. The storage space was great as well - loved the armoire/dressing area.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Surpsiringly a great stay

Customer review rating 4.3/5

Cem S. Solo - 17/06/2019 AccorHotels certified review

By looking at the oid facated building from outside, dont get deceived. Renewed all over, you will find a very comfortable hotel, having an unmatchable location, breathtaking views of midtown & Times Square and a very nice, friendly staff. And a roof top bar that is sth else.. Will certainly come back. Thanks.

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great service and location.

Customer review rating 4.3/5

Amanda Families - 17/06/2019 AccorHotels certified review

From check in to check out the service was great. We were offered a room with a view which was amazing. The bar was a great place to unwind after a long day of travel and NY is on your doorstep.

Dear Ms. B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

What I expected

Customer review rating 4.3/5

Julian Solo - 17/06/2019 AccorHotels certified review

The hotel met my expectations and was much as I remembered it from a previous visit. My only issues surrounded the variable pricing structure and how it affected my booking.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry about the inconvenience around the variable pricing that affect your experience, was there anything else we could have done to improve your stay? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair
Customer review rating 4.3/5

Anonymous Business - 17/06/2019 AccorHotels certified review

It was fine. The front desk staff was always friendly

Dear Ms. D., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We understand a coffee maker and robe was promised, but we typically offer these items on request only. Did you have communication in advance of your arrival? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Very pleasant staff

Customer review rating 4.3/5

Diane Families - 17/06/2019 AccorHotels certified review

Location and staff at hotel as well as cleanliness are the reasons I stay there when I visit NYC

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Location location only location

Customer review rating 4.3/5

Ffsaragoca Couples - 17/06/2019 AccorHotels certified review

Nice reception desk staff. Terrible F&B. Chaotic bkf staff. Good and clean room.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

It was good but not more

Customer review rating 4.3/5

Oliver D. Families - 17/06/2019 AccorHotels certified review

Check in worked well, check out too. Restaurant especially breakfast was average, ob departure day Saturday the service team was not organized or ready, we had to wait ages for coffee

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the breakfast experience is well-received. Was there anything that we could have improved upon to provide a better experience? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

No fridge, No Kettle, Doors to cupboard and shower clunky. Poor lighting.

Customer review rating 4.3/5

Bruce M. Couples - 17/06/2019 AccorHotels certified review

Service was good

Dear Mr. M. Thank you for taking the time to provide this feedback, we are very sorry that we were not bale to meet and/or exceed your expectations. Your feedback about the shower and unavailable drawer space is well-received. We would like to inform you that all rooms are equipped with a small refrigerator and kettles are available upon request, 24 hours per day. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Novotel NY Times Square and provide you with a more seamless experience. Kind regards John Sinclair

average

TripAdvisor rating 4.5/5

daylin f Family - 17/06/2019 TripAdvisor review

we found this hotel average. our check in was average, however, our check out was great. the gentlemen was wonderful and very polite. the rooms are small but typical. I wad looking forward for the bar but is was nothing special.

We appreciate the feedback, Daylin. We're happy you had a pleasant stay with us and enjoyed an efficient check-out process. However, we're disappointed that your stay with us was only average. We regret that our guest rooms and the bar overlooking Times Square didn't exceed your expectations. We look forward to hosting you again soon for a more positive experience.

Good

Customer review rating 4.3/5

Anonymous Business - 16/06/2019 AccorHotels certified review

Very helpful check in staff. Clean room. Bathroom very small

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great Hotel

Customer review rating 4.3/5

Anonymous Families - 16/06/2019 AccorHotels certified review

Great Hotel. Very clean. Excellent location. Breakfast was wonderful. Full beds versus queen were kind of a let down, but not that big of a deal. We had a great trip. I would choose this hotel again

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Decent - disappointed the bar and lounge were closed for a private event

Customer review rating 4.3/5

Anonymous Couples - 16/06/2019 AccorHotels certified review

I don’t like the lack of a bed sheet . I am not a fan of using a comforter that may not be washed between guests

Dear Ms. O., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. Your feedback about the bedding is well-received; while the duvet inserts are not washed between all guest stays, all sheets including the fitted and flat are, of course. Please be rest assured, our cleanliness standards are very high which hopefully you noticed in all other aspects of your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Novotel is a low average hotel.

Customer review rating 4.3/5

Anonymous Families - 16/06/2019 AccorHotels certified review

Rooms were neat, shower was ok ... the rain shower I did not enjoy and the hand held wand holder was placed too high to the right of the shower door.. the mini fridge was very good, it kept beverages cold ... unfortunately there was no microwave available in the room and you could not warm any food that was left over, and more importantly there was no coffee maker or tea maker in the room... this was very disappointing.. it would have been nice to have a cup of coffee or tea in the evening or morning ... the beds were ok the mattress was not very comfortable... the black out curtain liner was excellent... this is extremely important for sleeping ... we did not eat in the restaurant, order room service or drink at the bar... the staff were nice and professional...

Dear Ms. C., Thank you for sharing your recent experience at the Novotel Times Square. While I am pleased to hear that the staff provided you with exceptional service, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards, John Sinclair

Great location. Attentive staff and well maintained modern rooms

Customer review rating 4.3/5

Jp Families - 16/06/2019 AccorHotels certified review

We enjoyed the modern and straight atmosphere in the hotel. Staff always been helpful. Terrific views from room and lobby bar/terrace. Great location anyway.

Dear Mr. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair
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