Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

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4.5/5 6,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 11,701 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,176 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Sofia Couples - 15/05/2018
« Excellent location and very confortable room. »

The hotel's location is excellent, you can walk to several tourist points. The rooms are very confortable and well equiped. Friendly staff. Don't book your breakfast at the hotel, there are long waiting lines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofia C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Candace Friends - 15/05/2018
« The stay was very pleasant »

Very comfortable stay here. Clean rooms and bathrooms and the location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candace B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Stephen A. Couples - 15/05/2018
« Great »

Very satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Anonymous Business - 15/05/2018

The service from check in from an incredible rude employee to understaffed dining room staff was EXCEPTIONALLY poor and was less than I would expect from a 2 star hotel. Under NO circumstances would I ever stay in a Novotel facility in ghe future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Lavetha Friends - 15/05/2018
« Great View and Design. »

As a first-time visitor to New York, I was impressed with the look of the hotel. Upon booking, I added a note with the hope that I would have a special welcome in my family rooms by conjoining the rooms. Unfortunately, the rooms were placed on separate floors. One room was listed for another guest, and it seemed as if the room with the different name received more complimentary welcome items (Macaroons, water bottles, a welcome note, and a robe) while the other room had no welcome compliments in it with a bare refrigerator. Room Service was nice, but the food had no flavor. I enjoyed the coffee and tea amenities. It was also great to have tour and transportation request services. The security and cleanliness of the hotel were exceptional.

AccorHotels certified review
Anonymous Families - 14/05/2018
« Service was bad »

The service in the lobby bar was terrible. No one came to serve us and I then went to the bar and placed my order. After 20mins they had forgotten our order and again I had to approach staff. After placing my order once again I waited 30mins and had to reaskaboug my order. The staff were rude and unfriendly. On checkout the concierge downstairs were not willing to help or be of service with our many bags. We were very disappointed with the service after the family staying here for the 4th time unfortunately we will now not look at rebooking this property. Also we were not informed that our Accor membership was not redeemed wit the 30% off food and beverage. This should have been told to us before booking. As an Accor member this memeber diacount is standard. Why wasnt this explained to us before booking? Poor service, a disappointing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie P., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Phillip A. Couples - 14/05/2018
« What a disappointment ... »

As a travel agency owner - I use Accor Brands in Europe for my clients and my personal stays when I am there. I have always found these brands to be a safe bet with great locations. The Novotel NYC was just incredibly disappointing. First, lets start with those guys (2-3 of them) you pay to stand in the street lobby and laugh at your incoming guests as we struggle with our luggage - or breakfast since your restaurant was closed. I want to get paid to do that! What a great job - useless dude - I want to get paid to be useless! Second, when our flight was delayed I called the hotel to make sure they knew we would be arriving late - we do that in the U.S. as if we are not checked -in by midnight they cancel your reservation. The lady who I spoke with seemed offended that I took up her valuable time to give her this update. I actually apologized for bothering her. So I am not really sure who was answering the phone when I called - but she probably should have stayed home that day - as she was not front of the house ready. Now lets talk about the restaurant ... you can notify me to check in online - you can email me a reminder of my reservation - but you cannot let us know that there will be no food available in the hotel or fitness facilities while we are there? I research hotels that have services based on our needs and would NEVER have stayed in the Novotel if I knew that food and fitness would be unavailable during our stay. We arrive late - no food all day - and had to FIND food at 11 PM as there was none in the hotel - FAIL. Oh, wait - they gym is closed too - so when you have to eat late night fast food - you can't even exercise it off in the morning. AND what is with the "vampire" mood in the hotel. It was so dark everywhere - almost as if you were trying to hide something in the shadows. The front desk staff were great. The bar staff were great. You have all the trappings of a wonderful property - but I fear you do not have the correct staff to deliver it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip A., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems with our Front Office Manager and General Manager to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Jodie H. Families - 14/05/2018
« TERRIBLE!!!!! »

It was terrible from the time we arrived until the time we left. Staff members were so rude and trying to get a drink was a joke, everyone was standing around talking not caring about your customers. I WILL NEVER COME BACK TO YOUR HOTEL. I recommended the hotel to my family and we all stayed and it was terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie H., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Julian Solo - 14/05/2018
« The best hotel I’ve ever been to »

My stay in New York was 4 days and this hotel experience was phenomenal! Outstanding customer service and great amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Julian B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Mario Couples - 14/05/2018
« Was lees than I expected »

The bathroom has a claustrophobic design, and shower door is in wrong position.

AccorHotels certified review
Ntscdan Families - 13/05/2018
« Great location with well designed rooms »

Like the mini fridge. The room layout with outlets for electronics. Wifi is excellent. Didn’t like having to chase housekeeping to get my room cleaned twice during an 8 night stay.

AccorHotels certified review
Rhonda G. Families - 12/05/2018
« Great location, super comfy »

Perfect location, great view. The only thing missing and was a real disappointment was there was no coffee making facilities

AccorHotels certified review
Anonymous Business - 11/05/2018
« Good but due to two unpleasant experiences i am unlikely to return »

I have stayed in the Novotel on a number of occasions and enjoyed it. Two experiences on Saturday and Sunday evening mean that I am unlikely to stay again. I arrived quite late on Saturday evening and ordered room service. The person who delivered my order refused to stay in the room while I signed the bill, tore the bill from my hand and slammed the door in my face. This happened again with the same person on Sunday evening. I travel a great deal for business, often by myself, so security is an important element in my choice of hotel. I felt threatened and offended by this person and am unlikely to risk this experience in the future.

AccorHotels certified review
Francis K. Couples - 11/05/2018
« Rather Disappointing Considering The Group »

Given my other experiences with the Accor group and also Novotel, this stay did not meet my expectations. As a Platinum member, I have enjoyed much better reception and recognition in other Novotel hotels. For the rate I paid, the room was ok but the bath room definitely needed to be refreshed. The shower floods each time we take a bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Wen K., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

AccorHotels certified review
Celeste Couples - 09/05/2018
« Great location for tourists »

I booked this hotel through Accor Plus' member sale at a decent rate. The location is excellent for tourists staying in NYC. We unfortunately weren't made to feel very welcome at check in. The staff member was quite unenthused, but processed our check in without much delay. Our assigned room was on a high floor and with a view of Times Square (which was great for us), however we found the layout of the room quite odd. The television was mounted on the wall to the side of the bed so made it very difficult to watch whilst in bed. The water pressure was terrible. The air conditioning was very loud when on and blew straight onto the bed, which I found unpleasant. Although the room was on the small side (probably average for NYC) the bed was comfortable and the furnishings were of a high standard you'd expect from a Novotel hotel. The bar and restaurant had an amazing outlook, however unfortunately we were advised on arrival that the restaurant was not able to serve food due to a 'technical issue'. I'm not sure if this was resolved during our stay - we were never advised it was running again. There also appeared to be many 'outside' functions on in the bar and restaurant area during our 5 night stay, some of which closed this area entirely to Novotel guests.

AccorHotels certified review
Bs Solo - 09/05/2018
« Comfortable stay »

I was able to check in and check out easily and overall the room was clean and tidy.

AccorHotels certified review
Valerie M. Couples - 09/05/2018
« Fully in accordance with our expectations »

Well located, close to many metro lines, well insulated and quiet rooms, very nice buffet for breakfast, a particularly pleasant terrace and a wifi network with a good flow everywhere. Establishment highly recommended as a couple or family. A good part of the clientele is French. The staff are attentive, efficient, and some speak French.

AccorHotels certified review
Anonymous Solo - 09/05/2018
« Satisfactory, quiet, clean room »

Only complaint is elevator with slow wait times and seemed like all were not in use. Front desk nothing special but new to Novotel. Stayed at Sofitel in Jan. Surprised no complimentary hot water/tea/coffee at least in morning.

AccorHotels certified review
Anonymous Families - 08/05/2018

there should have been the following items in the room. I consider all these standard: - coffee maker - hair conditioner - skin lotion

AccorHotels certified review
Lynn B. Couples - 07/05/2018
« For having being the first stay,we were quite pleased,surprised and found staff excellent »

We were disappointed that the restaurant was closed upon arrival. However, once opened enjoyable. The food was excellent and restaurant staff friendly and professional. The bar at times was very busy, Saturday afternoon one female staff, lot's of people waiting to be served. Elevators were slow. The rooms were excellent and again staff great. Front desk staff could not be better,terrific.The entrance to hotel is not very inviting, needs up dating.Over all we enjoyed out stay. Thank you.

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