Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,970 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.55 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 14,166 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,970 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Le Business - 09/02/2019 AccorHotels certified review
« Bathroom ventilation didnt work and it smelled so bad »

I made complaint about it, someone came up and acknowledged it stinks. But after all no one took any further actions

Anonymous Couples - 08/02/2019 AccorHotels certified review
« One disappointment after another »

It was negative enough that we will not be returning

Craig B. Families - 07/02/2019 AccorHotels certified review
« Extremely secure and friendly environment »

We had a wonderful time staying at Novotel New York Times Square for ten nights and would definitely recommend it to friends and family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Kathryn W. Couples - 07/02/2019 AccorHotels certified review
« Great hotel, great location »

Lovely stay at the Novotel Times Square, hotel is in a great location and our room had fantastic views of Times Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Chad M. Families - 07/02/2019 AccorHotels certified review
« Unreal - Staff A+, Rooms A+, Loaction A+ »

From the minute my family walk into the Novotel we new we picked the right hotel. the staff were beyond courteous, Very helpful and always smiling. Front Desk, Restaurant, Concierge, house keeping. Every person we met was unreal. Restaurant and room views were fantastic. we went to the restaurant for breakfast , and night cap drinks. It suited both experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Suzanne G. Families - 07/02/2019 AccorHotels certified review
« great checkin x »

We had a lovely stay quiet room and maid service was great i tbink tea and coffee in the rooms is a basic in a hotel charging what you charge ! only complaint is a waitress at the bar who asked us to asked us after just serving us a drink can you pay your tab now im finishing my shift !! not good really !! but all in all a pleasant stay

Paul C. Couples - 06/02/2019 AccorHotels certified review
« Enjoyed every minute »

Exactly as expected and hoped for. Great hotel, great location.

Jennifer H. Families - 06/02/2019 AccorHotels certified review
« Great views & friendly service! »

We enjoyed our stay. The hotel as a perfect location to the theatres and restaurants.

I D. N. W. M. A. S. Friends - 05/02/2019 AccorHotels certified review
« Good. Personnel well informed, polite, helpful. Breakfast way too expensive. »

Everything was fine. Please see my summary above. Two negatives: 1. Breakfast was too expensive, even for NYC. People with a ticket they had not used were not allowed to use it for a friend; 2. The rooms need more light. Not little lamps, central light, maybe ceiling lights.

Linda A. Friends - 05/02/2019 AccorHotels certified review
« Friendly, safe and comfortable »

Friendly and accommodating staff! Spacious rooms with all the conveniences (have to ask for a coffee maker,Keurig). Great views of Times Square from bar and dining area. Ask for Hudson view from your room! I checked in online for Express check-in, but was disappointed that I wasn’t told about additional money added to my credit card for any added expenses I may increw and I wasn’t given a copy of my bill and charge. That’s why gave a 9 instead of 10!

Kerry K. Families - 05/02/2019 AccorHotels certified review
« The service and room was excellent. »

We really enjoyed our stay at the Hotel as it was conveniently located to a lot of major tourist sites and easy to get to and from. The service and room was excellent. Highly recommend this hotel to anyone.

Dan S. (. Friends - 05/02/2019 AccorHotels certified review
« Nowhere Else But The Novotel »

I refuse to stay anywhere else when I travel to New York city. I love the people who work here and the warmth and family feeling. The rooms are clean and the food at the restaurant is wonderful. The Novotel is my home away from home. I was lucky to have met General Manager John Sinclair. John made me feel as if I was the most important person in the hotel. What an incredible asset to your organization. I would also like to mention the concierge Yves Weiss. He is a gem. Yves will go out of his way to make your requests become reality no matter how crazy the request. I would also like to mention Carlos. Carlos is a waiter usually working breakfast. He is a wonderful and caring and funny man. I look forward to coming to breakfast each morning and asking specifically for him. He is the best.

Eric Business - 04/02/2019 AccorHotels certified review
« Pleasant stay in NY »

It was a very pleasant week staying at the Novotel Hotel on Times Square. The Hotel is very good, the personnel very friendly, rooms are big and clean. Also the Restaurant is preferable. Besides all this, the Location is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Dr S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Couples - 04/02/2019 AccorHotels certified review
« Good room. Good location. Good price. »

Fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gil B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Adc Business - 04/02/2019 AccorHotels certified review
« Good but not stunning »

Professional staff but don't expect any more. Nice room but not comfy Nice bathroom but just the minimum Nice breakfast but not excellent

Vikki Business - 04/02/2019 AccorHotels certified review
« Good but could be improved »

Overall, I had a good experience. I will, hopefully, never order room service again. Etny was nice but Max was extremely unpleasant. Also, while checking out, I found that someone had charged a steak and lobster rolls onto my room the one night I had ordered room service. Cleaning staff was nice, just to note, the bathroom amenities were not properly filled upon arrival.

Stella Business - 04/02/2019 AccorHotels certified review
« Fine »

When I stay at other Accor hotels I am recognised for my Platinum membership - this time around I didn't feel as though i was treated any differently to any other hotel stay.

Meaghan S. Couples - 04/02/2019 AccorHotels certified review
« Awful night's sleep »

Hotel facilities seemed very nice, but the mattress in our room had to be one of the worst I've ever encountered. It was so soft and had a divot in the middle that I kept rolling into. I have a pretty serious back injury, and it was a significant problem for me - I barely slept the whole night. On top of that, the thermostat in our room would remain at 80 degrees(!) even when we manually put it down to 65. Between that and the mattress it was not a good night. Finally, we ate at the hotel restaurant, and I was told the fries were gluten free (I'm celiac), and assured so when I asked to make sure. When they arrived and I put them in my gluten testing monitor, they were indeed not gluten free. When I mentioned this to the waiter, he said it was probably cross contamination. It wasn't a huge deal, and they were very nice about it, but if I hadn't had my monitor with me, I would have gotten extremely ill.

Adjo D. A. Solo - 04/02/2019 AccorHotels certified review
« Amazing »

I enjoyed the hotel and the breakfast alot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adjo A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Joan Friends - 04/02/2019 AccorHotels certified review
« Girls Trip »

Experience was good, except for difficulty with thermostat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will have our Engineer check the thermostat in the room. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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