Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,411 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

1 King bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

16,129 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

7,411 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

The hotel and staff were very nice.

Customer review rating 4.3/5

Maureen K. Friends - 12/08/2019 AccorHotels review

The hotel and staff were very nice. Nice room, great view. Rooms could use better lighting and we had to ask for a coffee maker and tea kettle. We never got the tea kettle which was disappointing for my friend. Overall we really enjoyed our stay.

Dear Maureen K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Stylish

Customer review rating 4.3/5

C. I. Families - 12/08/2019 AccorHotels review

wonderful location and extremely friendly to pets are big PLUS

Dear i. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Very good

Customer review rating 4.3/5

F.o. Couples - 11/08/2019 AccorHotels review

Very nice stay, great location, great room but there was some confusion at check-in with the receptionist. When I booked the high floor Times Square view room, I specifically stated that I did not want any interconnecting doors, because we stayed in one 3 years ago and it was noisy. However, once again we ended up with a room with an interconnecting door. When I raised this with the receptionist (tall guy with grey hair) he said all rooms with Times Square view had interconnecting doors in a pretty rude manner. So I asked to talk to the manager and she then managed to change our room with another Times Square view room without an interconnecting door.

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apology for the level of service you received when inquiring about the room assignment that we did not initially accommodate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Enjoyable

Customer review rating 4.3/5

Clive C. Families - 11/08/2019 AccorHotels review

Hotel was clean and well presented. Was a bite disappointed our room fridge was emptied while we took our bags down to reception and before we checked out.

Dear Clive C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel New York Times Square Management Team
Customer review rating 4.3/5

Karina Families - 11/08/2019 AccorHotels review

We stayed at this hotel for 5 nights. Services was not grate I ask for a microwave the first day that I arrived they said that they will put a request and take one to my room ASAP, the microwave never made it to the room. Hotel staff in main lobby are not to friendly.

Dear Ms. Palomares, Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Staff so bad

Customer review rating 4.3/5

Fernando L. Couples - 10/08/2019 AccorHotels review

Staff so bad...

Dear Mr. L., Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Sinclair General Manager

Great stay

Customer review rating 4.3/5

V M. Business - 10/08/2019 AccorHotels review

Great location, comfortable Bedrooms, efficient check in / check out Thanks

Dear Mr. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great location and really helpful staff

TripAdvisor rating 4.5/5

Fearless580779 Family - 10/08/2019 TripAdvisor review

I can’t recommend this hotel enough. Great location, wonderful views of Times Square and the staff are just so helpful and friendly. We lost a piece of baggage on our first day (not hotels fault) and everyone we spoke to just went out of there way to help us.

Thank you so much for all the kind words, Fearless580779. We are delighted to hear that you enjoyed your stay with us so much, especially our prime location in Times Square. We love when our guest take full advantage of everything the city has to offer. We are thrilled to hear that our staff was so attentive and helpful towards you as well. We look forward to you next stay with us. Thank you.

Very nice hotel

Customer review rating 4.3/5

Rob H. Families - 09/08/2019 AccorHotels review

Extremely nice hotel with great Times Square view

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Very nice hotel - excellent location

Customer review rating 4.3/5

Jeroen Couples - 09/08/2019 AccorHotels review

Very nice hotel, good quality breakfast and excellent location

Estimado Jeroen v., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel New York Times Square. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. John Sinclair
Customer review rating 4.3/5

Peter H. Solo - 08/08/2019 AccorHotels review

Exceptional staff made we feel welcome. Room was to a high standard. 2nd stay this year and will come back again. Have recommended to a friend who is coming over in the near future.

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good

Customer review rating 4.3/5

Anonymous Families - 08/08/2019 AccorHotels review

Comfortable and convenient

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Confortable

Customer review rating 4.3/5

M. Families - 07/08/2019 AccorHotels review

As expected

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel New York Times Square. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs John Sinclair Directeur Generale

EAP Consultant

Customer review rating 4.3/5

Jeffrey Business - 07/08/2019 AccorHotels review

It was my typical good experience at Novotel Times Square; friendly staff, clean room, lovely terrace... The only glitch was checking in after 8pm and my room was not ready yet. However, the woman I worked with was wonderful and took care of me.

Dear Jeffrey David K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We certainly apologize for the delay in your check-in. Would you happen to remember the name of the person who assisted you: to forward your positive feedback? Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Good location, bad room

Customer review rating 4.3/5

Nuria Families - 07/08/2019 AccorHotels review

The location of the hotel is really good, but the room needs a reformation, the beds are short, the bathroon really small and old. Not worth the price paid.

Dear Ms. G., We appreciate you taking the time to review your recent experience at the Novotel New York Times Square. We are naturally concerned you were disappointed with your experience and that we have fallen short of the very standards we set for ourselves. Please accept our sincere apology. Please rest assured, we take pride in our appearance and I have forwarded your feedback in regards to your room to our Engineering and Housekeeping department. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit New York City. Kind regards Nuria Novotel New York Times Square Management Team

Exciting visit especially using the terrace in the evening and morning

Customer review rating 4.3/5

Roberta K. Families - 07/08/2019 AccorHotels review

The lighting in the lobby was exciting to see for the children and me too! Breakfast delicious Using the terrace to relax after a busy day and enjoy the views was wonderful. Also used after breKfAt before we headed to Central Park Alice is lovely in rez. Oscar was hospitable upon arrival

Dear Roberta K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Staying at the Novotel is always a pleasure!

Customer review rating 4.3/5

E. C. Families - 07/08/2019 AccorHotels review

The check-in process was easy; the deck overlooking Broadway is always a highlight; the room was clean.

Dear Ms. Cogan, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

poor wifi and 2 platinums arrive at the same time - one does not get a room

Customer review rating 4.3/5

P Families - 07/08/2019 AccorHotels review

wifi was poor in the room and did not connect most of the time - when it did it was tested at 1MbPS download, friend also a platinum and he got his room at 12pm while I had to wait for mine - lucky I could place my belongings in his room until it was ready

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While we do our absolute best to prioritize our incredibly loyal Platinum guest, it's unfortunate we misfired with yourself and your fellow Platinum guest. Our Premium Wi-Fi is configured be be 5 -8mbps up and down, so we will most certainly troubleshoot the area around Room 2604. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Great location with awesome views of Times Square!

TripAdvisor rating 4.5/5

Tjetts Couples - 05/08/2019 TripAdvisor review

Very nice hotel. Clean room with amazing views of Times Square. Didn’t try the food because it was very expensive (breakfast $30/person). No pool or spa, which was a little disappointing for the price. Great terrace bar with incredible views of Times Square. Would stay here again.

Good afternoon, Tjetts. We appreciate you taking the time to write us a review. We are trilled to hear that you loved our prime location in Times Square as well as our clean accommodations. We're glad to hear that you enjoyed our terrace bar with its stunning views too. We apologize about the lack of pool/spa. We hope to be able to host you again soon for an even more enjoyable experience. Thank you.

Lovely Hotel in great location.

Customer review rating 4.3/5

Colin W. J. Couples - 04/08/2019 AccorHotels review

We are couple from Australia who loved the hotel location and the quality of rooms. Breakfast good but waiting staff are abrupt. Queing for 20 minutes daily is not good when uncleared tables are highly visible. Need to get processes right. But generally very happy.

Dear Mr. J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
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