Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,078 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.55 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 14,461 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,078 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 21/03/2019 TripAdvisor review
« New York Vacation »

The hotel is fine, but on of the elevators going from the lobby to the ground floor, was broken for 3 days, and it took a long time to fet to and from the main lobby Also I would like to praise Juan the doorman for his great work.

Family - 20/03/2019 TripAdvisor review
« Absolutely unimpressed... »

My mom and I came to stay at Novotel Times Square for what was our first trip to the east coast. Upon check in, the front desk supervisor Sadk gave us a hard time about having proper identification for our discounted rate stay, with words such as “you should have been notified prior to coming” and “this always happens.” I eventually went to present the appropriate ID with another front desk manager, and it ended up being that we didn’t need to do it at all! They already had all my information! We were booked for 5 nights. 1st night went by without issues. Then the next night, around 2 am, the alarm for fire went off throughout the hotel, and an agent over the intercom said “ATTENTION ATTENTION, THERE IS AN INVESTIGATION HAPPENING IN THE BASEMENT. REMAIN CALM AND STAY IN YOUR ROOMS.” This happened twice, and after about 20 min, the alarms went off non-stop, loudly. By this time I had seen and smelled smoke and burning plastic so we (my mom and I) and about half the hotel evacuated on our own accord, feeling very unsafe. My mom had difficulty breathing as we walked down the exit stairs. We stood out in the night on the sidewalk for about 2.5 hours with no sign of any hotel staff to communicate. After the fire fighters signaled us to come back and go about our night, still the hotel staff was not present. Next morning, not having gotten any sleep, we decided to go down and speak with the manager on duty shout what had happened. We thought we would be compensated for the night of stay, considering the outtake it would have on our next day. The front desk manager never apologized, deflected absolutely all responsibility and ownership on the hotel side, and told us there was no danger. And that we would pay full price for the previous night of stay. We get it, fires happen, unexpected things happen, and it’s not always fun. But I think a sincere apologize would have been nice. An explanation would have been nice. We ultimately ended up feeling very unsafe with the handling of the situation and ended up setichijg hotels. If more than half the hotel felt a need to evacuate, I think that sends a message. There is an emergency plan for every hotel for when these things happen, and for the staff at Novotel TS so suggest that this was “just our luck” when people had dofficukty breathing and ran out into the street without shoes or jackets on because of feeling in danger, then I don’t think that is acceptable.

Couples - 17/03/2019 TripAdvisor review
« Great location but......... »

The location is great, the facilities are typical Novotel but the service experience (except for the chamber maid) fell way short of expectations. The obligations to Accor Le Club members was largely ignored, despite Platinum status.

Our hotel has responded to the review
Our hotel has responded to the review

We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

Anonymous Families - 16/03/2019 AccorHotels certified review

Nice but hallways were dark and seemed unsafe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that you experienced an unsafe feeling in our corridors; this feedback is very well-received as we will be renovating our corridors in the coming months. Thank you again for sharing your experience, and we hope to welcome you again during your next visit to New York! Sincerely, John Sinclair

Family - 16/03/2019 TripAdvisor review
« Hotel »

Hotel very good , great location , clean , good service and great room . Only need to have a best price .According to non-conformities observed, the hotel was rated as excellent in good practices avaliation.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the fantastic rating, Edison! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day!

Lisa H. Business - 15/03/2019 AccorHotels certified review
« Superb customer service! »

Always 5 star - bell hops, front desk, bar, room service. I love staying here!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Luiz A. Families - 15/03/2019 AccorHotels certified review
« Muito boa »

Great location, room is not too big but size is adequate, clean, great room service. I´ll definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor (a) A., Agradecemos os seus comentários no seguimento da sua estada no Novotel New York Times Square. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. John Sinclair

Mr C. Couples - 15/03/2019 AccorHotels certified review
« Great hotel close to Times Square »

Great hotel close to everything in mid town Manhattan. We had a high level room overlooking the river. It was very comfortable, clean and quiet. Nice bathroom with walk in shower. Staff were great, friendly and efficient. Bar and restaurant had great view down to Times Square. Would use this hotel again when in New York. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Gene Business - 15/03/2019 AccorHotels certified review
« Outstanding »

As always it was very good across the board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gene, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Mr C Couples - 15/03/2019 TripAdvisor review
« Great hotel near to Times Square »

Great hotel close to everything in mid town Manhattan. We stayed in a high level room overlooking the Hudson River. The room was very comfortable an clean with a nice bathroom with walk in shower. Comfortable king size bed and sofa. Very quiet at night which was great. Staff were very friendly and efficient. Would stay at this hotel again when in New York. Would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the great review, Mr C! We're thrilled to hear about your delightful experience at our hotel! It's encouraging to know you appreciated our prime location and stunning views overlooking the Hudson. We strive to provide an exceptional experience to every guest, so it's wonderful to hear you enjoyed your spacious accommodations, comfortable king sized bed, and our friendly staff. We're looking forward to having you back again soon!

Couples - 15/03/2019 TripAdvisor review
« Very nice stay »

Hotel had excellent location, perfect to go to theaters. friendly staff. Breakfast was very good. Room was very clean, well kept, towels also perfectly clean. It was a very nice experience we recomend.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the great review, gracielal891! It's great to hear you took advantage of our prime location and were able to visit the theaters while you were in town! We're also thrilled to hear that our staff took such great care of you during your stay, and that our housekeeping team provided clean towels and linens. We strive to provide an exceptional experience to every guest, so it's wonderful to know you enjoyed our delicious breakfast options. We can't wait to have you back again soon!

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Nice and central but rooms directly behind elevator were small and should have cost less »

Nice and central but rooms directly behind elevator were small and should have cost less

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the size of the guest room and it costing less is well-received. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Christiane T. Families - 14/03/2019 AccorHotels certified review
« mrs Christiane f. »

Friendly service was top. Enjoyed my room on the 32nd floor overlooking the Hudson River and the surroundings of Times Square. The shower system would need some improvement...cannot wash with one hand when the other has to hold the handle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. f., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Ruthann A. Families - 14/03/2019 AccorHotels certified review
« We had a great timw »

Check in was simple Staff were extremely nice Rooms were clean and contemporary

Our hotel has responded to the review
Our hotel has responded to the review

Dear RuthAnn, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Lisa C. Couples - 14/03/2019 AccorHotels certified review
« Not great »

There were no benefits from being an Accor member at this hotel, and that was the only reason why we booked it. The service was pretty lousy, we also had to wait over half an hour to check in because there was only one person at the desk, even though there was supposedly a priority check in line for Accor members. The room was also pretty lousy and small and the view not worth it. And it was seriously too dark in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you very much for leaving us a review. I am sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologies. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you for your loyalty to AccorHotels and we acknowledge your Classic Le Club membership. Thank you again for sharing your experience and we look forward to welcoming you back soon. Kind regards, John Sinclair

Megan D. W. Friends - 13/03/2019 AccorHotels certified review
« A perfect rescue in NYC; friendly, reasonable, clean and helpful. »

We were stranded in NYC after our cruise ship was delayed. The Novotel Staff bent over backwards to secure us two rooms at a moment's notice, were available for any questions/concerns, held our luggage, carried our luggage, hailed our cab, recommended restaurants for dinner AND breakfast, and couldn't have been kinder in our situation. THANK YOU!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Jacob Z. Couples - 12/03/2019 AccorHotels certified review
« Very good »

Enjoyed our stay and special thanks to Stella at the reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will be sure to share your ratings with Stella and her colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Matt G. Friends - 12/03/2019 AccorHotels certified review
« Very G. »

Satisfying - generally pleased with all the staff. Room and service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Anonymous Families - 12/03/2019 AccorHotels certified review
« Everything was great! Comfy room, great bed, amazing views, convenient location, surprisingly quiet for a city. »

Everything was great! Comfy room, great bed, amazing views, convenient location, surprisingly quiet for a city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcy, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Saylorgrl Couples - 12/03/2019 AccorHotels certified review
« Clean, pleasant atmosphere, quiet stay »

We had a wonderful stay on a Saturday night. Right in the heart of the theatre district, right by Rosie O'Grady's which was a wonderful dinner. We saw Jersey Boys on 50th, and the entire experience was just great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

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