Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,149 reviews
Novotel New York Times Square
See on a map
+ 21 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed - Floor 9 to 19

  • Max. number of persons: x2
  • Area: From 26
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Full beds - Floor 9 to 19

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 1 King bed - Floor 20 to 33

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

High Floor - 2 Full beds - Floor 20 to 33

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 9 to 19

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 9 to 19

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 1 King bed - Floor 20 to 33

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Times Square room - 2 Full beds - Floor 20 to 33

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King bed Accessible

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42 m²

  • Maximum capacity: 12 people

Find out more
Novotel New York Times Square Meeting Room

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

14,804 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

7,149 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Mr

Customer review rating 4.3/5

John L. Couples - 18/04/2019 AccorHotels certified review

Excellent,only thing that I didn’t like was the fact you took more money off my credit card than you said in case I ate or had drinks while I stayed with you you took over £400 granted you have put it all back after complaining,you shouldn’t do this .

Dear Mr. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great location and comfy room

Customer review rating 4.3/5

Paul Families - 18/04/2019 AccorHotels certified review

Overall good but one very noisy night when the bar turned into a nightclub

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

1st Trip!

Customer review rating 4.3/5

David L. Families - 18/04/2019 AccorHotels certified review

Fantastic welcome on our arrival and lovely treat of macaroons in our room. The staff catered for every request with a smile and we will definitely return

Dear Mr. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

I had a fairly good stay at the Novotel.

Customer review rating 4.3/5

Donna M. Friends - 18/04/2019 AccorHotels certified review

This was a reasonably good stay but I have a few complaints. There needs to be better lighting in the bathroom, which is way too dark. Putting on make-up was very difficult. A lighted , magnifying mirror would have been a help. I was unable to get the correct time/date on the radio. And finally, there was a huge, extremely loud party that took over the entire bar area. I was on the 19th floor and could here it up there. Very annoying.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your constructive feedback about the bathroom lighting, clock radio and overly loud party is well-received and we appreciate your perspective. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

A very easy stay.

Customer review rating 4.3/5

Naomi Families - 17/04/2019 AccorHotels certified review

We a had a nice easy stay. With nothing going wrong.

Dear Ms. F., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great stay with just a few minor frustrations.

Customer review rating 4.3/5

Paul J. C. Families - 17/04/2019 AccorHotels certified review

The hotel was lovely and clean, friendly staff, great location and good facilities. The only issues we had was room service tray left outside of our room by cleaning and then not picked up for two days. There was no draft beer at the bar for at least three days. It would have been nice to be told in advance of our stay that you have to pay quite a reasonable amount in advance to cover potential room service costs etc. This surprise could cause some travellers a big issue. In general though, I was very happy with our stay.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the food and beverage operational shortfalls is well-received and I personally will be following up with this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Surprised I was Disappointed

Customer review rating 4.3/5

Mary H. Families - 17/04/2019 AccorHotels certified review

I go to NYC twice a year with my family. I have been staying at the Novotel because the service, location, safety and staff have been amazing. However, I was extremely disappointed this time. There was a private party that was loud and obnoxious. NO one let us know that the restaurant bar and patio would be closed to guests! We stay to the Novotel for the roof top patio and dinner. We were not able to even get a glass of wine! We had to take our dinner and drinks plan some where else last minute! We were celebrating my daughter that night and planned to meet friends at our hotel. It was embarrassing and inconvenient. I needed an extra blanket and it took over an hour and 3 phone calls. The noise from the party did not allow us to sleep. As a matter a fact we could not even converse with the front desk because of the noise. We left in the middle of the night. I am not sure if would recommend or come back. I feel horrible about it but our vacation was ruined. Only positive was the door man Juan who always treats us well!

Dear Ms. H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel New York Times Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with proactive communication in the event hotel services are limited. In addition, to wait any longer than 15 minutes for a request item is unacceptable. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Cool roof too bat

Customer review rating 4.3/5

Anonymous Families - 17/04/2019 AccorHotels certified review

Very nice stay. Ian checked my daughter and I in, he was so informative about the city and helped us navigate the subway. He was awesome! Also, the guys checking the luggage when you first enter the hotel always said good morning or good afternoon, super friendly!

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

I would ay here again.

Customer review rating 4.3/5

Gerry Solo - 17/04/2019 AccorHotels certified review

I was on the higher floor with pretty good views of Times Square albeit slightly obstructed view. The roo. Was clean, smelled fresh. No coffee maker though. Your European counterparts had Nespresso. When it rains they have umbrellas to offer the guests. Here, none. Front desk people could be warmer. But hey it's NYC. I guess.

Dear Mr. E., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Great location and satisfied with customer service.

Customer review rating 4.3/5

Ryann L. Business - 17/04/2019 AccorHotels certified review

There was a very sweet bellhop that greeted us every time we walked through the doors and said goodbye everytime we left. He was great. Also - our ride to the airport was great! Our driver was very kind and even told us about some history on the ride over.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair
Customer review rating 4.3/5

Alison S. Friends - 17/04/2019 AccorHotels certified review

Good

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Wonderful as always

Customer review rating 4.3/5

Ragnhild H. G. Families - 17/04/2019 AccorHotels certified review

I always stay at Novotel when I’m in the city. It’s a beautiful and trendy hotel in the heart of NYC! Also, there’s such a friendly environment at Novotel - smiling faces everywhere you go!

Dear Ms. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Fantastic stay in heart of New York

Customer review rating 4.3/5

Craig S. Families - 17/04/2019 AccorHotels certified review

Great stay in really nice clean rooms and in an excellent location!

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

d enjoyable stay

Customer review rating 4.3/5

Gyda I. T. Friends - 17/04/2019 AccorHotels certified review

Was a great experienc

Dear Ms. T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

a perfect stay

Customer review rating 4.3/5

Dino S. Families - 17/04/2019 AccorHotels certified review

Stayed with my family (two kids, 6 and 10) for a week long New York sightseeing trip. Got one of the best rooms (32nd floor straight Times Square view) and got seated two times for the best (times square corner) breakfast seat (thanks to Enellie). All in all an amazing trip, felt treated and rewarded.

Sehr geehrter Herr S. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel New York Times Square. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen John Sinclair

Extremely happy with my stay

Customer review rating 4.3/5

Kathy R. Families - 17/04/2019 AccorHotels certified review

It is conveniently located in the heart of times square, close to everything! The rooms are just the right size, and the beds were very comfortable.

Dear Ms.R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Same experience as before

Customer review rating 4.3/5

Angela M. Families - 17/04/2019 AccorHotels certified review

It was fine and as expected really. We hadn't been given a room with a bath as requested but this was rectified very quickly.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Service Could be Friendlier

Customer review rating 4.3/5

John Solo - 16/04/2019 AccorHotels certified review

Fantastic location and door staff were excellent Reception was a bit cold and when I asked the concierge a question he was very dismissive and went back to searching the internet! No Coffee facilities or Water in the room (complimentary or to buy) Although only a short stay it was not what I had experienced at three other Accor sites over the last 3 weeks.

Dear, Thank you very much for leaving us a review. It is wonderful to hear that you enjoyed our spacious rooms and the amazing location. I am sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologize. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you for your loyalty to AccorHotels and we acknowledge your Le Club Gold membership. Thank you again for sharing your experience and we look forward to welcoming you back soon. Kind regards, John Sinclair

It could have been better

Customer review rating 4.3/5

José C. C. M. Families - 16/04/2019 AccorHotels certified review

I booked room 3 months in advance, however when I arrived they did not have the room booked (on the upper floors). The hotel gave me a room other than the booked and then had to change during the stay, totally unacceptable. Do not understand!

Dear Jose Carlos, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival this is certainly not the experience we want any of our customers to have. I have taken your feedback to the team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards, John Sinclair

room 2008 noisy and not adapted to my need

Customer review rating 4.3/5

H. Families - 16/04/2019 AccorHotels certified review

because I refused to pay for an upgrade room at higher floor the clerk allocated me a handicapped room with a shower that floaded the bathroom and was very noisy> He did not told me upfront that h allocated for such a room

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in new york city