Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 14,435 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,066 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 16/03/2019 TripAdvisor review
« Hotel »

Hotel very good , great location , clean , good service and great room . Only need to have a best price .According to non-conformities observed, the hotel was rated as excellent in good practices avaliation.

Mr C Couples - 15/03/2019 TripAdvisor review
« Great hotel near to Times Square »

Great hotel close to everything in mid town Manhattan. We stayed in a high level room overlooking the Hudson River. The room was very comfortable an clean with a nice bathroom with walk in shower. Comfortable king size bed and sofa. Very quiet at night which was great. Staff were very friendly and efficient. Would stay at this hotel again when in New York. Would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the great review, Mr C! We're thrilled to hear about your delightful experience at our hotel! It's encouraging to know you appreciated our prime location and stunning views overlooking the Hudson. We strive to provide an exceptional experience to every guest, so it's wonderful to hear you enjoyed your spacious accommodations, comfortable king sized bed, and our friendly staff. We're looking forward to having you back again soon!

Couples - 15/03/2019 TripAdvisor review
« Very nice stay »

Hotel had excellent location, perfect to go to theaters. friendly staff. Breakfast was very good. Room was very clean, well kept, towels also perfectly clean. It was a very nice experience we recomend.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the great review, gracielal891! It's great to hear you took advantage of our prime location and were able to visit the theaters while you were in town! We're also thrilled to hear that our staff took such great care of you during your stay, and that our housekeeping team provided clean towels and linens. We strive to provide an exceptional experience to every guest, so it's wonderful to know you enjoyed our delicious breakfast options. We can't wait to have you back again soon!

Jacob Z. Couples - 12/03/2019 AccorHotels certified review
« Very good »

Enjoyed our stay and special thanks to Stella at the reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will be sure to share your ratings with Stella and her colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Matt G. Friends - 12/03/2019 AccorHotels certified review
« Very G. »

Satisfying - generally pleased with all the staff. Room and service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Anonymous Families - 12/03/2019 AccorHotels certified review
« Everything was great! Comfy room, great bed, amazing views, convenient location, surprisingly quiet for a city. »

Everything was great! Comfy room, great bed, amazing views, convenient location, surprisingly quiet for a city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcy, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Saylorgrl Couples - 12/03/2019 AccorHotels certified review
« Clean, pleasant atmosphere, quiet stay »

We had a wonderful stay on a Saturday night. Right in the heart of the theatre district, right by Rosie O'Grady's which was a wonderful dinner. We saw Jersey Boys on 50th, and the entire experience was just great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Patricia Couples - 12/03/2019 AccorHotels certified review
« Great location comfortable room »

From the moment we arrived everyone was friendly and service was grest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Amber Couples - 11/03/2019 AccorHotels certified review
« Weekend in NY »

My fiance took me to see Wicked for a Christmas present and I found the Novotel while researching hotels in the area. Absolutely great trip, despite the snow and my feet getting wet (poor packing choices by me). very QUIET which is a must for me (light sleeper)! The room was very nice and staff very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in the initial stages of establishing a partnership with the Wicked production that would make us a preferred and exclusive hotel! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Anonymous Families - 11/03/2019 AccorHotels certified review

Early check in was very efficient and provided a seamless process at arrival. Service was somewhat distant, but efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

C Couples - 11/03/2019 AccorHotels certified review
« Convenient location, comfortable room and good Accor program recognition »

Location is ideal being close to major attractions, subway stations, restaurants etc. Room was a reasonable size and amenities (as Gold Accor member - robes and slippers, 4 x bottled water, sweets and coffee machine) were good. We had a quiet room on a higher floor with partial views out to the river. If you’re thinking of staying here keep an eye on room rates and don’t prepay. I got a cheaper flexible rate about one week out from our stay. Room was clean. At the fairly cheap rate we obtained it was good value. Prices are usually the same as Sofitel so I’d probably try the Sofitel next time unless Novotel was much cheaper. Restaurant had good food and service for dinner. Servings were generous. Food tends towards the classic American and it was mostly families eating in when we were there. Staff were attentive. Breakfast was ordinary in terms of food quality and service. There was a reasonable range of foods but the buffet tends towards the American in taste so lots of sweet food, not a large range of savoury hot options eg no eggs cooked to order. If included in your room rate then it’s perfectly fine. I would not pay full price for the breakfast. There is a confusing process for the check/bill at breakfast where they present you with a bill with price of breakfast (and expectation of tip) even if the meal (and therefore, gratuity) is included in your room rate. I had to seek an explanation of this from staff as it was not explained when we entered restaurant or when bill was presented. Service is practically non-existent at breakfast presumably because no tips are on offer. Staff are unlikely to clear your plates or check if you need more coffee/tea. I asked the supervisor at breakfast a question to be told “you need to ask your server”. It was a fairly simple question re the bill so it was probably something the supervisor could have easily answered. Check in and check out process was fine. I was given my welcome drink vouchers and wi fi but had to follow up on welcome amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Anonymous Families - 11/03/2019 AccorHotels certified review

As good as usual, although when we asked at the front desk if any rooms were available we were told there were none. We then had to book via the web site instead - seems a little inefficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback about the availability communication discrepancy and will certainly investigate what led to this. Thank you again for sharing your experience, and we hope your loyalty to the Novotel Times Square only continues! Sincerely, John Sinclair General Manager

Craig A. Couples - 11/03/2019 AccorHotels certified review
« lovely hotel, superb location »

Had a super week in New York, upgraded to 31st floor room with super fast internet connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Ed R. Business - 10/03/2019 AccorHotels certified review
« Great as always »

I used to travel to nyc often and Novotel was always my fav place to stay. It’s been about 15 years and was happy to experience the same great service. Room very clean with great appointments. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Burke C. Couples - 10/03/2019 AccorHotels certified review
« Great »

Never stay anywhere else in NYC. Staff always goes above and beyond in making stay the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager Novotel NY Times Square

Priscilla T. Friends - 10/03/2019 AccorHotels certified review
« Beautifully appointed hotel.. lobby/bar/restaurant hotel rooms »

I booked 2rooms/2nights... requested adjoining/cot.. aware was request only.. upon checking in was told hotel didn’t OFFER either request.. at checkout was told the opposite.. spoke with manager at checkout was told he would contact by email within 48 hours.. Had this info been initially conveyed I would’ve booked 3rooms/2nights ..uncomfortable stay for guests I invited...still waiting for email from manager who said he would compensate our disappointing accommodation..

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Ms. T., Thank you for choosing to stay with us at the Novotel Times Square. Your experience is very important to us, and I would like to extend to you our sincerest apologies for failing to deliver the expected level of service that one would naturally expect, particularly as a Le Club Silver member. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologize for the lapse in our service standards during your check in process. I have also followed up with our Operations team and they will be contacting you no later than Monday, March 11, 2019 to directly address the poor communication and service delivery. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit New York Warm regards, John Sinclair

Family - 10/03/2019 TripAdvisor review
« New York Mum & Daughter trip »

We had a great stay. Fantastic room. Concierge was so helpful. We arrived early, booked in but left our cases to collect once room was available. We had locked everything safe in the cases as we were going out and about. We had our ‘proof’ to collect cases, which the first receptionist had said would be delivered to our room, so I was a wee bit annoyed by the officious receptionist who demanded photo ID for us to re-check in, bearing in mind we had already done this, and our passports were locked in case. After a Mexican standoff we finally got keys for room. The stay was great apart from this annoyance

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your feedback. We're glad to hear you enjoyed our fantastic accommodations. We truly value your feedback and we'll address your concerns with our luggage hold policy with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town. Thank you for taking the time to share, have a great day.

Paul Families - 09/03/2019 AccorHotels certified review
« Room was ok »

The stay was good however I was disappointed overall with the customer service prior to arriving. I booked 2 rooms 6 months before I arrived. I immediately emailed as I booked 2 doubles when I wanted one twin as well. The hotel emailed me back saying I couldn’t change as it was a non reimbursable rate, but to ask for a twin when I arrived, inevitablely there were no twins and 2 adult children had to share a bed. The hotel couldn’t add a zip up bed either to the room. There was no reason why you couldn’t have helped when I made the booking. As a result I will not be using NOVOTEL or any hotels in your group again either for pleasure or business. There are many others to choose from who I believe would have been more reasonable and understanding when I clicked book by mistake. I will be advising all my friends and colleagues as well. Perhaps you should consider reputation when making such ridiculous decisions 6 months before I arrived. It would have been no issue whatsoever to you as the twin was exactly the same rate as the double and they were available at the time of booking, you just chose to apply strictly an inflexible rule. As a result I will be applying my inflexible rule and not staying with your group again. I will Be posting this on tripadvisor and any other review sites I use and I hope this review reflects how disappointed I am. Shame as the hotel was more than adequate in a great location. Next time I am in New York I will go back to the intercontinental in Times Square.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. A simple request to change a bedding arrangement in an active reservation should be easily and immediately accommodated. To be told that this is not possible due to a non-refundable status, is unacceptable. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair

Tal F. Business - 09/03/2019 AccorHotels certified review
« Great value and I will be staying here again »

I had a terrific experience and you will see me again soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tal, Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Anonymous Solo - 09/03/2019 AccorHotels certified review

Alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Karl,, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel New York Times Square die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Novotel setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen John Sinclair

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