Hotel - Novotel New York Times Square
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Novotel Hotel

Novotel New York Times Square Hotel

226 West 52nd Street 
10019  NEW YORK CITY
UNITED STATES

5,185 reviews
TripAdvisor Rating Based on 5,185 reviews
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From 159.00 USD Non member rate
From 151.05 USD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 8,121 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,185 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ebony Friends - 22/07/2017
« Have had multiple stays that were good but this one not so great »

Room was clean and check in staff friendly. Room 903 is not a great position as it is close to all the hallway traffic but the view of Times Square is pretty good. We had people in the room next to us partying with music at 3am. There was an interconnecting room door and the sound travelled straight under it. We had to call security who took about 30 min to shut it down. (I understand not fault of management re people being overly noisy). No follow up from the front desk in the morning. Breakfast was ok. We organized a late check out and when we got lost and were going to be 15 min late to get back to our room to vacate the front desk lady was pretty unforgiving and said she would charge us $50 for the extra time (1 hour billing). Have stayed a few times and had good experiences but this one was pretty crappy attention to customers needs etc so will maybe look elsewhere next time.

AccorHotels certified review
Alyssa Friends - 22/07/2017
« Amazing day in NY »

A wonderful woman at the front saved me and my friends butts a few days ago. I made the reservation on the wrong date due to the fact I was booking the hotel at 2 or 3:00am. I did not realize my mistake until we arrived and tried to heck in a few hours before what I thought was the correct date. She fixed my reservation even though it would technically be more expensive and checked me and my friend in early. This is really amazing customer service and I'm glad I did become a Le Club Accorhotels member. Now I'll be sure to stay with you guys just about every time I come to New York and any other place. I really enjoyed hearing people speaking French.

AccorHotels certified review
Kate W. Friends - 22/07/2017
« Best beds in 10 weeks »

This was a great hotel. The beds were super comfortable, the location so close to Times Square and a choice of subway stations made getting around so easy. At night it was wonderful to sit out on the rooftop bar drink a cocktail and watch all the happenings going on in Times Square below.

AccorHotels certified review
Coutant Business - 22/07/2017
« The hotel is not meeting the expected standards »

Not very nice and helpful personel generally speaking. The terrasse could be nice if it was cleaned up. You can often find dirty dishes, glasses and garbage not cleaned.

AccorHotels certified review
Cleber A. Families - 21/07/2017
« Cleber Alonso »

Our experience was fantastic. The Hotel is strategically located and you can enjoy the NY experience on foot while traveling for leisure.

AccorHotels certified review
T B. Families - 21/07/2017
« Great location with great staff!  »

As a member, my daughter and I were given welcome drinks of our choices and we claimed them on the last day of our stay without a question. The overlooking view of Times Square from the open deck of the bar is the best! Perfect shot with our drinks. Will definitely stay here when I come back with the rest of the family.

AccorHotels certified review
Tony S. Families - 21/07/2017
« I felt I was robbed. »

1. Offering high floor for USD10.00 was a froud. After all, they promised me not to charge that amount, but they charged anyway. 2. They charged me more than USD 200.00 for two international phone calls that lasted about total of 10 minutes. Although, they discounted 50% off, still it was not reasonable.

AccorHotels certified review
Daniel Families - 20/07/2017
« A great option to stay in NYC »

As a returning customer, I kind of knew what to expect and the expectations were met.

AccorHotels certified review
David P. Couples - 20/07/2017
« Terrific, friendly staff very clean property.  »

Convenient location, clean rooms, great F&B. Staff very friendly. Couldn't ask for better.

AccorHotels certified review
Natalie Solo - 20/07/2017
« Great expereience right from checking in. »

Friendly and helpful staff throughout the hotel. Staff were all eager to try and accommodate any special requests like not having change rooms in the middle of my stay. The beds are extremely comfortable and very quiet - though in the 2nd room I would have liked a softer pillow - but then I could have asked for that but never got around to it.Also I was surprised their was no hair conditioner in the bathroom as I had forgotten to bring mine. (You wouldn't have known there were events going on down in the restaurant.) Overall, hotel very conveniently located with a great bar, with seating looking over the hustle and bustle of Times Square. Easy walking distance to Central Park and all the places I needed to get to. I definitely got my steps up! Thanks you for a lovely stay.

AccorHotels certified review
Jan C. Couples - 20/07/2017
« Mrs Jan Campbell »

Thoroughly enjoyed our stay loved the location and the hotel

AccorHotels certified review
Livneh M. Families - 20/07/2017
« great location nice room and generally nice employees »

e were in the hotel with two grandchildre, teenagers. The hotel is located near times square and we had a room in the 32 floor watching the square. The room was quite spacious for 4 people and well equipped. The restaurant is effecient but in breakfast we had sometimes to wait in line. Once we went down ahead of the children and the lady responsible for sitting did not want to seat us on a table to 4 persons when our turn came. She insisted that as we must show up all 4. We said that the children will come a bit later and we paid for 4 but this had not convinced her too. Finally after some argument she sat us in a table of four but the whole incident left us with a bad taste. Besides that the crew was 100%, the cleanining ladies especially. The quality of the breakfast was good but not superb.

AccorHotels certified review
Rohit G. Families - 19/07/2017
« certainly i am dissatisfied. »

1) very small beds. 2) you asked me to request rooms if i require near elevator, i said near elevator, and in return i got it farthest from elevator. 3) queue for brekfast. one day hotel management changed time for breakfast and finished breakfast an hour and half early because they had given space for the party. restaurent manager told methat every guests were informed about the early breakfast but i was never told about this by letter or any verbal communication. simultaneously there were few people who were not aware of early breakfast. huge quese for breakfast and absolutely mismanaged situation. 4) male staff at the reception is more like a bouncer of the club....absolutely rude behaviour while cheking in. absolutely no poilteness to guests.....

AccorHotels certified review
Igor Couples - 19/07/2017
« Very disappointed »

Taking in to account that the one night of stay to be only charged 07/11-07/12/17 (USD 441,71), the Hotel booked USD 471,71 and USD 50,00 upon arrival, then, USD 391,71 on 07/17 and 441,71 on 07/17 again. So, even despite of the response given by Nuria Wright that all money are ublocked at my departure date (07/12/17), USD 913,42 are still blocked on the card. Invoice due of USD 441,71 was paid and already written off by the bank.

AccorHotels certified review
Conor W. Business - 19/07/2017
« Not as good as previous experiences »

I use this hotel a lot and my staff also use the hotel a lot - I would say we have at least 3 nights there a month from our small company. We are all based in Dublin Ireland. This time around - I was just a little disappointed. Was really hoping to get a room with a time square view and normally you guys are amazing and facilitate that - but it didn't happen. My own room - I think 2610 - had very loud air conditioning, so really hard to sleep a few times. Locked myself out of the room one day and had to wait 20 mins in a line to get a new card as someone had skipped the line with limited apologies. Overall though - I am still a fan of the hotel.

AccorHotels certified review
Maarten W. Couples - 18/07/2017
« Good hotel - Some minor improvements possible »

Positives: Great Location, Friendly staff and clean rooms are certainly positive. The restaurant food was very good and the rooms are of a decent size (for New York). Negatives: There where a lot of private parties throughout our stay, which limited certain sections of the bar and restaurant at various times. Also the ice-machine on the 26th floor was broken, reported it, but apparently they staff weren't able to fix it, rather unfortunate since you can't visit other floors without a key card.

AccorHotels certified review
Ricardo A. Families - 18/07/2017
« Great experience  »

We had a wonderful experience at the hotel, my family and I had a seven day trip to NYC, the staff was very friendly and profesional, the online check in and the check out were fast and didn't have to make a line. The hotel is very well located at the theater district a walking distance to central park and times square. Next time I'm defenetely coming back to this Hotel.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« Extremely disappointed »

Upon check-in we were not informed that hot water would not be available to us until 7:00am the next day. We only found out about the water situation when trying to use the shower. Had we known that the water would not be available, we would not have stayed at the hotel. We were only staying one night and had planned to check out early the next morning but without hot water, our plans were delayed.

AccorHotels certified review
Anonymous Families - 18/07/2017
« Excellent »

Best hotel in New York.

AccorHotels certified review
Eunsil L. Families - 17/07/2017
« too noisy »

Room was clean but too noisy, I could hear noisy all night, sometimes I couldn't fall asleep. Breakfast was not so good.

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