Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 6,818 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 194.00 USD Non member rate
From 184.30 USD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 13,611 reviews

Our guest reviews for Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,818 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Chris Couples - 07/12/2018 AccorHotels certified review
« Great stay in a fab hotel »

Great hotel, very clean in a perfect location, everything in walking distance. Staff so helpful, friendly and professional. Mini fridge in room a good idea, would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rita Friends - 07/12/2018 AccorHotels certified review
« very nice stay »

the novotel times square is very clean, and the rooms are very confortable..the cleanliness is everywhere. the location is greatttt. you reach the times square in walking. and you can find everything around the hotel. the staff very welcoming and very helpfull. Our room was at 22nd floor, and the view was very nice, you can see the times square and all illimunations from there. Although the rate of breakfast is somehow high, but you can find wide varieties of delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Colleen M. Families - 06/12/2018 AccorHotels certified review
« Special »

The hotel and rooms were well appointed. It was very crowded, which you could notice from breakfast and waits for the elevator. I was pleased to be recognized as a Platinum Member. Glad to have one early check in, of my two rooms, but was disappointed they were not connected. (After numerous conversations directly with the hotel that they would be.) Would have liked a late check out on one of my two rooms.

Anonymous Business - 06/12/2018 AccorHotels certified review
« Great Value »

Clean, spacious and modern for New York.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Brigitte Solo - 06/12/2018 AccorHotels certified review
« December 2018 »

I like the hotel very much, perfect location and good spacious and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitite B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Solo - 06/12/2018 AccorHotels certified review
« Extremely well looked after, comfortable and great service »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shashi L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Ro Couples - 06/12/2018 AccorHotels certified review
« Getaway weekend to NYC for the 1st time. »

From the moment in the hotel, to the time we checked out, it was a great experience. We showed up early and the staff held our bags and checked us into the room by 2pm. We had the option for late check out if needed. The rooms were nice and as expected based on what we booked. It was clean and quiet given location. The staff was helpful with advice and directions as needed. The bar staff was good as well. Express check was simple and got us out in the morning for our early flight home. Price was good for the hotel given the amenities. I would highly recommend the hotel for business or leisure travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan O., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Rebecca C. Families - 05/12/2018 AccorHotels certified review
« Fabulous from start to finish! »

We were treated so well and would highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Jeanette B. Families - 05/12/2018 AccorHotels certified review
« Very clean »

Lobby too hot! Elevator to slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanette B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Business - 05/12/2018 AccorHotels certified review
« Quiet Hotel in the Middle of it All »

The Novotel Times Square offers a quiet place to stay while still in the middle of the hustle and bustle of Times Square. The rooms are very clean, the views amazing, and the service is wonderful.

Anonymous Business - 05/12/2018 AccorHotels certified review
« great service, nice staff, lovely rooms »

always met with a smile and attentive service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear michael f., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

L.u. Couples - 05/12/2018 AccorHotels certified review
« Overnight to the Irridium »

Great atmosphere and accommodations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence U., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Flavio Couples - 05/12/2018 AccorHotels certified review

Pleasant as ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio F. E., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Family - 05/12/2018 TripAdvisor review
« Not as expected ! »

I am a frequent traveler and not really picky but I can tell you that you LL be considered as a number and not as a customer, they were not able to provide me with a room at the checking time even though I am accor Gold member and I paid 600 $/ night, not telling you about the room with 2 small beds when you are with a kid nor the bathroom borderline regarding cleanless, do not expect to have a bottle of water in the room and verify your bill as you ll most likely be charged for complimentary bkfst, while you wait forever to get a pancake or get charged another 5$ for a cappuccino, definitely scratching accor group from my list !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Escape65525587623 Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Novotel New York Team

Robert K. Couples - 04/12/2018 AccorHotels certified review
« Very good »

Two things that need corrected: Increase water pressure in bathroom sink (very low). Need a bar in the shower for older people to hold on to. Also need a small table and chairs in the corner next to bathroom. Now wasted space. Otherwise good.

Johnson Couples - 04/12/2018 AccorHotels certified review
« Efficient, small room hotel in centralized neighborhood. »

I already knew I was paying too much for a room with a good view of Times Square for $600/night but I splurged anyway. Chose it because we were watching King Kong at the Broadway Theater last Saturday night. From Penn Station the taxi driver did not know what or where Novotel Times Square was neither did one of the sales guys from a nearby souvenir shop. Was able to check-in before 3:00pm which was good. Got confused a bit with the elevators thinking that the first one was to be used to go to the upper floors even though there were only 2 floor buttons. Good to have self-service water at the bar. The common area space at the lobby and room was very well planned and nicely designed. Room service food was good with friendly staff delivery.

Oscar G. Couples - 04/12/2018 AccorHotels certified review

Our overall experience was mixed. The hotel location was near everything in time square. The room was nice and clean. The only bad experience was at the restaurant for Lunch. We were seated promptly by the hostess. We were waiting for a quite a while to be greeted by the waiter. But Mr. Lopez(bar back) came to our rescue and took the situation to a different level apologizing for the situation that took place and brought us some bread and water. Then the waiter came over and without even saying good morning he asked us if we were ready to order. So I want to give credit to Mr. Lopez for going above and beyond for his services...!!!

B. M. Solo - 04/12/2018 AccorHotels certified review
« NY trip »

Three days in Ny that I had to change for one night only because of family issue

Family - 04/12/2018 TripAdvisor review
« LOved The LOCATION!! »

I loved the Hotels modern feel and location was absolutely perfect!! The beds were very comfortable and everything was very clean.... BUT the employees were not friendly and there were two employees that were so RUDE! ONe was the older man who tagged my luggage downstairs (you can leave your luggage with them after checkout) and the other was the restaurant manager. But that does not diminish the rating because the hotel was just perfect. And everyone has a bad day. Hopefully they don't have a lot of bad days because the hotel is too awesome to let employees ruin it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie Thank you very much for your feedback regarding your stay at the Novotel New York Times Square. I will share your ratings with our team. I do apologize for the service at the Restaurant and Street lobby, I will ensure to share this feedback with their respective supervisor. I am however happy to hear you were still able to enjoy our location and facilities. Thank you again for sharing your thoughts, and we hope to see you again. Sincerely, Nuria On behalf of the Novotel New York Times Square Management team

Joel Business - 03/12/2018 AccorHotels certified review
« Good »

Good except waiting time for breakfast.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 194.00 USD Non member rate
From 184.30 USD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates