Hotel - Novotel Paris la Defense
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Novotel Hotel

Novotel Paris la Defense Hotel

2 Boulevard de Neuilly  PARIS La Défense 1 CEDEX 
92081  LA DEFENSE
FRANCE

873 reviews
TripAdvisor Rating Based on 873 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Standard Room combines modern decor and ergonomics: air conditioning, fridge, free WIFI, flat-screen TV and safe. Bathroom with shower or tub. Separate toilet. Give in to the temptation of our Superior Rooms in the new Novotel color scheme.Enjoy views over Paris by reserving a Superior Room overlooking the Seine and marvel at the panoramic view stretching from the Eiffel Tower to the Sacré-Coeur. Or opt for an Executive Room on a high floor and be delighted by its new design.

  • 280 rooms
  • 280 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • 44 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Free access with phone card
    • Telephone
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,510 reviews

Our guest reviews for Novotel Paris la Defense

100% certified reviews from our guests

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4.0/5 TripAdvisor Rating Based on 873 reviews
Certificate of excellence 2016
AccorHotels certified review
Marcel Business - 12/07/2017
« Satisied »

Satisfied

AccorHotels certified review
Kyriakos Business - 11/07/2017
« Does not stand up to its name and star rating »

Despite choosing the online check in, once I arrived I had to wait for too long and the employee was confused. Room was fairly comfortable, but looking very cheap, like from a lower star hotel. No slippers, no bath robe! The waitress at the bar was very rude! I try to say good night in French and her comment was that my pronunciation is very bad! Of course it is, I am a foreigner, I was just trying to be polite! When I checked in I was told that breakfast was not included in my reservation, thankfully I was traveling with a colleague who confirmed that his reservation had breakfast (we booked from the same place, Concur, the same room type and at the same rate!) Breakfast buffet was good.

AccorHotels certified review
Stefan Business - 06/07/2017
« much could be improved »

Power went off shortly after I checked in. Nobody told me anything after booking the room online. Nobody told me anything when checking in. There was no announcement either. After I got downstairs to the reception and asked about it I was shown a small poster mentioning the power outage as a drill. With all due respect, when people are busy nobody takes time to read posters around. I was on a very busy business trip and I needed the wifi in my room to send a couple of messages by email. I could only do so after power was back with a considerable delay. Had I known in advance that there was a power outage at Novotel La Defense that afternoon, I could have chosen another train to arrive earlier or I could have chosen another hotel. Plastic cup in bathroom broke when I tried to remove covering, better replace that with something more durable. I had to pay EUR 2.50 tax at the check-in counter although same was paid online when booking. I got a refund next day, which is fine but paying the tax at the counter and getting the refund next day took some time which was very scarce for me on this particular occasion. Opening the door of my room was another challenge. It took time for me to find the right positioning of the card in the door slot and the right amount of time to wait to remove it from the slot. Better explain these things at the counter than wasting clients' time. Breakfast buffet was extremely limited in comparison with other similar hotels. Too few consents at the desk in my room. I had to unplug the lamp to be able to plug in the laptop, no other consent available to plug in the mobile phone, too. I had to plug in the mobile phone in a consent on the bed side. Frankly speaking, I thought Novotel was definitely not a hotel for people doing business in Paris. On a positive note, reception staff was extremely kind and helpful.

AccorHotels certified review
Pierre G. Business - 06/07/2017
« Mr »

The room and night were fine. Comfortable room. The breakfast was also fine. There was a problem at check-out and was told the invoice would be sent to me by email; I am still waiting. I need the invoice to get reimbursed and found it disappointing I have not received it yet.

AccorHotels certified review
Anonymous Business - 05/07/2017
« Team showed an extremely high level of client service »

Night management team helped me handle a very aggressive taxi driver who dropped me at hotel after a dispute arose. Team handled the situation very professionally and I was very grateful.

AccorHotels certified review
Monica Families - 04/07/2017
« not what we expected from an Accor hotel »

Imposible to find the entrance of the hotel.... this means loosing 1 hour and a half to reach it. the parking has to be done in the back entrance where the suppliers do it the room was not prepare, we have a child and we need to open de bed the radio was not working

AccorHotels certified review
Soumit Business - 03/07/2017
« Paris Stay »

It was very nice stay

AccorHotels certified review
Manfred B. Business - 03/07/2017
« My second home »

Since 2012 during my stays in your hotel , I was most of the time very satisfied with your service and the kindness of your staff. Since beginning 2017 the breakfast changed to positive and the staff in the bar is much more friendly. It is still not possible to receive German television in the rooms. As a Platinum Member I got always an update. Thanks to the Novotel La Defense.

AccorHotels certified review
Jr Business - 03/07/2017
« Very helpful very efficient »

Simple, efficient, helpful in one world very nice

AccorHotels certified review
Puneet A. Families - 03/07/2017
« Can be better »

No problem with the hotel and its amenities... problem is with the customer attention missing... Hospitality i believe is one domain where one can expect customer focus of highest standards... But i dint get a feel of that especially with the tourists who are from outside EU... If you want more details please call me...

AccorHotels certified review
Gabor Families - 02/07/2017
« Good location, city view rooms are excellent.. »

Overall satisfied, only 2 things to mention: breakfast room is a little bit small, and the parking is little bit dificult to find. All in all I'm very satisfied!!! City view rooms are great, and rooms are very clean.

AccorHotels certified review
Monica Business - 30/06/2017
« Not goog »

Rooms were old and very expensive for what it was, card to get in the room didn't work properly and reception didn't seem to know what they were doing. I've been charged twice a holding deposit with different amounts

AccorHotels certified review
Lev G. Families - 27/06/2017
« good hotel. Good location »

Reception was very helpful anytime we approached. Breakfast was good, although without vegetables at all. Room is fine. Location is excellent very close to a metro station

AccorHotels certified review
Preusse, P. Business - 26/06/2017
« Jaguar Land Rover Retail Excellence Conference Paris 21-22 June »

Service Event Team =very good Location / room = very good (even though refurbishment needed partially) Food @ conference = very good Food generally in hotel (breakfast / dinner / bar) = satisfactory Reception overall = good Reception alignment with Event team = satisfactory Reception-Discussion based on the fact that some rooms have been sold because some of our guests arrived late (even though their stay was separately confirmed with the hotel) = non-satisfactory (we would in any case expect that a confirmed group reservation is checked again with the customer before selling the room again)

AccorHotels certified review
S C. Business - 25/06/2017
« Rude staff, poor representation of the Novotel brand »

Having stayed at numerous Novotel hotels over the years this one has to be one of the worse I've stayed in. Check in was fine, trainee check in clerk was very accommodating and polite. Room was OK, I've stayed in better more modern Novotels, but far too warm, the air con (if you can even call it that) was on full speed, lowest temperature and there was barely a breeze coming out of the vents. The television had HDMI ports available but the TV was locked so you couldn't use them, after asking the reception to unlock them they said it was not possible due to "security" reasons. Sorry, that's not acceptable in 2017. After contacting Novotel via social media they instructed the hotel to unlock the TV set. A member of the front desk called me to arrange the engineer to visit the room, but he was extremely rude stating that I should not have contacted Novotel via social media and asked reception first, I told him that I already had asked reception and they had refused my request, that was why I contacted Novotel directly, but he was still annoyed and said "this is an exception, we don't do this for everyone" - that is not my problem, quite frankly why the hotel continues locking down the television set is stupid. Room service was also disappointing, the main room service menu was poor, very little choice, the other menu which wasn't much better either was only available during restaurant hours, which were not displayed on the menu, so when I called earlier and asked about the specials I was barked at and told "only during restaurant hours". Breakfast was manic, very small breakfast area with little room to manoeuvre, staff were very slow at replenishing hot food when it ran out. To sum up, overpriced and very rude staff that are in need of customer service training.

AccorHotels certified review
Anonymous Business - 23/06/2017

not possible to join room service, need to call several time reception ....

AccorHotels certified review
Steve Business - 17/06/2017
« Very good »

All staff very pleasant and helpful really made you feel comfortable

AccorHotels certified review
Christophe V. Business - 16/06/2017
« Feels like home »

I am a regular ... I appreciate the professionalism and friendliness of your staff.

AccorHotels certified review
Fi Business - 16/06/2017
« Excellent  »

I had a very pleasant stay, the corridoors were very quiet so I slept very well every night, and great selection at breakfast.

AccorHotels certified review
Mrs. C. L. Business - 16/06/2017
« Good stay »

Some essentials were missing. Iron, shower cap etc

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