Hotel - ibis Koeln Am Dom
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Koeln Am Dom Hotel

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4.0/5 918 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking  (Nearby)
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The ibis Köln am Dom hotel has 71 extra-comfortable rooms featuring Sweet Bed by ibis beds for a good night's sleep guaranteed. Room amenities include free WIFI, a desk so that you can work in peace and TV with a wide range of Sky channels.

  • 71 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating Based on 1,886 reviews

Our guest reviews for ibis Koeln Am Dom

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 918 reviews
AccorHotels certified review
Dominic B. Couples - 12/02/2018
« Couldn't have been better »

Excellent value hotel. Beds really comfortable, staff extremely helpful. Nice lounge area with drinks available. Breakfast was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Nick G. Business - 08/02/2018
« good location, quite room and excellent staff »

very good, well done to all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Michael M. Solo - 05/02/2018

the toilet / shower was very small...one could not open the door of the shower completely....toilet paper roll and hooks for towels on the wall did not allow to open the door completely....the toilet bowl was very low as for children ....to get in and out of the shower was not so easy ...space is quite narrow...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
M. L. Families - 28/01/2018
« Fine - Overnight stay in between long distance trains »

No real experience as we only overnighted on our way to Austria so had no real experience of hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

TripAdvisor review
Couples - 23/01/2018
« Way over-priced: basically a rip-off! »

Stayed 1 night @ 200 Euro and for that you get a tiny room! That's it: no tea making facilities, no tissues, only a double bed. View on the Dom? Only if you stick your head out of the window you get a glimpse. Our room was at the back, i.e. not even a view on the Dom square. Elevator only went to the 3rd floor then you still have to drag your suitcase up some stairs! No, Ibis, you've blown it with us, will never stay at any of your hotels again. They make money on the sheer convenience to the Dom, but do they help paying for the Dom's maintenance? I doubt it.

TripAdvisor review
Solo travel - 11/01/2018
« Right in the station hotel »

The location of this hotel is perfect right in the train station. In front of the hotel is Dom. Very quiet when the Windows were closes. Didn’t hear the noise from train,people visiting the Dom. The breakfast is good. And there are Many good restaurants around in the walking distance. The reception is helpful. The room is clean eventhough the toilet is a bit compact.

TripAdvisor review
TridentE6 Business - 11/01/2018
« A good stay at an excellent location »

As a somewhat frequent business traveller I can only extol the virtues of this hotel, and especially of its location, which is perfect, in any case for such short stays that my professional activities require

TripAdvisor review
LazyL Solo travel - 10/01/2018
« Perfect between trains destination »

I had an overnight to catch the train to Brussels. Perfect location in the train station and with a view of the amazing cathedral! Clean quiet and friendly staff. Safe to walk for a single woman and lots of dining options nearby.

AccorHotels certified review
Pk Business - 09/01/2018
« Good stay, great location »

As a regular business traveller I greatly appreciate the location of this hotel. It has been as short as always, but as satisfactory as usual a stay for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Laurie Solo - 08/01/2018
« Convenient and clean »

Right in the train station, the Ibis was perfect for an overnight between trains with a view of Colognes famous cathedral. Proximity meant I had time to explore it before my noon train. Hotel is clean and lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Randy Business - 07/01/2018
« One night business stay »

The staff was friendly and breakfast was sufficient. The location was very convenient. The room was very small..... also the sheets were not clean, there were black hairs all over the sheets and pillows. Made the entire experience feel disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Anonymous Couples - 05/01/2018
« Convenient »

Good Location and good room, but was put in a rather noisy room when asked for a quiet room, and the waffle maker was broken at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Lukas P. Couples - 27/12/2017
« Inhospitable »

Reception was very cold and distant, we were treated like beggars or potential criminals although we had a confirmed booking. The booking had also been paid for, my booking confirmation said "paid in full", but we still had to pay a small amount of money and we were not told what it was for, we also did not receive an invoice. (3 days later we got an invoice where the additional sum was explained as "city tax", but that information should have been given by the reception staff.) The room was very small, not too new, but clean. The windows were not really soundproof however. All in all, we did not feel welcome and will chose another hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., auch wenn Ihre Bewertung auf Englisch verfasst wurde, antworte ich Ihnen auf Deutsch, da ich eine Berliner Adresse in Ihrem Profil hinterlegt sehe. Sollte es nötig sein, kann ich mich gerne erneut auf Englisch melden. Ich möchte mich nun zuallererst für Ihren sehr negativen Eindruck unseres Hauses und der Mitarbeiter entschuldigen. Das ist natürlich nicht der Eindruck den wir vermitteln wollen. Es gibt immer Dinge, die eventuell nicht funktionieren oder die nicht 100%-ig den Vorstellungen der Gäste entsprechen, aber die Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter ist das, was immer funktionieren muss. Es tut mir sehr leid, wenn das in Ihrem Fall nicht der Fall war. Wir bekommen grundsätzlich sehr gutes Feedback für unsere Kollegen, wir werden Ihre Bewertung mit dem betreffenden Mitarbeiter aber durchgehen und besprechen. Ihre Anmerkung bezüglich der city tax ist sehr hilfreich und natürlich hätte Ihnen dies direkt beim Check In erklärt werden müssen. Ich kann verstehen, wenn Sie unser Haus nicht nochmal für eine Reservierung in Betracht ziehen möchten, würde mich aber sehr freuen, wenn Sie uns trotzdem noch eine Chance geben würden. Gerne können Sie mich für eine zukünftige Reservierungsanfrage direkt kontaktieren. Übrigens werden unsere Zimmer im nächsten Sommer komplett renoviert, so dass sie Sie bestimmt überzeugen könnten. Ich danke Ihnen vielmals für Ihr detailliertes Feedback, dass wir zum Anlass nehmen, unsere Servicequalität weiter zu verbessern. Mit herzlichen Grüßen und alles Gute fur 2018! Lars Segers - Direktionsassistent Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Denise H. Families - 27/12/2017
« Lovely stay. Great location, staff, service and breakfast »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Altas - Direktor Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

TripAdvisor review
Couples - 26/12/2017
« Ideal if Travelling by Train »

You can gain access to this hotel directly from Koln HBF and, if you book early, it is exceptional value for money. The location is excellent, with good views of the Dom (not 4th floor - that is the stn side!). Restaurants/cafes are very close - along with shopping, if that is your thing. The rooms are surprisingly quiet (we have stayed a number of times), clean and well appointed. I would strongly recommend this hotel for a stop over or a couple of nights. B/fast is good; as is security, which was an initial concern. Staff on top of their brief as well - but can, occasionally, be a tad stern!.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, thank you very much for your detailed and very positive evaluation of your stay in our hotel. We hope to welcome you soon again in our hotel. All the best for 2018! Kind regards Lars

AccorHotels certified review
Matthias Couples - 23/12/2017
« Clean & Excellent Location but No In-Room Safe »

Good for clean & quiet room and excellent location. Bad for no in-room safe, no face and hand towel but only two bath towels provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. FUKUSHIMA, we very much appreciate your helpful comments and positive evaluation regarding your stay at the ibis Koeln am Dom. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely & all the best for 2018! Lars Segers - Assistant to General Manager Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Il Couples - 21/12/2017
« Cologne in transit »

This hotel is very conveniently located in the main rail station and very close to the cathedral, old town and river. The rooms are small but sufficient for a short stay. The breakfast buffet is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments and your evaluation regarding your stay at the ibis Koeln Am Dom. Overall your stay seemed to be very positive, most points got rated very good. The only negative point I see is the Check out. If there was anything that didn't work as it should have been you could give us any more details. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Lars Segers - Assistant to General Manager Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Danny Couples - 19/12/2017
« Het was fantastisch »

Alles was tot puntjes in orde.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., we very much appreciate your comments and your very positive evaluation regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Segers - Assistant to General Manager Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Mel S. Families - 18/12/2017
« Disappointing »

I was disappointed with our overall room size. It was a twin room and it was tiny! I don't even think the beds were full size. Also the reception staff didn't really seem to care . They stood outside smoking and there was no real procedure for storing luggage, anyone could have stolen our bags as the staff would hand the room key to anyone! My luggage was squashed in the storage room under piles of bags due to no organisation and other guests just being able to throw bags around. When we had collected our luggage and checked out, we returned the key to the front desk and the receptionist didn't even look up at us once or goodbye. I just found the reception staff very rude. We were also told at breakfast that we would have to take our food back to our room as there were no free tables. Only there was tables available, but no-one could be bothered to clean them, leaving us to clear the tables ourselves before we could sit down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. S., thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to your detailed commentary I would like to take the opportunity to deliver our opinion on the mentioned points: Our rooms have absolut standard size for IBIS rooms, most of them are even bigger then in other hotels. I see that you were in room 200 where the beds stand behind each other and not next to each other as in most of the other rooms. The room is longer, but also more narrow than those rooms. This might have given you the overall impact of a smaller room. The beds are also regular standard size as in a lot of other IBIS hotels. I really regret that you got the impact that our staff is rude. This is definitely not what we want and what we usually stand for. We get quite positive feedback for our staff. You also mentioned the handling with our luggage room as not very positive. We only have minimum space in the luggage room and specially at the weekends the room can get quite full. In these cases we also use the backoffice as a storage room. The storage room is an extra free of charge service we offer and I can insure you that we didn't have any problems with it over the last years regarding thievery or damages. There is an explanation at the entrance door and inside the elevator about the handling and safety of the room. If you feal that it is not safe enough you can always leave you luggage at the front desk or you have to choose the lullage storage of the main station which is not free of charge. We hand out numbers for each single peace of luggage and we only hand out the key to guests who can present us such a number. If you got the impact that the key got handed out to everyone who asked for it, I do apologize. Regarding the breakfast I am a little bit surprised that our colleagues told you to take it tou your room, because the breakfast room was full. This is not how we want this to be handled. We will take all your comments and descriptions to talk with our staff about it. This kind of feedback helps us a lot to improve. We very much regret your bad expirience of your stay in our hotel. If you still take our hotel into consideration for a future booking, we would be very happy. We would like to show you that we can do much better. Therefore you can contact us at any time. For any kind of questions or further comments you can also write us again. Sincerely, Lars Segers - Assistant to General Manager Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

AccorHotels certified review
Allyster T. Families - 16/12/2017
« Staff and service were not good »

The hotels and location were great. The staff were disagreeable. Just because it's a budget hotel doesn't mean you should give budget service. Especially to members of the loyalty program - myself a silver status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Taubenck, thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regret I read that you rated our service as not very positive. You are absolutely wright, in a budget hotel you can expect a helpful and polite staff as in any other hotel category. We get postive feedback quite often regarding our staff, which obviously didn't work in your case. There can always be something unexpected in the hotel which doesn't work as it should do, but the kindness of our staff is what we have to rely on every single minute. We will definitely take your feedback to talk with the reception staff to improve our service quality. I know that you got a negative impact of our hotel during your stay, but of course we would be very happy to welcome you here again. This would give us the chance to show you that we can do much better. If you take a future booking into consideration, you can contact us personally at any time. If there is anything else we can do for you, do not hesitate to contact us again. Sincerely, Lars Segers - Assistant to General Manager Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland T +4…580 • F +4…58199 h0… ibis.com • accorhotels.com

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