Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 19,565 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,428 reviews
Nmolko Business - 15/02/2019 AccorHotels certified review
« Convenient, comfortable, cultured. »

Comfortable room very close to the place I was attending business meetings. Breakfast excellent, bed and linens as well clean and tidy all around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norbert M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

S. Business - 15/02/2019 AccorHotels certified review
« Nice Hotel and location for Business »

It was a nice hotel staff were nice and the location was great.. The only thing I didn't like was the limited room service menu when your had a long business day and dont feel like going done to the main restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane Leon S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Anonymous Business - 15/02/2019 AccorHotels certified review
« Disappointing compared to last year. »

On early arrival I was luckily able to check in and told I had an upgraded room. However the room was far inferior to the room I had stayed in last year. Both sink and shower did not drain properly. House staff removed the soap I was using so I had to wash my hands with shower gel! Otherwise the room was ok but the previous year was much more comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Dayana K. Business - 15/02/2019 AccorHotels certified review
« Thank you »

It was a lovely stay, your staff were amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayana K., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Vincent V. D. W. Business - 15/02/2019 AccorHotels certified review
« Nice hotel, OUTDATED and dirty rooms »

The hotel is nice. People are friendly, breakfast good. I had room 8072 and it is filthy. broken shower. Dirty carpet, air conditioning full of dust and ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with your room, so please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Keagan Seitz Guest Experience Officer

Andy Business - 15/02/2019 AccorHotels certified review

Hotel was fine, was in one of the older non refurbished rooms. Room I was in shower rail was broken plugs next to bed didn’t work. Morning was interupted 4 times by staff entering room, the first around 7.45am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Ian G. Business - 14/02/2019 AccorHotels certified review
« lovely room , great experience »

very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Jared S. Couples - 14/02/2019 AccorHotels certified review
« An enjoyable stay, made extra special by your wonderful team »

This was our third stay at Novotel London West, and on arrival we were made to feel very welcome by Javall and the front office team. We received a complimentary upgrade, and our room was spotless and very comfortable. We ate in the buffet restaurant, and the staff couldn’t have been more helpful. The food was good, although could perhaps have been a little hotter. There was plenty of choice, and I was pleased to see a good vegetarian selection. We had mentioned to Javall that we were there to see a show at LAMDA which our daughter was involved in, and when we left for the evening he wished us an enjoyable time. When we returned later, we found in our room a card with a lovely message from Javall, and some complimentary sweets. This was a really nice touch, and made us feel very special. Thank you Javall. Breakfast was excellent, with plenty to choose from, and all tastes catered for. All in all, a very enjoyable stay which was made extra special by the attention to detail and helpfulness of your staff. We will certainly stay at Novotel London West again, and I have no hesitation in recommending the hotel. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jared, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Javel. I am sure that he will be thrilled to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we can't wait to welcome you back soon to make your next visit as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Anonymous Business - 14/02/2019 AccorHotels certified review
« small room but pleasant »

small room but pleasant. Good food selection at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Lars H. Business - 14/02/2019 AccorHotels certified review
« Nice hotel at a central location »

Nice hotel with serviceminded emplyees, confortable rooms and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Kjetil Business - 14/02/2019 AccorHotels certified review
« Nice place for a conference with all services at good quality inhouse »

Nice, although the rooms could need a freshening up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel London West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry to hear that you didn't like the room. Please rest assured that your comment will be passed on to the right person. Thank you again for sharing your experience, and we hope to welcome you back soon Warm regards, Perrine Petit Guest Experience Officer

Paul Business - 13/02/2019 AccorHotels certified review
« Adequate »

Adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Anonymous Business - 13/02/2019 AccorHotels certified review
« Good »

Good breakfast, kind and helpful ladies in the restoraunt. Room was clean, only negative thing was hair I found in the bathroom :-(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasmina B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Hilary H. Business - 13/02/2019 AccorHotels certified review
« Really disappointed »

My first room smelt highly of smoke.. There was a blood stain on the outside of the bathroom door and the room felt and looked tired and not very clean. I changed rooms which was better, however I do not think it is value for money. I feel a premier Inn is a cut above Novotel. Food was the same for lunch and dinner service was slow and poor the first day but it did improve on the second day after our organiser complained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary H., Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with ... and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Keagan Seitz Guest Experience Officer

Nina Business - 12/02/2019 AccorHotels certified review
« The stay was nice and the staff was very friendly »

The hotel and the room was very nice. The staff was extremely friendly. Breakfast bar was nicely stocked and delicious. The only comment I would have is that the shower drain appeared to be slightly clogged as I had to stop the shower in between to let it drain in order to avoid the water to overflow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your comment regarding the shower drain will be passed on to the maintenance manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Helena Solo - 12/02/2019 AccorHotels certified review
« Perfect location, clean and tidy -will def come back! »

The room was very good. Bathroom had everything I needed. My room was opposite The Flyover so it was very quiet. Breakfast was good as well, typical English breakfast and also continental. All staff was very service minded and friendly. The best of all is the location, Hammersmith station is only a few steps from the hotel and you can access most of the tube lines from there and many buses as well. The tube från LHR terminal 2 took me only 33 minutes which is superb and it costs only £1.50! It's also possible to walk from Novotel to the heart of London, 45 min to Chelsea/Knightsbridge. Can definitely recommend Novotel London West!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helena, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Steven Business - 12/02/2019 AccorHotels certified review
« Not a bad hotel stay »

Lifts annoyingly slow. Room temperature difficult to control. nice bathroom. Everything clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry to hear that your stay wasn't perfect .Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments regarding the lifts and the room temperature will be passed on to the maintenance manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Perrine Petit Guest Experience Officer

Fazel F. Business - 12/02/2019 AccorHotels certified review
« My stay was satisfactory as the hotel had no frills, but was clean and effecient. »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for your comments regarding your stay at the Novotel London West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Andrew P. Friends - 12/02/2019 AccorHotels certified review
« Mr P. »

Hotel is looking tired but excellent service from one of your staff called Keegan.. A very accommodating young man he will go far .. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Keegan. However I am sorry to hear that you didn't like the room. Thank you again for sharing your experience, and we hope to welcome you back soon. Warm regards, Perrine Petit Guest Experience Officer

Paul Business - 11/02/2019 AccorHotels certified review
« Comfortable and practical... »

Great location and a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

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