Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,671 reviews
Novotel London West
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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442076600680

Fax: (+44)208/7488061

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 781 m

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 781 m

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 2.6 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 5.8 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 7 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 7.1 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 7.9 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 15 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 16 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 16 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with Queen size Bed

  • Max. number of persons: ‌4
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN GRILL

Type of cuisine: Other cooking style

Artisan Grill is Novotel London West's latest food and beverage outlet. Serving the highest quality meats and fish flame grilled and served in modern but elegant surroundings, it's the ideal foil to the less formal buffet style Aroma Restaurant.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

21,280 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,671 reviews

Comfortable Room and Great Breakfast

TripAdvisor rating 4.0/5

Elizabeth C Couples - 11/07/2019 TripAdvisor review

We stayed at the Novotel London West for 4 nights. The land tour that we booked used this hotel for pretour and post tour stay and we added on a couple of extra nights. Location was close to the Underground, about a 10 minute walk away. The people at reception were very helpful with suggestions of where to go and the best way to get there. The room was comfortable and clean. Complementary bottles of water were in the small fridge. They were not replenished during our stay though. The breakfast was included with our room, offered a good variety. It was the best breakfast we had compared to other hotels we stayed in during our land tour. I would not hesitate to stay there again when visiting London

Hello E. Thank you for choosing to stay with us in our hotel.Thank you for taking the time to write an amazing review! We are really happy to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a great weekend.

Awful experience

Customer review rating 4.2/5

Anonymous Families - 10/07/2019 AccorHotels certified review

Worst experience ever, Complained a few times on different issues to no avail getting them sorted. When checking out the staff didn't ask how our stay was so had to raise points which staff didn't care and asked for the payment. I will say though the meals were superb.

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Have a good weekend ahead. Warm regards, Alicja Marcinkowska Guest Experience Manager

Delighted

Customer review rating 4.2/5

Tony Friends - 10/07/2019 AccorHotels certified review

Very happy, Staff extremely friendly and professional

Dear Tony, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Meh

Customer review rating 4.2/5

Johann V. N. Business - 10/07/2019 AccorHotels certified review

If it wasn't for your friendly staff the hotel would not be anything special and I would not return

Dear Johann, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Oosthuizen Guest Experience Officer

Good stay, clean rooms

Customer review rating 4.2/5

Anna Business - 10/07/2019 AccorHotels certified review

Nice hotel, clean rooms, good breakfast service.

Dear Anne, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Great check in experience!

Customer review rating 4.2/5

Marissa I. Business - 10/07/2019 AccorHotels certified review

The room was very average but the check in team were fantastic, which always helps when staying at a hotel. It starts you off in the right manner and makes you feel very welcome! The breakfast service could have been better as I had to keep searching for staff to help but overall it was a good experience.

Dear Marissa, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Mixed feelings regarding our experience

Customer review rating 4.2/5

Paul B. Couples - 09/07/2019 AccorHotels certified review

Service at the bar was very slow and un attentive Rooms and corridors vert tired As we were opposite the staff linen cupboard we were woken at 07:30 each day by staff being very noisy ! Also inside a building site that we were not informed about Cooked breakfast over cooked for me

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Didn't get the room we booked

Customer review rating 4.2/5

L C. Families - 09/07/2019 AccorHotels certified review

Room was clean & comfortable however I booked a room with a sofa bed so my daughter and I could have our own space. We were given just a bed, so my daughter and myself had to share. Not ideal.

Dear Guest, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with not getting the room you booked for and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Keagan Seitz Guest Experience Officer

Comfortable, clean room but too hot

Customer review rating 4.2/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Everything was great - the bed comfy, the room was pleasant, everything was clean. My room was just really hot regardless of what I did with the air con. The gym was good also.

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very enjoyable

Customer review rating 4.2/5

Emma Couples - 08/07/2019 AccorHotels certified review

Great stay, location was amazing! Nice touch leaving cake and water and birthday card in the room.

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Just OK

Customer review rating 4.2/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Simply average

Dear Marcus, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Ms

Customer review rating 4.2/5

Anonymous Friends - 08/07/2019 AccorHotels certified review

Good service, clean hotel, lovely food.

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
Customer review rating 4.2/5

Diana U. Families - 08/07/2019 AccorHotels certified review

Very good

Dear Diana, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

It was Ok but could have been better with just a little more effort

Customer review rating 4.2/5

Mr C. Business - 08/07/2019 AccorHotels certified review

Took too long to check in, there seemed to be some problem that meant the check in desk person consulted with manager and colleagues a few times. The result was I sttod there not knowing what was going on and it took up my time for no obvious reason, I expect check in to be quick and easy. The rooms bathroom had problems, shower door didn't seal and water went over the floor. Drainage didn't work very well, there was gurgling noises form the plumbing and water stayed in the basin for a long time.

Dear Kevin, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Very comfortable, big rooms, very hygienic and the food was amazing!

Customer review rating 4.2/5

Julianna Couples - 08/07/2019 AccorHotels certified review

Very comfortable, big rooms, very hygienic and the food was amazing!

Dear Julianna, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week:) Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

The Perfect Hotel Experience

Customer review rating 4.2/5

Adam S. Business - 08/07/2019 AccorHotels certified review

I had such a wonderful stay - everything was in order, everyone was accommodating and helpful, and I can sincerely think of nothing that was missing or needed. Highly recommended.

Dear Adam, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very friendly, helpful staff but tired room

Customer review rating 4.2/5

John Business - 08/07/2019 AccorHotels certified review

My overall experience was good. All the staff I encountered were polite, friendly and helpful and a credit to the hotel. The quality of my room was not good enough to justify the price paid for it. The bathroom was tirede and needed replacement. The level of cleanliness was acceptable but could have been better. The breakfast was poor. Most items of hot food were either undercooked or overcooked. The reception staff were smart and particularly professional with Alicja from guest relations very helpful to us in the conference arena.

Dear John, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Clean and tidy hotel with friendly efficient staff

Customer review rating 4.2/5

Gary F. Business - 08/07/2019 AccorHotels certified review

Staff were friendly and efficient room was pleasant and tidy however there was an issue with the shower which appeared to have a drainage problem resulting in the shower tray filling up which may also explain why the carpet was wet outside the bathroom. I didn’t realise there was an issue until the next morning and as I was staying for only 1 night there was no point in changing my room

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Great Hotel, Clean and Comfortable Rooms

Customer review rating 4.2/5

Emily P. Business - 08/07/2019 AccorHotels certified review

The Staff were friendly and helpful from day one, the room was clean and comfortable as well as spacious and the services/facilities were easy to use and on hand when required. The breakfast was varied and well suited to all ranges of appetite. The conference rooms were spacious, easy to use, well lit and served our purpose extremely well.

Dear Emily, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Perfect anninversary trip

TripAdvisor rating 4.0/5

AliasBJG Couples - 08/07/2019 TripAdvisor review

We have stayed at Novotel London West many times in the past. Most of the time it's been a positive experience. This time was the best ever. We have a favourite room and we were given it for this stay. Check in and out no problem. Lovely greeting from Felicia and Miruna at breakfast. My wife's gluten-free requirement was well looked after. Already booked for my wife's birthday (Sept) and mine (Oct).

Thank you very much for your lovely feedback :) We hope to see you soon in the near future!
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