Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 4,058 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 16,798 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,058 reviews
AccorHotels certified review
Ray W. Couples - 21/04/2018

Whole service and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond w., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and I hope you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Business - 21/04/2018
« excellent »

Quiet restful and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and I hope you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Angies Business - 21/04/2018
« Great for meetings. »

Excellent meeting facailities, plenty of fresh drinks and snacks throughout the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and I hope you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anne V. Families - 21/04/2018
« It simply suited our needs fully »

The hotel is situated close to transport links. And it's a great hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne V., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Nick A. Business - 21/04/2018
« Was good apart from the very small pieces of broken glass outside the bathroom which I stepped in »

Was good apart from the very small pieces of broken glass outside the bathroom which I stepped in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas, Thankyou for your comments regarding your recent stay at Novotel London West. Whilst it's a pleasure to hear that overall you had a good stay, my sincerest apologies that there was broken glass in your room. Please know that I have asked our Housekeeping Manager to investigate this with her team. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Anonymous Business - 21/04/2018

Great hotel with very professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Pierre C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Avocado Couples - 21/04/2018
« Air-conditioning System Broke Down »

We were told the air-conditioning system had broken down and was offered a fan. London was hot these past few days. The room was very stuffy, kept sweating with the fan on and without blanket. Couldn't sleep well. Noisy outside as it was a highway, thus not suitable for opening windows. We were deeply disappointed with this condition for this price and your brand. I read some recent reviews and learnt that this situation had been going on for a while. One traveler even used 'boiling' to describe his/her condition in the room. And the time he/she wrote that wasn't as hot as the past few days. It was against business ethics to check-in guests when you knowingly let your guests suffer from an uncomfortable condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Psyche F., Thank you very much for taking the time and effort to review your recent stay with us. I am really sorry to read that your experience was not up to your expectations and would like to apologise about that. As you mentioned, the last couple of days have been rather unusual for a month of April, therefore we were trying to do our best to accommodate our best as comfortably as possible and I am really sorry to read that we failed you. It is true that the windows are not opening more than a couple centimetres on all the floors and this is only for security measures. Once again, please allow to express my sincerest apologies regarding the unexpected heat wave in London. I hope we will have a chance to better serve you in the future. Sincerely, Marjorie Morello Guest Relations

AccorHotels certified review
Peter G. Couples - 21/04/2018
« Poor for a hotel of this quality and charging top rate »

Poor service in the restaurant, Luke warm food on the carvery. No grip handles either on the bath sides or on the wall, bath was smooth based and needed a mat. Poor signage on floor walls directing people to the lift, the only sign being suspended from the ceiling by the lifts, on a large floor, people can easily be confused and have difficulty in finding the lifts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing in your room or your room preferences, we would have done our best to provide you with a suitable solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Alberto A. Business - 21/04/2018
« Disaster »

The check in was not working because of a computer failure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto a., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately, our system, as many system in Europe at the same moment, went down, and I can assure you that we did our best to manage the situation with a minumum impact for our guest. I am really sorry if this European system failure cause you any inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Gill Couples - 20/04/2018
« Good Hotel close to Apollo Theatre »

Booking in made easy with very pleasant staff. Safe car park under Hotel. Room had comfortable beds, good bathroom and all you need facilities (safe, coffee/Tea, Wi-fi. Carpets, a little tired. Did have a meal in restaurant which was very good. Breakfast had a really good selection of food to choose from and all tasted really great, although, the fried eggs were a little dried up. Would definitely stay again if in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Jason Families - 20/04/2018
« Ok »

Naice and sentrel Plase for sleeping, We changed Rome’s 3 times,6 days.thay did their best! The clining women’s com in without nokinig,otherwise ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jassim A., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Families - 20/04/2018
« Comfortable and convenient »

Great breakfast. Coffee machine dripped coffee into the tea, but other than that was great. Bedding looked like it needed brightening up. The sheets were off white and looked shabby. Other than these things, our stay was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade L., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Mark A. Couples - 20/04/2018
« 5 Star Service ! »

Right from the start we were greeted by a very happy and friendly team and I mean a TEAM ! Each and every staff member from reception, house keeping were consistent ie friendly helpful and pleasant. Even saw the housekeeping manager carrying out a walk-by inspection of the corridors, making me feel this hotel respected its standards and that of its clientele too. Breakfast options were good for non meat eaters and yes, a further happy friendly face upon arrival too. The Manager should be extremely pleased with his team. We will definitely be returning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your experience with us and I hope you had an amazing stay in London. It was a real pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Edwin M. Business - 20/04/2018
« Disappointed »

The staff during breakfast were unfriendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edwin M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Emma W. Business - 20/04/2018
« Miss »

Fine but always to hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Dr B. M. Business - 20/04/2018
« No hot water in bathroom. Complained to desk staff, but no action taken. Absolutely disgusted! »

I checked in to Room 3070 on Tuesday 17 April 2018. Went to take a showere before going out to dinner, but water freezing cold (despite allowing taps to run for a long time). Complained to desk staff on my way out to dinner, and was told that someone would be sent to fix the problem. However, no action taken by the hotel, and water was again freezing cold when i went to take a shower the following morning. I complained again to the hotel recetion desk as i checked out. I stay at many hotels around the world, but have never experienced such a poor situation: i am particularly disgusted by the lack of willingness to solve the cold water problem! i shall be writing to the hotel manager, seeking compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your recent experience at the Novotel London West and your patience whilst we have investigated your feedback. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short and let you down and I sincerely apologise that this was the case. I am currently investigating your feedback with our Maintenance team as to why there was no hot water in your room and why when speaking with the team here at the hotel it was not addressed in an urgent manner as it should have been. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Sarah Martin Guest Experience Manager

TripAdvisor review
pascalkessler Business - 20/04/2018
« Quality but quite noisy »

The hotel is of high quality. Unfortunately it was quite noisy to sleep in my room because of the presence of a busy motorway at the feet of the establishment. Nice hotel but in a place, which is rather not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pascalkessler, Thank you very much for taking the time to review your recent stay with us. I am really happy to read that you enjoyed most of your stay and I hope that you had a wonderful time in London. However, I am really sorry to read that you experienced some discomfort with your room and I would like to apologise for that. It was a pleasure to have you as our guest. Sincerely, Marjorie Morello Guest Relations

AccorHotels certified review
Dr K. Business - 19/04/2018
« A pleasant stay »

Easy check -In and fast check out, excellent room with plenty of space, very comfortable bed and pillows, a very good nights sleep and right where I needed to be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip K., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Y J. Business - 19/04/2018
« An excellent choice for a business hotel »

The rooms were clean, the staff attentive and well-trained - I have nothing negative to say! I didn't use the restaurant, but the bar food was very good. Wifi worked well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvette J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Business - 19/04/2018
« Good hotel on the outskirts of downtown London »

The experience was good. No complaints. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemoy Guest Experience Officer

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