Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 17,945 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 4,168 reviews
Mohan Families - 17/07/2018 AccorHotels certified review
« Excellent choice of hotel close to London »

Novotel London West in Hammersmith has been our choice for over 11 years. Two blocks from the tube station, a quick five minute walk with suitcases in tow. Direct shot from Heathrow on the Piccadilly line. The rooms are comfortable, not fancy. Breakfast is fabulous. Would stay here again when next in London, why mess with success?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohan R M. Mysore, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and hope you had a lovely stay in London with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Nigel H. Families - 17/07/2018 AccorHotels certified review
« Good location but room was a bit disappionting compared to other NovoTel. »

We stayed at the hotel as we attended the Bruno Mars concert in London, great location good services and breakfast was nice but felt that the hotel and our room was looking in need of some updating. I'm a regular at the Novotel Amsterdam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I have shared it with here, including our Maintenance and Housekeeping Managers, so that they are aware and can address it where necessary. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong Kim Guest Experience Officer

Diane B. Families - 17/07/2018 AccorHotels certified review
« Not satisfied »

My daughter & I were concerned about a safety - when a man who lived opposite the motel rode into the motel foyer on his motor bike & kept his hand on the throttle for 5mins - causing fumes - my daughter & I were in the foyer right next to the door were he came in . It was scary - after the man turned of his motor bike & started yelling & screaming. One of your staff members - laughed at him, which i thought was in appropriate. There were other guests in the foyer - there was no security or no police.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that the incident within the hotel during your stay has been taken extremely serious and the police is dealing with this. We understand that it was a scary situation for everyone involved and we tried to deal with the situation in the best way possible during a chaotic time, I am sorry you felt that is wasn't dealt with in the best way. Please do not hesitate to contact us if there is anything else we can do for you. Sincerely, Misong Kim Guest Experience Officer

Laia Business - 17/07/2018 AccorHotels certified review
« No bad but can improve »

I like restaurant and Lounge bar but breakfast can definitively improve. Rooms are ok but WC is bit small. I did not get new gel/shampoo every day and they are not providing conditioner and body cream. wardrobe is very small if you stay few days. People are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laia S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Misong Kim Guest Experience Officer

Jane Friends - 17/07/2018 AccorHotels certified review
« Average for the price .. »

Average .. rough sheets .. no one answered the phone when tried calling room service ! House service etc etc Air conditioning was not cool it stayed warm so not thrilled at all with my stay ! The only good thing was the bar staff they were exceptional !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane R., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared this with our Housekeeping and Maintenance Managers so that they can investigate and address. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Mrs V. R. Business - 17/07/2018 AccorHotels certified review
« Excellent »

Excellent as always! Loyalty pays off and I was upgraded due to the amount of times I stay there in a year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivienne R., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and hope you had a great time in London with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Alejandra M. Couples - 17/07/2018 AccorHotels certified review
« Bitter sweet stay »

Was nice that on my arroval date they let us checked in 2 hours earlier. Unfortunately, the following morning toilet broke, we informed from desk around 9am, after a long date out we came back to more broken toilet, wet floor feom water coming from the toilet. FD said they will call back in 5min to find a solution, never did, I called FD said I just switched shifts I was not informed, I’m sorry about your toilet, but mantainance is off and we are sold out dor the night and I can do anything I’m just the receptionist. On top of thi situation an Indian party was going on with super loud muisc, windows shaking and they stop until midnight. How can you be a hotel allowing your halls to played loud music after 10pm, you are hotel your priority should be your guest comfort no your side business from renting halls for events. Definitely this hotel has a poor manangment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALE M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared this with our Housekeeping, Maintenance and Event Managers so that they can investigate and address where necessary. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Anonymous Solo - 17/07/2018 AccorHotels certified review
« Very Comfortable stay and very efficient staff »

My stay was very comfortable. The staff was very very friendly and efficient. The room was lovely, spacious for a hotel room in London. The only issue was the lifts, which are a bit dated. Although there were 4 lifts, it took forever for a lift to arrive. The lift system is quite slow to keep up with the high influx of people. Otherwise it was a great stay, and I will stay with Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa A., We very much appreciate your comments regarding your recent stay at the Novotel London West. I have shared it with our Maintenance and Facility Manager, asking them to inspect the lifts in relation to your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Dr A. A. Business - 17/07/2018 AccorHotels certified review
« Even my complaint emails have not been addressed »

my 1000 word email outlines most things - except the final straw is the incorrect invoice and billing that has been charged to my account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al A., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. So far as I know, our Room Division Manager, Luca Vannine has contacted you via email regarding your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Maja Business - 17/07/2018 AccorHotels certified review
« Great! »

Employers are very nice and the hotel is beautiful and our stay was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maja/Valter V., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Judith Couples - 17/07/2018 AccorHotels certified review
« Very good facilities, and location, but Saturday night is party night »

My second stay at this hotel, and pleased to advise we received excellent service yet again. I was able to check in early, which I really appreciated. Rooms are well equipped, and very comfortable. Very smart reception, bar area and restaurant. The only let down was a very loud disco we could hear very clearly in our room (3087 I believe). It went on very late, and disturbed our sleep. We had stayed on a Saturday night before in February did not experience a loud disco on that occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith S. Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us and I have shared it with here, including our Front Office and Security Managers, so that we are aware and can address it where necessary. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong Kim Guest Experience Officer

Brigitte R. Business - 16/07/2018 AccorHotels certified review
« nothing exceptionnal »

check in very long old hotel rooms really need to be refreshed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitte r., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Misong Kim Guest Experience Officer

Anonymous Families - 16/07/2018 AccorHotels certified review
« Aircon not working, refrigerator not working. »

Would not recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shilpa D., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared this with our Maintenance team manager and the team, so that they can investigate and address. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Russell B. Couples - 16/07/2018 AccorHotels certified review
« Ok »

Hotel was ok, room was tired and not in a great condition. There was a horrible smell in there sink drain every time you put the tap on. We informed reception when we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I have shared your review with our team especially the maintenance and housekeeping managers, so that we are aware and investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Alaa R. Business - 16/07/2018 AccorHotels certified review

Good hotel and staff was so friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alaa H., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

M. M. Business - 16/07/2018 AccorHotels certified review
« The staff was extremely friendly, a true sample of excellent hospitality! »

Great location. My preferred work accommodation. The most comfortable, spacious and clean room & beds while working away. Staff friendly and attentive. I highly recommend this hotel to both business and traveling guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive the comment that you had been feeling welcomed and comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misong Kim Guest Experience Officer

Jacky Solo - 15/07/2018 AccorHotels certified review
« The biggest room I have ever stayed in London »

The room is so nice, the bed is bigger than my expectation, the checkin service was quick and smooth. However, the air con near the door keeps dropping water droplet. Overall, the room is worthy of money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ho Wing K., We very much appreciate your comments regarding your recent stay at the Novotel London West. We are delighted to read your comment that you enjoyed your stay with us and hope that you had an amazing stay in London. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Anonymous Families - 15/07/2018 AccorHotels certified review
« nice, confortable, friendly »

relaxed atmosphere, enjoyed bar, breakfast and the clean, comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback that you had been feeling welcomed and comfortable while you were staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Tony H. Solo - 15/07/2018 AccorHotels certified review
« Lovely Hotel Suite - Bathrooms Looking a Little Tired »

Check-in was very efficient. I stayed in a suite which was well fitted out except for the bathroom shower which needs a refurbish. Also, it was annoying to pay for a suite and then be charged for water. This should be included. I then left the hotel for the day with my car in the car park but validating my carpark ticket was a bit of a drama. Suggest this is made easier so we don't have to queue at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I have shared this with our Housekeeping, Maintenance and Front office managers so that they can investigate and address it where necessary. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong Kim Guest Experience Officer

M.j.r. Families - 15/07/2018 AccorHotels certified review
« Convenient. »

We stay with yourselves once or twice a year convenient access to M4 and you have car parking although not a enough concession for guests .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melwyn R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

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