Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 4,125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 17,569 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,125 reviews
TripAdvisor review
Family - 19/06/2018
« Just what was needed. »

We stayed one night at The Novotel in Hammersmith as we were going to a concert at The Apollo which was only a 5minute walk away. Everything worked perfectly from the friendly and efficient staff at check-in to the rooms and breakfast. Little touches like the pod coffee machine and Bose docking station were a surprise. I'd definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen D, Thank you for sharing the wonderful review regarding your recent stay at Novetel London West. It is always a pleasure to read nice comment and that you had a great time while you were staying here. We hope you enjoyed your stay and the concert in the Apollo too and we are looking forward to have you as our guest again. Warm regards Misong Kim Guest Relations Officer

AccorHotels certified review
Fanny Business - 18/06/2018
« Good but can be better »

Overall it’s good, especially the breakfast - great with many choices and tasty. However, the water pressure is not so well, sometimes hot and sometimes cool. Although I have changed to another room but still have this issue. The most important issue is I suspected my envelope with money inside is being stolen at my room. Since I just realised at the airport, I have no time to go back asking for details. So, this made me very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waichun W., We very much appreciate your comments regarding your stay at the Novotel London West. I stated in the email that I sent you I am investigating the situation at the moment and I should come back to you today with an answer. Thank you very much for your patience. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Stephen P. Couples - 18/06/2018
« Nice trip to London »

TRip was very good however the room design left us with a poor night sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen P., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of your discomfort we would have done our best to provide you with a solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Fiona Friends - 18/06/2018
« Accident waiting to happen! »

The hotel experience as a whole was very good. The major problem we had was with the shower! One minute the water was fine the next you were scalded. When you eventually got it regulated it would only stay like that for a short time then away it would go again - either freezing or scalding - no in between. We found this difficult enough as adults - I would not have trusted the shower to use on a child or an elderly person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine G., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Martin S. Families - 18/06/2018
« Very good »

Great bar staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed yoru stay with us and I hope you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Crina Business - 18/06/2018
« very pleased »

I enjoy staying at Novotel Hammersmith each time I visit London. Staff are very friendly and helpful , food is very well prepared and served. Rooms are cleaned, towels changed. Overall a good experience. Thank you for all your effort to make us feel welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Crina-Florentina T., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed yoru stay with us and I hope you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Kathryn H. Couples - 18/06/2018
« Very good »

Great food and the staff were capable and polite . The accommodation is a bit tired. The location was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed yoru stay with us and I hope you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Frank E. Business - 18/06/2018
« A great Friday night in! »

We enjoyed the hotel so much we stayed in! The bar was welcoming and we had really good service from the staff on duty. We had all our meals from Room Service as we were tired from our work and travels and Room Service were absolutely excellent. Fast delivery, good food and hot, also very pleasant helpful staff. We’d asked for a quiet room away from the lifts ..and got one! The room was spacious, comfortable and clean. Coffee in the bar on Saturday morning was served up by a most charming and efficient young man. A nice ending to our stay. Can’t fault anything about the hotel or the service from the staff in all areas. 10/10. Excellent. It’s not always the case in large hotels, but it was in this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank E., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and all the services provided. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope to have the chance to see you again soon. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Louise B. Friends - 18/06/2018
« I was very happy with the room and breakfast. »

I enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you enjoyed your stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
David M. Business - 18/06/2018
« I enjoyed my stay in this hotel. »

From the frindly greeting on arrival to smile when I checked all - all staff were unfailingly helpful. Great room and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Carol B. Couples - 18/06/2018
« Ok for very short stay »

Hotel was nice staff great but ended up with sinusitis because couldnt open a window building work right outside. Holes in pillow case and 3:50 for a handful of peanuts was a bit steep otherwise ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, we might have been able to do something to help you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
M. Business - 18/06/2018
« OK, excessive parking charge »

Excessive parking charges

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
R T. W. Couples - 18/06/2018
« lovely, clean and tidy »

fine, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony w., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you enjoyed your stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Business - 17/06/2018
« good nights sleep and service »

although far from lift room very well appointed and comfortable. Bar service for drinks and food very good and food enjoyable with a good variety on the menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janis H., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and we hope you had a wonderful time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

AccorHotels certified review
Thomas Business - 17/06/2018
« Functional »

Everything worked well, ver functional. Food is ok, however there is lack of atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misong Kim Guest Experience Manager

TripAdvisor review
ttfothergill Business - 17/06/2018
« Great Value Hotel in London »

With hotel prices in central London sky high last week, I decided to make a return visit to the Novotel London West, which I used in late 2016 for an Ecommerce Conference just along Cromwell Road at Earl's Court. For £200 I stayed in a good quality hotel with a gym, lively contemporary bar, well appointed Executive Room with an excellent buffet breakfast. (As a Gold Accor member I was upgraded to a Premium Exec Room on the 9th floor and treated to a complimentary welcome drink - just to make me feel special). Even though my meetings were in Marylebone I was less that 30 mins door to door using the tube - great savings, great service and a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ttfohergill, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you enjoyed your stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
David L. Business - 16/06/2018
« Another pleasant stay. »

Once again our annual marking conference was held at the Novotel Hammersmith. It’s a spacious building which offers both privacy and plenty of opportunity for socialising. The food is generally good buffet-style with a lot of variety on offer. As with all London hotels, drinks are on the expensive side but there are plenty of pubs and bars within easy walking distance. The room was comfortable and clean and I’m impressed that there are usb charging stations and speakers to be able to listen to my own music rather than have to use the ubiquitous tv set up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
John Business - 16/06/2018
« Comfortable and Convenient »

Thoroughly enjoyed the stay and particularly complement the staff all of whom were helpful and courteous. Excellent food from the restaurants and clean quiet comfy rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially food and beverage and House keeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

AccorHotels certified review
Idan H. Business - 16/06/2018
« Mediocre »

Air con. was not working, got a fan instead. When checked in, I got an even worse roon, asked to change. Overall if I would have an alternative, I would rebook.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Idan, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry to hear that your experience did not meet your expectations due to a number of reasons; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I have shared it with the team here at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Lee Business - 16/06/2018
« Good stay »

Was good. Good size clean room. Comfy bed. Noise from building site adjacent wasn’t ideal. Breakfast was ok, not the freshest. Lunch was lovely. All in all a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee C., Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, Especially our breakfast manager. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Misong Kim Guest Experience Office

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