Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,613 reviews
Novotel London West
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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442076600680

Fax: (+44)208/7488061

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 781 m

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 781 m

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 2.6 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 4.3 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 7.1 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 7.5 km

One year One, New designers

From 27/06/2019 to 06/07/2019

At 9.2 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 13 km

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 15 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 15 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with Queen size Bed

  • Max. number of persons: ‌4
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN GRILL

Type of cuisine: Other cooking style

Artisan Grill is Novotel London West's latest food and beverage outlet. Serving the highest quality meats and fish flame grilled and served in modern but elegant surroundings, it's the ideal foil to the less formal buffet style Aroma Restaurant.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

20,912 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,613 reviews

Basic

Customer review rating 4.2/5

Susan Business - 09/06/2019 AccorHotels certified review

The buffet restaurant was brilliant, not sure about the folded pillows on the beds and the bar restaurant was not as helpful or friendly as the buffet restaurant. The gym is really handy and useful

Dear Shannon, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Have a nice week. Warm regards, Alicja Marcinkowska Guest Experience Manager

mrs

Customer review rating 4.2/5

Anonymous Business - 09/06/2019 AccorHotels certified review

the rooms were clean the staff were friendly and would always help even late at night, great place to stay

Dear Natasha , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely week :) Sincerely, Warm regards, Alicja Guest Experience Manager

Confortable.

Customer review rating 4.2/5

Ernesto L. Business - 08/06/2019 AccorHotels certified review

Great location, nice deco, good service, good bar. Breakfast buffet should offer more egg options as not everyone likes runny eggs.

Dear Ernesto We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very good value for money

Customer review rating 4.2/5

Tom Business - 07/06/2019 AccorHotels certified review

Very good service in every aspect. The only thing that could be improved is the room's WC infrastructure, a lot of loose and clunky pieces .

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Syloni Fernandes Guest Experience Officer

With this being our second visit we like the hotel very much.

Customer review rating 4.2/5

J H. Friends - 07/06/2019 AccorHotels certified review

We like the hotel and its proximity to the Underground. The room was very good, and the breakfast was excellent. But, the construction and access created problems.

Dear James We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Relaxing Stay!

Customer review rating 4.2/5

Hope O. Families - 07/06/2019 AccorHotels certified review

Hotel is clean and well maintained. Staff were friendly and very helpful. On arrival, one of the managers came to us and asked where we were from and then asked the staff to promptly checked us in , which they did promptly. This was excellent customer service.

Dear Hope We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
Customer review rating 4.2/5

Gary Couples - 07/06/2019 AccorHotels certified review

Very nice rooms. And the staff, at the front desk and the dining area were fantastic.

Dear Gary We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very unhappy with service recieved

Customer review rating 4.2/5

Brian M. Friends - 06/06/2019 AccorHotels certified review

Twice had to ask for room to be cleaned , then another day we were getting ready to clean up & go out , cleaners came in & told us they had to clean room then. Asked for wake up calls twice never recieved one. We came back for another stay at the end of our tour & had to wait for 45 mins for key , even though we were told that at 3.00pm they would be ready they weren't , also bags were suppose to be sent to room after 1hr and 45 mins went to get them , they told us porter was on break Had to ask for manager as we had an appointment that night.

Dear Brian, First of all, we regret that we were not able to fulfill your expectations and would like to our most sincere apologies for the inconveniences caused. We are working hard every day to provide our guest a very pleasant and safe place where you can enjoy your holidays and we further regret that you felt that we are not able to fulfill your expectations. Please accept our sincere apologies again. Yours faithfully, Alicja Marcinkowska Guest Experience Manager

Very pleasant stay

Customer review rating 4.2/5

Pete Couples - 06/06/2019 AccorHotels certified review

As we would expect with Novotel everything went smoothly and had a trouble free stay. Once we got used to the odd layout of finding reception it was fine.

Dear Pete, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

tired rooms, lengthy service wait at the bar, unfriendly bar staff

Customer review rating 4.2/5

Mark Business - 06/06/2019 AccorHotels certified review

The room was tired, wallpaper bubbling, dated decor, shower was weak, sink didn't drain properly, shabby all round. The service in the bar was bad, having to wait sometimes 15-20 mins to get served at busy times, the bar staff seemed more interested in tidying tables and washing up in order to close up rather that serving the customers waiting. Bar shuts despite maybe thirty to forty customers in the bar - insanity!

Dear Mark Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Disappointing

Customer review rating 4.2/5

J D. B. Business - 06/06/2019 AccorHotels certified review

Misstakes at checkin causing issues in the restaurant for payments Room was not cleaned after a night bed was not done

Dear Johan , Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Rude staff and outdated decor

Customer review rating 4.2/5

Tim S. Business - 06/06/2019 AccorHotels certified review

Hotel wouldn't be open if it wasn't in a prime location. It is old in decor and unclean. One of my colleagues had cockroaches in his room. He was moved and given a free meal to apologise. Whilst the two of us eat the meal we watched a mouse run across the restaurant. Oh how we laughed! The staff are rude and unobservant. Yet again the bar staff, we stay yearly for a long job we do in Hammersmith, are undertrained, slow and there is a service charge added to everything you order at the bar! Isn't that was the cost of the item covers? I would hope so at £3 for a cup of tea!!!! Nope add service to this also!!!! Breakfast staff are rude and not welcoming. Breakfast buffet is the worst I have in a year and I stay a lot of places! fried eggs over cooked before coming out but also left for a long time before coming out and left swimming in oil. Not enough plates, plates too hot you cannot touch them, coffee machines not working. So much work need to be done. Management to be blamed here for lack of training of staff and not watching what is going on. Such a poor place. Don't stay there if you have a choice!

Dear Tim , Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again we regret that you felt that we are not able to fulfill your expectations. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Great just missed having a bath

Customer review rating 4.2/5

R C. Business - 06/06/2019 AccorHotels certified review

I found Everything was pretty satisfactory. The food at the bar was delicious I had the chick pho. The breakfast was good apart from the beef sausage was very grisly? Had to wait for eggs too. Overall a great variety of different food at breakfast. The bed was extremely comfortable and clean and tidy room. Staff were all helpful and polite.

Dear Rachael , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely weekend:) Alicja MArcinkowska Guest Experience Manager

very accommodating staff

Customer review rating 4.2/5

Sns Business - 06/06/2019 AccorHotels certified review

Excellent

Dear Ranko We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

A comfortable stay in a modern room

Customer review rating 4.2/5

Anonymous Business - 06/06/2019 AccorHotels certified review

Comfortable hotel close to transport and amenities. A modern with with good ensuite facilities.

Dear Marcie , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Good location for Apollo theatre

Customer review rating 4.2/5

Allan M. Couples - 05/06/2019 AccorHotels certified review

Excellent breakfast, friendly staff but a basic room.

Dear Allan, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Really Great!

Customer review rating 4.2/5

Dave R. Friends - 05/06/2019 AccorHotels certified review

It was great! Good staff, great food, a really good time. I'm just wondering when my hotel deposit is refunded?

Dear D R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. You will have your deposit back onto your account within 5 working days. Have a lovely day :) Sincerely, Warm regards, Guest Experience Officer

non-existent

Customer review rating 4.2/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

Extremely dissatisfied that I wasn't allowed to change the date of the booking and customer services was disgusting.

Dear Mark, We regret that we were not able to fulfill your expectations and would like to our most sincere apologies for the inconveniences caused. We are working hard every day to provide our guest a very pleasant and safe place where you can enjoy your holidays and we further regret that you felt that we are not able to fulfill your expectations.Please accept our sincere apologies. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great breakfast, tired rooms.

Customer review rating 4.2/5

Tabs Business - 05/06/2019 AccorHotels certified review

Obviously a very busy hotel with many coach’s Of guests for short periods. But the crowds where very well managed. Particularly at breakfast. Good choice of well cooked fresh food. Plenty of lifts so didn’t have too long wait. Only gripes was the lack of storage in the room & the room + bathroom looking very dated and in need of a makeover. Can’t remember the last time I had to climb into a slippery bath to shower.

Dear Alan, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Alicja Marcinkowska Guest Experience Manager

Almost trouble free.

Customer review rating 4.2/5

Anonymous Solo - 05/06/2019 AccorHotels certified review

Apart from the fact I had to wait about half an hour for food, everything went very smoothly.

Dear David We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
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