Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 18,728 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,314 reviews
NigelGraham Business - 10/11/2018 TripAdvisor review
« Good for conferences »

Good one stop shop for confereiand functionsA bit out of the way for the city with the district line taking 40 minutes to Tower HillRooms are ok but tired Restaurant is a buffet or bar snacks with limited choiceStaff are friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear NigelGraham, Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Friends - 09/11/2018 AccorHotels certified review
« Good experience »

The staff was friendly, hotel was nice and clean. The only set back was that we ordererd twin rooms but we got rooms with queen size beds which was a bit unfortunate as we where four guys on this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

Nigel G. Business - 09/11/2018 AccorHotels certified review
« Good nights sleep »

Stayed as part of a conference event, the rooms are clean but a little tired. The restaurant is a buffet which is OK but food not very warm or tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

Mark Business - 09/11/2018 AccorHotels certified review
« Nice centrally located hotel »

Nice hotel, friendly staff. The rooms were nice and clean although the carpet and décor are looking a little bit dated compared to other hotels, but this does not really detract from the room itself. I did find that the heating / cooling didn't seem to do anything regardless of how you set it, but as the room was at a temperature sufficient for myself, I did not feel the need to raise this to staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Miss G. Business - 09/11/2018 AccorHotels certified review
« Food is good but Hotel would benefit from a refurbishment »

I attended a conference. my room was too warm - aircon inefficient and air quality was poor. The room was 4105. bathroom had a smell of drains coming from the sink. The conference floor on level -1 toilets are awful - the ladies stank for 3 days and one of the doors was broken. overall it needs updating and cleaning more often. staff were pleasant thorughout. Food areas and bar was good. We had repeated issues with indirect names on our group booking, despite several conversations this persisted throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered some inconvenience with your room, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems from you mentioned to our maintenance team to prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Business - 09/11/2018 AccorHotels certified review
« Comfortable room, very helpful and pleasant staff »

I was attending a conference at the hotel and arrived very early in the day. I asked if I could check in early, the clerk looked at the inventory, and found me a room! So I was able to take my bags up and take a little nap before it all got underway. During my stay, the clerks were very helpful about charging my phone in their back office, too. The breakfast buffet was terrific -- American-style pancakes were my favourite menu item. The only glitches during my stay: my needed wake-up calls, which I'd booked at reception, didn't come, and external callers could not get through to the hotel to ring my room, and I could not reach reception when I was calling to find out what the problem was. Otherwise: very pleased with stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Finocchiaro Guest Experience Manager

Brian F. Families - 09/11/2018 AccorHotels certified review
« The hotel was in a convenient location and was very comfortable supported by an efficient staff »

Booking in was done online and it worked. Asked for a quiet room with a bath and that was provided. Room was a good size. Bath was not user-friendly for the aged - difficult to get in and out. The lifts were not as regular as I've experienced in other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

F. Couples - 08/11/2018 AccorHotels certified review
« Great hotel in convenient location »

Predictably good hotel, That's why we always stay here when in London

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr f., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Couples - 07/11/2018 AccorHotels certified review

Guest relations great. Room set ice terrible. The menu needs updating and more choices. Please ensure the person answering the phone when ringing room service understands English

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs h., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Your feedback is very important to us; please rest assured that we are taking the appropriate measures to prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Friends - 07/11/2018 AccorHotels certified review
« I was disappointed that we couldn't get a room with double beds. »

I did enjoy the food in the restaurant. Also, the rooms were satisfactory, except I didn't get a room with double beds as requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. g., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that we could't satisfy you room type request, please accept my apologies. We hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Catherine A. Friends - 07/11/2018 AccorHotels certified review
« Comfortable stay. »

The room was spacious and lovely large beds in the twin bedded room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Angela Finocchiaro Guest Experience Manager

Anita Families - 07/11/2018 AccorHotels certified review
« Excellent location to Eventim Apollo »

Excellent location. Clean in reception and bar areas. Reception staff were lovely polite and professional. Sadly, Room looked in need for a refurbishment there was cracks on the top of the toilet that was patched up. The bedding was a little off grey as opposed to crisp white you normally see. The sofa bed wasn’t made up we had to do this ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M. , Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we will pass your comments to our hosekeeping and maintenance team to improve the service. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Pascal Couples - 07/11/2018 AccorHotels certified review
« Mixed feeling »

1) Checkin : take time, then room allocated not the one i booked ( wanted one queen bed, i got 2 beds once in room) , we were able to change after going back to reception 2) Room : toilet flash very difficult to handle 3) Breakfast : not very friendly people but variety was ok ; needs to be there before 7.30 to be sure to avoid queue 4) Location : very good close from 3 tube lines , several restaurants around 5) Check out : i prepaid all and partially by point the receptionist didn"t see it and ask me to pay the points part of the bill, but error was admitted qwickly;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robez, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us; please rest assured that we are taking the appropriate measures to address the problem to our Front Office manager and Restaurant manager to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Officer

Sean P. Business - 07/11/2018 AccorHotels certified review
« DIdn't feel like a 4 star hotel »

The room wasn't thoroughly cleaned each morning, coffee pods for the machine were not replaced on any morning means I had run out after 2 days and shower gel was only replaced on one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us; please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Manager

Mariya Couples - 07/11/2018 AccorHotels certified review
« Pricey but good »

We enjoyed our stay with you very much, we liked the food at the buffet and the bar as well. The only concern is the housekeeping which skipped our room two days in a row, because we put up the don't disturb sign for half an hour. The housekeepers never returned. We called reception and even went down to talk to them about it but it took several tries to get our room cleaned. We were also concerned by the lack of a toilet brush in the bathroom which can be annoying if there is no housekeeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem to our housekeeping manager to prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Steve A. Couples - 07/11/2018 AccorHotels certified review
« MR »

Lovely room. Perfect location for Eventum Apollo. Nice bar area to relax at end of night. Full breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Finocchiaro Guest Experience Manager

Business T. Business - 07/11/2018 AccorHotels certified review
« I only pay this rate for the convenient location »

Friendly staff but rooms uninspiring, basic - not changed over many years. Breakfast buffet okay - nice veggie sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us; I am sorry, however, to read that your experience was not totally perfect. Please rest assured that your comments will be shared with all the management to improve the service. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Barbara Couples - 07/11/2018 AccorHotels certified review
« Room was cold »

The hotel is perfect for the Apollo, so close. The room was lovely and clean, however the room was freezing, asked a member of staff if he could sort it....he played around with it for a while...but could not get it working. He said that is was probably to do with the age of it. Not really good enough though ! Got back from a concert around 11pm, to find that what I can only describe ,sounding like a night club of on the floor we were staying on...or very near the building...this went on till quite late...we were exhausted and needed to sleep!! Atleast breakfast was tasty in the morning..but on a whole, I would not give this hotel 4 stars..... it's a shame because this was our second stay here, the first time was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with the heating system, please allow me to express my sincerest apologies. Should you give us another opportunity, please feel free to contact me directly and I will give you a free upgrade and a memorable stay. Warm regards, Angela Finocchiaro Guest Experience Manager

Not A. T. S. N. Couples - 07/11/2018 AccorHotels certified review
« Good experience which could have been so much better by small quick fixes »

1- the corridors on level 7 at 2.00pm were not clean... small rubbish pieces of paper... any cleaner walking around with a bag could have collected them all 2- stop using that taxi company they are not reliable and very expensive 3- thank you the room was very quiet 4- breakfast is a rip-off and the margin Novotel makes on basic breakfast items is unreal : no one can eat pancakes, eggs, bacon and drink hot water = tea for £19.00... paying breakfast makes me think that I am paying for other people “ children go free”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us; please rest assured that we are taking the appropriate measures to address the problem to our housekeeping manager and Restaurant manager to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Manager

K R. Families - 07/11/2018 AccorHotels certified review
« Pretty decent »

The hotel itself was amazing, most of the staff were amazing, but one male member was a bit rude to my autistic child. I was side stumped with the parking fee. Didn’t expect that at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you so much for your feedback regarding your recent stay at Novotel London West. We are glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. Your feedback is very important to us. Please feel free to give me more details about any member staff that have been rude or disrespectful to you to prevent future occurence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

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