Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,477 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 19,904 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 4,477 reviews
Paul S. Business - 15/03/2019 AccorHotels certified review
« OK »

OK, nothing special

Zaiga Business - 15/03/2019 AccorHotels certified review

The room seemed to be in need of renovation. The room temperature was difficult to control. I couldn't keep the window open at night when it got too hot because the window was facing the street with active traffic even at night. The sound isolation was very poor. I could hear doors slamming in the hallway late in the evening, some nights even at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaiga M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would not mind contacting me directly, then we can see what we can do to make our services better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Alice Business - 15/03/2019 AccorHotels certified review

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

R N. D. Couples - 15/03/2019 AccorHotels certified review
« Adequate. »

Small room. Smaller bathroom. Drab furnishings. All the necessary facilities but only just. Expensive. Boring.

Michelle Business - 15/03/2019 AccorHotels certified review
« Ms »

Stayed for one night for a conference. Standard comfortable room with adequate facilities. The buffet breakfast had a good variety of choice and service was good. After using the two tea bags supplied in my room I asked at reception for some more and was told that they would be brought up p my room, however these never arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Claire Business - 15/03/2019 AccorHotels certified review
« Calm, comfortable and convivial. »

Novotel delivered on all levels. Very friendly, helpful and professional staff, excellent facilities, clean rooms and very comfortable beds. I cannot fault the experience of my short stay. An oasis of calm in the metropolis.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Fawlty Towers »

I was very disappointed with my stay at this Hotel. On check in I had to wait about 10 minutes, what I couldn't understand is there seemed to be a few reception staff fiddling with the PC but not acknowledging the guests. After I checked in I went to my room on the 4th Floor opened the door and was greeted by a used room with towels all over the floor. Back to reception, had to que for another 15 mins, explained my problem and was given another room, with less than an apology and a drink voucher. checked into 8063 air conditioning broken, windows open and no word of a lie, the temperature must have been 35degrees. The whole experience made me late for a meeting, when returning to my room, the temperature had increased not dropped which resulted in a very uncomfortable nights sleep. I wouldn't use this Hotel again the management needs to regain control and spend some money on this Hotel to improve the customer experience, after all rooms aren't cheap!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding our rooms, I understand that you can find them off-putting. Our Executive Management team is working on it and we are already making improvements in our rooms. One of our Executive floor has already been fully refurbished. As you may understand, refurbishing a hotel of this size is a very long term project and it can take time for our guests to see our hotel fully renewed. As a result of this, i would like to offer you a complimentary stay for two people, subject to availability, breakfast included. Please contact me directly, so we can arrange this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Jb Business - 14/03/2019 AccorHotels certified review
« Business trip »

I had to book very late, and possibly got the last room. The hotel is ok, there was a slightly odd smell in the room, which was probably why the windows where open when I arrived, and it was the last room. The staff were great though both on reception and in the restaurant / breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Davidson B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Lem Business - 14/03/2019 AccorHotels certified review
« as expected - practical and convenient »

check in always takes too long given you have all the details already on the system room was fine - functional and non luxurious but is local for work so a good choice breakfast wasn't included despite £160 cost and GE discount check out was easy as pre paid and invoice sent through promptly

Anonymous Business - 14/03/2019 AccorHotels certified review

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice L., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Chloe Business - 14/03/2019 AccorHotels certified review
« Satisfied »

The hotel rooms are comfortable and good to stay in. The bar is small but nice for food and drinks. Breakfast was often luke warm and very busy, often had to queue for a table which meant we had to rush our food to leave on time. A large party of guests that were rude and loud late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Keagan Seitz Guest Experience Officer

C S. Business - 13/03/2019 AccorHotels certified review
« A pleasant stay but not impressed with the rudeness of one of the bar staff whn paying the bill »

The stay was for 2 nights and was fine, on the night of the 4th March when paying the bar bill there was some confusion on our tab with drinks previously paid for in cash being added to the tab and when I tried to discuss this with the bar staff member he was really rude to the point that he ended up asking a colleague to take over and stepped away with his colleague then apologising for his behaviour.

Seth Business - 13/03/2019 AccorHotels certified review
« Rooms old and tired »

Bedrooms need refurb desperately

Anonymous Business - 13/03/2019 AccorHotels certified review
« One night stay in Executive Room »

A few small issues with the room and service. 1) Light above the mirror doesn't work. 2) Thermostat/heater does not work, room was still cold even after setting to 30C. 3) Time shown on TV could not be changed (was 10 mins faster at 6pm, then about 12 HOURS difference at night: e.g. 2am being shown as 1400H - could not set alarm because of this) 4) Iron was dirty. Pressing the steam release brought out specks of white dirt (or maybe calcium collected within the iron); also no proper jug to fill up water. 5) Called reception for dental kit at night but never arrived. For one night, these issues were not a big problem. Everything else was fine.

R. I. Families - 13/03/2019 AccorHotels certified review

reasonable room, and reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Itzhak Jacob R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Alex Business - 13/03/2019 AccorHotels certified review
« Nice hotel with great service »

Room was newly decorated with everything needed. Food and drinks service was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Daniel C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

S. Couples - 13/03/2019 AccorHotels certified review
« Why you don't have German language as well ?? »

The best of all was the buffet. The stuff was so so. They removed our place as we went to get some more food. The second minus was. The day we leaving was 12 o'clock. At 8:30 am a stuff knock 3 times at our room and call room service. How can that happens? We hanging a since out side the door and say we are still enjoying our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hansjuergen S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Anonymous Business - 12/03/2019 AccorHotels certified review
« Very easy for business travel »

Early check in facilty is great, as is late check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philly A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

N B. Business - 12/03/2019 AccorHotels certified review
« OK »

Frustrated that had to book online rather direct - resulting in not able to get the 10% discount

Yusuf S. O. Business - 12/03/2019 AccorHotels certified review
« It was nice, »

Nice, clean and good, the reception was customer related, breakfast fine but there is no white cheese, Thank you,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yusuf S. O., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

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