Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,899 reviews
Novotel London West
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+ 22 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior accessible rooms with 2 twin beds

  • Max. number of persons: 2
  • Area: From 23

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour, evoking a feeling of

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,726

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

22,416 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,899 reviews

Home from home, almost

Customer review rating 4.1/5

Keith B. Business - 14/11/2019 Confirmed reviews AccorHotels

The major down side was the crash of your computer system, necessitating a long queue time to actually check in. The staff also appear to lack experience, and gave the feeling of being under training, not a major disadvantage, but less competent than at other hotels in your brands that I regularly stay at

Dear Keith, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Usual high standard thanks

Customer review rating 4.1/5

Susan E. Business - 14/11/2019 Confirmed reviews AccorHotels

All good but check-in was very long due to system error.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Nice location, check in was slow

Customer review rating 4.1/5

Suzanne Business - 13/11/2019 Confirmed reviews AccorHotels

comfortable, good amenities, but it took a really long time to check in. you could work on that process. Also couldn't use my frequent hotel number

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Syloni Fernandes Guest Experience Officer

Very expensive stay

Customer review rating 4.1/5

Anonymous Business - 13/11/2019 Confirmed reviews AccorHotels

Hotel was adequate, but the cost was prohibitive. If I was paying (instead of being booked by my company) Icould not justify staying at the hotel.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Syloni Fernandes Guest Experience Officer

Great stay for the conference I was attending at this hotel

Customer review rating 4.1/5

Sueg Business - 13/11/2019 Confirmed reviews AccorHotels

All good thanks

Dear Griffiths, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Reception area good, rooms terrible

Customer review rating 4.1/5

Zack Business - 13/11/2019 Confirmed reviews AccorHotels

The room looked as though it hadnt been touched in 20+ years. Poor compared to the main reception and bar area which was good

Dear Zachary, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
Customer review rating 4.1/5

Brian Business - 13/11/2019 Confirmed reviews AccorHotels

Very comfortable

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Spoiled by a key to our room being given to someone else and them entering our room

Customer review rating 4.1/5

Anne M. Families - 13/11/2019 Confirmed reviews AccorHotels

As described above, someone entered our room after being given a key. After speaking with reception, the lady gave me a voucher for a free drink at the bar. This was then spoiled by the barman refusing said voucher so all in all rather poor customer service. However the room (3201) was clean although not very warm and we had breakfast the next morning which was fine

Dear Anne , Thank you for taking your time to write a review about your experience in Novotel London West. We are very sorry that on this occasion you did not have a great stay with us. I will share this review with our Bar team and entire Hotel Team. I can assure you we will have a closer look on the issue brought by you to our attention. I still hope you will give us another chance in the future. Please accept my sincere apologies once again. Have a great evening. Sincerely, Warm regards, ALicja Marcinkowska Guest Experience Manager

As good as a premier inn

Customer review rating 4.1/5

Tracy Couples - 12/11/2019 Confirmed reviews AccorHotels

Friendly welcome, clean tidy spacious room with comfy bed. Added bonus of an iron and ironing board. Had a bit of a walk to room but was asked if I had a preference when checked in.

Dear Tracy , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a greet day . Sincerely, Warm regards, Alicja Marinkowska Guest Experience Officer

Good hotel in London

Customer review rating 4.1/5

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels

The hotel is of high quality with nice rooms, good kitchen and conference venue. I had a case with a lost personal item from my room, I asked the help of the staff, but got no answers, no reimbursement since last week, thus I am very unsatisfied.

Dear Alexandra Thank you for taking your time to write a review about your experience in Novotel London West. We are very sorry that on this occasion you did not have a great experience with us. I will share this review with our team, and I can assure you I will have a closer look on the issue brought by you to our attention. Please accept my sincere apologies on behalf the entire team. Have a nice evening. Kind regards, Alicja Marcinkowska Guest Experience Officer

Adequate

Customer review rating 4.1/5

Catherine D. Business - 12/11/2019 Confirmed reviews AccorHotels

Hotel is clearly dilapidated with holes in carpet, sofa and drains easily blocking. Was severely ill with gastro/vomiting following hotel breakfast (cooked food) Fri 1 Nov for 24 hours. Conference event frustrating - there are not in fact, toilets on all floors - and traipsing up 2 flights of stairs in heels, past a trip hazard (non labelled rise in floor) when you have 5 mins between presentations is not ok.

in Judgement

Customer review rating 4.1/5

Peter M. R. Couples - 12/11/2019 Confirmed reviews AccorHotels

I will complete this survey if you can be bothered to reply to my email dated November 10th when i indicated that I had left an item in my bedroom when I left .I requested that it was forwarded to me . One judges businesses when things go wrong . Do I stay with you on my monthly London visit ? Let me see if you deal with my problem

Dear Peter, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your experience at the hotel It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all times. I do sincerely apologize for any inconvenience and I can assure you I will personally investigate your request in regards to your item left behind in our Hotel. Once again I am really sorry on behalf the entire Team. Warm regards, Alicja Marcinkowska Guest Experience Manager

A pleasant and stress free stay

Customer review rating 4.1/5

Catherine H. Business - 12/11/2019 Confirmed reviews AccorHotels

The receptionist who greeted us and gave us our room keys was delightful and very professional. Breakfast was lovely and all the staff were very friendly and helpful.

Dear Catherine , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great day. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Average stay in Novotel (have seen much better Novotels already)

Customer review rating 4.1/5

Jochen F. Business - 12/11/2019 Confirmed reviews AccorHotels

1) The coffee and tea Cups in the room should be changed every day, when they are used. The Person on the reception told me that this is done only be request. PLEASE, you are normally a good brand and this Service shall be done without saying anything. 2) As I have Paid breakfast in Advance, I would kindly ask you to make a second Queue, so I do not have to wait because of People have to pay the breakfast. 3) During breakfast waiters just take the dishes as well as fork and knife, without asking. This is very impolite.

Dear Jochen, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Strong cigarette smoke smell in room

Customer review rating 4.1/5

Harry Business - 11/11/2019 Confirmed reviews AccorHotels

Downstairs of hotel very nice. Room not great and strong cigarette smoke smell.

Dear Harry, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Pleasent stay

Customer review rating 4.1/5

Søren Business - 11/11/2019 Confirmed reviews AccorHotels

Although the rooms can be quite loud at times (mostly because of the distance between the door and the floor) I enjoyed my stay. We had some issues with some packages for the exhibition, but they could be solved in an acceptable time frame. All in all, very nice hotel and the staff is excellent.

Dear Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Manager

Comfortable exhibition stay

Customer review rating 4.1/5

Antonio M. Business - 11/11/2019 Confirmed reviews AccorHotels

Every year I stay + whilst all is good I have the same grumble.....NO TOILET BRUSH IN BATHROOM....do you think I enjoy leaving my mess for the cleaners?NO,I have to remove myself + I DO NOT ENJOY THAT!

Dear Toni Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your feedback and have taken note of your comments on areas to improve. I will share this feedback with our Housekeeping team so we can improve our services. We look forward to welcoming you back in the future. Have a nice week Toni. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Did the job OK

Customer review rating 4.1/5

Simon Q. Couples - 11/11/2019 Confirmed reviews AccorHotels

All good. Signing could be better.

Dear Simon , WThank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great week. Warm regards, Alicja Marciinkowka Guest Experience Officer

Convenient for travellers

Customer review rating 4.1/5

C C. Families - 11/11/2019 Confirmed reviews AccorHotels

The hotel is located at zone 2 nearby the Underground station, which is convenient for travellers, and easy to find with just google map. The food and beer at The Lounge is satisfied. The staffs are nice and helpful. I suggest a renovation of the bathroom.

Dear Chun Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Have a great weekend. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Weak and Unstable Shower

Customer review rating 4.1/5

Jimmy L. Business - 11/11/2019 Confirmed reviews AccorHotels

I only stayed here for 1 night but I have had a really unpleasant experience that would turn me away from the Novotel forever. I am very disappointed that the shower water was very weak, and the water temperature was very unstable that every few seconds, it would either go up that hurt my skin or go down that was too cold especially in the cold weather. It was giving me a hard time for taking just a 10 mins shower. I am surprised that this international hotel company couldn't even manage such a simple thing well.

Dear Jimmy. Thank you for taking your time to write a review about your experience in Novotel London West. Please accept our sincere apologies for areas and services where you felt disappointment with you stay. It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all time and on this occasion we didn't provide those services, please accept my apologies. I will share your feedback with entire team so we can have closer look into all issues brought by you to our attention . Once again we are really sorry for you disappointment. Have a great weekend. Warm regards, ALicja Marcinkowska Guest Experience Manager
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