Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 3,896 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 15,102 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,896 reviews
AccorHotels certified review
M.f. Business - 10/12/2017
« Good Experience. »

Once again. pleasant staff efficient service, thank-you.

AccorHotels certified review
Anonymous Business - 10/12/2017

Always familiar and good.

TripAdvisor review
Couples - 10/12/2017
« Nice location directly next to Apollo Theater »

Situated near Underground of Hammersmith and in 3 minutes walk to Apollo Hammersmith this was a good choice. Even located on a crossroad with a lot of traffic, the rooms were silent thanks to triple glazed Windows. Rooms not cosy, but ok, furnished with everything necessary, same with the somewhat outdated bathroom. I would have expected a Little more comfort as a) it is a Novotel, b) we booked a Superior Room. Breakfast room and Bar are nice, breakfast ok, Bar staff not really friendly when midnight Approachs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriele B, thankyou for your review. Whilst it's a pleasure to hear that the hotel suited your needs, our sincerest apologies that we let you down in regards to the service you experienced at the bar. This feedback will be given to our Bar Manager so they are aware.

AccorHotels certified review
Neil C. Solo - 09/12/2017
« Great hotel »

Free upgrade to Executive room was a lovely touch and the room itself was really comfortable. Nice clean and modern, with a lovely bathroom and a great shower. Fast free wifi and a brilliant view over Central London.

AccorHotels certified review
Anonymous Business - 08/12/2017

As usual the stay was OK, but there are cheaper options that are more up to date and have a newer/fresher feel and look.

AccorHotels certified review
Lynne H. Business - 08/12/2017
« Comfortable stay in a convenient location »

As on a previous occasion, the hotel was clean, comfortable and convenient for our stay. There was some confusion over when payment for the room was taken (I asked for it to be charged at check-in, with no pre-authorisation on my card, so was somewhat surprised on checking out that the transaction had not been completed as requested).

AccorHotels certified review
Alessandro Business - 07/12/2017
« A very nice hotel »

The room was clean, large and nice. The breakfast was very good, the lobbies really modern , overall it was a very good experience. The only thing I can say to improve it would be to install new electric plugs in the room, maybe with USB for those who need to recharge multiple devices for work

AccorHotels certified review
Djw Business - 07/12/2017
« djw »

hotel clean, well decorated, food excellent. only downside was that the soundproofing in the rooms could have been better. People walking down the corridors were easily heard in the bedroom, even though they were just talking.

AccorHotels certified review
Mr M. R. Couples - 06/12/2017
« Great stay; met all expectations »

Having stayed here before this visit was up to the usual standards. All good, no complaints

AccorHotels certified review
Anonymous Families - 06/12/2017
« Good »

Tv was don’t work Am9:30 check in thank you Breakfast was satisfied

AccorHotels certified review
Mike Solo - 05/12/2017
« Was ok »

Ok

AccorHotels certified review
Omer Business - 05/12/2017
« Service levels not as good as I am used to at this hotel. »

Room was fine but bathrooms were not cleaned thoroughly e.g. waste baskets not emptied daily. On Friday and Saturday evenings, got no response when trying to call any hotel department from my room (was trying to contact front desk, housekeeping, guest services, operator, etc.). After an hour, someone finally picked up. I asked for blankets, and they told me housekeeping was closed and none available. None delivered next day either. Finally, I asked for a 4:45 am wake up call on sunday - phone rang a few times, went to voicemail and no one ever tried calling again. Had I not set my own alarm, I would have missed my flight! Very disappointing experience this time.

AccorHotels certified review
Wim W. Couples - 04/12/2017
« nice staff, good breakfast good vibe in the hotel »

Was our 4th time in this hotel and we keep coming back for the nice staff, good area, good bus and underground connection and quiet hotel overnight

AccorHotels certified review
Marie C. Families - 04/12/2017
« Comfortable and pleasant »

One night stay, parking reasonable, breakfast delicious and great selection. Midday check out meant for a relaxing morning.

TripAdvisor review
smith294 Business - 04/12/2017
« Business Trip »

This hotel is a great location for London Olympia and is close to Hammersmith underground station. The bar area is kept very well and the service from all the staff is very good. The only down points on this particular stay was that the room I was issued seemed very tired. The bathroom door would not close properly and kept sticking. the safe in the room did not work and it kept saying call service (which I did not have time to do) and one of the plug sockets near the bed did not work. There was also a lot of noise around 2am on the second night of my stay but I guess this was down to other guests rather than the hotel. A little disappointed with the room, but this hotel is generally pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear smith294, Thank you very much for this review. I am happy to read that you enjoyed your stay with us. However I am really sorry to read that you experienced some issues with you bedroom and I would like to apologize for that. Please rest assured that, should we have been aware of the discomfort you were experiencing, we would have done our best to provide you with a solution as soon as possible. Sincerely, Marjorie Morello Guest Relations Officer

AccorHotels certified review
Julia G. Families - 03/12/2017
« Luxurious hotel stay. »

Loved the room, and it was a delicious breakfast. Cosy bed and I had a nice hot bath and slept well.

AccorHotels certified review
Martini Friends - 03/12/2017
« A very Pleasant Stay »

Hotel Reception very efficient. We had two triple rooms booked for one night and we were upgraded to two Executive Suites. We found these to be clean and satisfactory to our needs. However, knowing that 3 adults would be staying in each of the rooms, only 2 bath towels and 2 hand towels were left. I spoke to reception in the evening on our way out, who assured me that an extra bath and hand towel would be put in both rooms for our return. This was not the case and I had to ring down to reception to ask again. The gentleman on reception apologised and said that 'housekeeping' had locked up but he would get Security to open up and deliver the additional towels. Shortly after, a security man came up with one set of bath and hand towels for one room but not for the other. Again I had to call reception who sent the man back up with two more towels. I found this to be quite frustrating. There was also one towelling dressing gown and 1 pair of slippers in the wardrobe in room 5015 but nothing in 5014. Room 5014 had an IPOD docking system and 5015 did not. This was not a major problem but I felt that for an executive suite, this was rather poor. Moving onto the bar area, the service we received was very welcoming and the breakfast the following morning was extremely tasty and plentiful.

AccorHotels certified review
Julie A. Couples - 02/12/2017
« It's been better »

It's been better. We were welcomes well to the hotel, however when we arrived at the room we noticed there wasn't a sofa bed as stated when booking. The room was very warm and we couldn't have the windows open due to the outside traffic. The bath plug wouldn't remove so we had to fiddle to remove the bath water.

AccorHotels certified review
Carl S. Business - 01/12/2017
« good and bad »

I stayed several times at this hotel and will do again. However this time I was not satisfied with the room due to heating fans and bad water taps

AccorHotels certified review
Adrian Business - 01/12/2017
« Just ok »

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