Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,833 reviews
Novotel London West
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+ 22 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Twin

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Our restaurants and bars

ARTISAN

Type of cuisine: International

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,726

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

22,097 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,833 reviews

Clean and pleasant stay.

Customer review rating 4.2/5

Anonymous Business - 14/10/2019 AccorHotels review

The original room which was allocated to me had a faulty toilet flush. Your reception has kindly upgraded me to a better room, and I am appreciative of this. The little downside is that the water pressure from the bath shower is kind of low, and turning the faucet knob does not help. By and large, room is clean and tidy. A pleasant stay. The baby grand piano at the hotel reception is a real plus!

Dear Tan , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week ahead. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Great hotel stay

Customer review rating 4.2/5

Rod Business - 14/10/2019 AccorHotels review

Very friendly staff & clean & good facilities.

Dear Rodney , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great day. Sincerely, Warm regards, Alicja Marinkowska Guest Experience Officer

It’s was all fine thank you

Customer review rating 4.2/5

Kate Business - 14/10/2019 AccorHotels review

Everything was there that I needed and the conference facilities were good

Dear Kate , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week. Sincerely, Warm regards, ALicja Marcinkowska Guest Experience Officer
Customer review rating 4.2/5

Anonymous Business - 14/10/2019 AccorHotels review

The staff was very friendly. Rooms were somewhat clean, but the carpets definitely needed to be cleaned or replaced. Toilet was very difficult to flush.

Dear Cassandra , Thank you very much for taking your time to write a review of your experience with us at Novotel London West . Thank you for appreciating our great team. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Many Thanks, Warm regards, Alicja Marcinkowska Guest Experience Officer

Easy

Customer review rating 4.2/5

Sophie H. Business - 13/10/2019 AccorHotels review

Alicia was particularly helpful and went out of her way to help me with printing to a deadline

Dear Sophie , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day It was a pleasure meeting you. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Horrible Hotels

Customer review rating 4.2/5

Piers S. Business - 13/10/2019 AccorHotels review

This place is a factory hotel and hasn't moved on since hotels of the 1980s. And it's expensive for the old-fashioned, poor quality place it is.

Dear Piers, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing some upgrades to the property within the next couple of months. Thank you again for bringing this issue to our attention and we really hope you will give us another opportunity to serve you better in future. Once again our sincerest apologies on behalf the entire team. Warm regards, Alicja Marcinkowska Guest Experience Officer

Where do I even begin? Godawful

Customer review rating 4.2/5

Spike Business - 13/10/2019 AccorHotels review

I usually stay at hotels that offer a "green option" where the housekeeping services are curtailed to reduce the volume of laundry and trash. I was appalled that housekeepers routinely disposed of opened and barely used shampoo and a bar of soap I had been using for 3 of my 5 day stay was also thrown out for no apparent reason. Leave the partially used shampoos alone until the guest throws them in the trash! I had to lock them IN THE SAFE so I could guarantee they would be there when I came back to the room. I am trying to reduce the amount of waste I generate in travel but the staff seemed committed to maximizing the amount of waste, even tossing a partially used toilet roll. Train your staff better! When I arrived, the room temperature setting was set to 30 degrees celcius. Nobody needs a room that hot. It was virtually impossible to cool the room down because the windows pull themselves closed. I had to wedge my belongings into the window to keep them open, and I still had to write notes to the housekeeper to leave the window open and not to turn the heat up to ridiculous settings. I could not sleep in that room because it was boiling hot all the time. It gives me a migraine to try to sleep in that kind of environment. The entire hotel was an oven. I took to opening every hallway window on my floor, which made it almost tolerable to walk from the elevator to my room. I've never broken a sweat over breakfast but the restaurant was also like a sauna. I also had to jealously guard my plate at the breakfast place because on SEVERAL occasions I got up from my partially eaten breakfast to get another cup of coffee to find that my plate had been cleared. So then I would go get more food and come back to find my coffee cup removed. I don't want to play passive aggressive games with waitstaff. I actually got into an argument with one of the servers who insisted on taking my breakfast plate WHILE I WAS STILL EATING IT. The person had the nerve to try to argue that this was "[her] job" and I had to insist that she just leave me alone, and physically moved to sit in a different part of the restaurant from then on. Meanwhile the room I stayed in had an absolutely disgusting, dirty carpet, and the bedside table in the room had a splotch of sticky residue on it that I had to clean myself, and that reappeared over several days, as though the cleaner was putting her filthy bucket on the bedside table and leaving a ring of gross pink sticky stuff every day, which I ended up cleaning every afternoon when I returned. As the days went on, it sure seemed like the housekeepers were putting progressively rougher towels in my room. The first day they were nice and fluffy and the next they were scratchy and horrible and then it got worse. I had nothing but pleasant interactions with the housekeeping staff but something was definitely off. Given a choice, I would never stay in this hotel again. It was a barely tolerable experience from start to finish.

Ms

Customer review rating 4.2/5

Rachel Business - 13/10/2019 AccorHotels review

We had several issues. From the breakfast buffet not having our information, our key card battery needing to be replaced, toilet not working and the tv needing to be reset.

Dear Rachel , Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience wasn't good this time; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with every single department involved to address the problem and prevent future occurrence. Once again accept our apologies from entire team. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Excellent!

Customer review rating 4.2/5

Angela M. Business - 12/10/2019 AccorHotels review

The rooms are great, service amazing, staff friendly, very attentive to needs..Excellent

Dear Angela , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a lovely weekend.Thank you one more time. Sincerely, Warm regards, ALicja Marcinjowska Guest Experience Manager.

Good hotel, but...

Customer review rating 4.2/5

Sorin M. Business - 12/10/2019 AccorHotels review

Nothing to complain about it, really. Only thing that it should have been better was the checkin and checkout. I arrived a day later than planned because of cancelled flight. I informed the hotel via mail, but I still had to pay the room. I know that this is the „usual“ but I wished that they had some understanding for this situation where the nature prevented me to arrive as planned.

Dear Sorin, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. i will share your feedback with our Front Office Manger to improve on to improve our services. Thank you again for sharing your experience, and we hope to welcome you back again in future. Have a great Weekend. Warm regards, Alicja Marcinkowska Guest Experience Officer

all good - but invoice missing after 2 days

Customer review rating 4.2/5

Daniele Business - 11/10/2019 AccorHotels review

all good, hotel is ok, but i still didn't receive the invoice via email as requested. I contacted call center, no news so far.

Dear Daniele , We very much appreciate your comments regarding your stay at the Novotel London West. I am sorry you haven't received your invoice I have requested for our front office team to resend the invoice to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cathelijn Guest relations team

owner

Customer review rating 4.2/5

Niels B. M. Business - 10/10/2019 AccorHotels review

Basically OK, but check in was very slow. Air conditioning very poor

Dear Bjorn , Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Once again sorry for the inconvenience. Have a great day. Warm regards, Alicja Marcinkowska Guest Experience Officer

Very good

Customer review rating 4.2/5

Anonymous Families - 10/10/2019 AccorHotels review

Great location close to tube, good rooms, great breakfast with variety not only eggs+bacon, the food at the bar could have been better, e.g. Meltet cheese that was not meltet, cold pizza etc

Dear Cecilia Marie , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great afternoon . Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Room felt and smelled musty. Neither shower nor sink drain worked- water kept gathering. Hallways looked dirty. Food and coffee in cafeteria for breakfast was cold on the first day at 8:15 a.m.

Customer review rating 4.2/5

Anonymous Business - 10/10/2019 AccorHotels review

Room felt and smelled musty. Neither shower nor sink drain worked- water kept gathering. Hallways looked dirty. Food and coffee in cafeteria for breakfast was cold on the first day at 8:15 a.m.

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel . It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I will share this feedback with our Maintenance & F&B Department so we can improve our services and serve you better next time if you decide to come back. Once again accept my sincere apologies on behalf all Novotel London West team. Warm regards, Alicja Marcinkowska Guest Experience Manager

Nice stay

Customer review rating 4.2/5

Anonymous Business - 10/10/2019 AccorHotels review

It was a nice stay. Check-in and check-out was smooth and quick. Breakfast was also good. The only thing that bother me is that even though I hung my towel up, the house keeping still changed my towel.

Dear Ka Wai, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to positive feedback. I will share your comments with our Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great day. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer
Customer review rating 4.2/5

Patty Families - 10/10/2019 AccorHotels review

The room looks old A very long walk to reach the room from the lift Should provide shower cap

Dear Patama , Thank you for taking your time to write a review of your experience with us at Novotel London West. We are very sorry that on this occasion that you did not have a great stay with us. I will share this review with our teams to better improve the services we offer. We look forward to welcoming you back in the near future so we can serve your better. Once again please accept my apologies Kind regards, Alicja Marcinkowska Guest Experience Officer

Large hotel, always feels intimate

Customer review rating 4.2/5

F. Couples - 10/10/2019 AccorHotels review

Our 10th visit. That probably says it all!

Dear Raymond , Thank you for choosing our hotel again, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thank you again and have a great weekend . Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Pter F.

Customer review rating 4.2/5

Peter F. Business - 09/10/2019 AccorHotels review

Always extremly helpful staff! Thank you for the upgrade to exec room and for the chocolate.I had a nice stay after the long working days full with meetings. p.s. The pancskes in the morning are still my favorite.:)

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Met my expectations

Customer review rating 4.2/5

Patrick W. Solo - 09/10/2019 AccorHotels review

Great....service was fast, food delicious and affordable, room clean and decent size

Dear Patrick, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great day. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Officer

Good location

Customer review rating 4.2/5

Jade F. Couples - 09/10/2019 AccorHotels review

The hotel is near to the airport and about 3 mins walk to Hemmersmith station. The station is within a mall, Braodway Hammersmith. There is Tesco and food outlets. The stay is good and breakfast is the usual Novotel chains spread. On the accor website, it seems the hotel is quite a distance from city but it is just a few away. It is a great valut to stay there and we have a very comfortable stay. No complaint

Dear Jade, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
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