Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 4,096 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 17,287 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,096 reviews
AccorHotels certified review
Lesley Couples - 21/05/2018
« Near train/bus station. »

Clean room, nice staff, near public transport. Catholic church very near.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted that the hotel was central to your needs. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Louise Business - 21/05/2018

Towels awful, bed comfy Breakfast felt crowded and hectic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry to hear that your experience did not meet your expectations due the towels in your room and number of guests at breakfast; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I will share it with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Cristiane Business - 21/05/2018
« Feedback on room facilities »

Did not appreciate the bathroom... could not open the drain from the tub and flush of toilet was very weak....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristiane, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the issues with your bathroom is very important to us and I have forwarded this to our Maintenance Manager to address. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Rickard L. Business - 21/05/2018
« Good stay during conference »

Good stay during conference. Most things worked out very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rickard, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially the conference organiser for IBM. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Mark W. Couples - 21/05/2018
« Superb location. »

Just of A4, do those travelling from Wales and West do not have to drive around or through London. Hammersmith Tube is 5 minuts walk from hotel, so central London easilty accessible within 15 minutes on tube. Hotel is spotless and staff are very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted that the hotel was in the perfect location for your travels. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
L. A. Business - 21/05/2018

i liked the hotel but there were a few problems: One time I got a towel with a brown stain on it- not very pleasant. There was also an alarm in the middle of the night. I was lucky to to go to sleep AFTER THE ALARM WORKED-since it would terrify me had I waken by the alarm that night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. Our apologies that the fire alarm was activiated during your stay and therefore disturbed your sleep, however it is a requirement by law to have a working alarm system in the hotel for when we have situations such as what we did. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Regards, Sarah Martin Guest Experience Manager

TripAdvisor review
Business - 21/05/2018
« Average »

Showering in a small tub where you have to bend over to wash your hair is not according to the price. We were there for work, where afterwards a drink was provided. Three times in a row that they ran out of beer. First day after 15 minutes. For the price of breakfast you should get at least some fresh orange juice. Staff was friendly, lobby looks nice, conference room were ok.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou for your review ronbakker. It is disappointing to hear that you were unhappy with your stay and I will share your feedback with the team, including our Bar Manager. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
A. C. Couples - 20/05/2018
« Great location good value »

Check in was quick and efficient. Room was good size clean and well appointed. Bar was vibrant which was a nice surprise as usually hotel bars can be bland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially our Bar Manager and his team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Rob Couples - 19/05/2018
« Not bad »

Lovely hotel Rooms not bad Safe in room broke tried to call reception no answer After 10 min Finally went downstairs to report it And it was fixed Hairdryer in bathroom broken Not great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto P., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the issues you were experiencing we would have done our best to provide you with a solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Couples - 19/05/2018
« Very good »

Upgraded to Executive Suite! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay wit us and I hope that you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Sam M. Solo - 19/05/2018
« Mr »

Very pleasant. It was good once again to be recognised after five months.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback, especially from our return guests, and I'm delighted that you had another enjoyable stay with us. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Robert R. Families - 19/05/2018
« The Hotel was a highlite of our accomadation on our trip. »

The Hotel was clean and fresh from top to bottom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Bonnie A. Couples - 19/05/2018
« Really good. »

One small problem with getting hot water and we were given a room for handicap people which was fine except the shower was really low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bonnie Lynn A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay wit us and I hope that you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Mark B. Solo - 18/05/2018
« Extemely pleasant. »

I really enjoyed my stay, your staff were very friendly and assisted me on numerous occasions to find my way to different places to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Marlon Business - 18/05/2018
« It was great and cosy! »

it was very welcoming with great staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlon B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoye dyour stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Friends - 18/05/2018
« Clean and comfortable. »

Good, most pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Business - 17/05/2018
« Really good! Nice room, good food and good service! »

Everything went really well from the booking and checking in to the evening meal to the event the next day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and I hope that you had a wonderful stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Louise Families - 17/05/2018
« Excellent day with really helpful staff »

Had some issues with my booking but check-in staff went really out of their way to sort it. Great size room. Really comfortable beds. Room really quiet despite overlooking the A4. Very close to Hammersmith tube. Super breakfast. What's not to like. Planning to stay here again when I'm in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Chip Business - 16/05/2018
« It was okay. »

Nice room, nice breakfast and quick check in. Shower was inoperable and bathplug didn’t fit which was a painCheck out was difficult due to a lack of staff and confusion at the desks. Okay, but generally too impersonal and expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel London West. My sincerest apologies that you experienced some issues with your room and your checkout and I will share this with our Maintenance and Front Office Managers so that they can address this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Rox Business - 16/05/2018
« Insights to Hammersmith »

The overall stay was grand. I likes the location and room configuration. Sunrise into my room is my favorite as I am an early riser. The only minor complaint was that one of the lifts was not working and early morning trips to breakfast were a bit delayed. The service throughout the areas of the hotel was fabulous. Staff at the registration and lounge were helpful, cheerful, and proactive. Hugs all around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxanne B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoyed your stay with us and I hope that you had a wonderful stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

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