Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 18,896 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,343 reviews
Mohamad C. Families - 08/12/2018 AccorHotels certified review
« Dirty room & disgusting Carpet (Rm.6052), no drinking water, very bad check-in & checkout. »

Positive Points: 1. For me & my wife, the only positive point about your 'Novotel London West' is that it is close to Hammersmith metro station. Negative Points: 1. I arrived to your Hotel at 11:45 am, & receptionist didn't accept to me to Check-in before afternoon (she said not before 2:30 pm) which forced me to leave my laugage at hotel to come back & check-in late after dinner (knowing that I am a member at Accor). 2. Room Carpet was disgusting & dirty. 3. No Drinking water was available. 4. When I checked-out, I ordered a Taxi from the person who checked me out who told me that it needs 10-15 minutes to arrive, however the Taxi arrived 70 minutes after my call & that made me almost lose my Pre-booked Eurostar to Paris. 5. My room heater didn't work (Rm.#6052). My over all experience with your hotel was bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, the very day of your stay with us, the hotel had a high occupancy and all the rooms were occupied. In order to accommodate you we had to wait until the room was ready. Check in time in Novotel London West is 14.00. When you are planning to visit us next time, please, kindly, let us know you would like to arrange an early check in. Further, I passed all your detailed feedback to the Management team to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have any questions I would like to kindly ask you to contact Guest Relations Department at your convenience on H0… Sincerely, Anna-Maria Serafini, Guest Relations Officer

Lisa T. Families - 08/12/2018 AccorHotels certified review
« Winter wonderland »

Lovely stay with our 2 children to goto winter wonderland!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa T., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luca Vannini Rooms Division Manager

Charles Business - 08/12/2018 AccorHotels certified review
« Short but provided all I needed »

Enjoyable. Nice breakfast, quick service, comfy beds and well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica F., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luca Vannini Rooms Division Manager

Sharon E. Couples - 08/12/2018 AccorHotels certified review
« Nightmare of a stay »

Awful my pre -paid room was deducted twice , they had no food room service , and when enquire why they just said you can have sandwiches for £15, and was woken up at 8.30am by a maintenance man, all just disastrous, and sent e mail to manage and had to call 3 times to get my money refunded. Still no reply to my email to date.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon E., Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I passed your detailed feedback to Food and Beverage Manager. In order to investigate, we would like you to kindly let us know , at what time you tried to order the Room Service.In Novotel London West this service operates 24 hours. The Room Service menu could be found in the room. After 23.00 there is a possibility to order sandwiches and salads. However, you can enjoy delicious warm meals at the lounge bar or restaurant till 23 PM. Further, we tracked the email history between the hotel and you, as our guest. Your email has been answered accordingly and the refund has been made. I would like to kindly ask you to contact Guest Relations Department on H0… if you have not received any of mentioned above. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the Sincerely, Anna-Maria Serafini Guest Relations Officer

Miss Y. Business - 08/12/2018 AccorHotels certified review
« Terrible staff »

Check in was great the guy who checked me in was new, he was very friendly and professional. But the rest of the women staff were rude and unprofessional. I tried to call the reception on my first day between 5.30pm-7.15pm over 20 times not once was answer. When I woke up at midday I called reception to ask for one hour extension because I woke up late, she just say no, I can’t I never heard someone so rude on the phone before. She had zero telephone skill, no basic telephone manners. It’s completely rude and not understanding. When I left my room, I saw the house keeping still cleaning other rooms so why rushed me out when she is still cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Ms Y., Thank you for taking the time to feedback to us following your recent stay. You kind feedback for Luke has been noted, he’s delighted even as a new starter he made a good impression. As you can imagine I was not impressed that the other members of the teams haven’t given you the same level of service. I would like to assure you your feedback has been passed onto the team, and we have addressed the telephone manor with all individuals on duty of that day. Ms Y. it does not excuse the manner in which you were addressed however we do have an exceptionally busy property and check out time on many days does need to be respected, housekeeping as onsite throughout the day with various tasks but departures are always the priority of their tasks to allow everyone the contracted arrival time of 2pm. I have also made note of your feedback in regards to the heating and cleanliness, this has been passed to the relevant heads of departments. Ms Y. I again apologise for the service failure on our side, as you are a valued silver member I have already added a 500 points bonus to your le club account. If you do return to us on pleasure or business do not hesitate to contact me, I hope we get another opportunity to welcome you back. Kind regards Lauren Front Office Manager

Fifi W. Families - 07/12/2018 AccorHotels certified review

Lovely stay, the staff are outstanding so friendly and can’t do enough for you. Credit to the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with all our team that work hard continuously to improve the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

Brian Families - 07/12/2018 AccorHotels certified review
« pleasant »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« OK »

rooms expensive for what they are asked for new batteries for remote - never came asked for taxi to be booked - never came too many people and not enough space at breakfast - why not open the other side?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem to all the team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Manager Guest Experience Officer

Ulla Business - 07/12/2018 AccorHotels certified review
« So-So »

Bar area: Nice. Reception area: Nice. Room: Nice. Good big single beds with nice duvets and pillows. Service: Room for improvement. Only shampoo and shower gel on the bathroom. After having used our supplies of tea and coffee they did not bring any new supplys. Breakfast: Not impressing ...Eg Omelet made like a pancake. Over all - the walking areas looked rather old and shappy, our door only had half of the security lock maybe because the door frame had been repaired with plaster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Manager

Solo travel - 06/12/2018 TripAdvisor review
« Excellent breakfast but noisy surroundings »

The room had everything I needed, and the bed was very comfortable, but I barely slept a wink because of the traffic noise outside. Maybe offer complimentary ear plugs to your clients? ;-) I guess not everyone is as light a sleeper as I am, though.The breakfast was excellent. A very wide range of variety, and everything was scrumptious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 816marjanv, Thank you so much for your feedback regarding your recent stay at Novotel London West. I'm glad to hear that you enjoyed your breakfast experience with us, I am sorry, however, to read that you haven't had a good sleep due to the noise coming from outside. Next time you will stay with us please don't hesitate to contact us at any time and we will be happy to provide you with ear plugs or any other amenities needed. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Alexander S. Solo - 04/12/2018 AccorHotels certified review
« Clean, quiet, comfortable and convenient but a bit expensive. »

It was fine. The room was clean, quiet and comfortable if a little spartan. There was no toothbrush, for example, and only one tiny bar of soap. But generally, it was OK. The breakfast was worthwhile. I was seated immediately, the food was tasty (especially the croissants/petits pains au chocolats) and there was a satisfying wide range of options. I hope to return to the Novotel London West next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

Jane D. Couples - 04/12/2018 AccorHotels certified review
« Nice! »

Very nice and quiet hotel. Close to tube and shopping center westfield.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.T., Thank you for taking the time to share your feedback. We are glad to know that you had a good stay with us. We hope to welcome you back to our hotel very soon! Warm regards, Angela Finocchiaro Guest Experience Manager

W Business - 04/12/2018 AccorHotels certified review
« Room cold even when using aircon, confused check-in, confused check-out, incorrectly charged room service after check-out »

Confusion and delay at check-in - we have a booking, there was a booking but got cancelled the day before we arrived (????) - ah yes, there is a booking. Very frustrating. Check-out - no issues, but then the bill was emailed and an incorrect room charge has been applied to my account. I am still working through that. But why was I not informed of a room charge at check-out?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bailey, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with your booking and your bill, please allow me to express my sincerest apologies. Please feel free to contact the front office supervisor on h0… for any inquiry about your invoice. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Angela Finocchiaro Guest Experience Manager

Couples - 04/12/2018 TripAdvisor review
« Poor carpet, Bad check-in time, Bad check-out time »

I stayed at 'Novotel London West' fm. 28 November - till 1 Decemeber 2018.Since I am a member at Accor, I asked for 1 hour delay for check-out (1pm) which was not granted.Check-in was even bad since I arrived at 11pm, & Reception Desk didn't admit me in until after 2pm.Carpet was terrible (had cigarette burms) & was very dirty as well.Drinking Water was only available at arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sightsee47302694463, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. Your feedback is very important to us, please rest assured that we are going to share your comments with all the front office team to prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Warm regards, Angela Finocchiaro Guest Experience Manager

L O. Business - 03/12/2018 AccorHotels certified review
« Car Parking what a Nightmare »

The facilities, staff and hotel are lovely. However the cost and nightmare of sorting out paying car parking was like pulling teeth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O'Brian, Thank you so much for your feedback regarding your recent stay at Novotel London West. I'm glad to hear that overall you enjoyed your stay with us; I am sorry, however, to read that your experience was not totally perfect. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

Maz Friends - 03/12/2018 AccorHotels certified review

Very helpful and friendly extremely professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela Finocchiaro Guest Experience Manager

Anonymous Business - 03/12/2018 AccorHotels certified review
« Hotel is ok »

I have been staying at this hotel for quite some time as it is close to my local office. I will say that the staff is less than friendly and that is consistent from stay to stay. My encounters at the front desk are always long and slow. And, if I bring up any concerns it's typically met with indifference. I realize Novotel is sort of a "no frills" hotel...but more helpfulness and consideration from the staff would go a long way to improve the experience. I will think twice about booking this hotel on my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with our front desk team and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem to the Front Office manager and all the team to prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Angela Finocchiaro Guest Experience Manager

Sarah M. Couples - 03/12/2018 AccorHotels certified review
« Poor customer care »

I received an email offering an upgrade to an executive suite from a queen and signed up. It appeared that I was put on a waiting list but no one confirmed that I had received an upgrade. When I entered the room I called reception and they stated that I was in a queen. When I left the hotel charged me for an upgrade. When I queried it the receptionist looked bored and went to get his manager, who came out from behind and was equally unhelpful, so I just paid and left

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem to all front desk team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Finocchiaro Guest Experience Manager

Ra… Business - 03/12/2018 AccorHotels certified review
« Check out - day change »

Upon checking in I advised the front desk that my travel plans changed and would be checking out one day earlier, I was still charged on 11/30 and was told the manager would advise. I haven't heard anything yet, please let me know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that we haven't come back to you regarding your inquiry. I have now forward you request to the Front Office Team that will come back to you sooner possible. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, AngelaFfinocchiaro Guest Experience Manager

Anonymous Business - 03/12/2018 AccorHotels certified review
« Good as normal but are standards slipping a bit? »

Staff very helpful as always but room was a bit tired out and corridors to it etc. Some of the other rooms I have stayed in are of a better standard. Breakfast ok but maybe slipping a bit as well. I have stayed here about 20 to 30 times over the last few years and the general standard seems to be slipping a bit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you so much for your feedback regarding your recent stay at Novotel London West. We're glad to hear that overall you enjoyed your stay with us; I am sorry, however, to read that your experience was not totally perfect. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem to our maintenance manager to prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Angela Finocchiaro Guest Experience Manager

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