Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 4,048 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 16,682 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,048 reviews
TripAdvisor review
pascalkessler Business - 20/04/2018
« Quality but quite noisy »

The hotel is of high quality. Unfortunately it was quite noisy to sleep in my room because of the presence of a busy motorway at the feet of the establishment. Nice hotel but in a place, which is rather not very nice.

AccorHotels certified review
Luke Couples - 15/04/2018
« No frills »

Hotel was well located and had all the features we were expecting from it. Several staff seemed unfamiliar with some hotel services (eg how to arrange transfers, laundry process, etc) and presented us with incorrect information at times, which was disappointing. Housekeeping was also occasionally lacklustre with tissue boxes and other amenities not replaced on some days. The room was however spacious and comfortable, and the staff were, on the whole, eager to please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Graham J. Families - 14/04/2018
« A lovely experience »

Room was big, clean an comfortable. Loved the hotel bar and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Abby Families - 14/04/2018
« Staff were great and responsive »

Bathroom was quite outdated and showed major signs of wear and tear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abigail, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Juha K. Families - 14/04/2018
« Very nice »

Good location, hammersmith tube nearby. Breakfast was many sided and excellent. Service was friendly. Can't complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juha, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Jb Business - 14/04/2018
« Bed linen was stained and dirty »

Reception/checkin was easy and the male customer gent was very good and welcoming. Room was comfortable, but had to call house keeping to come change the sheets as it was dirty and stained. Breakfast was good but the plates were very hot and not safe to hold in bare hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
J. G. Friends - 14/04/2018
« Hotel was ok, not as great as I was expecting! »

Room was clean, but not as luxurious as I was a expecting to be honest, the view was awful! There was a pretty good selection of food at breakfast but unfortunately, as with most buffets, it gets cold quickly and is therefore not the best. This was the same with the lunch the day before, although then the selection was pretty dire for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Allison Business - 14/04/2018
« Dated, extremely inefficient systems for the large size of this hotel »

Room smelled musty, the safe box broke twice and I had to have maintanence come to fix it twice. Water flow in shower too low. Breakfast not enough variety and extremely inefficient - huge queue to check in, wait to be seated, have to get your OWN coffee, (everyone should receive a small carafe of coffee or tea). ONE coffee maker for a hotel of 400 or so rooms, that is totally unacceptable. Breakfast items were not fresh and took way too long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Anemou Guest Experience Officer

AccorHotels certified review
Emily D. Business - 13/04/2018
« My stay was lovely, no complaints. »

I appreciated the customer service, clean room and nice breakfast. Great location as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Anonymous Business - 13/04/2018
« convenient but dissapointing »

very nice reception, friendly and efficient, room was ok but too simplistic, safe was locked so i couldn't use it, super poor selection of tea- black or camomile..., no free bottle of water, where most of the hotels supply with. basically you don't provide with amenities, apart the soap and some shampoo there was nothing else. Apparently this is a 4-star hotel...but no proper amenities, no slippers, no bathrobe, the biggest towel was too small to wrap the body in it after the shower. Good point was that my room 4045, was an inner room so, there was no noise from the street, but the noise from the corridor was very unpleasant, as there was no door at all. Room was clean and bathroom as well, though has not been vacuumed in 3 days of my stay. Bathroom- missing toilet brush and magnifying mirror. Wardrobe was ok, though missing a few hangers. Powerful hair dryer - very good. All together the hotel remains oldish and a bit tired, but service is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edyta H., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, it would have been a pleasure to provide you with a more suitable solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Nicola Business - 13/04/2018
« Excellent breakfast, spacious but empty room »

Convenient location (though difficult to actually get to Hammersmith Station due to road layout!). Friendly staff and wonderful breakfast. The room felt a little tired, with an old carpet. It was a good size, but the space wasn't used well so there was a lot of empty space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
John Business - 13/04/2018
« Large welcoming hotel with good service »

Here on business for 4 nights, great breakfast, friendly efficient staff, fabulous bar. Beds good too but the air con almost non-existent in standard rooms. Better in upgraded rooms but not great and windows only open a few inches, and that isn’t an option if facing Hammersmith flyover. But overall I enjoyed and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, your stay wasn't totally perfect and please accept my apologies. Due to security purposes windows cannot open properly. Regarding the air conditioning in your room should we were aware of this issue we would do our best to find the most suitable solution for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Anemou, Guest Experience Officer

AccorHotels certified review
Anonymous Business - 13/04/2018
« Nice service, accomodation poor »

Stayed here for several years and it's a shame the rooms in that time have never been updated. They are all a bit tired, a bit grubby, with chips and marks, and things that don't quite work. Beds are hard, pillows so so. The reception staff are very nice and friendly though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This is a very big property and we are already doing some moves for refurbishment; which will take some time. However, thank you for pointing this issue out and I will definitely forward your message to the management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Jane Couples - 13/04/2018
« Excellent »

Easy booking, check in , very competent staff who made you feel welcome, room excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Paul D. Families - 12/04/2018
« Ok »

Great location. Great breakfast. Ok gym (though tvs partially functional). Repeatedly broken key pass. Poor bar & restaurant experiences. Food below standard and music gratingly awful. Very poor quality shower. Tired bathroom. Helpful and happy staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I will share it with the team here at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Stephen U. Couples - 12/04/2018
« Mr »

Not great as we arrived one day late but it wasn’t our fault as it was taxi and train cancellation but the hotel still made us pay for the night we missed our breakfast was cold we had no view outside and the bed was very hard and upset our back and for a London hotel in a superior room this is shocking and in my eyes this wasn’t a superior room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to tell us about your recent experience at the Novotel London West. Whilst we understand that the issues you encountered with your travel arrangements were outside your control, as your booking was prepaid we are not able to refund this. I understand that when you rang to advise of the issues, my colleagues did offer to amend the dates of your booking however this did not suit your needs. It is disappointing to hear that this affected the outcome of the remainder of your and that you were not happy with the room type that you had booked. I can assure you that we do our bestt to give our guests a great hotel experience and that we are truly sorry that this was not the case for your stay. Sincerely, Sarah Martin Guest Experience Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Standart hotel, great food. »

Overall very good, room was clean (except one of the coffe cups), nice bright bathroom. I only had problems to close the curtains as the cornice at the edge was broken (not attached to the wall). I had to step on the table to be able to close it. Otherwise no problems (luckily I was on quiet floor ☺ ).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavlina, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. My apologies that there was an issue with the curtains in your room, I will have our Maintenance team investigate this. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
James Couples - 12/04/2018
« Very pleasant stay! »

Very fancy looking hotel with a very comfortable room. We were greeted by friendly front desk staff. We were then given the choice of higher or lower floor which I appreciated. The location was perfect for us as we were going to a gig at the Eventim Apollo. The included breakfast was great. All in all, very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Mazen B. Couples - 12/04/2018
« Excellent »

Clean ,Nice and cozy Hotel close to everything. very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mazen B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you anjoyed your stay with us and I hope that you had an amazing stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Eac Business - 12/04/2018
« Nice hotel with amazing staff »

Hotel was clean and stylish, with some of the best staff I've ever come across - they were always available, always willing to help, and always ready with a smile. Only down side was that the rooms do get very hot, but was told by a fellow guest that reception are happy to provide a fan if requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially our Maintenance Manager. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

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