Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

Our hotels AccorHotels
4.0/5 4,087 reviews
All hotels in London
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 120.00 GBP Non member rate
From 114.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 17,214 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,087 reviews
AccorHotels certified review
Mrs C. B. Couples - 15/05/2018
« A pleasant stay in an interesting part of London. »

Very good. Room was clean and well maintained. Excellent location. Friendly staff. Easy check on and out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had a wonderful stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
David W. Families - 15/05/2018
« Another Excellent Stay. »

A very good stay tour staff are always friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had a wonderful stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Julie Solo - 15/05/2018
« fantastic staff, clean comfortable rooms and excellent food. »

The staff were friendly and helpful. Breakfast was beautiful and the room was homely and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed your stay with us and I hope that you had a wonderful stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Amberdarcy Families - 14/05/2018
« Convenient comfortable hotel »

We had a nice stay here, very convenient for getting to the Children's Literature Festival in Barnes. Unfortunately we were woken up by children playing table tennis in the hallway which woke my children. Some consideration from other people staying in hotels would be nice! Also some information regarding parking would have been useful with the booking (although I may have missed it).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoye dyur stay with us and I hope that you had a fabulous stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Scooboddydoo Couples - 14/05/2018
« Basic hotel »

The hotel is located close to the Hammersmith Apollo. The staff were welcoming and friendly. The room was basic but ok. The room service is expensive £10 for a cheese sandwich, plus £5 tray charge! The carpets in the hallways look a bit tired and there are so many rooms it felt a bit overwhelming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, we would have done our best to provide you with a solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Couples - 14/05/2018

Hotel great location. Nice bar & restaurant. Room a good size but needs a bit of decorating.. tv reception very poor, as expected as all ready seen this in outher reviews. could Only get 1 channel, BBC 1 . Had to hand hold shower, could not change angle of shower head

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Gillian L., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, we would have done our best to provide you with a solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Mala P. Business - 14/05/2018
« Very comfortable »

Very comfortable quiet room with good dining and leisure facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Ms A. A. Families - 14/05/2018
« service is good,room not worth the price »

postives.... the service during breakfast was great and front of house staff breakfast was very filling aswell we all enjoy it very much. negatives..... building was very run down especially in the corridors where the rooms are we had a superior room to be honest there was nothing superior bout it just a basic room and small in size especially for a family of four we have stayed in many novetel hotels before for cheaper and better rooms this to be honest on scale of 1-10 has to be 4/10 for the price we paid per night.the rooms and corridors need more tlc if your to charge the price you did.the 1st floor dining areas are probably the best features in the hotel atm.i do hate to give bad feedback as most of your hotels are great to stay in but this to be honest has to a bad one we stayed in especially if your a family which we were.and the tv was not very good rececption at times but we were out most days so wasn't much of issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adenike a., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, it would have been our pleasure to provide you with an appropriate solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
J M. Families - 14/05/2018
« Decent hotel for decent price »

Hotel was within close distance to Hammersmith tube and bus station so easy access to central London. Close to shops and restaurants. Easy drive from M4 with parking below the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoye dyur stay with us and I hope that you had a fabulous stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Alex Business - 14/05/2018
« Too bad for the breakfast... »

The stay was good as usual but the breakfast on Thursday, 10/05 was not at the usual standard. Around 7:00, most of the trays were empty or having just few items. The coffee machine was not working and there were no newspapers at the bar (there were not on 09/05 as well but one of the waitresses brought some over from reception). I raised it with a member of staff and after about 15'-20', everything was back to normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially our Breakfast Manager, who I know will take this feedback on board. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
R S. Business - 14/05/2018
« Fine but disappointed by experience in restaurant »

Room etc all fine. Very disappointed when visiting the restaurant for breakfast to learn that you don't use free range eggs. I chose this hotel specifically because of the three-star rating for environmental best practice it was given on my company's booking portal. Using caged hens for eggs does not fit in with this ethos. I asked the kitchen staff about it but they seemed unconcerned by my inquiry. Using free range eggs is a basic, business as usual provision these days and I expected better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially our Head Chef. I can assure that whilst we do currently use caged eggs, we are looking at suppliers to change this. I'm sure you can understand that this can be a lengthy process and we appreciate patience whilst we find the right supplier for our needs. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Rys T. Business - 14/05/2018
« Water in bathroom smelt of sewage »

Extermley dissapointed as after complaining twice about the smell of sewage coming from the water in the bathroom still no response from the front desk at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with an odour in your bathroom and that despite contacting our Reception team this was not rectified. Please allow me to express my sincerest apologies that this was the case and I can assure you that I will be following up on this with our Front Office and Maintenance Managers to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Canice C. Business - 14/05/2018
« It was an okay hotel »

The lobby, restaurants, and the gym, business center look good. The gym room doesn't have drinking water fountain. However, the room looks like an inn. The room doesn't look like a hotel room. It doesn't smell fresh and smell humid. There is no hand soap, body lotion and hair conditioner. There are two section lifts. One section lifts go down to the parking and the other don't go to the parking. There are no signs that display what lifts go from which floor to which floor. The only sign that indicates is the direction to the lifts. The hotel guests should have a daily rate instead of hourly rate. The ticket needs to validate or paid at the pay machine before you leave the parking. This isn't convenience. The public hall way area looks dirty and stain marks. The water stopper in the bathroom is always put aside after room cleaning. I have to put it back or just leave it as is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Canicek C., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of the discomfort you were experiencing, we would have done our best to provide you with a solution as soon as possible. Please rest assured that there is a water fountain in our gym and that all the products that you wanted in your room could have been provided on demand. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Tamara Friends - 13/05/2018
« Top! »

Super as always!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamara, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback, especially from our Accor members, and I'm thrilled you had another great stay with us. My apologies that you did not receive your drink voucher on arrrival, I will pass this information on to our Front Office Manage so that she is aware and can ensure that this does not happen in future. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Anna Couples - 13/05/2018
« Miss »

Great hotel, room and service. Staff very friendly and helpful. Lovely breakfast and huge choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Andy R. Couples - 13/05/2018
« Convenient location for Central London »

Have been to this hotel on s number of occasions. Location makes it an easy drive and can park the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback, especially from our return guests, and I will share your comments with the team, including our Breakfast Manager. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Kathy A. Families - 13/05/2018
« Extremely satisfied »

The whole experience was great. From the check in to the help at the front desk , and the room was very spacious and clean. Big thanks to the young man at the front desk, who walked us around to the main centre of town. Sorry I didn’t get his name, but very grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team and will endeavour to find out who the gentleman from Reception was who assisted you. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Denise P. Families - 13/05/2018
« Comfortable excellent location »

Bed very comfortable very clean room good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thankyou for your lovely comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted you enjoyed your stay (and our comfy beds!). Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Luis F. Business - 13/05/2018
« Nice »

The stay was great but I think you could improve the quality of your English breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, including our Breakfast Manager. If there is any specific feedback you can provide regarding our breakfast buffet, this would be appreciated. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Sander Business - 13/05/2018
« Wonderful and big, but not to enormous hotel. »

Not specific to this stay of this hotel or even Accor hotels, but I often (also this time) have to take out the water stop in the washing table in the bathroom and adjust the height. Truly wish you would regularly check these and I assume this is not on the list of the chamber cleaning crew (and it should’t). For your guests this Is Just a nasty thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I will share your comments with the team, especially our Maintenance Manager. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 120.00 GBP Non member rate
From 114.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.3 km ibis London Shepherds Bush - Hammersmith
ibis London Shepherds Bush - Hammersmith Hotel
From
From 93.00 GBP Non member rate
From 88.35 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km ibis London Earls Court
ibis London Earls Court Hotel
From
From 79.00 GBP Non member rate
From 75.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.9 km ibis Styles London Kensington
ibis Styles London Kensington Hotel
From
From 82.00 GBP Non member rate
From 77.90 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2 km Mercure London Kensington Hotel
Mercure London Kensington Hotel
From
From 89.49 GBP Non member rate
From 85.02 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates