Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,167 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 17,919 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,167 reviews
Russell B. Couples - 16/07/2018 AccorHotels certified review
« Ok »

Hotel was ok, room was tired and not in a great condition. There was a horrible smell in there sink drain every time you put the tap on. We informed reception when we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I have shared your review with our team especially the maintenance and housekeeping managers, so that we are aware and investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

Jacky Solo - 15/07/2018 AccorHotels certified review
« The biggest room I have ever stayed in London »

The room is so nice, the bed is bigger than my expectation, the checkin service was quick and smooth. However, the air con near the door keeps dropping water droplet. Overall, the room is worthy of money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ho Wing K., We very much appreciate your comments regarding your recent stay at the Novotel London West. We are delighted to read your comment that you enjoyed your stay with us and hope that you had an amazing stay in London. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Anonymous Families - 15/07/2018 AccorHotels certified review
« nice, confortable, friendly »

relaxed atmosphere, enjoyed bar, breakfast and the clean, comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback that you had been feeling welcomed and comfortable while you were staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Tony H. Solo - 15/07/2018 AccorHotels certified review
« Lovely Hotel Suite - Bathrooms Looking a Little Tired »

Check-in was very efficient. I stayed in a suite which was well fitted out except for the bathroom shower which needs a refurbish. Also, it was annoying to pay for a suite and then be charged for water. This should be included. I then left the hotel for the day with my car in the car park but validating my carpark ticket was a bit of a drama. Suggest this is made easier so we don't have to queue at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I have shared this with our Housekeeping, Maintenance and Front office managers so that they can investigate and address it where necessary. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong Kim Guest Experience Officer

M.j.r. Families - 15/07/2018 AccorHotels certified review
« Convenient. »

We stay with yourselves once or twice a year convenient access to M4 and you have car parking although not a enough concession for guests .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melwyn R., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing stay in London. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Robert T. Solo - 15/07/2018 AccorHotels certified review
« An enjoyable experience. »

Quieter than other hotels that I've stayed at recently in terms of noise. The windows, when closed, kept out the sound of construction outside and there was minimum noise from the corridors and other rooms, just kids running about in the room above, but that ceased by bedtime. The food was excellent, the evening buffet choices changing daily and the breakfast food was more satisfying than some hotels if you're not used to having a substantial meal at that time. The shower was easier to use than most and the room was comfortable. The restaurant staff were friendly and efficient, but I couldn't bring myself to mention the mouse that I briefly saw in a corner of the restaurant one evening, the first one that I think I've seen since my childhood!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cathelijn van Diessen Guest relations

Lisa Solo - 15/07/2018 AccorHotels certified review
« Fabulous »

First time stay in London, great location... Train & shops. Friendly stay, clean & comfy rooms, carpet a little worn in the halls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LISA D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to read that you enjoyed your time with us and I hope that you had an amazing first stay in London. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Dave K. Couples - 15/07/2018 AccorHotels certified review
« Perfect »

It helped our Wimbledon experience become the Best day of her life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We very much appreciate your comments regarding your stay at the Novotel London West. I am delighted to read that you enjoyed your stay with us and I hope that you had an amazing time in Wimbledon as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Anonymous Business - 14/07/2018 AccorHotels certified review
« Grubby room receptionist didn't understand English well »

I hold a reward card but I don't think this was taken into account. The receptionist didn't seem to understand English. The room was grubby & smelt funny in the bathroom. I didn't eat breakfast it was too busy & I had to leave. I use Novetel as my main hotel but have actually just changed to Hilton after this experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We encourage all our guests to give us feedback during their stay so we can rectify the situation and make your stay more comfortable, I am sorry we could not do this for you on this occasion We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cathelijn van Diessen Guest relations

Paul Couples - 14/07/2018 AccorHotels certified review
« Excellent location and hotel »

Faultless

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Y., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was delightful to have you as our guest and hope you had a wonderful stay with us. Thank you again for sharing your experience, and we wish your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Chris H. Couples - 14/07/2018 AccorHotels certified review
« Good stay »

Only disappointment was the price of breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For future stay when you book directly with us on the Accor.com website you are able to include breakfast for £9.99 per person per day as an added extra Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cathelijn van Diessen Guest relations

Anonymous Couples - 13/07/2018 AccorHotels certified review
« It was an enjoyable and comfortable stay »

We had great service for all staff, rooms were lovely and clean. Breakfast was very good lots of vegatarian options. Got free cocktails at the bar after our show which was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah M., We very much appreciate your comments regarding your recent stay at the Novotel London West. We are really delighted to read your comment that you had been feeling welcomed and comfortable. I will share your comments with our team especially the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Poor »

There was a very loud concert on locally that kept me awake for most of the night and the parking was extortionate in price. I won’t be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that should we have been aware of discomfort you were experiencing, we would have done to provide a suitable solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Misong Kim Guest Experience Officer

Innocent M. Business - 13/07/2018 AccorHotels certified review
« Warm and nice staff and also the rooms are smart »

It was wonderful in that the rooms are big ,smart and break fast is server well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Innocent M., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have yo as our guest and hope you had a wonderful stay in London with us. Thank you again for sharing your experience, and we wish your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Hamid S. Families - 13/07/2018 AccorHotels certified review
« Pleasant »

Room size was small with the sofa bed open. There was no ice bucket Fridge did not work in order to put kids milk Toilet flush was the worst ever. Everyone had to call me in order to flush the toilet. It was very difficult to get the pressure to clean the bowl. Worst design ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamid s. Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I have shared this with our Housekeeping and Maintenance Managers so that they can investigate and address it where necessary. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong KIm Guest Experience Officer

Anonymous Families - 13/07/2018 AccorHotels certified review
« There was no problem at check in - and the staff were helpful in getting the room ready earlier than expected - however, food and beverage experience was very average. »

Good front office staff but not great food in the bar and at breakfast was poor quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael G., Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect regarding the restaurant food serviece. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us and I have shared our comment with our kitchen and the food & beverage managers so that they are aware and address it. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Misong Kim Guest Experience Officer

Vhhk Couples - 12/07/2018 AccorHotels certified review
« Clean hotel unhelpful Guest Services »

We were pleased by the location and cleanliness of the hotel. However, when seeking information or requesting ice be sent to the room, we were disappointed. Twice when we called down requesting ice, we were assured it would be sent directly. It never arrived. When requesting directions they were given assuming we knew more and when we asked for more specific information we were told "you will find it, it's easy". Not so much. We liked the location, but are unsure whether we will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria Hope K., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience especially at the front desk did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared it with our Front Office Manager and the team, so that they can investigate and address. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misong Kim Guest Experience Officer

St… Solo - 12/07/2018 AccorHotels certified review

I always look forward to staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacy F., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and we are looking forward to seeing you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Keri Couples - 12/07/2018 AccorHotels certified review
« Fantastic »

From booking in to booking out, fantastic service. Best 2 nights sleep I've ever had in a hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keri D., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and hope you had a great stay with us. Thank you again for sharing your experience, and we wish your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

Graham D. Couples - 12/07/2018 AccorHotels certified review
« Great hotel and staff »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham D., We very much appreciate your comments regarding your recent stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to have you as our guest and hope you had a great stay with us. Thank you again for sharing your experience, and we wish your next visit will be as pleasant as the previous one. Warm regards, Misong Kim Guest Experience Officer

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