Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 3,985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 15,689 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,985 reviews
TripAdvisor review
James B Business - 15/02/2018
« Hotel great but room not ready »

The hotel is great as always but I had to wait 40 mins on arrival at 5pm for my room to be ready and even then the sofa bed wasn't made up as a bed until I went down to reception again and asked for it be made up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James B, Thank you very much for taking the time and effort to review your recent stay with us. Please rest assured that we are really sorry to read that your stay was not up to your expectations and we would like to apologize for that. Please know that this delay in heck-in was due to a genuine human mistake and that we are taking the appropriate measure to prevent any future occurrence. Sincerely, Marjorie Morello Guest Relations

AccorHotels certified review
Paul Business - 13/02/2018
« Overall I was generally satisfied with my stay. »

My stay was positive for the most part. The room was quiet, spacious and comfortable. The bed was comfortable. The bar area was welcoming and relaxing, and the staff service was good. There was a good selection for breakfast, and the quality and service was good. The cleaners did a good job as well. However, I was disappointed due to a concern about fire safety. The fire doors in the corridor on the floor I was staying (floor 8) quite clearly state that they are to be closed at night. These fire doors were never closed on any single occasion while I was staying at the hotel (5 nights)... other than the times I closed them manually myself. There were a couple of nights where I was late back to my room (after 12) and the doors were wide open. Having had to escape a hotel fire in the early hours of a morning recently (where 2 people lost their lives), I have seen first-hand the crucial importance of fire doors and their impact on potentially saving lives. If these doors state they are to be closed at night then they should be closed at night. I raised this query/concern with the receptionists one night and their response was unsatisfactory and they seemed unconcerned with my questions regarding this. That was also disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

D. Paul, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm pleased to hear that overall you enjoyed your stay with us. Please rest assured that our building complies with fire safety standards. Our fire doors are on automated sensors that close during the event of a fire alarm being sounded. As per legislation this is inspected and tested every week to ensure everything is in working order. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
B. Families - 13/02/2018
« experience at Novotel »

Staff were supportive to make my stay memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osman, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Anemou Guest Experience Officer

AccorHotels certified review
D. Business - 13/02/2018
« Perfect »

The rooms are very well isolated, bathroom is clean and good water temp/pressure, cleaning is on time, all staff are very friendly and professionals. Overall, will attend again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drago, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted that you had a wonderful stay with us! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
James B. Couples - 13/02/2018

Very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Niamh C. Couples - 13/02/2018

Incredible. Reception staff checking us in were so friendly and helpful, the room was clean and comfortable, and the food was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niamh, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Ståle F. Business - 13/02/2018
« Good service, breakfast and conference facilities. Nice lobby bar. »

As a conference host the hotel is perfect. The conference fasilities is very closed. Good breakfast and lobby bar. The water pressure in the shower is not good, but i am picky on that. Overall a very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Staale, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Therefore, I will forward the issues you faced at the Departments so we can take the proper measurements to prevent future occurrence . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Anemou Guest Experience Officer

AccorHotels certified review
Iain H. Business - 13/02/2018
« No socket power in room for two days! »

Terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with the power outlets in your room and please allow me to express my sincerest apologies. Please rest assured that at my request our Front Office and Maintenance Managers are investigating this. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Sam Couples - 13/02/2018
« Over priced parking »

Nice hotel but £63 for 1 night in the car park is outrageous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback. Our apologies that you were unhappy with the cost of our parking. This is advertised both online and upon entry to the carpark and as a guest of the hotel you do receive a discounted rate. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Will B. Families - 13/02/2018
« A great stay , very relaxing and friendly helpful staff »

Great A great stay , very relaxing and friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Patrick Couples - 13/02/2018
« Cool stay in Hammersmith »

Once again it proved to be the right decisions to stay at the Novotel Hammersmith. Great room on top floor with fantastic view, nice breakfast and nice location at the outskirts of London but with good public transport options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback, especially from our return guests and I'm delighted that once again you had a wonderful stay. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Neil Business - 13/02/2018
« ok »

room cold, needed extra heater which was in very very poor state

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience in your room did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the heating is very important to us and I have passed this on to my Maintenance team so that they can investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Steve Friends - 13/02/2018
« Lovely Bustling Atmosphere »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Ced.a Friends - 12/02/2018
« Great time »

I spend a good time to this hotel the bed was comfortable the breakfast was delicious and the staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Anonymous Business - 12/02/2018
« Gets worse every time I stay there »

Very friendly and helpful staff, but the rooms get worse and worse every time I come back. Either the toilet flush is flushing constantly, or the shower almost provides no water. And there's never water in the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Urs B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that, should we have been aware of the discomfort you were experiencing, we would have done our best to provide you with a more suitable solution as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Alice L. C. Y. Solo - 12/02/2018
« Expected Experience »

Overall, I will give just satisfied but not excellent stay due to the below:- 1) Breakfast should be improve by giving more choices and different daily instead of repeating same menu 2) I have requested to book early taxi to Victoria station morning on the 10/02 but only found out that it wasn't booked at all. Luckily I woke up early and proceed to the counter to check in the morning. The only thing the lady did do is prepared the early box breakfast as I requested at the same time book of the taxi. Disappointed on this 3) I have paid to top up £20*3 night to bigger room but never expect the room have the bed just next to the bathroom door which is not comfortable to walk in and out from the room designed should have been changed for 8046. My experience on this wasnt nice, Last but not least, I will still recommend this hotel as the location is not far from metro, and shopping mall. I wouldn't mind to stay again, but not at the same rooms. I just wanted to give a fairly feedback so you can considered on some of the changes, working in a travel industry in Singapore gave me chances travel a lots. I would have given complaint on arrival or check out but I choose not too. Hope the next time will have changes, as this is a nice hotel Regards Alice L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chiew Y. L., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am really sorry to read that you experience with us was not up to your expectations. Please rest assured that, should we have been aware of the discomfort you were experiencing with your bedroom, we would have done our best to provide you with a more suitable solution as soon as possible. I am really sorry that the breakfast was not up to your expectations. We do provide an extensive breakfast to allow our guest to eat differently everyday, should they wish to, and I would like to apologize if we did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Willy F. Business - 12/02/2018
« Not very good »

Long check in due to Internet problem!!! Slow staff Terrible long que every morning to get to breakfast!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willy f., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am really sorry to read that your stay did not went as expected and I understand your frustration. I can assure you that our team did everything they could to handle this situation in the smoothest way possible considering the unexpected issue occurring with the internet system. As for the breakfast, I understand that it might be really frustrating to have to queue in the morning and for this reason we have placed signed with busy time in the lifts. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Marko B. Business - 12/02/2018
« There is huge space for improvement »

Very bad experience with your IT equipment; Check-in was not possible due to broken IT system; then payment by card went through, but your ID system has not registered it, meaning I was locked out of room; the check-out was an issue as well, meaning the invoice was not sent out as promised. Even after reminder email, still nothing has been received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our team did their best in order to handle the unexpected internet issue in the smoothest way possible, and I am really sorry that we did not meet your expectations. Regarding your invoice, I am really sorry to read that you have not received yet. I have sent it back to you today and you should receive it soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Business - 12/02/2018
« Product Manager »

Generally good. Your front desk was very friendly and helpful. They lent me a highlighter which was very much appreciated and helped me to give a better speech. I do think your hallway carpeting needs to be replaced. Thank you for keeping the exercise equipment in good working order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodore Ernest W., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really delighted to read that you enjoyed your stay with us and that you found our front office staff nice and helpful. It was a real pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Chris H. Business - 12/02/2018
« Good Hotel, great staff, but... »

A decent enough hotel in a good location, with well mannered, friendly , attentive staff, but being here on business with a significant workload meant room service was my only real option to complete this visit and do enough work to keep things moving, as usual. Unfortunately the room service menu was very limited, and most of what was on offer was not to my liking, on the plus side, I lost some weight on this trip. Additionally, with the bars and restaurants in the hotel merging into the reception area, and numerous on-going conferences during the period of my stay, the noise in the reception area could be unbearable at times, thankfully this noise was not noticeable in my hotel room some 8 floors up, though I wonder if that would have been the case for some of the floors below. Overall, a trouble free visit with a location suitable to the meetings I had to attend in London, but a bit more diversity on the room service menu would be appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that, should we have been aware of the discomfort you were experiencing with the room service menu, we would have been more than happy to find an appropriate solution for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Marjorie Morello Guest Experience Officer

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