Hotel - Novotel London West
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Novotel Hotel

Novotel London West Hotel

1 Shortlands  Hammersmith International Ctre  Hammersmith 
W6 8DR  LONDON
UNITED KINGDOM

3,731 reviews
TripAdvisor Rating Based on 3,731 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 13,740 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,731 reviews
AccorHotels certified review
Anonymous Families - 13/08/2017
« Good  »

My experience was good . The room was nice and clean and the bed was very comfortable . The staff are very friendly . Only negative is the price of over night parking at this hotel.

AccorHotels certified review
Emad B. Families - 13/08/2017
« Experience was satisfactory  »

I personally love the hotel and I definitely will come again.

AccorHotels certified review
Santeri Families - 13/08/2017

Nice hall, good breakfast, good coffee and in room bed's were very good.

AccorHotels certified review
Gill P. Families - 13/08/2017
« Let down by poor service »

Poor service in terms of housekeeping

AccorHotels certified review
Alison H. Couples - 13/08/2017
« A very friendly and efficient hotel »

Room (7th floor) was quiet, but a little too hot. Food and service excellent. Good location for Charing Cross Hospital, and museums. Staff were very helpful and friendly.

AccorHotels certified review
Anonymous Solo - 13/08/2017
« Excellent hotel with friendly staff »

No problems encountered. Room was clean and bed comfortable.

AccorHotels certified review
Patricia Families - 13/08/2017
« Patricia »

Room was good size. Beds comfortable. Little disappointed with breakfast, good amount of variety and plenty of it but hot was only just warm. Service great from everyone.

AccorHotels certified review
Steve Friends - 13/08/2017

It was very pleasant and always well presented rooms are spacious and clean. Breakfast is fine and well managed even with so many guests. Staff as always very happy to help, many thanks

AccorHotels certified review
Stuart Families - 13/08/2017
« Stuart »

Third year staying at the Hotel. Food great, friendly staff, perfect location

AccorHotels certified review
Rachel S. Families - 12/08/2017
« Ok not great »

We arrived at 10pm, to be faced with a lift to reception, no steps, when one of your party can't use lifts this isn't great. Had to use unlit spiral steps leading to an outside area. (I'm guessing no one else has a fear of lifts) The receptionist who checked us in was lovely, she helped with the steps issue too. We arrived to the room to find it had been set up for 2 adults and 1 child. Called reception who eventually sent someone up to sort out the 2nd bed. In the morning, when we went to shower we discovered we had no toiletries, no soap, no shampoo etc. We called reception to ask for some, after 15mins we called the 888 number, explained this was our 2nd call and we are still waiting. When asked how long it would be was told I will have to ask my colleague if it's ok. Was then given a bottle of shampoo and shower gel. No soap. Breakfast was lovely, the kids liked the pancakes and waffles. The waiter who cleared our plates was lovely, he asked about our day. Was the only staff member in breakfast who acknowledged us. Upon check out, we asked if it was normal not to have toiletries, we had an apology and an offer of a takeaway tea/coffee. Which as we just had breakfast we didn't accept.

AccorHotels certified review
Nicola F. Business - 12/08/2017
« Breakfast totally ruined what couldve been a lovely stay »

Check in fantastic, receptionist was so pleasant and I got upgraded to an executive room. Room service was prompt and good food. I slept well also. I then got up the next day for breakfast. I was seated at a table that hadn't been wiped and had no cutlery. Fair enough it was busy so I put down my things and went to get some food after ordering some tea. I returned after about 5 mins, no cutlery, no tea, table still not wiped. I waited a few mins. Nothing. After another 8 minutes I then managed to catch someone's attention. They did apologise. 10 minutes later my tea arrived but with no cup to drink it from. I waited another 5 mins for a cup. Poured my tea, only to notice my milk jug was empty. After trying to get someone's attention again.... Another customer sat at another table had noticed my experience and she shared her milk with me. At this point my tea was stone cold. I appreciate hotels get busy but this was a shambles and I honestly felt because I was a single diner, I didn't get priority as group tables didn't seem to experience the same wait at all

AccorHotels certified review
Ag Business - 12/08/2017
« Very disappointed with my room  »

I booked a superior room and it was very dated. Not very impressed. The rest of the hotel was nice and I have previously stayed in a much nicer room at the hotel.

AccorHotels certified review
Nanna S. Families - 12/08/2017
« Grandchildren experience  »

Enjoyed our stay. Room clean tidy. Good breakfast. No complaints

AccorHotels certified review
Mr M. F. Solo - 12/08/2017
« Mr Mark Fletcher »

Good location, with easy transport links. Hotel is well presented and has a good team of staff who are customer focused. Nice rooms and bar/breakfast areas.

AccorHotels certified review
Rodney S. Couples - 11/08/2017
« Fantastic  »

Brilliant loved every minute fantastic

AccorHotels certified review
Ray Friends - 11/08/2017
« Great location for a London Visit »

Nice room, friendly staff, ok breakfast. Overall good value. Weird convention happening but no real damage to us.

AccorHotels certified review
Sue Friends - 10/08/2017
« Mainly very good. Only issue was poor lunch food  »

Room was ok. I was sad the coffee machine nolonger came with hit chocolate. Most staff where very helpful and friendly except those servings food and drinks in the afternoon. They where clearly stressed and struggling. This lead to half full cups of overpriced tea and grumpy interactions.

AccorHotels certified review
R R. Families - 10/08/2017
« Not the standards we expected of a 4 star hotel »

We were really most disappointed with the quality/standard of our family room. Having entered an impressive lobby area we were expecting the room to reflect at least the photos of the rooms on display and what we had seen online. Our room was clean in appearance but smelt musty and not fresh. The bathroom had a foul smell emitting from the drainage/sink. There was black mould along the shower guard and bath screen. Not what we'd expect of a 4 star hotel. Positives were the extremely friendly and helpful staff. The breakfast service was nice with plenty on offer. Great location centrally to lots of amenities and attractions.

AccorHotels certified review
Vanessa Solo - 10/08/2017
« Staff lovely, but room not great. »

The staff are absolutely lovely - helpful, polite and willing to enter into the spirit of the Nine Worlds convention I attended. I also felt very safe and well looked after with regards to my allergies - I was able to eat breakfast without worry and was impressed by the allergen book kept right under the host's pedestal, so it's immediately available. Loved the hotel bar staff, too - Ivan in particular was courteous and lovely, even when serving me a glass of wine at 1.45am! I didn't catch his name, but there was also a member of bar staff in his early twenties(?) who remembered what tea I liked. However, my room wasn't great. Due to fatigue-related illness I didn't ask to be moved, but if I had felt able to move I would've requested this. There was a burnt plug socket next to the bed and the bathroom had a constant smell of stale urine, even after cleaning. These elements did make my stay somewhat difficult. The bed was however comfortable and the room was otherwise great.

AccorHotels certified review
Timmy 2. T. Families - 10/08/2017
« Timmy 2 turbo »

Good staff, better than premiere, family room adiquate, reasonable price for London

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