Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

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4.0/5 3,944 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 15,323 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,944 reviews
AccorHotels certified review
J Families - 09/01/2018
« A few things let it down. »

Great modern reception. Good breakfast. Tired room & confusing/wrong billing system. Parking prices were crazy high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and whilst I'm delighted to hear that overall you enjoyed your stay with us, my sincerest apologies that you encountered some issues with your stay and that you were incorrectly overcharged after your departure. The prices for parking in the hotel are advertised upon entry to the carpark and again at all pay stations. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Hanne Families - 09/01/2018
« Upgrading was a total waste of money »

We (my husband,our 15 year old son and I) booked a Superior room with a double bed and a sofa bed for three nights at Novotel London West. Shortly before our stay we were invited to apply for an upgrade to an Executive room at a reduced price. The upgrade consisted in a nespresso machine, bathrobes, slippers, toiletries (shampoo, conditioner, shower gel, soap, body lotion, shower cap and vanity set), and a welcome drink. This is what we experienced: Day 1: Upon arrival we discovered that the room was not equipped for three persons and we informed the reception about this. They promised to fix it while we were out for lunch. Back in the room we saw that there still were only two bathrobes, to glasses in the bathroom; and toiletries for one person. The reception again promised to fix it, but brought only the bathrobe, and not an extra glass or more toiletries. We then decided to wait until the cleaning of the room the next day. Day 2: After the room had been cleaned, there had not been an extra supply of toiletries, just for one person as before (are 3 persons meant to share one small tube of body lotion?), and no more glasses. We also discovered that more that half of the coffee capsules and the instant coffee bags were de-caf. Again I asked the reception if they could fix this, as we had paid for an upgrade for three persons. The receptionist was vekery sorry and promised to fix it. She also promised that we should be given more coffee with caffeine instead of the decaf. But instead of supplying more toiletries of all kinds, we were given one shampoo, one shower gel and more towels! We then gave up, and concluded that the routines of this hotel are really poor, and that the £42 we spent on the upgrade was a total waste of money. We will probable neither stay at this hotel again, or recommend it to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanne, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback, via our Guest Satisfaction Survey and TripAdvisor, regarding your stay is very important to us and I would love the opportunity to dicuss your stay with you. Please feel free to contact me at the hotel on20…. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Stephen C. Families - 09/01/2018
« Disappointed »

Stayed on New Year’s Eve, Bar area and reception etc were nice however the corridors and rooms were very tatty and dirty. Lifts were out of action when trying to check out and had to carry luggage down from 4th floor, Worst of all was the constant loud base music vibrating the room till 5.00am in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short and I sincerely apologise for this. As our Fire Alarm had been set off, the elevators were out of action for a 20 minute period on the 1st of January, as per legislation and safety standards. Luckily it was a false alarm, how I apologise for the inconvienence this caused you. I have also passed your comments regarding the noise onto our Events team so that they are aware and can investigate this. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Stephen Solo - 09/01/2018
« Convenient hotel for the Apollo »

I stayed here mainly for an event at the nearby Apollo - not very far although working out how to walk there is slightly non-trivial (go through the bus station and Broadway shopping centre). It's well-connected to the tube and buses but a bit out of the centre of London so travel can take a while. It's a large, comfortable hotel with all the amenities, including a nice bar that also does food. Breakfast was fine but a bit crowded - probably inevitable in such a large hotel. I got an unexpected room upgrade, the room was large and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted you enjoyed your stay and your complimentary upgrade. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Magdalena Couples - 09/01/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalena, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm thrilled you had a great stay! Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Lb Business - 08/01/2018
« Good Service!! »

Good service overall. The bar staff in particular were very good. The breakfast was great - warm and lots of choice!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liann, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm thrilled you had a good stay and I will share your comments with our team, especially our Lounge Bar team. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
S. Families - 08/01/2018

Was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Subhashni, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm thrilled you had an excellant stay. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Tf Couples - 08/01/2018
« Excellent overnight »

Very convenient, secure parking, great bed, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim F., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you had such an amazing stay with us and I can assure you that your review will be communicated to our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Steve Couples - 08/01/2018
« Very nice time in a good hotel »

Lovely room and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really happy to read that you enjoyed your stay with us and I hope that you had a fantastic stay in London. It was a real pleasure to have you as our guest and we hope to have the chance to welcome you back again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Anonymous Families - 08/01/2018
« below the Novotel standard »

Room had dirty smell. Asked for another. Not very fresh either. lots of trays of food in the corridors. Very loud neighbours. Long dark corridors. Plumbing was bad (drinking from the tap is getting your face wet). Toilets on first floor dirty and in bad shape Personel is friendly, like the fresh food at breakfast, good connection to the Picadilly line

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the issues with your room and the cleanliness of the corridor is very important to us and I have forwarded this onto the team here at the hotel so that they are aware and can action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Andrew Solo - 08/01/2018
« Sick in London - needed bed »

Came to London to visit museum with family but was sick of coach down. Got off at hammersmith and needed hotel to check into.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm delighted my team were able to assist you. I hope that you are feeling better. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Cheryl C. Families - 07/01/2018
« Fantastic stay »

Staff were courteous and helpful, accommodation was clean, modern and comfortable, breakfast good, bar area very comfortable and modern drinks reasonably priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Pa Solo - 07/01/2018
« Excellent hotel »

Great room, friendly staff, handy location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Nigel P. Solo - 07/01/2018
« Great Stay »

Another great stay at this excellent hotel. Easy, pleasant check-in, comfortable rooms / beds and then a great breakfast in the morning. The staff are attentive and always have a smile for you, felt more than welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel P., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Jun Solo - 07/01/2018
« comfortable but reception is not exactly »

I was reserved your hotel on your site. I received confirmation mail at the 2days before staying day. I asked my reservation with breakfast.but I saied my reservation without breakfast.after check in I noticed my reservation with breakfast on mail at the i phone.I walked to reception forcorrect reservation again,. RO OM is good especially blanket.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junichi N., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to apologise for the issue you experienced during your stay regarding the breakfast and I can assure you that it was due to a genuine mistake that we will do our best to prevent from happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Angela Families - 07/01/2018
« friendly staff good breakfast. great stay »

great selection of breakfast. staff was friendly and helpfull. only thing was we booked with 4 people 2 adults and two children but there were only towels for two people given in our room. apart from that we had a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Kevin Couples - 07/01/2018
« Good »

Instructions on lift floors to know what's where My wife felt the bed was to hard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Therefore, I am really sorry that the bed was as comfortable as you expected. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Maria Anemou Guest Experience Officer

AccorHotels certified review
Anonymous Families - 07/01/2018

Hassle free, clean basic room friendly efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATALIE C., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am truly happy to read that you enjoyed your stay with us and I hope that you had a fantastic stay in London. It was a pleasure to have you as our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Marjorie Morello Guest Experience Officer

AccorHotels certified review
Graeme B. Families - 06/01/2018
« Comfortable »

Well appointed room. Great breakfast . Not particularly knowledgeable guest services however

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm pleased that you had a comfortable stay. If possible, I would appreciate some feedback regarding your experience with the Guest Services team, who are here to assist our guests with any issues whilst they are at the hotel. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

AccorHotels certified review
Demetrios Families - 06/01/2018
« MR »

GREAT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Demetrios, Thankyou for your comments regarding your recent stay at Novotel London West. It is always a pleasure to receive feedback and I'm pleased to hear that you had a great stay with us. Thank you again for sharing your experience, and I hope we are able to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

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