Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,772 reviews
Novotel London West
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+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
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Le Club AccorHotels

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442076600680

Fax: (+44)208/7488061

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Twin

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Our restaurants and bars

ARTISAN GRILL

Type of cuisine: Other cooking style

Artisan Grill is Novotel London West's latest food and beverage outlet. Serving the highest quality meats and fish flame grilled and served in modern but elegant surroundings, it's the ideal foil to the less formal buffet style Aroma Restaurant.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

21,805 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,772 reviews

We were made to feel like stars!

Customer review rating 4.2/5

Jemma G. Families - 09/09/2019 AccorHotels review

We arrived Friday, a huge friendly welcome by Moshin awaited us, he made my daughter feel like a star (it was her birthday) the hotel was packed with excited teenagers but he still made her feel individually special. Amazing customer service and beautiful rooms

Dear Jemma, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Accor membership

Customer review rating 4.2/5

Anonymous Business - 09/09/2019 AccorHotels review

After arriving early before normal check in time, I was disappointed that even though I was an Accor silver member, my colleague who I was travelling with (not a member) was given a room before me and also received a room upgrade, whilst I waited for more than another hour.

Dear Glenn, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
Customer review rating 4.2/5

Anonymous Business - 08/09/2019 AccorHotels review

Satisfactory

Dear Dawn , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive feedback from our guest . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week ahead. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Expectations totally exceeded !!

Customer review rating 4.2/5

Ian K. Business - 08/09/2019 AccorHotels review

I had a business meeting on Shortlands Road and so couldn't have found anywhere more convenient than the Novotel. When I booked I imagined that the hospitality would be basic and functional. Instead I found an excellent, comfortable modern hotel with fantastic facilities and wonderful attentive and helpful staff. The room had very nice extras like the Nesspresso machine and housekeeping was prompt and efficient. I would like to specific mention of Linda from the main reception who helped me navigate the hotel computer and printing services. Her tech and language skills enabled me to complete some last minute jobs that ultimately saved me around an hour of waiting time at the airport, so huge thanks !

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
Customer review rating 4.2/5

Matthew C. Friends - 08/09/2019 AccorHotels review

The carpet in the room looked very dirty, other than that the stay was very good

Dear Matthew, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Good

Customer review rating 4.2/5

Said Solo - 08/09/2019 AccorHotels review

It was good.

Dear Said, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

A good experience ruined by the check out

Customer review rating 4.2/5

Les H. Business - 07/09/2019 AccorHotels review

We enjoyed our stay, the room was clean and the beds comfortable. However on check out I was disgusted to be given a bill for car parking for 102 pounds. I thought that parking was free for hotel guests and on arrival checked with the desk clerk about parking and was told "no problem, just give us your ticket on departure and we will validate it for you" Anywhere else I have been told that the parking ticket has been validated for free. If I had been told that parking was chargeable I would have moved my car and parked it elsewhere for free. I complained at the time and the desk staff did apparently raise this up to the manager but the answer was clear. "if you want to take the car from the car park you will have to pay" I consider myself to have been ripped off and will not return to this hotel.

Dear Les , Thank you for taking your time to write a review of your experience with us at Novotel London West. We are very sorry that on this occasion you did not have a great experience especially at the end of your stay. We are therefore sorry for the stress caused because of this; but this is our policy and all car parking charges are clearly advertise on our website. Please accept my sincere apologies for the stress caused during your check out process but I can assure you that this charges apply to every guest of our hotel and my colleague acted in accordance with our policy. I will pass you complain to our sales and marketing team. Once again we really appreciate your feedback and allow me to apologize on behalf the entire Team. Kind Regards Alicja Marcinkowska Guest Experience Manager
Customer review rating 4.2/5

Nmg Business - 07/09/2019 AccorHotels review

Hotel week positioned. Staff very welcoming and helpful. Public areas very good. Rooms a little tired.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Keagan Seitz Guest Experience Officer

London weekend hotel

TripAdvisor rating 4.0/5

RicciB44 Couples - 07/09/2019 TripAdvisor review

Great location with excellent transport links to Central London and Heathrow. Modern hotel with helpful staff and pleasant rooms. Good buffet breakfast and welcoming bar area. Our fourth visit will use again.

Thank you so much. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you soon in the near future!

The hotel needs an update.

Customer review rating 4.2/5

Bob B. Business - 06/09/2019 AccorHotels review

Before I left for my trip to London, I completed my pre-check in message that you sent. It appeared that when I in fact did physically check into the hotel, the pre-check in process seemed irrelevant. It’s as if I have never had completed it. On the positive side, your staff is polite and friendly. The person checking me in said that because of my status with Accor, I was being upgraded. When I got to the room, I wondered what the standard room was like. It was small and adequate but an upgrade? Not sure what that means. The mattress seemed old and lumpy. A colleague felt the same way about his bed. The pillows were rock hard but that might reflect a personal preference. Thanks for the bathrobe. I appreciate it.

Dear Guest, Thank you for taking the time to tell us about your recent experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Keagan Seitz Guest Experience Officer

Convenience is the most important as I just stay one night

Customer review rating 4.2/5

Daniel Families - 06/09/2019 AccorHotels review

The front desk service is good but the shower is really bad. The water flow is weak and the shower head leaks water that make your bathing not enjoyable. I stayed in a junior suite in May this year and encountered the same problem. Really need to fix it.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Keagan Seotz Guest Experience Officer

Pleasant and comfortable.

Customer review rating 4.2/5

Anonymous Couples - 06/09/2019 AccorHotels review

Excellent location,pleasant staff,good breakfast and comfortable room.

Dear Roman, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Good location & quiet rooms

Customer review rating 4.2/5

Andries S. Business - 06/09/2019 AccorHotels review

Rooms large and quiet to give a good night's rest Within walking distance to many restaurants & pubs Friendly personnel Breakfast can become very busy, you may loose your table when you get up for more food. Need a microwave where you can hat your coffee

Dear Andries, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Good

Customer review rating 4.2/5

Juliet Friends - 05/09/2019 AccorHotels review

I don’t like at the Dining one of the employee was keep coughing while we’re having breakfast .

Dear Guest, Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. At Novotel London West we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Keagan Seitz Guest Experience Officer

pleasant stay

Customer review rating 4.2/5

Anonymous Business - 05/09/2019 AccorHotels review

Friendly and efficient staff, Nice room

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

great hotel in a great location

Customer review rating 4.2/5

Danelle Friends - 05/09/2019 AccorHotels review

Perfect place to stay. Close to transport and the airport. Breakfast is great lots of variety. Rooms are bigger than expected Only drawback is the shower over the bath, can be dangerous.

Dear Danelle, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Rooms too small for a couple with luggage

Customer review rating 4.2/5

Judy P. Couples - 05/09/2019 AccorHotels review

Good

Dear Judith, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Professional, very dog friendly, and great facilities

Customer review rating 4.2/5

Paul Families - 03/09/2019 AccorHotels review

We stayed at Novotel West London as a family with 2 young children and 2 dogs and we were made very welcome. We were able to eat and drink in the bar with our dogs which was a really appreciated. We booked a suite which was fantastic and provided us the extra space we needed and somewhere to socialise in the evening when the kids were asleep without disturbing them. The only complaint we have is from our kids who were not happy to not receive a gift on arrival which they normally get when we regularly stay at Novotel.

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Good Service

Customer review rating 4.2/5

I. L. Business - 03/09/2019 AccorHotels review

My stay was fine, from the room services, Cleaning to the restaurant break fast service was very excellent. Your receptionist staffs were very professional in handling customers, especially Milton.,

Dear L., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Very good

Customer review rating 4.2/5

Anonymous Business - 03/09/2019 AccorHotels review

Clean and fairly spacious rooms. A suggested improvement would be more tea bags x2 isnt enough for an evening and morning drink.

Dear Tammy, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer
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