Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 4,427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 25 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 19,537 reviews

Our guest reviews for Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,427 reviews
Nina Business - 12/02/2019 AccorHotels certified review
« The stay was nice and the staff was very friendly »

The hotel and the room was very nice. The staff was extremely friendly. Breakfast bar was nicely stocked and delicious. The only comment I would have is that the shower drain appeared to be slightly clogged as I had to stop the shower in between to let it drain in order to avoid the water to overflow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your comment regarding the shower drain will be passed on to the maintenance manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Helena Solo - 12/02/2019 AccorHotels certified review
« Perfect location, clean and tidy -will def come back! »

The room was very good. Bathroom had everything I needed. My room was opposite The Flyover so it was very quiet. Breakfast was good as well, typical English breakfast and also continental. All staff was very service minded and friendly. The best of all is the location, Hammersmith station is only a few steps from the hotel and you can access most of the tube lines from there and many buses as well. The tube från LHR terminal 2 took me only 33 minutes which is superb and it costs only £1.50! It's also possible to walk from Novotel to the heart of London, 45 min to Chelsea/Knightsbridge. Can definitely recommend Novotel London West!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helena, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Steven Business - 12/02/2019 AccorHotels certified review
« Not a bad hotel stay »

Lifts annoyingly slow. Room temperature difficult to control. nice bathroom. Everything clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry to hear that your stay wasn't perfect .Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments regarding the lifts and the room temperature will be passed on to the maintenance manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Perrine Petit Guest Experience Officer

Fazel F. Business - 12/02/2019 AccorHotels certified review
« My stay was satisfactory as the hotel had no frills, but was clean and effecient. »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for your comments regarding your stay at the Novotel London West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Andrew P. Friends - 12/02/2019 AccorHotels certified review
« Mr P. »

Hotel is looking tired but excellent service from one of your staff called Keegan.. A very accommodating young man he will go far .. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Keegan. However I am sorry to hear that you didn't like the room. Thank you again for sharing your experience, and we hope to welcome you back soon. Warm regards, Perrine Petit Guest Experience Officer

Paul Business - 11/02/2019 AccorHotels certified review
« Comfortable and practical... »

Great location and a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Christoffer Business - 11/02/2019 AccorHotels certified review
« Not good enough »

Room was not what one should expect from a business hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comment will be passed on to the right persons. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Perrine Petit Guest Experience Officer

Erik Business - 11/02/2019 AccorHotels certified review
« Good conference hotel when arriving from Heathrow »

Stayed 2 nights for a conference. Very convenient. Rooms are a bit worn, but spacious and comfortable. Very easy to arrive by tube from Heathrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Anonymous Business - 10/02/2019 AccorHotels certified review
« Absolutely fine »

My stay was absolutely fine, ‘did the job’! It is not a business hotel though and my colleagues who were on different floors had huge volumes of Japanese school children running around early hours, banging doors and shouting. I think it needs to decide whom it wants to cater for or keep large groups like this in single floors allowing other guests to enjoy their time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry to hear that your colleagues had to deal with this kind of behaviour. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comment will be passed on to the right persons to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Perrine Petit Guest Experience Officer

Sarah H. Business - 09/02/2019 AccorHotels certified review
« Few tweaks would make it perfect »

Checking in at tea time after a long day at Loreal head office a few of us decided to have food in the bar area and a drink. Food and drink were perfect! The pizzas are very good however the music is far too loud of 17.30 in the afternoon and was difficult to sit and have a decent conversation without feeling like you were sat in a nightclub.. Rooms are always comfortable and clean only thing that would of made it better was maybe a face cloth and a dressing gown. Besides that I had a very good nights sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah H., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Ron Business - 09/02/2019 AccorHotels certified review
« Good »

Good facilites and gyn

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronny Paal K., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Anonymous Business - 08/02/2019 AccorHotels certified review

Facilities for the conference are good. Rooms though are worn for the class of hotel. Air quality could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes V., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Anonymous Business - 08/02/2019 AccorHotels certified review
« Warm and welcome stay »

Comfortable stay with warm reception and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven Richard M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Chris Business - 07/02/2019 AccorHotels certified review
« What was expected »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Andy M. Business - 07/02/2019 AccorHotels certified review

Good welcome, very relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Per Business - 07/02/2019 AccorHotels certified review
« Good hotel with excellent services and helpful & polite personnel in all positions I met. »

Excellent and a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel London West. I am glad to know that you had a good stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

S. Business - 07/02/2019 AccorHotels certified review
« Nice people, very helpful »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Perrine Petit Guest Experience Officer

Antonio Business - 06/02/2019 AccorHotels certified review
« Noisy and ‘tired’ room »

- noisy room, toilet ventilation is always on - pillows are cheap, one was squeezed in triangle - room was tired, no refurbishment was done in years - wall was dirty, carpet too. There was a big spot above head and one under the table, room 6040, check for yourself - you don’t collect points even as you didn’t book via page. Who books hotel via hotel page today? Very dated mentally...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with your room so please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Keagan Seitz Guest Experience Officer

Catherine B. Business - 06/02/2019 AccorHotels certified review
« Everything was ok »

Fine, except a bad smell in the sink when running water in the bathroom, no vanity kit in the room, the flow of the showerhead not powerful enough, free water bottles not available in the fridge, breakfast restaurant very noisy, the corridors deserve a boost (bedrooms level) especially the carpet, no more limonchello available at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine B., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Keagan Seitz Guest Experience Officer

Family - 06/02/2019 TripAdvisor review
« Nice but... »

The hotel is good, so are the rooms, however the bathroom robe was covered in long dark hair. The receptionist was very apologetic and the robe was quickly replaced. A bottle of prosecco was given in recompense, but it was a very dirty suprise

Our hotel has responded to the review
Our hotel has responded to the review

Dear SuttonKevin, Thank you for taking the time to share your experience at the Novotel London West. We regret that your experience wasn't as great as it could have been, however I am pleased to see that you appreciated our gesture. If you would give us the opportunity of welcome you in the future please contact me directly as I would love to exceed your expectations and ensure that your stay will be hassle free. Best wishes, Keagan Seitz Guest Relations

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