Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 1,057 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,343 reviews

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,057 reviews
L. Families - 11/03/2019 AccorHotels certified review
« Very good »

Pleasant halt on the way back home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois Michel L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Tanja Business - 11/03/2019 AccorHotels certified review
« Good service, excellent food »

A bit expensive, but location, service and overall stay was very good

Accorr Business - 18/02/2019 AccorHotels certified review
« Worked out fine »

My booking could not be found but the lady on the front desk on Sunday afternoon was very helpful and tried to sort it out, a good member of staff in this position - thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

René Business - 08/02/2019 AccorHotels certified review
« Convenient business hotel near the Museum »

Upon arrival I received an upgrade to one of the (older) executive rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene A., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Kb Business - 04/02/2019 AccorHotels certified review
« Good location. »

Happy they had big screen in the bar as Denmark was playing WC in handball when we arrived.

C. Families - 29/01/2019 AccorHotels certified review
« top »

Excellent accueil

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Ross H. Couples - 15/01/2019 AccorHotels certified review
« Pleasant »

Experience was as expected. Just one small issue. I was informed that the taxi to airport would cost around 50euro but was in fact 80. Please let staff know of actual cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross H., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Dmitry Families - 13/01/2019 AccorHotels certified review
« Nice stay »

Nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Jin Families - 05/01/2019 AccorHotels certified review
« It was awesome! »

We love this hotel especially my kids want to stay more.:) We ate breakfast here...we also satisfied it and service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jinhwa L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Families - 01/01/2019 AccorHotels certified review
« Standards »

Métro boulot dodo

Our hotel has responded to the review
Our hotel has responded to the review

Dear laurence l., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Raül Families - 29/12/2018 AccorHotels certified review
« It was okay. »

It was just okay. I requested more information when I booked the room regarding having our 2 month old baby sleeping with us in our room, my request was ignored and I didn‘t get any reply until we checked in. In our case we booked a room for two adults and two kids and our request for an additional baby was ignored while booking. Fast solution was just having an extra room or nothing! If I knew this before I would have booked diferently! and this with a discussion at the reception without even checking my original booking after a 10 hours trip...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul G., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

N. V. Business - 26/12/2018 AccorHotels certified review

Good, as usual. Minor details in the room could and should be better for a 4-star hotel (bathroom corners, some finishing, ....)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nazeem V., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Dr. R. A. Business - 25/12/2018 AccorHotels certified review
« Enjoyed my stay at the hotel very much! »

Very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramesh A., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Manal A. T. /. M. A. H. Families - 24/12/2018 AccorHotels certified review
« It was amazing & every thing was excellent »

This is my first time in the hotel but I love it every thing was perfect the hospitality and also the receptionist was amazing , I like my room, even the breakfast was perfect so keep going on this way & it would not be my last visit when I come back to Lyon of course I’ll stay in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad Al H., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Helga Families - 23/12/2018 AccorHotels certified review
« Very pleasent and comfortable. »

An wonderful place with excellent breakfast. Very children friendly and wonderful and relaxed environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helga M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 17/12/2018 AccorHotels certified review
« Modern, spacious, luxurious hotel. Great experience. »

I very much enjoyed my stay in this Novotel. Very modern, bright, spacious and the breakfast was extremely good with many options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic B C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Julien L. Couples - 11/12/2018 AccorHotels certified review

Appreciated the flexibility of the staff and also arranged for an upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Ana S. Families - 11/12/2018 AccorHotels certified review
« Not worth the money »

Not a 4*

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Cassandra Couples - 11/12/2018 AccorHotels certified review
« Efficient and friendly service »

The bed was extremely comfortable and the buffet breakfast was delicious. The room was clean and well-appointed, and the staff was friendly and efficient. Good facilities and close to the tram for quick access to old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassandra W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

E. D. Business - 09/12/2018 AccorHotels certified review

Room 504 smelled of cigarettes - this is unacceptable. The breakfast buffet was poorly replenished - something basic when you know that it is a very busy period and you will have many guests. The staff were pretty unhelpful and sullen - which is strange considering that the staff at IBIS Gerland are so motivated and positive. I ordered a drink at midnight from the bar and because I didn’t hand the barman my complimentary voucher first - he was rude to me! You do not treat guests in this way! I am an IHG Spire member for a reason You need to focus on Customer Service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. E., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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