Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 1,036 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,960 reviews

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,036 reviews
Julien L. Couples - 11/12/2018 AccorHotels certified review

Appreciated the flexibility of the staff and also arranged for an upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Ana S. Families - 11/12/2018 AccorHotels certified review
« Not worth the money »

Not a 4*

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Cassandra Couples - 11/12/2018 AccorHotels certified review
« Efficient and friendly service »

The bed was extremely comfortable and the buffet breakfast was delicious. The room was clean and well-appointed, and the staff was friendly and efficient. Good facilities and close to the tram for quick access to old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassandra W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

E. D. Business - 09/12/2018 AccorHotels certified review

Room 504 smelled of cigarettes - this is unacceptable. The breakfast buffet was poorly replenished - something basic when you know that it is a very busy period and you will have many guests. The staff were pretty unhelpful and sullen - which is strange considering that the staff at IBIS Gerland are so motivated and positive. I ordered a drink at midnight from the bar and because I didn’t hand the barman my complimentary voucher first - he was rude to me! You do not treat guests in this way! I am an IHG Spire member for a reason You need to focus on Customer Service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. E., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Claudia J. V. Business - 08/12/2018 AccorHotels certified review
« Business Travek »

I was at Lyon for a business meeting and staying at your hotel make the travel perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia Jul V., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Raphaele Friends - 03/12/2018 AccorHotels certified review
« Great hotel »

The hotel was perfectly located for me, close to La Halle Tony Garnier (walking distance). Tram is also in a walking distance. Hotel has a very convenient parking, with plenty of lots. Rooms are very comfortable, soundproof very efficient, super clean. Restaurant and breakfast are great. Last and not least, the staff is really great, helping, kind and nice, even during the very busy period I was there. I was allowed to leave my car over the night I was running on La Saintelyon, I recommend that hotel for all the ones who want to participate to that race (and to the others as well!)! thank you very much for all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raphaele T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Cathy Business - 01/12/2018 AccorHotels certified review
« I did not stay - the whole booking was a mistake. I cancelled the booking as soon as I heard of it. »

I did not stay - the whole booking was a mistake. I cancelled the booking as soon as I heard of it. Somehow, the person who turned up, must have got my membership details AND email address FRAUDULENTLY!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Antoine Business - 15/11/2018 AccorHotels certified review
« Room for improvement »

- Too warm in the rooms as usual and A/C control panel is just for decoration as it doesn't control anything. - Kitchen is average - Showerhead is not working properly because it is leaking. This kind of problem could be identified and reported by the room cleaning team. I have reported it but it didn't get repair over the day. - Checkout email is useless as it always contains mistakes and doesn't reflect what will be billed - I didn't get a gift as during the first time I came and I am platinum level. So, I am not 100% sure but I think there should be some fruit or else in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoine L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie. C Quality manager Novotel Lyon Gerland Museum of Confluences

Ewa Families - 06/11/2018 AccorHotels certified review
« Really nice hotel close to Confluences »

Really enjoyed the breakfast, a variety of choices. Clean rooms, great staff. Very close to Confluences area with Museum and Shopping center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ewa O., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Families - 05/11/2018 AccorHotels certified review
« We felt like at home »

We loved the hotel. The facilities are great and the people is super friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Why? Business - 31/10/2018 AccorHotels certified review
« Comfortable »

The rooms were comfortable and the internet worked well. The room service was good except that my choice was already gone by early evening. The restaurant was disappointing. Too slow and the main course quality was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 19/10/2018 AccorHotels certified review
« Serenite »

Service impeccable, confort et harmonie,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Houria Louisa D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Roderick Business - 18/10/2018 AccorHotels certified review
« Solid hotel that lives up to the Novotel brand. One of 2 in Lyon that can boast that claim »

I've stayed here multiple times, its better in fall than summer because the family crowds aren't there. The staff is always very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roderick T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Ahmed A. Families - 14/10/2018 AccorHotels certified review
« Not too good »

I was staying in room 429 suite with my family. I forgot my AirPods in the room and im sure of it. Then after 4 hours I called the reception and told them that they said they found nothing in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Md Business - 11/10/2018 AccorHotels certified review
« Very good »

Nice personel, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darko M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Laurence S. Business - 10/10/2018 AccorHotels certified review
« Will stay again »

Quick and easy check-in Comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence S., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Lucie K. Business - 07/10/2018 AccorHotels certified review
« Great »

Great, I’m very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Family - 07/10/2018 TripAdvisor review
« satisfactory »

The trip lasted a week during which I have traveled Lyon. The sites suggested by Lyon Tourist information were interesting and I manages during this week to visit most of them. In my opinion, the best was a guided tour in the st jean area.

Todd Business - 04/10/2018 AccorHotels certified review
« Excellent service at a reasonable price. »

The staff were extremely helpful and polite. The rooms were well tended and equipped. Overall the hotel was very accommodating and it resulted in a pleasant stress free visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

C Business - 02/10/2018 AccorHotels certified review
« Bon hotel »

Positive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement H., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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