Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

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4.0/5 932 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
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Due to renovation work, the fitness center will be closed from February 26, 2018 to April 8, 2018.

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • High speed transmission line
    • Shower
    • Toilets
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,586 reviews

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 932 reviews
AccorHotels certified review
R. A. Business - 05/04/2018
« Good sleeping experience. Food not up to standards »

My stay was uneventful. The hotel was very full and therefore I could not book an executive room. The standard room was clean and comfortable. The main dish at dinner was disappointing with the chicken tough and tasteless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene Aerts, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Jolanta Business - 30/03/2018
« Very nice and comfortable stay though was lacking some air in the conference rooms. Very helful personel. Delicious meals. »

It is very good that it is possible to open the window in the room as there was no much air to breathe. Overall, comfortable bed, very helpful staff and the front desk and the restaurant. Not clear why but there was a safety alarm on March 22 that pushed us to leave the building without a jacket but there were no any safety instructions provided where to go and what was the reason of it. Otherwise, very nice stay. Thank you also for the delicious meals.

AccorHotels certified review
Francoise K. Families - 29/03/2018
« Very comfortable and plesent stay »

We enjoyed a very stylish and comfortable stay at Novotel Musee des Confluences. Great service, excellent room, very good restaurant and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francoise K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Jean Couples - 26/03/2018
« Convenient place »

Very good experience, good sound isolation in the room, personel really nice and kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear jean K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Laszlo Business - 25/03/2018
« Correct Novotel - nothing outsanding »

Stay at Novotel Gerland was as expected : correct. I would just talk about one point : why do you keep communicating about the eco friendly touch, and that if we want to reuse the towel, we just need to let it hang. I did that each and every night, and your cleaning ladies kept changing my towel. I would be glad if you follow your own rules which are actually good in theory, but in practice there are discruptancies. Overall was a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LASZLO M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Daniel G. Business - 23/03/2018
« Comfortable Work stay »

The Hotel is very nice, however I believe the breakfast is way too expensive. For this amount of money there should be much more variety of food. Or you lower the price or offer much more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben Daniel Mr G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Hs Business - 23/03/2018
« No standard room and lack of sustainability »

As usual at Accor Hotels, a nice welcome and overall a good standard. However, I was really surprised to get a room without table and chair (never had this before) so I was not able to work. Concerning sustainability, I was surprised in this hotel and think there is room for improvement: * towels are changed even if you don't indicate you wish a change * the fridge runs just to cool a small bottle of water and produces a lot of heat * there is a single use toilet brush provided (never seen this before)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hartmut Schwartz, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Didier Business - 22/03/2018
« great »

Honestly from outside the hotel is not the more attractive place near of main street But when you are inside the design, ambiance, Safari Theme are very very nice About the room nothing to say, very good new bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Didier C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
V Business - 16/03/2018

Nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria L., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
K. Families - 12/03/2018
« Mr K. »

We have enjoyed staying with my family at Novotel in Lyon staff very friendly very clean not far from airport all the best thank you , we will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mentor K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
M. Families - 11/03/2018

Impeccable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillaume M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Anonymous Business - 07/03/2018

Hotel is in a great location, some of the staff was helpful and curteous others were borderline rude. Your location is the main reason I stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane Louise L., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Anonymous Families - 04/03/2018
« Correct »

Correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Plumereau Y. Plumereau Y., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Abel Business - 03/03/2018
« Enjoyed my stay »

Enjoyed the services offered - receptionists were courteous, room was clean, breakfast was great, room service was great, enough said!

Our hotel has responded to the review
Our hotel has responded to the review

Dear abel e., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Samuel B. Business - 03/03/2018
« Excellent service experience. »

Wonderful. The staff was super friendly and incredibly helpful. The room was very comfortable and every detail of service to it were perfect for 3 weeks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Paul W. Business - 28/02/2018
« Very nice stay in Lyon »

It was very pleasant and the staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Anonymous Business - 15/02/2018
« It was comfortable but was very disappointed with food. »

The room was nice and comfortable. I was on a business trip and had dinner two nights in the hotel. I was not at all impressed with the quality of food. Firstly the options on the menu was very limited and second I felt sick both the times after after dinner. Also the breakfast in the morning was just average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Smritee Maingi, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anca O. Business - 13/02/2018
« correct »

nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear anca o., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Peter Business - 12/02/2018
« Pleasant hotel in a convenient location »

I was in Lyon for a conference held at la sucrière, making this hotel just about the closest place to stay. The room was extremely comfortable, and all amenities were provided, including a minifridge. The one thing I would raise as a concern for business travel is the absence of accessible plugs - I ended up purchasing an extension cord to charge my laptop and phone more conveniently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Warner L., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Ryan O. Business - 12/02/2018
« Interesting start »

It was a rough start as both my colleague and I were told that no rooms were available to check in at around 10am despite booking the previous night as we had early arrival flights. This was resolved by the manager, but if she was not around I was flat out told that no rooms were available and that I would have to wait until a room was ready. The other issue was the lack of power on the 6th floor on 08Feb2018 and nothing was done to compensate for this; not very enjoyable as you are trying to pack up your bag at 4am with no light. Take away these two issues, the hotel and staff were

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan W Okeefe, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric NOBLET

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