Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 966 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 966 reviews
Family - 04/07/2018 TripAdvisor review
« layover »

All in all it was a good choice for an overnight to split up the road trip south. The reason I did not give it a higher rating is because of the restaurant. Unbeknown to us they only offer a buffet on the weekends in summer. 22euros per person over 12 years old. The food was not appealing and there are few options within walking distance. after a day in the car it would have been nice to have had a choice or even a small meal option. We walked 5 min to Iberica for tapas and mojitos that were fabulous. This is a pet friendly hotel which is a bonus...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

OLIVIER R Family - 10/01/2018 TripAdvisor review
« Rooms+Brkfast+Staff very good. But NOVOTEL should review tariff policy & offer environment allowing customers to work »

Room+Breakfast+Staff : Very Good. 4 comments :[1/4] MAJOR : About NOVOTEL Yield Management policy : price amplitude & penalty far too high for customers who can't book their stay in advance [2/4] MAJOR : The 2 desktops computers in free access close to the FrontDesk / Reception have disappeared : Why ? Can they be put back ? Extremely useful for customers travelling without a laptop to quickly look at Office documents or to print flights reservations or to look at a map ... tasks for which smartphones are not convenient [3/4] Minor : Former desks in rooms were really convenient for working. Now replaced by a too small & useless table : Why ? [4/4] Minor : Procedure at garage entrance to review for late arrival between 22:30 & 23:00 : Black button seems not to ring at Front desk and if Novotel logo already appears on the small LCD display, calling by pressing the bell button does not call either the Front desk unless you actively select it (but you need to realise this) => Had to call the hotel by mobile phone to ask to open the garage gate when we arrived (Fri 05 Jan.2018 #22:45) otherwise blocked in front of the Garage gate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Couples - 04/11/2017 TripAdvisor review
« Nice stay in Lyon. »

We stay at this Novotel everytime we are over Lyon as it is very well located close to the city center (5 minutes by tram) the personnel is very kind and we feel like home. Ptactically at every stay we have ever been granted with good attentions ad this last time we have been upgraded for a suite instead of the room we booked: superb... many thanks! This will be for long time our second "home" in Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Business - 23/10/2017 TripAdvisor review
« Good face, but bad heart! »

The lobby is fine with their bar and restaurant. The rooms are quite old. The service at the reception is crazy. I still didn't understand why they charge guarantee for restaurant, if I didn't know if I would have some meal there! VERY EXPENSIVE for THE QUALITY PRESENTED

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Business - 02/01/2017 TripAdvisor review
« business trip »

Excellent hotel - very good central location. Upgraded in a executive suite - nice views. Very good equipment. Very professional and friendly employees (restaurant + reception). I will happily come back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Cher client, Je vous remercie d'avoir exprimé votre satisfaction concernant les services de notre hôtel. Je veillerai à rapporter personnellement aux équipes votre retour très positif les concernants. Notre emplacement est effectivement idéal, tant pour accéder en périphérie de la ville qu’en centre-ville. Au plaisir de vous accueillir de nouveau dans notre établissement. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Business - 23/05/2016 TripAdvisor review
« Great hotel »

Hotel service was excellent and the staff could not have been more helpful. Location was great with nice walks along the banks of the Rhone. Catering service was more than excellent and is highly recommended for people with food allergies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, We are delighted to read your compliments. This is a great reward for the entire team who work hard 24/24 for your pleasure. We hope to see you soon again.

Business - 15/05/2016 TripAdvisor review
« Nice experience »

Except the location, which is a bit far from the downtown, for the rest Novotel Lyon Gerland Musee des Confluences is quite satisfactory. You need to walk out for a while to find the restaurants if you don't want to dine in hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer We thank you very much for sharing with us your experience. For next time, we want to inform you that the tram station is only 3 mn on feet from the hotel and brings you within a few minutes in the city center. Take this opportunity to try the courses from the new menu and the fresh suggestions of our Chef to start a good summer !! See you soon.

Family - 19/01/2016 TripAdvisor review
« fitness center opening at 8am, never seen this anywhere in the world ! »

we chose the hotel for its location and fitness center...I did not think of asking the opening hours ! becasue they built a room on top of the fitness, it cannot open before 8am ! really disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

mysterae Family - 06/07/2015 TripAdvisor review
« All good. »

Easy access from Autoroute, easy access to city centre, clean pool, very good food in restaurant, helpful staff, no complaints, arrived early and housekeeping staff pulled out the stops to get us into room at earliest opportunity.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, We thank you for comments futher to you stay to Novotel Lyon Gerland .it is pleasure that we receive your compliments. Your satisfaction is the most beautifull reward for our staff Sincerely you

petern719 Couples - 19/06/2015 TripAdvisor review
« Overnight stay. »

Very good room. Great view. Dinner OK, except the tuna starter. Good breakfast. Well arranged car park. Why make it a long story? aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for your comments futher to your stay to Novotel Lyon gerland Sincerly Yours

RamLuFe Couples - 30/12/2014 TripAdvisor review
« Extremely disappointing »

Room was dirty (interdental brushes and make-up from previous guests in the floor) and very dusty. Even though I was Gold status was definitely not given any kind of VIP treatment and not offered upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Je suis vraiment désolé pour les incidents dont vous avez été victime dans notre hotel. Je vais faire le necessaire pour regler ces problemes avec toutes nos excuses Tres cordialement

Couples - 17/09/2014 TripAdvisor review
« Great location, helpful staff »

We stayed one night in this hotel in Lyon. Being our first time in Lyon, we asked the front desk staff for suggestions on what to do there in a few hours. They suggested a walk along the Rhone to the center of town, then on to the Old City area. We thoroughly enjoyed our walk. Our room was very comfortable. Our dinner at the hotel restaurant was delicious; our server was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Cher client Je vous remercie pour vos commentaires sur Novotel lyon Gerland et l'accueil que vous a reservé mes collaborateurs, et de la qualité de la restauration. Vous avez apprecié la situation de l'hotel, en plus depuis quelques mois nous avons un TRAM à coté de l'établissement qui vous coduit au coeur de la ville de Lyon Au plisir de vous accueillir de nouveau au Novotel Lyon Gerland Tres cordialement

Nikki R Family - 26/08/2014 TripAdvisor review
« Large city hotel »

The room we booked was a fantastic business suite right at the top of the hotel with a balcony. Very busy hotel but customer service is excellent and staff very attentive to waiting guests. It has secure underground parking but this can be a down-side when several cars are trying to get out early morning at the same time (have to go through 2 levels of security). Also, for size of hotel,the pool was very small. Overall, good central location if you want to explore other food options and stretch legs after a long drive.

Our hotel has responded to the review
Our hotel has responded to the review

Cher client Nous vous remercions pour vos commentaires, il est vrai que notre parking est un peu compliqué d'acces car situé dans une co-proprieté A bientot Cordialement

Syed T Business - 13/05/2014 TripAdvisor review
« My First Visit to Lyon »

Though the location of the hotel is close to our office at Lyon, it is infact just other side of the road, but if someone plan to dine outside he/she has to take a taxi to find out the nearby restaurants of fast-food shops. The breakhast is terrible....every day same items were served. It is tough to have a minimum breakfast for a muslim who eants to enjoy halal food.

LizB2013 Family - 24/08/2013 TripAdvisor review
« Perfect hotel for stopover »

We stayed here on ruote to the South of France to break the journey. Perfect location, underground secure parking so we didnt need to empty the car, small outdoor pool for the kids to use, friendly staff (especially at the reception) and good value for money. The breakfast was the only thing that wasnt great, poor quality, everything was cold and not tasty.

Family - 12/04/2013 TripAdvisor review
« Novotel Lyon Gerland »

Perfect overnight stay for us, friendly staff always willing to help. Evening meal menu not ideal for our young children but quality of food excellent if a little overpriced. Good breakfast and comfortable beds.

Family - 07/04/2013 TripAdvisor review
« Nice location, great facility, and good breakfast »

To find this hotel, with our GPS the address was a bit not correct coordination. But if you filled in the exact coordinate GPS. N 45° 43' 57.50'' E 4° 49' 25.62'' then you will find it. Anyway, the location of this hotel is really nice. Nearby the river and a Gerland park. The room for a family are nice and the breakfast was very good; much variation and really good to start your day. The play corner for kids are also interesting one for big kids. The kids can play the modern games (Xbox stuff). We enjoy our short stay in here.

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