Novotel Lyon Gerland Musée des Confluences Hotel 4 stars

TripAdvisor rating 4.0/5 1,097 reviews
Novotel Lyon Gerland Musée des Confluences
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Hotel extras

  • Rooms for families, children welcome ++

  • Opposite the Musée des Confluences

  • Restaurant, terrace and outdoor swimming pool

  • 16 meeting rooms, including the N'Loft: an atypical meeting space with a homely feel

  • Direct access to the city center by tram

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.50 EUR
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc
LYON CEDEX 07
69363
lyon
france

Tel: +33472711111

Fax: (+33)4/72711100

Contact email

Check-in from 16h00

Check out up to 12h00

  • BUS LYON GERLAND :   C22 PLACE A. PERRIN

  • LYON GERLAND :   60 LECLERC GIRARD

  • METRO B :   B DEBOURG

  • T1 :   T1 Halle Tony Garnier

  • By plane

    LYON SAINT EXUPÉRY At 29.1km / 18.08 miles

  • By helicopter

    AEROPORT DE LYON BRON At 12km / 7.5 miles

  • By car

    GERLAND At 1km / 0.63 miles

  • By train

    LYON PART DIEU At 6.3km / 3.91 miles

  • By train

    LYON PERRACHE At 2km / 1.25 miles

GPS :45.733052, 4.823805

Currently, close to our hotel

Himalayan festivals, the last Kalasha, exhibition

From 23/10/2018 to 01/12/2019

At 486 m

Collections of the Museum of Textiles in Lyon, visit

From 01/01/2010 to 31/12/2019

At 2.3 km

Tour of the Musée Gallo-Romain de Fourvière in Lyon

From 01/01/2010 to 31/12/2019

At 3.1 km

The Fourvière Basilica, Lyon, unusual tour of the roof

From 01/06/2019 to 30/11/2019

At 3.2 km

Tour of the Musée de l'Imprimerie in Lyon

From 01/01/2010 to 31/12/2019

At 3.6 km

Le Café des Fédérations, tasting

From 01/01/2019 to 31/12/2019

At 3.8 km

Museum of Fine Arts in Lyon, visit

From 01/01/2010 to 31/12/2019

At 3.9 km

Parc de la Tête d'Or in Lyon, walk

From 01/01/2019 to 31/12/2019

At 6.1 km

Tour of the Musée d'Art Contemporain in Lyon

From 30/09/2019 to 31/12/2019

At 6.1 km

Auto Rencard, exhibition of old and exceptional vehicles

From 01/01/2019 to 31/12/2019

At 12 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

N'CAFE GERLAND

Type of cuisine: French

Our chef, Laurent Genevey, and his entire team offer a simple and tasty, healthy and balanced cuisine. Buffet catering, weekend eves from 28/06 to 13/07, and every eve from 19/07 to 18/08.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Guests can enjoy one of our bartender's drinks with friends or colleagues, in the Easywork space or even at our monthly after-work drinks and music events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 285 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,651 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,097 reviews

Everything fine but some of the staff were rude

Customer review rating 4.3/5

No Business - 10/06/2019 AccorHotels certified review

The room was pretty clean, the safe broke on 2 occasions (it stopped locking despite the door being properly pushed closed). Some of the staff were really helpful; one helped me book a restaurant as I could not speak French, but there was another evening when several members of staff were quite rude to me as they had made a taxi booking for me but for the wrong number of people; as it wasn't possible to get another taxi to arrive in time to take the extra people, the reception staff told me "it's not possible", dismissed me, ignored me and refused to help me further. We ended up getting an Uber instead because the reception staff were so unwilling to help. It also meant we couldn't trust that the hotel staff would successfully book a taxi for us in future. What if we had been on our way to the airport and had missed our flight because the hotel staff were rude?! As I was staying for business reasons, I required an invoice with the correct company name and address on it in order to claim expenses. Upon checking out, I was told that I should have given the address at check in (even though no one asked or told me this at check in, and it was obvious I was there for business reasons) and that it was difficult to change. The man at reception was able to change the address, but it was still incorrect. Whilst myself and several of my colleagues were checking out at the same time, the man at reception started being rude about us in French to his colleague - but we could understand what he was saying. I might advise that you ask for an invoice address/customer address on check in, rather than trying to get guests to do the fast check out. Fast check out poses problems for business customers. At the very least, having your reception staff being a bit more understanding would have helped.

Dear customer, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
Customer review rating 4.3/5

Anonymous Business - 09/06/2019 AccorHotels certified review

I found your reception staff unhelpful on the two of the three occasions i had interacted with them. We requested they book a taxi for a group of us. On arrival for our taxi it was discovered that the wrong number of passengers had been communicated from reception to the taxi company (we had asked correctly). Reception dealt with this is a confrontational manner and were visibly angry with us, depite the error clearly being on their part. There was no attempt to apologise for the error, only exasperation and anger from the reception staff. The second was at check out; when asking for the invoice address to be added (this is a company policy for us and is never an issue for other hotels) they were clearly annoyed at the request and talked about us in an unprofessional manner in our presence (we understand French and found this very rude).

Dear Victoria M., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Faultless

Customer review rating 4.3/5

Lorraine Couples - 03/06/2019 AccorHotels certified review

Really enjoyed our stay

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
Customer review rating 4.3/5

Anonymous Friends - 26/05/2019 AccorHotels certified review

RAS

Très chère cliente, Je vous remercie d'avoir exprimé votre satisfaction concernant les services de notre hôtel. Je transmettrai votre retour aux équipes, qui travaillent au quotidien à satisfaire notre clientèle. Au plaisir de vous accueillir de nouveau dans notre établissement, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Great facilities and friendly staff

Customer review rating 4.3/5

Anonymous Business - 26/05/2019 AccorHotels certified review

Loved the fun things to do in the reception area... Made it different from other hotels. Kids toys and table football were great ideas.

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Staying in Lyon

Customer review rating 4.3/5

P. Business - 21/05/2019 AccorHotels certified review

related to the cost, I found the room not really comfortable for business: desk, plugs (220V), etc...

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Great night staying feels like home.

Customer review rating 4.3/5

Anonymous Business - 20/05/2019 AccorHotels certified review

This was my second visit to the same hotel in Lyon. Though I did not have much interactions with the staff, apart from the brief process of checking in and out, I certainly had everything I required during my staying. The room is very clean and the bed is superb.

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
Customer review rating 4.3/5

Anonymous Business - 16/05/2019 AccorHotels certified review

This is my second time organizing an event with the hotel, and everything went very smoothly. Staff very helpful and present when needed and the facilities are modern and easy to use. Location is ideal as it is close to train stations, tram lines, and the highway for airport transfers.

Dear customer, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Standardised room

Customer review rating 4.3/5

Patrizia O. Business - 06/05/2019 AccorHotels certified review

Things were as expected. One comment only: heating was set too high and no option to start the air conditioning since it is not yet the season. Option to open the window, but then quite some noise from the busy cross-roads. Please consider setting the heating temperature in the rooms 2 C less.

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Uneventful and pleasant stay

Customer review rating 4.3/5

Dr R. A. Business - 04/05/2019 AccorHotels certified review

Uneventful and pleasant stay

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Great Location for a stop over

Customer review rating 4.3/5

Homebound Couples - 29/04/2019 AccorHotels certified review

A great hotel for a stopover. The hotel was clean, the staff were friendly and extremely helpful. The room was spacious and the bed was so comfortable, we had a fabulous night’s sleep. We had our evening meal in the restaurant and while the menu is limited we were able to find something to eat. Food is limited for vegetarians

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Small bedrooms

Customer review rating 4.3/5

Pelin O. Families - 22/04/2019 AccorHotels certified review

The staff were nice and helpful at reception. However our bedrooms was extremely small for 2 adult and 2 kids despite I booked a family room and paid more money. There was literally no space in between our bed and the sofa bed so my husband climbed up to our bed over the sofa bed to get into our bed. There was only one dust bin in the room which was again wasn’t enough and no face towels in bathroom- only bath towels. The breakfast selection was very poor, no variation each day in terms of pastries. Coffee machine was not nice and very watery coffee came out. Limited selection of fresh fruit if you didn’t like can fruits which is not acceptable in a four star hotel.

Customer review rating 4.3/5

M. F. B. Friends - 17/04/2019 AccorHotels certified review

Your front desk peoples need to learn more,how to deal with the customers.

John & Denise cruise into Lyon

Customer review rating 4.3/5

John L. Couples - 17/04/2019 AccorHotels certified review

Very welcoming. worked on usine the room early with out fuss

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

very good

Customer review rating 4.3/5

Marnix Business - 10/04/2019 AccorHotels certified review

Very pleasant and the bed was very comfortable

Dear Marnix W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Very basic

Customer review rating 4.3/5

B. Families - 07/04/2019 AccorHotels certified review

Very poor room is small and staff very rude no towel in room bed to small for couples

Dear Sarah B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

It was not as expected.

Customer review rating 4.3/5

Anonymous Business - 06/04/2019 AccorHotels certified review

The pipes emit a fowl odor (when water is running) and the matresses are too soft.

Dear Arnald C., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Not at Novotel Standards

Customer review rating 4.3/5

Anonymous Business - 04/04/2019 AccorHotels certified review

I have been in several Novotels and I think this one is really under the usual standards: bathroom shower is rusty and ineficient; no higien acessories/products available; paper glass for tea! no spoon, nothing in the mini-bar...

Dear Virginia M., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

POSITIVA

Customer review rating 4.3/5

Anonymous Families - 20/03/2019 AccorHotels certified review

PERSONALE DISPONIBILE ED EFFICIENTE ALLA CONCIERGE

Dear Pietro C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
Customer review rating 4.3/5

No Business - 18/03/2019 AccorHotels certified review

I didnt like your restaurent especially during Friday evening dinner. The Service was really poor. The assitant told me to take a different chair even thought the Restaurant was completely vacant. Regards, Nobu

Dear Nobu K., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
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