Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

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4.0/5 903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,185 reviews

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 903 reviews
AccorHotels certified review
Business T. Business - 10/01/2018
« Dr »

Very clean and excellent staff and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pik T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Katherine Business - 10/01/2018
« Pretty good but food could be better »

Very nice staff. Restaurant disappointed. I had a watery and tasteless spaghetti pesto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine P., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

TripAdvisor review
OLIVIER R Family - 10/01/2018
« Rooms+Brkfast+Staff very good. But NOVOTEL should review tariff policy & offer environment allowing customers to work »

Room+Breakfast+Staff : Very Good. 4 comments :[1/4] MAJOR : About NOVOTEL Yield Management policy : price amplitude & penalty far too high for customers who can't book their stay in advance [2/4] MAJOR : The 2 desktops computers in free access close to the FrontDesk / Reception have disappeared : Why ? Can they be put back ? Extremely useful for customers travelling without a laptop to quickly look at Office documents or to print flights reservations or to look at a map ... tasks for which smartphones are not convenient [3/4] Minor : Former desks in rooms were really convenient for working. Now replaced by a too small & useless table : Why ? [4/4] Minor : Procedure at garage entrance to review for late arrival between 22:30 & 23:00 : Black button seems not to ring at Front desk and if Novotel logo already appears on the small LCD display, calling by pressing the bell button does not call either the Front desk unless you actively select it (but you need to realise this) => Had to call the hotel by mobile phone to ask to open the garage gate when we arrived (Fri 05 Jan.2018 #22:45) otherwise blocked in front of the Garage gate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
René Business - 05/01/2018
« Convenient business hotel »

Excellent location, close to the museum and near the City center. My executive room on the 8th floor (802) was very noisy with sound from the corridor readily entering. Bed and bathroom comfortable. Despite indicating on the door that I did not want to be disturbed, housecleaning went into my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene Aerts, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Frederic P. Families - 04/01/2018
« Great »

Always a nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Camara Families - 02/01/2018
« super »

personnel gentil

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia E., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
José M. Families - 27/12/2017
« Confortable »

Estancia corta, pero satistactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose m., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Michael W. Business - 24/12/2017
« Good »

The room and hotel were great except you were doing construction on the floor below. This was very loud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Danilo C. Business - 21/12/2017
« Excellent »

Concierge was very helpful in finding taxis that take American Express, which appear to be in overall shortage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danilo Riguera c., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Augereau Business - 06/12/2017
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Preleco Sas Cbc, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Devi P. Business - 05/12/2017
« Good business hotel »

The hotel location is ideal place from my office - it is walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devi P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Anonymous Business - 01/12/2017
« Quite good »

The atmosphere is pleasant, the food is good value. the only exception was the bed. The sheet was full of small sandy particules like. I guess it was the laundry chemicals they use to wash the sheet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adama Diallo, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Christina P. Business - 01/12/2017
« Great stay, but the spiders in my room wasted it a bit... »

The room was great, but there were spiders in it ! Those neighbours were living in the curtains...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina PIRES, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Dk_wiltshire Business - 01/12/2017
« Nice stay until one of 2 lifts broke down overnight and not fixed by the next morning's rush hour! »

Friendly and helpful staff, nice facilities and excellent breakfast spread that included sausages, bacons and soft and creamy scrambled egg. However, I would have scored a "9" had it not been for one of 2 lifts that was not working when I returned to the hotel at about 23:00. It was still not fixed by next morning's rush hour, resulting in delays/inconvenience for guests on the higher floors (I was on the 7th). ? Emergency call out, ? spares for critical parts etc. should be considered to minimise the risk of future occurrence. Apart from the broken down lift, it was a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dora Kan, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Paul B. Business - 28/11/2017
« Under whelmed and disappointed. »

The breakfast was excellent and the highlight of the stay. Having no iron to press cloths after being in luggage is an awful. l also there was believe no lotion for after shower and no electric adaptors for US travelers. I had to take a taxi to find one, which takes time obviously and as a business traveler time is of the essence. One of your receptionist seemed upset by my request for assistance which is not helpful. I will not stay at your hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear paul B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Joseph F. Business - 27/11/2017
« Hotel Novotel Gerland Review »

The hotel staff are very accommodating, I very much like the location for travel to/from my work, and the parking is very convenient for a business traveler.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. Joseph , We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Rizza F. Couples - 19/11/2017
« Accueil super »

Deco de la chambre horrible Moquette horrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty Carlier, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
V Business - 17/11/2017
« Hotel clean, nice staff, disappointing room service breakfast »

Second stay and staff were once again great. I decided this time to have breakfast in my room and was significantly disappointed compared to my previous experience. The musli was bland and dry, the fruit plate was just nice and grapefruit and the hot water was cold!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Charles Business - 17/11/2017
« Great business stay »

Spent two days in Lyon on business, the Novotel was the perfect place to stay. Clean, quiet rooms, a fitness room and great breakfast. As a bonus, the Allblacks were on tour in Lyon that week and were staying at the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles Mr G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

AccorHotels certified review
Rallis Couples - 13/11/2017
« Excellent Breakfast »

Hotel staff were very helpful. Breakfast was excellent. Room was a bit outdated although the bed and TV were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rallis K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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