Hotel - Novotel Lyon Gerland Musée des Confluences
Novotel Hotel Novotel Hotel

Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 1,014 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 100.00 EUR Non member rate
From 95.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,650 reviews

Our guest reviews for Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,014 reviews
Ahmed A. Families - 14/10/2018 AccorHotels certified review
« Not too good »

I was staying in room 429 suite with my family. I forgot my AirPods in the room and im sure of it. Then after 4 hours I called the reception and told them that they said they found nothing in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Md Business - 11/10/2018 AccorHotels certified review
« Very good »

Nice personel, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darko M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Laurence S. Business - 10/10/2018 AccorHotels certified review
« Will stay again »

Quick and easy check-in Comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence S., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Lucie K. Business - 07/10/2018 AccorHotels certified review
« Great »

Great, I’m very satisfied

Family - 07/10/2018 TripAdvisor review
« satisfactory »

The trip lasted a week during which I have traveled Lyon. The sites suggested by Lyon Tourist information were interesting and I manages during this week to visit most of them. In my opinion, the best was a guided tour in the st jean area.

Todd Business - 04/10/2018 AccorHotels certified review
« Excellent service at a reasonable price. »

The staff were extremely helpful and polite. The rooms were well tended and equipped. Overall the hotel was very accommodating and it resulted in a pleasant stress free visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

C Business - 02/10/2018 AccorHotels certified review
« Bon hotel »

Positive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement H., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Tamer P. Business - 28/09/2018 AccorHotels certified review
« Nice stay as usual »

This hotel always meets my expectations. Simple but clean, close to business areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hasan Tamer P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Jorge F. Business - 28/09/2018 AccorHotels certified review
« Excelente opción en Lyon! »

Very kind staff and nice facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge Lucio F., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Michael D. Families - 17/09/2018 AccorHotels certified review
« A very nice surprise! »

Everything was designed to go smoothly... and it did!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Families - 11/09/2018 AccorHotels certified review
« Great Hotel »

It's a good hotel for businessmen and for family and holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordi V., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

X Business - 10/09/2018 AccorHotels certified review
« Breakfast was very nice, the restaurant menu was OK... the amentities in the room could have been better. »

The staff was freindly and helpful. Food was good, with a nice variety. Rooms were pretty clean. The refridgerator in the room did not keep anything cold. There should have been more access to still water in ther hotel. I would have liked to be able to trun down the airconditioning more... my room was too warm at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Kathleen R. Families - 09/09/2018 AccorHotels certified review
« For a 4 star hotel I didn’t think standard was 4 stat »

There was a food smell when you first walked into the hotel reception. Receptionist was really nice and informative. Pool was a disaster - why do you have to walk into a some water when entering the pool area and you have to climb over to walk along the side of the pool, really dangerous especially for children. The slaps/tiles in some areas of the pool were loose

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen R., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Orezi Families - 08/09/2018 AccorHotels certified review
« A DISAPOINTED EXPERIENCE »

FIRST DESPITE POINTING MY TIME OF ARRIVAL THE ROOM WAS NOT READY '' SUITE '' GIVEN ANOTHER ONE WITH SOFA NOT DRESSED FOR MY SON ... NO INDICATION IN ROOM OF BREAKFAST CLOSING TIME AT 09.30 AM CLIENTS LIKE ME SURPRISED WHEN DOWNSTAIRS ... WE HAVE HAD CHANCE TO EAT SOMETHING BUT NOT WHAT WILL BE AT LEVEL IN ACCOR ... THE EVNING FOOD WAS A REAL DISASTER ... MEAT FOR TWO NOT COOK ENOUGH ... NO STAFF LOOKING AT CLIENTS ... ABSOLUTLY NOT AT LEVEL OF WHAT EXPECTED..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Sarvesh C. Business - 07/09/2018 AccorHotels certified review
« Mr »

Rooms were kept clean all the time and the ambiance was really nice. I would really prefer to stay there during my next visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarvesh C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Alistair M. Families - 07/09/2018 AccorHotels certified review
« Hassle free comfort »

Overall good from front desk to facilities to room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alistair M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Colette Couples - 07/09/2018 AccorHotels certified review
« Great hotel that suited us well »

We stayed here one night while driving down through France. The welcome was very pleasant, the room a good size and clean. We didn't eat in the hotel in the evening but breakfast was very good - lots of selection and fresh items bought out all the time. Very secure car park. We would definitely use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colette B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Simon T. Families - 06/09/2018 AccorHotels certified review
« Friendly and helpful staff and great rooms. »

Stayed for 2 nights with our 2 children and dog on way back from South France. Staff very friendly and helpful. Hotel was hit with the kids with free video games and pool and even the dog was welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Berty Families - 06/09/2018 AccorHotels certified review
« Sans surprise! »

Bon check-in Rapide check-out Good job!

Our hotel has responded to the review
Our hotel has responded to the review

Très cher client, Un grand merci, pour votre retour positif sur votre expérience au sein de notre établissement. Je transmettrai votre retour aux équipes, qui travaillent au quotidien à satisfaire notre clientèle. Au plaisir de vous accueillir lors de votre prochain séjour. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Families - 03/09/2018 AccorHotels certified review
« Stop over stay, very pleasantly surprised »

Had a stop over in Lyon and we were not expecting too much however we were pleasantly surprised by the friendliness, efficiency, cleanliness and service we received. I would of rated it a 10/10 if it wasn’t for the bar menu, the food wasn’t great and quite pricey, glass jars of food that were passable and also breakfast was crazy busy, felt a bit stressed trying to get something to eat. Other than that it was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 100.00 EUR Non member rate
From 95.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates