Novotel Lyon Gerland Musée des Confluences Hotel 4 stars

TripAdvisor rating 4.0/5 1,126 reviews
Novotel Lyon Gerland Musée des Confluences
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Hotel extras

  • Rooms for families, children welcome ++

  • Opposite the Musée des Confluences

  • Restaurant, terrace and outdoor swimming pool

  • 16 meeting rooms, including the N'Loft: an atypical meeting space with a homely feel

  • Direct access to the city center by tram

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc
LYON CEDEX 07
69363
lyon
france

Tel: +33472711111

Fax: (+33)4/72711100

Contact email

Check-in from 16h00

Check out up to 12h00

  • BUS LYON GERLAND :   C22 PLACE A. PERRIN

  • LYON GERLAND :   60 LECLERC GIRARD

  • METRO B :   B DEBOURG

  • T1 :   T1 Halle Tony Garnier

  • By plane

    LYON SAINT EXUPÉRY At 29.1km / 18.08 miles

  • By helicopter

    AEROPORT DE LYON BRON At 12km / 7.5 miles

  • By car

    GERLAND At 1km / 0.63 miles

  • By train

    LYON PART DIEU At 6.3km / 3.91 miles

  • By train

    LYON PERRACHE At 2km / 1.25 miles

GPS :45.733052, 4.823805

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

N'CAFE GERLAND

Type of cuisine: French

Our chef, Laurent Genevey, and his entire team offer a simple and tasty, healthy and balanced cuisine. Buffet catering, weekend eves from 28/06 to 13/07, and every eve from 19/07 to 18/08.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Guests can enjoy one of our bartender's drinks with friends or colleagues, in the Easywork space or even at our monthly after-work drinks and music events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 285

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,921 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,126 reviews

Very well located hotel with good facilities.

Customer review rating 4.3/5

Delphine R. Families - 12/08/2019 AccorHotels review

Perfectly located for a touristic visit of the city. Very well equipped for families with kids but overpriced bufferfood for children and very little choice of snacks. Cleaning team presence too long during the day.

Great in every way

Customer review rating 4.3/5

Anna G. Families - 12/08/2019 AccorHotels review

Location, facilities and parking all fantastic

Dear Anna G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Good rooms are small but some nice touches and friendly staff

Customer review rating 4.3/5

Anonymous Families - 11/08/2019 AccorHotels review

As two adults and two children , found room was very small when sofa bed was out. pool area was nice not many sunbeds and some of the tiles around the edge of the pool were loose. Breakfast and dinner buffets were good plenty of options . As Vegetarians the opton at dinner was very nice.

Dear Fran G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Perfect stop off on the way to Geneva

TripAdvisor rating 4.0/5

SonyaFB Family - 09/08/2019 TripAdvisor review

Stayed here as a family of four - myself, my husband and two teenage boys. Wasn’t sure what to expect but we certainly weren’t disappointed. The room was lovely, clean and spacious - it was a suite on the second floor. There were lots of little useful extras in the room including a stocked mini bar (complimentary soft drinks and nuts), a jar of sweets as well as the usual toiletries plus some extras eg shaving kits. The staff were very friendly and the bar attendant even went searching for a local channel showing the Community Shield game which certainly pleased my eldest son. He also recommended a rather nice local rosè wine which didn’t disappoint. There are plenty of things to keep younger and older children entertained including a small swimming pool, fuse-ball and an arcade game. There was a good selection of food available at the dinner buffet and breakfast. Overall, the hotel was extremely clean and well maintained as well as being ‘pretty to look at’ inside. We didn’t venture out so can’t comment on the location in relation to the City Centre. We would most definitely visit again if coming to this area.

Dear Customer, Thank you for expressing your satisfaction regarding the services of our hotel. I will take care to personally report to the teams your very positive feedback concerning them. Our location is indeed ideal, both for access on the outskirts of the city and in the city center. Looking forward to welcoming you back to our establishment. Nathalie.C Quality Manager Novotel Lyon Gerland Confluence Museum

Nice hotel with fine amenities

Customer review rating 4.3/5

Jill S. Business - 08/08/2019 AccorHotels review

Overcharged for breakfasts we did not eat; when notified of the error via email, has not responded yet

Unfriendly

Customer review rating 4.3/5

Jelle A. Families - 05/08/2019 AccorHotels review

Good location to sleep on our way to the South but unfriendly and not really feeling welcome given by the reception. Service at the breakfast was very poor.

Dear Jelle A., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
Customer review rating 4.3/5

Anonymous Business - 01/08/2019 AccorHotels review

Ras

Restaurant service very poor

Customer review rating 4.3/5

Anonymous Families - 28/07/2019 AccorHotels review

Restauration was poor. Limited selection of food. Cold dishes: salades, sausages, ham, desserts were not protected from invasion of flies. Similar issues with breakfast.

Mixed bag

Customer review rating 4.3/5

Narinder F. Families - 27/07/2019 AccorHotels review

The executive floor rooms were fantastic, especially balcony. Unfortunately the number of staff seemed to be lacking. Room service took an hour and there was not enough staff at the bar or restaurant area. Food was disappointing so we ate out. Staff seemed disinterested apart from Wilson at reception who was fantastic. I got much better value from the Novotels in Dubai and Hyderabad.

Lovely hotel kids loved the pool

Customer review rating 4.3/5

Iris B. Families - 26/07/2019 AccorHotels review

Would have been great but for the error taking money from my account still waiting for refund 20 days later! How long does it take to correct your error?

Dear Iris B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fine hotel, terrible organisation

Customer review rating 4.3/5

Mikael I. Couples - 23/07/2019 AccorHotels review

What a reception of you guests: No sign of where to drive in, halting ind the street with inpatient cars behind, as there was ony a TNT sign over the drive in to parking basement. In the basement there were signs and free space over all with TNT, and only s few pieces of paper with the name Novotel. In the maybe Novotel area there was chaos and no free space, and cars desperately trying to find out what to do - and where. Finally we luckyly found a parking space, because somebody left the garage. Next problem was to find the hotel itself. In the not easy to find elevator there was absolutely no sign showing on which floor the reception was placed. Maybe I am not too sharp or bright, but don't you think, there should be room and space for a humble diploma engineer and other poor people like me? In the reception it took 8 minutes to book in, although the personnel already had all information on me from booking.com. Not very professional. Nobody told us, that I had to use the keycard to activate the elevator to our room, apart from a piece of paper placed so low, that I could not see it. Not very kindly or professional. The room itself was nice and clean and absolutely OK. Then we went down to have a nice dinner and a big steak after a long day of driving. And what was the message ? "Sorry, only buffet this evening." What we found and had to accept as eatable, was food for children, like chicken- and fish nuggets... I will omit to comment or let you know further of our thoughts... Next morning a relative nice morning buffet with some yellow egg stuff tasting from much too much flour. Bacon on the other hand was perfect. Check out again with untrained personal, letting you feel, that you was a number and not a guest. Out of the garage we did not look back, but drove always as fast as the traffic would allow... It will be very difficult for us to recommend Novotel to our friends, until you change your organisation, training of personnel - and attitude - dramatically.

Good but not great !

Customer review rating 4.3/5

Vincent Business - 23/07/2019 AccorHotels review

Nice staff but very noisy experience due to families staying at the hotel, making meetings at breakfast or lunch very difficult

Dear Vincent K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel for a stay in Lyon - business or vacation

Customer review rating 4.3/5

Olof N. Business - 20/07/2019 AccorHotels review

Had a great stay - the room was nice, the staff very friendly and the gym, breakfast and pool area was all very nice too. The AC in the room, a suite, could have been more efficient, though.

Dear Olof N., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Repeatedly other guests had access to our rooms

Customer review rating 4.3/5

F L. Families - 20/07/2019 AccorHotels review

We were extremely concerned (and reported it to reception on every occasion - nothing was done except a glib apology) that other guests accessed both our room, our grown up children (21 & 22) were given a key card for a supposedly vacant room for them which was occupied - upsetting the occupants. What happened to us in reverse. They were given two other rooms before they actually had an unused room! This is a security issue as do you know who is in which room and which rooms are occupied??? Obviously not. Once is a mistake but repeated times for repeated rooms is totally unacceptable and I feel we are due an explanation and a full apology. We are loyal customers and this has definitely put us off future bookings.

A nicely decorated hotel easily accessible via public transport, however, very late check-in and late room cleaning somewhat spoiled the overall experience

Customer review rating 4.3/5

Mark R. Couples - 17/07/2019 AccorHotels review

The hotel is modern, nicely decorated, clean and tidy. Access to the tram network was just 200 m away, but unfortunately during our stay the tram line underwent major works, which halted the service after the first day of our stay. Fortunately, two bus lines ran past the hotel and the metro train station was only 1 km away. Room check-in (4 pm) is later than many other hotels we have stayed in but our room was not actually available until after 5 pm. Servicing of the room was also much later (4-7 pm) than other hotels and on one occasion it was not serviced until after 7 pm. On that occasion the bath towels were not replaced. The breakfast was good but we were charged for breakfast on the first day of our stay when we didn't have breakfast in the hotel.

Great

Customer review rating 4.3/5

Anonymous Business - 15/07/2019 AccorHotels review

Great to have the upgrade to the suite !! Realy appriciated.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

It was a comfortable stay in a great location to see the Musee des Confluences.

Customer review rating 4.3/5

Anonymous Families - 13/07/2019 AccorHotels review

The room was very clean, the bed was comfortable, the front desk and staff ranged from helpful to indifferent.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Good experience with the room, bof with the restaurant

Customer review rating 4.3/5

Anonymous Families - 02/07/2019 AccorHotels review

Short stay. Pleasant stay in the room but disappointing dinner at the restaurant.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

An excellent stay. We found the Novotel to be convenient to the sights we wanted to see. The staff was well skilled and concerned with our happiness.

Customer review rating 4.3/5

Anonymous Couples - 01/07/2019 AccorHotels review

See above.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Novotel Gerland June 2019

Customer review rating 4.3/5

Tamala M. M. Business - 01/07/2019 AccorHotels review

Facility was nice, wish workout facility had longer hours, breakfast is nice dinner is always a challenge

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences
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