ibis Abidjan Plateau Hotel 2 stars

TripAdvisor rating 3.0/5 372 reviews
ibis Abidjan Plateau
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+ 15 Services
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Abidjan Plateau

7, boulevard Roume
04 BP 1185
ABIDJAN PLATEAU 04
1185
abidjan
ivory coast

Tel: +22520301600

Fax: (+225)20217875

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    FELIX HOUPHOUET BOIGNY At 10km / 6.25 miles - Shuttle free

  • By car

    AUTOROUTE DU NORD At 10km / 6.25 miles

GPS :5.3268, -4.022977

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

Savor your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 85

  • Maximum capacity: 85 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
ibis Abidjan Plateau

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

1,072 reviews

tripadvisor

TripAdvisor Rating 3.0/5

372 reviews

Gives the group Accord a bad name.

Customer review rating 3.6/5

Alain Solo - 05/11/2019 Confirmed reviews AccorHotels

I have to say that the only thing was went well is the check-in and checkout. The front desk team is really great but when it comes to the restaurant staff it felt like they were doing you a favor. Service is very slow (had to ask for an omelet three times to 3 different people during breakfast and only came after 35mn after complaining to the manager), without a smile and pretty rude to (was asked to move two tables away because i was in the wrong section (restaurant instead of snack bar) but yet when the next customer came through and ordered the same thing he was not asked to move. Cleanliness: full need of maintenance. The floors from the reception to the restroom or the restaurant are dirty. Whatever food or water gets on that floor will stay there for hours before its cleaned even though the staff is passing it and even stepping in it. Honestly felt i didn't want to touch anything.

A very pleasant stay

Customer review rating 3.6/5

Alimou Business - 03/11/2019 Confirmed reviews AccorHotels

I was pleasantly surprised by the welcome I received at the reception. The receptionist was very helpful. The rooms are very nice and comfortable. The breakfast is great as well and the personnel is nice. The only issue I had (even then, it was rarely, was the Internet being slow). Also, the location of the hotel is not so ideal if one wants to visit stores or wants to eat outside of the hotel as you will need to use a taxi (the taxis will also tax you plenty if you are not familiar with the prices). Overall, great experience.

Ms Onyinye U.

Customer review rating 3.6/5

Onyinye J. U. Business - 01/11/2019 Confirmed reviews AccorHotels

I feel we should have more breakfast options. Secondly, the internet is not strong and steadily flunctuates. Thirdly, the rooms do not come with complementary coffee, water, footwear, etc. There is no fridge. The rooms are literally stark with just a bed and soap. Please work on this

Moderate

Customer review rating 3.6/5

Desire P. G. Couples - 30/10/2019 Confirmed reviews AccorHotels

Hotel has no facilities for our honey moon stay

its an amazing hotel with excellent staff at our disposal.

Customer review rating 3.6/5

Jammeh Business - 25/10/2019 Confirmed reviews AccorHotels

The hotel and the environment is great. the staff are excellent and the service is of high standard as well. The only shortcoming as as I am concerned was weak the WIFI signal strength in my room. Keep it up.

Poor internet services

TripAdvisor rating 3.0/5

Vacationer453629 Business - 20/10/2019 TripAdvisor review

Excellent location, excellent breakfast and dinner , but very disappointing the internet was very poor in the rooms. At least my room on the fourth floor. I reported to the receptionist twice but no any improvement.

Dear Vacationer453629, We thank you for choosing the ibis Plateau for your stay in Abidjan and for your comment. We are very sorry that the Internet browsing did not live up to your expectations. Since then, Internet speed has been revised upwards for the happiness of our customers that you are. We hope to see you again soon to test the quality of our internet connection again.

No surprises

TripAdvisor rating 3.0/5

HarriCanada Business - 09/10/2019 TripAdvisor review

Very often for my business travels, I like to stay the first days in a new country in the IBIS because there is no surprise and you know what you pay for. Their motto is "function before luxury" and the price-quality ratio is quite good. Generally, I enjoy their breakfasts. The only negative side: They have no room service.

Poor overall for an IBIS hotel

Customer review rating 3.6/5

Peter Business - 05/10/2019 Confirmed reviews AccorHotels

The reservation system was not working well but overall the food was poor and not fresh. The condition of my room was poor. This is not the same standard of a IBIS hotel in Europe.

Dear Peter F., We would like to say that we pay particular attention to your return and regret that this stay did not give you satisfaction despite the quality standards that we have established. The hotel staff is recruited and evaluated on its ability to ensure the smooth running of guests' stay in the hotel. Thus, his explicit mission is to welcome the customer personally and warmly while responding to his request during the stay. Corrective measures are put in place to improve the quality of the service. We hope to see you very soon. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

5 out of 10 , just because of the staff and the security at the hotel being nice

Customer review rating 3.6/5

Giorgio Solo - 23/09/2019 Confirmed reviews AccorHotels

The location of the hotel was good. It was easy to move around the city. The security and the hotel staff were great. Famien and Angèle were very nice. A customer would feel welcome by talking to them. The breakfast buffet was good and the 6:30-10:00 serving time is perfect. With regards to the room itself, it is a huge letting down. The TV channels were not clear, and the room was damped. The shower looked very old. Overhaul not a good experience, that explains the note of 5 out of 10

Good Location

TripAdvisor rating 3.0/5

africaatui Business - 22/09/2019 TripAdvisor review

The facility is the standard of Ibis. The room is simple and good enough against the cost. I'm not satisfied only with WIFI speed. They have Canal Plus including sport channel, and it was very good for me to watch UEFA Champions league at the room. But I'm not sure if we can watch English premier league. If they have the hot water kettle with tea/caffee set and the refrigerator in the room , it is very good.

Clean hotel but shockingly repetitive food for Breakfast and dinner Buffets.

Customer review rating 3.6/5

Aditya Business - 19/09/2019 Confirmed reviews AccorHotels

Been visiting Ibis Plateau often over the last 3 years. The rooms are good and clean by Ibis standards for me . Staff is OK. Food is really really boring. They serve exactly the same spread for breakfast and even the same Dinner buffet for the last 3 years. I understand that the juices, fruits, breads and cornflakes will be the same. But the Hot Meals that are part of the breakfast and dinner have not changed at all in these years. I think that even the basic hotels in other countries that I've visited offer choices in Hot meals on a rotation basin, with a cycle of at least 4-5 days of repetition. It feels like visiting a Canteen at Ibis Abidjan. I can't say if all the ibis are the same. But it's really sad.

welcoming.

Customer review rating 3.6/5

Isabelle D. Business - 12/09/2019 Confirmed reviews AccorHotels

the people at the gate (security) were as nice as the receptionists. also the servers were nice. What I liked less was the LOUDNESS of the constant music. Choice of music pop/jazz with much yelling and the sound level was much too high, especially early morning at 6:30 for breakfast. Food was nice.

Uninterested Staff

Customer review rating 3.6/5

Brian Business - 19/08/2019 Confirmed reviews AccorHotels

The service level is horrible and the hotel is dirty.

Dear Brian B., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

As usual good experience

Customer review rating 3.6/5

Nitesh T. Business - 07/08/2019 Confirmed reviews AccorHotels

Good but there was no refrigerator in the room

Dear Nitesh T., We very much appreciate your comments regarding your stay at the ibis Abidjan Plateau. Indeed, according to Ibis standards, there are no refrigerators in rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Unsatisfactory

Customer review rating 3.6/5

Sola B. Business - 18/07/2019 Confirmed reviews AccorHotels

No complimentary water or tea and other bathroom perks, the hotel isn’t too cheap to not provide all these. The meals especially breakfast didn’t offer enough varieties and the entrance of the hotel looks too clustered and not befitting of the brand.

Dear Sola B., I want to tell you that we attach great importance to your return. Sorry that service and delivery were not living up to your expectations. Indeed, according to Ibis standards, there are no refrigerators and kettles in rooms. In order to regain your confidence, I invite you to discover our breakfast buffet which has been revisited. Thank you for that message. We do our best to leverage your opinion in a continuous improvement approach. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Limited TV channels

Customer review rating 3.6/5

O. K. Couples - 16/07/2019 Confirmed reviews AccorHotels

At least the breakfast was great

disappointing

TripAdvisor rating 3.0/5

beachboyak Solo travel - 03/07/2019 TripAdvisor review

The hotel location is in the center and have access to most of the services and good restaurant. My disappointment was mostly around the hotel maintenance. It looks pretty old and didn't feel like i was getting my money worth. The staff was pretty cold as well, no smiles nor much interaction.

Horrible

Customer review rating 3.6/5

Theo O. Business - 02/07/2019 Confirmed reviews AccorHotels

To begin with my booking was 450 usd. I was charged 518 usd. Very unprofessional from ibis

Clean and good customer service but wifi not good and some foods are too expensive

Customer review rating 3.6/5

O. B. Business - 27/06/2019 Confirmed reviews AccorHotels

Same as above

Perfect

Customer review rating 3.6/5

Anonymous Business - 17/06/2019 Confirmed reviews AccorHotels

It was good. Staff were polite despite difficulties in communication as they speak French while I speak English. Food was good and plenty.

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