ibis Abidjan Plateau Hotel

Service was etiquette

For the price paid, this hotel did not seem worth it. I stayed 3 nights and never managed to have a hot shower. It is very very simple, with lumpy pillows, stains on the mattress, and some strange plastic-like floor covering that doesn’t seem to be easily cleaned.

There were delays in pick up at the airport and the staff did not seem bothered. After waiting for long, finally got a cab to take me to the hotel. Got to the Hotel, there were issues with the booking vs payment. That led to more delays and was annoying. Got to the room, the place had a funny smell. They had not washed it. Tv volume had an issue and it was just uncomfortable staying at the place. Breakfast had limited options despite paying a premium to stay at the hotel. The room smell did not go even after room service cleaned - actually the smell got worse so could probably be a problem with the drain. I decided to get another hotel coz the smell was making it difficult to sleep for the 2 nights I spent at the hotel.

IBIS HAS A VERY GOOD NAME BUT UNFORTUNATELY YOUR SERVICE IN ABIDJAN IS VERY VERY POOR 1) CREDIT CARD MACHINE PROBLEM 2) NO WARM GREETINGS 3) NO BOTTLE OF WATER IN ROOM 4) AIR CONDITION NOT WORKING 5) CARPET NOT CLEAN 6) TOWEL IN BATHROOM VERY OLD

I have seen a significant improvement in service quality (especially the new Ibis Kitchen experience for breakfast) over the last 12 months and I feel that the Ibis Plateau offers even better value than before. It highly deserves the 3 star rating that it is aiming for. Please keep us the excellent work!

Hotel inside very neat, Reception staff not very friendly, one of my 20 dollars could not be exchanged, the lady helping me very unfriendly and said that because it had a tear on it she could not exchange it,the next day another lady exchanged it without asking any questions, rooms had a nasty smell which could be improved, security very helpful however they always ask for money

The one week I was there was good, though great improvement can be made to have a small business centre and not have the internet sessions on the two machines timing out when someone is in the middle of say a flight booking. Other than that, Good.

The hotel is in need of renovation and cleaning. There were no bottles of water in the room.

This hotel urgently needs complete refurbishing. The tiny rooms are old, dusty, smelly. The power outlet was broken. Service is nonexistant. I was lucky enough not to have to pedal to keep the AC on while sleeping. Breakfast area/lobby/reception is surreal: poor quality food aside, it is such a mess and depressing, I had to focus on my cheap croissant not to hang myself.

Great breakfast! Clean, calm. I would only be a bit happier if the staff respected the towel policy, eg. I left towels where they were supposed to not to be exchanged for new ones but always found new... The promise was to plant a tree for 5 reused towels. Does this mean the program does not actually work?

nothing special

No value for money. The room is too small and the hotel does not have gym,swimming pool, and other facilities that would boost the level of service to reach that high cost. Another bad experience is lack of balance in USD while you know very well that most of guests are international .If i m there for only 2 nights why can you give me balance in CFA? we don't stay all in Western Africa. You should change this funny policy of exclusivity and embrace international standards. Last but not least, your ATM machine does not accept international Visa cards...it is only for locals. Thanks

Correct

Consistent T predictable felt safe pro staff liked the bed Hate the soap dispenser idea. I've never liked it. Think about it -- what are you saving in the environment really, and each customer must fool with it while bathing (yeeech). How sanitary is that Wonderful breakfast and staff know that everyone there is trying to keep to a schedule