ibis Abidjan Plateau Hotel

The hotel is in need of renovation and cleaning. There were no bottles of water in the room.

This hotel urgently needs complete refurbishing. The tiny rooms are old, dusty, smelly. The power outlet was broken. Service is nonexistant. I was lucky enough not to have to pedal to keep the AC on while sleeping. Breakfast area/lobby/reception is surreal: poor quality food aside, it is such a mess and depressing, I had to focus on my cheap croissant not to hang myself.

Great breakfast! Clean, calm. I would only be a bit happier if the staff respected the towel policy, eg. I left towels where they were supposed to not to be exchanged for new ones but always found new... The promise was to plant a tree for 5 reused towels. Does this mean the program does not actually work?

nothing special

No value for money. The room is too small and the hotel does not have gym,swimming pool, and other facilities that would boost the level of service to reach that high cost. Another bad experience is lack of balance in USD while you know very well that most of guests are international .If i m there for only 2 nights why can you give me balance in CFA? we don't stay all in Western Africa. You should change this funny policy of exclusivity and embrace international standards. Last but not least, your ATM machine does not accept international Visa cards...it is only for locals. Thanks

Correct

Consistent T predictable felt safe pro staff liked the bed Hate the soap dispenser idea. I've never liked it. Think about it -- what are you saving in the environment really, and each customer must fool with it while bathing (yeeech). How sanitary is that Wonderful breakfast and staff know that everyone there is trying to keep to a schedule

It was friendly

I had pre-paid for the room reservation using my UK credit card at the ACCOR website. I received a confirmation email from Accor hotels stating that payment due at the hotel is zero. Mine was a non-refundable booking. Nothwithstanding my production of the print-out of the Accor email, the Hotel reception repeated demanded full payment afresh claiming that I never paid any money. Absolutely unfit for a global chain, the reception, despite requests to speak with the person in charge, threatened that I will not be allowed to stay at that hotel(after collecting FULL payment). I had my UK passport for identification and also the UK credit card used for the payment for IBIS, Plateau hotel. No one should undergo such a horrible experience of being shouted at and threatened.

I booked the hotel through the Ibis website and received a receipt saying that the bill had been paid in full. When I checked out, I was charged for the stay. This was confusing and should have been avoidable.

My overall experience was good in terms of food and location. But I was not satisfied with the room provided to me. The room was dampy ( with moisture) and water was leaking in room from duct of Airconditioner and the furniture fitted in the room was very old.

I find this as rubbish in as much as i have stayed in Ibis more than 200 nights across IBIS, TOGO, IKeja, Marcory and plateau we have complained but no action. Get some brooms and good detergents and clean you filthy smelling rooms. We have given you more money to clean your rooms please. That is the truth. My number is 27….silver

Good and nice