Hotel - ibis Saint Malo La Madeleine
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Ibis Hotel Hotel

ibis Saint Malo La Madeleine Hotel

AVENUE DU GENERAL DE GAULLE  IMPASSE DE LA PEUPLERAIE 
35400  SAINT MALO
FRANCE

723 reviews
TripAdvisor Rating Based on 723 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pet allowed 10  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning

Catering

  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Web corner
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 74 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • RJ 45 outlet
    • SHOWERS OR BATHTUBS
    • HAIR DRYER
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,441 reviews

Our guest reviews for ibis Saint Malo La Madeleine

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 723 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Marie-elizabeth B. Families - 16/09/2017
« Comfortable, spacious and very functional for a stop over »

Room was outstanding - extremely spacious, quiet and comfortable. Loved the addition of a Nespresso machine but when two people are staying in the room there should be a few more capsules. The deal with the buffalo grill restaraunt for a free cocktail and the entry code for the hotel works very well and is very convenient. Hotel staff could be more pleasant - slightly robotic and not very warm or friendly but satisfactory nonetheless.

AccorHotels certified review
David Couples - 15/09/2017
« Mr »

Helpful gentleman in reception who tried to fix BBC etc reception in room. A negative, because no satellite reception. Coffee at an exorbitant price 3 euros. Breakfast could be cheaper. One towel more would have been useful. Hairdryer failed in the morning a swift exchange was done.

TripAdvisor review
Couples - 15/09/2017
« 3 night stay to explore St Malo »

Convenient location & parking. Room satisfactory. However service at breakfast was variable. On first morning (Friday) the delay with re-stocking of foods & cutlery was frequent & & also cleaning of tables not a practice. The next day (Saturday) we found service much better with staff aware of requirements. Reception staff on general items were satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glyn B, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas BODET Manager

AccorHotels certified review
Anonymous Couples - 13/09/2017

Made many stops here and always a great welcome and restful night.

AccorHotels certified review
Anonymous Couples - 13/09/2017
« Clean and good value. »

We use this hotel as a stopover for one night, the room is basic and small but the is good value and the price reflects this. I would say the walls are quite thin and you can here your neighbours in the room next door but we put up with this as we only ever stay one night and it's usually an early start the next day. We haven't eaten any meals in the hotel but we find the staff pleasant and friendly.

AccorHotels certified review
Mrs H. Couples - 12/09/2017
« ok for a brief stay »

Room was rather small but adequate for our overnight stay. Bed comfortable. Good breakfast. Has parking which is a bonus.

AccorHotels certified review
Anonymous Couples - 11/09/2017
« Quite good »

The rooms are small like shoe boxes, there is hardly room to stand when you get out of bed! The manager was extremely nice and greeted us well. However breakfast staff were very poor this time, there was no bread and we had to ask for it. There were no croissants or madeleines and we thought that because a bus party had just left they may have ate them all but after 10 minutes or so the girl refilled the boxes. The good thing this time is that there is a restaurant to the rear and that was so good as the weather was not. We have stayed in St. Malo quite a lot over many years the best improvement is the lift. Thank you

AccorHotels certified review
Victoria D. Families - 06/09/2017
« A great service and fantastic room at short notice »

I turned up at the hotel on the off chance of getting a room. The staff quickly sorted us out with a wonderful family room and terrace and enabled us to check in at 2. Laura formation checked we were happy throughout our stay and was friendly attentive and efficient

AccorHotels certified review
Anonymous Families - 06/09/2017
« Convenient »

Always enjoy staying here, rooms are clean and comfortable, breakfast is good and it's value for money.

AccorHotels certified review
Nicole Couples - 06/09/2017
« Clean comfortable anecdotes quiet with a super level of service »

It was the first time we have stayed here but we were so impressed that we will definitely stay here every time we are in St Malo.

TripAdvisor review
alwaysthebestforless Solo travel - 06/09/2017
« One member of Staff rude, beds too small for double but comfortable »

The hotel is basic but the beds are comfortable. I got a disabled access room which I dislike but I guess that's the luck of the draw. The bed would be far too small for two persons, luckily I was alone although paid for a double room. The thing I found unacceptable was the redueness of a memeber of staff. I was in the shower at 6.45am interrupted by the phone where the person on the other end barks "What are you doing?" I replied that "I was taking a shower" she responded that "I hope you shut the door" because the smoke detector went off. All in a rude and acusatory manner. This was all in French so there was no excuse for something being lost in translation. While I understand that steam from showers can sometimes set of smoke alarms, when it happens the guests should be treated with respect and in a polite manner as they don't do it on purpose and the onus is on the hotel to warn the guest that this may happen. I resent being barked at and spoken to rudely. this memeber of staff should be reprimanded and retrained on how to talk to guests. I would have given her my piece of mind directly if I had run into her but checed out soon after and she wasn't the person manning the front desk. I realise it's an ibis and not to expect much, however, this was unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alwaysthebestforless , Thank you for taking the time to tell us about your experience at the ibis Saint Malo La Madeleine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas BODET Directeur Ibis Saint Malo La Madeleine

AccorHotels certified review
Howard B. Friends - 05/09/2017
« H. T. B. »

Every thing was fine. The Beds in the Twin bedded Room were very close together!

AccorHotels certified review
Elisabeth B. Couples - 05/09/2017
« Welcoming and competent. »

As ever, Florian welcomed us with a smile. Our request for a bath had been met and the room was clean, tidy and ready on our arrival. Florian was very helpful in arranging 3 further overnight stays this year.

AccorHotels certified review
M T. Couples - 04/09/2017
« staff helpful and rooms clean and comfy »

we have always chosen the Ibis at the Madeleine as we feel the place is up to standard. sorry that evening meals are not available anymore but a good meal was had at the buffalo grill.

AccorHotels certified review
Aleb Couples - 03/09/2017
« Conveniently situated hotel »

Good hotel for overnight stay for boats at St. Malo. Room a bit small but fine for a short stay. Breakfast good and a restaurant next door if you require an evening meal. Very clean rooms and staff very helpful.

AccorHotels certified review
Anonymous Families - 02/09/2017
« Stop ovet »

Stayed at hotel as stop over at end of camping trip to catch early ferry following morning. The hotel was easy to find, with good parking. It is convenient for retail park and Buffalo Grill restaurant. The staff were very friendly and helpful. Would stay again.

AccorHotels certified review
Robin Solo - 01/09/2017
« Hot weather cool room »

It was a blazing hot day and to have an air conditioned room with a nice restaurant next door was just the ticket.

AccorHotels certified review
Doug B. Couples - 31/08/2017
« Pretty good apart from evening meal situation »

Everything was fine, room cleanliness,Staff were friendly etc. the only thing that let the Hotel down was the lack of evening meal facilities

AccorHotels certified review
Mb Families - 31/08/2017
« Convenient overnight stay »

Clean and comfortable as usual

AccorHotels certified review
John W. Families - 29/08/2017
« Good and comfortable »

Very comfortable beds. We did not take breakfast at 9.90 Euros each. 10 minute drive from Saint Malo Intra Muros or take Ligne 1 or 2 bus 15 minutes and a very efficient service.

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