Hotel - Mercure Hotel Frankfurt Airport
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport

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3.5/5 1,186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 67.00 EUR Non member rate
From 63.65 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • FRANKFURT MAIN
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport, you can choose from Standard and Privilege Rooms. Our Twin Rooms provide you with two separate beds and all the comfort of our Standard Rooms. All 150 rooms are air-conditioned and havefree WIFI. If you are planning to visit us with your family, we recommend our spacious Family Rooms, in which two children up to the age of 12 can stay free of charge. Your pet is also welcome at the hotel (for a charge of EUR 12 per night).

  • 150 rooms
  • 118 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 53 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,186 reviews
TripAdvisor review
Solo travel - 11/05/2018
« Horrible Transport from Airport to Hotel »

After waiting for an hour at the Frankfurt airport for a van/bus it was quite chaotic since this transport completes pickups for both the Mercure & Ibis. It makes it difficult to board this bus, because by the time the bus arrived many many people were trying to get on the bus in any order 'they' wished and I had to argue with a few people who had just shown up at the curb to catch the bus, and was attempting to explain my waiting time, and that I should be boarding this bus, as no one was there when I 'originally' arrived. When I called the hotel directly to have an estimated time of pickup first no one picked-up the phone, & then someone did, & purposefully, hung the phone up. Aside very difficult transport offering to hotel, the staff was efficient, welcoming & room was comfortable, unfortunately it no longer has a refrigerator in the room like it did months ago, & this Mercure reflects almost the same as an Ibis with space & amenities. The rooms interiors need an update, as they lack the lighting you would need if you're working at the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguelchicago, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. As of today, I had contacted the Airport Management to repair the telephone at the Airport. Furthermore I had discuss your comments with the bus company working for us and please be rest assured that all our efforts are concentrated in preventing future occurrences. We would like to reiterate our commitment to high quality standards, and we personally would like to make sure that your experience will be improve during your next stay with us. We are looking forward to welcoming you again at Mercure. Kind regards, Agustin Bergamo, jr.

TripAdvisor review
Friends getaway - 01/05/2018
« Airport hotel with shuttle bus but not free anymore. »

I booked the hotel as I used to stay here before. I liked that they had free shuttle bus operating at least once an hour to and from the airport. However, it is not free anymore. From hotel to the airport, it costs 3 EUR per person now. I am Accor Gold member. I had to ask for room upgrade. It was not done automatically like other Accor hotels. Then, I was told that, because I was upgraded, the minibar is not free for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ekbkk, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. Our shuttle service is free of charge from the Airport to our Mercure Hotel and from Hotel to the Airport we charge EUR 3.00 per person. Please note that we do provide upgrade to our Gold and Platinum Le Club members based on our room availability. Minibar is only included if you reserve our privilege room. We are looking forward to welcoming you again at Mercure. Kind regards, Agustin Bergamo, jr.

TripAdvisor review
rajr341 Business - 28/04/2018
« Enttäuscht »

Gym machines broken. Sauna out of order. Water degree in the pool was not as indicated. I even was dissapoited with how the situation was handled by the manager after I emailed and told him about the disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rajr341, Thank you for taking the time in expressing your disappointment during your stay in our Mercure Hotel Frankfurt Airport. We are very sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that our technician had already taken the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences We would like to reiterate our commitment to high quality standards, and we personally would like to make sure that your experience will be improve during your next stay with us. We are looking forward to welcoming you again at Mercure. Kind regards, Agustin Bergamo, jr.

TripAdvisor review
Family - 06/04/2018
« Overnight stay at Frankfurt airport hotel. »

I will never stay here again. The hotel itself is nice and the value of one night stay and 2 weeks of free parking is a great deal. However the poor staff experience and brand inconsistency in the loyalty program + shuttle service were a bad experience. I’m a silver member and did not receive my benefits nor was I offered anything such as late check-out etc. I did not receive my free drink vouchers either which would have come in handy so I didn’t have to pay €7 for 2 25cl bottles of apple juice - I have never experienced this in France/Belgium but this is the 2nd time I stay at an Accor property in Germany and received the same poor brand experience. My second complain is the airport shuttle. It only leaves 2x an hour and after 9h - only once per hour. Due to confusion with The front desk we missed our first shuttle and nearly missed our 2nd since the front desk could not clearly tell us or explain the location of the pickup. This gave us a 45 Minutes delay in reaching the airport and was extremely stressful. When we arrived at the airport I was informed they don’t drop anyone at terminal 2 and that I would have to get off and take yet another bus to terminal 2...this completely defeats the convenience of an airport hotel with shuttle. It would have been easier to take a taxi or Uber. This completed my terrible experience at this property...I still have to return to get my car after my trip and will have to go through the same hassle (jet lagged after a 10 hour flight back from the USA) - take a shuttle from terminal 2 to terminal 1, then wait for the shuttle which runs once an hour ( so I will probAbly wait at least 1 hour for the shuttle) and then finally arrive back at my car to drive home.

TripAdvisor review
Business - 11/02/2018
« STAY AT MERCURE KELSTERBACH »

Had to stay at Mercure Kelsterbach. The stay was devastating and horrible. Unprofessional front desk. had to wait for several minutes though many staff were idle. Leaking hand shower, unclean toilet. Absolute waste of money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Panchapakesanr, Many thanks for taking your precious time in writing a comment, regarding on the unpleasant experience in our Mercure Hotel Frankfurt Airport. Kindly allow us to express our sincerest apologies and furthermore a proper disciplinary action will be taken due to their improper and inappropriate behavior of our Staff. Rest assured that we are taking the appropriate measures to address the problems. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards and we will be glad to welcome you back in our Mercure Hotel Frankfurt Airport. Sincerely, Agustin Bergamo, jr.

TripAdvisor review
Business - 05/02/2018
« Quiet and comfortable »

Not far from airport, comfortable, good restaurant and excellent wine list...Slow service in restaurant because only one waitress who was doing her maximum. Welcome of the staff excellent, both in reception and restaurant.

TripAdvisor review
Couples - 15/01/2018
« very good hotel »

Everything was in line with expectations. The hotel is close to the airport, has free transportation, the room is clean, the breakfast was diversified and good, and the service is impeccable. Access to the room after 3 PM, early check-in fee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria_Muica, thank you very much for your great rating! My team and me is looking forward to welcome you again at the Mercure Frankfurt Airport in the near future! Best regards Stephan Sporer and Team

TripAdvisor review
Family - 12/01/2018
« undisclosed/hidden parking charges »

the room was adequate for an overnight stay during our roadtrip. the price was reasonable. however since i was coming by car, i was pleased to note that parking was available. but to my surprise i found out at check-in that the parking was paid. even worse there was no clear indication on how to park and it seemed like a shared parking lot without any cover. the worst part was that this parking cost 15 euro per night.

TripAdvisor review
Solo travel - 07/01/2018
« Disappointed »

I stayed at this hotel for one night and I cannot call this a 4 star hotel. The wifi did not work in my room, the service was poor and hygiene barely passable. This is particularly disappointing as just a few days before (26 - 29 December 2017) we stayed at the Novotel Bordeaux Centre in Bordeaux France (also a 4 star Accor hotel), and it was ALSO disappointing. There were black spots around the bath tub, the hairdryer was dirty, the bedding and pillows uncomfortable. When the reception was informed about this, they tried to clean, but there was NO apologies. My impression is ACCOR needs to get better personnel, as they do not match up to the promise of ACCOR!

TripAdvisor review
Business - 13/12/2017
« Very nice dinner »

Interesting formula with meals, you get starter and main coutse, a glass of wine and another drink. Checkin was quite long (20mn) but checkout was perfect. I got a quiet room, much better than 2 weeks ago.

AccorHotels certified review
Pieter Business - 30/11/2017
« renovation.... »

super friendly personnel and service

AccorHotels certified review
Pieter Business - 17/11/2017
« super friendly people and service »

2 issues: 1) the sauna is in repair since summer !!!!!! I met different other guests also being really disappointed about this 2) The orange juice at the breakfast is not "fresh" anymore, there was a machine to make it yourself in the past, this has removed unfortuantly.....

TripAdvisor review
Adrian_Benn Business - 09/11/2017
« Basic needs met. »

Arrived late. But room was ready. Room had a bad odor and toilet bowl looked dirty. requested for a change of rooms. Was upgraded to a better room! Service was good. Room had a wind whooshing sound all night long affecting sleep unfortunately. Rating below is based on changed room.

TripAdvisor review
Couples - 07/11/2017
« gut »

located in a distant area, but not so far wawy from the airport. Old building, but the service is ok. Price-service ratio can be improved. breakfast is ok. some gaming facility can be added to avoid boredom.

TripAdvisor review
Business - 25/10/2017
« Excellent »

Always feel welcome. As a platinum member always well taken care of! Pitty that you have to make certain that accor credits you for all your stays! Sometimes your stay is not updated automatically! Places by le club accor is not updated or credit all your registered stays either. Pitty.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Jacques, thank you very much for giving your very positive feedback about the Mercure Hotel Frankfurt Airport. We will have a close look on the newest Le Club information, to be on top of things! The Mercure Frankfurt Airport team is looking forward to welcome you back soon! Best regards from Frankurt Stephan Sporer and the Mercure Frankfurt Airport team

TripAdvisor review
Business - 11/10/2017
« Met the price »

Basic room. Comfortable bed. Nice staff. Fitness centre disappointing. Some old cardio exercise machines but no free weights or weight machine. No mats or room for stretching. Good shuttle bus service to / from airport.

TripAdvisor review
Business - 24/09/2017
« Stay without any incidence »

This was my first time at this hotel though I have been staying with Ibis Kelsterbach which is close by for several nights. This time around somehow this hotel was showing lower price than Ibis ( strangely) and I just have to have a night's stopover before my flight next evening .... Check in was smooth. room was ok and wifi was steady .. breakfast was okay .... all in all this stay was without any surprises or exception .....

TripAdvisor review
Couples - 12/09/2017
« Great transit hotel »

Well appointed, great service and good food: excellent for an overnight stay to and from a final destination. We used it to break the journey from London to Kassel. An airport shuttle bus was available though it could possibly run more frequently.

TripAdvisor review
Couples - 08/09/2017
« VERY CONVENIENT FOR AN OVERNIGHT STAY BUT CAR PARK FEES ARE HIGH »

large clean room, tea and coffee making facility, efficient check in/check out. plenty of charging sockets. conveniently located for return to car hire company but overnight parking was charged and was quite expensive. We stayed on a Sunday and got s very good price on the room rate.

TripAdvisor review
Business - 03/09/2017
« Comfortable and reasonably priced »

I am regular at the hotel 4-5 times per year for several years. Comfortable, easy to reach from FRAPORT with the bus. Great breakfast, lunch, dinner and wines. I always enjoy eating at the restaurant. Reasonably priced. Free internet. The bus is not terribly frequent but OK

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