Hotel - Mercure Hotel Frankfurt Airport
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Mercure Hotel

Mercure Hotel Frankfurt Airport

Am Weiher 20  FRANKFURT/KELSTERBACH 
65451  KELSTERBACH
GERMANY

1,056 reviews
TripAdvisor Rating Based on 1,056 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • FRANKFURT MAIN
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport, you can choose from Standard and Privilege Rooms. Our Twin Rooms provide you with two separate beds and all the comfort of our Standard Rooms. All 150 rooms are air-conditioned and havefree WIFI. If you are planning to visit us with your family, we recommend our spacious Family Rooms, in which two children up to the age of 12 can stay free of charge. Your pet is also welcome at the hotel (for a charge of EUR 12 per night).

  • 150 rooms
  • 118 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 38 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,056 reviews
TripAdvisor certified review
Business - 11/07/2017
« Short stop over »

The Mercure Hotel Franfurt Airport is an old hotel in a bad enrinonment but located close to the airport. The hotel would need a serious refresh and maybe the personnel would be happier to work here. Good point the price was fair for a Sunday night.

AccorHotels certified review
Pieter@cockx.de Business - 15/06/2017

fresh orange juice is missing at Breakfeast

TripAdvisor certified review
Solo travel - 11/06/2017
« Fantastic service and a nice hotel! »

In terms of the hotel itself, it was very nice. The rooms were clean and the beds were comfortable. The pool and restaurant were also in good shape, which is good because there aren't too many restaurants in the walking vicinity of the hotel. In terms of the service, it was incredible. When I got to the hotel, I had forgotten my phone at a previous hotel, and one of the men at the front desk managed to help me get the phone back in under 24 hours! I will not hesitate to stay at the same hotel again because of the unforgettable service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R2489NFemmas, Thank you very much for your outstanding review! Please return again soon to the Mercure Hotel Frankfurt Airport.

TripAdvisor certified review
johncD4803TK Couples - 01/06/2017
« Frankfurt airport »

Hotel is aged and in need of a refurbish Only one bedding and towel in room even though we booked for two Excellent staff at the front desk that smoothed things over No mention on the web sit or in booking confirmation that a shuttle bus operates from the airport to the hotel

TripAdvisor certified review
Solo travel - 16/05/2017
« Nightmarish stay »

I am an accor silver plus member but there was scant respect for the same .the lift was not working for two days and I had to carry my luggage up and down 10 times staying on the 4 floor.the gym equipment was broken and no water in the room.even though I was single occupancy they charged me for two ABF PER DAY .I asked the manager to send me the bill again but nothing has been done.to add salt to the wound they charged me 100 € for staining the carpet and wall where only some oil had fallen.they even had the cheek to ask me if i was cooking in the room.IT WAS ADDING INSULT TO INJURY.TILL NOW NO BILL HAS BEEN SENT

TripAdvisor certified review
38csabak Business - 11/05/2017
« quick overnight stay »

I satyed there for an overnight on my way to central europe; brekafast was very good, what I did not like that much: extra15 euros for parking and the sauna they advertised did not work. Bed and room were comfortable.

TripAdvisor certified review
Solo travel - 08/05/2017
« Last night in Frankfurt »

Although the hotel is near the airport ans not on the city the atmosphere in the restaurant Washington great. Everyone felt like attending a party, talking and drinking like in à biergarten. Would recommend it definitely.

TripAdvisor certified review
Friends getaway - 21/04/2017
« A Pleasant stsy »

We like to stay, when we can, the Mercure hotels because the have pleasant rooms and a restaurant that serves real French food, not watered down European food.we were especially impressed by our very nice waitress Frau Turlo who did a outstanding job of making the meal pleasant.

TripAdvisor certified review
Business - 10/02/2017
« Recent stay at Mercure Frankfurt »

Excellent as always, clean comfortable room, good food in restaurant, knowledgeable and considerate staff. A very good experience, I stay here a few times each year and continue to come back to this hotel as it is always a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

What a superb review, S4279JIdonh! Please return again soon to the Mercure Hotel Frankfurt Airport.

AccorHotels certified review
Anonymous Business - 01/02/2017

nice and friendly personnel Bathrooms in the Room and the Sauna need renovations.

TripAdvisor certified review
Business - 14/01/2017
« Ideal airport hotel »

Close to the airport and road networks. Reasonably priced in comparison with the hotels nearby. Quick check in/out facilities which saves time. Ample parking. Rooms were a good size although could benefit from a little revamp.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you very much for your review. Please return again soon to the Mercure Hotel Frankfurt Airport.

TripAdvisor certified review
Solo travel - 12/01/2017
« Disappointing »

Couldnt reach the hotel on the phone for 3 hours in order to confirm my booking. Non of the privilliges of my Accor status were respected. There was not even a bottle of water in the room, nothing in the fridge etc. Hotel is in very old shape and parking is charged extra a big amount making total price of stay absolutely not worth it compering to theoretically lower brands of Accor hotels. I had a room close to fans outside the building and it was rather noisy.

Our hotel has responded to the review
Our hotel has responded to the review

We're sorry to hear that you weren't completely satisfied with your stay, Maciej_Wal. Perhaps you will give us another chance to provide the service you expect on a future occasion.

TripAdvisor certified review
Family - 11/01/2017
« Sleep, Park and Fly »

We used this hotel for what the title says. We had an early flight, and we have +200Km to FRAPORT, so we chose this hotel as it had a great offer. One night sleep, with up to 15 days of parking and a free shuttle to the airport and back. We also ordered some delicious food in our room, for dinner, as we were traveling with a small child. Very friendly staff, all the persons I approached spoke excellent English. The shuttle is in fact a bus that takes a round to the Mercure & Ibis hotels and drops you in front of Terminal 1 of FRAPORT. The schedule is at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mihai1978, Thank you very much for your great review. We're delighted that you enjoyed your stay with us. Thank you especially for praising our friendly staff. Please return again soon to the Mercure Hotel Frankfurt Airport.

TripAdvisor certified review
Couples - 06/01/2017
« Very good hotel »

Excellent hotel with good restaurant and parking facilities. Staff is welcoming and the rooms really nice, especially on the last floor. I recommend it to anyone looking to stay short or long stays in Frankfurt

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your excellent review, Krisztina! Thank you especially for praising our fine and dedicated associates. Please return again soon to the Mercure Hotel Frankfurt Airport.

TripAdvisor certified review
Business - 18/12/2016
« Very nice and convenient hotel close to Frankfurt Airport »

Quiet place, gentle and professional team, whatever the time you arrive. The rooms are quiet and comfortable. Excellent breakfast ! :-) Very close to the Frankfurt airport, which makes it very convenient when travelling.

Our hotel has responded to the review
Our hotel has responded to the review

What an excellent reveiw, COtto_FR67! Thank you very much. Please return again soon to the Mercure Hotel Frankfurt Airport.

TripAdvisor certified review
Business - 16/12/2016
« expensive regarding quality »

This hotel is really expensive regarding the quality of finishes (clean but not really nice...) ; of space (shower really little and in plastic) ; of diner (good, no more). Close to airport : good for travel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, jeanrB2943YD!

TripAdvisor certified review
Business - 25/10/2016
« A bit tired »

This might be good for a domestic stopover on the way to the airport, but not a great solution for business in Frankfurt. The walk to Kelsterbach station is pleasant enough, but my return journey from the city was time consuming. There's a timetable for the airport shuttle bus at the hotel, but very little information at the airport which was quite confusing. Next time I would definitely splash out either on a hotel in the city or true airport hotel.

TripAdvisor certified review
Business - 17/10/2016
« Only correct »

The restaurant was not good. The menu too short and the prices high for the quality offered. The personal at the reception was very nice and the atmosphere was quiet and fine. The bar was good. The bedroom was a little bit old, specially the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, dear Yolanda.

TripAdvisor certified review
Couples - 17/10/2016
« Terrible Hotel »

The pictures and the description of the hotel on the website (Accor Hotels) are absolutely different from the reality. The hotel is crappy, old and not so close to the airport as you may expect, in a neighborhood without restaurants, bars or supermarkets. I requested a queen size bed, although the bed was queen size, they provided two single duvets, what makes no sense at all and when I asked for them to change, they told me that it would not be possible. The shower was terrible, very bad located in a very squeezed corner inside the bathroom, what makes taking a shower an annoying experience, instead of a relaxing moment. The walls of the room were dusty in a way that showed that no one cleaned properly the room for months. They say that they have a heated pool in an inside area. This is a lie. The pool is indeed in an inside area, but the temperature does not surpasses 26 degrees Celsius, what means nothing, considering the temperature of 10 degrees outside. Maybe it is good for swimming, but not good for relaxing. The roof above the pool is full of mold or some kind of infiltration. The sauna takes almost 1 hour to heat up. The food is not terrible, but very disappointing. The beer menu is very poor. Since you’re in Germany, you expect something much better that what they have to offer. There is no mini bar in the rooms, not even with water, what is essential! It was half of the price of Hilton, but if you consider what you’ll pay for taxi, plus breakfast, it makes no sense at all. I totally regret making this stupid choice thinking that it would be worthy money saving, since I would stay for one night only. Terrible choice. I always stay at Mercure São Paulo Jardins Hotel for business trips and the hotel is good. Recently I stayed at Novotel Berlin Altstad and it was perfect. Also stayed in Mercure Munchen Altstad and it was a good experience, but this Mercure Hotel Frankfurt Airport was the wrost choice of my life. After that bad experience, I will sure consider other options of hotel, instead of giving preference to Accor Hotels group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carvalho, Your review is offensive and offers a completely false description of the hotel and its surroundings.

TripAdvisor certified review
Anonymous Business - 22/09/2016
« OLD AND TIRED »

My room was old, with a stained carpet and dirty sofa. Although clean, the room looked unkempt abd took away from the experience. While in Europe, I favor the Accor chain - mostly the Mercure product - but my last experience might make me rethink.

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