Mercure Hotel Frankfurt Airport 4 stars

TripAdvisor rating 3.5/5 1,309 reviews
Mercure Hotel Frankfurt Airport
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Hotel extras

  • Airport shuttle

  • Excellent transport connections to the A3, A5 and A66 highways

  • Meeting facilities for your corporate and private events for up to 180 people.

  • Quiet location

  • Indoor swimming pool for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • Air conditioned
  • FRANKFURT MAIN
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)
  • Sauna
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Airport

Am Weiher 20
FRANKFURT/KELSTERBACH
65451
kelsterbach
germany

Tel: +4961077680

Fax: (+49)6107/8060

Contact email

Check-in from 15h00

Check out up to 12h00

  • S8 :   S8 FRANKFURT AIRP.

  • By plane

    FRANKFURT MAIN At 4km / 2.49 miles - Shuttle free

  • By train

    FRANKFURT AIRPORT At 4km / 2.5 miles

  • By train

    HAUPTBAHNHOF At 20km / 12.43 miles

GPS :50.052624, 8.525393

Our accommodations

At the 4-star Mercure Hotel Frankfurt Airport, you can choose from Standard and Privilege Rooms. Our Twin Rooms provide you with two separate beds and all the comfort of our Standard Rooms. All 150 rooms are air-conditioned and have free WIFI. If you are planning to visit us with your family, we recommend our spacious Family Rooms, in which two children up to the age of 12 can stay free of charge. Your pet is also welcome at the hotel (for a charge of EUR 12 per night).

Standard Room with queensize bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: Park view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: Airport view, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with two single beds

  • Max. number of persons: x2
  • Area: From 22
  • Views: Park view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with queen-size bed and sofa

  • Max. number of persons: x4
  • Area: From 22
  • Views: Garden side, City side, Airport view, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

NEW YORK

Type of cuisine: International

New York, our restaurant, opens daily from 6am to 10pm serving exquisite Mediterranean dishes. Come and enjoy these gastronomic delights while relaxing on our sunny terrace. We have a special menu for children.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ZEPPELIN LOUNGE

Photo non contractuelle / Strictly non binding

In the "Zeppelin Lounge" there is space for 40 people to sit in pleasant surroundings, so why not enjoy your favorite tipple, sit and socialize with other hotel guests or just relax in the friendly atmosphere. Open daily until midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 310 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 163 people

Find out more
Mercure Hotel Frankfurt Airport Meeting Room

Our guest reviews for
Mercure Hotel Frankfurt Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

63 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,309 reviews

Airport Hotel.

TripAdvisor rating 3.5/5

H7154CUbruces Solo travel - 26/04/2019 TripAdvisor review

Very average, hopeless transport arrangements. The hotel is 20 minutes from the airport and in the middle of an industrial estate. You don't even get tea or coffee making facilities . I used the hotel as I had early flight. I wouldn't stay again.

Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations. Our shuttle is driving during the business hours (starting from 5 a.m.) each 35 minutes from and to the airport. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Just a basic airport hotel... very basic

TripAdvisor rating 3.5/5

Jean-Christophe74 Business - 15/04/2019 TripAdvisor review

What a difference compared to other Mercure hotels! Building and common rooms aren't really nice, not to say ugly. Location is not that convenient if you want to drive to the airport. Service is so-so - not really welcoming (front desk, bar). Breakfast is simply awful.

Dear "Jean-Christrophe74", thanks for taking the time to review. I apologize that our style could not realize your expectations. Our shuttle runs to the airport (3km) each 35 minutes. Please let us know, what you missed at our varied breakfast buffet. Best regards, V.Schmitz - Hotel Manager

Rooms are old

TripAdvisor rating 3.5/5

Companion26459418428 Business - 13/04/2019 TripAdvisor review

Rooms are run-down. Shuttle bus from airport is free and to airport cost you EUR 3,00. The shuttle bus goes 3 hotels and the ride will be 20-30mins Long. Service at the front desk was barely acceptable. They don’t value Accor members...

Dear "Companion26459418428" thank you for taking time to review.I apologize that we could not realize your expectations. I will go in touch to the front office manager, regarding our comment about the front desk service. Based on availability, Accor members receive special amenities. Unfortunately this depends on the occupancy. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Haven't had a bad stay at a Mecure Hotel before........

TripAdvisor rating 3.5/5

Roving57878637620 Solo travel - 07/04/2019 TripAdvisor review

.......and you won't here. Great place to chill and sleep, restaurant makes a mean double bacon burger as well!! I had the breakfast included as well, as per all Mecure Hotels, was awesome - cant go past the bacon and muesli :-) Alles war Tu meke!!

Dear "Roving57875637620", many thanks for your kind review and nice comments regarding your last stay. We are happy that you had a pleasant time with us and especially in our restaurant. We hope to welcome your again for another relaxing stay. Sincerely, V. Schmitz - Hotel Manager

Powered by people

TripAdvisor rating 3.5/5

ari146 Friends getaway - 03/04/2019 TripAdvisor review

I was a bit worried having read quite many negative feedback but as a Accor Club member I decided to book Mercure Hotel Frankfurt Airport for my two night stay somewhere near FRA airport. It is true that the hotel shuttle calls only Terminal 1 at the airport and it is not mentioned on the hotel website which I think is odd - such an crucial service for an airport hotel. This information was found in social media posted by other guests - and at the hotel reception desk when you finally enter the hotel. For those using FRA Terminal 2 it means 15-30 minutes more travel time with change of bus or internal train. Not quite convenient. I do realize that the extra call at T2 would make the shuttle rotation longer and might lead to putting an extra vehicle/driver in traffic highering the cost but nevertheless it would make an improvement to customer experience. The hotel building itself is clearly from the 80's but renovated and kept clean. The rooms especially seemed quite well working and at least mine was tidy and functional. The best part - by far - is the hotel staff. I was amazed how thoughtful and customer minded the people were. At the lobby bar, which on that night served food as well (New York restaurant closed), the bartender had an excellent eye for customer service and he made the experience personal for each client despite of the fact that the bar was busy and many of us were also dining. The atmosphere and the customer experience was five stars and the salmon - not to mention the crisp local wine - was really good. The same "can do" attitude continued with house keeping next morning. As we were staying two nights, they checked wether we need new towels or other amenities and asked how we prefer the cleaning. This was done with a warm and human to human way by the house keeper lady and her supervisor. Again I felt like a personal touch which differs from the standard technical service. We had a scheduling issue for which we decided to ask if we can pickup a continental breakfast from the restaurant and eat it in our room while doing hair and showering etc. Our breakfast were prepaid on buffet basis. Our request was met with big smile and help with arranging a tray with linen napkins and explanation of the buffet. I was astonished. At many hotels any exceptions are a "no-no" as the processed (what about the customer...?) are disturbed. Here the main "process" seemed to be the customer satisfaction wherever it was possible. Same at the reception.

Dear "ari146", many thanks for posting a lovely review and the praising words words concerning the service culture of all collegues in the hotel. I will share your impressions with my staff. Your comment about the shuttle handling will also be discussed and changes on the webside will happen. Please visit us again someday and enjoy another comfortable abidance in warm atmosphere. Best wishes, V. Schmitz - Hotel Manager

Mercure - airport hotel Frankfurt

TripAdvisor rating 3.5/5

inkagirl_11 Couples - 15/03/2019 TripAdvisor review

The hotel was fine, the only complaint I have is the quality of the pillows. They are very lumpy and make it hard to get a good night's sleep. The location was great and the service to the airport was on time

Thanks a lot for posting a kind review of your recent stay at our hotel. For us it is sometimes difficult to fulfill all the needs and preferences of our guests. For an alternative pillow, we would ask you to contact us on your next arrival. We will find a solution for you! We hope to welcome you back very soon. Kind regards, your team from Mercure Hotel Frankfurt Airport

bad customer's support

TripAdvisor rating 3.5/5

Mobile54187420321 Business - 13/03/2019 TripAdvisor review

Waited a long long time the shuttle bus at the airport to the hotels. I have been charged for bus transportation from the hotel to the airport by 3 euros when it state that the transportation TO the hotel it's free. I personally found this a little tricky beside I spend over the week-end more than 270 euros in the structure! On top of that I did ask for connect some device to the room tv over the HDMI port but the told me they couldn't..... the same exact model of the tv in other hotel has been done w/out any problem. The room was clean and the price is reasonable.

Thank you for taking the time to share your feedback. During the business times in the morning an afternoon our shuttle bus is driving each 30 Minutes to the airport. The charge of EUR 3 is usually an below the charges of our competitors and public transportation. The connection via HDMI should work in alle rooms. We are sorry for the inconvenience that you probaly arrived at the station, while the bus just left the airport and that you got a wrong information regarding the television. We would be happy, to get a second chance in the future.Sincerely, your team from Mercure Hotel Frankfurt Airport

4 stars... or low cost?

TripAdvisor rating 3.5/5

Escape54124920652 Business - 12/03/2019 TripAdvisor review

With a 4-star hotel, I was expecting another level of service. 1) I have asked for a double bed but I got two single beds 2) Beds were not made! 3) the shuttle service is free from the airport to the hotel but, from the hotel to the airport, you have to pay 3€! 4) No free water bottle in the room. You have to pay 3,50€! 5) The shuttle does not go to Terminal 2, but the hotel does not tell you! I have waited for 45 minutes at terminal 2 shuttle point. 6) bathroom was not very clean... I was used to better standards when I stayed in Mercure hotels before...

Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations and that there was probably a mistake with your reservation of a double bedded room. Hope to welcome you again and to get a second chance in the future. Your team from Mercure Hotel Frankfurt Airport

The room was the one that I booked

TripAdvisor rating 3.5/5

Wanderer43449332183 Business - 23/01/2019 TripAdvisor review

I booked a room with a queen size bed and instead I was given a room with a French bed. When I challenged them I was told that the hotel did not have a queen size bed. I booked through your website.I am so sorry but I will never use your hotel again.

Dear Guest, thanks for taking the time to review. We are sorry about the mistake that one of our queen size bed rooms were not available. I apologize that we could not realize your expectations. Hope to get a second chance to welcome you again. Your team from Mercure Hotel Frankfurt Airport

excellent

Customer review rating 4.3/5

Jacques Business - 19/01/2019 AccorHotels certified review

lovely. However lift still not working.

Dear Jacques V., thanks a lot for posting a kind review of your recent stay at our hotel and that nearly everything was fine. We are sorry for the inconvenience about the temporary impairment of our lift, that will be solved soon. During this time we offer an personal luggage service. Thank you again for sharing your experience, and we are looking forward for your next visit. Sincerely,

Home

Customer review rating 4.3/5

Jacques Business - 11/12/2018 AccorHotels certified review

Always great

Dear Jacques, I very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport. I whish you a happy new year and I am looking forward to welcome you back! Sincerely, Volker

OK but not as good as I remember

TripAdvisor rating 3.5/5

PeterKFor Family - 15/11/2018 TripAdvisor review

Disappointed to find that my room didnt have tea and coffee making facilities. Aparently I should have booked a higher grade room even though this one was 25 Euros more than I paud the last time I visited.Hotel no longer provides a free bus transfer to the airport. Has started charging for the return journey even thought the journey yo the hotel is free. Strange policy and comes across as being "cheap".

Dear Guest, thanks for taking the time to review. We apologize for the inconvenience. The fee for the Transfer to the airport of EUR 3,00 is less than other hotels charge and in line with the public transportation. Your team from Mercure Hotel Frankfurt Airport

Excellent

Customer review rating 4.3/5

Jacques Business - 27/10/2018 AccorHotels certified review

Staff is always extremely friendly.

not the best place to stay

TripAdvisor rating 3.5/5

Goldentemple Business - 05/10/2018 TripAdvisor review

it might be close to the airport , and have a shuttle bus, but they are no where near to Mercure Standards. As a silver card holder, each time ( this was my second or third time) I had to ask for a better room, despite the upgrade being available. And they charge their clients euro 18 per night for car park. Ridiculous.

Dear Guest, thanks for taking the time to review. We apologize for the inconvenience regarding the automatic upgrade for our membership. We are already in the clarification of the matter with our support. Your team from Mercure Hotel Frankfurt Airport, V. Schmitz - Hotel Manager

Trip to Kelsterbach

TripAdvisor rating 3.5/5

fidelreyes Business - 24/09/2018 TripAdvisor review

Hotel usually good, but this time I got the wrong upgrade, a very bad smelling room (300) an looks like somebody got a bad night and the room wasn't right cleaned, not only visual rest, also real bad smellingin case of interesting you can get a picture of it

Dear Guest, thanks for taking the time to review. We apologize for the inconvenience. We already got in touch with the cleaning department to change processes. We would be happy, to got a second chance in the future. Your team from Mercure Hotel Frankfurt Airport, V. Schmitz - Hotel Manager

OK stay - not by choice...

TripAdvisor rating 3.5/5

Cedric L Business - 13/09/2018 TripAdvisor review

i had to pick a business partner up at the airport the next morning.The restaurant (diner and breakfast) was very good and very nice staff.The rooms were less than average and when I asked for an extra pillow and a hard one (the ones in the room are so old and can hardly be considered as pillows), I was told there is no other pillow available.

Dear Guest, thanks for taking the time to review. We apologize for the inconvenience. Your team from Mercure Hotel Frankfurt Airport, V. Schmitz - Hotel Manager

Good service

TripAdvisor rating 3.5/5

Brian K Business - 27/08/2018 TripAdvisor review

It was very early morning and I was afraid of staying at the lobby for some hours. But, the kind staff allowed to check in early. I appreciate it. And, the breakfast was good. Only one thing is fee for the transportation to the airport.

Dear Brian K, Many thanks for taking your precious time in giving us a review. We are happy to hear about the kindness of our staff and your great appreciation about our breakfastbuffet and the shuttle service. We hope to welcome you back in our Mercure Hotel Frankfurt Airport. Kind regards, Agustin Bergamo, jr. and the Mercure Hotel team

Does not live up to its description

TripAdvisor rating 3.5/5

Maria C Family - 07/08/2018 TripAdvisor review

This airport hotel is not very convenient for an overnight stay at Frankfurt airport. While they have a shuttle, we arrived at a time when we were tired (my son recovering from a serious bicycle accident), so decided to take a taxi. It cost 20 Euros for what supposedly was a 3 km ride with no traffic (22:30 hrs). It is located in an industrial area and has no access to local stores, restaurants or other amenities.

Dear Maria C, Many thanks for your review about our Mercure Hotel Frankfurt Airport and we hope that your son had already recover from his accident, regarding on the price of the taxi our property can not influence the and we hereby apologize that you have to take a taxi for your convinience and please be advise that all shops like stores or supermarket are mostly close in Germany from 22:30 hrs. Furthermore we have a supermarket nearby our hotel and restaurants also in the area, kindly approch us at teh reception and we are always glad to be at your assistance. For your convience we have also a restaurant in our Hotel, our New York Restaurant and we have an international menu. We will be glad to welcome you back in our Mercure Hotel Frankfurt Airport. Kind regards, Agustoin Bergamo, jr and the team of Mercure Hotel Frankfurt Airport.

Great and Economical Place to Stay near FRA Airport

TripAdvisor rating 3.5/5

Rafael916 Solo travel - 02/08/2018 TripAdvisor review

No surprises, the usual good to very good Mercure Hotel, furnished as usual and the usual amenities. I am talking to Accor members who know these hotels. Worthwhile to mention: there is an in-door pool and an exercise room, very nice; it's air conditioned; it is quiet; it has an Airport shuttle (3 Euros to the Airport); the price for an overnight stay is quite reasonable and very competitive with other hotels in the vicinity. The vicinity/surroundings are industrial; so the hotel is great for one or two nights because of the Airport vicinity, but not suited for a vacation stay. On-line check-in and fast check-out did not work for me, most likely because of insufficient training of the front desk Mercure employee on duty in the morning. But I have mentioned this to the hotel and it should not influence you decision to stay there. The hotel bar offers drinks and fast food, reasonable, the restaurant has a nice and more fancy menu, a little pricey, but o.k. Two tips: (1) very nearby, across from Edeka, is the restaurant

Dear Rafael916, WOW! Many thanks for your sincere and honest review about our property and we hope to welcome you back in our Mercure Hotel Frankfurt Airport. Best regards, Agustin, jr. Bergamo & The team of Mercure Hotel Frankfurt Airport

A few days stay.

TripAdvisor rating 3.5/5

Michael C Business - 29/07/2018 TripAdvisor review

I was in Germany on business and found the Mercure comfortable and convenient for my needs. The restaurant served quite good food with the option of eating outdoors on a terrace. The bed was comfortable and the WiFi was good. The bathroom was clean and the shower was good. I didn't take advantage of the pool, but it looked very nice. There is an adjacent nature area with trails that was very nice. The staff was friendly and helpful. I used the shuttle to the airport on my last day there and it was a few minutes late but got to the airport in a timely fashion, stopping at other hotels along the way. Over all, very nice. I would stay there again.

Dear Michael C, Many thanks for your great review about our Mercure Hotel Frankfurt Airport. We are very happy to read it and this will serve as a motivation for all us, who works very hard, day by day in attaing our goals and objectives of having only a satisfied and happy guest in our Mercure Hotel Frankfurt Airport. We hope to welcome you back. Kind regards, Agustin, jr. Bergamo & The team of Mercure Hotel Frankfurt Airport
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