Mercure Hotel Frankfurt Airport 4 stars

TripAdvisor rating 3.5/5 1,367 reviews
Mercure Hotel Frankfurt Airport
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Airport shuttle

  • Excellent transport connections to the A3, A5 and A66 highways

  • Meeting facilities for your corporate and private events for up to 180 people.

  • Quiet location

  • Indoor swimming pool for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • FRANKFURT MAIN
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)
  • Sauna
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Airport

Am Weiher 20
FRANKFURT/KELSTERBACH
65451
kelsterbach
germany

Tel: +4961077680

Fax: (+49)6107/8060

Contact email

Check-in from 15h00

Check out up to 12h00

  • S8 :   S8 FRANKFURT AIRP.

  • By plane

    FRANKFURT MAIN At 4km / 2.49 miles - Shuttle free

  • By train

    FRANKFURT AIRPORT At 4km / 2.5 miles

  • By train

    HAUPTBAHNHOF At 20km / 12.43 miles

GPS :50.052624, 8.525393

Our accommodations

At the 4-star Mercure Hotel Frankfurt Airport, you can choose from Standard and Privilege Rooms. Our Twin Rooms provide you with two separate beds and all the comfort of our Standard Rooms. All 150 rooms are air-conditioned and have free WIFI. If you are planning to visit us with your family, we recommend our spacious Family Rooms, in which two children up to the age of 12 can stay free of charge. Your pet is also welcome at the hotel (for a charge of EUR 12 per night).

Standard Room with queensize bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: Park view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: Airport view, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: Park view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Views: Garden side, City side, Airport view, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

NEW YORK

Type of cuisine: International

Photo non contractuelle / Strictly non binding

New York, our restaurant, opens daily from 6am to 10pm serving exquisite Mediterranean dishes. Come and enjoy these gastronomic delights while relaxing on our sunny terrace. We have a special menu for children.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ZEPPELIN LOUNGE

Photo non contractuelle / Strictly non binding

In the "Zeppelin Lounge" there is space for 40 people to sit in pleasant surroundings, so why not enjoy your favorite tipple, sit and socialize with other hotel guests or just relax in the friendly atmosphere. Open daily until midnight.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 310

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 163 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

64 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,367 reviews

Bad

TripAdvisor rating 3.5/5

davide112019 Business - 10/11/2019 TripAdvisor review

Completely outdated room (bathroom, bed, chair, TV, ... all really old). Lots of stains on the carpet... not really clean And all this for an extremely high price... 370 EUR for 1 night !?! Not satisfied at all !

pre flight 1 night stay

TripAdvisor rating 3.5/5

Klaus5458 Business - 22/10/2019 TripAdvisor review

Hotel is very convenient located to the airport. Only 10 mins or so by car.Check in was coz of pre-registration only a matter of 1 minute. Room was clean, quite big and quite. Wifi very fast. Restaurant and bar have very long openeing time so you get also a good late night dinner. Parking is free, room rate very competitive.

Dear guest, many thanks for posting a lovely review of your recent and pleasant stay at our hotel. We are delighted about your praising words which we see as motivation for us. We can't wait to welcome you back again someday. Sincerely, Volker S. - Hotel Manager

Terrible beds

TripAdvisor rating 3.5/5

Michel R Couples - 05/10/2019 TripAdvisor review

This was the last hotel of our 30 days trip in Europe. 5 minutes from the airport was excellent. We stayed at this hotel 5 & 10 years ago and nothing changed and it starts showing its age. Service & restaurant were excellent and so was breakfast. The bed must have been the worse bed of our trip, felt like we were sleeping on the box. I was told that IBIS was a grade below Novotel and Mercure a grade above Novotel. The beds at Ibis and Novotel were excellent but this Mercure location needs to do something about their bed and need a good upgrade in their bathrooms, carpet. Size of rooms were good. We won't return unless their beds have been replaced like at Ibis & Novotel.

Dear Guest, thanks for taking the time to review. We are delighted about your praising words about our service, Restaurant as well as our varied breakfast. I apologize that our beds could not realize your expectations, specially that they are according to Accor Standard and high quality Hope to welcome you again and to get a second chance in the future. Sincerely, Volker S. - Hotel Manager

Afordable hotel close to the airport

TripAdvisor rating 3.5/5

Siggy996 Family - 04/10/2019 TripAdvisor review

There is a shuttle bus which was spot on time, runs every 30 minutes from just outside the main terminal, but not throughout the night. There is a 3 Euro charge but only from the hotel to the airport. The alternate is a taxi at around 25 Euros. The checkin was smooth and our room was ready. Large room and very clean. Bath was a bit weird with a shower curtain. Small bar fridge that actually worked. No much around the hotel, it seems to be an industrial area but the hotel does have a great bar and restaurant at reasonable prices. For an early morning flight, it's perfect.

Dear guest, good to know that you overall enjoyed staying at our hotel. We are thankful for your positive rating and with our personalized service we would be happy to welcome you back. Best regards, Volker S.- Hotel Manager

My Stay

TripAdvisor rating 3.5/5

Kabir B Business - 30/09/2019 TripAdvisor review

it was a 1 night stay as i was flying out of FRA Airport. it was comfortable and clean and the breakfast was standard German style. the lighting in the room is good and the air flow through the room . for me personally a few more English channels on the TV would help (news).

Dear "Kakir B", good to know that you overall enjoyed staying at our hotel. We are thankful for your positive rating and with our personalized service we would be happy to welcome you back. Please let us know which additional english channel you prefere. probably we can add this to the available 12 ones. Best regards, V. S. - Hotel Manager

Great place to stay between flights

TripAdvisor rating 3.5/5

johnfromburlington Business - 29/09/2019 TripAdvisor review

Good bus service from / to airport. Comfortable rooms. Good dining and drinking. Rooms are relatively large for that price hotel. I have staying at this hotel for many years. In fact, i will be back on two trips between flights within the next two months.

Dear "johnfromburlington" many thanks for posting a lovely review of your recent and pleasant stay at our hotel. We are delighted about your praising words confirming your positive impressions and we can't wait to welcome you back again. Sincerely, V. S. - Hotel Manager

Overnight at airport hotel

TripAdvisor rating 3.5/5

graemeh545 Couples - 28/09/2019 TripAdvisor review

We were overnighting having flown from Nice and flying out in the morning to Hongkong. Stayed because of Accor membership. Easy to access by hotel bus. Dinner was good but hotel tired and rather in need of redecorating.

Dear "graemeh545" thanks for taking the time to review. We are happy that or easy shuttle to the airport and our gastronomy have met your expectations. We are aware that due to age, the hotel is not comparable to the newly built competitors. A planning for changes is ongoing. Hope to welcome you again, yours V. S. – Hotel Manager

Typically airport hotel - No go reception

TripAdvisor rating 3.5/5

Flo W Business - 21/08/2019 TripAdvisor review

Unfortunately I have to admit that the stay was not very nice at Mercure Airpot hotel. The reception from the night receptionist was kind of rude and dry, member benefits and status have not been honored at all. Last but not least the elevator of the hotel has been defective for a while already - huge construction area. This was not mentioned during the booking process at all. I arrived there with my wife and baby at 1:30 in the morning after a full day trip with 4 bags and a baby trolley - nobody was even interested in assisting us with the bags and the trolley since the elevator was out of order. even after I mentioned that this is not acceptable for us and i would have to go up and down a couple of times with the baby, the night concierge reverted to me that it would only be one level and send me back to the stairs again - no go! Room was kind of clean but typically run down and old - if you wanted so - as to be expected from a middle class airport hotel. Shuttle to the airport is at charge for 3 euros / person - in exchcange you get a shady paper tear off from a supermarket numbered tricker roll - not very professional at all. For us it s clear - not again.

Dear "Flo W", thanks for taking the time to review. I apologize that we could not realize your expectations. Also regarding for the inconvenience regarding the lift. We will discuss this with the relevant colleagues especially since we had a separate luggage service during the impairmet of our lift. As much as I would like to, I can not undo your experience unfortunately. Hope to welcome you again and to get a second chance in the future. Sincerely, Volker S. - Hotel Manager

a handy hotel for the airport

TripAdvisor rating 3.5/5

Bryan G Business - 14/08/2019 TripAdvisor review

The Mercure Hotel Frankfurt airport is a good quality hotel located near to Frankfurt airport. The rooms are clean and well equipped. I stayed in a Privilage room which included bath robes and slippers. there was also a free minibar and coffee machine included in the room rate. Also available was a discounted dinner rate. All staff encountered were friendly and helpful. I had one issue - of my own making - I left behind a phone charger and adaptor - I contacted the hotel about it and they reported that it had been found and asked for my credit card details in order to return it. I asked for the approimate cost of postage to which they never replied. I assume it was probably cheaper t obuy an new one, but a response with prices would have been nice so I could have made the decision myself.

Dear "Bryan G", thanks a lot for posting a lovely review of your recent stay at our hotel. We are happy that you had a pleasant time with us. Special the positive feedback about our friendly and helpful staff makes me happy. Feedback, as yours, shows us that we are on the right way. Your comment regarding the your charger will be discussed as well. Please visit us again someday and enjoy another comfortable abidance in warm atmosphere. Best wishes, Volker S. - Hotel Manager

Parking the car for the holiday and relax beforeflight in Kelsterbach Mercure

Customer review rating 4.3/5

Hans V. Couples - 30/07/2019 Confirmed reviews AccorHotels

We relaxed in the bar had a great meal and good sleep and then the shuttlebus brought us punctual to the airport. Our stay in Mercure was wonderful again specially thanks to the people from the frontdesk who helped in anyway so as to establish an internerconnection

Dear Hans v., we very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. We are happy that you had a relaxing and wonderful time in our hotel. I will share your comments, specialy the nice feedback for the collegues of our frontdesk, with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Volker Schmitz - Hotel Manager

Comfortable and smooth

TripAdvisor rating 3.5/5

Alfredo S Business - 23/07/2019 TripAdvisor review

Nice hotel, quiet room, good breakfast, easy checkin and checkout, quality lunch and meeting support services with high standards. Savory coffee and amenities for the coffee breaks. A place to return.

Dear "Alfredo S", many thanks for posting a lovely review of your recent stay at our hotel. We are happy that your positive experiences in the room, our gastronomy, as well as in our conference area will make us "a place to return". We can't wait to welcome you back again someday. Sincerely, Volker S. – Hotel Manager

Worst Accor Hotel I stayed

TripAdvisor rating 3.5/5

lod885 Business - 20/07/2019 TripAdvisor review

Everything is in the title. There are so many things that were bad during my stay that even don't know where to start from. - The welcome was cold and not good at all. Every client needs to be treated with respect and with a smile and especially Accor members. No welcome drink for silver members in that hotel apparently. - The room was so bad, noisy arircon, dirty carpet, dirty bed with really suspect stains, dirty shower curtain and that cold cigarette smell. Awful. - I called for an iron and table, they coldly ask me to pick it up at the reception because they were busy, which I did. Once there, they told me the iron room was on the 4th floor. So I asked why did you ask me to come down then? They start laughing. So unprofessional. Never seen an hotel like that and I stay 10 nights a month in Accor hotels. All the above with the price of a real Mercure hotel more than 100 Euros for a standard room without breakfast. That Hotel is a joke I never complain but I will never stay there again even if it was free. I am glad I didn't bring my wife.

Dear lod885, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences, together with the housekeeping manager we will personally discuss this with our team. I would like to reiterate our commitment to high quality standards and I don´t want to beautify or justify our mistake but apologize from the inconveniences and disappointments that you have experienced. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to prove our service in the near future. Sincerely, Agustin, jr. Imperial Bergamo

Great hotel for an airport

TripAdvisor rating 3.5/5

Excursion58555010069 Couples - 23/06/2019 TripAdvisor review

They did everything right at the Mercure. Speedy check in, air conditioning turned on in room and comfortable bed. Only negative was difficulty getting In and out of shower. Breakfast was very good and hostess very pleasant.

Dear guest, many thanks for posting a lovely review of your recent stay at our hotel. We are delighted about your praising words confirming your positive impressions. It´s a motivation for us and we can't wait to welcome you back again someday. Sincerely, your team from Mercure Hotel Frankfurt Airport, Volker S. - Hotel Manager

Well priced hotel not far from the airport

TripAdvisor rating 3.5/5

Mark W Solo travel - 12/06/2019 TripAdvisor review

Hotel was reached using a shuttle bus from the airport. Transfer was about 15 mins. You do not pay when travelling from airport, but you do pay for the return to the airport. Room was fine for a short stay with additional benefit of swimming pool and sauna etc. Did not use the restaurant but others seemed to enjoy. I would stay here again.

Dear guest, thanks a lot for posting a kind review of your recent stay at our hotel. We are happy that you had a pleasant time with us. Please visit us again someday and enjoy another comfortable abidance and additional our gastronomy. Best wishes, Volker S. - Hotel Manager

Very good value for the money paid

TripAdvisor rating 3.5/5

Inspire26336560790 Solo travel - 28/05/2019 TripAdvisor review

The room is sufficiently big in a quiet surrounding. Very clean. The shuttle bus is a bit messy because of the many guests from 3 hotels that use it. Charging 3 Euros for the return trip to the airport could be waived. Very relaxing pool and excellent sauna. Excellent price-quality ratio. I definitely recommend it if you need to stay close to FRA airport.

Dear "Inspire26336560790", many thanks for our great review. We are happy about your price-quality ratio and the positve feedback regarding our rooms and location as well as our pool and sauna area. We are sorry that we can nnot include the shuttle charge in the room rate, because not al guest are using it. Our fee is quite cheaper than using public transportation or the rates of our competitors. We hope to welcome you back soon. Best regards, V.S. - Hotel Manager

Nice hotel close to airport

TripAdvisor rating 3.5/5

valentinc882 Business - 22/05/2019 TripAdvisor review

The hotel is situated close to Frankfurt airport, but we cannot hear the planes. The rooms are large and the furnitures are nice. One small problem: but the walls are a bit thin when the neighbour room puts TV very loud. The restaurant is nice, with good dishes and wonderful wines! There is a large choice for breakfast, with quality products.

Dear "valentinc882", thanks a lot for posting a kind review. We are happy that you could enjoy our varied breakfast, the restaurant and our wine selection. Please visit us again someday to enjoy our hotel with a quiter neighbour. Best wishes, V. S. - Hotel Manager

Airport Hotel.

TripAdvisor rating 3.5/5

H7154CUbruces Solo travel - 26/04/2019 TripAdvisor review

Very average, hopeless transport arrangements. The hotel is 20 minutes from the airport and in the middle of an industrial estate. You don't even get tea or coffee making facilities . I used the hotel as I had early flight. I wouldn't stay again.

Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations. Our shuttle is driving during the business hours (starting from 5 a.m.) each 35 minutes from and to the airport. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Just a basic airport hotel... very basic

TripAdvisor rating 3.5/5

Jean-Christophe74 Business - 15/04/2019 TripAdvisor review

What a difference compared to other Mercure hotels! Building and common rooms aren't really nice, not to say ugly. Location is not that convenient if you want to drive to the airport. Service is so-so - not really welcoming (front desk, bar). Breakfast is simply awful.

Dear "Jean-Christrophe74", thanks for taking the time to review. I apologize that our style could not realize your expectations. Our shuttle runs to the airport (3km) each 35 minutes. Please let us know, what you missed at our varied breakfast buffet. Best regards, V.Schmitz - Hotel Manager

Rooms are old

TripAdvisor rating 3.5/5

Companion26459418428 Business - 13/04/2019 TripAdvisor review

Rooms are run-down. Shuttle bus from airport is free and to airport cost you EUR 3,00. The shuttle bus goes 3 hotels and the ride will be 20-30mins Long. Service at the front desk was barely acceptable. They don’t value Accor members...

Dear "Companion26459418428" thank you for taking time to review.I apologize that we could not realize your expectations. I will go in touch to the front office manager, regarding our comment about the front desk service. Based on availability, Accor members receive special amenities. Unfortunately this depends on the occupancy. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Haven't had a bad stay at a Mecure Hotel before........

TripAdvisor rating 3.5/5

Roving57878637620 Solo travel - 07/04/2019 TripAdvisor review

.......and you won't here. Great place to chill and sleep, restaurant makes a mean double bacon burger as well!! I had the breakfast included as well, as per all Mecure Hotels, was awesome - cant go past the bacon and muesli :-) Alles war Tu meke!!

Dear "Roving57875637620", many thanks for your kind review and nice comments regarding your last stay. We are happy that you had a pleasant time with us and especially in our restaurant. We hope to welcome your again for another relaxing stay. Sincerely, V. Schmitz - Hotel Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kelsterbach