Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

3.5/5 779 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
    • Jogging track
    • Karting facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30
  • Drink vending machine

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 179 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,702 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 779 reviews
Andrew R. Business - 12/01/2019 AccorHotels certified review
« Good and bad »

Very disappointed when on the first night I asked for extra pillows ,only to be told there was none at all. Which I find hard to believe. Had a bad nights sleep on the first night but from then on hotel and facilities were good. Always stay here once a yr,so I've never had to complain before

Laurent R. Business - 10/01/2019 AccorHotels certified review
« Good for business »

Good for business, staff friendly and efficient. room cleaned and services are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., thank you for your great feedback. We hope to welcome you again very soon. With kind regards from cologne Saskia Hiemstra

Andyb Business - 08/01/2019 AccorHotels certified review
« A Working Vist »

Very Good High Standard of Staff

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andrew, thank you so much for your positive feedback. I will forward your compliments to our team. See you next time :) Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anne D. Couples - 05/01/2019 AccorHotels certified review
« Hotel ok, but restaurant ??? »

Not much to choose in the restaurant ( bar) Not possible to get å table before 19.30 . A few years ago the restaurant was oven, now only the bar. Too expencive food and wine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Merete N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. During low occupancy periods we leave the restaurant close to make it easier for our bar staff to bring the best service to all of our guests. Certainly you have the same choice of meals and drinks in the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

M Families - 30/12/2018 AccorHotels certified review
« Prima hotel »

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Geachte mevrouw v., Bedankt voor je positieve feedback. We kijken uit naar uw volgende bezoek aan ons huis vandaag. Met vriendelijke groeten uit Keulen Saskia Hiemstra

Erik Couples - 19/12/2018 AccorHotels certified review
« Perfect stay for visiting Köln Christmas Market! »

Overall: a nice hotel and friendly personnel. The temperature in the room was quite high, and we were not able to lower it enough. When visiting the sauna, no towels were available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much for you positive feedback. Thank you also for the clues, which we will forward to the depoartments. With best regards from cologne. Saskia Hiemstra

Ryan F. Business - 19/12/2018 AccorHotels certified review
« lovely staff comfortable stay »

was very good although i would still like the internal doors in the rooms back as when on early shift ypy can hear the corridoor noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you for your positive feedback and also for the clue. We hope to welcome you again very soon. With kind regards from cologne. Saskia Hiemstra

Peterus Couples - 17/12/2018 AccorHotels certified review

De aangepaste kamer was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you for your great feedback. We hope to welcome you again very soon. With kind regards and merry christmas Saskia Hiemstra

Dan U. Business - 13/12/2018 AccorHotels certified review
« Fantastic as always »

Staff are brilliant and hotel is always clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. u., thank you for your great feedback :-). We hope to welcome you again very soon. With best regards from cologne and merry christmas. Saskia Hiemstra

Michelle. Families - 11/12/2018 AccorHotels certified review
« Customer service above and beyond »

So helpful. Made us feel valued customers. Nothing was too much trouble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you for your positive feedback. We hope to welcome you again very soon. With kind regards from cologne and merry christmas Saskia Hiemstra

Tracy N. Families - 11/12/2018 AccorHotels certified review
« Mrs »

It was ok, not the best. We have stayed with you before and the experience was much better last time. Wasn't informed of the building works prior to arrival and windows were very dirty and also rooms were quite dusty. Bed was also very uncomfortable and the pillows were poor quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hiemstra

D F. Couples - 04/12/2018 AccorHotels certified review
« A very good hotel »

We have stayed at this hotel on three occasions and always found it of an excellent standard Truly an enjoyable stay but I did notice that there is a issue with parking. It is very difficult for guests to find a parking space when so many are taken by people attending meetings/seminars, perhaps special parking for hotel guests should be allocated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Also thank you for your reference for the parking space. I will forward this idea to our genereal manager. We hope to welcome you very soon. With kind regards from cologne Saskia Hiemstra

O. Business - 23/11/2018 AccorHotels certified review
« Room clean but very bad service in restaurant »

Restaurant service was miserable, I had to stand up and ask for everything (menu, order, bill). I asked twice for bred.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that I forwarded your feedback about our service in the bar to our restaurant manager and that we will take appropriate steps in order to analyse your feedback. If you are still waiting for your invoice please contact me by replying to this email and I will send your invoice immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Daveah Solo - 20/11/2018 AccorHotels certified review
« Great place to stay »

Great hotel with nice rooms, breakfast and evening meal very good,staff very helpful and friendly,good supermarkets over the road if you want breakfast out of hotel a d only four min walk to train station to city

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

Richard D. Business - 16/11/2018 AccorHotels certified review
« clean tidy rooms, excellent breakfast »

Very good, friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard d., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I will share your comments positive feedback with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

Roland Business - 14/11/2018 AccorHotels certified review
« Nothing superior to the superior room »

Booked a superior room for two nights. Price was enormous, robably due to a fair in Cologne. There was really nothing superior to the room. It suppose to have a VIP bathroom. Could not believe. Still shad to shower in the bathtub. I could not even stand op straight (i am 1.95 m). Also had free drinks fro the minibar. Ther was literary 1 beer and 1 coke and 3 other Softdrinks in the minibar, nothing more! I really could have better booked a standard room and paid for the drinks myself. Superior is a laugh. Also had free parking. Had to go to reception twice to get my parking ticket updated. Finally the service in the restaurant was not good at all. Waiting long and no good attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hiemstra

Paul Business - 08/11/2018 AccorHotels certified review
« good hotel in the vicinity of the city »

no problem - good experience - only thing : i forgot my iphone charger in the room .. and forgot to mention earlier ... and thus charger gone as didn't heard anything from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., thank you for your positive feedback. Unfortunately, our housekeeping has found no charging cable after further search. I really hope that the charging cable has been recovered in your luggage in the meantime. We hope to welcome you again very soon. With best regards from cologne Saska Hiemstra

Fan O. S. Couples - 07/11/2018 AccorHotels certified review
« S. (in the restaurant) was brilliant again! »

Check in was very poor despite having booked in online earlier. We had a very long wait and difficulty confirming our meal offer. Hotel exterior was a mess due to works being done. Our room had a third bed instead of a chair. Very basic and uncomfortable- we have had much better at this hotel. S., who looked after us in the restaurant, recognised us from a previous visit. Again, he managed to sort out the poor information passed to the restaurant from reception. We had the same problem on a previous stay and he was crucial to sorting out our meal. Thank you S.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to share your feedback. We are very sorry that you were satisfied with the check in. Of course we will forward your instructions to the reception team. Tahnk you also for the positive feedback to the colleague from the restaurant, which of course we also like to pass on. We hope that you give us another chance to convince you of our usual quality and service. With best regards from cologne Saskia Hiemstra

Rene Business - 04/11/2018 AccorHotels certified review
« Bad experience with bar »

The service in the bar was terrible. Because of a large group of policemen we didn;t get any service,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurens N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I share your feedback with the whole restaurant team to get some feedback about this evening and find a solution for a coming situation like this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrik Waldfried General Manager

Alison S. Families - 04/11/2018 AccorHotels certified review
« Great hotel would recommend »

Hi we had a fantastic break in cologne and the mercure made us very welcome hotel was in a good spot with a tram station really close by would recommend the mercure hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

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