Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

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3.5/5 704 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
  • Other sports activities
    • Jogging track
    • Karting facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 12 meeting room(s)
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 145 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,669 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 704 reviews
AccorHotels certified review
Lk Business - 07/02/2018
« Almost perfect »

Brilliant that you finally have baked beans at breakfast! The only thing missing now are hash browns or similar. Staff friendly and helpful as ever, it definitely makes the difference. Room facilities are adequate but does feel a little dated. Softer towels and toilet paper would improve the experience. This section of the review would be better placed at the end of the survey, in order to justify ratings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Lui S. Business - 07/02/2018
« Mr Lui S. »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lui S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Jkh Business - 06/02/2018
« Can't not say good! »

Firt impression is not making me feel good. Usually if we arrived to hotel earlier than 3:00PM, most of the hotels will try their best to let us checking even we are not a member. However, as a member, we arrived around 1:00pm but we wait until almost 3:00pmm to be able to check in. and there are many other customers arrived after us and got checked in earlier. As a Asian, I feel the hotel does have descrimination to their Asian Guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuo H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations. I am shocked that you accuse us of discriminating you just because an early check in was not possible. When you book a room, you have access to it from the Check In time specified by the hotel, which in our case is 3pm. You reserved a family room, which needs to be prepared by our housekeeping team by putting the beds in the room and making them up. If you want to check in early, you can book the early check in in advance. It costs 25.00€. The fact, that you could not check in at 1pm has absolutely nothing to do with you being asian, that is ridiculous. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Js Friends - 27/01/2018
« Brilliant »

Extremely comfortable and very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Kevin W. Business - 26/01/2018
« Adequate »

Only twin room supplied i.e. single beds. On night one bed was extremely uncomfortable, on second night slept in second bed. Room was too hot even with heating turned down. 2 nights did not sleep much :-(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager

AccorHotels certified review
Phani K. A. Business - 11/01/2018
« Satisfied »

the room was not clean. The A/C was not working and it was too hot, Had to open the window to have a nice sleep inspite of winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phani Kumar Akkaraju, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Bobo 7. Couples - 10/01/2018
« Cool »

Génial

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Kimfumu, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Koeln West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Henrik Waldfried Hoteldirektor / General Manager

TripAdvisor review
Family - 10/01/2018
« A few unwelcome surprises, rock hard bed but lovely breakfast »

First, You need to pay an additional extra 8 euro for the parking, which is not included, or you can park on the open street. Our room had a few empty trash bottles left under the curtains, and the glasses were not dishwasher cleaned, but appeared to have been wipe with a cloth. This is not okay or hygienic. The bed is very firm, so if you prefer a medium hardness then this might be problematic. Breakfast is very good, and has a large selection to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear heriksen2018, thank you very much for your review. I appreciate your compliments regarding the breakfast. Please accept my apologies regarding the cleanliness of your room. I took the necessary steps regarding the prompt improvement of the handling and you can be assured that this does not represent the standard of our hotel. I hope to welcome you back in our hotel anytime in the future. Kindest regards, Henrik Waldfried General Manager

AccorHotels certified review
Merete Couples - 07/01/2018
« Nice room and nice people in the bar »

We have asked for a room close to the lift ( the girl in the reception remarked that) and got 234 which was far from the lift! My husband went to the reception and got another room 301, which was as far away from the lift as the first one!!! We gave up as the receptionist wasn't very kind. We had ordered 2 causes menu with 1/2 bottle of wine/prs at the same time we made the reservation of the room- but the waiter told us that no wine was included....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Merete Nyenstad, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I apologize for the mistake of our receptionist, this should not happen. She is a new colleague and might have confused the roomplan. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann

AccorHotels certified review
Anonymous Families - 30/12/2017
« Supper »

Was helemaal top!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A Spaan, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
K. K. Couples - 29/12/2017
« Great! »

It was a pleasure to stay at the hotel for 2 nights. The people at the reception were very nice, the girl who helped us (Sarah I think) was very helpfull about the tram tickets and the parking ticket. The room was nice and clean and we even had a bathtub which was great! We had a great time in Köln and in the hotel. Thank you. 1 point of improvement: Make sure it is more clear were the sauna is because I was looking for quite a while before I found it. I was walking around the pool back and forward because I could not find it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelsey Kwakman, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Raf M. Couples - 28/12/2017
« I know the hotel very well due to my job at Toyota »

The Mercure offers a nice balance between lesure and business Food is great Bar is great Love the fact that there is a swimming pool Rooms are more then ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raf Mues, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
David D. Business - 24/12/2017
« complete satisfaction »

Comfortable, swift check in,with good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Julien M. Couples - 17/12/2017
« Good »

Hotel was good. Rooms are good and breakfast is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

AccorHotels certified review
Gillian G. Families - 11/12/2017
« Perfect to relax in after hours of Christmas markets. »

In general it was very good, the staff were very friendly and helpful. The bar was a little on the expensive side but overall still very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Sven R. Business - 09/12/2017
« Customer focused »

Customer focused, friendly, m3connect WIFI, Parking situation good. Close to mayor highway

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Koeln West. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ich wünsche Ihnen schon jetzt frohe Weihnachtstage und einen guten Start ins Jahr 2018. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager

AccorHotels certified review
Andyb Business - 29/11/2017
« Another Enjoyable Stay »

A enjoyable stay at a very well run hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Buehling, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my whole team wish you pleasant christmas days with your family and a great start into the year 2018. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Anonymous Business - 25/11/2017
« very good »

All staff in the Hotel were very kind. I am satisfied. I will visit the Hotel for next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sung Soo K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Saskia Business - 20/11/2017
« very nice and helpful staff, clean room, Gym should open 30-60 mins earlier »

very nice and helpful staff, clean room, Gym should open 30-60 mins earlier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saskia L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Thomas Business - 19/11/2017
« Nearly perfect! »

Love the Hotel and the good connection. As well it's clean and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

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