Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

3.5/5 748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
    • Jogging track
    • Karting facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30
  • Drink vending machine

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 179 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,097 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 748 reviews
Eduardo T. Couples - 06/08/2018 AccorHotels certified review
« Really nice and convenient hotel »

Nice, clean hotel with helpful staff. The hotel is not in the center at all but easily reachable by public transport and with good services around. Pool and gym are small but nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo T. Romero, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

167mike Family - 24/07/2018 TripAdvisor review
« Good for an overnight stay on way to Austria »

Well located hotel close to the autobahn and ideal for a stay when heading further south into Bavaria and Austria. Staff all very helpful, rooms were well appointed, good car parking and all for a very reasonable price

Anonymous Business - 08/07/2018 AccorHotels certified review
« Nice Stay »

The stay was excellent without any trouble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balaji V., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Business - 02/07/2018 AccorHotels certified review
« A pleasure to stay at this hotel »

The staff are all great and nothing is too much trouble. The rooms are always clean and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Darron, thank you very much for your great feedback. It is a pleasure to see that you are enjoying your stays here and I will make sure to forward your warm words to my team. Until next time Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Families - 17/06/2018 AccorHotels certified review
« Gut »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Koeln West. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Andyb Business - 13/06/2018 AccorHotels certified review
« Relaxing Work Week »

Very good week working with relaxing time from after work

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andy We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. See you next time :) Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

R H. Friends - 10/06/2018 AccorHotels certified review
« Gut »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., herzlichen Dank für Ihr tolles Feedback. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Business - 09/06/2018 AccorHotels certified review

Other guests were a bit loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I am sorry that you were disturbed by other guests. Keep in mind that you can contact my reception team anytime if you feel disturbed. Furthermore I noticed, that your review score is mostly around 70 or 80 out of 100. Since you are staying that regularly I was wondering if there is anything else we can do to make your stays even more comfortable and enjoyable? I would be happy about your feedback regarding this. I will see you next time Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Stewart C. Couples - 22/05/2018 AccorHotels certified review
« Friendly and efficient service with comfortable room and excellent breakfast! »

We stay in this hotel regularly because of overall excellence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stewart C., thank you very much for your great feedback. I am happy that you - as a regular guest - enjoy your stays in our hotel. I will make sure to forward your warm words to my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Peter F. Couples - 07/05/2018 AccorHotels certified review
« Well worth the visit »

As always our visit was a pleasent expereance .A loverly room in a quiet location we slept realy well.The meal we had was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., thank you so much for your warm words. I will make sure to forward them to my team. See you next time Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Chilly Business - 01/05/2018 AccorHotels certified review
« very friendly staff »

A really nice stay in Cologne mercure as always. Your staff really make your stay like being at home not an in personal hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, thank you very much for your warm words. I will make sure to forward your warm words to my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Jonas Families - 01/05/2018 AccorHotels certified review
« Weekend city trip »

Hotel was nice and clean with a great breakfast. Bed could've been better but was good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonas M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Harold H. Families - 21/04/2018 AccorHotels certified review
« A very pleasant stay. »

We spent 4 nights in Mercure Koeln-West. It provided a base from which to meet friends and acquaintances. My wife is disabled and the hotel was able to provide us with a specially modified room which we found met her needs and was comfortable. Staff were friendly and quick to respond, we enjoyed two dinners in the restaurant and in general felt very at home. The hotel is pleasantly situated on the outskirts of town, good parking, trees all around and a very nice terrace for relaxation. The one minus was the distant noise of traffic, there are lots of roads nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harold H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I will make sure to forwad your warm words to all the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Andyb Business - 19/04/2018 AccorHotels certified review
« Great Hotel very good Staff »

Very polite and helpful staff Very clean rooms Very good location

Caroline A. Couples - 18/04/2018 AccorHotels certified review
« Comfortable »

Good room. Reception staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Emmanuel E. Families - 15/04/2018 AccorHotels certified review

I was asked to pay for parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. Our parking prices of 8.00€ per 24 hours are cheaper compared to other hotels in Cologne and elsewhere. The parking prices are indicated at the entry, so you can decide on your own if you want to use our car park or not. I am sorry that this aspect made your stay that unsatisfying. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Therese B. Families - 10/04/2018 AccorHotels certified review
« I was delivered the usual Mercure sevice, but my expectations were not that high »

The welcome was long as we wanted to check in early, but there was no room available. Came back an hour and a half later, still no room available. Finally they said they gave us an upgrade, but to me the room looked like what we paid for. When I had mentioned that I was an ACCOR member I was looked at with a sense of annoyment, whereas I would have expected a bigger smile. Don't take me wrong, the staff was nice and polite, it rather seems that the procedures need some tweaking. Had to insist twice to get the premium wifi we had already pre-paid for. I noticed on the presented bill that there was a mentioning of a Premium Business Package, so I then enquired what that really includes. They sais , oh, well, taht just means it includes breakfast here in this hotel. When i showed th the online promotion did mentioned it included premium wifi AND breakfast, I finally got an already existing wifi account name and password which obviously had been previously printed for somebody else as there were some handwritten notes on the print out for somebody else. Asked for a late check-out on a Sunday. Was offered one hour extra for free, another hour would cost me €20 euro's extra I was told. I thoughta that as a member a late check-out is always possible free of charge when available. Here it was obviously available, but not for free.... By the way, €20 euro's extra, that is a third of the price i paid for a room I cannot even stay 24 hours in as check-in is 3PM and check-out is lunchtime the day after. I passed on the offer and actually checked out before lunchtime. A bottle of water, not refrigerated by the way, was presented in the room with a cost tag of 4,5 euro's. Are you kidding me? It is water. Breakfast was nice, not great, nothing special. Outside the breakfast room there is a big promotional picture with a big croissant ... but during breakfast no croissants were served...lol The light on the desk did not work. The OFF button on the TV remote did not work. We only got one soap and one shampoo bottle for the both of us. So, not really anything wrong with the hotel, it is just in the details... but it are exactly those details which can make a difference in a returning customer. Personally, I do not think I would return, unless I have a real need. The Mercure brand is not doing itself any favours with this kind of experience, and sad to say, it has not been my first experience like this with hotels in the Mercure brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therese B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The remote not working and the missing shampoo is a mistake that should not happen, I am really sorry for this. Your room is available from 3 pm, as shown in your confirmation and it is also a standard check in time in almost every hotel. So your check in at 2 pm with a complimentary upgrade to a Superior room was a goodwill of our hotel. So in the end you got an early check in and an upgrade for free, therefore I do not understand this part of your remarks. Also the checkout time of 12pm is standardized worldwide in many hotels. As a LeClub classic member the late checkout is not free of charge. This soft benefit is for LeClub Silver, Gold and Platinum members. Early CheckIns and Latecheckouts are extras not included in a standard reservation, therefore they are payable at a certain price. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Natalie Friends - 10/04/2018 AccorHotels certified review
« Not as good as previous times... »

Rooms looked clean but smelled like someone recently had smoked in it. Check out was not ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After speaking back with Veronica, who did your checkout she explained me that there was an error concering the payment, but that she also explained everything to you and did resolve the issue. If there was something else not ok about the checkout I would be happy if you give me more detailed feedback about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

James Business - 23/03/2018 AccorHotels certified review
« Ideal work accomodation »

Pleasant and friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear James , We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Business - 22/03/2018 AccorHotels certified review
« Perfect business hotel. »

Super (male :-)) receptionist. Very friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

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