Mercure Hotel Koeln West 4 stars

TripAdvisor rating 3.5/5 788 reviews
Mercure Hotel Koeln West
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Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • 11 multi-functional conference rooms for up to 199 people

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858
koeln
germany

Tel: +4922345140

Fax: (+49)2234/514106

Contact email

Check-in from 15h00

Check out up to 12h00

  • STRASSENBAHN :   7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37.5 miles

  • By plane

    KOELN At 25km / 15.63 miles

  • By car

    KREUZ KOELN WEST At 1km / 0.63 miles

  • By train

    KOELN HBF At 9km / 5.59 miles

GPS :50.919353, 6.85602

Our restaurants and bars

LES CRÉATEURS

Type of cuisine: International

Our Les Créateurs restaurant, which seats 120, serves international and regional cuisine from 6.30am to 11pm. During the summer months, you can relax on our sun terrace and enjoy light meals.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIS-À-VIS

Photo non contractuelle / Strictly non binding

Enjoy a delicious Kölsch beer or a glass of wine from our Mercure wine list in our stylish hotel bar, which is open daily from 5pm to midnight. We also offer light Mediterranean and regional dishes. Treat yourself!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324 m²

  • Maximum capacity: 199 people

  • Maximum banquet capacity: 171 people

Find out more
Mercure Hotel Koeln West Meeting Room

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,005 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

788 reviews

Too much road noise

Customer review rating 4.3/5

Matthew H. Business - 13/04/2019 AccorHotels certified review

Apart from a poor sleep due to road noise, every thing was good

Dear Matthew H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Fantastic staff. I will really miss them when my company stops coming to Cologne

Customer review rating 4.3/5

Paul V. Business - 08/04/2019 AccorHotels certified review

As usual, very friendly staff. They make staying in this hotel a pleasure.

Hi Paul, thank you so much for your feedback. Our whole team is also very sad that you will not return to us anymore. It was a pleasure for us to accomodate you here and we all hope to welcome you back anytime soon. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good as ever

Customer review rating 4.3/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Overall a great time, the staff were very welcoming and the room and hotel clean. Please take the following as suggestions for improvement rather than criticism, as they are all minor: There was still building work ongoing resulting in loud noises during the day but generally quiet at night. Was in a room with a missing internal door resulting in noises from the hall getting in. Bathroom was clean and water always hot when required. Requested an extra towel which arrived promptly but was taken away the first time the room was cleaned. Breakfast has been improved and the baked beans were hot. The juice dispensers aren't brilliant however and takes an age to fill up the cup plus sometimes the toaster was busy (maybe consider a conveyor toaster?). The taste and variety of the food on offer was great.

Hi Laurence, thank you so much for your great feedback. I will make sure to forward your warm words to our team. I appreciate your detailed feedback regarding those aspects. It will be discussed in our weekly meeting on thursday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

short and efficient stay!

Customer review rating 4.3/5

Fmooijaart Business - 02/04/2019 AccorHotels certified review

We only needed a place to sleep on our trip through Germany and this hotel lived up to its promise. Clean , quiet and efficient!

Dear Johannes M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Weekendtrip

Customer review rating 4.3/5

Joey Families - 01/04/2019 AccorHotels certified review

Prima hotel.

Geachte Joey H., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Koeln West erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Professional

Customer review rating 4.3/5

Karim A. Business - 23/03/2019 AccorHotels certified review

Great hotel and excellent staff

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. We hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

ROOM TEMPERATURE - MATTRESS AGE

Customer review rating 4.3/5

Asun Business - 21/03/2019 AccorHotels certified review

As it is usual in many hotels, the full air-co is only possible in Summer. The issue is that the rooms are kept far too warm to be comfortable, and opening the window completely is not an option (it keeps on closing). The mattress needs to be changed already, it is so old that being a queen size bed, the bar in the middle can be felt (and suffered), and being used mostly for single stays (I guess) one side is noticeably worse than the other. This is a 4 star hotel, so I do not understand the delay in changing it.

Dear Maria Asuncion M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Amazing staff

Customer review rating 4.3/5

John C. Business - 21/03/2019 AccorHotels certified review

I have been fortunate enough to stay at the mercure every other week for several months now. The one thing that sets this hotel out above all others, the people. Every single person that works for the hotel the front desk, the bar/restaurant staff are so nice and friendly. Not just to me, but I have watched them with other people. Nothing is too much trouble. Recently I needed to stay for 3 nights but could only book 2 because the hotel was full. On arrival I asked if a note could be made that if a room was available then could I have it. Without asking again, a room was made available. I travel often with two colleagues. Everybody in the hotel knows our names. Thank you for making a stay away from home a little bit better. John C.

Hi John thank you so much for this great feedback. I will make sure to forward your warm words to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager
Customer review rating 4.3/5

Ana Business - 21/03/2019 AccorHotels certified review

It was good, but they didn’t replace the fridge, coffee and bathroom’s stuff on the second day. We need to ask on the reception and they didn’t replace everything in the fridge.

Dear Ana F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

it was a bit far away but overall good.

Customer review rating 4.3/5

Raymond S. Business - 19/03/2019 AccorHotels certified review

it seemed ok I slept well it was quite breakfasts were very good

Dear Raymond S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Home from home

Customer review rating 4.3/5

Harold H. Families - 12/03/2019 AccorHotels certified review

We spent 5 nights at the Mercure Koeln-West. This followed a pleasant stay last year and we were not disappointed this time either. My wife is disabled and we were able to book the disabled room. The bed was high enough and comfortable, the bathroom accessible. Booking, checking in and checking out were pleasant experiences, we ate 3 times in the restaurant and felt well looked after by Edy and Verena, both very friendly and welcoming. The breakfast experience alone needs a few tweaks.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

More expectations for 4* hotel

Customer review rating 4.3/5

Maria D. Families - 12/03/2019 AccorHotels certified review

There was dust under the desk in the room.

Dear Ms. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hiemstra

A pleasant stay

Customer review rating 4.3/5

Greg Couples - 12/03/2019 AccorHotels certified review

We had a pleasant stay at Mercure Cologne West. We stayed in a standard room and it was very comfortable. The room was spacious, bed comfortable and bathroom clean and comfortable. Our only complaint is that the standards didn't quite seem to be up to four-star standards. It was perfect for us, the price was great and we had a great stay, but we would suggest a 3* or 3.5* rating as more appropriate.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

Bert good

Customer review rating 4.3/5

Silke V. D. B. Couples - 09/03/2019 AccorHotels certified review

Very friendly staff! Good transport to the city and very clean rooms. The only thing we can say is that they came a lot of times knocking on our door for cleaning. But I would definitely recommend this hotel!

Dear Ms. Van den B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

Alles Gut

Customer review rating 4.3/5

Christian L. Business - 04/03/2019 AccorHotels certified review

Alles Gut

Sehr geehrter Herr L., lieben Dank für Ihr positives Feedback. Sollte es irgendetwas geben um Ihre Aufenthalt in Zukunft noch angenehmer zu gestalten, zögern Sie nicht mich direkt zu kontaktieren. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good value for money; very friendly staff

Customer review rating 4.3/5

Gian A. Business - 28/02/2019 AccorHotels certified review

except for a problem with the access to the parking (gate blocked) the stay was up to my expectations. Very friendly staff (from the reception to the breakfast team). Well done!

Dear Gian A. Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

gut

Customer review rating 4.3/5

Klaus K. Business - 27/02/2019 AccorHotels certified review

Seminar

Sehr geehrter Herr K., lieben Dank für das Feedback. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good

Customer review rating 4.3/5

Andrew Friends - 25/02/2019 AccorHotels certified review

Good stay with a complimentary room upgrade that was a very nice touch.

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good

Customer review rating 4.3/5

Cb Business - 22/02/2019 AccorHotels certified review

Good like all time

Dear Mr. B., thank you for your great feedback. We hope to welcome you again very soon. With kind regards from cologne Saskia Hiemstra

Uncomfortable Bed and Stuffy Room

Customer review rating 4.3/5

Yusuf M. Business - 22/02/2019 AccorHotels certified review

The bed was not comfortable as was too hard / too firm. Did not have a comfortable night sleep on any of the 5 nights I stayed. In addition, the room was very stuffy - when I put the air conditioner on, there was only hot air blowing out. This made the room more stuffy. So, had to sleep with the AC off and window closed (because of the noise), which made the room very uncomfortable. Wished that the AC was working properly so could cool the room. I have to stay again for 5 nights from 24/02/2019 and here's hoping that this can be a more comfortable stay.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during your next stay. Sincerely, Saskia Hiemstra
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