Hotel - Mercure Hotel Koeln West
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Mercure Hotel

Mercure Hotel Koeln West

Horbeller Str.1 
50858  KOELN
GERMANY

656 reviews
TripAdvisor Rating Based on 656 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
  • Other sports activities
    • Jogging track
    • Karting facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 12 meeting room(s)
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 145 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,957 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 656 reviews
TripAdvisor review
Leigh W Business - 13/08/2017
« Business trip with family tagging along! »

Stayed here two nights for work and my family tagged along. We had two rooms and the rooms were of a normal size in a EU hotel. The pillows were very soft BUT getting more pillows was not an issue. The beds were firm and not too soft. The air con is ducted and a added on feature to the hotel, due to this the ceiling can seem very low when entering the room and sadly the design was not perfect so it does not blow over the beds and if in a heat wave, you might have problems keeping your cool. Stayed in the quieter part of the hotel and it was indeed quiet. The front desk staff could not have been more helpful to my wife and children, giving them tips and maps and timetables so they could make the most of Koln. The swimming pool was clean and tidy, not very warm but inside so can be used all year round. Towels for swimming are on request from reception and again no hassle for the wonderful front desk staff. The bar is a average hotel bar with a tv that showed football so you can relax and enjoy a beer while watching some sport after work. Colleagues who were also resident in the hotel had food in the bar and it looked amazing and they said it tasted great.

AccorHotels certified review
Mrs C. Couples - 11/08/2017
« Excellent »

Excellent - the reception team was professional and the hotel room as one would expect from a brand hotel.

AccorHotels certified review
Andyb Business - 07/08/2017
« Very friendly staff well run Hotel »

My experience was excellent very friendly staff rooms very clean excellent house keeping

AccorHotels certified review
Andrea Families - 04/08/2017
« Cozy and friendly »

We had a brief two night stay at the Mercure Hotel and were able to accommodate our little dog which was great. The room was spacious and had a pleasant décor and it was nice to look out on the old Chestnut trees that enclosed the hotel carpark. The staff were very friendly and the bar turned out to be a cozy place. The room was well insulated from noise, so we were able to get a good rest.

AccorHotels certified review
Andris Families - 03/08/2017
« very good clean hotel. Welcoming staff. »

Food and breakfest was very good. Nice place to stay. Clean all round. Friendly staff.

AccorHotels certified review
Annette Families - 02/08/2017
« All expectations were fulfilled, just what we needed - a good nights sleep and a wunderful breakfast »

Fantastic stay. Nice and clean rooms. Good beds. Great breakfast all incl. Only one small issue; the cleaning people woke us up at 7.45 in the morning with no reason, as we were only staying for one night!

AccorHotels certified review
Mr E. Couples - 01/08/2017
« Standards are falling »

OK, but not as good as previous. Room cleanliness was not good, bath drain was blocked/slow to empty, pillow as terrible, bar service rather off hand.

AccorHotels certified review
Kostiantyn Couples - 01/08/2017
« Super relaxing weekend »

We had a perfect time relaxing in Mercure hotel. It's situated far from city center, but has a perfect quality of service, nice pool and sauna. There's EDEKA supermarket in front of the hotel (actually there's even few more, but I was not discovering them).

AccorHotels certified review
Nancy Families - 01/08/2017
« I can recommend friends to book this hotel when visitng cologner »

good place to stay, staff friendly clean rooms

AccorHotels certified review
Anonymous Business - 30/07/2017
« Bad professionalism »

1) Room with dust; in the 2nd day room cleaner left 2 floor towels as 2 face towels (what am I?!?), didn't replenish the paper towels and plastics bags in the bathroom.the 3rd day left floor towels once again; and the 4th decided not to left towels at all. 2) Lady from reception was an absolute nightmare (arrogant and spoke really really from the top of I don't know what. really arrogant). 3) Cleaning staff from the corridors (if there are any) left a patch on the floor of the corridor 4 days (4 days!). The changing team of the rooms that passed the corridor every single day, didn't pick that up. I was absolutely horrified. What are they doing? If this is with things I can see, I imagine with things I cannot see. Workers from kitchen/bar were really really good - really nice, attentive, supportive.

AccorHotels certified review
Ariene Families - 29/07/2017

Prima

AccorHotels certified review
Anonymous Families - 29/07/2017
« Ms »

I booked this hotel which is out of town due to free parking but was charged €24 for my 3 nights stay.

AccorHotels certified review
Mrs A. F. Families - 27/07/2017
« Mrs Anna Flynn »

The Room was very dirty, extremely noisy and generally a very unpleasant experience. We used your hotel as a stop over fro the U.K. to Poland. Needless to say the 2nd day of our trip was a nightmare due to being exhausted. I would never stay here again

AccorHotels certified review
Preet Couples - 26/07/2017
« Very good experince and atmosphere  »

All staff were very wellcoming, from front desk Lena to Resturant staff who were all extremely helpful, all smiling and approachable. I especially appreciated that staff spoke English at such high levels so that they were able to communicate with us. I would like to thank staff that made are stay as comfortable and pleasant as possible. Last but not least thank you to chef Sandhufor delicious breakfast.

AccorHotels certified review
Andy C. Business - 25/07/2017
« Yet another pleasant stay »

Your hotel facilities are fine but what lifts it above the ordinary is your staff all of whom are very efficient and genuinely pleasant and friendly.

AccorHotels certified review
Anonymous Families - 25/07/2017
« Not bad. »

They did not respond to our calls for room service and clean towel

AccorHotels certified review
Anonymous Couples - 25/07/2017
« OK »

Not a bad location, outside the city. Tram nearby. Could improve the quality of the rooms. I have booked a double room, but they didn't have one by the check in. It was offered a disable room. It was not so bad, but not I have expected.

AccorHotels certified review
Jef Couples - 14/07/2017
« everything was good but the restaurant was a bit disappointing  »

ok

AccorHotels certified review
Stephan S. Business - 14/07/2017
« Okay for a business stay »

- Friendly personal on the reception - Room with missing wallpaper - about 50cm of the wall was just painted - looking cheap - Single-layer toilet paper!? I didn't know this is still sold. Unworthy for a 4 star hotel. - At breakfast one had to seek hard for service to get a hot chocolate.

AccorHotels certified review
Sc Business - 08/07/2017
« Short business trip. Reception, staff, room and breakfast were good. »

Good

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