Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

3.5/5 777 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
    • Jogging track
    • Karting facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30
  • Drink vending machine

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 179 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,551 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 777 reviews
Michelle. Families - 11/12/2018 AccorHotels certified review
« Customer service above and beyond »

So helpful. Made us feel valued customers. Nothing was too much trouble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you for your positive feedback. We hope to welcome you again very soon. With kind regards from cologne and merry christmas Saskia Hiemstra

D F. Couples - 04/12/2018 AccorHotels certified review
« A very good hotel »

We have stayed at this hotel on three occasions and always found it of an excellent standard Truly an enjoyable stay but I did notice that there is a issue with parking. It is very difficult for guests to find a parking space when so many are taken by people attending meetings/seminars, perhaps special parking for hotel guests should be allocated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Also thank you for your reference for the parking space. I will forward this idea to our genereal manager. We hope to welcome you very soon. With kind regards from cologne Saskia Hiemstra

O. Business - 23/11/2018 AccorHotels certified review
« Room clean but very bad service in restaurant »

Restaurant service was miserable, I had to stand up and ask for everything (menu, order, bill). I asked twice for bred.

Daveah Solo - 20/11/2018 AccorHotels certified review
« Great place to stay »

Great hotel with nice rooms, breakfast and evening meal very good,staff very helpful and friendly,good supermarkets over the road if you want breakfast out of hotel a d only four min walk to train station to city

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

Richard D. Business - 16/11/2018 AccorHotels certified review
« clean tidy rooms, excellent breakfast »

Very good, friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard d., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I will share your comments positive feedback with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

Roland Business - 14/11/2018 AccorHotels certified review
« Nothing superior to the superior room »

Booked a superior room for two nights. Price was enormous, robably due to a fair in Cologne. There was really nothing superior to the room. It suppose to have a VIP bathroom. Could not believe. Still shad to shower in the bathtub. I could not even stand op straight (i am 1.95 m). Also had free drinks fro the minibar. Ther was literary 1 beer and 1 coke and 3 other Softdrinks in the minibar, nothing more! I really could have better booked a standard room and paid for the drinks myself. Superior is a laugh. Also had free parking. Had to go to reception twice to get my parking ticket updated. Finally the service in the restaurant was not good at all. Waiting long and no good attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hiemstra

Paul Business - 08/11/2018 AccorHotels certified review
« good hotel in the vicinity of the city »

no problem - good experience - only thing : i forgot my iphone charger in the room .. and forgot to mention earlier ... and thus charger gone as didn't heard anything from the hotel

Fan O. S. Couples - 07/11/2018 AccorHotels certified review
« S. (in the restaurant) was brilliant again! »

Check in was very poor despite having booked in online earlier. We had a very long wait and difficulty confirming our meal offer. Hotel exterior was a mess due to works being done. Our room had a third bed instead of a chair. Very basic and uncomfortable- we have had much better at this hotel. S., who looked after us in the restaurant, recognised us from a previous visit. Again, he managed to sort out the poor information passed to the restaurant from reception. We had the same problem on a previous stay and he was crucial to sorting out our meal. Thank you S.!

Rene Business - 04/11/2018 AccorHotels certified review
« Bad experience with bar »

The service in the bar was terrible. Because of a large group of policemen we didn;t get any service,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurens N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I share your feedback with the whole restaurant team to get some feedback about this evening and find a solution for a coming situation like this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrik Waldfried General Manager

Alison S. Families - 04/11/2018 AccorHotels certified review
« Great hotel would recommend »

Hi we had a fantastic break in cologne and the mercure made us very welcome hotel was in a good spot with a tram station really close by would recommend the mercure hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

Andy Business - 01/11/2018 AccorHotels certified review
« Good simple and efficient »

Pleasant business hotel, good staff, good food and service in the restaurant. WiFi needs attention though. Poor WiFi not acceptable in a business hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will share your comments with the internet provider to discuss this issue and find a solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

Ryan F. Business - 31/10/2018 AccorHotels certified review
« satisfied with my stay although not happy with some of the changes »

staff very friendley and helpful everything great although some of the room changes are not great. Getting rid of the door between the bathroom and bedroom is not good for guests on early shift as you can hear every door closing in the corridoor.

Anonymous Business - 27/10/2018 AccorHotels certified review
« Ok after swaping room »

My first room 518, was terribly smelly with some very strong sewer-like smell coming from the bathroom. I decided to spend the night in the room anyway as it was too late when I arrived. Next day when back from work in the evening I asked in reception and they very promptly changed me to another room, which was good, so 10 out of 10 for them. I cannot believe that the cleaning team who prepared my room before my arrival and cleaned the first day while I was at work did not report the issue to the reception desk so this could have been sorted even before I asked for. I think the cleaning time has really let the hotel down by no reporting an issue like this so actions can be taken. Not what I would expect from a 4star hotel. Big thumbs down there. Once reception sorted it out and moved to another room everything was good. They even inspected the room and confirmed to me that there was a very unusual and bad smell and told me that I should have reported it the first night and shouldn´t have spent the night there. THis was really good from them. I don´t like the new carpet. It looks old.

Andyb Business - 16/10/2018 AccorHotels certified review
« Work Stay »

Stayed in the Mercure Marsdorff for work it was a very plesant stay with very warm weather

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andy, thank you so much for the great review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Neil A. Business - 16/10/2018 AccorHotels certified review
« Really poor experience with this trip. »

Very poor, scaffolding outside all the windows. Noisy work force. No fridge in the room. No tea making facilities. No air conditioning. Staff not very helpful when asking to change rooms.

Anonymous Couples - 06/10/2018 AccorHotels certified review
« Good »

Good

John C. Business - 03/10/2018 AccorHotels certified review
« No complaints. »

Room had a strange noise like the sound of water boiling. Not quite.sure how to describe it. Maybe water pipes.

Jons Friends - 02/10/2018 AccorHotels certified review
« Construction site »

The hotel was a construction site during our visit. The hotel should consider closing floors during reno. Rooms are small (dormitory style) and beds uncomfortable. Even with arrival at 1 am we waited 30 min for check-in. This hotel is too pricey for what it has too offer. 19 euros for a simple breakfast is on the high end. All in all a very non-memorable experience.

Anonymous Couples - 30/09/2018 AccorHotels certified review
« Not as expected »

I don`t expect to find that the safe and the phone are not working or that there is no hot water in the evening. The breakfast is over rated. I expect more for that price.

Seb Business - 30/09/2018 AccorHotels certified review
« Nice location nice restaurant »

We went to he restaurant of the hotel : nice surprise everyone (6) was happy with the menu for the price we paid. Room are spacious for 3 , bathroom is nice.

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