Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

3.5/5 767 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
    • Jogging track
    • Karting facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30
  • Drink vending machine

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 179 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,298 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 767 reviews
Anonymous Couples - 06/10/2018 AccorHotels certified review
« Good »

Good

John C. Business - 03/10/2018 AccorHotels certified review
« No complaints. »

Room had a strange noise like the sound of water boiling. Not quite.sure how to describe it. Maybe water pipes.

Jons Friends - 02/10/2018 AccorHotels certified review
« Construction site »

The hotel was a construction site during our visit. The hotel should consider closing floors during reno. Rooms are small (dormitory style) and beds uncomfortable. Even with arrival at 1 am we waited 30 min for check-in. This hotel is too pricey for what it has too offer. 19 euros for a simple breakfast is on the high end. All in all a very non-memorable experience.

Anonymous Couples - 30/09/2018 AccorHotels certified review
« Not as expected »

I don`t expect to find that the safe and the phone are not working or that there is no hot water in the evening. The breakfast is over rated. I expect more for that price.

Seb Business - 30/09/2018 AccorHotels certified review
« Nice location nice restaurant »

We went to he restaurant of the hotel : nice surprise everyone (6) was happy with the menu for the price we paid. Room are spacious for 3 , bathroom is nice.

Couples - 29/09/2018 TripAdvisor review
« Mercure Hotel Koeln West »

A most satisfactory stay and we will certainly return. The WiFi needs to be addressed as we were unable to access on our laptop although the staff on reception did their best to help. It appears this is known to be a problem. We have no problems when in Ibis Hotels which is part of the same group.

Pavol Business - 28/09/2018 AccorHotels certified review
« Fine stay »

I have stayed just over night, anyway reception was always helpful and kind. The same for bar and restaurant staff. Room have been clean and bed with good quality - I slept well. Breakfast offer rich. I am satisfied with complete service all in all.

Mr.a. Business - 18/09/2018 AccorHotels certified review
« Nice stay. But house keeping a problem »

I work nightshift in Marsdorf. Placed the Do Not Disturb sign on the door & TWICE housekeeping tried to enter the room - he said “sorry I didn’t see the sign” but twice is not an accident !

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ian, thank you very much for your feedback. I apologise for the incidents regarding the housekeeping. This is absolutely unacceptable, therefore we trained the housekeeper again together with our housekeeping manager. Please rest assured that incidents like this do not represent the standard of our hotel and surely will not happen again in the future. For your next stay, arriving tomorrow, I prepared a Privilege room for you. Here you can enjoy a complimentary minibar - refilled on a daily basis - and coffee- and tea machine for your entire stay. Thank you again for sharing your experience. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Edmund G. Couples - 17/09/2018 AccorHotels certified review
« extremely satisfied »

wonderfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmund g., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

C H. Friends - 17/09/2018 AccorHotels certified review
« Excellent hotel and staff »

Hotel is ideally located close to the motorway and tram stop. Staff were extremely helpful on check in and were very happy to advise how to get to the city centre. Check in was efficient and the room was as expected. I asked if a reservation was required for the restaurant and was told this was not necessary on arrival. To my disappointment the restaurant was actually closed for a private function but we were given the bar as an alternative. I was a bit frustrated to be told we should have booked but we were still found a table. Food and service was fantastic and the staff were very friendly. Breakfast was high quality although some items were in need of replenishment. Check out was efficient and the staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Helene Business - 14/09/2018 AccorHotels certified review
« much better than expected »

Very good overall. I'm used to staying at Hilton or Hyatt but I booked to late so they were not available for this trip. But your hotel was a pleasant surprise with very friendly and quick staff, clean premises, great facilities, and a nice room. To me, three things are most important; the cleanliness of the room, the presence of a decent bath tub, and the breakfast. In my eyes, you scored 9/10, 10/10, and 7/10 on these, respectively. The pool and sauna were great pluses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helene K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

Robert C. Couples - 14/09/2018 AccorHotels certified review
« Comfortable stop over, good tram link to city centre »

Great stay, comfortable room, good food and drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried General Manager

Gareth H. Families - 11/09/2018 AccorHotels certified review
« Exactly what I wanted »

The staff were very friendly, they made checking in enjoyable! The room was quiet, comfortable and just what I wanted. The wheelchair accessible room was perfect for me as a wheelchair user. The parking was also great. The restaurant was good, though our table was very close to the bar and it was a bit noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback and I will share your comments with our team. Hope we see you on your next trip to Cologne again. Sincerely, Henrik Waldfried General Manager

Couples - 11/09/2018 TripAdvisor review
« Excellent Short Stay Hotel »

We have been staying at this hotel overnight 4 or 5 times a year for over 20 years-it was previously a Novotel. We use it to break our car journeys to Southern Europe. The staff are unfailingly friendly and helpful, the rooms are well appointed and comfortable-we always opt for a Privilege Room Package-and the breakfast is unrivalled-they have the best scrambled eggs ever, but the selection is extensive and unlimited in all areas. An excellent choice for a Koeln City Break too-we'll be back for sure!

Lk Business - 03/09/2018 AccorHotels certified review

Good as ever though room got quite hot and ac was loud and pretty ineffective. At breakfast the beans were warm at best and cold on other days, would have liked them piping hot. Staff were friendly and helpful like usual and the room clean.

T. S. Business - 02/09/2018 AccorHotels certified review
« Group's yearly stay during gamescom (2nd year now) »

Speaking for all the team, we got great quick and very kind service the hotel rooms were great (2 in a room).

Philip H. Families - 02/09/2018 AccorHotels certified review
« Very good hotel »

Great hotel but it frustrates me very much when they’re is an extra charge for parking.

Shsnal Families - 01/09/2018 AccorHotels certified review
« Mr »

Best customer service :-)

Chris H. Business - 30/08/2018 AccorHotels certified review
« Always a pleasure to stay, staff always very friendly and helpful »

Check in documents ready when I turned up, so quick check in, nice quiet room and friendly greeting from staff, good service all throughout my stay, great place to stay

B. Business - 29/08/2018 AccorHotels certified review
« Friendly »

Very friendly and helful staff. Confortable rooms Would need more lights in the room

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