Mercure Hotel Koeln West 4 stars

TripAdvisor rating 3.5/5 797 reviews
Mercure Hotel Koeln West
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Room 1

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Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • 11 multi-functional conference rooms for up to 199 people

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858
koeln
germany

Tel: +4922345140

Fax: (+49)2234/514106

Contact email

Check-in from 15h00

Check out up to 12h00

  • STRASSENBAHN :   7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37.5 miles

  • By plane

    KOELN At 25km / 15.63 miles

  • By car

    KREUZ KOELN WEST At 1km / 0.63 miles

  • By train

    KOELN HBF At 9km / 5.59 miles

GPS :50.919353, 6.85602

Our accommodations

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed and twin beds

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard-room with a double bed and a comfortable sofa bed

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LES CRÉATEURS

Type of cuisine: International

Our Les Créateurs restaurant, which seats 120, serves international and regional cuisine from 6.30am to 11pm. During the summer months, you can relax on our sun terrace and enjoy light meals.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIS-À-VIS

Photo non contractuelle / Strictly non binding

Enjoy a delicious Kölsch beer or a glass of wine from our Mercure wine list in our stylish hotel bar, which is open daily from 5pm to midnight. We also offer light Mediterranean and regional dishes. Treat yourself!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324 m²

  • Maximum capacity: 199 people

  • Maximum banquet capacity: 171 people

Find out more
Mercure Hotel Koeln West Meeting Room

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,134 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

797 reviews

A proper stay without the extra's.

Customer review rating 4.3/5

S. Families - 13/05/2019 AccorHotels certified review

The breakfast was good and had a broad offering. The room was quite small for 4 people and the beds were not very comfortable (hard). The room could be serviced better, the beds were not so nicely made and overall cleanliness was just ok, not great. Overall, the price vs quality is honest. You get more or less what you expect.

Dear Rogiest S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Old tired hotel, good team

Customer review rating 4.3/5

Peter Solo - 12/05/2019 AccorHotels certified review

Staff make up for this hotel which is otherwise lacking in everything. Far better mercure around, but the team here are wonderful.

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Super

Customer review rating 4.3/5

Mika Solo - 10/05/2019 AccorHotels certified review

Alles Super!

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Koeln West. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Comfortable stay

Customer review rating 4.3/5

Chris Couples - 07/05/2019 AccorHotels certified review

Very pleased with our stay. The room was warm and tasteful. The bed was large and very comfortable. The bathroom had a large bath which was a real delight. Nice amenities included. Clean. Friendly staff. Only niggle was the pillows, which were seemingly old and flat. I would have prefferd 2 per person.

Dear Chris S., thank you very much for your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager
Customer review rating 4.3/5

Anonymous Families - 04/05/2019 AccorHotels certified review

Gut

Sehr geehrte Frau K., vielen Dank für das Feedback zu Ihrem Aufenthalt. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

satisfied, expected more

Customer review rating 4.3/5

Business T. Business - 02/05/2019 AccorHotels certified review

ok for a mercure, quite nice at a first sight, but some issues at a closer look

Dear Tim B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Nice hotel

Customer review rating 4.3/5

L. Couples - 30/04/2019 AccorHotels certified review

Good service, clean room

Dear Jianhua L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Friendly service, comfortable and functional rooms.

Customer review rating 4.3/5

Ruth Business - 30/04/2019 AccorHotels certified review

The staff at this hotel are what really makes it a good hotel for me! Always friendly and willing to help. Food menu is good. Rooms are functional and always clean.

Hi Ruth, thank you so much for your great feedback. I will forward your warm words to our team. See you next time :) Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Lovely stsy

Customer review rating 4.3/5

Per Couples - 27/04/2019 AccorHotels certified review

Booking in the app, easy and efficient. At arrival, a welcome and all is ready. Room is clean and proper, bed is very good, bathroom excellent. When you add that service and quality in bar/restaurant and reception is exceptional both in quality and friendliness and check-out next morning took all of three minutes and was totally free of any "obstacles", but with an added smile, the hotel deserves a "10". Very good quality tbroughout.

Dear Per L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good location and convenient hotel

Customer review rating 4.3/5

Shyam L. Families - 19/04/2019 AccorHotels certified review

The hotel was conveniently located with good connection to city as well as shopping nearby The hotel was clean and staff were friendly . The rooms are average in size with small bathroom. The most disappointing aspect were the limited no of pillows and the quality . The A/C was not working well either . So couldn’t get much sleep. Breakfast spread was reasonable

Dear Shyam L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Please rest assured that we adressed the problem with the aircon already and we also added a variety of pillows, which can be requested at the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

My Last stay

Customer review rating 4.3/5

Andyb Business - 16/04/2019 AccorHotels certified review

This was my last stay for work related stay, after 7 years of using this Hotel as a second home from home. In all my frequent stays at this Hotel I could never fault the service that I recieved The staff were all way very helpfull and friendly the Hotel was always spotlessly clean I will miss my friendly welcome and smiles I don't think I will find a Hotel like this one again.

Dear Andrew B., thank you so much for your positive review. All the best for you and all the guys from Force India, too. See you soon Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Too much road noise

Customer review rating 4.3/5

Matthew H. Business - 13/04/2019 AccorHotels certified review

Apart from a poor sleep due to road noise, every thing was good

Dear Matthew H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Fantastic staff. I will really miss them when my company stops coming to Cologne

Customer review rating 4.3/5

Paul V. Business - 08/04/2019 AccorHotels certified review

As usual, very friendly staff. They make staying in this hotel a pleasure.

Hi Paul, thank you so much for your feedback. Our whole team is also very sad that you will not return to us anymore. It was a pleasure for us to accomodate you here and we all hope to welcome you back anytime soon. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Good as ever

Customer review rating 4.3/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Overall a great time, the staff were very welcoming and the room and hotel clean. Please take the following as suggestions for improvement rather than criticism, as they are all minor: There was still building work ongoing resulting in loud noises during the day but generally quiet at night. Was in a room with a missing internal door resulting in noises from the hall getting in. Bathroom was clean and water always hot when required. Requested an extra towel which arrived promptly but was taken away the first time the room was cleaned. Breakfast has been improved and the baked beans were hot. The juice dispensers aren't brilliant however and takes an age to fill up the cup plus sometimes the toaster was busy (maybe consider a conveyor toaster?). The taste and variety of the food on offer was great.

Hi Laurence, thank you so much for your great feedback. I will make sure to forward your warm words to our team. I appreciate your detailed feedback regarding those aspects. It will be discussed in our weekly meeting on thursday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

short and efficient stay!

Customer review rating 4.3/5

Fmooijaart Business - 02/04/2019 AccorHotels certified review

We only needed a place to sleep on our trip through Germany and this hotel lived up to its promise. Clean , quiet and efficient!

Dear Johannes M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Weekendtrip

Customer review rating 4.3/5

Joey Families - 01/04/2019 AccorHotels certified review

Prima hotel.

Geachte Joey H., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Koeln West erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Professional

Customer review rating 4.3/5

Karim A. Business - 23/03/2019 AccorHotels certified review

Great hotel and excellent staff

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. We hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

ROOM TEMPERATURE - MATTRESS AGE

Customer review rating 4.3/5

Asun Business - 21/03/2019 AccorHotels certified review

As it is usual in many hotels, the full air-co is only possible in Summer. The issue is that the rooms are kept far too warm to be comfortable, and opening the window completely is not an option (it keeps on closing). The mattress needs to be changed already, it is so old that being a queen size bed, the bar in the middle can be felt (and suffered), and being used mostly for single stays (I guess) one side is noticeably worse than the other. This is a 4 star hotel, so I do not understand the delay in changing it.

Dear Maria Asuncion M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Amazing staff

Customer review rating 4.3/5

John C. Business - 21/03/2019 AccorHotels certified review

I have been fortunate enough to stay at the mercure every other week for several months now. The one thing that sets this hotel out above all others, the people. Every single person that works for the hotel the front desk, the bar/restaurant staff are so nice and friendly. Not just to me, but I have watched them with other people. Nothing is too much trouble. Recently I needed to stay for 3 nights but could only book 2 because the hotel was full. On arrival I asked if a note could be made that if a room was available then could I have it. Without asking again, a room was made available. I travel often with two colleagues. Everybody in the hotel knows our names. Thank you for making a stay away from home a little bit better. John C.

Hi John thank you so much for this great feedback. I will make sure to forward your warm words to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager
Customer review rating 4.3/5

Ana Business - 21/03/2019 AccorHotels certified review

It was good, but they didn’t replace the fridge, coffee and bathroom’s stuff on the second day. We need to ask on the reception and they didn’t replace everything in the fridge.

Dear Ana F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager
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