Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

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3.5/5 714 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
  • Other sports activities
    • Jogging track
    • Karting facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 12 meeting room(s)
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 179 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,826 reviews

Our guest reviews for Mercure Hotel Koeln West

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 714 reviews
AccorHotels certified review
Emmanuel E. Families - 15/04/2018

I was asked to pay for parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. Our parking prices of 8.00€ per 24 hours are cheaper compared to other hotels in Cologne and elsewhere. The parking prices are indicated at the entry, so you can decide on your own if you want to use our car park or not. I am sorry that this aspect made your stay that unsatisfying. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Therese B. Families - 10/04/2018
« I was delivered the usual Mercure sevice, but my expectations were not that high »

The welcome was long as we wanted to check in early, but there was no room available. Came back an hour and a half later, still no room available. Finally they said they gave us an upgrade, but to me the room looked like what we paid for. When I had mentioned that I was an ACCOR member I was looked at with a sense of annoyment, whereas I would have expected a bigger smile. Don't take me wrong, the staff was nice and polite, it rather seems that the procedures need some tweaking. Had to insist twice to get the premium wifi we had already pre-paid for. I noticed on the presented bill that there was a mentioning of a Premium Business Package, so I then enquired what that really includes. They sais , oh, well, taht just means it includes breakfast here in this hotel. When i showed th the online promotion did mentioned it included premium wifi AND breakfast, I finally got an already existing wifi account name and password which obviously had been previously printed for somebody else as there were some handwritten notes on the print out for somebody else. Asked for a late check-out on a Sunday. Was offered one hour extra for free, another hour would cost me €20 euro's extra I was told. I thoughta that as a member a late check-out is always possible free of charge when available. Here it was obviously available, but not for free.... By the way, €20 euro's extra, that is a third of the price i paid for a room I cannot even stay 24 hours in as check-in is 3PM and check-out is lunchtime the day after. I passed on the offer and actually checked out before lunchtime. A bottle of water, not refrigerated by the way, was presented in the room with a cost tag of 4,5 euro's. Are you kidding me? It is water. Breakfast was nice, not great, nothing special. Outside the breakfast room there is a big promotional picture with a big croissant ... but during breakfast no croissants were served...lol The light on the desk did not work. The OFF button on the TV remote did not work. We only got one soap and one shampoo bottle for the both of us. So, not really anything wrong with the hotel, it is just in the details... but it are exactly those details which can make a difference in a returning customer. Personally, I do not think I would return, unless I have a real need. The Mercure brand is not doing itself any favours with this kind of experience, and sad to say, it has not been my first experience like this with hotels in the Mercure brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therese Baptiste, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The remote not working and the missing shampoo is a mistake that should not happen, I am really sorry for this. Your room is available from 3 pm, as shown in your confirmation and it is also a standard check in time in almost every hotel. So your check in at 2 pm with a complimentary upgrade to a Superior room was a goodwill of our hotel. So in the end you got an early check in and an upgrade for free, therefore I do not understand this part of your remarks. Also the checkout time of 12pm is standardized worldwide in many hotels. As a LeClub classic member the late checkout is not free of charge. This soft benefit is for LeClub Silver, Gold and Platinum members. Early CheckIns and Latecheckouts are extras not included in a standard reservation, therefore they are payable at a certain price. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Natalie Friends - 10/04/2018
« Not as good as previous times... »

Rooms looked clean but smelled like someone recently had smoked in it. Check out was not ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie Sannen, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After speaking back with Veronica, who did your checkout she explained me that there was an error concering the payment, but that she also explained everything to you and did resolve the issue. If there was something else not ok about the checkout I would be happy if you give me more detailed feedback about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
James Business - 23/03/2018
« Ideal work accomodation »

Pleasant and friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear James , We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Anonymous Business - 22/03/2018
« Perfect business hotel. »

Super (male :-)) receptionist. Very friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Francen, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Jenny H. Families - 20/03/2018
« Fantastic »

Was fantastic except I now have issues with hotel taking two lots of money once when checked in and since checked out which I have had to speak to customer service about. Apart from that great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. The amount of 100.00€ is from the Credit Card authorization authorized on arrival. Since you used a Debit card it shows as a payment on your account, but will be realeased within 1 month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Tariq R. Business - 19/03/2018
« it is good »

it is a quit place clean good services staff was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Maxim Business - 18/03/2018
« Maxim »

Overall ok, but worn yellowish towels spoil the impression

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxim S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Lk Business - 07/02/2018
« Almost perfect »

Brilliant that you finally have baked beans at breakfast! The only thing missing now are hash browns or similar. Staff friendly and helpful as ever, it definitely makes the difference. Room facilities are adequate but does feel a little dated. Softer towels and toilet paper would improve the experience. This section of the review would be better placed at the end of the survey, in order to justify ratings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Lui S. Business - 07/02/2018
« Mr Lui S. »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lui S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Jkh Business - 06/02/2018
« Can't not say good! »

Firt impression is not making me feel good. Usually if we arrived to hotel earlier than 3:00PM, most of the hotels will try their best to let us checking even we are not a member. However, as a member, we arrived around 1:00pm but we wait until almost 3:00pmm to be able to check in. and there are many other customers arrived after us and got checked in earlier. As a Asian, I feel the hotel does have descrimination to their Asian Guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuo H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations. I am shocked that you accuse us of discriminating you just because an early check in was not possible. When you book a room, you have access to it from the Check In time specified by the hotel, which in our case is 3pm. You reserved a family room, which needs to be prepared by our housekeeping team by putting the beds in the room and making them up. If you want to check in early, you can book the early check in in advance. It costs 25.00€. The fact, that you could not check in at 1pm has absolutely nothing to do with you being asian, that is ridiculous. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

AccorHotels certified review
Js Friends - 27/01/2018
« Brilliant »

Extremely comfortable and very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Kevin W. Business - 26/01/2018
« Adequate »

Only twin room supplied i.e. single beds. On night one bed was extremely uncomfortable, on second night slept in second bed. Room was too hot even with heating turned down. 2 nights did not sleep much :-(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager

AccorHotels certified review
Phani K. A. Business - 11/01/2018
« Satisfied »

the room was not clean. The A/C was not working and it was too hot, Had to open the window to have a nice sleep inspite of winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phani Kumar Akkaraju, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Bobo 7. Couples - 10/01/2018
« Cool »

Génial

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Kimfumu, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Koeln West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Henrik Waldfried Hoteldirektor / General Manager

TripAdvisor review
Family - 10/01/2018
« A few unwelcome surprises, rock hard bed but lovely breakfast »

First, You need to pay an additional extra 8 euro for the parking, which is not included, or you can park on the open street. Our room had a few empty trash bottles left under the curtains, and the glasses were not dishwasher cleaned, but appeared to have been wipe with a cloth. This is not okay or hygienic. The bed is very firm, so if you prefer a medium hardness then this might be problematic. Breakfast is very good, and has a large selection to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear heriksen2018, thank you very much for your review. I appreciate your compliments regarding the breakfast. Please accept my apologies regarding the cleanliness of your room. I took the necessary steps regarding the prompt improvement of the handling and you can be assured that this does not represent the standard of our hotel. I hope to welcome you back in our hotel anytime in the future. Kindest regards, Henrik Waldfried General Manager

AccorHotels certified review
Merete Couples - 07/01/2018
« Nice room and nice people in the bar »

We have asked for a room close to the lift ( the girl in the reception remarked that) and got 234 which was far from the lift! My husband went to the reception and got another room 301, which was as far away from the lift as the first one!!! We gave up as the receptionist wasn't very kind. We had ordered 2 causes menu with 1/2 bottle of wine/prs at the same time we made the reservation of the room- but the waiter told us that no wine was included....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Merete Nyenstad, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. I apologize for the mistake of our receptionist, this should not happen. She is a new colleague and might have confused the roomplan. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann

AccorHotels certified review
Anonymous Families - 30/12/2017
« Supper »

Was helemaal top!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A Spaan, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
K. K. Couples - 29/12/2017
« Great! »

It was a pleasure to stay at the hotel for 2 nights. The people at the reception were very nice, the girl who helped us (Sarah I think) was very helpfull about the tram tickets and the parking ticket. The room was nice and clean and we even had a bathtub which was great! We had a great time in Köln and in the hotel. Thank you. 1 point of improvement: Make sure it is more clear were the sauna is because I was looking for quite a while before I found it. I was walking around the pool back and forward because I could not find it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelsey Kwakman, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

AccorHotels certified review
Raf M. Couples - 28/12/2017
« I know the hotel very well due to my job at Toyota »

The Mercure offers a nice balance between lesure and business Food is great Bar is great Love the fact that there is a swimming pool Rooms are more then ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raf Mues, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried Hoteldirektor / General Manager

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