Hotel - Mercure Florianopolis Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Centro Hotel

3.5/5 984 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HERCILIO LUZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge.All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

  • 74 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,821 reviews

Our guest reviews for Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 984 reviews
Daniela Families - 29/12/2018 AccorHotels certified review
« Fantastic »

Sympathetic Staff for all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Daniela Francescutti Martins H., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Marcio G. F. Solo - 25/12/2018 AccorHotels certified review
« Great location, clean, friendly staff »

I had just one problem. My only request before checking in was asking for non smoking. I was placed in the 9th floor. My neighbor was a heavy smoker. Nasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio Gianini F., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the neighbor, the hotel is 100% not smoking, but, we can't avoid on the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Vania C. G. Families - 29/11/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vania Cristina G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Luiz Friends - 20/11/2018 AccorHotels certified review
« Good structure, expensive breakfast, broken shower. »

The hotel was good in overall matters. The pool was nice, room service was quick... We missed a few kitchen supplies and our shower was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz Gustavo Agostinho Franco B., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Erico C. Business - 08/11/2018 AccorHotels certified review
« Good »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erico De Paula C. N., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Gerente Geral.

Carlos G. Couples - 04/11/2018 AccorHotels certified review
« Good feeling staying at Mercure Center Florianopolis »

I felt like the hotel employees care about me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Dr. N. H. N. D. R. Solo - 24/09/2018 AccorHotels certified review
« Eficiente »

Relaxante

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Nilo Henrique Neves R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Alexandre D. S. P. Business - 23/07/2018 AccorHotels certified review

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Alexandre P., Obrigado por sua fidelidade e atenção dispensada. Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Vera B. Families - 13/06/2018 AccorHotels certified review
« VERY GOOD »

MELHOREM O WI FI

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra Vera, Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Recentemente fizemos uma nova rede wifi e up grade do link. Em breve um melhor serviço estará disponível neste quesito. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro

Josiane Business - 30/05/2018 AccorHotels certified review
« Legal »

Legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Josiane Ribeiro G., Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Florianópolis Centro. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Por favor, compartilhe sua experiência no Trip Advisor. Temos certeza de que outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303576-d299378-Reviews-Mercure_Florianopolis_Centro-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Gabriel G. Couples - 03/05/2018 AccorHotels certified review
« missing house keeping »

the sofa in the room 1001 was smelling musty for twice my bath towel wasn't replace for dry ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel G., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro

Rogério R. Business - 26/04/2018 AccorHotels certified review
« Very good, except restaurant »

It's always a good experience staying at a Mercure and this time was no exception. The hotel is nice, the room was very comfortable, clean and silent. The staff was friedly and professional. The only 'no' was the restaurant experience. Although there the waiters were also extremelly polite and prepared, the food is shockingly overpriced for the place. The food is only OK, and the portions of some dishes are ridiculous. An example was the filet mignon , madeira sauce - I had never seen such a small steak, in an overall poorly served and small dish, for 65 reais (the same price of a very good bacalhau dish at a nice Portuguese restaurante near the hotel, just to compare). That experience was so bad I consider not returning to this hotel in future trips to Florianópolis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Marcos Business - 25/04/2018 AccorHotels certified review
« Attentious staff but hotel does not send invoices »

Good place, well located and confortable hotel but, if you need invoices from your stay at this hotel, is better to consider another option. Some thing that should be give at checkout not sent after 6 days. Still waiting...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos S., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

M. Couples - 14/03/2018 AccorHotels certified review
« Excellent »

The experience was excellent. The hotel staff was great. Jonas (front desk), the pregnant lady (front desk) and Wilfreck Joseph (Housekeeper) were extremely helpful and always gave Service with a smile (especially Wilfreck). We were very happy with the apartment which was very spacious especially the bedroom. Security was excellent as well. The only 2 things I would change are: 1. Less sodium in the food in the restaurant 2. Not putting any alcohol in the refrigerator (not everyone drinks alcohol). I was actually offended by it. All in all, the stay was excellent. Thank You Mercure!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamesha M., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Silva Business - 04/03/2018 AccorHotels certified review
« Needs maintance »

Air conditioning at living room not working everything looks old please take a look at the trash bin at the bathroom: old plastic, open, with supermarket plastic bag wrapped. Really dont you have money to buy a decent toilet paper trash bin? The TV is always rebooting and going to the 1st channel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adalberto Silveira P., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Moises C. Families - 24/12/2017 AccorHotels certified review
« Fit for purpose »

It was okay.

Daniel Families - 19/12/2017 AccorHotels certified review
« Beatifull view but rooms are aged and staff could be more friendly specially with platmembers »

Very confusing from check in as my name is daniel J. and i made a reservation for 3 rooms for my family. I asked the front desk to change the names twice but seems mistake persisted. Breafast was not offered at a discount at check in and charged in full for me and my 9y old son. Room had a beautiful view but quite aged. Slider to deck had no lock and when asked for a repais they locked with a screw... Not what I expected of a Mercury.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre J., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

Business - 18/12/2017 TripAdvisor review
« Disappointed and dissatisfied »

When checking in I was surprised that my reservation did not include breakfast, and in the purchase through the website, there was no signaling about it. The daily rate that did not include breakfast was more expensive than the first one. The clerk simply said that there was nothing I could do and that I could only pay. I felt scared by the hotel, that at no time bothered to understand the situation in order to solve it. I will not recommend anyone to stay at this hotel, unfortunately. I hope this complaint is actually evaluated. Regards, Marcelo Lemos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo Lemos, we appreciate your evaluation and comments. I would like to say that we are sorry for your disappointment. We are willing to offer you the best option in your future accommodations. AccorHotels offer rates with and without breakfast, as an option to meet the needs of our guests, according to their needs. We hope you give us a new opportunity to host you. We will be happy to provide complimentary breakfast at your next stay. Sincerely, Leandro Jesus General manager.

Anonymous Business - 12/12/2017 AccorHotels certified review

very nice rooms with an excellent breakfast and luncheon restaurant; well-located

Cristina Business - 09/12/2017 AccorHotels certified review

Room was old fashion and did not have options for channels in cable TV. Very small room.

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