Mercure Florianopolis Centro Hotel 4 stars

TripAdvisor rating 3.5/5 992 reviews
Mercure Florianopolis Centro Hotel
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Hotel extras

  • Located in the center of Florianópolis

  • Privileged view of the Hercílio Luz Bridge (city landmark)

  • Fitness center open 24 hours a day

  • Close to Avenida Beira-Mar Norte

  • Rooftop restaurant - with views of the city.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HERCILIO LUZ
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Bicycles rental Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Florianopolis Centro Hotel

Rua Felipe Schmidt 1102
Centro
FLORIANOPOLIS
88010002
florianopolis
brazil

Tel: +5548 32254500

Fax: (+55)48 32254500

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    HERCILIO LUZ At 12.4km / 7.71 miles - Shuttle paying

GPS :-27.592287, -48.558655

Our accommodations

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge. All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

Classic Room. Twin beds and sofa-bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with balcony. Twin beds and sofabed

  • Max. number of persons: x3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with balcony. Double bed and sofa bed

  • Max. number of persons: x3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment with a double bed and sofa bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: Ocean/Sea view, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

TERRAÇO BELLA LUNA

Type of cuisine: International

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

Find out more
Mercure Florianopolis Centro Hotel Meeting Room

Our guest reviews for
Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,006 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

992 reviews

Excellent Stay

Customer review rating 4.2/5

Mark Y. Business - 17/02/2019 AccorHotels certified review

I had an excellent stay at the hotel. The Hotel Staff are very kind and friendly.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

Expected a bit more for the value

Customer review rating 4.2/5

Franz B. Families - 23/01/2019 AccorHotels certified review

The maior issues were - missing duvet - wardrobe door broken - missing bed table - dirty shower box floor ( still footprints from previous guests.. ) Enjoyed the breakfast with the options for expresso coffee and the comfortable bed.

Dear Franz Johann B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel manager.

Florianopolis in Mercure

Customer review rating 4.2/5

Nickely S. Families - 21/01/2019 AccorHotels certified review

Good localization and nice staff people . Easy to see that all hotel facilities must be update. Locks break, water is missing and breakfast could be better . Special attention to high dangerous Balcony

amazing

Customer review rating 4.2/5

Alexandre Z. Business - 18/01/2019 AccorHotels certified review

I had the privilege to stay in the new room, and was wonderful!!!!

Dear Alexandre Rodrigues Z. Da S., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Desk Manager

Fantastic

Customer review rating 4.2/5

Daniela Families - 29/12/2018 AccorHotels certified review

Sympathetic Staff for all

Dear Ms Daniela Francescutti Martins H., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Great location, clean, friendly staff

Customer review rating 4.2/5

Marcio G. F. Solo - 25/12/2018 AccorHotels certified review

I had just one problem. My only request before checking in was asking for non smoking. I was placed in the 9th floor. My neighbor was a heavy smoker. Nasty

Dear Marcio Gianini F., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the neighbor, the hotel is 100% not smoking, but, we can't avoid on the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Normal

Customer review rating 4.2/5

Vania C. G. Families - 29/11/2018 AccorHotels certified review

Normal

Dear Vania Cristina G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Good structure, expensive breakfast, broken shower.

Customer review rating 4.2/5

Luiz Friends - 20/11/2018 AccorHotels certified review

The hotel was good in overall matters. The pool was nice, room service was quick... We missed a few kitchen supplies and our shower was broken.

Dear Luiz Gustavo Agostinho Franco B., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Good

Customer review rating 4.2/5

Erico C. Business - 08/11/2018 AccorHotels certified review

Good.

Dear Erico De Paula C. N., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Gerente Geral.

Good feeling staying at Mercure Center Florianopolis

Customer review rating 4.2/5

Carlos G. Couples - 04/11/2018 AccorHotels certified review

I felt like the hotel employees care about me.

Dear Carlos G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Eficiente

Customer review rating 4.2/5

Dr. N. H. N. D. R. Solo - 24/09/2018 AccorHotels certified review

Relaxante

Dear Dr. Nilo Henrique Neves R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.
Customer review rating 4.2/5

Alexandre D. S. P. Business - 23/07/2018 AccorHotels certified review

Positiva

Estimado Sr. Alexandre P., Obrigado por sua fidelidade e atenção dispensada. Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

VERY GOOD

Customer review rating 4.2/5

Vera B. Families - 13/06/2018 AccorHotels certified review

MELHOREM O WI FI

Estimada Sra Vera, Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Recentemente fizemos uma nova rede wifi e up grade do link. Em breve um melhor serviço estará disponível neste quesito. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro

Legal

Customer review rating 4.2/5

Josiane Business - 30/05/2018 AccorHotels certified review

Legal

Prezada Josiane Ribeiro G., Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Florianópolis Centro. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Por favor, compartilhe sua experiência no Trip Advisor. Temos certeza de que outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303576-d299378-Reviews-Mercure_Florianopolis_Centro-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

missing house keeping

Customer review rating 4.2/5

Gabriel G. Couples - 03/05/2018 AccorHotels certified review

the sofa in the room 1001 was smelling musty for twice my bath towel wasn't replace for dry ones

Dear Gabriel G., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro

Very good, except restaurant

Customer review rating 4.2/5

Rogério R. Business - 26/04/2018 AccorHotels certified review

It's always a good experience staying at a Mercure and this time was no exception. The hotel is nice, the room was very comfortable, clean and silent. The staff was friedly and professional. The only 'no' was the restaurant experience. Although there the waiters were also extremelly polite and prepared, the food is shockingly overpriced for the place. The food is only OK, and the portions of some dishes are ridiculous. An example was the filet mignon , madeira sauce - I had never seen such a small steak, in an overall poorly served and small dish, for 65 reais (the same price of a very good bacalhau dish at a nice Portuguese restaurante near the hotel, just to compare). That experience was so bad I consider not returning to this hotel in future trips to Florianópolis.

Dear Rogerio R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Attentious staff but hotel does not send invoices

Customer review rating 4.2/5

Marcos Business - 25/04/2018 AccorHotels certified review

Good place, well located and confortable hotel but, if you need invoices from your stay at this hotel, is better to consider another option. Some thing that should be give at checkout not sent after 6 days. Still waiting...

Dear Marcos S., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Excellent

Customer review rating 4.2/5

M. Couples - 14/03/2018 AccorHotels certified review

The experience was excellent. The hotel staff was great. Jonas (front desk), the pregnant lady (front desk) and Wilfreck Joseph (Housekeeper) were extremely helpful and always gave Service with a smile (especially Wilfreck). We were very happy with the apartment which was very spacious especially the bedroom. Security was excellent as well. The only 2 things I would change are: 1. Less sodium in the food in the restaurant 2. Not putting any alcohol in the refrigerator (not everyone drinks alcohol). I was actually offended by it. All in all, the stay was excellent. Thank You Mercure!!!!

Dear Shamesha M., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Needs maintance

Customer review rating 4.2/5

Silva Business - 04/03/2018 AccorHotels certified review

Air conditioning at living room not working everything looks old please take a look at the trash bin at the bathroom: old plastic, open, with supermarket plastic bag wrapped. Really dont you have money to buy a decent toilet paper trash bin? The TV is always rebooting and going to the 1st channel.

Dear Adalberto Silveira P., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Fit for purpose

Customer review rating 4.2/5

Moises C. Families - 24/12/2017 AccorHotels certified review

It was okay.

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