Mercure Florianopolis Centro Hotel 4 stars

TripAdvisor rating 3.5/5 1,013 reviews
Mercure Florianopolis Centro Hotel
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Hotel extras

  • Located in the center of Florianópolis

  • Privileged view of the Hercílio Luz Bridge (city landmark)

  • Fitness center open 24 hours a day

  • Close to Avenida Beira-Mar Norte

  • Rooftop restaurant - with views of the city.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HERCILIO LUZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Florianopolis Centro Hotel

Rua Felipe Schmidt 1102
Centro
FLORIANOPOLIS
88010002
florianopolis
brazil

Tel: +5548 32254500

Fax: (+55)48 32254500

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    HERCILIO LUZ At 12.4km / 7.71 miles - Shuttle paying

GPS :-27.592287, -48.558655

Our accommodations

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge. All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

Classic Room. Twin beds and sofa-bed

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with balcony. Twin beds and sofabed

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with balcony. Double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment with a double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

TERRAÇO NAMOA

Type of cuisine: International

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 120

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

4,377 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,013 reviews

Confortable and excellent location

Customer review rating 4.2/5

Mauricio A. Business - 08/10/2019 AccorHotels review

excellent

Fair price great location

Customer review rating 4.2/5

Rogerio Business - 01/10/2019 AccorHotels review

It was great. Check-in fast and efficient! Check-out fast and smooth! Great place to stay!

Good morning Mr. Rogerio. We are really pleased to hav served you. We would also like to thank you so much for have spent your time evaluating our services. Hope to see you soon in our property. Felipe Rodrigues.

My worste Accor Group Experience in 30 years

Customer review rating 4.2/5

Angelo P. Business - 17/09/2019 AccorHotels review

I check in the Mercure Centre Hotel in Florianopolis on day September 12 a 3 nights stay. I complained because the pool was no working for maintenance and the restaurant closed for the same reason. I have been invited to pay in advance at check in and I discovered about pool and restaurant for two sign posted in the elevator. My booking has been done two weeks in advance and Accor Group had enough time to advise me about this problem, or anyway the hotel Mercure Centre should post an advise at reception to keep aware about it all the guests at check in. After I read the two post in the elevator, Immediately I went back at reception to inform that it was not the right way and compleining about it. I asked if there was another Accor Hotel close by and they told me that they could offer me an alternative accomodation in another Mercure far 7/8 kilomether, 4 miles from the centre. I asked other alternative in the center because I had some business appointment the day after in the city center and i couldn´t be reprotected out side the city center. Night receptionist told me that he couldn´t do anything more about it and that I could provide it the morning after at reception with the daily staff. I went to sleep bery obset. Arriving at the room I noted that my mgnetic card was not working well, I needed to try 5/6 times before to open the door. My check in was at 11:00 pm and I was tired from my trip, so I prefered go to sleep and postpome the problem at the morning after. At 7:30 I was already at reception and the morning receptionist repeit me the same words of the night staff, adding that those are the rules of the Accor Group in case like that and that they have no obbligation to guarantee me the services that were not working. I had to leave the hotel because of me early business appintment and I have been very obset for the inconvenient. At my way back at the room (at 10 floor) the door key was not working and I had to go back at reception where when I explain the problem I have been pointed from a lady working at reception, like it was my fault that the keys was not working. They changed my keys and I could enter in my room. But I still had to try several times before thr door open. The evening when I come back at the hotel I had the same problem again and I went down to reception to complain again about it. One staff came with me to check the problem and once upstair he says that the battery in the door was to change. He opened for me door and he went away. The orninf after, saturday 14 september, I went to breakfast and at way back at the room i had the same problem again. When I went down, the lady again and one receptionist namde Luis Andre was very arrrogant to me, almost having a fight. I was really obset for all the problem and I was asking them why they didn´t sant change the battery at the room door to make it work or why thay didn´t provide another room for me. The hotel was almost empty and there were room of the same standard avalable. I complained that the night before, the staff receptionist that bring me at the room, checking at the door with a machine, told me that the problem was the battery to change. But they didn´t. Oncein the room I called the customnare care, I asked to speak in portuguese language and a guy called Pedro that attendedmy call in a brazilian accent, told me that there was nothing to do, that the Accor policy in Brazil is different from Europe and that in case like that the hotel doesn´t have to provide any alternative at the guest, and it is not forced to apply any discount for the services not working in the hotel. I had never heard such inappropriate comment from an hotel suppost manager or from a customare care of Accor Group in the wolrd. Mr Pedro after a consulation with the hotel reception about this problem and my relative complain in which I informed him also about the hard iscussion with the receptionist Luis Andre, informed me that if I still wanted go to the pool I could use the pool of a near by (500 hundred meters) Novotel. When i heard that there was a Novotel close by and they didn´t told me in advance I felt as a stupid. No one of the receptionist informed me in advance in the previous day. I had to know about it from the customare care. I was very nuch disappointed at that time because I was sure they take joke of me. I called again the customare care to speak at thattime with english language support to explain what was going on. Attended my call a guy from Marrocs, which name was Hamsa. He noted all my complain and after ha asked me to wait his call back bacause he was opening an investigation with the hotel manager to find out what and why it happen and inform his manager about the situation. I wait on line 10 minutes after which Hamsa comeback to me uasking sorry at name of Accor Group, and he says me that the receptionist staff, Mr Luis Andre has been sent immediately in forced vacation for two days to avoid that I could meet him again and have problem due to his aggressive and immotivate behavior with a guest cpmplaining for good reasons. I want also highlights that in my discussions with the hotel receptionist, I always asked them to call the hotel manager but all the time they reply that the hotel manmager was not at the hotel. My feeling was that the hotel manager didn´t exist in this hotel, or him prefer to do not face with the problems in evidence. Mr Hamsa also infromed me that his customnare care manager consulted about the problem, after a short investigation with the hotel, offer me 800 points equivalent at he amount of 160 euro at compensation of the disturbs I receive during my stay, also highlighting the excuse from the Accor customare care for the inconvenient. He infromed me that Mr Manoel or jaqueline from the hotel would provide the resolution offer at compansation. I asked to Hamsa to sedn me an e-mail coming from Customare Care informing about the resolution offer. Today is September 16 and I didn´t stil receive any email infotming about the resolution. I had another problem at check out where the staff receptionist Maboel was taking joke of me , and at my request to provide the points at compensation he says that inSouth America the accor Group has different rules and that is the way they treat guest, laaughing in his face and without provide any compensation for the moment becuase he riported that he didn´t receive any instruction from the hotel manager to make it. Totally negative experience for three reason: Hotel Management didn´t exist at this hotel; Staff very rude, aggressive and no professional; Old hotel with structural problem and very bad forniture; Unpolite beahvior in reference at the pool and restaurant no working. e not been advised that the I inform you that I also opened two complains in the contact form of Accor web site reporting everything happened and I didn´t receive any official feedback from Accour Group. I don´t have better words to explain this negative experience. I will suspende my booking at all the hotel of the Accor Group and I will extend this decision at all my guests, orineting to use other hotel company. Angelo P.

Dear Angelo P., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you have shared your concerns, and we'll do our best to get better next time. Sincerely,

Very pleasant

Customer review rating 4.2/5

Anonymous Couples - 20/08/2019 AccorHotels review

Nice staff, good breakfast, reasonable price

Estimado Sr. Bruno, Agradecemos os seus comentários no seguimento da sua estada no Mercure Florianópolis Centro. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Excellent Stay!

Customer review rating 4.2/5

Mark Y. Business - 14/08/2019 AccorHotels review

I had a pleasant stay at Mercure Florianopolis Centro. The staff were very friendly. The room was very clean and silent. I was able to take a rest and enjoy my stay. Everything was perfect. I will always come back to the hotel.

Dear Mark Stephen Molano Y., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

DISSAPOINTED

Customer review rating 4.2/5

Francisco M. Business - 09/08/2019 AccorHotels review

room and floor smelling musty and not clean appearance

Estimado Sr. Francisco, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianopolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem Mercure Florianópolis Centro

Great experience staying in Florianópolis Downtown

Customer review rating 4.2/5

Marcela R. Business - 06/08/2019 AccorHotels review

The location of the hotel is fantastic, you can walk to many great destinations around it. The room is big and we weren't expecting to have some view, but the ar conditioning was very noisy, we couldn't sleep while it was on. The hotel is going trhough a remodelling process, so there are some details of paint and maintenance in the room that weren't made very carefully. there was also a situation that made as very uncortable, because we receive a message from the hotel that the safe box wasn't available to be utilized due to a system problem. We felt very insecure with this situation and decided not to have our room cleaned, because we were afraid of having our valueables exposed.

Estimada Marcela, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianopolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Sobre a situação do cofre, o que ocorreu é que possuímos uma máquina para dar assistência quando o clinte tem algum problema com o cofre, esse aparelho é codificado, e tivemos que fazer a manutenção desse equipamento, então tivemos que solicitar que os clientes não utilizassem o cofre. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Perfect location and hotel

Customer review rating 4.2/5

Alexandre M. Families - 18/07/2019 AccorHotels review

Location is perfect and the view from front rooms is marvelous. Restaurant at the roof top is great

Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

Did not deliver what has been agreed with

Customer review rating 4.2/5

Marcos C. Couples - 14/07/2019 AccorHotels review

I made the reservation online and chose to pay in 5 or 6 installments. The hotel attendant told me that no installments were available. It was 1AM, I had to accept paying in one installment or looking for another hotel. That is unacceptable!

It was OK. Could be better.

Customer review rating 4.2/5

Victor Business - 29/04/2019 AccorHotels review

The TV didn't wotk. One of the days I was trying to contact the restaurant with no success, spent almost 45 minutes to get in contact. I asked for a saladas that showed in the menu a list of ingredients but when it came, the ingredients were totally different. The reception had a good service, the guy at the desk was very kind.

Estimado Sr. Victor, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

It was very good

Customer review rating 4.2/5

Luiza M. M. M. F. Business - 26/04/2019 AccorHotels review

I spent one night only

Estimada Sra. Luiza, Agradecemos os seus comentários no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Foi com prazer que recebemos as suas felicitações. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Excellent

Customer review rating 4.2/5

Mark Y. Business - 26/04/2019 AccorHotels review

I had an excellent stay at Mercure. The reception manager is very nice.

Dear Mark Stephen Molano Y., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please, in your next stay, send me an email, so I already make the change to the apartment in high floor: h0… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

Poor

Customer review rating 4.2/5

M. S. Business - 16/04/2019 AccorHotels review

The facilities in the room were bad. Everything in a bad shape, also a little bit dirty.

Exmo Senhor(a) M., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Excellent Stay

Customer review rating 4.2/5

Mark Y. Business - 17/02/2019 AccorHotels review

I had an excellent stay at the hotel. The Hotel Staff are very kind and friendly.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

Expected a bit more for the value

Customer review rating 4.2/5

Franz B. Families - 23/01/2019 AccorHotels review

The maior issues were - missing duvet - wardrobe door broken - missing bed table - dirty shower box floor ( still footprints from previous guests.. ) Enjoyed the breakfast with the options for expresso coffee and the comfortable bed.

Dear Franz Johann B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel manager.

Florianopolis in Mercure

Customer review rating 4.2/5

Nickely S. Families - 21/01/2019 AccorHotels review

Good localization and nice staff people . Easy to see that all hotel facilities must be update. Locks break, water is missing and breakfast could be better . Special attention to high dangerous Balcony

amazing

Customer review rating 4.2/5

Alexandre Z. Business - 18/01/2019 AccorHotels review

I had the privilege to stay in the new room, and was wonderful!!!!

Dear Alexandre Rodrigues Z. Da S., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Desk Manager

Fantastic

Customer review rating 4.2/5

Daniela Families - 29/12/2018 AccorHotels review

Sympathetic Staff for all

Dear Ms Daniela Francescutti Martins H., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Great location, clean, friendly staff

Customer review rating 4.2/5

Marcio G. F. Solo - 25/12/2018 AccorHotels review

I had just one problem. My only request before checking in was asking for non smoking. I was placed in the 9th floor. My neighbor was a heavy smoker. Nasty

Dear Marcio Gianini F., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the neighbor, the hotel is 100% not smoking, but, we can't avoid on the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Normal

Customer review rating 4.2/5

Vania C. G. Families - 29/11/2018 AccorHotels review

Normal

Dear Vania Cristina G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.
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