Hotel - Mercure Florianopolis Centro Hotel
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Mercure Hotel

Mercure Florianopolis Centro Hotel

Rua Felipe Schmidt 1102  Centro  FLORIANOPOLIS 
88010002  FLORIANOPOLIS
BRAZIL

891 reviews
TripAdvisor Rating Based on 891 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • HERCILIO LUZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge.All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

  • 70 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Crib on request
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,626 reviews

Our guest reviews for Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 891 reviews
TripAdvisor review
Family - 17/05/2017
« Frustrating »

This hotel is very different from the usual Mercure style. The room was very dirty and stuttered. Crashed walls and very badly manitened. It was a very bad experience. Unbelievable. WIll never be back there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ramon, Thank you for your comments regarding your stay at the Mercure Florianopolis Centro. Your comments will be shared with our teams. I am sure your feedback will be an encouragement to continue to improve the quality of our services. I am sorry for the questions you have raised regarding the conditions of the apartment and I would like to clarify that I have already taken the necessary measures on your reported observations. Thanks again for letting us know about your experience. Sincerely, Leandro Jesus Hotel Manager

AccorHotels certified review
Luiz J. Families - 15/05/2017
« Very comfortable room with some things that need to be renovated »

My overall experience with the hotel was very positive. I believe somethings in the room I stayed need to be renovated: The electric cook-top doesn't always work; The door to the balcony was a bit loose and even when closed the wind sometimes made the door do some annoying noises; One of the frames on the shower box door kept falling. Last but not least, I think the breakfast is a bit overpriced for what it offers.

AccorHotels certified review
Anonymous Business - 08/05/2017

The staff was really nice and friendly. Now, the room itself was below average. no place to put shampoo and the like in the shower, and water was dripping from the ceiling in the toilet.

AccorHotels certified review
Anonymous Business - 02/05/2017

My room had ants in the bathroom and kitchen, also in the small hallway. I also ordered room service and they got my order wrong. The Wifi was also very unreliable, and for some reason I was not able to access some websites I needed to accomplish my job duties.

AccorHotels certified review
Anonymous Families - 29/04/2017

Old hotel. Needs some infrastructure investments.

AccorHotels certified review
Anonymous Business - 24/04/2017

First impression: The pavement to apt 608 was partialy loose. Inside the room: no hand-towell. TV at bed-room did not work.They wanted to bring a new one. I didn't, it was almost time to sleep. The room smelled like mould. So did the kitchen closets. The soap and amenities inside the shower had been ripped off. Also the paper roll support. The extension said to be used for any problem did not answer at reception for two times in a row. At third attempt, they said it didn't ring!! What a deception after being a satisfied guest at different Accord properties! By the way, all attendants were very polite, although did not solve the problems.

AccorHotels certified review
Anonymous Families - 20/04/2017

the hotel is old and the room was not great It was set up for 1 person, the sofa bed was not done for my daughter, room close to the lift which had the most annoying sound ever like a door bell every time someone comes up or down, loud noise from the roof (room 1103) at night, sounded like extract fans etc staff where great through out, rafaele, tobias and all the breakfast team members, breakfast was great with a beautiful view,

TripAdvisor review
Family - 12/04/2017
« Nice team »

MERCURE Florianópolis Downtown has a great staff and they do all they can to make you feel comfortable. This is quite important to me since I always stay there with my six-year-old son and the hotel personnel has always treated us tenderly. The hotel is in a calm streeet near downtown and it is quite easy to go from there to any place in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are very happy for this evaluation, our team is so proud. What we have most precious in our lives are the people around us, be it family, friends, and why not say our guests ... thanks for the touching words. We hoe to see you soon! Best regards, Leandro Jesus General Manager Mercure Florianópolis Centro.

AccorHotels certified review
Anonymous Business - 07/04/2017

Hotel room seemed old. Could be redesign! Good location, friendly staff and AMAZING breakfast!

AccorHotels certified review
Anonymous Couples - 04/04/2017

I like the hotel in general, but there were some details that could be better. Some shower finishing looked old and wheezy. The balcony in my room was looked, so I couldn't go outside. I liked that we had recicle bin in the room, I think this is an important issue. Breakfast was great with cheese breads that I love!

AccorHotels certified review
Anonymous Business - 19/03/2017

The personell was very helpfull and friendly, not least Rafaela who work with great ebthusiasm.

AccorHotels certified review
Anonymous Couples - 05/03/2017

Needed to teach them how to treat a Platinum Member. No upgrade, No welcome letter, No fruit platter or similar, etc. Hotel looks old and needs refurbishment.

AccorHotels certified review
Anonymous Business - 28/02/2017

Low tier hotel

AccorHotels certified review
Anonymous Couples - 01/02/2017

Hospedagem tranquila.

AccorHotels certified review
Anonymous Business - 23/01/2017

Old building with obsolete departments, totally out of Mercure Standart. I arrived after 15:00 (3pm) and did the fast check-in by Accor.com and my room wasn't ready for my surprise. Pathetic Breakfast. Big rooms that attracts more families with child than executives. This was my first and last time on Mercure Florianópolis even that in other Brazilians cities and around the world Mercure-Accor is a business hotel with good service.

TripAdvisor review
Heitor C Couples - 15/01/2017
« Bad experience »

I seleced the Mercure center in Florianópolis since it belongs to Accor, and I know this brand. But we had a bad experience on staying there, despite price was high, the room was not clean, things broken in the bathroom, bad smell, wi-fi and TV not working. I do not recommend. Besides that I complain and ask for reimbursement and until today no answers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Heitor, Thank you for your review, your comments are very important to improve our services. Your evaluation wil be shared with our team. We hope to see you soon! Best Regards, Leandro Jesus General Manager Mercure Florianópolis Centro.

AccorHotels certified review
Anonymous Solo - 23/12/2016

It was the second time I stayed in the hotel. I really loved the experience and how well I was treated by the employees. I liked it very much.

AccorHotels certified review
Anonymous Couples - 19/12/2016

Sensacional.

AccorHotels certified review
Anonymous Business - 17/12/2016

Top

AccorHotels certified review
Anonymous Couples - 02/12/2016

Overall an unremarkable stay. What we liked? Large rooms, reliable WIFI, microwave, good value weekend rate, friendly staff, firm beds. What we didn’t like? This was the 34th Accor Brazilian hotel my partner and I have stayed at in the last 18 months and the room was probably the dirtiest of any Accor hotel we have stayed. The floor didn’t appear to be vacuumed or mopped and the overall cleanliness was poor. The air-conditioning was very loud. The gym air-freshener was disgusting and the blue lighting felt like a drug rehabilitation centre. The check in process is so slow (it took 15 minutes even though there was no other guests in the lobby) – we had recent stays in Accor hotels in Portugal and Spain where the check in took 90 seconds (even without checking in online). This hotel needs to find some ways to speed up the entire check-in process.

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