Hotel - Mercure Florianopolis Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Centro Hotel

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3.5/5 919 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HERCILIO LUZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge.All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

  • 71 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Crib on request
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,130 reviews

Our guest reviews for Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 919 reviews
AccorHotels certified review
Moises C. Families - 24/12/2017
« Fit for purpose »

It was okay.

AccorHotels certified review
Daniel Families - 19/12/2017
« Beatifull view but rooms are aged and staff could be more friendly specially with platmembers »

Very confusing from check in as my name is daniel J. and i made a reservation for 3 rooms for my family. I asked the front desk to change the names twice but seems mistake persisted. Breafast was not offered at a discount at check in and charged in full for me and my 9y old son. Room had a beautiful view but quite aged. Slider to deck had no lock and when asked for a repais they locked with a screw... Not what I expected of a Mercury.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Jaccard, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

TripAdvisor review
Business - 18/12/2017
« Disappointed and dissatisfied »

When checking in I was surprised that my reservation did not include breakfast, and in the purchase through the website, there was no signaling about it. The daily rate that did not include breakfast was more expensive than the first one. The clerk simply said that there was nothing I could do and that I could only pay. I felt scared by the hotel, that at no time bothered to understand the situation in order to solve it. I will not recommend anyone to stay at this hotel, unfortunately. I hope this complaint is actually evaluated. Regards, Marcelo Lemos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo Lemos, we appreciate your evaluation and comments. I would like to say that we are sorry for your disappointment. We are willing to offer you the best option in your future accommodations. AccorHotels offer rates with and without breakfast, as an option to meet the needs of our guests, according to their needs. We hope you give us a new opportunity to host you. We will be happy to provide complimentary breakfast at your next stay. Sincerely, Leandro Jesus General manager.

AccorHotels certified review
Anonymous Business - 12/12/2017

very nice rooms with an excellent breakfast and luncheon restaurant; well-located

AccorHotels certified review
Cristina Business - 09/12/2017

Room was old fashion and did not have options for channels in cable TV. Very small room.

AccorHotels certified review
Anamc Friends - 04/12/2017
« Great hotel, close to downtown! »

We chose Mercure Centro due to its location. It's well located, close to Lagoa and to downtown "Centro". Also, because we needed a room that could comfortably fit 3 people. The front desk staff was very nice and welcoming! They promptly helped us any time we needed and were quick on providing the service requested. I very much appreciate that! The room was very basic, you need to request kitchen utensils ahead of time (if you are planning to use the kitchen), and even though the room was spacious I felt the bathroom was very outdated (felt like a 1 star hotel - except for the shower that was the best of our lives!). Wi-fi was not good at all. The guest wi-fi was not working and we were told to connect to the visitor wi-fi, and was really bad, sometimes wouldn't work and when it was working would be very slow. Few comments for management: - The valet were using their phone when we arrived, and took them sometime to acknowledge we were there. They knew we were there, but wanted to finish whatever they were doing before welcome us and offer any help. - The bathroom window was cracked, and you probably shouldn't have checked anyone in that specific room under that condition. - There was a balcony in our room but we couldn't go outside - looks like it's was locked for some reason and the way it was locked wasn't professional, it was with a screw. Looked weird. But overall, the experience was great and we would return to the hotel in the future and recommend to our friends. Cheers!

AccorHotels certified review
Darko E. Couples - 30/11/2017
« Darko E. »

Good friendly professional approach

AccorHotels certified review
Anonymous Business - 21/11/2017
« Dislike the hotel »

I haven not seen any smoke detector in my room. Towels were so crusty that seemed to be a emery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo Roisman, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

AccorHotels certified review
S. Business - 16/11/2017
« Services and crew are perfect »

The room was big and confortable, the restaurant very nice and we had very good dinner

AccorHotels certified review
Jorge Business - 04/11/2017
« Comfortable accommodations »

Good experience. I suggest the bathrooms be modernized.

AccorHotels certified review
Ygor M. Couples - 25/10/2017
« I kind of regret »

I was not sure to stay in this hotel (close to the bus station) or another Mercury with pool. The thing is the place it`s old and dark. I didn`t like it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Hugo Martins Soares, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

AccorHotels certified review
Anonymous Solo - 23/10/2017
« I was satisfied with my stay »

I was satisfied with the overall experience. Rooms were clean and facilities were taken care of. Breakfast was good, staff was awesome and really helpful and friendly.

AccorHotels certified review
Joeval M. Business - 23/10/2017
« This is not a MERCURE! »

The hotel is falling apart... dirty, smelly rooms... this is not a Mercure Hotel that I am used tonit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joeval M., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

AccorHotels certified review
Giovanna C. Couples - 22/10/2017

O hotel precisa de reformas.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Giovanna, Agradecemos por nos contar sobre sua experiência no Mercure Florianópolis Centro. Entendemos a necessidade de renovação e nossos investidores estão cientes. Iniciamos em 2015 o plano de renovação, com a reforma do Lobby, em 2016 reforma estrutural da área das garegns, em 2017 área de eventos. Para 2018 prevemos reformar os corredores e iniciar a reforma dos apartamentos em 2019. Esperamos contar com sua fidelidade e que possa acompanhar esta transformação. Atenciosamente, Leandro Jesus Gerente Geral.

AccorHotels certified review
José G. Families - 10/10/2017
« Precarious facilities »

Dear people, Staff were very nice and professional at all levels: reception, breakfast room and garage. Breakfast was very good. Facilities, however, were not as good. As soon as we stepped in our floor hall we felt the smell of mould. The same smell awaited us inside our room; we sincerely hope people with allergies are spared of that experience. Our shower had no curtain, which provoked a small flood everytime we took a bath. It seems to us the building served another purpose before being turned into a hotel; the adaptation, however, was not successful. One example was the height of the sink mirror: it was so low we had to bend in order to shave. Beds were incredibly narrow for a Mercure — we have been in much nicer Ibis facilities. Our room door was broken, which forced us to slam it, otherwise it wouldn't lock (we hope we didn't bother our neighbours with that bumpy noise). In other words: that was a rather disappointing stay, for we have had far better Mercure experiences before. This was definitely not worth the money we paid. Sincerely, José G.

AccorHotels certified review
Alex Business - 03/10/2017
« Old and in need of maintenance »

The staff is okish. The room is very old and in desperate need of maintenance. No toilet paper was in the room.

AccorHotels certified review
A. Families - 21/08/2017

excelente estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Jader A., Agradecemos seus comentários referentes á sua hospedagem no Mercure Florianópolis Centro. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro

TripAdvisor review
Family - 17/05/2017
« Frustrating »

This hotel is very different from the usual Mercure style. The room was very dirty and stuttered. Crashed walls and very badly manitened. It was a very bad experience. Unbelievable. WIll never be back there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ramon, Thank you for your comments regarding your stay at the Mercure Florianopolis Centro. Your comments will be shared with our teams. I am sure your feedback will be an encouragement to continue to improve the quality of our services. I am sorry for the questions you have raised regarding the conditions of the apartment and I would like to clarify that I have already taken the necessary measures on your reported observations. Thanks again for letting us know about your experience. Sincerely, Leandro Jesus Hotel Manager

AccorHotels certified review
Luiz J. Families - 15/05/2017
« Very comfortable room with some things that need to be renovated »

My overall experience with the hotel was very positive. I believe somethings in the room I stayed need to be renovated: The electric cook-top doesn't always work; The door to the balcony was a bit loose and even when closed the wind sometimes made the door do some annoying noises; One of the frames on the shower box door kept falling. Last but not least, I think the breakfast is a bit overpriced for what it offers.

AccorHotels certified review
Anonymous Business - 08/05/2017

The staff was really nice and friendly. Now, the room itself was below average. no place to put shampoo and the like in the shower, and water was dripping from the ceiling in the toilet.

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