Hotel - Mercure Florianopolis Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Centro Hotel

3.5/5 967 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 198.00 BRL Non member rate
From 178.20 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HERCILIO LUZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

We have 73 apartments measuring 474 sq. ft. (44 m²) in our Standard and Superior categories, equipped with WIFI, cable TV, minibar, electric stove, microwave, hair dryer and split air conditioning in the bedroom and lounge.All our apartments comprise a bedroom, lounge with bar and kitchen, and bathroom. Some have views of the beautiful sunset over Florianópolis bay and the charming lights of Hercílio Luz Bridge.

  • 74 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,571 reviews

Our guest reviews for Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 967 reviews
Alexandre D. S. P. Business - 23/07/2018 AccorHotels certified review

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Alexandre P., Obrigado por sua fidelidade e atenção dispensada. Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Vera B. Families - 13/06/2018 AccorHotels certified review
« VERY GOOD »

MELHOREM O WI FI

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra Vera, Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Recentemente fizemos uma nova rede wifi e up grade do link. Em breve um melhor serviço estará disponível neste quesito. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro

Josiane Business - 30/05/2018 AccorHotels certified review
« Legal »

Legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Josiane Ribeiro G., Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Florianópolis Centro. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Por favor, compartilhe sua experiência no Trip Advisor. Temos certeza de que outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303576-d299378-Reviews-Mercure_Florianopolis_Centro-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Gabriel G. Couples - 03/05/2018 AccorHotels certified review
« missing house keeping »

the sofa in the room 1001 was smelling musty for twice my bath towel wasn't replace for dry ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel G., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro

Rogério R. Business - 26/04/2018 AccorHotels certified review
« Very good, except restaurant »

It's always a good experience staying at a Mercure and this time was no exception. The hotel is nice, the room was very comfortable, clean and silent. The staff was friedly and professional. The only 'no' was the restaurant experience. Although there the waiters were also extremelly polite and prepared, the food is shockingly overpriced for the place. The food is only OK, and the portions of some dishes are ridiculous. An example was the filet mignon , madeira sauce - I had never seen such a small steak, in an overall poorly served and small dish, for 65 reais (the same price of a very good bacalhau dish at a nice Portuguese restaurante near the hotel, just to compare). That experience was so bad I consider not returning to this hotel in future trips to Florianópolis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Marcos Business - 25/04/2018 AccorHotels certified review
« Attentious staff but hotel does not send invoices »

Good place, well located and confortable hotel but, if you need invoices from your stay at this hotel, is better to consider another option. Some thing that should be give at checkout not sent after 6 days. Still waiting...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos S., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

M. Couples - 14/03/2018 AccorHotels certified review
« Excellent »

The experience was excellent. The hotel staff was great. Jonas (front desk), the pregnant lady (front desk) and Wilfreck Joseph (Housekeeper) were extremely helpful and always gave Service with a smile (especially Wilfreck). We were very happy with the apartment which was very spacious especially the bedroom. Security was excellent as well. The only 2 things I would change are: 1. Less sodium in the food in the restaurant 2. Not putting any alcohol in the refrigerator (not everyone drinks alcohol). I was actually offended by it. All in all, the stay was excellent. Thank You Mercure!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamesha M., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Silva Business - 04/03/2018 AccorHotels certified review
« Needs maintance »

Air conditioning at living room not working everything looks old please take a look at the trash bin at the bathroom: old plastic, open, with supermarket plastic bag wrapped. Really dont you have money to buy a decent toilet paper trash bin? The TV is always rebooting and going to the 1st channel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adalberto Silveira P., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Moises C. Families - 24/12/2017 AccorHotels certified review
« Fit for purpose »

It was okay.

Daniel Families - 19/12/2017 AccorHotels certified review
« Beatifull view but rooms are aged and staff could be more friendly specially with platmembers »

Very confusing from check in as my name is daniel J. and i made a reservation for 3 rooms for my family. I asked the front desk to change the names twice but seems mistake persisted. Breafast was not offered at a discount at check in and charged in full for me and my 9y old son. Room had a beautiful view but quite aged. Slider to deck had no lock and when asked for a repais they locked with a screw... Not what I expected of a Mercury.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre J., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

Business - 18/12/2017 TripAdvisor review
« Disappointed and dissatisfied »

When checking in I was surprised that my reservation did not include breakfast, and in the purchase through the website, there was no signaling about it. The daily rate that did not include breakfast was more expensive than the first one. The clerk simply said that there was nothing I could do and that I could only pay. I felt scared by the hotel, that at no time bothered to understand the situation in order to solve it. I will not recommend anyone to stay at this hotel, unfortunately. I hope this complaint is actually evaluated. Regards, Marcelo Lemos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo Lemos, we appreciate your evaluation and comments. I would like to say that we are sorry for your disappointment. We are willing to offer you the best option in your future accommodations. AccorHotels offer rates with and without breakfast, as an option to meet the needs of our guests, according to their needs. We hope you give us a new opportunity to host you. We will be happy to provide complimentary breakfast at your next stay. Sincerely, Leandro Jesus General manager.

Anonymous Business - 12/12/2017 AccorHotels certified review

very nice rooms with an excellent breakfast and luncheon restaurant; well-located

Cristina Business - 09/12/2017 AccorHotels certified review

Room was old fashion and did not have options for channels in cable TV. Very small room.

Anamc Friends - 04/12/2017 AccorHotels certified review
« Great hotel, close to downtown! »

We chose Mercure Centro due to its location. It's well located, close to Lagoa and to downtown "Centro". Also, because we needed a room that could comfortably fit 3 people. The front desk staff was very nice and welcoming! They promptly helped us any time we needed and were quick on providing the service requested. I very much appreciate that! The room was very basic, you need to request kitchen utensils ahead of time (if you are planning to use the kitchen), and even though the room was spacious I felt the bathroom was very outdated (felt like a 1 star hotel - except for the shower that was the best of our lives!). Wi-fi was not good at all. The guest wi-fi was not working and we were told to connect to the visitor wi-fi, and was really bad, sometimes wouldn't work and when it was working would be very slow. Few comments for management: - The valet were using their phone when we arrived, and took them sometime to acknowledge we were there. They knew we were there, but wanted to finish whatever they were doing before welcome us and offer any help. - The bathroom window was cracked, and you probably shouldn't have checked anyone in that specific room under that condition. - There was a balcony in our room but we couldn't go outside - looks like it's was locked for some reason and the way it was locked wasn't professional, it was with a screw. Looked weird. But overall, the experience was great and we would return to the hotel in the future and recommend to our friends. Cheers!

Darko E. Couples - 30/11/2017 AccorHotels certified review
« Darko E. »

Good friendly professional approach

Anonymous Business - 21/11/2017 AccorHotels certified review
« Dislike the hotel »

I haven not seen any smoke detector in my room. Towels were so crusty that seemed to be a emery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo R., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

S. Business - 16/11/2017 AccorHotels certified review
« Services and crew are perfect »

The room was big and confortable, the restaurant very nice and we had very good dinner

Jorge Business - 04/11/2017 AccorHotels certified review
« Comfortable accommodations »

Good experience. I suggest the bathrooms be modernized.

Ygor M. Couples - 25/10/2017 AccorHotels certified review
« I kind of regret »

I was not sure to stay in this hotel (close to the bus station) or another Mercury with pool. The thing is the place it`s old and dark. I didn`t like it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Hugo Martins S., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel Manager.

Anonymous Solo - 23/10/2017 AccorHotels certified review
« I was satisfied with my stay »

I was satisfied with the overall experience. Rooms were clean and facilities were taken care of. Breakfast was good, staff was awesome and really helpful and friendly.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 198.00 BRL Non member rate
From 178.20 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates