Mercure São Paulo Alamedas Hotel 4 stars

TripAdvisor rating 4.0/5 1,323 reviews
Mercure São Paulo Alamedas Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
  • Drink vending machine
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available (Nearby)

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000
são paulo
brazil

Tel: +55551130691600

Fax: (+55)551130691590

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :   Trianon Masp

  • METRÔ :   Consolação - 2 quadras

  • By plane

    AEROPORTO DE CONGONHAS At 15km / 9.32 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By plane

    GUARULHOS At 28km / 17.4 miles

  • By plane

    GUARULHOS At 35km / 21.75 miles

GPS :-23.560173, -46.66074

Currently, close to our hotel

Path Festival in Sao Paulo

From 01/06/2019 to 02/06/2019

At 1.1 km

Tour of the Edifício Itália

From 01/01/2019 to 31/12/2019

At 2.4 km

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 2.7 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 2.8 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 3.9 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 5.6 km

Distant neighbours: Latin American art, exhibition

From 20/06/2015 to 23/06/2019

At 6.2 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 6.2 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 11 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 17 km

Our accommodations

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard with 3 single beds

  • Max. number of persons: x3
  • Area: From 42
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 42
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 queen-size bed and sofa

  • Max. number of persons: x3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56 m²

  • Maximum capacity: 50 people

Find out more
Mercure São Paulo Alamedas Hotel Meeting Room

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,756 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,323 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

To be improved

Customer review rating 4.4/5

Sven Business - 15/05/2019 AccorHotels certified review

Some services were simply coming up short, especially versus other Mercure hotels. The Wi-Fi is nowadays an absolute necessity for any guest to have in order and fast: it was very poor. The setup with the restaurant was weird too: you can not redeem the voucher there, but only at reception and in billing it was disconnected. Breakfast ok, but can be much better. A few examples: selection was the same every day, the suco de laranja was terrible and some coffee was out of supplies. Advise: benchmark at Mercure Jardins almost next door. Finally, the room didnt really have closable windows and also the balcony cannot be closed. Almost daily it was open. The sink didnt wash through properly and the room was a little outdated. The staff, however did really well: compliments to them!!

Great location, very dated hotel, servicesless.

Customer review rating 4.4/5

Ssoftheworld Friends - 15/05/2019 AccorHotels certified review

The only thing going for this hotel is the location, the rest can be improved with good management and attention to detail. The hotel needs remodeling, the Jr suite can have awfully kitchen instead of just a cheappy microwave. Probably my last stay here.

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - 15/05/2019 TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Ok, but improvement needed

TripAdvisor rating 4.0/5

Sven v Business - 15/05/2019 TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Good enough

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

It was good enough. The only problem was the bathroom shower that was very small. Really small. I’m a small person and had trouble fitting in there.

Dear Gabriela De Oliveira M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and equipment. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Very good.

Customer review rating 4.4/5

Anonymous Families - 09/05/2019 AccorHotels certified review

Room was good, breakfast was also good, the location excellent and the employees very friendly. Will come back soon.

Dear Sherida B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Airbnb room was smelly, bed sheet cover never cleaned, room was pretty awful

Customer review rating 4.4/5

Paolo T. Couples - 29/04/2019 AccorHotels certified review

Staff were ok, airbnb room was a dump

Dear Paolo T., I will adress your comments to the owner of the apartament. Please next time you come to São Paulo, consider staying in our hotel rooms, I am sure you will like it. Sincerely. Livia Alvisi General Manager

Delightful location and comfortable rooms

Customer review rating 4.4/5

Eduardo A. Couples - 23/04/2019 AccorHotels certified review

The hotel's location could not be better for a fantastic experience of Sao Paulo. The room and facilities at the hotel were great, the elevator waiting time being my only major complaint.

Dear Eduardo A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Warm welcome and personal attention

Customer review rating 4.4/5

Kishor L. Business - 15/04/2019 AccorHotels certified review

Excellent as usual. Personal attention to the problems , proactive staff.

Dear Kishor Madhukar L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Mr

Customer review rating 4.4/5

Carlos K. Business - 15/04/2019 AccorHotels certified review

Professional staff, attended my needs as requested. Housekeeping replied on time and with a note, thanks.

Dear Carlos k., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Nice

Customer review rating 4.4/5

Karen L. M. Families - 13/04/2019 AccorHotels certified review

Comfy

Dear Karen Luana Neves De M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Not very pleasant

Customer review rating 4.4/5

S. Business - 12/04/2019 AccorHotels certified review

This is and old hotel. The entrance is terrible, only stairs. Difficult to carry our luggage and for people with reduced mobility like me. Breakfast is not included which is not common in Brazil. The reception is small with only one person to do our check in and check out. The person who was at the front desk did not tell me how to contact room service. There was no menu for room service in the room. The bathroom is too small.

Dear Adonis Manzella Dos S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. There are plans to restore entrance and adapt it to accessibility in 2020. The hotel offers rates with breakfast included and with no breakfast included. The bathrooms of Privilege Rooms, Suite Rooms and PNE Room (for people with special needs) are bigger. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

It feels like home

Customer review rating 4.4/5

Renata Friends - 12/04/2019 AccorHotels certified review

Clean and comfortable room, great size for 3 people. Very good breakfast and very friendly staff. Just one problem: the girl at the front desk had said that the breakfast was included, but it was not. We had no idea that it were going to be additionally charged.

Dear Renata Ramos Da S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

QUARTO ACONCHEGANTE

Customer review rating 4.4/5

Danillo R. L. Business - 11/04/2019 AccorHotels certified review

NORMAL SEM NADA SURPREENDENTE.

Preaado Danillo Ricardo De Carvalho L., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

Bad design bad maintenance

Customer review rating 4.4/5

Ss Friends - 05/04/2019 AccorHotels certified review

It is terrible that the A/C is in your face, how in the world don't you think about this, the shower head don't stop dripping, the shower changes temperature when you are bathing. Street noise is very annoying. The location is good.

Dear Samir S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Parece-me que o hotel está mudando a maneira de atender.

Customer review rating 4.4/5

Elisa M. Couples - 17/03/2019 AccorHotels certified review

We have witnessed many changes in recent years. Lobby is much better, and the restaurant. However, it seems that our preferences are not considered and, in recent stays, we have been placed in lower floors which are usually darker. As we continously have mentioned, one of us needs more light. It seemed that someone in our floor was smoking, heavily, and it really got to our attention that it reached our room, on the first two days of our stay. Breakfast has changed, too. More options for those who prefer to eat meat and grease at breakfast, which is not our taste. Expanding the options could be a good idea, as long as you do it in a more healthy turn as well, addind more fresh juices and whole grain bread.

Dear Elisa De Souza M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are taking appropriate measures to improve variety of breakfast, and to attend to guests preferences. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

it was okay.

Customer review rating 4.4/5

Maria Families - 04/03/2019 AccorHotels certified review

It was okay. The room was a good size but it was missing a small round dinning table.

Dear Maria D., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Good location and clean room

Customer review rating 4.4/5

Michelle Couples - 23/02/2019 AccorHotels certified review

Didn’t receive a welcome drink on arrival but was allowed late checkout as an Accor loyalty member. Room was spacious though bathroom was small. Liked the fact that there was a decent size mini fridge. Fitness room was functional and clean. Only real complaint was the incredibly slow elevators. But overall a nice stay.

Dear Michelle Leigh N., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to Le Club clients. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Nice old place to stay

Customer review rating 4.4/5

Francisco Business - 20/02/2019 AccorHotels certified review

I only stayed 5 nights, how ever 2 of those nights we had a power outage because of rain. And experienced more than 2 hours without electricity. Also the tv had problems, I had to reboot it several Times to make it work.

Dear Francisco M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Nice stay

Customer review rating 4.4/5

Tim Couples - 19/02/2019 AccorHotels certified review

Comfortable

Dear Timothy R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager
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