Mercure São Paulo Alamedas Hotel 4 stars

TripAdvisor rating 4.0/5 1,330 reviews
Mercure São Paulo Alamedas Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000
são paulo
brazil

Tel: +551130691600

Fax: (+55)1130691590

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :   Trianon Masp

  • METRÔ :   Consolação - 2 quadras

GPS :-23.560173, -46.66074

Currently, close to our hotel

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 2.7 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 2.8 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 3.2 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 3.8 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 3.9 km

Pinacoteca, São Paulo State Art Gallery, visit

From 01/01/2011 to 31/12/2019

At 4.1 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 5.6 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 6.2 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 11 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 17 km

Our accommodations

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 42
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 42
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 queen-size bed and sofa

  • Max. number of persons: ‌3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,931 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,330 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay!

Customer review rating 4.4/5

Anonymous Solo - 06/07/2019 AccorHotels certified review

Arthur, the staff at the reception counter was most helpful! Many thanks also for the great tips around the city! Room is nice, location is perfect, I had a great stay and would definitely recommend to others.

Dear Silvia B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Arthur. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Great hotel on a business area

Customer review rating 4.4/5

Valdir C. Families - 13/06/2019 AccorHotels certified review

Great hotel for families, where the amenities and staff are really nice. Location is great if you are doing business around Paulista Avenue, but if you are on vacations you will be stuck on traffic jams daily. Overall a great option.

Dear Valdir C. Junior, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Good hotel and an ok location

TripAdvisor rating 4.0/5

ValdirCampanini Family - 12/06/2019 TripAdvisor review

Me and my family (wife and daughter) spent a week here and had a great stay. The staff is very helpful and the amenities are really good. The location for business is nice, but for a vacation is not so good considering that you will get the traffic jam from Paulista Avenue and surrounding on daily basis. In the overall it was a pleasant stay.

Dear Valdir Campanini, Thank you for the great review of our staff and amenities. From this location you can walk to museums, theaters, shopping malls, parks, bookstores, restaurants and bars. There is also the subway station walking distance, so you can avoid traffic jam. The hotel offers a good swimming pool for those who are on vacation or who have time available to enjoy it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

Very good

Customer review rating 4.4/5

Luiz V. Families - 29/05/2019 AccorHotels certified review

As usual, staying at an Accor Hotel was very good. However, this time there was some misunderstanding regarding fees for extra bed. As I checked in, I paid what was agreed and what was asked. When I checked out, I was informed that I had to pay more. After some conversation, the hotel admitted it was wrong.

Dear Luiz V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia Alvisi General Manager

Satisfeito

Customer review rating 4.4/5

Hans Business - 26/05/2019 AccorHotels certified review

Atendeu as expectativas.

Prezado Hans Guerrieri Schleier F., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a variedade do café da manhã. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

Comfort, Excellence and Warmth

Customer review rating 4.4/5

Anonymous Business - 21/05/2019 AccorHotels certified review

After a busy week it was exactly what I need. Fast check in, but a very caring and patience front desk. A quick and delicious room service at almost 1 in the morning. A smile and a great variety for breakfast. A quick and delicious lunch. And most of all a perfect stay!

Dear Tatiana Q., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

To be improved

Customer review rating 4.4/5

Sven Business - 15/05/2019 AccorHotels certified review

Some services were simply coming up short, especially versus other Mercure hotels. The Wi-Fi is nowadays an absolute necessity for any guest to have in order and fast: it was very poor. The setup with the restaurant was weird too: you can not redeem the voucher there, but only at reception and in billing it was disconnected. Breakfast ok, but can be much better. A few examples: selection was the same every day, the suco de laranja was terrible and some coffee was out of supplies. Advise: benchmark at Mercure Jardins almost next door. Finally, the room didnt really have closable windows and also the balcony cannot be closed. Almost daily it was open. The sink didnt wash through properly and the room was a little outdated. The staff, however did really well: compliments to them!!

Dear Sven Van Der P., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence (wifi, breakfast and room maintenence). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Great location, very dated hotel, servicesless.

Customer review rating 4.4/5

Ssoftheworld Friends - 15/05/2019 AccorHotels certified review

The only thing going for this hotel is the location, the rest can be improved with good management and attention to detail. The hotel needs remodeling, the Jr suite can have awfully kitchen instead of just a cheappy microwave. Probably my last stay here.

Dear Samir S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know which equipment or utensils you need in the kitchen and we will try to provide you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - 15/05/2019 TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Dear Kris, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottle opener should have been left in your room during your hole stay. Employees will be instructed in this matter. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

Ok, but improvement needed

TripAdvisor rating 4.0/5

Sven v Business - 15/05/2019 TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Dear Sven, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms were all refurbished and are available in 3 categories: Privilege, Suite and Standard. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

Good enough

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

It was good enough. The only problem was the bathroom shower that was very small. Really small. I’m a small person and had trouble fitting in there.

Dear Gabriela De Oliveira M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and equipment. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Very good.

Customer review rating 4.4/5

Anonymous Families - 09/05/2019 AccorHotels certified review

Room was good, breakfast was also good, the location excellent and the employees very friendly. Will come back soon.

Dear Sherida B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Airbnb room was smelly, bed sheet cover never cleaned, room was pretty awful

Customer review rating 4.4/5

Paolo T. Couples - 29/04/2019 AccorHotels certified review

Staff were ok, airbnb room was a dump

Dear Paolo T., I will adress your comments to the owner of the apartament. Please next time you come to São Paulo, consider staying in our hotel rooms, I am sure you will like it. Sincerely. Livia Alvisi General Manager

Delightful location and comfortable rooms

Customer review rating 4.4/5

Eduardo A. Couples - 23/04/2019 AccorHotels certified review

The hotel's location could not be better for a fantastic experience of Sao Paulo. The room and facilities at the hotel were great, the elevator waiting time being my only major complaint.

Dear Eduardo A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Warm welcome and personal attention

Customer review rating 4.4/5

Kishor L. Business - 15/04/2019 AccorHotels certified review

Excellent as usual. Personal attention to the problems , proactive staff.

Dear Kishor Madhukar L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Mr

Customer review rating 4.4/5

Carlos K. Business - 15/04/2019 AccorHotels certified review

Professional staff, attended my needs as requested. Housekeeping replied on time and with a note, thanks.

Dear Carlos k., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Nice

Customer review rating 4.4/5

Karen L. M. Families - 13/04/2019 AccorHotels certified review

Comfy

Dear Karen Luana Neves De M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Not very pleasant

Customer review rating 4.4/5

S. Business - 12/04/2019 AccorHotels certified review

This is and old hotel. The entrance is terrible, only stairs. Difficult to carry our luggage and for people with reduced mobility like me. Breakfast is not included which is not common in Brazil. The reception is small with only one person to do our check in and check out. The person who was at the front desk did not tell me how to contact room service. There was no menu for room service in the room. The bathroom is too small.

Dear Adonis Manzella Dos S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. There are plans to restore entrance and adapt it to accessibility in 2020. The hotel offers rates with breakfast included and with no breakfast included. The bathrooms of Privilege Rooms, Suite Rooms and PNE Room (for people with special needs) are bigger. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

It feels like home

Customer review rating 4.4/5

Renata Friends - 12/04/2019 AccorHotels certified review

Clean and comfortable room, great size for 3 people. Very good breakfast and very friendly staff. Just one problem: the girl at the front desk had said that the breakfast was included, but it was not. We had no idea that it were going to be additionally charged.

Dear Renata Ramos Da S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

QUARTO ACONCHEGANTE

Customer review rating 4.4/5

Danillo R. L. Business - 11/04/2019 AccorHotels certified review

NORMAL SEM NADA SURPREENDENTE.

Preaado Danillo Ricardo De Carvalho L., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas
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