Mercure São Paulo Alamedas Hotel 4 stars

TripAdvisor rating 4.0/5 1,333 reviews
Mercure São Paulo Alamedas Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000
são paulo
brazil

Tel: +551130691600

Fax: (+55)1130691590

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :   Trianon Masp

  • METRÔ :   Consolação - 2 quadras

GPS :-23.560173, -46.66074

Our accommodations

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard with 3 single beds

  • Max. number of persons: 3
  • Area: A partir de 42
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Suite with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,022 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,333 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good

Customer review rating 4.4/5

Hr Business - 07/08/2019 AccorHotels review

Very good hotel, clean room, personal nice and friendly, excellent location. Safe.

Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Atenciosamente, Thiago Oliveira Qualidade Mercure

Just OK

Customer review rating 4.4/5

Gil Couples - 05/08/2019 AccorHotels review

Although understandable that our requests when checking-in online should be fulfilled solely according to availability, the hotel chain could make a greater effort in securing more benefits for Le Club Platinum members.

Nice hotel ... BUT ....

Customer review rating 4.4/5

Dis Business - 30/07/2019 AccorHotels review

I enjoyed my stay. I think that I could have been and perhaps should have been given a nicer room, on a higher floor, with a view of Sao Paulo, given that I stayed for 9 consecutive nights. I certainly felt that guests who were in for a weekend were treated to such nicer rooms. The breakfast was included in my rate which was perfect and the breakfast selection was good. The location of the hotel is very good but be careful of a significant DANGEROUS pavement issue a few meters from the Hotel where there is a two foot drop, "step" between one portion of the pavement and the next, as you walk towards the hotel down the hill. Given its proximity to the Hotel and given that if a guest stumbled and fell at this point, at this "step" in the pavement, they would absolutely break their arm, wrist, leg, or injure themselves more significantly!!!, it is a shame that the Hotel Management is not more proactive in repairing this pavement and plugging the drop with a concrete ramp which would limit the danger to all including its guests. It would be an act for the greater good of the community, and it would remove a very DANGEROUS aspect of the street close to the Hotel.

Good

Customer review rating 4.4/5

No Friends - 25/07/2019 AccorHotels review

I liked it. But I find the keys to the rooms as annoying.

Customer review rating 4.4/5

Katherine G. Families - 24/07/2019 AccorHotels review

Great

Dear Katherine G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Well satisfied

Customer review rating 4.4/5

Anonymous Friends - 21/07/2019 AccorHotels review

Good service, staff at the front desk spoke good English. BUT the key did not perform to our expectations in the elevators.

Dear Arild B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Great stay!

Customer review rating 4.4/5

Anonymous Solo - 06/07/2019 AccorHotels review

Arthur, the staff at the reception counter was most helpful! Many thanks also for the great tips around the city! Room is nice, location is perfect, I had a great stay and would definitely recommend to others.

Dear Silvia B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Arthur. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Great hotel on a business area

Customer review rating 4.4/5

Valdir C. Families - 13/06/2019 AccorHotels review

Great hotel for families, where the amenities and staff are really nice. Location is great if you are doing business around Paulista Avenue, but if you are on vacations you will be stuck on traffic jams daily. Overall a great option.

Dear Valdir C. Junior, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Good hotel and an ok location

TripAdvisor rating 4.0/5

ValdirCampanini Family - 12/06/2019 TripAdvisor review

Me and my family (wife and daughter) spent a week here and had a great stay. The staff is very helpful and the amenities are really good. The location for business is nice, but for a vacation is not so good considering that you will get the traffic jam from Paulista Avenue and surrounding on daily basis. In the overall it was a pleasant stay.

Dear Valdir Campanini, Thank you for the great review of our staff and amenities. From this location you can walk to museums, theaters, shopping malls, parks, bookstores, restaurants and bars. There is also the subway station walking distance, so you can avoid traffic jam. The hotel offers a good swimming pool for those who are on vacation or who have time available to enjoy it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

Very good

Customer review rating 4.4/5

Luiz V. Families - 29/05/2019 AccorHotels review

As usual, staying at an Accor Hotel was very good. However, this time there was some misunderstanding regarding fees for extra bed. As I checked in, I paid what was agreed and what was asked. When I checked out, I was informed that I had to pay more. After some conversation, the hotel admitted it was wrong.

Dear Luiz V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia Alvisi General Manager

Satisfeito

Customer review rating 4.4/5

Hans Business - 26/05/2019 AccorHotels review

Atendeu as expectativas.

Prezado Hans Guerrieri Schleier F., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a variedade do café da manhã. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

Comfort, Excellence and Warmth

Customer review rating 4.4/5

Anonymous Business - 21/05/2019 AccorHotels review

After a busy week it was exactly what I need. Fast check in, but a very caring and patience front desk. A quick and delicious room service at almost 1 in the morning. A smile and a great variety for breakfast. A quick and delicious lunch. And most of all a perfect stay!

Dear Tatiana Q., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

To be improved

Customer review rating 4.4/5

Sven Business - 15/05/2019 AccorHotels review

Some services were simply coming up short, especially versus other Mercure hotels. The Wi-Fi is nowadays an absolute necessity for any guest to have in order and fast: it was very poor. The setup with the restaurant was weird too: you can not redeem the voucher there, but only at reception and in billing it was disconnected. Breakfast ok, but can be much better. A few examples: selection was the same every day, the suco de laranja was terrible and some coffee was out of supplies. Advise: benchmark at Mercure Jardins almost next door. Finally, the room didnt really have closable windows and also the balcony cannot be closed. Almost daily it was open. The sink didnt wash through properly and the room was a little outdated. The staff, however did really well: compliments to them!!

Dear Sven Van Der P., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence (wifi, breakfast and room maintenence). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Great location, very dated hotel, servicesless.

Customer review rating 4.4/5

Ssoftheworld Friends - 15/05/2019 AccorHotels review

The only thing going for this hotel is the location, the rest can be improved with good management and attention to detail. The hotel needs remodeling, the Jr suite can have awfully kitchen instead of just a cheappy microwave. Probably my last stay here.

Dear Samir S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know which equipment or utensils you need in the kitchen and we will try to provide you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - 15/05/2019 TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Dear Kris, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottle opener should have been left in your room during your hole stay. Employees will be instructed in this matter. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

Ok, but improvement needed

TripAdvisor rating 4.0/5

Sven v Business - 15/05/2019 TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Dear Sven, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms were all refurbished and are available in 3 categories: Privilege, Suite and Standard. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

Good enough

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels review

It was good enough. The only problem was the bathroom shower that was very small. Really small. I’m a small person and had trouble fitting in there.

Dear Gabriela De Oliveira M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and equipment. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Very good.

Customer review rating 4.4/5

Anonymous Families - 09/05/2019 AccorHotels review

Room was good, breakfast was also good, the location excellent and the employees very friendly. Will come back soon.

Dear Sherida B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Airbnb room was smelly, bed sheet cover never cleaned, room was pretty awful

Customer review rating 4.4/5

Paolo T. Couples - 29/04/2019 AccorHotels review

Staff were ok, airbnb room was a dump

Dear Paolo T., I will adress your comments to the owner of the apartament. Please next time you come to São Paulo, consider staying in our hotel rooms, I am sure you will like it. Sincerely. Livia Alvisi General Manager

Delightful location and comfortable rooms

Customer review rating 4.4/5

Eduardo A. Couples - 23/04/2019 AccorHotels review

The hotel's location could not be better for a fantastic experience of Sao Paulo. The room and facilities at the hotel were great, the elevator waiting time being my only major complaint.

Dear Eduardo A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager
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