Hotel - Mercure São Paulo Alamedas Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Alamedas Hotel

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4.0/5 1,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 264.60 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOUR
    • Opening hours : Week-end 24 HOUR
  • Drink vending machine

Business services

  • 1 meeting room(s)
  • Business centre
    • Business center with support staff (Paying, Nearby)
    • Self service business centre (Paying)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

  • 88 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Suite TV
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,502 reviews

Our guest reviews for Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,254 reviews
AccorHotels certified review
Carlos K. Business - 13/06/2018
« mr »

satisfied with the stay at your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos k., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Candido Front Desk Coordinator

AccorHotels certified review
Gustavo C. Couples - 10/06/2018
« Wi-Fi ruim, cobraram caro por early check-in »

Normal.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz Gustavo Calvelli, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema do WI-FI e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência e esperamos que nos dê oportunidade de melhor serví-lo em um futuro próximo. Atenciosamente, Thais Candido Coordenadora de Recepção Mercure São Paulo Alamedas

AccorHotels certified review
Anonymous Families - 04/06/2018

segunda vez que estive hospedada no hotel;

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Marilene, Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços de internet. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

AccorHotels certified review
Jl Solo - 30/05/2018

comfortable and quiet stay at a great value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny Low, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Candido Front Desk Coordinator

AccorHotels certified review
Gabriel D. Business - 26/05/2018
« Normal »

Como disse, normal.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Gabriel D., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Os apartamentos final 5 tem box mais apertado. Nos outros finais, os banheiros são maiores. Agradecemos novamente por nos informar sobre sua experiência e esperamos que nos dê oportunidade de melhor servi-lo em um futuro próximo. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

AccorHotels certified review
William S. Solo - 17/05/2018
« Very Nice Stay »

I enjoyed my stay very much. I especially appreciate the staff-- helpful, knowledgeable, friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William R S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

TripAdvisor review
Business - 03/05/2018
« Good Stay »

Stayed only for a night but the hotel was more than adequate. Front desk staff was very helpful and checkin procedure went pretty smooth. It helps if you use the online service or mobile app to check in ahead of time. Amenities were ok. Would have loved it if they have a bigger fitness room but it was ok for the duration of my stay. Location of the hotel was close to Rua Augusta and Ave. Paulista. Would stay here again if the occasion/need arises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to offer good quality of services. Thank you again for sharing your experience, and we hope your next visit as pleasant as the previous one. Sincerely. Livia A. General Manager

AccorHotels certified review
Patrick C. Families - 01/05/2018
« Friendly Stay at Mercure Sao Paulo Alamedas »

Upon arrival, we were met with one of the friendliest and most helpful hotel staff we’ve ever experienced; Aurthur Funaki. Aurther went above and beyond to tell us about how to get around the city, as well as give his recommendations for restaurants and sites to see based on our interests. He is truely a terrific young man and we’d appreciate him being recognized for his outstanding service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Mi H., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Arthur and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
David V. '. H. Friends - 23/04/2018
« Relaxed, with the most helpful and sweetest staff! »

Great location, the staff was super friendly and always very helpful. Will be my preferred hotel in Sao Paulo. Keep up the great work!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Van T H., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Maria D. L. D. S. Business - 20/04/2018

Satisfeita

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Maria De Lurdis s., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços de recepção. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

AccorHotels certified review
Rogério M. P. Business - 10/04/2018

dentro do esperado

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Rogerio Marcio. Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

AccorHotels certified review
Joachim E. Business - 08/04/2018
« Great ! »

Very good service. Nice room. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joachim E. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Anonymous Solo - 28/03/2018
« Fine, but nothing special »

It was fine. Nothing went wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Jonh Tibbett, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Igy Business - 23/03/2018
« Well located hotel »

I liked the location. Rooms are large and staff is polite and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ieda Yell, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the internet problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Alex P. Business - 11/03/2018
« Below average »

Without high expectations I found my experience in this hotel below Mercure standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Johnny Solo - 06/03/2018
« Great value, good location, quiet rest »

I always stay with the Mercure when I am in Sao Paulo. It offers comfortable accommodation in a good location. Excellent value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonnhy L. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Livia Alvisi General Manager

TripAdvisor review
Couples - 05/02/2018
« Fantastic ! »

The experience was amazing and everything was perfect ! The location is one of the best in São Paulo. The Mercure São Paulo Alamedas is near the Paulista Avenue and others important streets,so you can walk around easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adilson, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

AccorHotels certified review
Franklin C. Business - 04/02/2018
« Henrique is the rudest receptionist »

Henrique was very rude and uncooperative upon my check-in. He assigned me a three-single bed room. When I asked him to change me, he simply refused. The mattresses on all three beds were cheap and sagged. AC control didn't work. Fitness room is more fit to a home than a hotel. Buffet brwakfast selection is very mediocre. Before check out I asked Henrique to give me 30 minutes extra due to meetings. He again simply refused. Henrique is the rudest hotel receptionist I have dealt with. I will not come back or recommend this hotel to business colleagues, friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franklin Calderon, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Anonymous Business - 04/02/2018
« Very poor Wifi »

The room is nice in term of space to work. Unfortunately the wifi was very poor. It was almost impossible to work with efficiency. I still don't have my invoice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurent Pommier, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the internet problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Did you receive your invoice? Sincerely, Livia Alvisi General Manager

AccorHotels certified review
Sue Business - 30/01/2018
« nice overnight stop »

Staff was friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Livia Alvisi General Manager

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