Hotel - Mercure Grenoble Centre Alpotel Hotel
Mercure Hotel Mercure Hotel

Mercure Grenoble Centre Alpotel Hotel

4.0/5 336 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Sauna  (Nearby)
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Squash court  (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our restaurant Café Pourpre will be closed from 22 December 2018 to 01 January 2019. You will be offered a meal.

Hotel location

Our rooms

Choose between our two room categories: Standard Room with a street view, or Superior Room with additional services and a view over the fortress.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 18 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Baby bed
    • DDI - Direct Dialing In
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,542 reviews

Our guest reviews for Mercure Grenoble Centre Alpotel Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 336 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alan H. Business - 08/02/2019 AccorHotels certified review
« Everything required »

No problems, easy check in and out. Good parking facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Anonymous Business - 18/01/2019 AccorHotels certified review
« Charming hotel and Staff »

Great location, clean rooms, GREAT staff! The reception staff and breakfast staff make me smile every time i see them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashima B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Tom M. Solo - 15/01/2019 AccorHotels certified review
« Pleasant »

The hotel decor is a little dated from the 1970s, but that adds to its charm. The location is good, simple to access by car and also walking distance from the football stadium and city centre. Service was friendly. Despite being near a busy road, the rooms were quiet and comfortable. A refridgerator in the room was a nice touch. My only criticism would be the parking arrangements - the entrance to the car park wasn't working, so I had to use a public garage about 10 minutes walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Foretti Directeur

Philip Couples - 10/01/2019 AccorHotels certified review
« Ok »

Everything is ok except that the room is very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Michael P. Business - 29/12/2018 AccorHotels certified review
« Good location »

As usual, good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Ashima Business - 10/12/2018 AccorHotels certified review
« Clean and nice staff, good location »

The rooms are small but very clean and nice. The hotel staff (reception and breakfast) is very very friendly. However, the manager of the hotel restaurent is extremely rude and service level was zero. Many of my colleagues tried the restaurent out but he managed to destroy the evening, every time.

Pascal A. Families - 06/12/2018 AccorHotels certified review
« easy to access; parking; nice people »

Professional welcome; rooms in good shape; only issue was the room temperature TOO HIGH

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Paul M. Couples - 30/11/2018 AccorHotels certified review
« Not the hotel originally booked »

We had a confirmed booking at MGallery that was not registered locally, so we were found a room at the Mercure for the first night. Not really as special as booked in MGallery

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Jean Solo - 28/11/2018 AccorHotels certified review
« Good overall standard of room and breakfast »

The room and breakfast were up to the usual good standard that you expect at a Mercure hotel. My room was very quiet up on the 5th floor with a lovely view of the Alpes. I was however a little disappointed that the restaurant and therefore room service are not available at weekends, especially as it was not easy to find somewhere open on Sunday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

David G. Business - 15/11/2018 AccorHotels certified review
« Comfortale and central »

Very pleasant, good value for money, excellent front of house

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Grzegorz Business - 13/11/2018 AccorHotels certified review
« not for this price »

when you pay 150 euro per night you can expect something more... Problem with parking, very tiny rooms. You cannot open the window and air conditioning was not working, so it was very hot during the night. I don't like so small closed spaces without fresh air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grzegorz J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The last week of October was very cold and we had to put back the heating. Conversely a softening of the temperatures took place at the beginning of the month. We had to return to air conditioning on Saturday, November 10th. Regarding parking, we rent 22 parking spaces from a company to offer a parking offer. Another alternative is the public praking Chavant located 300 meters from the hotel. Please accept our apologizes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Anonymous Couples - 12/11/2018 AccorHotels certified review
« Clean, efficient, welcoming. »

Very good reception staff. Very welcoming and very helpful. Convenient location, good amenities. Very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Joanne Families - 06/11/2018 AccorHotels certified review
« Very good »

Very good hotel close to the city center, two or three minutes’ walk from the nearest tram station. Facilities are new and staff are friendly. Breakfast buffet starts at 6h30, great for the early risers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Anonymous Business - 08/10/2018 AccorHotels certified review
« Neutral recenzion »

Services were good, breakfast great, room was clean. The bed was terrible, had back pain since I returned from journey. AC did not work properlly. Terrifying and old elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frantisek S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry you have back pain, but we changed our bedding 8 months ago and this is the new referenced Mercure bedding. Regarding the elevator, I think you used the elevator dedicated to the staff and not the customer elevator located in front of the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

James Couples - 05/10/2018 AccorHotels certified review
« Public Spaces very good; the room, not so much. »

The room was too small and there was no room for luggage or much of anything. Otherwise, the bathroom was clean, and the beds reasonably comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Rwh Business - 05/10/2018 AccorHotels certified review
« Satisfactory hotel, helpful staff »

Satisfactory but not especially impressive hotel, helpful staff, room quite small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

P. Business - 01/10/2018 AccorHotels certified review
« SUPER »

SUPER AS USUAL

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Grenoble Centre Alpotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur P., en l’expression de nos sentiments les meilleurs. Christophe Foretti Directeur

K. F. Families - 05/09/2018 AccorHotels certified review
« good night and dinner »

The staying was pleasant and attendents nice to me. The only bad experience was with the parking place which is not adapted to today's cars (walls between two locations make it very difficult to park and go out of / into the vehicule without damaging it).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Me Families - 30/08/2018 AccorHotels certified review
« Small Rooms »

Staff are friendly and the public areas pleasant. Although not in the centre of town, its only a short walk to most places. Immediate area is very quiet and a bit run down. The hotel does a decent breakfast on the first floor. Rooms are very very small and rather basic although colourful and clean. There's a secure car park which is great if you have a hatchback but almost impossible to use with a larger car (there's also an outside car park but the broken glass suggested that it might not be a good idea to use this).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Foretti Directeur

Charles Couples - 23/07/2018 AccorHotels certified review
« A pleasant stay »

The hotel was very quiet as it was Bastille Day weekend, I guess. We were just taking an overnight stop and it was nice to enjoy a walk around the city before we continued on our way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

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