ibis Paris Porte d'Italie Hotel 3 stars

TripAdvisor rating 3.5/5 1,233 reviews
ibis Paris Porte d'Italie
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Hotel extras

  • Paying indoor parking

  • Eight conference rooms

  • ibis Kitchen restaurant on site

  • 5 minutes from the Charléty stadium

  • Direct access to the airports

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Web corner
  • Copy/print service available

Hotel location

ibis Paris Porte d'Italie

13, rue du Val de Marne
94250
gentilly
france

Tel: +33149699494

Fax: (+33)1/45464152

Contact email

Check-in from 12h00

Check out up to 12h00

  • GARE DE LYON-LAPLACE :   57 VERDUN

  • LA COURNEUVE :   7 PORTE D'ITALIE

  • ROISSY CDG :   B GENTILLY

  • TRAMWAY 3 :   T3a POTERNE DES PEUPLIERS

  • By plane

    PARIS ORLY At 11km / 6.84 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 40km / 25 miles

  • By car

    AUTOROUTE A13 PORTE D'AUTEUIL At 0.1km / 0.06 miles

  • By car

    AUTOROUTE A4 PORTE DE BERCY At 0.1km / 0.06 miles

  • By car

    AUTOROUTE A6 PORTE D'ITALIE At 0.1km / 0.06 miles

  • By train

    PARIS GARE DE LYON At 10km / 6.21 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 5km / 3.11 miles

  • By train

    Tramway Station Charletty At 0.8km / 0.5 miles

  • By train

    Tramway Station Poterne Peuplier At 1.29km / 0.8 miles

GPS :48.81763, 2.351237

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds and a desk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: French

In a warm setting, enjoy our all-you-can-eat buffet menus. In addition to the buffet of hot and cold starters, you will discover a variety of hot dishes prepared by the chef. Don't miss out on the beef entrecôte or the ibis Kitchen burger!

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 90

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
ibis Paris Porte d'Italie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

4,139 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,233 reviews

Pleasant but too hectic

Customer review rating 4.0/5

Anonymous Couples - 14/08/2019 AccorHotels review

Breakfast arrangements changed every day -

Mr

Customer review rating 4.0/5

Frederic Business - 09/08/2019 AccorHotels review

For the past years the service has declined 1- my room was cleaned at 4 30 pm Then the day I was leaving they knocked my door at 1130’am 2- I asked for a bottle of house water I was asked to go the fountain or to buy a bottle from the bar 3- I purchased the gold status thru couldn’t honored my discount at the restaurant The same things happened at the Novotel next where I went to a meeting Everyone seems in rush no sense of discipline

Hello, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will speak with the team about the importance of not forgeting the welcome voucher and to the Housekeeping Manager. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal REINAUD - Guest Experience Manager
Customer review rating 4.0/5

Mandy A. Friends - 08/08/2019 AccorHotels review

Great location near several modes of transportation. Nice friendly staff. Would be improved by having coffee making facilities in the room.....and room cards kept demagnetising. But other than that it was fab, would definitely stay again and recommend to others.

Dear GEMMA M., We very much appreciate your comments regarding your stay at the ibis Paris Porte d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal REINAUD - Guest Experience Manager

Quite a good stay.

Customer review rating 4.0/5

Ellyn Friends - 07/08/2019 AccorHotels review

Staying with ibis was good. The breakfast was lovely (although my friend is vegan and there was so options for her apart from some sad looking fruit). Can’t complain about the maids and their cleaning services. One thing I did find weird/a bit unsettling was that there wasn’t a smoke alarm in the room! Oh and when researching the hotel we were led to believe we were quite near main Paris and/or public transport but the nearest metro was a good 15 min walk away.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pascal REINAUD - Guest Experience Manager

Very Poor

Customer review rating 4.0/5

Anonymous Business - 07/08/2019 AccorHotels review

Staff at the front desk fairly friendly Rooms are very unclean Will never recommend this Ibis

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, feedbacks helps us to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please allow me to express my sincerest apologies. Hopitality is our core value. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal REINAUD - Guest Experience Manager

Loss of standards

Customer review rating 4.0/5

Jo P. Business - 07/08/2019 AccorHotels review

Paying attention to certain details and even without this it is not difficult to see that your hotel lost considerably standards, specialy the furniture and food. To point out: - extremely dirty carpets, full of stains at the lobby area - stained seats around the lobby's bar area - very used seats with holes at the restaurant - dirty black corners in the shower - dry fish on the buffet, overcooked food items... - when going to my room using the staircase I have seen a cockroach - but I'm not getting into this! P.S. perhaps you would like to change the uniform to your staff members that look like not lacking on food. I will be definitely not back in this hotel, till it gets re-furbished. For the prices cheaper I can stay in B&B hotels that are cleaner instead.

Hello, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Feedbacks like your's help us to improve, I have forwarded it to our House Keeping manager for immediate action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager

Good room, but staff are unpleasant

Customer review rating 4.0/5

Mateus Couples - 23/07/2019 AccorHotels review

The room is good, I missed a fridge and a little more lighting. What made me unhappy and which made me wonder if I would return to the hotel or recommend it to anyone was the treatment I had of an employee on approximately 7/19/2019 at 11pm, where I was arriving exhausted from central Paris after visiting the eiffel tower, and enter the hotel the second door just doesn't open. The employee in question didn't try to explain anything to me, just asked me if I couldn't read! I was amazed by this attitude, I spent the rest of the night outraged by the attitude. I never wanted to look in the face of the employee in question, but unfortunately at my checkout on 21/07/2019 at about 7 am I was attended by him. I think the attitude of this employee does not match what ibis represents worldwide, it was my first unpleasant experience in an ibis hotel. I hope some action is taken and that this employee who may not like your work will not offend someone else!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Hospitality is in our core values and what you discribed should never have happened. We trully apologies. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal REINAUD - Guest Experience Manager
Customer review rating 4.0/5

Francis Couples - 22/07/2019 AccorHotels review

Excellente

Bonjour, Nous sommes ravis que vous ayez passé un agréable séjour à l'Ibis Paris Porte d’Italie et je vous remercie infiniment pour ce commentaire. Au plaisir de vous recevoir de nouveau chez nous. Bien cordialement, Pascal REINAUD - Responsable Expérience Client

Quite a dissapointment

TripAdvisor rating 3.5/5

hankfinestra Couples - 18/07/2019 TripAdvisor review

The hotel was clean but the air conditioning was never working. For getting the room to cool down, it was easier to open the window than using the AC. The staff was nice, they changed the room when requested, but also the new room had the same issue (we were also informed that our original room had been having problems with the AC, it made us wonder why would they assign a room with this problem then). Nowhere in the hotel description said that the room was far from the metro stations. If we wanted to walk through Paris at night, we had to check where was the closest routes to get there, and it usually meant walking 15 mins in the middle of the night. This was really awful. There were cheaper hotels with better transport connections.

Hello, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Coming from downtown the RER B "Gentilly" is a good solution (10 minutes walking distance) or bus 57 (3 minutes from the hotel). If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal REINAUD - Guest Experience Manager

Super

Customer review rating 4.0/5

Ricardo Couples - 15/07/2019 AccorHotels review

Super

Bonjour, Merci pour votre commentaire :) Pascal REINAUD - Responsable Expérience Client

Small room no frigobar and not more clean

Customer review rating 4.0/5

Anonymous Business - 07/07/2019 AccorHotels review

Not good

Hello, Thank you for taking the time to tell us about your experience at the ibis Paris Porte d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager

Good district but very far of city center

Customer review rating 4.0/5

Igor Solo - 06/07/2019 AccorHotels review

A comfortable location for Ruassy Airport by RER Gentilly, which has a lift and 10-15 min to walk along Bul. Perepheric. 20 min walking to metro Porte de Italy which has no lift. The nearest transport stop - T3. The room had all basic amentities, AC in fact has no individual regulation but worked good. A good basic breakfast. The staff was OK and check-in was before 12.00

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pascal REINAUD - Guest Experience Manager

unsafe shower

TripAdvisor rating 3.5/5

Fearless24347133796 Friends getaway - 02/07/2019 TripAdvisor review

The shower recess was very slippery and there are no handles, being elderly both of us were not impressed , some stick on non slip dots would help and of course handrails. We also found the room to improperly cleaned and unfinished, the bathroom had mould on the wall and the floor in the main room did not extend to the wall not to mention the dings and scratches throughout . The staff were most helpful , but I cannot understand why the Ibis Styles Heathrow is better and breakfast is included, having said all that I will still choose Ibis if it is available. Regards Arthur

Hello, Thank you for this feedback. Your testimonial is important to us : could you, please, give us the room number so we can do a full technical checkup ? I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your information, we have 7 accessible rooms with handles in the bathroom at your disposal. Thank you also for the part of your comment about our staff : it is always a pleasure to receive positive feedback. I will share it with our team. Sincerely, Pascal REINAUD - Guest Experience Manager

Mr

Customer review rating 4.0/5

Gina Families - 24/06/2019 AccorHotels review

Very dissapointed, the high price charged don't match with quality of the property. I was given a room for disabled and there were not facilities at all. The bed was very small and didn't have clean sheets. The facilities were awful.

Hello, Thank you for taking the time to tell us about your experience. I am sorry that it did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager

Everything was fine. Problem with credit card.

Customer review rating 4.0/5

Maciej Couples - 19/06/2019 AccorHotels review

The only problem was with my credit card which i didn't have with me (I had paid for my stay long before my arrive to Paris). I know you face with lot's of stolen credit card, but you could at least inform via e-mail that credit card is required at the check-in. I always choose Ibis hotels while traveling around the world and it was the first time I had to show it.

Good

Customer review rating 4.0/5

Rose Solo - 18/06/2019 AccorHotels review

The rooms are good, the only think I didn’t like was the hair dryer

Excellent location, budget hotel with a friendly and efficient staff

Customer review rating 4.0/5

Sandy O. Families - 03/06/2019 AccorHotels review

Price for this Ibis compared very favourably to an Air b&b. Location was ideal as on the main metro line between CDG and Gare du Nord. From arrival all the staff were friendly, efficient and welcoming. The rooms are basic but well equipped, comfy and clean. Would have no hesitation to recommend this hotel.

Dear SANDRA O., We very much appreciate your comments regarding your stay at the ibis Paris Porte d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal REINAUD - Guest Experience Manager

Good but not great

Customer review rating 4.0/5

James M. Solo - 28/05/2019 AccorHotels review

Had all the basics met, but some of the basics could have been better. Outlets didn't work in my room and first, had to call and go down to the front desk since 15 mins had past. The male desk worker was nice and helped after I went there and said he thought he fixed it but didn't followup to verify. Tgen when I bring up the 15 minute happiness garauntee that's in the book and a paper next to the bed, I'm told that is not a thing anymore. Finally at the bar one night the elder bartender was seemingly too busy and I had to be more direct in asking for assistance. Another female customer was not successful in getting him to help her and she had mentioned to me how unhappy that guy seemed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Welcoming our guests is at our core values. I have just transfered your comment to our Restaurant Manager. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal

Pas top

Customer review rating 4.0/5

Anonymous Solo - 26/05/2019 AccorHotels review

Pas de service ... Pas top

Bonjour, Nous nous efforçons toujours de fournir une expérience de service supérieure à chaque client, par conséquent, je suis désolé que votre séjour n'ait pas été à la hauteur de vos attentes. Je vous remercie de nous avoir alerté à ce sujet. L'accueil est d'autant plus important pour nous qu'il est le cœur de notre métier. J'espère que nous saurons regagner votre confiance lors d'un prochain séjour. Bien cordialement, Pascal REINAUD - Responsable Expérience Client

Perfect

Customer review rating 4.0/5

Miri Friends - 21/05/2019 AccorHotels review

Nice rooms, good breakfast, perfect location and helpful stuff.

Thanks :)
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