Hotel - ibis Carcassonne East La Cite
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne East La Cite Hotel

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3.5/5 497 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WiFi in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • 2
  • Pet allowed 5  EUR
  • Air conditioning
  • CARCASSONNE AIRPORT

Leisure and activities

  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 54 rooms
  • 50 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 1,179 reviews

Our guest reviews for ibis Carcassonne East La Cite

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 497 reviews
AccorHotels certified review
Tristan Families - 31/03/2018
« Best Quality-Price value ever! »

We spent 1 night at the hotel (with my wife and two girls) in our way to our vacations. Even though the rooms are small, they are well equipped, very clean and with a very good bed. Breakfast is outstanding and friendly staff. Private parking outside perfect when you have your car full with luggage. Practical location outside the city, very close to two supermarkets if necessary. Ah! they accept pets as well. We highly recommend it.

AccorHotels certified review
Phillip T. Couples - 02/03/2018
« Excellent »

Everything was excellent , good food and very friendly manage and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It's been a pleasure to welcome you and we hope to see you again even if you settled in our beautiful area ;) Congratulation again ;) Sincerely, Tiffany E. - Chargée de mission

TripAdvisor review
Business - 14/01/2018
« great service and food »

In a way just another Ibis, but staff was very friendly and professional. Room ok, restaurant very good for dinner as well as breakfast. Location is not great, but easily accessible and close to a shopping centre.

AccorHotels certified review
Michael Couples - 06/01/2018
« Good value for money »

Generally good, as most of the time in accor hotels Clean, good bed, good internet access

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL V., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Est La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In addition, our hotel will be completely renovated during the year 2018, and it is with pleasure that we will welcome you again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tiffany E. Chargée de mission

AccorHotels certified review
Alison R. Couples - 29/10/2017
« Very nice hotel, friendly staff and good location »

Very impressed by the standard of the hotel and its cleanliness. The staff were very helpful and knowledgeable about the local area. The location was good, especially with free parking and was very convenient for the ring road and access roads to the city centre

AccorHotels certified review
Anne D. Couples - 08/10/2017
« outdated »

The staff were friendly and helpful, everything was clean. But the hotel needs some updating now, particularly in the bathrooms and corridors, and could look more welcoming from the outside. Everything is a little shabby now.

AccorHotels certified review
R. Couples - 25/09/2017
« bon hotel »

pas de surprise

AccorHotels certified review
Tony Couples - 09/09/2017
« Brief One Night Stop »

Chose the hotel as was flying from Carcassonne Airport in the morning. Thought we could walk to La Cite - but where hotel was situated is in middle of an underdeveloped industrial area with no pavements. Took Car. Not the best area for a tourist hotel. Indeed hotel has changed name to get bookings from tourists to the "city", but if you do not have a car - don't walk ! Area has one or two restaurants inc a McD's/ Hotel dated, and needs some money spending on it - rooms old style Ibis - but have the new beds - the only redeeming furniture. Very small even by Ibis standards. Staff friendly and very helpful. It took us 20 mins to drive to airport ( on other side of town in a very congested ring road at 11am ) Seems to be used by coach tours / large groups. Overpowering air freshener spray in room

AccorHotels certified review
Boogie W. Couples - 04/09/2017
« Boogie w. »

Staff and restaurant excellent and friendly. Bedrooms a bit tired with cracks in centre of desk,some black on shower tile joints and carpet marked and grey dust along carpet skirting board. I never complian and always stay in Ibis hotels inc London,so like your hotels.

AccorHotels certified review
J H. Couples - 30/08/2017
« J H. »

We always enjoy staying at this hotel and we have done for many years. Staff are very helpful and helped us book another IBIS hotel for our onward journey. The food is good, although I would like to see more meat dishes in the buffet. My major criticism is that the towels in the bathroom are far too small to dry yourself when you have had a shower. Much larger towels are needed.

AccorHotels certified review
Anonymous Couples - 18/08/2017
« bien »

normal

AccorHotels certified review
Steven Couples - 13/08/2017
« All good , No problems »

Very nice , typical ibis . Good parking and easily walkable to town . Very nice, helpful staff . Would recommend

AccorHotels certified review
Josep C. V. Couples - 13/08/2017
« muy agradable »

satisfactoria

AccorHotels certified review
Lindsey Couples - 02/08/2017
« Close to destination, clean, convenient with good parking. »

Enjoyable

AccorHotels certified review
Anonymous Business - 26/07/2017
« Ok »

Ok but could do better

AccorHotels certified review
Mrs L. A. Couples - 26/07/2017
« Excellent stay »

Friendly staff great food and very pleasant atmosphere

AccorHotels certified review
Sally M. Friends - 16/07/2017
« Good small hotel in good location. »

Staff very helpful and polite. Service very good, rooms comfortable and clean. Excellent position to explore the local area especially Carcassonne. Good road links to travel further a field.

AccorHotels certified review
Kathleen B. Couples - 15/07/2017
« Very helpful staff .everything was as we asked for. »

We always use ibis hotels as they are always very comfortable,very helpful.staff are great.could not ask for better accomadation.

AccorHotels certified review
Anonymous Solo - 11/07/2017

Slept well; calm place and overall pleasant. However someone else's hair was bathroom tile. No toilet brush as discussed with receptionist and the toilet was not cleaned on my 2nd day as advised. Black marks on the sealant in between bathroom tiles. Wooden panel by mirror was rotten at the corner. The cleaner did not lock up my room on my 2nd day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MYLENE D., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Est la Cite. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, we would like to inform you that our hotel will soon be renovated, and we will be able to welcome you in a near future innew rooms We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, IBIS CARCASSONNE EST LA CITE

TripAdvisor review
Couples - 27/06/2017
« Friendly, comfortable & efficient - excellent food also! »

Excellent food, comfortable beds, friendly & helpful staff - what more could one ask...? We would recommend this hotel to anyone visiting Carcassonne - the food alone is even worth a detour - and the personnel are so friendly & helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Than you for tanking time to comment your stay in our hotel. We are glad to hear that your stay was fine. The staff is delighted to have contributed to the smooth running of your stay. Thank you very much for those compliments that honor us. We hope to see you again in Ibis Carcassonne Est la cité!! Best regards

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