Hotel - ibis Carcassonne East La Cité
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne East La Cité Hotel

3.5/5 538 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • 2
  • pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CARCASSONNE AIRPORT
  • Shoe shine machine

Leisure and activities

  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 54 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,497 reviews

Our guest reviews for ibis Carcassonne East La Cité

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 538 reviews
Alan C. Couples - 03/11/2018 AccorHotels certified review
« Very friendly and pleasant »

Essentially very good. Room 123 was very impressive with a wet room instead of usual shower. Could have been improved with a few hooks to hang clothes and towels on.likewise wardrobe did not allow even a short coat to hang up.

Margaret C. Friends - 21/10/2018 AccorHotels certified review
« Couldn't have asked for better »

We were stranded in Carcassonne in the recent floods. We missed our flights to Australia because of this and had to find somewhere to stay quickly because the hotel we had been staying at in the old town told us they were now fully booked. What a find this hotel was! The manager was exceptional in how she continued to run the hotel around a constant stream of people booking in and also the anxieties of ourselves and other guests whose holidays were changed completely. Everything was super clean and well organised and it was easy to see that the staff took such pride in everything they did.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you so much for this nice comment! I'd like to thank you also for your comprehension and your support in these difficult days! I hope you finally went back safe to Australia after so much adventure! ;) We hope your next visit will be as pleasant as the previous one (with great weather this time...). Sincerely, Tiffany E. - Responsable d'exploitation

Anonymous Solo - 21/09/2018 AccorHotels certified review

Very comfortable.

Eric Couples - 18/09/2018 AccorHotels certified review
« Friendly, efficient staff, comfortable beds, good food. »

The friendly & efficient staff of this hotel give a warm welcome and provide good food, comfortable beds, plenty of hot water. What more could a guest ask?

Hm T. Couples - 10/09/2018 AccorHotels certified review
« A very pleasant stay. »

This was our 2nd stay in 6 weeks - to and from Spain. When we arrived I discovered that I had made a mistake and had booked the wrong Ibis in Carcassonne. The staff were extremely helpful by finding us a room while I managed to cancel the wrong booking in time. Although a basic choice, the food was excellent and the serving staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. We're glad you enjoyed your both stays among us and we hope to see you again for a third stop in Carcassonne! Kind regards, Tiffany E. - Responsable d'exploitation

G. Couples - 05/09/2018 AccorHotels certified review
« superbe »

Superrrr experience

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame G., Quel bonheur de recevoir une si belle note suite à votre séjour à l'Ibis Carcassonne Est la Cité! Mille merci, c'est vous qui êtes super! Nous espérons avoir à nouveau l'occasion de vous accueillir parmi nous à l'occasion d'un nouveau séjour à Carcassonne! Sincèrement, Tiffany E. - Responsable d'exploitation

Colin B. Couples - 03/09/2018 AccorHotels certified review
« Welcoming and enjoyable. »

We have stayed at this hotel previously and we were given the same room for this visit. The room has been refurbished to a high standard and was extremely comfortable. The staff were friendly and helpful as at our last visit, shame our French has not improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your second stay at the ibis Carcassonne Est La Cité. It's always a pleasure to welcome you among us! We hope to see you soon again to help you improve your French ;) Sincerely, Tiffany E. - Responsable d'exploitation

Jozo Families - 01/09/2018 AccorHotels certified review
« Average accommodation usable for one night stay »

We searched an on trip accommodation in a "last minute" and this was the last possibility. The room was small for 3 people (maybe good enough for 2), there was no space for the luggage - because there was a third bed. The room was smaller as in a cheaper Ibis hotel in Nice.

Maurice Families - 28/08/2018 AccorHotels certified review
« Disappointed by the old and small room »

The pictures shown in the booking website were very different from the actual rooms we were allocated. Were we given rooms that were not refurbished yet? Should have requested for a change or perhaps check-out to stay in another hotel (your next door Neighbour's rooms look more chic and clean). Also basic amenity like a kettle was also not available, had to go to reception to get hot water. Will think twice before booking an ibis style hotel again ☹️ Being a member does not give one privileges ..sigh

C. Families - 23/08/2018 AccorHotels certified review
« tres correct rappoer qualite/prix »

RAS

Anonymous Families - 22/08/2018 AccorHotels certified review
« Ok to stay here »

First impression is not so nice. But quality of service is quite good and kindly, thank you for comfortable dinner and stay.

Richard Couples - 05/08/2018 AccorHotels certified review
« On the way to Spain »

Brilliant. Cracking location. Cassoulet on the menu as well which was wonderful

Ruth Couples - 03/08/2018 AccorHotels certified review

Everything great although a hospitality tray would be beneficial.

Monica Families - 03/08/2018 AccorHotels certified review
« Great small hotel »

All gorge! Room, recepetion, parkig, location, wifi! The only "meh" was the brakfast guy who was quite rude.

Javier Families - 20/07/2018 AccorHotels certified review
« Bad service »

Really bad, not respecting club accord membership

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir OSCAR B., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Est La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm very surprised you didn't enjoy our staff because people working in our hotel are really passionated by their jobs, and always do everything they can to please our customers as most of the coments underline. Concerning the free drink with your voucher, I'm really sorry that your wife and child didn't have it. That's a mistake we'll correct for your next stay. I'm sorry this detail dramatically ruined the moment you had among us. We hope to have the pleasure to meet you again in our hotel and give you the opportunity to enjoy our nice staff. Have a nice day, Tiffany E. - Responsable établissement

K P. Friends - 16/07/2018 AccorHotels certified review
« Great value hotel »

My friend and I stayed for a short city break. The hotel was clean and tidy and the staff helpful and friendly. Breakfast was included in the price and was good value and tasty with a good continental selection.

Pep B. Couples - 12/07/2018 AccorHotels certified review
« It's correct »

The hotel was correct but i think the rooms must bé adapted on whaether, i don't think a winter kilt is the most accurate for a 35 degrees day.

Anonymous Couples - 09/07/2018 AccorHotels certified review
« ok for a stopover »

The check in was good and efficient. Room was clean, no tea making facilities. The meal was adequate but the espresso was poor. There is a campanile next door which looked far more welcoming. Breakfast was a disappointment with stale croissants.

Eric Couples - 04/07/2018 AccorHotels certified review
« Friendly & efficient staff, comfortable accommodation, excellent food. »

We have enjoyed many overnight stays at this hotel & hope to continue doing so in the future. With friendly & efficient staff, comfortable beds & very good food, this hotel meets our every requirement.

M E. M. D. Couples - 01/07/2018 AccorHotels certified review
« Friendly atmosphere. »

Ideal for one night stopover en route from Spain to La Dordogne. Efficient check in. Very welcome aircon in room.

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