Hotel - Novotel Metz Centre
Novotel Hotel Novotel Hotel

Novotel Metz Centre Hotel

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3.5/5 927 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Bike rack facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirementsThe Novotel Metz Centre offers spacious rooms which can easily accommodate a family of 4. Choose the Executive Room and enjoy the bathrobes, Nespresso coffee machine and free minibar.

  • 120 rooms
  • 98 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 30 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,085 reviews

Our guest reviews for Novotel Metz Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 927 reviews
TripAdvisor review
Couples - 12/10/2017
« Convenient city centre hotel »

The hotel was conveniently located for the city centre, but difficult to find due to a complex road layout and multiple roadworks. Parking (at extra charge) is available in a section of the shopping centre's carpark - park on the yellow level for direct access to the hotel via lift. The hotel room was good and had everything needed for a comfortable stay and the city centre was all within walking distance. Our room overlooked the pool, but was noisy at night with the window open, due to the bars beyond. Breakfast was a buffet with a good range of items, but they kept running out (including bowls and cups on one occasion). It would have been convenient if we had been advised that the Metz marathon was taking place during our weekend stay as the hotel was virtually 'cut off' during the race. We asked the previous afternoon about getting the car out and were told we may be able to leave by car at around 10.30 or 11am. In fact we were able to leave the car park at any time via one particular exit, but we didn't find this out until the morning of the race.

AccorHotels certified review
Ashish Friends - 10/10/2017
« Incredibly poor service »

The checkin was fast and okay...Lobby Looks pleasing-rooms are borderline...bath in friend's room was mouldy BUT the worst was the bar and breakfast Service. Saturday night we were at the bar at midnight and others also...the staff was vacuuming and closed the bar...which is early for a Saturday night. The worst was breakfast..probably the worst i have seen...tables not cleaned at all during the 60 minutes we were there..we had to create our own space....i had to ask for forks and knives and napkin and a table mat...and at least 10 tables were not cleaned during our 1 hour there. Then no toast,no Baguette,no Juice and each time i had to ask and others had to do the same. We will never stay here again

AccorHotels certified review
Marianne Families - 10/10/2017
« ok. Hotel is a bit old and needs refurbishment, in the rooms . The reception is ok »

Nice bed, but very small room. And very old design. This hotel was built in the 70's and it shows big time.

TripAdvisor review
Business - 06/10/2017
« Hotel in the good place, but ... »

Hotel in the good place, but ... Location of the hotel is quiet good, it is situated in center of Metz. You have parking (not free offcourse), fitness and outdoor swiming pool. I used fitness facility, but not swimming pool (it was cold outside). 1 machine in fitness room was out of order, but it was not marked! But the worst thing was breakfast. It was a lot of people there and staff was not able to refill all food and clean the tables. My opinion, it was enough staff, but they work very slow! All people ask them every few minute to bring something, because they work very slow. I spent around 45 minutes there, and at the end of my visit they still have a lot of empty food plates!!! I was in this hotell last year and it was the same problem with breakfast!!!

AccorHotels certified review
Victor Families - 03/10/2017
« Good, but somehow dated, hotel »

Good hotel generally speaking. Excellent location. Comfortable room, but with some details that show a need for some updates

AccorHotels certified review
Z Friends - 02/10/2017
« Staff Member Creeping Into My Room Whilst Sleeping »

I've stayed twice at the Novotel in Metz France. Second time, a staff member accessed my room early hours in the morning whilst me and my friend were sleeping. A log shown by the manager showed this staff member also accessed the room a few hours before while we were out. The manager is protecting the hotel and his reputation and simply defended the staff and his story that apparently a drunk person tried to enter our room twice and he accidentally opened the wrong room for him twice as the drunk person apparently did not know where his room was. I have never been so traumatized in my life. The behaviour of the person who was trying to creep into our room 5am in the morning was not the behaviour of a drink man. Furthermore, our clothes were hanging before the second door which showed this room belonged to women. The staff accessing the room for this apparent drunk man was only revealed by the manager to us once we explained the safety lock was on while we were sleeping. At which point only a staff card can open the door. The incident was not handled well. No security or staff member came to our room to check if we were okay once we informed them someone was trying to creep into our room and ran when they realised we awake and there were two people as on the system only one person was checked in. The manager Pascal had been informed nor did he try to call us in the morning to check if we are okay nor did he seem fussed about doing a proper investigation but instead insisting he could offer us a night at another hotel. For this he decided to offer a shameful one night refund and upgrade to an exec suite ... where two vulnerable women were sleeping and his staff member Habil was trying to come into our room for who knows what. A log showed this was the second time this person accessed my room and this was only a 24 hour log so I dread to think that he may have accessed my room previously as well? I am grateful my friend was with me that night but appalled at the lack of sensitivity and understanding from the manager and appalled that something like this could happen at a Novotel hotel? Serious security breach and an investigation is taking place via expedia. However despite me logging a complaint via Accor, I've had nobody call me back to discuss or give me an update as to what's going on, if anything. I have proof with pictures and a voice recording with the manager himself confirming all these details. We had to call the police and police had also advised that something didn't seem right from the story. Stories seemed to have changed based on what the staff member told the police and what the manager was claiming however I am not sure if Pascal has done right by reporting whatever really happened to the police and his staff so the police can carry out an investigation. We deserve the truth and justice for what happened or potentially could have happened. As an independent woman, I am now afraid to travel alone and certainly will never be booking with Novotel again or feel safe in your hotel. Thinking that a 4 or 5 star hotel especially such a well known hotel like Novotel would keep you safe?

AccorHotels certified review
James Couples - 22/09/2017
« Perfect for all our needs »

We are very happy staying at the Novotel Metz. Our only grumble is the widely variable rates, and we would stay there more often if the room rates were consistent throughout the year. eg. The same room was three times more expensive 2 weeks later !!! The location, the quality of all the facilities, and being " Dog Friendly" make this Hotel our favourite in Metz.

AccorHotels certified review
Diana Couples - 20/09/2017
« just what we needed »

Overnight on a long journey: grateful for practical, comfortable bedroom, cleverly designed bathroom, uncomplicated friendly welcome and a good breakfast.

AccorHotels certified review
Mr A. Families - 13/09/2017
« First Visit »

Great location, great staff. Would use same hotel if visiting Metz again, pool area very pleasant.

AccorHotels certified review
Steve Couples - 10/09/2017
« Great Location »

Very convenient. The gentleman working the front desk for our arrival and departure was knowledgeable, professional, and efficient.

AccorHotels certified review
Afshin Families - 07/09/2017
« Good location but tired property and very poor cleanliness »

The location needs upgrading and the cleanliness needs to be improved significantly. However, the staff were friendly and the location is convenient.

AccorHotels certified review
P. I. Families - 05/09/2017
« Very nice stay in a central part of town »

Good location, convenient parking area, nice breakfast

TripAdvisor review
Afshin A Family - 05/09/2017
« Tired propery and poor cleanliness »

Overall this was not what we expected of Novotel. The location is excellent and the staff are friendly but the property needs some serious updating and the level of cleanliness was very poor. They waved our parking fees when we complained about the bathroom not being clean but that is not something you should encounter in the first place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Joe2 Families - 03/09/2017
« Joe2 »

We go there every year, reasonably priced, hopefully it stays that way!

AccorHotels certified review
Vic Families - 30/08/2017
« Great stay »

Perfect location, very helpful staff, fantastic value for money!

AccorHotels certified review
Niemand Families - 29/08/2017
« We quite like Novotel »

The experience was good, as always. The only gripe was, we asked for extra pillows in the booking request and did not get them.

AccorHotels certified review
Malcolm Couples - 26/08/2017
« Centrally located,well appointed hotel with secure parking. »

Excellent base for exploring Metz: comfortable spacious room and good choice at breakfast buffet.

AccorHotels certified review
Celestin K. Business - 25/08/2017
« Accueil tres froide »

Employees no proactive enough to help or ask guest. Some of them doesn't know the half pension offer on internet.

AccorHotels certified review
Laura S. Families - 22/08/2017
« Great location and welcome »

Perfect for our stopover, great place!

AccorHotels certified review
David Families - 18/08/2017
« ageing rooms »

We Have stayed at this hotel on many occasions as it is very well located right in the centre. This time we where a bit disappointed with the rooms as they are starting to look really dated and smelled a bit. there better hotels and cheaper near by.

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