Hotel - Novotel Metz Centre
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Novotel Hotel

Novotel Metz Centre Hotel

Place des paraiges  Centre Saint Jacques 
57000  METZ
FRANCE

902 reviews
TripAdvisor Rating Based on 902 reviews
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From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Valentine's Offer from February 11 to 14 inclusive. Room, breakfast, 4-course dinner + 1 glass of champagne and free parking: EUR 175 for 2 people. Four-course set menu + 1 glass of champagne: EUR 45 per person. Book using +33387373839 or h0589@accor.com

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirementsThe Novotel Metz Centre offers spacious rooms which can easily accommodate a family of 4. Choose the Executive Room and enjoy the bathrobes, Nespresso coffee machine and free minibar.

  • 120 rooms
  • 98 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 30 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,934 reviews

Our guest reviews for Novotel Metz Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 902 reviews
AccorHotels certified review
A G. Families - 11/08/2017
« Bed bugs the size of flying ants!  »

We started our 2 week holiday with a 1 night stay in the Metz Novotel . We thought it would be a nice relaxing start. Our room smelt musty and apart from the flash lobby everything else is tired. We went to bed and when we awoke we found that there were bed bugs of all sizes crawling in and over the bed and there were blood spots over the sheets where they had been feasting on us all night. I caught a few in a cup and took them to reception. The size of these things must mean they have been there a while! When I pulled the sheets off I could see blood spots on the mattress cover which weren't on the sheet we had so the cleaners must have seen them! I was given another room to shower in and our stay was refunded but it was a horrendous thought to think we could be taking them with us to our next stop. we were told the manager would be back on duty Monday and would contact us. We have not heard a thing apart from a generic email asking to review our stay! I asked the man at reception if he had any spray to spray our luggage and he said no, usually when this happens we use smoke! That suggests it's not a 1 off! I would not stay here again or any other Novotel for that matter as cleanliness seems a pretty low priority for the hotel!

AccorHotels certified review
Ed Families - 09/08/2017
« Ok »

Reception staff don't look you in the eye one time during check in or out. Not very polite nor welcoming. However, bar en restaurant staff is very nice and do a very good job (seems een bit under staffed). Room is ok for one night. Pool is a great extra. Parking easy and not to expensive.

AccorHotels certified review
Andrew Families - 09/08/2017
« One night in Metz »

Staff were very friendly and helpful Room was a good size Ideal location in the centre of Metz Parking and getting into the hotel was a challenge at first. Lifts were frustrating at times, slow and didn't always go to the floor requested! Especially the list to the car park I received a spam email after booking asking me to pay a receipt for something I hadn't had - beware this happened after a booking for another Accor hotel as well

AccorHotels certified review
Family M. Families - 08/08/2017
« Nice »

Nice breakfast, renovated rooms

AccorHotels certified review
Sven I. R. Couples - 05/08/2017
« What a disgusting room »

Booked a superior room as the location in the middle of town with underground parking was very attractive. Great welcome at reception but when we entered the room OH MY GOODNESS how disgusting! 4star superior hotel?? I have seen cleaner train station rest rooms! ( see photos, this isn't just a moan) I did see other reviews with similar experiences but thinking it is 4 start AccorHotels it surely can't be... it is! Bring your own cleaning products ladies and gents, you will need them. The rest was actually really nice. Very modern clean bar and breakfast area including very very good staff that managed bus loads of breakfast munchers. Take my hat off! It was super busy with at times 10 people lining up just to get a coffee. As AccorHotels club members we always get a welcome drink voucher. This was not given to us and when we asked the receptionist was quite awkward about writing one out. At the bar the staff didn't seem to know what to do with it so we explained it in english... well, we did end up with it but I felt more welcomed at the local MacD. It seems from other reviews that since 2017 it has all gone a bit downhill at this location. Real shame! So not AccorHotels standards and given the great location it is like drinking good wine with economy sausages :( I hope management will pull their finger to fix the problems out and not just give the usual comments how sorry they are tohear...blahblah...

AccorHotels certified review
Sarah B. Families - 29/07/2017
« A fab hotel »

A great hotel in the very centre of Metz. Good parking facilities and a great breakfast.

AccorHotels certified review
Selis Couples - 28/07/2017
« We had a very pleasant stay in your hotel »

By mistake we booked one night short. Although you were fully booked you manage to extend our stay. Bravo. On the negative side you did not accommodate our wish for a smoking room, but this was corrected the next day. I noticed that no points for this stay have been added to my account.

AccorHotels certified review
Paola B. Families - 26/07/2017
« Mrs Baker »

Clean hotel, efficient and polite staff, very comfortable bed.

AccorHotels certified review
Juan C. Families - 25/07/2017
« NOT SO BAD NOT SO GOOD »

THE LOCATION WAS REALLY GOOD BUT WITH ONLY ONE LIFT IT WAS DIFICULT TO USE IT. THE BREAKFAST WAS A CAOS, TABLES UNTIDY, NO FORKS NO KNIVES, NO NAPKIN AND A BIG QUEUE IN THE COFFE MACHINE DUE TO THEIR BAD WORK, NONE OF THE WAITERS TRIED TO PUT MILK IN ONE OF THE ALTHOUGH MANY PEOPLE REQUESTED IT

AccorHotels certified review
Martin M. Business - 20/07/2017
« martin meredith »

you are out of date with your breakfast for people watching their diet. nice but heavily bread orientated, not good. Bathroom poor, dangerous for people like me in there sixties

AccorHotels certified review
Keti Couples - 16/07/2017
« A pleasant stop over in Metz »

The hotel's excellent location in Metz is highly appreciable and so is the availability of an underground parking in the basement (both being decisive factors for my booking of this hotel) . The room was spacious and clean but there were not enough wall sockets ( I've located just one ) to charge the mobile phones and the like . A mini bar was functioning but empty (!). Besides, I think the futniture as well as the room décor in general are already somewhat outdated. I found the bathroom with a sitting bathtub a bit less functional. Good and attentive staff at the restaurant but I had an impression that hotel receptionists were less welcoming ( I was the only client at the reception desk upon my arrival but had to wait good 7 minutes before one of the 2 employees took notice of my presence, really I felt like someone who was interfering with their more important work)... Also, I find your policy of blocking an amount on the client card as unbecoming for a hotel of such claimed standing for it tantamounts to suspicions that your clients will run away leaving behind their unpaid bills ...Also, I did not understand why the restaurant staff could not charge my dinner bill to the room and made me pay it separately ? A natural question comes to one's mind : then, what was the amount blocked on my card for? However, I appreciated your restaurant's manager's offer of a drink which was inadvertently excluded from the restaurant's bill by the attending waiter . Another question: according to your receptionist's explanation the blocked on the card amount will take a few days to be returned- why (it's common knowledge that at any ordinary shop a sales person makes this transaction in the client's presence...) ? Hope you'll find these remarks useful.

AccorHotels certified review
Graeme T. Couples - 29/06/2017
« Overnight touring stay in Metz »

We found it quite difficult to find the hotel in Metz city centre as we drove in. However, our exit went a lot better. We had a nice quiet room and it was very comfortable. Dinner was very good and we enjoyed a delicious dinner. Whilst but breakfast was poor. We had specifically requested a simple continental break and the receptionist confirmed this. We were still charged a full €15 each for that. In addition the brown bread was dry and when I asked for fresh bread I was told there was none. One coffee machine did not work properly either and despite informing the staff - nothing happened. It was very poor. However, with this one exception was very good.

AccorHotels certified review
Jm Families - 25/06/2017
« Breakfast was great! »

The front staff at Metz didn't seem pleasantly wanted to serve non French speakers. It could be due to Metz is a small town and the people in general are not very friendly with outsiders. The bathroom smell, however the staff addressed it immediately. The room was big and the cleaning ladies did an excellent job and were very courteous. Overall, it was a good stay!

AccorHotels certified review
Anonymous Families - 18/06/2017
« Dobra lokalizacja.  »

Well located hotel. Slight modernization would be nice

AccorHotels certified review
Danny W. Families - 16/06/2017
« Warm reception and wonderful treatment  »

The hotel employs a helpful, friendly and caring staff who do all they are able to ensure a wonderful stay. Our room was clean, comfortable and spacious.

AccorHotels certified review
Stef Families - 10/06/2017
« Pleasant stay for one night »

The location in the city centre is perfect to roam around Metz. The hotel is rather functional and quite big, but was okay for us for one night. The staff was very friendly, and helpful, especially towards our child. Our toddler liked his welcome gift and the playground outside. Reasons for rating lower: Bathroom - black stains in the bathtub Breakfast - variety was great, only if you like savoury dishes, this was missing (a few tomatoes, cucumbers etc. would already improve this) Bar service - the staff was very nice, but the bar was rather understaffed, service took too long

AccorHotels certified review
Tom B. N. J. U. Families - 05/06/2017
« Hotel is Central to Everything! »

We arrived at the hotel early and were advised that our room was not ready. We went out for the day and returned somewhat later and the room was ready and was quite nice. The staff was very helpful and the hotel was very well kept. The beds were comfortable and the room was big enough to acomodate 3 people.

AccorHotels certified review
Pekka Business - 30/05/2017
« Very Nice »

Everything was smooth and nice.

AccorHotels certified review
Francoise J. Couples - 30/05/2017
« Kept awake late in the night after a whole day driving from England.  »

Girl handball team partying half the night over our heads and when we phoned downstairs to complain, somebody came to hit our door really violently. We did not know at the time it was a bunch of teenage girls with strong arms, thought it might be a huge aggressive guy, so we did not open. The violence of the knocking on the door did not make us think they were coming to apologise. I don't think the receptionist had told them we had been up since 4:00 and driving all day. Really a pity to have paid extra for the executive room to then fall asleep so late, that we were not able to leave early as planned.

AccorHotels certified review
Anonymous Couples - 29/05/2017
« Great stay in a great location »

Upon arriving, the exterior of the building caused a little concern. As soon as we entered the hotel we no longer had any. The staff was helpful and friendly and the rooms were very comfortable. The breakfast was not good at all. When we arrived around 8 am most tables were filled with dirty dishes and no one sitting there, there was also barely any food left. However, overall I would certainly stay here again but just grab breakfast elsewhere.

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