Hotel - Novotel Metz Centre
Novotel Hotel Novotel Hotel

Novotel Metz Centre Hotel

3.5/5 1,061 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • pets allowed 6  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirementsThe Novotel Metz Centre offers spacious rooms which can easily accommodate a family of 4. Choose the Executive Room and enjoy the bathrobes, Nespresso coffee machine and free minibar.

  • 120 rooms
  • 98 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 30 family rooms
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,982 reviews

Our guest reviews for Novotel Metz Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,061 reviews
Couples - 27/11/2018 TripAdvisor review
« looking for "good" ! »

i am not sure if it is very good but it is a tricky questionaire because we have to jump from average to very good with no good in-between.catering above novotel average, cuisine and menu very good.toilet paper in short supply!car park excellent for such a central location.we enjoyed our stay and hope to return.

Anonymous Families - 17/10/2018 AccorHotels certified review
« Ok'ish »

Room have been renovated, bed linens and beddings ok, everything was ok, expect for the welcoming which was a bit cold or impersonal.

Anonymous Business - 14/10/2018 AccorHotels certified review
« Disappointed »

Breakfast Tuesday and Wednesday morning was an array of empty plates due presumably to a coach party booking Staff were not there usual until Friday when an occasional bonjour was delivered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Matthew S. D. Business - 30/09/2018 AccorHotels certified review
« Excellent »

Excellent

Amanda Couples - 15/09/2018 AccorHotels certified review
« Spacious, present but tired »

Check in difficult as no English spoken. Room huge but tired with tatty windows, paintwork and scabby bathroom. Feb location

osbornemp Family - 13/09/2018 TripAdvisor review
« Thank goodness the location was as advertised... »

We booked for the location, travelling through Metz for one night and needing dinner late in town. From that point of view it's great. Unfortunately the hotel wasn't the normal standard I expect from a Novotel, and our family room was 3 star quality at best. The separate WC in the family room looked like something out of a seventies hostel. The outdoor pool was certainly not heated so unusable. Still not clear from the website whether it is supposed to be heated or not. We knew parking was not on site, but hoped basically next door in the St. Jacques public car park. Unfortunately the height restriction and our roofbox meant having to look further away. The girl on reception tried her best to see if she could get us on the small forecourt (as others seem to have done from reviews) but it was blocked by a coach before we could park. Hotel duty manager was extremely unhelpful after that and more than a little rude. We parked in an open public car park 400m away overnight, which was OK but a worry and certainly a risk. If you value your car don't stay here. Buffet breakfast next day was very good, but on balance I wouldn't stay again. Needs a new manager and some money spent on the rooms and corridor spaces to justify the rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel Metz Centre. Sincerely, Pascal CHAUVEAU General Manager

Leandru-gheorghe B. Business - 02/09/2018 AccorHotels certified review
« I had a rapid and sound reservation yet the communication with the hotel was rather difficult. »

We enjoyed having two doors between us and the coridor. The separation between shower+sink and toilet set, into two rooms, can cause some hygienic issues. The bed made some specific sounds when pressed in some areas. Our opinion is that 0.5 l per day, of mineral water, for two persons is an inappropriate ration of water. Please do firmly consider building an exchange cabin and a shower in the swimming pool area. Please consider extending swimming pool programme from 7 to 23.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandru B., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Robert A. Couples - 01/09/2018 AccorHotels certified review
« Satisfied »

Very pleasant one night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Abi H. Families - 30/08/2018 AccorHotels certified review
« The hotel is ok, not as good as other Accor hotels. »

The Novotel Metz looks very uncared for both inside and out. We had two rooms as we were a large group, the suite was ok, it was clean and the beds were comfortable but the other room was shabby and not very clean. There were no toiletries and the WC had a very unpleasant smell. We changed that room and the other one was better. The whole hotel is in need of a face lift. The photos on the website are not really representative of how the hotel looks today. The one thing that was great was the staff, as always the Accor staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abi H., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

L. Couples - 25/08/2018 AccorHotels certified review
« Fine »

Good overall during our stay but it's not acceptable to have a so dirty windows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe L., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

G. Families - 24/08/2018 AccorHotels certified review
« Great location, roomy suites but need a few more doors and stain removal! »

We found the central position of the hotel ideal for our two-night stay. The hotel staff kindly let us park our minibus/van in front of the hotel as it was too tall for the car park. Breakfast was fine and the bar area attractive. On the less positive side the two suites lacked privacy and the second floor suite, especially, had some permanent stains on the carpet and furniture. There also seemed to lack adequate sound-proofing. There was no door between the two sleeping areas in the third floor suite and no door to the bathroom in the second floor suite. Our daughter was a bit embarrassed to have her shower when we were in the bedroom as we could see into the bathroom when we were on the bed. So we had to go into the other room. Fortunately our three boys were in the suite on the third floor so the missing door was less of a problem. I paid a promotional price for the suites but if I had paid the full rate I would have complained. The swimming pool was definitely not 26°C as advertised,more like 22°C. We have a pool at home and know what 26°C feels like! So a mixed hotel experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicky G., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Mark F. Couples - 24/08/2018 AccorHotels certified review
« superb »

friendly comfortable clean efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark f., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Mrs S. Families - 21/08/2018 AccorHotels certified review
« Great public areas bedrooms disappointing »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Couples - 21/08/2018 AccorHotels certified review
« Nice lobby, bar and restaurant but disappointing old room... »

During our stay, we appreciated the lobby, bar and enjoyed a good food at the restaurant. I also have to mention the kindness of all the employees we met. However, we were a little bit disappointed by the higher level. The hallway smelled stalled, we had a room that was probably renewed years ago and that also smelled...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xavier H., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Janny Families - 17/08/2018 AccorHotels certified review
« Overnight stay with family »

Hotel and room modern and comfortable. Great air-con (needed during 36deg heat!). Ate lunch in restaurant, and had breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet S., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Families - 17/08/2018 AccorHotels certified review

Everything was the best !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald M., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Rob Families - 12/08/2018 AccorHotels certified review
« OK stay. »

Comfortabel but dated room. Nice pool and really good location. A bit chaotic and poorly stocked breakfast.

Per Families - 04/08/2018 AccorHotels certified review
« Fine stay. Good location. »

Fine. I still wonder why the reserved credit Card deposit has not been released ten days after the stay.

Mike Families - 04/08/2018 AccorHotels certified review
« A great night sleep at short notice »

Air conditioned room was a great respite from the hot hot summer! We were grateful that you could accommodate our family of 4 plus a dog without a booking, after delays on the channel crossing meant we couldn’t reach our ultimate destination. Nice breakfast too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister d., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Families - 30/07/2018 AccorHotels certified review
« Prima »

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Theo K., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates