Hotel - Novotel Metz Centre
Novotel Hotel Novotel Hotel

Novotel Metz Centre Hotel

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3.5/5 1,005 reviews
All hotels in Metz
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 6  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirementsThe Novotel Metz Centre offers spacious rooms which can easily accommodate a family of 4. Choose the Executive Room and enjoy the bathrobes, Nespresso coffee machine and free minibar.

  • 120 rooms
  • 98 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 30 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,587 reviews

Our guest reviews for Novotel Metz Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,005 reviews
AccorHotels certified review
James K. Families - 08/06/2018
« Non working elevators didcriminatory to handicapped people »

Horrible. The tiny elevator is bad enough when it is only one working; we experienced both our of service late at night. Management has no back up plan to shuttle people to lobby, in fact hid from any responsibility. Staff just shrugs shoulders it's such a common experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James K., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

TripAdvisor review
Family - 06/06/2018
« Elevators from main entrance street and parking level are a disaster »

Elevators from street level and parking are horrible, tiny and it took 45 minutes to get to lobby to check it. Then you change elevators to room. Bad enough for check in. But we went to dinner, upon return no elevators to lobby worked. Also the night bell didn’t work. Staff should have been posted to assist. My handicapped sister and rest of party with 3 rooms had to walk several blocks around the hotel and up many sets of stairs. Handicap people stay away from this hotel! One so called executive room had dirty carpet including cigarette burn holes in carpet. Other executive room was fine except hose was not connected to the vaunted Novotel rain shower. Breakfast was lovely except I dined early and found sliced bread frozen. Later all bread was fresh and lovely. Don’t go to breakfast at 0630 opening. The manager Pascal Chauveau listed patiently to my ferociously complaint on non working elevators and made an adjustment. This Novotel must ne Otis Elevator’s best customer and Otis is screwing this Novotel and every xpcustomer. However nothing can compensating for the pain and suffering of my handicap sister and the ruining Metz visit which was a tribute to my diseased father who helped liberate Metz in WWII. I chose Novotel because of good experiences in Asia and Australia. Metz Novotel was an aberration.

AccorHotels certified review
Anonymous Business - 02/06/2018
« Ok, as expected »

As usual, it much to say more Bit disappointed by the room though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic M., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Anonymous Solo - 23/05/2018
« Ece »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edouard G., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Timothy S. Business - 20/05/2018
« Good expereince, friendly and attentive staff. »

Good service. Better menu service (particularly vegetarian and vegan items), but still could do more. Friendly staff - they tolerate my lack of French!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim S., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
S. Families - 07/05/2018
« Exceedingly pleasant stay »

Housekeeping was the one area that could be improved especially in the bathroom shower stall floor was not cleaned throughout our stay The front desk staff were excellent and extremely helpful - they helped us to arrange a short tour of the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berry S., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Vidar L. Business - 03/05/2018
« Good standard of rooms but expensive breakfast. »

Convenient located and high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vidar Liljekvist, We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

TripAdvisor review
Business - 13/04/2018
« Two nights »

Very good - in the city center and the professionals attention and kindness. Acceptable - room (old fashion furniture...nice bathroom, sanitary a little depressing) Low ratio quality/price (the only reason is location)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you to share your staying in Novotel Metz center on website Tripadvisor. We hope to see you again Sincerely Pascal CHAUVEAU General Manager

AccorHotels certified review
Sj Families - 10/04/2018
« Nice location, stay made comfortable by the staff »

We chose the hotel for its location in the centre. It was indeed very practical to walk it to the shops and restaurants. The room size and its amenities size were good. I only found that the carpet was rather dirty under the folding bed which was already unfolded upon our arrival. Probably the cleaning lady chose to open the fold-in sofa for not having to vacuum the whole place or maybe it's just a miss... It wasn't nice for our young-aged son who would spend his time playing on the floor. The room view has nothing spectacular but I guess it would have been the case for almost all rooms given it's in the city amidst buildings. I was pleased with the bar helping me with some extra teabags and warm milk for using in the room. We didn't find the breakfast so tasty and varied. There are no custom cuttlery or cups for children use although we could see that a lot of families with children used the hotel. We didn't try the pool and neither enquired about whether it was heated and open at that time. Our son enjoyed the children's corner with games.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeetoo Shameema, We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Carlos C. D. S. S. Families - 09/04/2018
« It was ok »

Room was ok but heating was not working, so the room was very cold. Reception told me the only thing they could do was to give me a mobile heater to turn on at the room. Also, reception did not pay attention that I am platinum customer and did not give me my welcome drink. I had to remind her about it later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Chesman De Souza Serra, Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Claire Families - 06/04/2018
« like sleeping in a dishwasher »

the room was stifling hot and we were kept awake all night by a noise of turbulent running water

Our hotel has responded to the review
Our hotel has responded to the review

Dear claire S., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Kjeld Business - 29/03/2018
« Good location in Metz with quiet rooms »

Great location in city center of Metz. Shops around and good parking. A bit difficult to your way around the parking basement since located in a shopping center. Breakfast good with selections. I liked the quiet rooms. No noise even in center. A bit outdated hotel. But will come back if in Metz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjeld Schmidt Christensen, We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Mrs R. C. Families - 18/02/2018
« Stop over »

It's be first time we gave stayed in this Novotel. We received a friendly welcome. The room was comfortable with everything we needed. We ate dinner here which was served by a friendly waitress and took the trouble to ensure we. Could understand. All the staff we encountered were extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita C., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Pierre R. Business - 09/02/2018
« A Spacious room with a view »

The Hotel is well located at the heart of the old town, The Cathedral and the St-Jacques Shopping center. I enjoyed the renovated lobby. It is spacious, full of colors, and functional with its bar, Web corner and eating area. The room was confortable, clean and had good controlled temperature. It has Wifi, a big Led TV, a mini fridge and a boiler for tea and coffee. The bathroom is big and modern. The only thing I was missing was the black shoe polish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre R., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Timothy S. Business - 08/02/2018
« Pretty good. »

Was pleasant. I stay there regularly so it’s a bit of a home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy S., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Fred Business - 13/01/2018
« Nice as expected »

It's good as usual Location is great as in the city centre, quite easy to get to and park Rooms are alright as in comfy and clean I love the restaurant/bar area. It is trendy and quirky... nice place to relax....just have to wait for waiters some times

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERIC M., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Pascal T. Families - 03/01/2018

Dinner only from 7pm on, too late when staying with children 1 person in the bar is not enough, waiting too long for drinks first day problems to contact room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal T., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
B. L. Solo - 28/12/2017
« personnel gentil »

gentilllesse,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leone B., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Rua Couples - 14/12/2017

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ria M., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

AccorHotels certified review
Jeff N. Couples - 13/12/2017

all in order

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeffrey n., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

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