Hotel - Mercure Orleans Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Orleans Centre Hotel

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4.0/5 847 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00H00 - 24H00
    • Opening hours : Week-end 00H00 - 24H00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our restaurant will be closed on December 24, 2016 (lunch and dinner)

Hotel location

Our rooms

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services.If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

  • 111 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,470 reviews

Our guest reviews for Mercure Orleans Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 847 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Russell T. Business - 13/04/2018
« Great room, shocking dinner experience...... »

I order a burger at the restaurant, I asked for it between medium and well done. when it arrived it wasn't cooked well at all and was still very pink, and rare in parts. I asked prior it t be changed, 10 mins later the same burger came out cooked in the middle, and rare around the outside. I asked agin for a fresh one, and Claire-Marie, who I had been super nice too until this point, decided to "educate" me on why I was wrong, in the middle of the restaurant, and justify why the food was correctly cooked. (I travel to France monthly, its my 4th stay in your hotel in Orleans, I'm not unaccustomed to the coking practices of the French - which are usually awesome. I sent the burger back, the same one came back again burnt to a crisp, with the fries being heated again (fourth time), and of course were all dried out and inedible. At this point I spoke to the reception desk as I really didn't come to dinner to have a lively debate with Claire-Marie, I certainly didn't expect a member of staff to be rude to me. I asked for the hotel manage to contact me the next morning, of course they didn't. I travel every week, and I am in different hotel in a different country weekly. This is the worst, and most uncomfortable i have felt in a hotel restaurant for a couple of decades. In contrast I had a great burger in the Continental hotel in Oslo last night - and it was cooked as you would have expected it to be.

AccorHotels certified review
Moshe Couples - 13/04/2018
« A over night stay »

Not matching a 4 stars hotel as described

AccorHotels certified review
Diane R. Couples - 09/04/2018
« Great location but not a lot of sleep »

Ideally situated. Lovely hotel, friendly staff. Clean rooms but it was very warm and the in room air conditioning was controlled centrally, so couldn’t adjust, too warm. Couldn’t sleep. Opened the window but too noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIANE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
David Couples - 06/04/2018
« Nice hotel, nice room, nice people disappointing restaurant. »

All good staff but we think you should say that the Dinner offer is from the Daily menu only. My wife wanted chicken ( not expensive!) from the a la Carte menu and was told no. My steak ( from the daily menu) was very tough. We asked for fries instead of potatoes and were charged 7 euros! No !!

AccorHotels certified review
Anonymous Couples - 05/04/2018
« Friendly staff and good location »

Convenient and open to pets

AccorHotels certified review
Erik V. L. Business - 01/04/2018
« Good »

Good. WiFi could be better. Changing up the menus would be good too. Add some free weights or repair the machines in the “gym”

Our hotel has responded to the review
Our hotel has responded to the review

Dear SCOTT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Rs Business - 01/04/2018
« Very good hotel in the city center »

Good performance for the dinner and the breakfast. Hotel in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RENE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Gauthier Business - 01/03/2018
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur CLARET, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Orléans Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Christophe TIRVERT MANAGER

TripAdvisor review
Couples - 23/02/2018
« Comfortable hotel »

Reception, restaurant and bar area were relatively modern in decor. Rooms were comfortable and spacious, although not as modern in decor as the main hotel areas. We also had a lovely large balcony off our room overlooking the Loire River.

Our hotel has responded to the review
Our hotel has responded to the review

Hello We thank you for your comment. We are very happy that your stay went well. See you soon Christophe TIRVERT

AccorHotels certified review
William T. Families - 18/02/2018
« One of the best hotels I have ever stayed in »

Perfect stay in a perfect hotel manned by perfect Staff who could ask for more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM TURNBULL, We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Paul S. Business - 14/02/2018
« Happy with the overall experience »

I've stayed at this hotel for many years now, probably more than 15. The staff are very good and make me feel very welcome, so thank you. It's good to see many of the staff have been there for several years. Breakfast choice is always good and it's good to see the dinner menu has improved. During my last stay I slept in room 605, there was lots of noise coming from above, although I don't believe it was another guest. I wasn't sure what it was but the noise sounded mechanical, it could have been the lift, it went on all night for both nights of my stay. Just some points from my experience in the hotel. I'd like to see more tea and coffee in the rooms. The bottle of water in the fridge is never replaced. A better choice of TW channels, more English speaking options, movies that you can pay for. It's impossible to have a shower in some rooms without water going all over the floor, not all, but some! Some of the bathroom sinks drain very slowly. There is not always someone at the bar when you need a drink, it's got better but still not great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Dr J. E. B. Families - 14/02/2018
« Excellent services and staff »

Well looked after. No problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
U. P. Business - 09/02/2018
« Ambiance agreable »

RAS

AccorHotels certified review
Gordon N. Business - 04/02/2018
« Very nice stay. Great personnel. Room a bit warm. »

I enjoyed my stay. Benoit and Matthieu were extremely helpful and friendly. Room was nice but a bit too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDON R n., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Giu Business - 02/02/2018
« Great experience »

Great hotel, next to city center. Rooms are big and quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIULIA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Travis W. Business - 01/02/2018
« The staff really understood me as a customer. Extra smiles and assistance made my trip to really enjoyable. Thank you very much. »

I want to call out some of the staff because I felt they went above and beyond in making me feel comfortable and to enjoy my stay, but they all did this. Check in and check out was simple, desk staff very helpful, wait staff helped my choose meals and did great, and the bartender helped provide many laughs after a long day.

AccorHotels certified review
Pc Couples - 16/01/2018
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Noel Families - 03/01/2018

Alles ookk

Our hotel has responded to the review
Our hotel has responded to the review

Dear NOEL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Mrs S. Families - 01/01/2018
« Florence was fab »

Our 8 year old daughter was unexpectedly sick all over her bed at 1:30am (we think it was food poisoning from a restaurant in town, where we ate dinner). I went down to reception to get new sheets, etc, and Florence was extremely helpful. She deserves some recognition, as vomit is NEVER pleasant to deal with. Thanks, Florence!

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREGG S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Jacqueline H. Couples - 01/01/2018
« Overnight stopover »

Superb as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

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