We generally love staying at this hotel and have done this for over 15 year. The used to be always friendly, efficient and professional. This time the response the waiter when we asked for a carafe of tap water was very negative when he said that the carafes were reserved to the restaurant we asked the sommelier too who said the same and said he would not advise us to drink the water from the tap in the bedroom. He sold us a bottle of Evian. We were concerned to know what was wrong with the tap water as we drink it in the restaurant. The next day the reception staff seems surprised and were apologetic and did charge for the bottle of Evian. We must it is the first time we were refused tap water from an hotel. The waiter was rather unfriendly. F. l.

As usual a most pleasant stopover. Our only disappointment was that the breakfast was not up to the normal standard. No scrambled egg and when replenished it was cold. Staff as attentive as always

Good reception -pleasant room with river view-easy secure parking-good location with river walks and relatively close proximity to town centre and cathedral. Breakfast good and evening meal also satisfactory.

Everything was very smooth from the checkin to checkout. Reception staff were friendly and helpful. Had an excellent meal in the restaurant with great service.

Our stay was for four days. The staff made sure to make us feel welcome. The restaurant was great. Letting dogs into your hotel not great. Dogs may be a friend to their owner, but not so to others. When asking about letting dogs into the hotel I was told that it was encouraged. Letting dogs sleep in any of the rooms in your hotel is not acceptable. Just the thought of sleeping in a bed that a dog slept in was very uncomfortable. It may be great for the dog's owner, but those of us who do not have pets we should not have to endure their wishes. Even though you may charge 8 Euros for the pet you cannot tell me that the minimal amount charged covers for the potential of flees in the room, bed, blankets, pillows and carpet that dogs leave behind. Also, when did it come down to that a pet overrides a human when staying in a hotel. Who is the paying customer? By the way one dog was known for biting and was acknowledged by staff to have bitten them. Why do I have to worry about such things when staying as a guest. Also, some of us are allergic to pet dander. It may open you up to further complications when a hospital visit is required when staying in your "dog friendly" hotel. Tell your customers to not be so cheap and kennel their dogs. The eight euro's is a bargain for them, while causing us to have to endure their companion status. Finally, there is no notice on your website or when calling that you allow dogs. Heads up folks this is a major consideration issue.