Mercure Orléans Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,007 reviews
Mercure Orléans Centre Hotel
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Room 1

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Hotel extras

  • Fitness center, pool and terrace. Shiatsu massage for our guests every Wednesday evening.

  • Outside parking or secure undercover car park (fee applies).

  • Restaurant awarded "Maître restaurateur" (master restaurateur) status

  • Family room, crib available. 10-minute walk to the city center.

  • Jazz evening at the bar, every 3rd Thursday of each month until April.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request (Nearby)
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request (Nearby)
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000
orleans
france

Tel: +33238621739

Fax: (+33)2/38539534

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 110km / 68.75 miles

  • By plane

    PARIS ROISSY At 160km / 99.42 miles

  • By plane

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By helicopter

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By car

    ORLEANS CENTRE At 4km / 2.5 miles

  • By car

    ORLEANS LA SOURCE At 15km / 9.38 miles

  • By car

    ORLEANS SARAN At 10km / 6.25 miles

  • By train

    GARE D'ORLEANS At 2.99km / 1.86 miles

  • By train

    LES AUBRAIS ORLEANS At 10km / 6.25 miles

GPS :47.897987, 1.896331

Our accommodations

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services. If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

Superior room with large bed and sofa

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with balcony overlooking the Loire River

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Privilege Room, View of the Loire

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: River side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with two double beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room, large bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE M

Type of cuisine: French

Our chef and our team have achieved the "Maître Restaurateur" label. We only work with fresh products processed on-site. Our menu is full of regional and seasonal produce. Enjoy our terrace in the summer.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUAI 44

Photo non contractuelle / Strictly non binding

Enjoy our "44" bar every day until midnight. Mathieu, our barman, will introduce you to our excellent whisky cellar and cocktails. On the third Thursday of every month, we host a jazz evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,522 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,007 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good choice, conveniently located

Customer review rating 4.4/5

Ml Couples - 17/06/2019 AccorHotels certified review

We were travelling by car via Orleans and valued the fact of a convenient garage possibility. Sundays is not a good day for eating out in France, but the hotel restaurant was good. rooms were nice and spacious. The building itself however looks rather drab. only a short walk to the city sights.

Dear MARCIA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre Bords de Loire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Duclos, Hotel General Manager

Good location for overnight stay

Customer review rating 4.4/5

Bill Families - 17/06/2019 AccorHotels certified review

We have used this hotel a number of times because it is well situated for the old city and has good facilities.

Dear WILLIAM G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre Bords de Loire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Julie Duclos, General Manager

Excellent stay

Customer review rating 4.4/5

David H. Couples - 16/06/2019 AccorHotels certified review

Overall excellent stay. Staff very friendly and extremely helpful. Room nicely furnished and very clean. We were a bit disappointed with the rather small menu for dinner in the restaurant and the lack of teaspoons at breakfast to eat boiled eggs. But these are small details and otherwise we could not fault the hotel.

Customer review rating 4.4/5

Anonymous Couples - 15/06/2019 AccorHotels certified review

The hotel was very nice and the location was perfect to visit the town.

Dear MARTINE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre Bords de Loire. It is always a pleasure to read the satisfaction of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Duclos, Directrice

Another excellent Mercury Hotel!

Customer review rating 4.4/5

Margaret S. Couples - 15/06/2019 AccorHotels certified review

A very enjoyable start to our holiday. Could not fault the room, the staff or the food in the restaurant.

Adequate. Cardboard coffee cups and easily broken plastic drinking tumblers provided in rooms are chael and nasty and less than adequate given the cost of accommodation.

Customer review rating 4.4/5

John T. Couples - 13/06/2019 AccorHotels certified review

Generally ok but the restaurant menu for evening meals lacks variety. Breakfast is expensive but depending upon your requirements is very good and varied. The rooms lack clothes storage space if you are staying for more than a couple of nights or are sharing with children.

Good hotel. Shame about the change in Senior's breakfast policy though.

Customer review rating 4.4/5

Paul S. Couples - 12/06/2019 AccorHotels certified review

We've stayed here several times, and always a good experience, politie staff, well positioned hotel. They changed policy on providing free breakfasts for the over 60s however without us knowing, which was unfortunate.

Excellent

Customer review rating 4.4/5

Vimal Families - 11/06/2019 AccorHotels certified review

Very clean rooms ! had a excellent stay at the hotel!

Welcoming, friendly, clean and comfortable, excellent value for money, enjoyed the upgrade.

Customer review rating 4.4/5

Tricia C. Friends - 10/06/2019 AccorHotels certified review

Welcoming and efficient staff, the upgraded room was a pleasant surprise and the whole experience is one to be enjoyed again.

Dissatisfied

Customer review rating 4.4/5

Ms W. Families - 08/06/2019 AccorHotels certified review

The staff were pleasant. The room, however, was very poor. The carpet was worn in areas that looked like stains had been removed. The bathroom had noticeable black Mould which Is extremely unhygienic. I was travelling alone with my 3 children and we had arrived late after a long drive to leave early. The restaurant food was average. I remember this from our last visit too. The pesto sauce was bland and the pasta over cooked. The burgers looked interesting but the meat had been reheated so was tough in texture. This is a real shame as your location is perfect for travellers and visitors of Orlean. The staff were pleasant.

Orleans

Customer review rating 4.4/5

Carole Couples - 07/06/2019 AccorHotels certified review

Short stay couples break

Good stay

Customer review rating 4.4/5

Nigel M. Couples - 05/06/2019 AccorHotels certified review

Good quality room and service although breakfast is a bit of a mad scramble as waiters were rushing around and nearly knocked over an elderly disabled man without realising. It all seems a bit messy due to the centre coffee/tea island dividing the breakfast area.

ok a bit basic

Customer review rating 4.4/5

Anonymous Couples - 03/06/2019 AccorHotels certified review

room ok bathroom a bit basic the roof over the bathtub close to the short wall is very dirty. windows dirty

Dear LORENZO G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Duclos Hotel General Manager

Acceptable and outdated

Customer review rating 4.4/5

Andrew L. Business - 29/05/2019 AccorHotels certified review

Smooth check in and check out. Rooms are outdated and in need of repair in some areas. For example the room had a bad smell because the shower drain or plumbing needed repair. If you ran water in the drain, the smell instantly went away.

Another very enjoyable stay

Customer review rating 4.4/5

Geoff B. Couples - 22/05/2019 AccorHotels certified review

As ever another enjoyable stay in this well run and well located hotel. Diner and breakfast up to usual high standards. We will return.

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre Bords de Loire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Duclos General Manager

Punaises

Customer review rating 4.4/5

Steve B. Couples - 16/05/2019 AccorHotels certified review

The food was good, the service was excellent. BUT, to wake up at 02.11 (noted on my Fitbit watch) and see 2 bed-bugs crawling around was the end of the night's sleep for both of us. The receptionist gave us 50 % off the price of the room. I was in no state to argue. We should have had 100%

Dear STEVE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, 100% discounted, according to availability. Sincerely, Mrs Julie Duclos, Hotel General Manager.

Very good

Customer review rating 4.4/5

Russel Y. Couples - 15/05/2019 AccorHotels certified review

Staff was wonderful. Location was very convenient.

A relaxing experience

TripAdvisor rating 4.0/5

naposum Family - 09/05/2019 TripAdvisor review

We received a warm welcome, all employees were nice, polite and also with good sense of humour. The breakfast buffet meet our expectations for quality and varieties, I highly recommend it. Rooms are fairly basic but quite spacious. The hotel is very conveniently situated just a few minutes walk from the city centre. Overall a very good experience.

Dear Naposum, We would like to thank you so much for your nice comment. We hope to welcome you again. Best regards, Julie D. Hotel General Manager Mercure Orléans Centre Bords de Loire

Embarrassing as I was in charge of booking for 3 other couples

Customer review rating 4.4/5

Marcia H. Friends - 04/05/2019 AccorHotels certified review

Despite online statement there was no air conditioning available-even asking at the front desk. If the window were open the noise and lights from the streets were too loud to sleep. One member of our group sat at the bottom of the bed to tie his shoe and the entire mattress flipped up. WiFi was spotty at best-usuallly unattainable. Hair dryers got so hot you could not even hold on to them

Nice, quiet, convenient hotel

Customer review rating 4.4/5

Michelle Couples - 27/04/2019 AccorHotels certified review

The room, including the bathroom, was quite spacious and hotel personnel were very friendly. Parking was easy and the fitness center had nice equipment and was clean (though one treadmill wasn’t working when we were there) which was pleasantly surprising for a European hotel. The location was great for walking to the center of the city as well as driving outside the city. My only complaint would be the lack of real coffee cups and glasses. I thought maybe this was a Mercure brand thing as we experienced the same in Amiens last year, but we stayed at a Mercure in São Paulo in February and that room had ceramic coffee cups, wine glasses as well as water glasses. That said, we asked for water and wine glasses at the bar which housekeeping left each day so not a major inconvenience. It was a very pleasant stay.

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