Hotel - Mercure Orléans Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Orléans Centre Hotel

4.0/5 948 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00H00 - 24H00
    • Opening hours : Week-end 00H00 - 24H00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services.If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

  • 111 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,110 reviews

Our guest reviews for Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 948 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jack Couples - 10/12/2018 AccorHotels certified review
« A very comfortable stay, in a good location with secure parking. »

Very pleasant and helpful staff. Welcoming entrance area, bright and modern. Very generous size of room, and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Dr J. D. Couples - 03/12/2018 AccorHotels certified review
« Cigarette smell »

Nice room but annoying cigarette smell which even persisted with open windows. Only one drink for gold members and again paper cups in room which is scandalous for a 4 star hotel. We should not have to ask for proper cups. Excellent restaurant for quality of food and service also for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe TIRVERT MANAGER

jeandT3504OK Couples - 02/12/2018 TripAdvisor review
« Problems »

Room no 311 was nice and spacious with two double beds but with a heavy cigarette smell. We believe this room will neeed a complete refurbishment to get rid of this smell. We were offered another room after the first night but it was not worth it for another night. So room 311 is to be avoided for non-smokers.Again paper cups in the room which is a disgrace for a 4star hotel. We had to ask for proper cups but you should not have to.. Shower over bath is very slippery. Therestaurant was excellent for both food and service-the best we have had in any Mercure.Only one drink for gold card members although two people in room. Breakfast was also great.

Tony N. Couples - 01/12/2018 AccorHotels certified review
« A delightful stay with an excellent dinner provided by your chef and staff. »

A very comfortable stay. We liked the walk in shower and quiet bedroom even though it overlooked busy roads. We had a great view of La Loire. Your staff were very friendly and helpful and also very attentive. We shall certainly stay with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TONY N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Rachel W. Couples - 26/11/2018 AccorHotels certified review
« Hotel priority should be for guests not public »

First night bad as Mecure put a Jazz night on and full car park of public and full restaurant and bar. After long journey we couldn't even get a drink downstairs as all seats full with public not hotel residents. Never mind not being able to park. Needed to order room service for drinks and food which is not want we expected as tired and hungry. All staff however were very good. If maybe your having an event on then offer a discount for us paying to use hotel services. Room service expensive but we had no option as we needed to eat and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

Ron Couples - 13/11/2018 AccorHotels certified review
« Reliably excellent »

Pleasant easy check in and check out. Room sizes excellent very good size bathrooms with excellent showers.

Laurent Families - 06/11/2018 AccorHotels certified review
« Good staying »

We always chose Mercure hotel and this time again, we were very happy of our choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENT T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Marion V. Families - 31/10/2018 AccorHotels certified review
« love this hotel but rooms need renovation »

The team at Mercure Orléans is great and welcoming, and we enjoy the common areas and the details like the piano etc.. However the rooms clearly need to be refurbished, the floor is way too old and the even if the cleaning team does a great job, the rooms do not look fresh

Anonymous Business - 15/10/2018 AccorHotels certified review

in general good experience but the room heating system did not work properly - was not able to adjust temperature from room - reception needed several attemps to get tempedrature up from 18 to "normal" - finally temperature OK but ventilation did not work

Our hotel has responded to the review
Our hotel has responded to the review

Dear : Thank you for taking the time to tell us about your experience at the Caesar Park Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe TIRVERT MANAGER

Paul C. Couples - 12/10/2018 AccorHotels certified review
« accomodation good, food poor »

Typical Mercure, nice rooms, staff correct and polite, breakfast as expected -quite satisfactory but dining room food poor. quite disappopinting-in the quality of meat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe TIRVERT MANAGER

Wendy S. Couples - 09/10/2018 AccorHotels certified review
« A friendly, comfortable stop over en route to eurotunnel »

The receptionist greeting was very friendly and the amen of the hotel were described full to us. The barman was very helpful and we enjoyed a glass of wine before exploring Orléans. The bedroom was extremely clean and comfortable, and everything we needed was there. The breakfast was excellent, with a very good choice. Thank you

Cs E. M. Families - 07/10/2018 AccorHotels certified review
« Ok. Not super, but ok. Room smelled a bit, like it wasn't used for a long time »

I found the service of the breakfast buffet disappointing on Friday 5th of October. No table available (lots of tables not in use, but not cleared up). Hot water for tea ran out, orange juice ran out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEES EVELEENS M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Mrs M. L. E. Couples - 04/10/2018 AccorHotels certified review
« Very comfortable place to stay »

Room was extremely comfortable. We were on the 6th floor and the view was great. Breakfast was very good. Staff extremely pleasant .

Geoff B. Couples - 03/10/2018 AccorHotels certified review
« Another enjoyable visit »

Comfortable room,good service and breakfast at this well run and located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFF B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Ian D. B. Business - 02/10/2018 AccorHotels certified review
« Satisfying »

Good, It is in a very handy location, easy parking, easy to get to and from,rooms are good, very accomodating staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

Nick B. Business - 27/09/2018 AccorHotels certified review
« Then you »

I arrived late and the staff were friendly and helpful to clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICK B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

bodgers2018 Couples - 26/09/2018 TripAdvisor review
« Nice hotel, let down on this occassion by poor planning »

We have stayed at the Mercure Orleans Central several times over the past few years. It is a very nice hotel with friendly welcoing staff.However on this occasion it was hosting the tennis players for the Orleans Open. They had the restaurant block booked until 9pm and drifted in as they pleased, leaving empty tables at various times. We were not allowed in the restaurant until after that. What a shame the management couldn't treat all guests equally and leave 2 or 3 tables for other guests who are paying full pricefor their stay. Come on managers, let's have a bit of considration next time.WE felt treated as second class guests.

Our hotel has responded to the review
Our hotel has responded to the review

Hello We thank you for your confidence. All our customers are treated the same way. No table was reserved for the tennis open. But certainly you came when the restaurant was full. We are really sorry for the problems you have encountered. Christophe TIRVERT Manager

Elly Couples - 25/09/2018 AccorHotels certified review
« Convenient for Orleans centre »

Appreciated the location and the guarded parking. Didnot appreciate that when we had a drink in the bar at about 17.30, somebody was hoovering and rearranging the chairs in the neighbouring part of the restaurant. Very unwelcming at that time of the day. Too little electricity outlets in the room for charging telephones and Ipads. Outdated bathroom. Nice view of the cathedral and the Loire.

R Business - 21/09/2018 AccorHotels certified review
« Rooms more like an Ibis »

Staff friendly and Common parties nice, but rooms Rather simple - more Ibis than Mercure. Given, the hotel is cheap, but by “mislabeling” your hotels you just create frustrated customers.

Mike W. Couples - 18/09/2018 AccorHotels certified review
« A comfortable well situated hotel »

Reception and room excellent. Bar expensive but excellent service. Restaurant limited menu SERVICE VERY POOR. Excellent breakfast

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