Mercure Orléans Centre Hotel 4 stars

TripAdvisor rating 4.0/5 988 reviews
Mercure Orléans Centre Hotel
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Room 1

Number of guests
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Hotel extras

  • Fitness center, pool and terrace. Shiatsu massage for our guests every Wednesday evening.

  • Outside parking or secure undercover car park (fee applies).

  • Restaurant awarded "Maître restaurateur" (master restaurateur) status

  • Family room, crib available. 10-minute walk to the city center.

  • Jazz evening at the bar, every 3rd Thursday of each month until April.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request (Nearby)
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request (Nearby)
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000
orleans
france

Tel: +33238621739

Fax: (+33)2/38539534

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 110km / 68.75 miles

  • By plane

    PARIS ROISSY At 160km / 99.42 miles

  • By plane

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By helicopter

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By car

    ORLEANS CENTRE At 4km / 2.5 miles

  • By car

    ORLEANS LA SOURCE At 15km / 9.38 miles

  • By car

    ORLEANS SARAN At 10km / 6.25 miles

  • By train

    GARE D'ORLEANS At 2.99km / 1.86 miles

  • By train

    LES AUBRAIS ORLEANS At 10km / 6.25 miles

GPS :47.897987, 1.896331

Our accommodations

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services. If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

Superior Room with Double bed and sofa

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with shower unit only, with 1 double bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Double bed

  • Max. number of persons: x2
  • Area: From 40
  • Views: River side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 double beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE M

Type of cuisine: French

Our chef and our team have achieved the "Maître Restaurateur" label. We only work with fresh products processed on-site. Our menu is full of regional and seasonal produce. Enjoy our terrace in the summer.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUAI 44

Photo non contractuelle / Strictly non binding

Enjoy our "44" bar every day until midnight. Mathieu, our barman, will introduce you to our excellent whisky cellar and cocktails. On the third Thursday of every month, we host a jazz evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more
Mercure Orléans Centre Hotel Meeting Room

Our guest reviews for
Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,424 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

988 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Punaises

Customer review rating 4.4/5

Steve B. Couples - 16/05/2019 AccorHotels certified review

The food was good, the service was excellent. BUT, to wake up at 02.11 (noted on my Fitbit watch) and see 2 bed-bugs crawling around was the end of the night's sleep for both of us. The receptionist gave us 50 % off the price of the room. I was in no state to argue. We should have had 100%

Dear STEVE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, 100% discounted, according to availability. Sincerely, Mrs Julie Duclos, Hotel General Manager.

Very good

Customer review rating 4.4/5

Russel Y. Couples - 15/05/2019 AccorHotels certified review

Staff was wonderful. Location was very convenient.

A relaxing experience

TripAdvisor rating 4.0/5

naposum Family - 09/05/2019 TripAdvisor review

We received a warm welcome, all employees were nice, polite and also with good sense of humour. The breakfast buffet meet our expectations for quality and varieties, I highly recommend it. Rooms are fairly basic but quite spacious. The hotel is very conveniently situated just a few minutes walk from the city centre. Overall a very good experience.

Dear Naposum, We would like to thank you so much for your nice comment. We hope to welcome you again. Best regards, Julie D. Hotel General Manager Mercure Orléans Centre Bords de Loire

Embarrassing as I was in charge of booking for 3 other couples

Customer review rating 4.4/5

Marcia H. Friends - 04/05/2019 AccorHotels certified review

Despite online statement there was no air conditioning available-even asking at the front desk. If the window were open the noise and lights from the streets were too loud to sleep. One member of our group sat at the bottom of the bed to tie his shoe and the entire mattress flipped up. WiFi was spotty at best-usuallly unattainable. Hair dryers got so hot you could not even hold on to them

Nice, quiet, convenient hotel

Customer review rating 4.4/5

Michelle Couples - 27/04/2019 AccorHotels certified review

The room, including the bathroom, was quite spacious and hotel personnel were very friendly. Parking was easy and the fitness center had nice equipment and was clean (though one treadmill wasn’t working when we were there) which was pleasantly surprising for a European hotel. The location was great for walking to the center of the city as well as driving outside the city. My only complaint would be the lack of real coffee cups and glasses. I thought maybe this was a Mercure brand thing as we experienced the same in Amiens last year, but we stayed at a Mercure in São Paulo in February and that room had ceramic coffee cups, wine glasses as well as water glasses. That said, we asked for water and wine glasses at the bar which housekeeping left each day so not a major inconvenience. It was a very pleasant stay.

Disappointed this time by not being given tap water to take to the bedroom for the night

Customer review rating 4.4/5

Francoise L. Couples - 14/04/2019 AccorHotels certified review

We generally love staying at this hotel and have done this for over 15 year. The used to be always friendly, efficient and professional. This time the response the waiter when we asked for a carafe of tap water was very negative when he said that the carafes were reserved to the restaurant we asked the sommelier too who said the same and said he would not advise us to drink the water from the tap in the bedroom. He sold us a bottle of Evian. We were concerned to know what was wrong with the tap water as we drink it in the restaurant. The next day the reception staff seems surprised and were apologetic and did charge for the bottle of Evian. We must it is the first time we were refused tap water from an hotel. The waiter was rather unfriendly. F. l.

Welcoming and enjoyable

Customer review rating 4.4/5

Ray H. Families - 12/04/2019 AccorHotels certified review

As usual a most pleasant stopover. Our only disappointment was that the breakfast was not up to the normal standard. No scrambled egg and when replenished it was cold. Staff as attentive as always

pleasant hotel for a stopover

Customer review rating 4.4/5

Jim Couples - 10/04/2019 AccorHotels certified review

Good reception -pleasant room with river view-easy secure parking-good location with river walks and relatively close proximity to town centre and cathedral. Breakfast good and evening meal also satisfactory.

very happy with all aspects of the stay

Customer review rating 4.4/5

Anonymous Couples - 08/04/2019 AccorHotels certified review

Everything was very smooth from the checkin to checkout. Reception staff were friendly and helpful. Had an excellent meal in the restaurant with great service.

The staff accommodating, dogs in the hotel is not..

Customer review rating 4.4/5

Michelle P. Couples - 19/03/2019 AccorHotels certified review

Our stay was for four days. The staff made sure to make us feel welcome. The restaurant was great. Letting dogs into your hotel not great. Dogs may be a friend to their owner, but not so to others. When asking about letting dogs into the hotel I was told that it was encouraged. Letting dogs sleep in any of the rooms in your hotel is not acceptable. Just the thought of sleeping in a bed that a dog slept in was very uncomfortable. It may be great for the dog's owner, but those of us who do not have pets we should not have to endure their wishes. Even though you may charge 8 Euros for the pet you cannot tell me that the minimal amount charged covers for the potential of flees in the room, bed, blankets, pillows and carpet that dogs leave behind. Also, when did it come down to that a pet overrides a human when staying in a hotel. Who is the paying customer? By the way one dog was known for biting and was acknowledged by staff to have bitten them. Why do I have to worry about such things when staying as a guest. Also, some of us are allergic to pet dander. It may open you up to further complications when a hospital visit is required when staying in your "dog friendly" hotel. Tell your customers to not be so cheap and kennel their dogs. The eight euro's is a bargain for them, while causing us to have to endure their companion status. Finally, there is no notice on your website or when calling that you allow dogs. Heads up folks this is a major consideration issue.

Dear MICHELLE P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that we have always welcomed pets in the hotel and that the fee is to clean up the rooms according to necessary after a pet came into the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mrs Julie Duclos, Hotel General Manager.

1 day stay

Customer review rating 4.4/5

Friso Business - 13/03/2019 AccorHotels certified review

nice and close to the center, inside the hotel everything looks fine. the shower was a bit weak and the shower area was a bit small.

Great Hotel, excellent service and lovely restaurant

Customer review rating 4.4/5

Darren H. Couples - 04/03/2019 AccorHotels certified review

Really great service in every department. Lovely food in the restaurant and a wonderful selection for breakfast.

Customer review rating 4.4/5

Ray H. Couples - 04/03/2019 AccorHotels certified review

As always, welcoming staff. The bar area is a pleasant place to sit. Good meal.

Satisfaction guaranteed

Customer review rating 4.4/5

William T. Families - 18/02/2019 AccorHotels certified review

First class hotel with first class Staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

Okay

Customer review rating 4.4/5

Anonymous Business - 14/02/2019 AccorHotels certified review

Old hotel, but okay. The staff at the restaurant is very pleasant.

Dear JUAN PABLO MR L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Another very satisfactory stay

Customer review rating 4.4/5

Geoff B. Couples - 03/02/2019 AccorHotels certified review

We again enjoyed our stay.Everything was as expected.Friendly staff,comfortable room and a very good meal.We are sorry that the senior breakfast offer has been withdrawn by Accor with effect from 01/01/2019 without any prior notice to Loyalty club members.This could affect our future choice of hotels booked!!

Dear GEOFF B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Good Place

Customer review rating 4.4/5

Rolf S. Business - 02/02/2019 AccorHotels certified review

Ok to stay at Hotel. Near to the Center and nice walking area along the River

Dear ROLF S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Not so bad!

Customer review rating 4.4/5

Josef Business - 30/01/2019 AccorHotels certified review

Quite nice, but the building itself could be much nicer!

Wonderful

Customer review rating 4.4/5

Anonymous Business - 29/01/2019 AccorHotels certified review

Staff is nice and warm , helpful

Nice hotel overlooking river

Customer review rating 4.4/5

Minimax Couples - 09/01/2019 AccorHotels certified review

Pleasant and helpful staff. Lovely city. Bright and cheery bar area. Parking on site. No complimentary drink or upgrade for gold Accor members.

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