Hotel - Mercure Orleans Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Orleans Centre Hotel

4.0/5 879 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00H00 - 24H00
    • Opening hours : Week-end 00H00 - 24H00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services.If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

  • 111 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,689 reviews

Our guest reviews for Mercure Orleans Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 879 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/07/2018 TripAdvisor review
« Another enjoyable stay. »

Everything almost as expected based on earlier stays.A well located hotel,well decorated and ordered. The staff were helpfu, in the main(see below),,welcoming and friendly.Good car parking is a bonus. On our last stay we enjoyed an excellent evening meal,not so this time. Our meal, which was extremely, expensive was tepid when served.We drew this to the attention of the rather miserable Maitre D who was obviously under pressure due to being under staffed,He gave a Gaelic shrug and walked away,not offering to reheat the meals nor make an alowance.!! Not at all what one expects or is usual at Mercure hotels,which we use frequently!! We were allocated a very comfortable,quiet,well lit and decorated room.

Anonymous Business - 09/07/2018 AccorHotels certified review
« very enjoyable »

comfortable room and very good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUNAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Anne-marie O. Friends - 04/07/2018 AccorHotels certified review

When we booked this hotel in Orleans we asked for two rooms next to each other and overlooking the Loire river which we had and it was lovely. One of the rooms one was for our daughter and two small granddaughters. We have stayed here many times and always found the staff very friendly. The hotel is nice and clean and this visit we used the swimming pool as well.

John S. Couples - 27/06/2018 AccorHotels certified review
« Orléans was a revelation. »

We were staying just one night on way from UK to Dordogne. We loved the hotel, it’s position in the city and especially Orléans itself. We will stay again at the end of July.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Julian Families - 25/06/2018 AccorHotels certified review
« Satisfied »

the hotel was good. Clean and has enough facilities (restaurant, parking, fitness place). The bed was good also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIAN V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Tim T. Couples - 23/06/2018 AccorHotels certified review
« Good Hotel »

Helpful staff , good all round experience.

G. H. Solo - 18/06/2018 AccorHotels certified review
« stay »

ok but a pity ther was a problem with the hot/cold water supply, which might have to do with the thermostat in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

F. Couples - 18/06/2018 AccorHotels certified review
« one might overstay travelling south »

Usual Accor efficency

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDON F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Moira M. Couples - 17/06/2018 AccorHotels certified review

Are stay was as always excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOIRA m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Ian D. B. Business - 05/06/2018 AccorHotels certified review
« Happy »

Generally good however you need to change your laundry system, to not be able to have the same day service is not good, especially that if you deliver the laundry on a Friday, you will not get it back before Tuesday. I can understand week end restrictions however there must be the ability in Orleans to have same day service, you cannot tell me all the other hotels are the same as you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

Jose R. Business - 02/06/2018 AccorHotels certified review
« As Expected »

Good and relaxing

P T. Couples - 27/05/2018 AccorHotels certified review
« Could do better »

No complaints about the room. On our first night we went to the restaurant at 9pm only to be told it was closed because of problems. There was no notice informing people about this. Thankfully the restaurant across the road was able to serve us and the meal was excellent. Never stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe TIRVERT MANAGER

M. Business - 24/05/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERIC M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

Shinichiro T. Business - 23/05/2018 AccorHotels certified review
« Good hotel »

Front service was very kindness. Restraint foods are very good. unfortunately there was no bus tub in the room.

Pb Business - 16/05/2018 AccorHotels certified review
« Comfortable Hotel »

Everything was great. My only issue was the road construction that occurred on the first night. I realize it's not the hotel's fault, but I wish I had been told this was happening. I didn't sleep at all due to the noise and would have preferred a room on the other side of the hotel. Fortunately, my boss in the other room is hard of hearing, so he slept through it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

Rosemary M. Couples - 15/05/2018 AccorHotels certified review
« Disabled room was not at all good for my husband. »

The Accessible room was not good at all. My husband is confined to a wheelchair and has one leg. Firstly entering the room was very difficult. Whilst we appreciate the door is a fire door..a person alone who was disabled would not be able to enter!! To enter the bathroom equally difficult. There is only one bar around the toilet..it is very easy to put a drop down bar. We also could not move the furniture to allow my husband to enter the bed.! On the plus side the restaurant and food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSEMARY M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe TIRVERT MANAGER

Keith W. Couples - 07/05/2018 AccorHotels certified review
« Keith W. »

The reception was very welcoming and the room extremely comfortable. The staff were excellent and the breakfast service good. Overall a really enjoyable experience and we would certainly come back again !

U5818ZHrichard Couples - 07/05/2018 TripAdvisor review
« Hyacinth & Richard »

This Hotel is very nicely situated to arrive in the city,by car. It then gives you an easy access to the centre which is walking distance although there is a tram system near. Then the staff were very accommodating & experienced. The food was very nice also Evening meal & Breakfast. We had a view over the Loire & this Was a bonus!!

Our hotel has responded to the review
Our hotel has responded to the review

Hello We thank you for your comments, it was with great pleasure that we welcomed you. We hope to receive you again very soon. Christophe TIRVERT MANAGER

Russell T. Business - 13/04/2018 AccorHotels certified review
« Great room, shocking dinner experience...... »

I order a burger at the restaurant, I asked for it between medium and well done. when it arrived it wasn't cooked well at all and was still very pink, and rare in parts. I asked prior it t be changed, 10 mins later the same burger came out cooked in the middle, and rare around the outside. I asked agin for a fresh one, and Claire-Marie, who I had been super nice too until this point, decided to "educate" me on why I was wrong, in the middle of the restaurant, and justify why the food was correctly cooked. (I travel to France monthly, its my 4th stay in your hotel in Orleans, I'm not unaccustomed to the coking practices of the French - which are usually awesome. I sent the burger back, the same one came back again burnt to a crisp, with the fries being heated again (fourth time), and of course were all dried out and inedible. At this point I spoke to the reception desk as I really didn't come to dinner to have a lively debate with Claire-Marie, I certainly didn't expect a member of staff to be rude to me. I asked for the hotel manage to contact me the next morning, of course they didn't. I travel every week, and I am in different hotel in a different country weekly. This is the worst, and most uncomfortable i have felt in a hotel restaurant for a couple of decades. In contrast I had a great burger in the Continental hotel in Oslo last night - and it was cooked as you would have expected it to be.

Moshe Couples - 13/04/2018 AccorHotels certified review
« A over night stay »

Not matching a 4 stars hotel as described

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