Hotel - Mercure Orleans Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Orleans Centre Hotel

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4.0/5 837 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00H00 - 24H00
    • Opening hours : Week-end 00H00 - 24H00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our restaurant will be closed on December 24, 2016 (lunch and dinner)

Hotel location

Our rooms

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services.If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

  • 111 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,354 reviews

Our guest reviews for Mercure Orleans Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 837 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul S. Business - 14/02/2018
« Happy with the overall experience »

I've stayed at this hotel for many years now, probably more than 15. The staff are very good and make me feel very welcome, so thank you. It's good to see many of the staff have been there for several years. Breakfast choice is always good and it's good to see the dinner menu has improved. During my last stay I slept in room 605, there was lots of noise coming from above, although I don't believe it was another guest. I wasn't sure what it was but the noise sounded mechanical, it could have been the lift, it went on all night for both nights of my stay. Just some points from my experience in the hotel. I'd like to see more tea and coffee in the rooms. The bottle of water in the fridge is never replaced. A better choice of TW channels, more English speaking options, movies that you can pay for. It's impossible to have a shower in some rooms without water going all over the floor, not all, but some! Some of the bathroom sinks drain very slowly. There is not always someone at the bar when you need a drink, it's got better but still not great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Dr J. E. B. Families - 14/02/2018
« Excellent services and staff »

Well looked after. No problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
U. P. Business - 09/02/2018
« Ambiance agreable »

RAS

AccorHotels certified review
Gordon N. Business - 04/02/2018
« Very nice stay. Great personnel. Room a bit warm. »

I enjoyed my stay. Benoit and Matthieu were extremely helpful and friendly. Room was nice but a bit too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDON R n., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Giu Business - 02/02/2018
« Great experience »

Great hotel, next to city center. Rooms are big and quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIULIA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Travis W. Business - 01/02/2018
« The staff really understood me as a customer. Extra smiles and assistance made my trip to really enjoyable. Thank you very much. »

I want to call out some of the staff because I felt they went above and beyond in making me feel comfortable and to enjoy my stay, but they all did this. Check in and check out was simple, desk staff very helpful, wait staff helped my choose meals and did great, and the bartender helped provide many laughs after a long day.

AccorHotels certified review
Pc Couples - 16/01/2018
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Noel Families - 03/01/2018

Alles ookk

Our hotel has responded to the review
Our hotel has responded to the review

Dear NOEL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Mrs S. Families - 01/01/2018
« Florence was fab »

Our 8 year old daughter was unexpectedly sick all over her bed at 1:30am (we think it was food poisoning from a restaurant in town, where we ate dinner). I went down to reception to get new sheets, etc, and Florence was extremely helpful. She deserves some recognition, as vomit is NEVER pleasant to deal with. Thanks, Florence!

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREGG S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Jacqueline H. Couples - 01/01/2018
« Overnight stopover »

Superb as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Marek Business - 30/12/2017
« Not bad. »

Generally my stay was OK. I was negatively surprised by not offering a welcome drink even though I did check in online via LeClub app.

AccorHotels certified review
D.t. C. Families - 27/12/2017
« Mr »

Well received by reception and also at dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear DUNCAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Winston W. Couples - 26/11/2017
« Been always happy with the room..., dining room could be a bit warmer in the winter..., we are always in this Mercure Orleans in winter... »

known this Mercure for a number of years, always her in winter time, heating could be better, some more choice on the menu card, parking garage is an asset...

AccorHotels certified review
Mike Couples - 15/11/2017
« Mercure on the Loire »

One night stay, classical comfortable, welcoming staff, big carpark. Bar and Restaurant very adequate, pricing reasonable for this level of hotel in city centre Did not take breakfast However, if you do not like colour RED, then perhaps this hotel is not for you. Red is the theme throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Stephan B. Business - 14/11/2017
« Room as expected. Very good breakfast. Long(er) check-out than expected. »

When checking in, I was asked to provide an email address so that the invoice would be sent automatically, and no check out time would be needed... It did not work, and I had to wait for check out, which was not anticipated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Celia M. Families - 08/11/2017

£224.39 taken off my card when I paid cash, I have still not been refunded.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We thank you for your comment. We have made your refund, It must take time because it is abroad. We are sorry for this inconvenience. Greetings We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Couples - 03/11/2017
« Another enjoyable stay »

A comfortable room in a well appointed and located hotel which offers good service and car parking. Breakfast and bar service was,as usual very satisfactory. We will doubtless return and recommend to others

Our hotel has responded to the review
Our hotel has responded to the review

Hello We thank you for taking the time to leave your comment. We are happy that your stay has gone well. See you soon at the Mercure Orleans Center hotel. Christophe TIRVERT

AccorHotels certified review
John T. Couples - 02/11/2017
« Rip Off breakfast »

Room was ok, but food was uninspiring. The breakfast had the poorest selection we have ever experienced in any Mercure. Poor selection of breakfast fruits, cereals and pastries. Hot buffet luke warm on cold plates. Poor selection of breakfast teas also, We got the impression that by trying to cram in something from each offering they were trying to justify the over inflated price. Very poor value for a travelling couple. maybe alright for commercial customers who don't face the bill themselves. The paper cups on the hospitality tray in the rooms are a Health and Safety risk. They are unsuitable for hot drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orleans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

AccorHotels certified review
Mike H. Couples - 28/10/2017
« very nice hotel »

No problems, friendky staff. Breakfast of a good standard (and free for seniors)

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orleans Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe TIRVERT MANAGER

TripAdvisor review
Family - 27/10/2017
« Visit to local chateaus »

The hotel was in a good location in relation to the center of Orleans. My kids enjoyed the breakfast. Room was clean, but the beds were not the most comfortable. There's not much to see in Orleans itself.

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