Mercure Orleans Centre Hotel

A well situated hotel, good secure parking and well stocked breakfast. The room was very comfortable if slightly tired, carpet very busy. Bathroom very good but I do not like all in one body wash, shampoo. Soap very small and no face flannels. Comfortable bed and air conditioning not very effective. Staff were excellent and helpful at all times.

As above

We found the food not to our taste. Flavours doubtful

The staff at the reception was very helpful and friendly. The swimming pool was great. I would stay there again but not eat in the restaurant as the food wasn't good e.g. the fries were soggy and I wouldn't eat there again.

Very friendly and helpful staff. Lovely room with balcony and view over the river. Excellent coffe and croissant for the express breakfast. This is our second time at this hotel and we'd certainly stay again. Would have rated this a 10 had we not been disappointed with one of the evening meals.

We stayed at the Mercure Orleans on our way home from the south of France. The staff were very welcoming and the reception and bar area was very clean and bright. Check in was very smooth. Our family room was a good size however the entrance hall smelt of damp. Beds were comfortable, bathroom clean. I was pleased to see a kettle and fridge in the room. We ate in the hotel and the food was lovely. Breakfast was plentiful. We would liked to have used the pool however the weather wasn't kind to us.

Very nice employees Good service Clean room

Kind and courteous staff and comfortable rooms. Excellently priced room, although the food and drink was a little expensive. Would definitely stay again.

Hotel inside much better than outside of building would suggest. Staff were fantastic so helpful and welcoming. Dinner was delicious. Spotlessly clean. Would definitely recommend staying here.

All staff were very helpful and made us feel welcome. We were upgraded to a privilege room and, as this was our wedding anniversary celebration, it was a wonderful surprise. The room was superb, and evening meal and breakfast were very good with excellent service

Absolutely fine.

Clean, quiet, well-appointed, well-situated, good restaurant, friendly and helpful staff, safe car park, very reasonable price.

Food and staff are good, comfortable, convenient location (been before), but the rooms are a bit tired now

My parents are part of a group of tourists from East Anglia in England, currently visiting the Loire Valley chateaux. I love and work in Burgundy -2h30 Mina from Orleans so this was a great opportunity to meet up with them I booked on line, I request and was given a room with a view of the Loire, and as it was room 412 I had a view of the Cathedral too - Thank you very much for that. The room was large, spacious, clean and functional - apart from the tiny plug between the two main 220 volt plugs. I thought it was for USB use but I guess not. It didn't work I bought my own hairdryer because Hotel ones are never very powerful but I could only use it in the bedroom as there are no plugs in the bathroom. There is no mirror in the bedroom either so that was a shame. Bed was very comfortable and soft, the literie was spotless. The carpet doesn't look too good, I am sure it is clean but it looks stained because of the pattern and colors maybe The lifts and the common areas were all clean The lounge reception area is very colourful and vibrant. We ate in the M Bistro, good service, lots of smiles and good food, excepting my fathers Bavette sauce Roquefort - he asked for Medium 'A point' - it was but the meat was so tough he could not eat it. We mentioned it to the waiter - he said it was Medium as my father had requested. Nothing further was offered I breakfasted with my parents group, I had reserved the Bio Breakfast in the main dining room. The choice, the quantity and quality were all 'top' The only issue is the scrambled eggs, we were second to arrive in the private function room reserved for the group at 8am and the scambled eggs were already solid and not appetizing to look at, or to eat. Your staff, from the reception to bar, dining room and housekeeping were all helpful, charming and most important smiling as if they really enjoyed their jobs. Well done ! I have worked in Hotel Management In the U.K. for 7 years and have been an Assistant Manageress of a luxury Hotel Barge company based in Burgundy for 30 years. I will always look for the problems everywhere I am Hotel, its my job. But I have to say your hotel was a pleasant surprise.