Mercure Orléans Centre Hotel 4 stars

Generally ok but the restaurant menu for evening meals lacks variety. Breakfast is expensive but depending upon your requirements is very good and varied. The rooms lack clothes storage space if you are staying for more than a couple of nights or are sharing with children.

We've stayed here several times, and always a good experience, politie staff, well positioned hotel. They changed policy on providing free breakfasts for the over 60s however without us knowing, which was unfortunate.

Very clean rooms ! had a excellent stay at the hotel!

Welcoming and efficient staff, the upgraded room was a pleasant surprise and the whole experience is one to be enjoyed again.

The staff were pleasant. The room, however, was very poor. The carpet was worn in areas that looked like stains had been removed. The bathroom had noticeable black Mould which Is extremely unhygienic. I was travelling alone with my 3 children and we had arrived late after a long drive to leave early. The restaurant food was average. I remember this from our last visit too. The pesto sauce was bland and the pasta over cooked. The burgers looked interesting but the meat had been reheated so was tough in texture. This is a real shame as your location is perfect for travellers and visitors of Orlean. The staff were pleasant.

Short stay couples break

Good quality room and service although breakfast is a bit of a mad scramble as waiters were rushing around and nearly knocked over an elderly disabled man without realising. It all seems a bit messy due to the centre coffee/tea island dividing the breakfast area.

room ok bathroom a bit basic the roof over the bathtub close to the short wall is very dirty. windows dirty

Smooth check in and check out. Rooms are outdated and in need of repair in some areas. For example the room had a bad smell because the shower drain or plumbing needed repair. If you ran water in the drain, the smell instantly went away.

As ever another enjoyable stay in this well run and well located hotel. Diner and breakfast up to usual high standards. We will return.

The food was good, the service was excellent. BUT, to wake up at 02.11 (noted on my Fitbit watch) and see 2 bed-bugs crawling around was the end of the night's sleep for both of us. The receptionist gave us 50 % off the price of the room. I was in no state to argue. We should have had 100%

Staff was wonderful. Location was very convenient.

We received a warm welcome, all employees were nice, polite and also with good sense of humour. The breakfast buffet meet our expectations for quality and varieties, I highly recommend it. Rooms are fairly basic but quite spacious. The hotel is very conveniently situated just a few minutes walk from the city centre. Overall a very good experience.

Despite online statement there was no air conditioning available-even asking at the front desk. If the window were open the noise and lights from the streets were too loud to sleep. One member of our group sat at the bottom of the bed to tie his shoe and the entire mattress flipped up. WiFi was spotty at best-usuallly unattainable. Hair dryers got so hot you could not even hold on to them

The room, including the bathroom, was quite spacious and hotel personnel were very friendly. Parking was easy and the fitness center had nice equipment and was clean (though one treadmill wasn’t working when we were there) which was pleasantly surprising for a European hotel. The location was great for walking to the center of the city as well as driving outside the city. My only complaint would be the lack of real coffee cups and glasses. I thought maybe this was a Mercure brand thing as we experienced the same in Amiens last year, but we stayed at a Mercure in São Paulo in February and that room had ceramic coffee cups, wine glasses as well as water glasses. That said, we asked for water and wine glasses at the bar which housekeeping left each day so not a major inconvenience. It was a very pleasant stay.