Hotel Grand Mercure São Paulo Ibirapuera 5 stars

TripAdvisor rating 4.0/5 1,494 reviews
Hotel Grand Mercure São Paulo Ibirapuera
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Hotel extras

  • Located alongside Ibirapuera Park, with easy access to Avenida Paulista and São Paulo Expo

  • Features the only helipad in Ibirapuera

  • 13 events rooms with facilities for corporate meetings and social events

  • Free WIFI in the apartments and events areas

  • Pet-friendly hotel (accepts small pets)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool undergoing refurbishment
  • Fitness centre
  • Sauna
  • Outdoor tennis court
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1
IBIRAPUERA
SAO PAULO - SP
04021051
são paulo
brazil

Check-in from 14h00

Check out up to 12h00

  • AACD :   Lilás AACD

  • By plane

    CONGONHAS At 5.5km / 3.42 miles

  • By plane

    SAO PAULO GUARULHOS At 13km / 8.08 miles

  • By helicopter

    ON LOCATION At 0.1km / 0.06 miles

  • By car

    RODOVIA BANDEIRANTES At 5km / 3.11 miles

  • By car

    RODOVIA DOS IMIGRANTES At 3km / 1.88 miles

  • By car

    RODOVIA DUTRA At 12km / 7.5 miles

  • By train

    BARRA FUNDA At 15km / 9.32 miles

GPS :-23.592651, -46.64938

Our accommodations

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

Junior Suite with Ibirapuera Park View

  • Max. number of persons: 2
  • Area: A partir de 35
  • Wireless internet in your room
  • Mini Bar

Upper-level Room King Bed

  • Max. number of persons: 2
  • Area: A partir de 32
  • Wireless internet in your room
  • Mini Bar

Upper Room, Double Bed

  • Max. number of persons: 2
  • Area: A partir de 32
  • Wireless internet in your room
  • Mini Bar

Upper-level Twin Room

  • Max. number of persons: 2
  • Area: A partir de 32
  • Wireless internet in your room
  • Mini Bar

Deluxe Room - double bed with a balcony and a view of Ibirapuera Park

  • Max. number of persons: 2
  • Area: A partir de 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Room - 2 single beds with a balcony and a view of Ibirapuera Park

  • Max. number of persons: 2
  • Area: A partir de 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Executive Room King Size Bed

  • Max. number of persons: 2
  • Area: A partir de 32
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

AQUARELLE

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

P. VERGER

Type of cuisine: International

Closed for dinner on Sundays.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOULANGERIE GRAND MERCURE

Type of cuisine: Cafe

The Mercure Boulangerie offers French specialties, such as croissants, brioches, quiches and cakes that can be enjoyed in the hotel's lobby or alfresco on the terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOO WINE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 286

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,005 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,494 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Better than in the past

Customer review rating 4.5/5

Anonymous Solo - 07/08/2019 AccorHotels review

Pros: Excellent breakfast; usually helpful staff; nice room Cons: Often seems to be some kind of hammering or other construction at this hotel.

Dear William A., We are very thankful to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Comum

Customer review rating 4.5/5

Lugindo D. A. J. Business - 27/07/2019 AccorHotels review

The hotel was a great and magnificent hotel , but today , a retrofit will be nice . The bathroom needs maintenance, the conditioned air too , and don’t warm. Was very cold .

Dear Lugindo Dall Asta J., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. For the convenience of our guests, portable heaters are available, we can request for our housekeeping department during the stay at any time if you need. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Excelente

Customer review rating 4.5/5

Celia R. D. S. Business - 23/07/2019 AccorHotels review

Sofisticado

Prezada Senhora Celia Regina Da S., Aprecio seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente, Ana Maria Santos Gerente Geral

Great stay in São Paulo

Customer review rating 4.5/5

Grossato Business - 22/07/2019 AccorHotels review

Great hotel very well located in São Paulo. Very nice neighborhood, easy access, andincredible views from IBIRAPUERA park.

Dear Gilberto Rossato M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Stay July 2019

TripAdvisor rating 4.0/5

S9554TWmichaelr Business - 22/07/2019 TripAdvisor review

The hotel was welcoming but a large part of the hotel was being refurbished so there were almost no other guests. the rooms are larger than usual but the bathrooms are tired and need updating as does the furniture in the bedrooms. Breakfast is good and bed comfortable. Location is not so good but we knew that. I was there for one night

Dear S9554TWmichelr, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. Your observations are very important and will be used to continuously to improve the quality of our services. In the next visit to Sao Paulo, we hope to see you again, and so, once again we work for your greatest comfort and satisfaction. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente

Customer review rating 4.5/5

Ana M. Families - 07/07/2019 AccorHotels review

Superou as expectativas

Prezada Senhora Ana M. Vaz F., Aprecio seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente, Ana M. Santos Gerente Geral

Efficient courteous and kind service from all staff.

Customer review rating 4.5/5

Michael P. Friends - 30/06/2019 AccorHotels review

I was early arriving because of flight times and there was no issue or problem in trying to allow me an early checkin. The hotel is charming and a pleasure to stay in.

Dear Michael P., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Very good hotel with a delicious breakfast

Customer review rating 4.5/5

Jose P. Business - 16/06/2019 AccorHotels review

Everything was very good. A critical point is in my opinion no free bottle of water in the room. If you cannot drink the water on the bathroom, what is ok, at least a free bottle of water for free should be given. To pay for a 2. One is ok but not for the first

Dear Jose P., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback about the bottle of water will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Stepping into old European ambience

Customer review rating 4.5/5

Natalien Business - 30/05/2019 AccorHotels review

Overall experience for a business travel is OK. Even when Hotel is by a highway, there was not much noise in room -but my room was on the 15th. Floor-. Definitely not fond of the old European/70's decor through out hotel and in rooms It came across as outdated and shabby. However the hotel was always clean. All personnel encountered were attentive and polite. I enjoyed starting each morning with a good breakfast buffet. The boulangerie had great products.

Dear Natalie Narce De V., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

good but not as 5 star should be

Customer review rating 4.5/5

Anonymous Business - 20/05/2019 AccorHotels review

Spacious rooms but housekeeping not very consistent as there were days were garbage were not removed and floor not cleaned . Also in pre arrival correspondence lack of flexibility from F.O. staff ("We won’t have room available with one kingsize bed and view to change your reservation"), during stay lack of knowledge of English in various departments made it hard. Missing bathrobes or destroeyd plugs in rooms definately should be taken under consideration. Gym staff not attentive at all

Dear Evangelos P., Thank you for taking the time to tell us about your experience at the Hotel Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

There’s a lot to work on

Customer review rating 4.5/5

Susana Business - 20/05/2019 AccorHotels review

I was a little disappointed with the hotel in general: it needs an urgent remodel. The rooms, and especially the bathrooms, need to be updated. However, my true disappointment came in terms of housekeeping and room cleanliness. They don’t fully make the bed each morning, they don’t take away used glasses, the floor leaves your feet dirty, and they take away your towels but don’t replace them for new ones. There is a general lack of effort. I called guest services because one of the phones in the room was broken, and it was never fixed. The location is nice, the staff is attentive and they have a good buffet breakfast. These may be the qualities that save the hotel experience from being terrible.

Dear Susana P., Thank you for taking the time to tell us about your experience at the Hotel Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Classic and Elegent

Customer review rating 4.5/5

Anonymous Business - 17/05/2019 AccorHotels review

It was very positive

Dear Cassandra Anne S., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

I am making it work.

Customer review rating 4.5/5

Dr. J. G. Solo - 11/05/2019 AccorHotels review

This was my fourth time staying at this hotel. I have gotten used to its quirks like a really small bath tub and really cold pool and made them work for me. The room and bed were very nice. I am not sure I got the suite I had requested but I liked the larger bed. The bed was great and the sheets were really nice. I am still not sure if breakfast was included in my rate or not. When I checked in I made sure that it was included, but when I checked out they told me it was not and I had been charged a specail cheaper rate as part of my stay. Service was good. The hotel was crowded and it did take a date to get a working adapter for my plugs.

Dear Jonathon G., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Ana Maria Santos General Manager

good enough

Customer review rating 4.5/5

Anonymous Business - 10/05/2019 AccorHotels review

as Expected with the exception the first day the maid forgot to make up the room

Dear Marcelo A A., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies for the first day, I already spoke with the housekeeping manager Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Ana Maria Santos General Manager

I enjoyed a very nice stay.

Customer review rating 4.5/5

Marc K. Business - 30/04/2019 AccorHotels review

I visited your city for a business meeting. Your staff was helpful and courteous, and most people spoke at least a little english, which was very helpful. The buffet breakfast was excellent. The condition of the room was very good. I did have neighbors who were loud, which disturbed me on my first evening. I don't know whether they were especially loud or whether the soundproofing of the room was inadequate. Generally, I enjoyed my stay and if I return to Sao Paolo, I would book a reservation at your hotel.

Dear Marc Joseph K., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Nice hotel, but...

Customer review rating 4.5/5

Michael B. Business - 29/04/2019 AccorHotels review

The hotel is in a good location, close to the park. The reception staff has barely english knowledge. The room is large and decorated in an old style. It could have been cleaner. The rooms are extremely noisy. There is no coffee maker and no bottle of water in the room. The breakfast is good. Gym is also in good condition. The staff is friendly. The pre-organization of an airport transfer was catastrophic - due to the lack of English knowledge there were massive problems to organize a transfer. Several emails were necessary, where credit card details were completely requested via email (what about security issues?). A 20-minute call was simply terminated due to a lack of English understanding of the reception.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Hotel Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Placentera

Customer review rating 4.5/5

Fabio A. M. Solo - 24/04/2019 AccorHotels review

Grata

Estimado Fabio M., Le agradecemos enormemente sus comentarios en relación a su estancia en Hotel Grand Mercure São Paulo Ibirapuera. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ana Maria Santos Gerente Geral

Hotel fantástico

Customer review rating 4.5/5

Maria C. C. Friends - 24/04/2019 AccorHotels review

Hotel excelente.

Prezada Senhora Maria Christina Curado c. , Aprecio imensamente seus comentários referentes à sua hospedagem no Hotel Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente, Ana Maria Santos Gerente Geral

Very good hotel with nice staff

Customer review rating 4.5/5

Anonymous Business - 23/04/2019 AccorHotels review

The hotel is very nice for a short or a longer stay. Staff is very nice.

Dear Theophilus J., We very much appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Good and confortable hotel near ibirapuera

Customer review rating 4.5/5

Cr… Business - 17/04/2019 AccorHotels review

Good hotel with quite confortable and spacious rooms, good restaurant service and easy accesible to all the ibirapuera area places.

Dear Carlos Romero O., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager
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