Hotel - Hotel Grand Mercure São Paulo Ibirapuera
Grand Mercure Hotel Grand Mercure Hotel

Hotel Grand Mercure São Paulo Ibirapuera

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4.0/5 1,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 379.00 BRL Non member rate
From 341.10 BRL Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Outdoor tennis court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

  • 215 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Phone with 2 handsets in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone in bathroom
    • Crib on request
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,704 reviews

Our guest reviews for Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,347 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 04/10/2017
« LACK OF RESPECT »

There was no upgrade room. No amenities. We asked lunch for the service room. ( both dishes were incorrected, we complained about it , they sent 2 desserts like courtesy, but they charged our requests). We called a masseuse and they charged us because they have a spa in the hotel. But we are free to call someone outside better .... Horrible place ....

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Rubens Junior, O Grand Mercure São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas, nosso principal objetivo é buscar a excelência nos nossos serviços para a satisfação de nossos hóspedes. Suas colocações realmente são muitos importantes, infelizmente nesta sua estadia não foi possível conceder o upgrade pois não tínhamos disponibilidade, mas pude verificar que em suas 2 ultimas estadias o upgrade foi oferecido. Em relação ao jornal, não dispomos de jornais impressos, hoje a rede Accor está trabalhando com o aplicativo Press Reader o qual o senhor pode baixa-lo gratuitamente e ter acesso a uma série de jornais e revistas, durante sua estadia. Suas observações sobre Alimentos e Bebidas foram discutidas com o responsável e as orientações à equipe foram feitas para que essas situações não se repitam, pedimos desculpas se a sobremesa enviada o desagradou, não era essa a nossa intenção. Esperamos ter a oportunidade de recebê-los novamente no Grand Mercure Ibirapuera e poder reverter esta impressão vivenciada anteriormente. Atenciosamente,

AccorHotels certified review
Christian Business - 03/10/2017
« Good overall service but room service needs improvement. »

2 nights on a business trip

AccorHotels certified review
Thomas Couples - 24/09/2017
« Very nice stay »

Xxx

AccorHotels certified review
Robin Business - 23/09/2017
« Excellent Hotel »

I stayed at this hotel for 4 nights while attending a business conference. it is very comfortable with an excellent breakfast.

AccorHotels certified review
Anonymous Business - 21/09/2017

Excellent

AccorHotels certified review
Anonymous Business - 03/09/2017
« A dated hotel that needs attention. »

Very nice staff. However, the property is in need of renovation and updating. The furniture in the room is heavily used, when I asked for additional things like hangers pillows ironing board, got very mixed match old stuff. Room service was terrible both quality and time. Overall, an average hotel needing some attention.

AccorHotels certified review
Gerson B. D. D. Business - 31/08/2017
« Conviniente »

Good stay, nice staff, good food, good bar, need remodeling, carpets with a lot of stain and bad smell

AccorHotels certified review
Ana Business - 31/08/2017
« My stay at Grand Mercure was extremely pleasant. »

Except for the really uneatable risoto (de "alho poro"), everything else was fine.

AccorHotels certified review
Anonymous Business - 28/08/2017

very comfortable hotel with excelent service

AccorHotels certified review
Julian V. Business - 26/08/2017
« It was ok, I would say it was normal »

It was ok, I would say it was normal

AccorHotels certified review
Robert K. Business - 24/08/2017
« Love the access to Ibirapuera Park »

Access to the park for my morning run is the selling point for this property for me. Kind of tricky route to get there but quite easy once you understand it. Very nice spacious room and very nice breakfast. And an easy walk to various restaurants. But I've grown accustomed to express checkout on my business trips to save me a few moments in the morning and this property apparently does not provide such. i'll probably hesitate coming back until they offer that. (unless I missed it somehow. in that case, i'd be grateful if it was made more obvious)

AccorHotels certified review
Anonymous Families - 18/08/2017
« Pleasant »

Staff very friendly

AccorHotels certified review
Luis Business - 17/08/2017
« Great hotel! Breakfast can improve. »

Good staff and environment. Downside is noise from the other apartments hair dryer. Be lucky to not have someone using one on the room next to you. Breakfast has poor fruit choices and never manage to have hot water for tea ready. Join the restaurant ask for someone to take it in the kitchen, get bak and start boiling and after that infuse tea and finally drink it. Overall time 12 - 15 minutes.

AccorHotels certified review
John Business - 14/08/2017
« Great staff! »

The hotel staff is always very friendly and supportive in assisting us during our visits.

AccorHotels certified review
Igor Business - 11/08/2017
« Good, but need to be polished. »

Please, bottles of water should be complimentary in the room for Platinum Members - like all other 5 star hotels from Accor all around the world,

AccorHotels certified review
May Business - 07/08/2017

The hotel is clean, great amenities in the room. Staff are friendly and helpful with local travel tips. the restaurant was fantastic. I only wish I could get large bottles of complimentary water in the room

AccorHotels certified review
Jg Business - 02/08/2017
« Business stay »

Short business stay, nice amenities.

AccorHotels certified review
Ian S. Couples - 29/07/2017
« Great Stay »

I've stayed in a beautiful executive room in the 18th floor.. Room was amazing and impeccable..All staff were so kind, this is my second stay at this hotel and definetly I will book it again. Service, staff members, location, structure, it's all on point to offer a stay with the best you can have it .. amenities are from a really high end.. I've visited the Eclair festival that they were having at the time of my stay, and the delicatessen that is located in the lobby is something brilliant ... My compliments to Alessandra, the duty manager, who I have the opportunity to talk, and showed me such a professionalism that I was expecting and even more. Congrats to all Grand Mercure Staff

AccorHotels certified review
Alfonso O. Business - 24/07/2017
« I feel like at home when I get to the Mercure Grand in Sao Paulo.... »

GREAT

AccorHotels certified review
Anonymous Families - 22/07/2017
« Great experience overall »

Staff was helpful, food was very good and rooms were comfortable. Only complaint was that the hotel was unable to accommodate a family of four in one room.

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