Hotel - Hotel Grand Mercure São Paulo Ibirapuera
Grand Mercure Hotel Grand Mercure Hotel

Hotel Grand Mercure São Paulo Ibirapuera

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4.0/5 1,351 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Outdoor tennis court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

  • 215 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Phone with 2 handsets in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone in bathroom
    • Crib on request
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,875 reviews

Our guest reviews for Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,351 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Luis Business - 13/11/2017
« Good value for money with small hicups »

Room service missed alarm set for 7AM and did not fulfill the fridge with sparkling water as requested. Out of this very nice service and structure.

AccorHotels certified review
Mario H. Business - 13/11/2017

Very Good experience, comfortable rooms and Restaurant. Need to improve personnel to speak English. Self service Coffee on the rooms.

AccorHotels certified review
Anonymous Business - 08/11/2017

Laundry not same day (very unusual for a good hotel in a big city), no bathrobe, only 2 glasses, fruit not good @ breakfast (v. unusual for Brazil.) Plus is location - can run in Ibirapuera Park. Boulangerie looks delicious.

AccorHotels certified review
Michaelglikson Solo - 06/11/2017
« Nice location too many technical issues »

Broken elevator makes the waiting impossible Should make it clear when ordering a roon that it is not a seafront view Broken equipment in the exercise room Dining room to crowded should open the other room

AccorHotels certified review
Jaideep Business - 03/11/2017
« Nice, comfortable, cozy. »

It was very good. No complaints.

AccorHotels certified review
Giulio P. Business - 02/11/2017
« Comfortable and pleasant »

Was only used as a base but comfortable and pleasant. Staff were very polite and helpful

AccorHotels certified review
Anonymous Business - 02/11/2017
« No issues »

Good. Barman was excellent!

AccorHotels certified review
Orcf Business - 30/10/2017
« Hotel needs improvements! »

Hotel address is wrong in Google and Waze!

AccorHotels certified review
Karina F. P. Business - 27/10/2017
« Strongly recommend »

The hotel is very well located, with easy access to restaurants and Ibirapuera Park. The rooms are large and comfortable with a classic construction. The restaurant for dinner is very good and breakfast well served.

AccorHotels certified review
Bruce Couples - 17/10/2017
« front desk service / room »

Front desk service extremely unhelpful. we had to wait for 30 min to check in when there was only one client ahead of us, front desk staff were walking in and out of their back room, some one would say " someone will help you soon". the room, was very outdated, OLD and not like the pictures. Definitely not worth the price.

AccorHotels certified review
Anonymous Business - 16/10/2017
« beautiful hotel in a nice area »

hotel was a great value. Staff was very attentive. My only complaint was the rain head shower, and the water did not get very hot. I will try to stay there again when I come to Sao Paulo.

TripAdvisor review
Couples - 04/10/2017
« LACK OF RESPECT »

There was no upgrade room. No amenities. We asked lunch for the service room. ( both dishes were incorrected, we complained about it , they sent 2 desserts like courtesy, but they charged our requests). We called a masseuse and they charged us because they have a spa in the hotel. But we are free to call someone outside better .... Horrible place ....

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Rubens Junior, O Grand Mercure São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas, nosso principal objetivo é buscar a excelência nos nossos serviços para a satisfação de nossos hóspedes. Suas colocações realmente são muitos importantes, infelizmente nesta sua estadia não foi possível conceder o upgrade pois não tínhamos disponibilidade, mas pude verificar que em suas 2 ultimas estadias o upgrade foi oferecido. Em relação ao jornal, não dispomos de jornais impressos, hoje a rede Accor está trabalhando com o aplicativo Press Reader o qual o senhor pode baixa-lo gratuitamente e ter acesso a uma série de jornais e revistas, durante sua estadia. Suas observações sobre Alimentos e Bebidas foram discutidas com o responsável e as orientações à equipe foram feitas para que essas situações não se repitam, pedimos desculpas se a sobremesa enviada o desagradou, não era essa a nossa intenção. Esperamos ter a oportunidade de recebê-los novamente no Grand Mercure Ibirapuera e poder reverter esta impressão vivenciada anteriormente. Atenciosamente,

AccorHotels certified review
Christian Business - 03/10/2017
« Good overall service but room service needs improvement. »

2 nights on a business trip

AccorHotels certified review
Thomas Couples - 24/09/2017
« Very nice stay »

Xxx

AccorHotels certified review
Robin Business - 23/09/2017
« Excellent Hotel »

I stayed at this hotel for 4 nights while attending a business conference. it is very comfortable with an excellent breakfast.

AccorHotels certified review
Anonymous Business - 21/09/2017

Excellent

AccorHotels certified review
Anonymous Business - 03/09/2017
« A dated hotel that needs attention. »

Very nice staff. However, the property is in need of renovation and updating. The furniture in the room is heavily used, when I asked for additional things like hangers pillows ironing board, got very mixed match old stuff. Room service was terrible both quality and time. Overall, an average hotel needing some attention.

AccorHotels certified review
Gerson B. D. D. Business - 31/08/2017
« Conviniente »

Good stay, nice staff, good food, good bar, need remodeling, carpets with a lot of stain and bad smell

AccorHotels certified review
Ana Business - 31/08/2017
« My stay at Grand Mercure was extremely pleasant. »

Except for the really uneatable risoto (de "alho poro"), everything else was fine.

AccorHotels certified review
Anonymous Business - 28/08/2017

very comfortable hotel with excelent service

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