Hotel - Hotel Mercure Paris CDG Airport & Convention
Mercure Hotel Mercure Hotel

Hotel Mercure Paris CDG Airport & Convention

3.5/5 1,001 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Our large rooms and suites are fitted with high-quality facilities, triple-glazed soundproofing, WIFI, individual air conditioning and superior quality bedding, all to ensure your utmost comfort.

  • 345 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 13 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • Nespresso experience offered
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,635 reviews

Our guest reviews for Hotel Mercure Paris CDG Airport & Convention

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,001 reviews
Ignace J. Business - 03/12/2018 AccorHotels certified review
« Please make distinct and different signs clear at the CDG airport between the Mercure CDG-Convention and the OTHER ONE! »

Hotel experience itself is fine, but from the airport, there is no logo distinction between the two Mercure hotels! We ended up taking the pink line shuttle and that led us to the wrong Mercure! We should have taken the CDG Val to the Mercure CDG-Convention. Problem is, the logos are identical! I thought both transportation modes would take us to the same hotel. And we're not the only ones. Another couple of travelers ended up at the wrong Mercure as well. Also, there are a lot of construction going on at the site. From the CDG-Val "Pr" station, signs to the hotel are clear for pedestrians. But from the hotel, there should be distinct signs to lead pedestrians to the station. (It's a hard left off the hotel exit, I wish there was a sign. There was none.)

S Solo - 27/11/2018 AccorHotels certified review
« Overnight airport stay »

Poor signage in the airport. When I finally did get to my room it had 2 single beds instead of the queen/king I booked. Otherwise nice room with nice amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Vilija Business - 21/11/2018 AccorHotels certified review
« Bad food and a disfunctioning shower »

The soap bottle and holder kept falling from the wall into the tub and luckily just missed my foot several times. The glass bath screen didn’t block the water so the shower flooded the bathroom and I had to use all my towels to mop it up. The dinner was awful: soup tasted industrially made and the pasta with vegetables had about a pound of butter and almost no vegetables. At the end, the restaurant the bill for dinner was wrong - twice! Won’t be staying here again - ibis styles is much better, cheaper, and closer to the cdgval and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Anonymous Business - 21/11/2018 AccorHotels certified review
« Ensemble correct »

Personnel aimable et serviable

Anonymous Business - 20/11/2018 AccorHotels certified review
« Great Service overall - Excellent Event Management »

Overall the hotel fully met out requirements. The Event & Conference team were well experienced and provided assistance effectively & efficiently. Breakfast delivered to room at no additional cost is a definite bonus when you're travelling alone. Private dining meal was delicious and the event team helped with a very last minute request to provided an external vendor for some team building experience. Bedrooms were clean and spacious.

Pia S. Business - 19/11/2018 AccorHotels certified review
« Ok hotel »

A worn down hotel with very small bathroom and 2 narrow single beds. Convenient next to the airport however. Staff in the reception not helpfull at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Freuent B. T. Business - 17/11/2018 AccorHotels certified review
« tiring.and frustrating »

Walking from.the cdgval at night with a large suitcase was tiring and unsafe. The 1st room was not equipped ..the 3nd room was next yo a service closet (my reervation specified NOT next to elevator ir service closet) Also the mimi bar wad empty, no bath robe or slippers, no nespresso machine.onlt 2 tubes of body lotion and 2 small soaps..no other amenities. Room service "rare " order arrived 'well done' and cold. 2 glasses requested = 1. Only paper ir plastic cups in the room is not acceptable. Cleaning people started banging the service closet doors continupusly from 6h30 -7h30. I am an accor member but will.not return to mervure conventipn cdg until.the free navette Terminal/hotel/terminal is abailable and level of service us up to 4 star status. I have already written to the Accor group anout this stAy...I also notice ypur standard response to every negative review is always exactly the same.for over 1 year. .Tat demeaning and insulting to.your previous paying guests.

Anonymous Solo - 10/11/2018 AccorHotels certified review
« Lovely room, close to airport »

No newspapers, nothing in the refrigerator bar. However, the proximity to the airport and being able to walk to the Pr station was excellent.

Anonymous Business - 07/11/2018 AccorHotels certified review
« The room was not very clean and the bed smelled like cigarettes. »

For such high price (150 Euro per night) I did not expect the room to have dirty bed cover and to smell like someone smoked a pack of cigarettes day before. Based on my experience, I cannot recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments with our general housekeeper . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Eoin C. Families - 05/11/2018 AccorHotels certified review
« Comprehensively dissatisfied given this is supposed to be 4 star. »

1, on check in I was asked to block €720 on my credit card for 2 adults and 2 children (aged 9) for a three night stay for the rooms which were pre paid in advance. This is ridiculous 2. I pre paid for 3 days parking but the card /ticket did not work even after it was replaced. I had to argue with the attendant at the exit barrier on the intercom each time I tried to exit 3. The room was not cleaned each day. I had to ask housekeeping to come do it each evening 4. Your chicken club sandwich has ham in it. When I pointed this out to the waiter he brought me another to show me and it had ham. Extremely poor quality ham at that. Given the quality of the ham and chicken at breakfast which was very good, I can only assume the club sandwiches are bought in pre made 5. €9.50 for a beer is an outrageous price 6. All your staff need training in customer service. It was clear that they do not get any as their attitude was awful

Yoko Business - 03/11/2018 AccorHotels certified review
« No really good service »

Good: The room is really quiet although it is next to the airport. Other experience: The one at the reception does not know anything about online check in when I told me I have checked online already, he relied with "we do not have this service". I shall have my invoice automatically by Email, almost one week there is no invoice, even if I called them personally and stated my Email address again by phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Did you get your invoice ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Andrew Couples - 31/10/2018 AccorHotels certified review
« Nice apart from check in »

Pleasant stay in a nice hotel. First impression was poor after reception required me to authorise a second payment for the room despite having paid completely online. Very rude and unsensitive reception staff.

Anonymous Business - 31/10/2018 AccorHotels certified review
« Wonderful »

I arrived very early to the hotel and the check-in staff was amazing! Honest that they weren't sure if they could support an early check-in but looked - made a call and got me checked-in early to an amazing room. Great bed, clean - bathroom very clean and stocked. I didn't get their names (they were definitely busy taking care of a lot of things but still made me feel welcome). Thank you! Check-out was a little different - I was a little confused on the charge for the room but that was quickly resolved but he could have been a little more courteous. But overall the stay was wonderful.

Terrance F. Business - 29/10/2018 AccorHotels certified review
« Below average experience »

While the public areas (bar, restaurant, and conference rooms) were very nice, the room was quite disappointing. The mattress was very worn and uncomfortable. It was uneven and you could feel the springs. The room was very worn as well. The paint was peeling, the carpet worn and the furniture very worn and distressed. I was missing a hair dryer in my room as well. Over all, a very disappointing experience.

E. Business - 29/10/2018 AccorHotels certified review
« Good »

Good

El… Business - 29/10/2018 AccorHotels certified review
« Not oke at all! »

1) I received a room that was already occupied 2) The waiting time at the bar to order dinner was at least 1 hour (only 2 people working for somany people 3) I ordered a cheese plate, took me 45 minutes and their was 1 fried on my plate and no bread 4) I ordered take away food, I wanted sushi mix but received chicken etc and one plate of same salmon sushi

Valerie Business - 27/10/2018 AccorHotels certified review
« Tacky and rude. »

I will not pay 440 euros at an airport hotel that charges me to weigh my bags. My reservation clearly indicated that I had paid for breakfast: Vos options garanties PETIT DÉJEUNER 1 x 19.90 EUR 19.90 EUR This was confirmed at check-in and denied at check-out. Although they did not in fact charge me, the disorganization is troubling, and not beneficial to the stressed traveler who is at your hotel to reduce the stress of travel! I do not expect paper and plastic cups in my hotel room for 440 euros---please visit the nearby Hilton or Sheraton (where I have stayed in the past, and will surely prefer in the future) for comparison.

Anonymous Solo - 25/10/2018 AccorHotels certified review
« Service, service,service »

Firstly I was collected from the airpport, upon check-in, I was upgraded and then my bags were taken to my room. Had a drink at the bar but was very disappointed with club sandwich. I was collected very early the next day and taken back to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

Anonymous Couples - 25/10/2018 AccorHotels certified review
« convenient and pleasant »

good relaxed evening before an early flight

Sarah &. B. Families - 22/10/2018 AccorHotels certified review
« Nice Stay but nothing Special »

We once again stayed to The Mercure CDG - but once again our booked room for 3 - spare bed (Divan) was NOT made up. Reception staff were excellent and helpful. Food & Beverage staff were not up to standard and too casual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totally meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine ESCURAT Directrice Générale 00 33 1 49 19 29 13

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