Hotel - Hotel Mercure Paris CDG Airport & Convention
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Mercure Hotel

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest  Route de la Commune  Cedex 
95713  ROISSY CHARLES DE GAULLE
FRANCE

771 reviews
TripAdvisor Rating Based on 771 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • PARIS ROISSY CDG
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Our large rooms and suites are fitted with high-quality facilities, triple-glazed soundproofing, WIFI, individual air conditioning and superior quality bedding, all to ensure your utmost comfort.

  • 345 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 13 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • Nespresso experience offered
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,144 reviews

Our guest reviews for Hotel Mercure Paris CDG Airport & Convention

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 771 reviews
AccorHotels certified review
Anonymous Business - 14/09/2017
« Room & stay ok - check-in prehistorically slow »

I've been in line at the check-in counter for the best of an hour. Not the best experience after a long, tiresome day.

AccorHotels certified review
Vincent Couples - 13/09/2017
« Good stay »

Very convenient location before a flight out. Friendly and efficient staff Windows need to be cleaned

AccorHotels certified review
Anonymous Business - 13/09/2017
« Disapointed »

First, when I checked in, reception lady was very cold attitude, no smile ,no greeting 'hello', nothing. And your Hotel policy DRPOSITE , she took 60€ plus , first she didn't explain ,so I asked why so expensive? It is not same amount when I reserved , and she explained, I wanted have a room with Bathtab , she said me there are not room which with bathtab, I can't believe it! This hotel is 3 or 4 stars Hotel and you don't have a bathtab rooms!

AccorHotels certified review
G. L. Couples - 13/09/2017
« One night stay was comfortable. »

Tried to check in around 1pm, but room was not made available until about 3pm, or 1 hour after earliest scheduled check-in of 2pm. Had to stay in hotel lobby for two hours. We were comfortable. Appreciate hotel free wi-fi.

AccorHotels certified review
Denis Business - 12/09/2017
« No room for me but plenty of them for others. »

I spent 30 minutes in a line as 1 out of 3 PCs got broken. I spent this time for nothing as I was told "Sorry, your room is not ready." I asked to get a key just to avoid this line in the future. I explained that I'll wait for the room to be ready. I just wanted to have my keys. I was told that the room is not assigned to me yet so they can't give me they key. But people after me received keys without any problem. So it was me and 3 more colleagues of me. 4 losers from the middle of the line. If a hotel tells that there are no room ready it should be applicable to all the guests if the same level at least. I checked in online and even people who didn't received rooms.

AccorHotels certified review
K Business - 12/09/2017
« Bad »

The information provided on how to reach the hotel was not specific enough. So ended up at the wrong hotel. It is not clear where to wait for the shuttle bus, nor when the next one will arrive. I got on the pink line bus, because this had signs for Mercure hotel. Considering this was a date rate and I wanted to sleep during my layover, I wasted about 1.5 hours just getting to the hotel and money on a taxi that was not reimbursed. The check in staff served 3 people ahead of me who came after I did. Then when she finally served me, she took a very long time to process my day rate. She told me that check in was at 3 PM, when my reservation was for 9 AM. It took so long to process. Then she tried three times to get me to accept a room less big as the one I booked. I am pretty sure she put me in the smallest room available, rather than the size I had booked for. I was not offered a reduced rate, a welcome beverage, or anything complementary. You need to specify to guests that you will charge their cards with more than the cost of the night. I was not prepared to have my card charged with this amount. This meant I had to pay in cash, leaving me with no cash for travelling. I chose this hotel due to the fitness facilities. They were very poor, with no free weights at all.

AccorHotels certified review
Hamad Families - 12/09/2017
« Quite and nice »

Very conformity warm staff

AccorHotels certified review
Unhappy G. Business - 11/09/2017

Very bad organized at front desk, rooms not available until the evening, no apologies, no compensation. Promised again and again room would be clean in 10/20 minutes therefore missed have the conferention, the reason why we stayed in this hotel. Mngr promised to call personaly if room would be available, but left without calling or passing on the message to a collegue. Soap dispenser broken in shower area.

AccorHotels certified review
Bmp Business - 11/09/2017
« Nice hotel »

Hotel was nice. Windows were dirty, so camera focused on dirt, rather than on airplanes. Procedures at desk were slow and complicated. Food in restaurant was nice (dinner, breakfast)

AccorHotels certified review
Heiko Business - 11/09/2017
« Bad »

Check in was a nightmare, restaurant disappointing and bar overpriced. Room was good

TripAdvisor review
traveller7472017 Business - 11/09/2017
« Waiting for hours for the room to be ready »

We were there for a work event and the hotel was almost fully booked. Check-in time is 14.00hrs but we were sent away and asked to come back at 15.00hrs. At 15.10hrs I was told that my room should be ready in about 10 minutes. After about half an hour it was not ready. I was not the only one to get this message but more colleagues had to wait. After the same person told me for a second time that the room was not ready, we suddenly saw him leaving home without telling us that his colleague will take over. After several times being told that the room would be ready soon, that housekeeping was called, that I would be personally being picked up in about 15 minutes from the lobby etc...I was waiting for already 2.5hrs and still no room. After 3 hours I asked for the manager who said she would call me when the room was ready so that I can go out to have dinner but this didn't happen. Not sure if this was because she didn't even try or that she tried but for some reason it didn't work. At least she didn't leave a message to her staff at the desk so finally I received my room at 20.30hrs. To find out that the shower head and shampoo holder were broken, that the bathroom is very small and that the tea maker didn't really fit on the power supply and was very unstable. After asking if there would be any compensation for this inconvenience I received a voucher for a free drink in the bar. Pity that I had to ask for this myself.... Next morning I found out from my colleague that at midnight he had a strange guy standing next to his bed because the staff had given a key to this guy too. Good things: Very comfortable bed, there is a mini bar present (with only a complementary bottle of water inside) and you can make your own cup of coffee or tea. The check-out went very smooth with a very friendly staff member.

AccorHotels certified review
M S. Business - 09/09/2017
« Hard to find »

There are two Mercure Hotels at Ch de Gaulle. If one fails to use the phrase > & Convention < in any Google search one gets the other hotel. Of our party of 21, no less than five people made this mistake so needs better clarification.

AccorHotels certified review
Alan R. Couples - 07/09/2017

Excellent accommodations and food, a little disappointed with the Cavalier attitude of driver from hotel to CDG, who just 'dumped' us at the Airport with no directional advice.

AccorHotels certified review
R. Solo - 05/09/2017
« Lovely room and hotel, slight improvements needed »

Great - receptionist was very helpful. Gym/fitness room was not that good - needed more machines and some space for yoga mats etc. From the airport it was NOT clear which shuttle bus to get to go to the Mercure CDG convention. I went to the wrong Mercure and had to wait about an hour and a half for the mercure shuttle to take me to the correct hotel.

AccorHotels certified review
Alvin H. Families - 05/09/2017
« great except the reception on check in »

rooms where great and location and shuttle are prefect. however upon check in the staff was not friendly and infact very rude. we had several questions and he was not of help.

AccorHotels certified review
Christa Business - 04/09/2017

Shuttle service did not work, arrived at close to midnight, got off at Parking between Terminal 1 and Terminal 2. While by phone arrival of the shuttle was announced in 5-10 min, the shuttle was still not there half an hour later. Decided to walk to the Mercure - not a pleasant experience in the middle of the night.

AccorHotels certified review
Fifi Couples - 02/09/2017
« Experience ok »

Great beds, horrible bathrooms! Unclear information about airport shuttle--needs to improve.

AccorHotels certified review
Michael B. Business - 31/08/2017
« Drainage in wash basin was not woking »

nice hotel, excellent breakfast, just the drainage in wash basin was not woking. It needed 5 minutes that the water drained.

AccorHotels certified review
Mary Couples - 30/08/2017
« Waiting for our next morning flight! »

Excellent location and hotel. The only negative and it was not good. We waited at least an hour for the hotel shuttle bus to pick us up at CDG. Other hotel shuttles came and left. We just weren't sure. After a long and stressful flight and finally finding the shuttle pick-up location, this was NOT a good start to the Mercure hotel. However, the staff, ambiance of the hotel, service, look of the hotel, etc. made up for this stressful start! Shuttle bus early in the morning was just as they said "every 15 minutes".

AccorHotels certified review
P S. Couples - 28/08/2017

Comfortable beds ,nice breakfast, attentive staff. Needs better signs from CDG VAL station

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