Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,147 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: ‌6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

  • Max. number of persons: ‌6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,686 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,147 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Novotel Lombok

TripAdvisor rating 4.0/5

nickywade2019 Family - 14/07/2019 TripAdvisor review

Perfect Holiday The accommodation was clean, spacious, beautifully presented. Staff were extremely courteous, and went out of their way to ensure we were served well. Food was excellent. Beautiful surroundings. Extremely good value for money. I would recommend this hotel to anyone.

relaxing

Customer review rating 4.3/5

Nevelle B. Couples - 10/07/2019 AccorHotels certified review

good 4th visit

Dear Mr. b., Greetings from Novotel Lombok Resort & Villas. Thank you for reviewing our hotel, we are glad that you had a good forth times visited our resort. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back as soonest for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Very comfortable stay with great staff!

Customer review rating 4.3/5

Katrina Business - 08/07/2019 AccorHotels certified review

I really enjoyed my stay in Novotel Lombok. A great place to chill and the service is good too. Staff are very professional and friendly.

Dear Mrs. Katrina, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our real pleasure to know that your stay was very comfortable, and that our staffs were able to enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience, and we look forward to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Good Value, all round.

Customer review rating 4.3/5

Denise Families - 07/07/2019 AccorHotels certified review

This hotel is good value, only 3km from the township of Kuta which has many dining options. The hotel has free push bikes and movies every night. The staff are all excellent and happy to do anything for you. The rooms have been renovated and are very spacious.

Dear Mrs. Denise, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall l experience has been great one, and that we are pleased to read that you particularly liked and enjoyed our hotel facilities. Please assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Feel like at home

Customer review rating 4.3/5

Anonymous Families - 06/07/2019 AccorHotels certified review

Very very good in term of services. Beyond our expectations. Jan, the GM is very friendly.

Dear Ibu S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our real pleasure to know that your overall stay has been great one, and that we are delighted to read that our services have enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Very beautiful and comfortable hotel

Customer review rating 4.3/5

Frieda E. U. Families - 06/07/2019 AccorHotels certified review

We all very satisfied staying in Novotel Lombok. The environment is beautiful and clean.We hope staying here longer and we will recommend our friends to stay here if they have holiday in Lombok.

Dear Mrs. Frieda, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you were very satisfied with the all the services and facilities we provided. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Exceptional service at a wonderful hotel

Customer review rating 4.3/5

Stuart Couples - 05/07/2019 AccorHotels certified review

We were treated exceptionally well by management and all staff members. Everybody was friendly and very helpful. The food was very good although was often not hot enough. It may be nice to have a different menu in the restaurant for more choice from the bar. The cocktails also could do with a bit of work, they all seemed to taste similar & not consistent and often we couldn't taste any alcohol in them. Also the pool was a little disappointing, it was quite small and not many sunbeds nearby. We always had a seat but if the hotel was busier there may be a problem. Overall these are very minor suggestions as we had a terrific stay and will definitely be back.

Dear Mr. Stuart, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. And thank you very much for being our loyalty member, we are delighted to know that you had a great experience stay with us and that, please to read that you particularly enjoyed the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Nice Property But Need Extra Attention

Customer review rating 4.3/5

Nyoman P. Business - 05/07/2019 AccorHotels certified review

Slow check in due to heavy check in and check out situation. There was no senior management present during busy time at the Front Desk area. Very expensive car rental, deal directly with the car's owner without the hotel staff's acknowledge this. Cleanliness of the bathroom needs extra attention, shower head need replacement, hot water barely warm, Housekeeping staff made noise along the corridor/Pantry, very annoying when you try to sleep. Good breakfast experience, food is delicious and good variation of items with large options. However, need more training for the staff to be more sensitive by not standing too close to guests who were in serious conversation. Check out was a bit slow.

Dear Mr. Nyoman, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you particularly liked our food quality. However, we are sorry to read that you have encountered some unpleasant experiences as mentioned. Please rest assured, that I have shared all attentions mentioned to management and proper action will be implemented accordingly. Thank you again for sharing your experience, and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Guest Experience Manager

Very helpful staff

Customer review rating 4.3/5

Pat D. Couples - 05/07/2019 AccorHotels certified review

We really enjoyed our time at the resirt

Dear Mrs. Patricia, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you really enjoyed your stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Excellent service and food

Customer review rating 4.3/5

Carolyn M. Friends - 04/07/2019 AccorHotels certified review

This was my 2nd stay and on both occasions I have found the service exceptional. Staff are friendly and helpful. We had an issue with the 2nd room booked for my friends being a double bed instead of twin beds I had requested and having arrived late at night just changed it to a twin bed room on the other side and decided to look at better options next morning. The reception staff went to great lengths to try to get us rooms next to each other the next day however due to very limited options available for twin beds weren't able to get us close to each other. One room (my room with my husband) was further upgraded to a lovely villa in a good location that allowed our friends to come and spend time with us on our large veranda. I was a bit surprised to be told that none of the villa rooms had twin beds so would suggest that having twin bed options in more rooms of all different standards would be advantageous as not just couples like to enjoy a better standard of room. The standard of food at the resort restaurant was extremely high. I enjoyed every meal I had there and found all the staff to be happy to assist with any special request. All of my group also enjoyed the cooking class and we are all much more knowledgeable on the secrets of great Nasi Goreng. I had a complimentary massage with the package deal and it was bliss. I promptly booked another treatment which was even more blissful. We all went to Happy hour at the bar overlooking the beach pretty much every night and tried a number of cocktails. The addition of some other wine options would be great. Once again the staff are friendly and helpful remembering our preferences. We organized a tour to the waterfall with the hotel and it was very professional. The beachfront location is impressive and the large beachhuts were really good for keeping out of the sun between dips in the ocean. The beach staff were quick to provide drinks or food and the fresh drinking water available was greatly appreciated. We all enjoyed our stay and found the inclusive package excellent value for money. We all plan to return again and even though the resort itself is lovely it is mainly because of the great service and good food we enjoyed during our stay.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had an excellent stay with us, and that it is our most pleasure to know that our staffs were able to make your experience even better. Rest assured, that I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, we truly value your wonderful feedback and we deeply hope to welcome you back in the near future for an even much better experience. Sincerely, Robby Irawan Guest Experience Manager

enjoyable and relaxing

Customer review rating 4.3/5

Silvio F. Couples - 02/07/2019 AccorHotels certified review

staff are extremely helpful and always ensuring you are attended to.

Dear Mr. f., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Lovely resort

Customer review rating 4.3/5

Drew P. Solo - 01/07/2019 AccorHotels certified review

Nice welcome, upgraded to a beautiful room, good value restaurant, lovely beach. A top place to stay on Lombok.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a great stay with us and that pleased to read that you particularly liked and enjoyed our room and other facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Nice resort to stay with kids and family, beautiful

Customer review rating 4.3/5

Nury F. Families - 28/06/2019 AccorHotels certified review

The beautiful resort with cream sand, beach, blue sky and sun, perfection. My kids was really enjoy our holiday, they join the summer camp and kids club. They can met new friend from other countries , will back to here if we come to Lombok again. Thank you.

Dear Ibu F., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Mrs K.

Customer review rating 4.3/5

Cherrie K. Couples - 28/06/2019 AccorHotels certified review

We recently stayed at Novotel Lombok in Villa 601 and our expectations were high as this was one of the best rooms available and on arrival to our room found the furnishings and curtains etc to be very old and dated. Whilst the staff, service, hotel position, and breakfast were excellent and we couldn't fault them, the presentation of villa was dissapointing. Having paid a fairly expensive rate for this oceanview villa and whilst clean it needed some major maintenance e.g. old and dreary window furnishings, handles missing of cupboards and scratched and dated furniture and tiles missing in the pool. Also the morning after we arrived I had all the pillows replaced as they were all yellow with stains and some mould. Not what we have experienced through a Novotel accommodation before. To be honest we were a little disappointed with the quality for money ratio. Thank you

Dear Mrs. Cherrie, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your constructive feedback relating to your recent stay with us. We are happy to know that our service and breakfast met your expectations. However, we are really sorry to know that our room facility and cleanliness was falling apart your expectations. Rest assured, that this feedback has been well addressed to department concern and management, and proper action will be implemented accordingly. Again we are really sorry for the disappointment you have been through, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Good times, Great location

Customer review rating 4.3/5

A. Couples - 26/06/2019 AccorHotels certified review

I enjoyed the design of the hotel, the services provided and its picturesque location.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a good time during your stay with us, and that we are pleased to read that you particularly liked our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Really good!

Customer review rating 4.3/5

Allan Couples - 24/06/2019 AccorHotels certified review

It was really good, the place looked unreal, staff members were very helpful and friendly. the only thing was a downside for me was that the Villa with the shared pool I stayed, had rats poop on the bathroom and 2 days we've found it on our bed as well which fell from the roof probably. Also, I think the breakfast options could be a bit better in terms of variety especially on the egg station.

Dear Mr. Allan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your stay was really good, and that pleased to read that you particularly liked and enjoyed our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Great facilities and staff. Food OK.

Customer review rating 4.3/5

Patrick Couples - 23/06/2019 AccorHotels certified review

A 5 day quick visit from Perth. Wanted somewhere on the beach close to airport. Accor Advantage plus member so able to access good rates/packages. Loved the staff and established facilities - easy to settle in. A little disappointed with the food - bordering from good (breakfast) to ordinary (snacks). Low occupancy so no theme nights or buffets. A la Carte was OK.

Dear Mr. Patrick, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had an overall great experience with us, and that we are happy to read that you particularly liked our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for your feedback and we look forward to welcome you back soon! Sincerely, Robby Irawan Guest Experience Manager

Great experience

Customer review rating 4.3/5

Soniwell Business - 23/06/2019 AccorHotels certified review

Towel is clean. Bed sheet is clean. I ordered beef rendang but it's not spicy. Maybe provide an option to make it spicy in the future.

Dear Mr. Soniwell, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great experience stayed with us. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

A Great hotel and Location for a Relaxing week

TripAdvisor rating 4.0/5

WorldWideKiwi Couples - 23/06/2019 TripAdvisor review

This is a somewhat unusual hotel as you don't normally envisage Novotel with thatched chalets, open-air dining and direct [ 50 meters ] access onto a clean, swimmable, coral sand beach. Lovely location made even better by friendly and helpful staff.Special mention must be made of Jan, the manager. He personally greets all guests, does the rounds at mealtimes to ensure everyone is happy and follows up any request with action ! As usual in Indonesia the wine offering is limited but there are plenty of alternatives to drink. The menu is varied to suit most tastes with plenty of fresh fruit, Indonesian speicalites , and a very comprehensive breakfast offering. Our room was spacious, comfortable, included all the expected amenities and serviced daily.. Our only negative of the entire experience was noisy air-conditioning. The two pools, with differing depths, are small but quite adequate and sparklingly clean. This will be our choice of residence when we next visit Lombok.!

Dear WorldWideKiwi, Greeting from Novotel Lombok Resort and Villas! Thank you for your kind review! We are delighted to read that you had a great and relaxing stay with us, and that it is our great pleasure to know that you particularly liked and enjoyed our beach facilities and services provided by our team. Furthermore, your feedback relating to air conditioning noise has been well noted and will address to concern department for proper action. Guest satisfaction is our main passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Robby Irawan Guest Experience Manager

Tropical bliss for rejuvenating and relaxing

Customer review rating 4.3/5

Dean Couples - 21/06/2019 AccorHotels certified review

Relaxing, friendly and helpful staff Villa created an atmosphere of relaxation and down-time

Dear Mr. Gregory, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a relaxing stay with us, and that pleased to read that you particularly liked and enjoyed all facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager
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