Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,183 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: A partir de 31
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Twin Beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Terrace King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Terrace Twin Beds

  • Max. number of persons: 3
  • Area: A partir de 37
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Family Room

  • Max. number of persons: 6
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Terrace Family Room

  • Max. number of persons: 6
  • Wireless internet in your room
  • Satellite/cable colour TV

Private Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Private Pool Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,811 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,183 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect stay

Customer review rating 4.3/5

Angela Families - 10/10/2019 AccorHotels review

We really enjoyed our stay and found it to be extremely relaxing. There are sufficient cabana's by the ocean and sun-loungers by the pool. The staff are happy and friendly. The grounds are immaculate with lots of interesting things to look at (sculptures, ponds, gateways and seats to name but a few) The room was spacious with a firm but comfortable bed, the shower had great water pressure, the aircon was much appreciated and our garden terrace was a peaceful spot to sit. The food and drinks were varied and delicious. Happy 'hour' lasts for 4 hours so plenty of time to sip a favorite cocktail around the pool. Special thanks go to Imam who drove us to see the sunset and then took us to feed the monkeys. He took the time to assist our grandson in feeding one of the monkey's, a memory he will treasure. The trip into town to explore and try other restaurants is easy and cheap, with cars readily available at reception. We appreciated the kids club and the lovely girls there. The Sasak massage was amazing. We will definitely return.

Dear Angela, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been really extremely relaxing, and that it is our real pleasure to read that our staffs were able to make you feel welcomed and valued during your stay with us, especially Imam. Assured, that I will share your comments with our team and to Imam personally. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Super stay

Customer review rating 4.3/5

Joanna Families - 09/10/2019 AccorHotels review

Really loved the room and public spaces. Staff very friendly and very efficient and service great. Super happy to see refill water in rooms and have refill stations. Brilliant initiative thank you. Would love to see reduced plastic in the bathroom toiletries come next. Food was good. More vegetarian options would be lovely. Spa was excellent service.

Dear Mrs. Marta, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your had a super stay experience with us, and that pleased to read that you particularly liked all our services and facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Great hotel, great service

Customer review rating 4.3/5

Sophie B. Families - 08/10/2019 AccorHotels review

The service was great, cleanliness was awesome, staff were lovely, grounds were beautiful.

Dear Sophie, Greetings from Novotel Lombok Resort & Villas. We are delighted to know that you stay has been great and enjoyable. It is our most pleasure to read that you particularly liked and enjoyed our services and that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Nice view and peaceful beach

Customer review rating 4.3/5

Grace Couples - 08/10/2019 AccorHotels review

Well maintenance hotel, nice view and peaceful beach, variant breakfast.... Due to difficult public transportation, hotel should be provided more "unlock" (no driver/not shuttle) rental motor and car with money guarantee till return motor/car and with queuing number so that guess should not wait at the lobby.

Dear Grace, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for sending us your constructive feedback relating to your most recent stay with us. Please rest assured, that I will share your feedback to all team so that we are able to implement proper action plan for a better service quality. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Average experience, not bad but a long way from great.

Customer review rating 4.3/5

C. Couples - 07/10/2019 AccorHotels review

The hotel feels tired and whereas staff did try it fell well short in terms of service. We booked under a Luxury Escape and did not receive all of the benefits offered. When we did try to make a few changes, such as with the massages the staff were quite unhelpful. The cocktails on the manager's evening were ghastly, reminiscent of a 1980s cruise liner. Truly awful. The music on the beach was nice. The gym was good. In all, we loved Lombok, it a quiet friendly alternative to the bustling Bali, but feel a home stay would provide a better alternative to the hotel. Perhaps when competition from the Pullman begins it will motivate the Novotel to seek improvement.

Dear Mr. c., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback relating to your most recent stay at our resort. We are really sorry to read that your experience was dissatisfy due to you encountered some problems as mentioned. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

satisfied

Customer review rating 4.3/5

Rino Friends - 04/10/2019 AccorHotels review

excellent service and great view

Dear Sari, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been satisfied and that glad to read that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Amazing experience

Customer review rating 4.3/5

F C. Families - 02/10/2019 AccorHotels review

Our private villa sasak was so great and big, close to the beach and swimming pool. All staff friendly and so happy with 2 vouchers for Hair Treatment and Yoga. Our breakfast in the hills was new experience for us...very innovative

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our real pleasure to know that your experience has been amazing, and that glad to read that you particularly liked our room and other hotel facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

We had a very relaxed & chilled break

Customer review rating 4.3/5

John Friends - 01/10/2019 AccorHotels review

Overall we had a great time, the staff were very friendly, the accommodation was great

Dear Mr. John, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to read that your overall stay experience was great and very relaxing. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

After 27yrs away from Lombok this holiday has reignited my passion for the Island and the Novotel

Customer review rating 4.3/5

Mark.d Friends - 01/10/2019 AccorHotels review

From the hotel airport pickup to check-in, the holiday started as a no hassle pleasant experience.The staff in all areas of the resort were pleasant an willing to over step their roll to accommodate us. Even to the General Manager Jan, taking time to meet & greet his customers ,demonstrating great customer service and leading by example was some think that I was very impressed by. Looking forward to our next stay in the near future.

Dear Mr. Mark, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience has been so great. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do look forward to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

The Novotel Lombok is a beautiful resort on a gorgeous beach with lovely staff: a perfect getaway!

Customer review rating 4.3/5

Megan Friends - 28/09/2019 AccorHotels review

We were extremely impressed with the facilities. Everything was clean, well maintained and kept to the overall ambiance of an island retreat. We especially enjoyed the little touches like snacks being delivered to the beach, a stuffed animal gifted to our son, and the availability of yoga & scuba. The only challenges were had were not related to the hotel, but rather the geography of the island: drive times to external adventures were long and the dry nature of the island did not provide the expected lush beauty when traveling away from the beaches.

Dear Mrs. Megan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had an overall great stay with us, and that it is our most pleasure to read that you particularly liked and enjoyed our services and facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Very relaxing

Customer review rating 4.3/5

Heather T. Families - 27/09/2019 AccorHotels review

Loved the resort perfect place for my daughter to rest up before she has her baby, and for me Grandma to rest my leg due to sore knee.

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you overall stay experience has been very relaxing, and that you and your daughter were able to enjoy even more. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Excellent

Customer review rating 4.3/5

Anonymous Couples - 27/09/2019 AccorHotels review

Excellent staffs,hospitality,facilities, No Complain

Dear Alif, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience was excellent, and that glad to read that you particularly liked and enjoyed our services and facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

A Beautifully Relaxing Week Would Definitely Re Visit

Customer review rating 4.3/5

Fenti A. Couples - 26/09/2019 AccorHotels review

Staff was helpful and friendly. Especially big thanks to Ibu Atik who arrange our room reservation and Pak Ham, the tour guide. Breakfast is good. We love the landscape and its direct access to the beautiful and clean kuta beach The hotel is perfect for weekend getaway for couple

Dear Ibu Fenti, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a beautiful relaxing week with us, and that we are pleased to read that our team member as mentioned has provided an extra miles service to ensure your satisfaction. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Great Family Holida

Customer review rating 4.3/5

Anonymous Families - 26/09/2019 AccorHotels review

Lovely hotel with welcoming staff. Great for our family catch up. Hotel appears to capalise on the fact there are no close restuarants and have an overpriced menu. Quite a few issues with our rooms and other family members rooms

Dear Mrs. Melanie, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are lad to know that you had a great family holiday with us, and that pleased to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Desperate need of refurbishment

Customer review rating 4.3/5

Jess T. Families - 25/09/2019 AccorHotels review

The resort setting was beautiful and peaceful so we upgraded from 2 x interconnected superior rooms to the family villa with beach front as we were only staying a few days and wanted the very best and the manager said villa 602 was one of there best rooms. However once we arrived we were bitterly disappointed. There was only a queen bed and then a second room off that with 2 single bed (no lounge area) so the kids ended up on our bed all the time to watch tv. The villa also only had one bathroom and one toilet that doesn’t flush properly. With 2 teenage boys on our first overseas holiday this this was just not practical (more of a down grade that cost us and addition AU$120 per night ). Also the mosquito net around the bed had holes in it so was not sufficient at keeping the mosquitoes and we had to sleep fully clothed or else we were eaten alive during the night. But the worst part is that the villa is infested with white ants. They have bored holes in the floor, window frames and doors. I can’t not understand how Accor have let there standards drop so low. Every morning there was little mounds everywhere from where they are eating. This room was not cheap but clearly no money is going back into the resort which is such a shame. However the one thing that really made our stay enjoyable was the lovely staff at the resort, every single one was fantastic and really cared about making all guest feel welcomed and looked after, I hope they get looked after better than the accommodation. Thank you to all the wonderful staff at Novotel Lombok. As for Accor head office, seriously lift your game.

Dear Mrs. T., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback relating to your most recent stay at our resort. We are really sorry to know that our room facilities did not meet your expectations. Please rest, assured that I your feedback has been well shared to all management team for us to take proper action to rectify the problem and avoid re occurrence in the future. However, we are really happy to read that our staffs were able to make you feel welcomed and valued. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Plesant

Customer review rating 4.3/5

Brett M. Business - 25/09/2019 AccorHotels review

Only a short visit, 2 nights.

Dear Mr. Brett, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are happy to read that you had a pleasant short trip at our resort, It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better and longer stay. Sincerely, Robby Irawan Guest Experience Manager

Very nice beach area with very clean room.

Customer review rating 4.3/5

Anonymous Couples - 24/09/2019 AccorHotels review

Very clean and it was nice. However, two things should be improved: 1) the staffs needs more improvement on their English. 2) No bathrobes were there.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for sending us your great and constructive feedback, we are happy to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Exotic

Customer review rating 4.3/5

Alexandra Couples - 24/09/2019 AccorHotels review

Overall, we enjoyed staying at the hotel & will recommend it to our friends who are globe-trotters and are not paying attention to details. Staff is friendly and trying their best despite the language barrier. On a practical note: - our AC was not working properly (we could hear it was on, but not cooling the room) and despite asking twice to get it fixed, nothing happened. - The breakfast on the hill was a lovely idea, as the view was nice. However, the tablecloth had several large food stains and the food was cold. Wish we had stayed at the hotel. We are travelling to Lombok every 3 months and might come back.

Dear Mrs. F., Greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to tell us about your experience at our resort. We are really sorry to know that you had unpleasant experiences toward the AC and breakfast on the hill. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It will be very much appreciated if you could let me know if you wish to stay with us in the near future, so that we are able to provide better preparation for your better stay. Sincerely, Robby Irawan Guest Experience Manager

Great

Customer review rating 4.3/5

Winda C. Couples - 23/09/2019 AccorHotels review

It was a good stay in nice hotel. We love it so much . So far the best hotel we've ever stayed.

Dear Winda, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that you had an overall great stay with us. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Beautifull Escape

Customer review rating 4.3/5

Shelgrain Couples - 23/09/2019 AccorHotels review

Its really beautifull place to stay, i have a verry nice day

Dear Mrs. SHELGRAIN, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a beautiful escape at pour resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager
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