Hotel - Novotel Lombok Resort & Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort & Villas Hotel

4.0/5 2,078 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,480 reviews

Our guest reviews for Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,078 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Asteria T. Business - 06/12/2018 AccorHotels certified review
« The hallmark of Novotel is its beautiful garden and landscape. »

The garden and landscape arrangement is very beautiful which characterizes Novotel everywhere so it is very comfortable. The small thing that made me less satisfied was late check-in so I had to wait until 16.00 WITA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear w., Dear Ferdi, Greetings from Novotel Lombok Resort & Villas. Thank you for your great feedback, we are glad that you had great experience and that particularly liked and enjoyed our concept and facilities. However, we are sorry that your check in experience was falling apart. Rest assured that I will share your feedback to all team for our better improvement. Thank you again for having chosen our resort during your recent visit at Lombok and we hope to welcome you back soon for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Ferdi H. Couples - 06/12/2018 AccorHotels certified review
« Pleasant Stay at the Quiet Resort »

We had a 2 night stay at the private pool villa and we had much more than we expected from the resort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferdi, Greetings from Novotel Lombok Resort & Villas. Thank you for your great feedback, we are glad that you had great experience and that particularly liked and enjoyed your villa. Thank you again for having chosen our resort during your recent visit at Lombok and we hope to welcome you back soon for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Y. Business - 02/12/2018 AccorHotels certified review
« Mr »

Good comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Ludovic S. Families - 28/11/2018 AccorHotels certified review
« Hapiness »

Very quiet and relax. Perfect for our 2 chidren as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ludovic, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback relating to your recent stay at our resort. We are glad to know that you had a relaxing and perfect stay, and that you particularly liked and enjoyed our facilities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back as soonest. Sincerely, Robby Irawan Guest Experience Manager

Vonny Friends - 28/11/2018 AccorHotels certified review
« Serenity and Back to Nature »

Since it was quiet season, we have all the facilities for ourselves. Slightly inconvenience due to old villas and hence animals are to be expected. We prefer to go back to hotel room, instead of being upgraded. Breakfast has wide variety, however there are flies all over the food. Stick to bottled and live cooking food. Apart from that, we quite enjoy the beach and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are sorry to know that you had unpleasant experience toward the animals and flies around the food. Please rest assured, that i will share your comment to all team and management for our improvement. Thank you again for sharing your experience, and we hope your next visit will be better. Sincerely, Robby Irawan Guest Experience Manager

Corrine V. Friends - 26/11/2018 AccorHotels certified review
« Best hospitality in the world »

Staying at Novotel Lombok was everything I could of asked for and more. The hospitality that radiates through your whole stay is a whole next level. There was always someone there to help you out and they had smiling faces the whole time. I recommend so highly of them and will Be back for my next stay in Lombok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corrine, Greetings from Novotel Lombok Resort & Villas! Thank you for taking the time to send us your great feedback, we are definitely glad to know that you had a great time stayed with us. It is a pleasure to know that our staffs were able to make your stay even better. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Michael H. W. S. B. Families - 24/11/2018 AccorHotels certified review
« Anniversary amazing inspection perfect »

Homely and private at the same time very friendly staff and lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are glad that you had a great anniversary experience stayed with us. We are delighted to know that you particularly liked and enjoyed all services provided by our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

S. W. Couples - 22/11/2018 AccorHotels certified review
« We always have a wonderful stay at Novotel Lombok, enjoying the friendly and helpful staff and the beautiful buffet breakfasts!! »

The Novotel Lombok has become our home away from home when we come to visit Lombok. All the staff go out of their way to be friendly make the stay there very pleasurable. My wife and I will always come back and stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Greetings from Novotel Lombok Resort & Villas! Thank you very much for sending us your great feedback concerning to your recent stay with us. We are delighted that you had a perfect experience stayed with us. We truly feel honor to read that our resort now become your home away of home. Thank you again for sharing your experience, we surely looking forward to welcome you and your wife back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Meiliza S. Families - 21/11/2018 AccorHotels certified review
« Family leisure time »

Novotel Lombok truly left an impression! The friendlyness of all staffs we met, the complimentary photo, the spacious and lovely room, the beautiful private beach, and the all time kid's favorite pool slider. There was no hot meals buffet on Saturday breakfast because the guest was not many. So they provide a menu to choose. I trully appreciate the thought of food preservation. However, it is better to inform the guest about ordering ala carte once they are seated instead of waiting until they have taken the cold menu or hot station meals. I definitely want to be back here again ^_^

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meiliza, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great experience stayed with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Edo Couples - 16/11/2018 AccorHotels certified review
« Ok »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yulius , Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are glad that you had a great experience stayed with us recently. It is always a pleasure to receive positive feedback. I will certainly share your feedback to all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Azmi S. Families - 02/11/2018 AccorHotels certified review
« Best holiday ever... family friendly hotell.. »

wish can stay longer... everything is good food, rooms, staff.. perfect...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azmi, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are delighted to know that perfect holiday experience with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Les C. Couples - 30/10/2018 AccorHotels certified review
« A great relaxing holiday with a good balance of relaxation and activities. »

Staff were fantastic. Some trouble with understanding English but understandable. Not happy with running out of wine and the music in Breeze Bar could be more appropriate to the demographic and circumstances. Mature adults trying to have a relaxing drink as the sun goes down don't respond well to heavy bass beat dance music that would appeal to young people in a nightclub. Hotel definitely getting tired but was clean and tidy. Private Pool Villa everything we could have hoped for. Private spacious and clean with plenty of water, coffee and tea. loved that. The day trips through your recreation staff were excellent. They looked after us brilliantly. Special mention to Langnum, Shakra and Imam. Great guys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear carrol, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your valuable feedback, we are delighted to know that you had a great relaxing holiday and that glad to know that our staffs have enhanced your stay. However, we are sorry to read that our wine was running out and the bar music did match the environment. Rest assured, that I will personally share you feedback to department related and all management for our improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

C. K. Solo - 24/10/2018 AccorHotels certified review
« Service fantastic, staff friendly, ambience wonderful, please don't change the style of your resort, meaning upgrade to a multi storey complex like you find in cities. »

Friendly helpful smiling staff. Amenities fantastic, very clean and well maintained. Food and beverages first class. As previously mentioned it is a shame that you will be moving to a multi storey complex within he next 2 years, the style of the Novotel in Lombok is unique it would be very sad to see it gone and replaced with a big flash hotel, we love the Indonesia style of the resort it is authentic. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear c., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that you truly enjoyed our service and that glad to read that you particularly liked our resort style. Assured, that I will share your comments to all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for having chosen our resort and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

S. M. Families - 24/10/2018 AccorHotels certified review
« Very nice resort, with fantastic friendly, helpful staff. »

The staff were very helpful to us throughout our stay in particular helping us get a doctor for our 16 month old who became sick during our trip. They were also very accommodating and understanding dur meal times with a high hair and ordering and when cleaning our room around baby nap times. The kids area could benefit from having a small fence around it to contain younger children and prevent them wandering on to the hot sand/ steps when you are trying to play there. ( we had to keep chasing our little one around who just wanted to wander).

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that you truly enjoyed all facilities provided by our team, and that great to know that our staffs have enhanced your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Peter S. Couples - 22/10/2018 AccorHotels certified review
« Another great stay at Novotel Lombok »

We have stayed at Novotel Lombok many times. We were welcomed back like family. No need to make requests as our needs from past visits are always remembered. We are particularly impressed by Reservation Manager Anik, who always remembers our needs. We have always felt welcomed by General Manager Jan, but were even more impressed this time by the care, concern and work he is doing to assist staff affected by the recent earthquakes. Jan was on the road often, working for staff, but still had time for relaxed conversations with guests, checking our needs. Staff at the Spice Market Cafe are friendly and professional and the food is great. Reception and check-in staff are welcoming and professional. We will be returning to Novotel Lombok. All the staff seem very happy, a reflection of good management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. S., Greetings from your second home "Novotel Lombok" It is always our most pleasure to welcome you back here and as always glad to know that you particularly enjoyed your day with us. All of us will always be super happy to have you here at anytime. Sincerely, Robby Irawan Guest Experience Manager

R.a. Couples - 22/10/2018 AccorHotels certified review
« NOVOTEL: It was a peaceful, calm and a place for recharging forces to another full business year. »

1.Very beautiful architecture, nice food, amazing people and nice facilities. 2.The maintenance of the gym could received a "little improvement" but the balance between spa and gym it's ok. 3. Amazing staff. "very special congratulations to Miss Indah- restaurant staff", who is a exemple of well received, attention and polite people of Lumbok. 4. Very good people on spa. Competence, attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback relating to your recent stay with us. We are glad to know that you had overall great stay and that you particularly liked and enjoyed our facilities. Assured, that i will personally pass your great compliment to Indah and all team as mentiond for encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Eric M. Couples - 22/10/2018 AccorHotels certified review
« Most enjoyable »

Friendly staff, roomy & clean room, breakfast was very good, the staff were all ways cheerful & ready to help. Overall it was an excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience was excellent. Assured, that your feedback has been well shared to all team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

J. A. Families - 18/10/2018 AccorHotels certified review
« Nice but value for money not high »

Good personal service despite it is big. The food is the most expensive out of the 4 hotels we have visited but the quality does not follow the higher price level. Fitness room is small and poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear j., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we sorry to know that our food quality did not meet your expectations and that our fitness facility below your expectations. Rest assured, that your feedback has been shared to related department and all our team for us to improve our quality of service. Thank you again for bringing your concerns into our attention and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Guest Experience Manager

Alan J. Friends - 17/10/2018 AccorHotels certified review
« Island Paradise »

We were welcomed back like family The staff are very friendly and accommodating Our room was spacious and ideal for 2 persons

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, it is our great pleasure to welcome you back home here at Novotel Lombok. Indeed, you are part of Novotel Lombok family, and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Rossie Z. Families - 16/10/2018 AccorHotels certified review
« Boring with overpriced Food & Transport »

The Room firstly bad smell, mold. The bathroom facilities were not in good maintained, shower gun for toilet was not good, water was not out smoothly , maybe dirty inside. The water also sea salted. The wastafel also was not good, the water stuck, not easy to waste. . Room #217, I asked to staff ground coffee to reduce the bad smell & mold in room but he brought a plate of crystallized instant coffee, ridiculous & speechless! . Food Taste boring and below average. . Transport with monopoly system make it overprice, so not easy to explore around. I hate the transport matters here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosita, Greetings from Novotel Lombok Resort & Villas. Thank you for your feedback, first of all let me please express our deepest apologize for various disappointments you have been through. Rest assured, that I have taken all your concerns seriously and that I will surely share to all our team for further discussion. Thank you again for sending us your concerns to our attention and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

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