Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,115 reviews
Novotel Lombok Resort & Villas
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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: x3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: x3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

  • Max. number of persons: x3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

  • Max. number of persons: x3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: x6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

  • Max. number of persons: x6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: x3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: x3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: x3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVE BISTRO

Photo non contractuelle / Strictly non binding

With sand between your toes. The Beach Bar is literally metres from the ocean, the bars offers ice cold beverages and a wide range of beach snacks as its specialty. Relax in the sun as we take care of the rest.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more
Novotel Lombok Resort & Villas Meeting Room

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,586 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,115 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Peaceful secluded rest

Customer review rating 4.3/5

Kim Couples - 18/04/2019 AccorHotels certified review

The facility is very clean and well maintained. The wifi reception throughout the entire property was excellent. The staff were all very friendly and ready to help meet any needs we had. All of the food we ate was excellent. We really appreciated the variety of foods for breakfast, lunch and dinner and the staffs readiness to make sure everything for us was good. However, sometimes the staff was a bit too eager to help take our order or clear the plates. We often felt rushed to make a decision about our meal and many times the staff tried to remove our dishes before we were finished eating. We were very pleased with the motorcycle rental and our snorkling trip with Andy. He is a wonderful guide, safe driver and really took care of us on our excursion. I would recommend him to anyone visiting. The night market is a good idea. People want to have an experience with a market like that, maybe even with more things. This is better than the beach sellers. It was an annoyance to be hassled to purchase items every time we went out to the beach. I don't mind being asked, but if I say "no" then I would like for that to be honored.

Dear Kimberly, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted that you had a peaceful secluded rest, and that glad to read that you particularly liked and enjoyed our services and facilities provided. However, we are sorry to read that our restaurant staffs who were to eager in clearing up the plates and other things, as well as we are sorry to read regarding your beach experience caused by the seller. Assured, that I will absolutely share your feedback to entire team as our follow up list. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Mr

Customer review rating 4.3/5

Danan J. W. Business - 16/04/2019 AccorHotels certified review

Lovely place.

Dear Mr. Danan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad that you particularly liked and enjoyed our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

great location, nice staff, rooms really need some maintenance

Customer review rating 4.3/5

Anonymous Families - 16/04/2019 AccorHotels certified review

relaxing and nice to be in a small low rise hotel. Great for kids, food was variable, great some days average others. Staff were all very nice and helpful

Dear Mr. Stephen,, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to share your feedback, we are happy to know that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience, we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Relaxing

Customer review rating 4.3/5

Anonymous Families - 08/04/2019 AccorHotels certified review

It was relaxing, a little isolated, food and beverage expensive because no competition

Dear David, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback regarding your recent stay experience with us. We are happy that your stay was relaxing one. However, we are sorry to read that our hotel location and food price did not meet your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Fabulous service on every level

Customer review rating 4.3/5

Maggie Couples - 06/04/2019 AccorHotels certified review

The customer service at the Lombok Novotel was exceptional. Everyone we came in contact with went out of their way to make our stay a pleasant one...thank you!

Dear Mrs. h., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had great experiences stayed with us, and that glad to know that our staffs went above and beyond to ensure your stay satisfaction. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Very Good

Customer review rating 4.3/5

Garry M. Families - 06/04/2019 AccorHotels certified review

Really enjoyed the stay at the Novetel. Maybe the swimming pool could do with a upgrade.

Dear Garry, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad that you really enjoyed your stay with us. However, we sorry to know that your overall experience still below your expectations. Rest assured, that your constructive feedback relating the swimming pool has been well noted. Again we appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Excellent

Customer review rating 4.3/5

Michael M. Families - 04/04/2019 AccorHotels certified review

Novotel Lombok was a awsome experience, the staff and management could not do enough. What a great holiday cheers everyone.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our real pleasure to know that you had an excellent experience stayed with us, and that glad to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you and we hope to welcome you back for another great stay. Sincerely, Robby Irawan Guest Experience Manager

Great service

Customer review rating 4.3/5

Paul M. Families - 04/04/2019 AccorHotels certified review

Enjoyed lovely service

Dear Paul, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are glad that you had a great stay with us and that you particularly liked and enjoyed all our services facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon! Sincerely, Robby Irawan Guest Experience Manager

Lovely beach getaway

Customer review rating 4.3/5

T A. Business - 03/04/2019 AccorHotels certified review

Comfortable and satisfying

Dear Ibu Agustina, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad that you had comfortable and satisfying stay with us. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Relaxing and great service

Customer review rating 4.3/5

Debbie P. Families - 03/04/2019 AccorHotels certified review

Your staff were amazing And couldn’t help enough... your beers were not cold enough when we first arrived, but after a little explaining and talking to management, every day after that your staff had them on ice in a cooler, well done team!! Thank you to the girls that did all our massages, and all the wate staff that continued every day to serve us well. The food was first class, compliments to the chefs.A very well maintained resort. 1 other thing Your pool area is very dangerous, the stairs to get into the pool the rails were just not sturdy enough,and when you get out the floor is very slippery, and couple of us did slip. Maybe a re think of the whole area a little out dated.. thank you again and hope to visit again.

Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a great relaxing stay experience, and that great to know that you particularly liked our services and facilities as mentioned. Furthermore, thank you for your feedback relating to pool. Please be informed that it has been well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Awesome stay

Customer review rating 4.3/5

T.i. Couples - 02/04/2019 AccorHotels certified review

Loved the hotel and environment, it was quite and homey. The room was very clean, food from breakfast and the staff it’s very wonderful. Thankyou for the warmest hospitality.

Dear Ibu Tussi, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that you had awesome experience stayed with us, and that glad to read that you truly loved and enjoyed all our services and facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Long weekend in Lombok

Customer review rating 4.3/5

M A. J. Couples - 02/04/2019 AccorHotels certified review

A very relaxing place with good atmosphere and very pleasant staff. no major problems at all.

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a very relaxing experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as even better. Sincerely, Robby Irawan Guest Experience Manager

Luxury

Customer review rating 4.3/5

Lynda T. Couples - 30/03/2019 AccorHotels certified review

The accomodation was excellent, the staff were very friendly, the food was great. Breakfast on the hill was fantastic. A voucher for discount on the food and drink would have been handy ,as I had to keep my letter with me from luxury escape to redeem items.

Dear Mrs. Lynda, Warm greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your stay was luxury. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Calm and peaceful stay

Customer review rating 4.3/5

Jatu H. Business - 30/03/2019 AccorHotels certified review

My stay in Novotel Lombok was really enjoyable. The room was really comfortable and I love how close it was to the beach. My favourite part is the restaurant, where I can dine by the beach. The staffs were also very kind and helpful. I'd love to comeback for weekend staycation.

Dear Ms. Jatu, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, we are glad that you had an enjoyable stay with us and that great to kow you particularly liked and enjoyed our room and other facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

beautiful place

Customer review rating 4.3/5

I G. K. A. W. Families - 27/03/2019 AccorHotels certified review

love the place, love the staff services, too bad it was cloudy, otherwise it was going to be the perfect holiday.

Dear I Gusti A W.S, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Fantastic Resort and full of Friendly Staff

Customer review rating 4.3/5

Bambang S. Couples - 22/03/2019 AccorHotels certified review

The location of the resort are located by the Kuta Beach and the ambiance of the resort transported you to a traditional Lombok culture. We stayed at pool Villla #606 where the place is fantastic. The room is very spacious and clean and well decorated. The pool is great and has nice outdoor look. We had most of our meals at the restaurant and the food is superb. The breakfast spread is equally good and always looking forward to it. We also had our massage done at the hotel and the therapists were very attentive to our needs and always ensure that we had a good massage experience... The Spa is well decorated and not to be missed. The staff are super friendly and made our stay a very memorable one. Right from the GM to the ground staff, always there to ensure that you have a good experience when leaving the resort. Before we even arrived, they have responded to all our request and we are very impressed. We will definitely stay there again when we are in Lombok again and yes it is not far from the airport. It is about 30 minutes away.

Dear Bapak Ali, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, as well as thank you for being our loyalty Accor member. We are pleased to know that you had an overall fantastic stay experience and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Furthermore, glad to know that you particularly liked our room and other facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Great location, exceptional staff

Customer review rating 4.3/5

Michael C. Couples - 10/03/2019 AccorHotels certified review

Wonderful, the only gripe, is the villa we stayed in needed some attention. The air conditioner wasn’t coping. The mosquito net looked very old, and had a large hole in it. The doors all had gaps in them. There were large gaps where the roof overlapped the walls. Long story short, some money needs to Bne spent on some TLC.

Dear Michael, Greetings from Novotel Lombok Resort & Villas! Thank you for taking the time to send us your great constructive feedback relating to your recent stayed with us. We are glad that you particularly enjoyed our stay and that pleased to know our staffs have enhanced your stay. As well as, we are very well noted regarding all your feedback in term of our room facilities. Thank you again for sharing your experience, and we hope welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager
Customer review rating 4.3/5

Kadek Y. Families - 10/03/2019 AccorHotels certified review

Easy check in. all of the staffs are really friendly. The room was clean. We got surprised by the restaurant team, they gave a birthday cake to my son. It was my son's birthday at that time. definitely would like to come again next time

Dear Kadek, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, we are delighted to know that you had a wonderful experience stayed with us, and that pleased to know your son had a birthday surprised from our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

My unforgettable Vacation

Customer review rating 4.3/5

Natalie M. Friends - 07/03/2019 AccorHotels certified review

I stayed here for 3 nights with my friends for vacation. My first impression when the General Manager and Front Office Manager welcoming us. I'm so speechless when they welcoming us with the warm welcome. And I'm amazed when the room service give us the welcome fruits. Tomorrow morning, we do breakfast and again the staff in the restaurant very nice and helpful and special thank you for Pak Santana. He did make us very comfortable when in the breakfast. All the staff is very kind and helpful. Thank you for make our vacation great with the hospitality.

Dear Nathan, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stayed with us. We are so glad that your stay was unforgettable one, and that pleased to read that our staff Santana have provided an exceptional service during your breakfast time. Assured, that I will share your comments with our team especially to Santana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Perfect

Customer review rating 4.3/5

Cesar H. Solo - 03/03/2019 AccorHotels certified review

Awesome people, great team and fantastic services. I was not expecting this level of commitment and service. Fantastic. Thank you guys very much! I will be back soon and I will referral you as many people as I know. Thank you again. Was fantastic staying with you! Cesar H.

Dear H., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay was perfect, and that you particularly enjoyed service provided. As well as glad to read our staffs have enhanced you stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you back in the not too distant. Sincerely, Robby Irawan Guest Experience Manager
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