Hotel - Novotel Lombok Resort & Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort & Villas Hotel

Our hotels AccorHotels
4.0/5 1,976 reviews
All hotels in Lombok
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1300000.00 IDR Non member rate
From 1300000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions (Paying, Nearby)
    • Kayaking
    • Pedal boat (Paying, Nearby)
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding (Paying, Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,194 reviews

Our guest reviews for Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,976 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kristin Families - 15/04/2018
« Very relaxing and the staff were amazing »

The staff were so accommodating in providing such a wonderful experience for us. When we had issues with our room, it was resolved very quickly and Roby followed up making sure that it occurred that was really appreciated. The head chef was incredible with making sure that one of our members within our group was able to eat delicious Vegan food. Loved the cooking class, water aqua classes, feeding the monkeys, tours to the watch the sunset and having massages that were fantastic. The staff at the resort were so friendly and they made our holiday really enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristin, Warmest greeting from Novotel Lombok Resort and Villas! We appreciate for sending us your feedback! We are delighted to know that you very relaxing stay with us. As well as it is our most pleasure to know that our staff Robby and Chef have provided exceptional service during your stay. Please rest assured, that i will personally shared your feedback with them and all team as our encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Sydney G. Couples - 14/04/2018
« Great staff, lovely location, slightly tired hotel »

Novotel has been only hotel in area for 20 years. Lots of hotels coming, Novotel needs to refresh the hotel, throw out the old towels, improve quality of buffets and food generally or it will lose guests and great staff to the competition

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Warmest greeting from Novotel Lombok Resort and Villas! Thank you for sending us such constructive feedback! Please rest assured, that your feedback will be noted seriously and will be communicated with all related team accordingly. Thank you again for bringing your concerns into our attention and we do hope that there will be another chance to serve you back for better service for better experiences. Sincerely, Robby Irawan Asst. G. Experience Manager

AccorHotels certified review
J. C. Friends - 14/04/2018
« Fantastic facilities and great staff »

We couldn’t fault the fantastic service we received from the staff at Novotel Lombok. They were so helpful and attentive. The facilities were fantastic and the rooms very comfortable. We had a wonderful stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Greeting from Novotel Lombok Resort and Villas! Thank you for taking your time to send us a great feedback! We are so pleased to know that a wonderful stay with us, we are glad to read that our staff enhanced your stay. Again it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again and we do look forward to see you again! Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Muhamad I. Families - 10/04/2018
« good food good room beatifully beach »

nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear i., Warms greeting from Novotel Lombok Resort and Villas! We are thrilled to read your great feedback! It is our most honored to know that you has a very positive experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
M. S. Families - 10/04/2018
« Best Family Hotel in Lombok! »

Great service and amenities overall, great family resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate for taking your time to send us your feedback. It is our great pleasure to know that your stay was great. We are pleased that you loved our facilities, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again we value your feedback and we hope to see you soon. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Anonymous Friends - 08/04/2018

I once again enjoyed my stay at Novotel lombok. I was welcomed by your staff when i arrived who are very professsional and make you feel at home Restraurant staff are exceptional and food is good especially at breakfast Room was to my satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Warm greeting from Novotel Lombok Resort and Villas! Thank you for sharing your experience regarding your recent stay with us. We are glad to know that your stay has been very well and you particularly enjoyed your time time us. Assured, that it is always our pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you back for an an better experience. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Anonymous Families - 06/04/2018
« Relaxing family break »

Lovely staff, rooms were comfortable, great breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always our great pleasure to know that your stay has been relaxing. We are pleased to know that you liked and particularly enjoyed our facilities. Again we truly value your great feedback and we do hope to welcome you back for another better experiences. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Aleksandra L. Families - 05/04/2018
« A bit disappointed »

The resort is old and one can feel it especially in the villas. Very very average food. Even later local dishes like nasi goreng, beef redang were not done tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Warmest greeting from Novotel Lombok Resort and Villas! Thank you for taking your time to share your feedback regarding your recent stay recently. We are sorry to know that your stay has been disappointed. Please rest assured, that your concerns have been well discussed with all our team to improve our quality service. We do hope there will be another chance to gain your confidence and convince you our better service. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
A. G. Couples - 03/04/2018
« Escaping from daily work »

Incredible place to relax

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for taking your time to share your experience stay with us recently. We are pleased to know that you enjoyed your stay and particularly liked our property. It is always our real pleasure to receive positive feedback as we strive to maintain our quality service. Thank you again for your kind feedback and we look forward to welcome you soon. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Nimas R. A. Families - 01/04/2018
« Fantastic »

A perfect place to spend time with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIMAS, Thank you for sharing your experiences regarding your recent stay at our resort. it is our real honored to read that your stay was fantastic, please rest assured that your feedback has been well shared to entire team as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Anne Families - 01/04/2018
« Excellent hotel overlooking stunning bay. »

We stayed (a couple with University age daughter) for 4 nights at Novotel. The hotel rooms were excellent. One tiny thing, perhaps the shower doors could open into the shower space as opening them into the bathroom meant the bath mat was pushed out of the way and water from the shower went onto the bathroom floor so it was slippery. Bedrooms otherwise were excellent. Comfortable beds. Good Wifi. Excellent breakfast. Lots of choice. Loved that breakfast was from 6.30am so you could watch the sunrise. Also enjoyed watching the cows smooth the sand each morning. Lunches & Dinner also super with enjoyable entertainment - local dances. The hotel staff were absolutely fabulous. Nothing was too much trouble. They really wanted everyone to have a wonderful visit. They arranged for a great snorkelling trip with lunch for us to a Gili on the south west. Superb! We’ve lived in SEAsia for 18 years and the snorkelling was fantastic. Please look at purchasing some new / additional gym equipment. The running machine belt slips a little. Range of equipment was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear d., Very warm greeting from Novotel Lombok Resort and Villas! Thank you very much for sharing your experiences regarding your recent stay with us. we are great to read that you particularly liked our room and other facilities. Furthermore, we would like to appreciate for bringing your concerns regarding our bathroom and gym equipment. Rest assured that proper action has been well arrange to rectify it. Thank you again for sharing your experience, and we hope to welcome you back soon for another better experiences. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Zairin Families - 28/03/2018
« pleasant »

The layout of the resort is beautiful, lovely bunch of staff.

AccorHotels certified review
Vina Families - 27/03/2018
« Great property, not so great beach »

I love the hotel and facilities. The property was beautiful, he room was bigger than expected, the breakfast buffet was good, but the pillows in the bedroom were way too thick for me. I didn't particularly like the beach too because there were hardly any waves that reached the beach and the sand was too painful for bare feet.

AccorHotels certified review
Ken S. Couples - 26/03/2018
« Excellent. Had air conditioner problems, but all else excellent. Really excellent. »

Loved it. Uniquely different architecture. We upgraded to a Villa because the AC in the room was not able to get below 24degrees. The Villa AC struggled too, but a pedestal fan saved the day. Erna in reception is focused, skilled and friendly. a lovely combination. Seeing Jan around was great too and having so many trainees really worthy of a foreign Company operating in Lombok. The rubbish on either side of the property boundary was a disgusting shock. Just bad with a capital B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We really appreciate for taking your valued time to share your feedback regarding your recent stay at our resort. We are thrilled to read that your overall experience has been excellent one. It is our most pleasure to know that our staff Erna has been exceptional in providing you best service during your stay with us. Assure that, your kind compliment has been well shared personally to her and to all of our team to encourage all of us in providing better service quality. Again we truly value your feedback and we hope to serve you back for an even better experience. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Elaine D. Families - 24/03/2018
« Quiet place, but minim programe when the hotel unless guest »

The place soo amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILMAN, Warm greeting from Novotel Lombok Resort and Villas! Thank you for sending us your kind feedback regarding your recent stay at our resort. We are so glad to know that you particularly liked and enjoyed your stay with us. Please rest assured, that it is always our pleasure to receive positive feedback. I will certainly share your point concern with our tea and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for the feedback and we hope to welcome you back as soonest. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Revi N. Families - 20/03/2018
« Refreshing stay »

Great hotel, great food, great view and great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear revi nurzani, We very much appreciate for sharing your comment regarding your recent stay with us. It is our real pleasure to know that you stay has been refreshing one. Please rest assured that your feedback has been well shared to entire team to always encourage us in providing better service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Leblond H. Families - 20/03/2018
« Novotel level »

For almost 2 million rp a night , other hotel give much more confortable bedware , the pillow (pure syntetic) not comfortable at all , bed sheet also very basic quality. Concerning the food , we know that novotel level is.no more what is was . For example , the mezze plate : humus without any taste of real hummus (probably no tahini ) , the eggpant without any taste. The saturday night buffet is very poor , we are on the beach and no seafood on the buffet , most are low quality local recipe (same for the breakfast ) on top of that , a lot of item are overprice ( beef rendang 140,000 rp , ayam taliwa 115,000 rp ) , nasi goreng 80,000 rp for a medium warung quality. How can you price so high local recipe made of unexpencive local product....and you do not give a chance to the client who wish to spend money for quality food . It is , probaly the way the word is now , but this is terrible. To conclude , we can say that the staff is welcome and pleasant (need more training ) H.Leblond

Our hotel has responded to the review
Our hotel has responded to the review

Dear hugues, Warmest greeting from Novotel Lombok Resort and Villas! Thank you for sending us your feedback regarding your recent experience with us. We are really sorry to know that your overall stay did not meet your expectations as well as our facilities as you mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your feedback and we do hope there will be another chance to gain your confidence and convince you our better service. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Jorge D. G. Families - 19/03/2018
« Nice location old hotel »

The experience wasn't really good. The staff really good, the room quite old (mattress quite old). Restaurant food wasn't good. We face a problem at the beach, we went for lunch at the restaurant and when we came back my wife sunglasses were stolen. For similar price you can go to any of the Northern hotels and feel the 5 start experience. I suggest you to improve the hotel or keep it as a low cost hotel. Cheers, Jorge Domingo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge, Thank you for taking your time to send us your feedback regarding your recent stay with us recently. First of all, we would like to express our sincerest apologize to know that you have encountered unpleasant experience as mentioned. Please rest assured, that we have shared your feedback to all of our team for further action necessary in order such an issue may occurred in the future Again we are really sorry and we really appreciate your feedback and we hope to welcome you back and provide you better service. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Lee Y. Couples - 16/03/2018
« Good, but simple things need improvement . »

1) the digital room door requires a few swiping to open. Maybe a bit defective. 2)there is a croakcoach in the room. 3) towels in the room are not delivered consistently. I stayed 4 nights and in 1 night no medium size towels. When I asked for it the housekeeper brought 2 bottles of water, I told him medium towel but he brought large one, I explained a medium size but he brought a small face towel. I think he did not understand English .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, Warm greeting from Novotel Lombok Resort and Villas! Thank you for sending us your kind feedback relating to your recent stay at our resort. Firstly, we would like to extend our sincerest apologize for all the inconveniences you have been through. It is always a pleasure to receive positive feedback for our better performance. Please rest assured, that it has been well shared to the management and department related for further action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Herawan T. Friends - 13/03/2018

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herawan Tanu, We would like to extend our appreciation for sending us your feedback regarding your stay with us recently. We truly feel honored that we were able to provide you a very good service. It shows from a very good score you leave for us. Please rest assure that, your positive feedback will be a precious source to learn and improve our service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1300000.00 IDR Non member rate
From 1300000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates