Hotel - Novotel Lombok Resort & Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort & Villas Hotel

4.0/5 2,039 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,368 reviews

Our guest reviews for Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,039 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 12/08/2018 TripAdvisor review
« 5 Night at the Novotel Lombok Resort and Villas »

During the first evening we experiences the erthquake with a strength of 7. The reaction and the acommodattion of the general manager of the hotel was not only excellent, but outstanding. He even went to talk with all guests the next two mornings during breakfast to comgort then. Truely an outstanding hospitality overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno B, Greetings from Novotel Lombok Resort and Villas! We appreciate for taking your time to review us, it was an absolute pleasure to have you staying with us. We realized that your experience may not predictable due to earthquake during your stay with us, however we are delighted to know that our general manager was able to convince all people by his outstanding action to ensure everyone is safe. Again we truly value your feedback and we of course look forward to welcome you back for an even better experiences. Best regards, Robby Irawan Guest Experience Manager

Ben H. Families - 09/08/2018 AccorHotels certified review
« Excellent »

Excellent Hotel, Friendly helpful caring staff, Beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us such a great feedback regarding your recent experience stayed with us. Assured, that I will certainly share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Maya L Family - 09/08/2018 TripAdvisor review
« Highly recommended »

This place is like heaven on earth. The layout, the buildings with Sasak styles, the beach, the food, the service were very good. And the most important thing, is the staffs are very friendly, professional under the direction of the General Manager Jan Kroeckel. Jan Kroeckel helped us to purchase and deliver our donations to the victims of the earthquake in Lombok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maya L, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, it was a great pleasure to have you with us during your recent visit to Lombok. We are delighted to know that you had a great stay and that particularly liked and enjoyed our facilities. Furthermore, we are glad that our staffs were able to make you feel welcomed and valued. Thank you again and we look forward to welcome you on the heaven of the earth very soon. Regards, Robby Irawan Guest Experience Manager

Aziz Couples - 08/08/2018 AccorHotels certified review
« Food poisoning and bad staff »

Rhode guy in the front dest “” Indonesiaen with glasses “” got food poisoning the both of us “” And the only thing the staff asked is r u checking out early and going to hospital. So wont stay at this hotel Resort ever again And when i booked they told me is was near the beach they gave me the last one in the resort And when told the guy woth the glasses he said what can i do you dont want it what can i do

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz, Greetings from Novotel Lombok Resort and Villas! Thank you for reaching us out! Please let us express our deepest apologize for your disappointment during your recent stay with us. Please rest assured that I have personally talked to the staff you mentioned, and proper training has been well organized to improve service quality. Regarding the food poisoning, again we checked back our records and could not find any report about food poisoning in the hotel. We have very high hygiene standards in our kitchen and are currently serving between 300-400 customers every day. Again we truly value your feedback and we do hope to serve you back in a better service. Sincerely, Robby Irawan Guest Experience Manager

Jessica W. Couples - 08/08/2018 AccorHotels certified review
« Fantastic customer service despite difficult circumstances »

Great welcome with anniverary treats on arrival. Jan handled earth quake superbly. Great spa experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Eduardo Couples - 07/08/2018 AccorHotels certified review
« Pleasant stay at Novotel Lombok »

It was a nice experience to stay in Novotel Lombok. The island is very beautiful and the hotel is very well located with a nice beach and nice facilities. It is also easy to rent a motor bike and give a little tour to discover the island.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us such a great feedback concerning your recent stay at our resort. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Grant T. H. Business - 05/08/2018 AccorHotels certified review
« Happy with the facility but not happy afterward »

I love the hotel and what it offered. However, after I checked out and arrived home I realized the invoice wasn’t under my name. It was under my friend’s name, Kenny Wapshaw. I have written email to Novotel to change the name but no one respond to my email. Could anybody please help me immediately?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Warm greeting from Novotel Lombok Resort and Villas! Thank you for sharing your feedback. We are glad that you had good stay with us. However. we are sorry for the inconvenience occurred in the end of your experience. Rest assured that we are taking proper action and we will immediate update you regarding this issue soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Family - 05/08/2018 TripAdvisor review
« Great resort »

Jan and his team are doing great job. Room was clean and well maintained. There is a lot of choices to eat plant based at breakfast. Pool is small, but kids enjoy it alot. Beach and sea was really clean and well maintained. We had fantastic time at hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 1gregas, Warm greeting from Novotel Lombok Resort and Villas! Thank you for writing us about your great experiences at Novotel Lombok, and we are glad to know that you had a fantastic time during your stay with us, and that you particularly liked and enjoyed all facilities provided. Assure, that I have shared your feedback to all of our team as encouragement to always provide best service quality. Thank you again and we do look forward to serve you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Amme I. Couples - 04/08/2018 AccorHotels certified review
« Great 1 night stay »

Checked in the hotel was late due to late flight from Singapore. Was taken aback by the need of climbing stairs cause our room was on the 3rd floor. Nice room with a nice view. Dinner and breakfast were good. Should have stayed another night. Hotel with nice surroundings and beautiful beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., Warm greetings form Novotel Lombok Resort and Villas! Thank you for taking your time to share your feedback, we are pleased to know that you had great one night stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Yudi T. Couples - 04/08/2018 AccorHotels certified review
« awesome view »

Nice food and good place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yudi, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your experience has been awesome one. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Anonymous Couples - 01/08/2018 AccorHotels certified review

All the staff were very helpful and very friendly. We enjoyed chatting to the staff and we had a few laughs with them which was nice. We hired a driver whose name is Medi and I would recommend him as a driver. He was a lovely guy, and a very careful driver with a nice clean car. The only drawback was the food was a bit disappointing as we expected that for the prices we were paying it should have been a lot better. The hotel grounds were beautiful and so were the rooms. Unfortunately once you left the hotel grounds the rubbish on the beaches was horrendous. We understand this is not anything to do with the hotel, but would certainly put us off coming back to Lombok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Greetings from Novotel Lombok Resort and Villas. Thank you for taking your time to share your feedback with us. We are glad to know that you had a great stay and that our staffs were able to make you feel welcomed and valued during your stay with us. Moreover, I am sorry to read regarding our food quality. Assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Asst. Guest Experience Manager

Frank E. Solo - 01/08/2018 AccorHotels certified review
« nice and relaxing stay for the second time »

It was my second time in the Novotel (first: April 2017). The fact that I was coming back, is the best proof that I enjoyed my stay a lot. The check-in was great, and I got a fantastic room. Really great. Thank you. I was astonished about the small, but nice changes in the hotel, e.g the swing at the beach or the granola station at breakfast. The hotel staff overall are very friendly and helpful. Great that the room cleaners are also working in the afternoon to clean my room. It’s fun to play volleyball with the beach boys. SOME DOWNSIDES: The external services, such as massage (spa) and the photo booth need improvement. Spa: it was relaxing, but not worth the high price at all. I had the same massage in another hotel in Lombok and paid only 250.000. Photo booth: The guys seemed not very professional. I had to find good photo locations and spots. English of the photographer could be improved. SOME IMPROVEMENTS: An electronical bell (Wifi) at every beach hut/chalet to call the beach boys to make an order. Electric sockets and better light in the beach hut, as I would love to stay there even after sunset, e.g. for reading a book. More sand or other ground on the volleyball field. After a game my feet hurt a lot, because of the cement (?) in the volleyball area. Whirlpool in the pool area. (the small place with the bubbles in the children pool are not very comfortable) Special thanks to restaurant staff “Santana” for his very friendly and helpful serving. My dining was very enjoyable. Thank you again for the great stay Frank

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback regarding your second stay at our resort. First of all, we would like to extend our gratitude for coming back to our resort. Indeed, that is the best proof to explain anything regarding your experiences. Furthermore, we would like to extend our best appreciations for giving us valuable feedback regarding some points you mentioned. I am sure it will be precious source to learn and improve our service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Robby Irawan Guest Experience Manager

Brent E. Couples - 01/08/2018 AccorHotels certified review
« Just a place to stay »

Resort was out of control when we arrived. Staff could not cope at operating capacity. Staff were very polite but not very knowledgeable other than basics. Food was average at best on first night. Improved dramatically next day when it got quieter in resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your valuable feedback regarding your recent stay with us. We are really sorry to know that your experience did not meet your expectations. As well as we regret to know that our staffs were not able to make you feel welcomed and valued, and that our food quality was not consistence. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Andi H. Solo - 31/07/2018 AccorHotels certified review
« my experienced at Novitel Lombok »

I kove this resort hotel and the scenery of viewing was so beautiful. I can see the beach from the restaurant tgat I was taking the breakfast there. Unfortunely, I didn't like bedday with roof over the beach, because those bedday stucked my view to beach and sea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andi, Greetings from Novotel Lombok Resort and Villas. Thank you for sending us your valuable feedback. We are pleased to know that you particularly loved our resort and your overall experience has been very good one. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again we truly value your feedback and we hope to see you very soon. Sincerely, Robby Irawan Asst. Guest Experience Manager

Chris H. Friends - 30/07/2018 AccorHotels certified review
« Very good »

Staff were all extremely helpful, polite and did what ever they could to help us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Very warm greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback regarding your recent stay at our resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Asst. Guest Experience Manager

Giulianna Friends - 27/07/2018 AccorHotels certified review
« Good retreat after hiking Rinjani »

The resort itself is older, upkeep could be a better. We were originally in a pool villa with poor lighting in the shower, ant infestation in the bathroom (absolutely disgusting - they were everywhere in our things), cracks in the walls and lots of dust and cobwebs. If the mosquito net is hung for ambiance, please clean them - you can see black stains and marks on top of the canopy and sides. We changed rooms on our third day because the layout of the first pool villa was very strange, no one would sit in the two sunbeds right up against the wall and always out of the sun. The next villa was in better condition, lighting was good and thankfully no ants there. However, the safe was locked when we entered the room and it seems like a basic thing that your housekeeping staff would make sure the safe is unlocked for the next guest arrival. Someone from engineering came to help us unlock it - and surprise, a pair of underwear was locked inside. I had to throw it away in the rubbish bin (not sure why we need to do this as guests) but housekeeping may have thought it was ours, so they took it back out and placed it on the shelf for us again. We wanted to sit up on the terrace with the tables for a while, it's very peaceful up there, but very, very dirty. Cushions on the seats are stained black, there's all sorts of dried droppings and mess everywhere. A sweep of the area would be nice. We ordered room service and called to ask them to collect the tray. After two hours at the beach, we returned to the room to find the tray still sitting outside. I had to call again. Attention to detail. We asked for one extra towel at the beach - the man declined the request, said there's three of us, we can have three towels. He said it's high tide - peak time, not allowed. Not sure I've ever been flat out denied a request before for a towel. We let it be and went to find somewhere to sit. Five minutes later, he comes back and grudgingly says "Ok, I'll give you a towel. Here." Not really my preferred way to give a guest what they requested for. The service at the restaurant was hit or miss, some people are very attentive, some ignore you completely. Some offer coffee, some do not. Some give you milk, some tell you to get it yourself. Sometimes the latte arrives in 5 minutes, sometimes you ask 3 times and you get it in 15. The omelette station attendant asked what I would like - I told him which ingredients I would like. He looked at his table and pointed to one that had been sitting there for I don't know how long, and said "Take this?" and I said "Ahh.." and he said "Ok ok I make." It's all a bit strange to me. Food was not so special, the local food looked dry and unappetising, and the noodles in the morning often tasted so. Bread is wonderful though. Quality of the food for room service is also average. It's worth it to taxi to the town to get better tasting food than is available at the resort. We all noted that the breakfast was better at a Courtyard Marriott property in Bali than it was at this full service hotel. It was nice, but having paid that sort of money, it could have been a better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giulianna, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing your feedback regarding your recent experiences stayed with us. We are sorry to know that you had to encountered various problems as mentioned during your stay. Please rest assured, that i have shared your concerns to all departments concern and management and it has been serious communicated to reach proper action plan regarding the preventive of the re occurrences the same issue. I am sure this feedback will be valuable source for us to learn in providing better service quality. Again thank you for bringing your concern into our attention. We do hope that there will be another chance to gain your confidence and convince you our better service. Sincerely, Robby Irawan Asst. Guest Experience Manager

Family - 24/07/2018 TripAdvisor review
« 100% reccommended Thank you Novotel Lombok »

I stayed with my son for 13 nights and we stayed in one of the villas which has a natural Balinese feel to it. It was one of my best holidays. The beach is amazing and beautiful with shallow crystal clear waters and we were lucky enough to witness baby turtles been born 87 in total breaking their way out from the sand and marching off to the waters edge to swim off for their life in the Ocean. I recommend getting out to the islands for snorkeling, as one of my best snorkeling i've ever done I think the General Manager Jan Kroeckel is a tribute to the hotel industry and the Accor Group. taking time out everyday to meet and greet guests at breakfast and dinner (something I think more Managers/General manger's could learn from and not locking themselves away in their offices and leaving customer liaison's to the hotel staff), and Jan was also taking the time to listen to guests requests, and making any relevant actions. I was personally very impressed. Robbie again offering a wonderful service as Customer Quality manager. The hotel is very quite, and a soothing relaxing atmosphere. The hotel offers nightly Buffet dinners although we stayed on the Ala Carte menu, which was good My son enjoyed the Monkey Walk feeding and attended every opportunity to feed his new monkey friends. I have already booked to return to the Novotel Lombok later this year, due to the wonderful holiday we had there. Totally Recommend to visit, this hotel and Lombok and skip Bali :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear 737Neil, Warm greetings from Novotel Lombok Resort and Villas! Let me please extend my greatest appreciation for taking your valued time to share such a great feedback regarding your recent stay at our resort. We greatly feel honored to know that your experience has been wonderful one, and that it is our real pleasure to know that you particularly liked our resort. Furthermore, we are delighted to read that our staffs were able to make you feel welcomed and valued. Again thank you for your great feedback and we look forward to your next visit at our resort. Regards, Jan Kroeckel General Manager

Michelle E. Couples - 23/07/2018 AccorHotels certified review

The facility was great, and all staff members were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear michelle, Warm greetings from Novotel Lombok Resort and Villas! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Asst. Guest Experience Manager

Fremineur S. Families - 22/07/2018 AccorHotels certified review
« You met our expectation »

Proffecional, frendly, efficient , flexible staff. Everything is clean. Nice place for holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear m., Very warm greeting from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback concerning your recent stay at our resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Asst. Guest Experience Manager

Eli Families - 21/07/2018 AccorHotels certified review
« Great places »

Nice resort, nice sand and beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., Greetings from Novotel Lombok Resort and Villas! We would like to extend our appreciation for taking your time to share your feedback with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Asst. Guest Experience Manager

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