Hotel - Novotel Lombok Resort & Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort & Villas Hotel

4.0/5 2,104 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,558 reviews

Our guest reviews for Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,104 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael C. Couples - 10/03/2019 AccorHotels certified review
« Great location, exceptional staff »

Wonderful, the only gripe, is the villa we stayed in needed some attention. The air conditioner wasn’t coping. The mosquito net looked very old, and had a large hole in it. The doors all had gaps in them. There were large gaps where the roof overlapped the walls. Long story short, some money needs to Bne spent on some TLC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Greetings from Novotel Lombok Resort & Villas! Thank you for taking the time to send us your great constructive feedback relating to your recent stayed with us. We are glad that you particularly enjoyed our stay and that pleased to know our staffs have enhanced your stay. As well as, we are very well noted regarding all your feedback in term of our room facilities. Thank you again for sharing your experience, and we hope welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Kadek Y. Families - 10/03/2019 AccorHotels certified review

Easy check in. all of the staffs are really friendly. The room was clean. We got surprised by the restaurant team, they gave a birthday cake to my son. It was my son's birthday at that time. definitely would like to come again next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kadek, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, we are delighted to know that you had a wonderful experience stayed with us, and that pleased to know your son had a birthday surprised from our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Natalie M. Friends - 07/03/2019 AccorHotels certified review
« My unforgettable Vacation »

I stayed here for 3 nights with my friends for vacation. My first impression when the General Manager and Front Office Manager welcoming us. I'm so speechless when they welcoming us with the warm welcome. And I'm amazed when the room service give us the welcome fruits. Tomorrow morning, we do breakfast and again the staff in the restaurant very nice and helpful and special thank you for Pak Santana. He did make us very comfortable when in the breakfast. All the staff is very kind and helpful. Thank you for make our vacation great with the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stayed with us. We are so glad that your stay was unforgettable one, and that pleased to read that our staff Santana have provided an exceptional service during your breakfast time. Assured, that I will share your comments with our team especially to Santana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Cesar H. Solo - 03/03/2019 AccorHotels certified review
« Perfect »

Awesome people, great team and fantastic services. I was not expecting this level of commitment and service. Fantastic. Thank you guys very much! I will be back soon and I will referral you as many people as I know. Thank you again. Was fantastic staying with you! Cesar H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay was perfect, and that you particularly enjoyed service provided. As well as glad to read our staffs have enhanced you stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you back in the not too distant. Sincerely, Robby Irawan Guest Experience Manager

Arieta Business - 28/02/2019 AccorHotels certified review
« It was alright. Staff service could be less discriminative. »

The facilities and hotel was good. The service could use some improvement. I am an Indonesian. Traveling with my 2 younger foreigner colleagues. How is it that they call them Pak and I, Mba. They helped with their bags over mine, even my colleague then helped me. Not the hotel staff. I have never been treated like this before. Not at the Marriott, Intercontinental, Mulia, or even at a 3 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Arieta, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to share us your constructive feedback relating to your recent stay with us. First of all, let me please express my sincere apologize that you found service discrimination through our staffs. This is surely not acceptable as we are definitely not differentiate any individual. Rest assured, that I will take this feedback very seriously and proper action will be made to avoid re-occurrence. Furthermore, we are sorry to read that you had unpleasant experience toward the luggage assistance. I will surely share your feedback to department related and management for our better improvement. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Iva D. Friends - 27/02/2019 AccorHotels certified review
« Great service, amazing surrounding and lots of choices »

My friend and I took an last minute opportunity to spend a five days in Novotel , Lombok. We did not what to expect other than the typical service by Novotel hotels. Our experience was amazing: great facilities, lots of options for the guests to explore the surrounding areas and activities. The rooms were immaculately cleaned. The restaurant had plenty of choices for all varieties of taste; the spa had a great number of selections for treatments and the yoga instructors were second to none. Above all the customer care , willingness to go a step further to help and attentiveness to all sort of needs such as arranging an alternative flight at the last minute due to an airline cancellation was the best. Highly recommend the Lombok Novotel and I will be back too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iva, Greetingd from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback! We are delighted to know that you had 5 amazing days with us. It is our most pleasure to read that you had a great experience toward our service and facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Anonymous Couples - 25/02/2019 AccorHotels certified review
« A delightful stay where we felt welcomed and »

We found our room comfortable clean and stylish We found the staff unfailingly polite helpful and friendly We had a relaxing 5 day stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear t., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback, we are delighted to know that you had delightful stay with us, and that glad to know that you particularly liked our facilities. Assured, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Rini Business - 21/02/2019 AccorHotels certified review
« cockroaches and rats »

Things I love: 1. Warm greeting at the reception and helpful guest relation officer 2. The beaches, the hills, and the ability to read books without nagging sellers 3. complete facility - I enjoy my yoga session. 4. helpful staffs 5. for some people this place practically home. Things you can improve: 1. I woke up early morning finding a cockroach trapped in my shower - have no idea how it got there but I got it removed by hot shower, pulling the water drainage and pushing it to drown. Yes I don't do drama about cockroaches. 2. I saw a big rat running on the innerside of restaurant roof heading to the kitchen and in few minutes something big clanked, and I saw the waiter told the other waiter 'oooh itu tikus' and smiling as it is normal. Honestly I hold my breath watching that. Luckily that is my last meal at the hotel. 3. I went to brief the banquet people, some manager greet me well and as we checked the meeting room, I de-briefed him again on the seating lay out along with a complete written instruction (for the lay out - and options) he mentioned that he's going to introduce me to another manager in charge, and I said ok and asked him to please brief the guy as I brief him. The guy called me few moments later to ask about the de-brief and says none information is given to him. So I de-brief him again. Checked at the afternoon and nothing changes, but the sound operator were very kindly trying to help me move tables and searching for banquet people. Then I debrief the banquet people. No so called the guy nor manager seems exist. But I was quite happy knowing that the staff listens and discuss with me on how the lay out could be. As I checked on the late evening and meet few staffs preparing the lay out. Not much of direction given only roundtables and few more chairs. Not as exact brief! So I de-brief again how it's supposed to be as discussed in the afternoon. And the set as the brief. No directions from any banquet manager to have seem help them in doing their job. I feel the lack of team efficiency and communication. I am very meticulous in lay out as in facilitation it also defines how the dynamic of the interaction. So it's not merely dining tables. My client spoke to me that she briefed exacly as what I have briefed them but the banquet manager told her that it is impossible using roundtables. Apparently it is possible - and also having enough space for games and circle activities. Your banquet managers should listen more and try to understand the client's perspective and needs; and knowing how the place has runs probably millions of meetings, they should be able to identify which type of activity requires which type of lay outs. 4. Room is generaly OK, I'm happy with it. I was wondering what the halal friendly is so I read that you were supposed to equip with Praying Mat and Al Quran but I couldn't find them. 5. Oh btw the hairdryer is broken - and I'm too lazy to ask for replacement. you should check it on 206. 6. And the aircon's dripping. Yes the 206. 7. And you need to figure out on how to give more convinience to people having the local lombok tastes and experiences and synergize with those online services. It's pretty boring to eat hotel foods (I would assume most of your customers are corporate people) and somehow I feel that this secluded place is trying to be more mayan or another condo down the beach. Hope this feedback helps you to improve. Understanding how Mandalika area going high end, you need to sort out fast. Regards, R

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Rini, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your constructive feedback relating to your recent stay with us. On behalf of Management Novotel Lombok, please let me express my deepest apologize for all dissatisfaction you have been through, especially regarding the cockroaches in your room and that rat at the restaurant. Furthermore, we regret to know that you found communication difficulties relating the meeting room arrangement and other issues as mentioned. Please rest assured, that we have noted all your concerns seriously and proper action will be well implanted to avoid re-occurrences. Again we are deeply sorry for all the inconveniences and frustrations you have been through, and we surely hope there will be another chance for us to gain your confidence and convince you our better service that we are proudly known for. Sincerely, Robby Irawan Guest Experience Manager

M. Families - 17/02/2019 AccorHotels certified review
« The facilites and service were without doubt excellent »

I was impressed by the friendliness and attentiveness of ALL your staff. They went out of their way to make us feel at home. The staff at the restaurant were amazingly helpful in ensuring that my daughter who suffers from coeliac disease was able to eat gluten free meals. All the activities were well organsied and kept us busy throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad that you had an overall great stay with us, and that it is our most pleasure to know that you particularly liked and enjoyed our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Nicholas Solo - 08/02/2019 AccorHotels certified review
« A very enjoyable and relaxing stay at Novotel Lombok »

The hotel was fantastic, with excellent service, wonderful facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your stay has been enjoyable and relaxing one, and that glad to read that you particularly liked and enjoyed our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Johan Couples - 06/02/2019 AccorHotels certified review
« Nice resort, friendly staff, average food »

Nice resort, friendly staff, average food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Guest Experience Manager

Jonathan Families - 05/02/2019 AccorHotels certified review
« Great stay »

Great stay, spacious room, we got a free upgrade which is appreciated. Facilities were well-maintained. Staff was welcoming. Breakfast menu can be improved, was a bit too normal for a high-end hotel. Room cleanliness was fine, but housekeeping need to pay more attention on the corners and drawers. They were dusty and a few ants in the room, although we called and the staff quickly settled the matter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback relating to your recent stay at our resort. We are happy to know that you had great stay with us, and that we appreciate for bringing your concerns regarding the breakfast quality and room cleanliness into our attention. Rest assured, that I will share to department related and management for further action. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Ekta K. Couples - 04/02/2019 AccorHotels certified review
« Peaceful and pleasant »

My husband and I were very impressed with Novotel the minute we arrived at the hotel. Polite staffs and very helpful. Our room was incredible. Hotel was very peaceful. Great food. We especially loved the breakfast on the hill! Spectacular view. Thank you to all Novotel team! We will definitely recommend Novotel Lombok to our friends. Keep up the great work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay with us. We are so glad that you had a peaceful and pleasant stay with us. And that pleased to know that our staff has enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Jarin Business - 30/01/2019 AccorHotels certified review
« Amazing place! »

Why all business trips can't be like this one :)? Great place, very nice people and atmosphere with amazing view. I will come back some day but on holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juhani, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay with us. We are so glad to know that an amazing experience with us and that pleased to read that you particularly liked and and enjoyed our facility. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Sharon Couples - 29/01/2019 AccorHotels certified review
« Relaxing stay at gorgeous Villa »

We’d love to thank the manager & staff for such careful attention to detail & making our Wedding Anniversary holiday so very special. The yummy Happy Anniversary chocolate cake & special decorations were such a nice touch! We can’t wait to come again, our private pool Villa was perfect for our quiet break, all very clean & well maintained. The Restaurant & bar service was impeccable, last but not least the location was very peaceful and just what we needed. & very quick travel time from the airport, with smooth transfers also arranged by the hotel. One of best holidays ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay at our resort. We are glad that you had a great relaxing stay stay with us, and that glad to know that you had a pleasant anniversary experience. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Kylie C. Families - 28/01/2019 AccorHotels certified review
« Novotel Lombok was amazing... »

Our recent family holiday, staying at the Novotel Lombok, was amazing. The Hotel is in a perfect location in Lombok, it has lovely clean gardens, facilities and rooms, friendly and happy staff that cannot do enough for you. We had two birthdays whilst staying at this lovely resort and the staff made our birthdays extra special by providing us with a cake and decorating my son's room for his birthday. The General Manager ensures that he checks in with all guests and provides really good advice on what to see and do. We thoroughly enjoyed our stay at the Resort and will definitely be going back in January 2020. Thank you to everybody at the Novotel Lombok for helping us to create wonderful family memories. You do everything perfect and we are very grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your great feedback relating to your recent stay at our resort. We are delighted to know that you and your family had an amazing experience and that pleased to read that the birthday experience was memorable. Assured, that your feedback has been well shared to all team as our encouragement for all of us to always provide best service quality. Thank you again for sharing your experience, and we look forward to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Sonja B. Families - 23/01/2019 AccorHotels certified review
« An enjoyable stay »

I enjoyed returning to Novotel, Kuta Lombok and was especially pleased to upgrade to a pool villa. I was very impressed with the staff on the front desk, Mustati and Erna in particular who were always friendly, cheerful and helpful. I enjoyed breakfast and appreciate the good variety of options. Initially we stayed in the superior room which is very comfortable and a favourite for my daughter then we moved to the pool villa which was sensational. Staff working in all parts of the resort were friendly and offered very good service. Special mention to Erna on the front desk who was absolutely fantastic. My only area of concern is the quite high price of food and drinks which certainly become fairly expensive once the taxes are added. Apart from that, it was wonderful staying at the Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your feedback, we are glad that you had an enjoyable stay with us. It is our real honor to know that our staffs Erna and Mustati and Front desk have enhanced your stay, and that pleased to read you particularly liked and enjoyed our room facility. Assured, that I will personally share your feedback over to them and all team for our encouragement to keep maintaining service quality. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

D. H. Business - 21/01/2019 AccorHotels certified review
« All the amenities I needed and just wish I was on holidays »

Comfortable room. Food was good. Staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad that you had a overall great experience stayed with us. We are pleased to read that you particularly liked and enjoyed pour facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Haslina Friends - 21/01/2019 AccorHotels certified review
« Great staff, great hotel »

Staff were amazing and accommodating to all our requests as a group

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haslina A., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Nelson Families - 18/01/2019 AccorHotels certified review
« Beautiful resort, great staff and sensational location »

Had a great time. Only noteworthy area of disappointment was the lack of an age-appropriate kids club for our 2 children (9 and 11). The kids club seemed to be more geared toward child minding for younger children and our children were not engaged by it. This was disappointing since presence of a kids club was a key reason that we decided to stay at the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson, Greetings from Novotel Lombok Resort & Villas! Thank you for sending us your constructive feedback relating to your recent stay. We are glad to now that you had a great time, however we are really sorry to read your disappointment regarding the kids club experience. Please rest assured, that I will share your feedback to department related and management and an appropriate action will be well implemented. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

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