Hotel - Novotel Lombok Resort & Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort & Villas Hotel

4.0/5 2,053 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,397 reviews

Our guest reviews for Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,053 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Deborahputri Couples - 17/09/2018 AccorHotels certified review
« beuatiful and quite place »

great hospitality, great service, maybe the taste of the food not really suitable for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you enjoyed your stay with us. However we sorry to know that our food did not meet your expectations. Assured that i will share your feedback to related department for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Desiree Couples - 16/09/2018 AccorHotels certified review
« Beautiful resort with wonderful staff »

Resort has been beautifully maintained and staff were friendly and very accommodating. Spacious rooms, fun activities to join without leaving the resort, great location right on the beach. Very relaxing stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyde, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are pleased to know that you particularly loved our resort and that our staffs were able to make you feel welcomed and valued. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

H. A. Families - 15/09/2018 AccorHotels certified review
« Relaxing stay in a friendly and clean resort »

Comfortable room and bed; staff respond quickly to any requests we had; lovely gardens ; good breakfast selections; nice touches of fruit and treats offered poolside or beachside; a good range of activities each day

Our hotel has responded to the review
Our hotel has responded to the review

Dear h., Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are great to know that your stay has been relaxing and that pleased to read that you enjoyed the service provided at the pool and beach as mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Disappointing service »

We were hugely disappointed by Novotel Lombok during our stay. We experienced many issues that other reviewers have pointed out, which is a sign of the management not listening at all (so please do not reply saying how valuable our review is and that comments will be distributed among staff as this is clearly not the case. If it had been, at least some of the issues that have been constantly raised by reviewers would have been addressed.). Our bathroom smelled like sewage, and bad smell was around quite a few places in the resort, so there must be an overall plumbing issue. Although generally kind and polite, the staff had little attention to detail: some items were missing from our room (toiletries amd slippers), we got the wrong hot drinks for breakfast etc. There is a sense of pretended personal service around, when the same members of staff will say ‘good morning’ five times the same day. The only way to get into Kuta is by the hotel’s transfer (70.000 Rh); you’ll struggle to find a taxi and walk. And there’s nothing around except the hotel’s own overpriced mini shop and mediocre-at-best restaurant. The beach is great but you’ll be constantly hassled by sellers. It is ironic that the hotel, as per their policy, disapprove of child work, but at the same time endorses some beach sellers, letting them sell on the hotel’s stand while their kids sell their bracelets on the beach, all day long. As for the restaurant, we were served an uncooked burger, and even though they replaced it after complaining, they did not offer an apology; instead, they pretended as a rare burger was a question of taste, rather than a health risk. The bellboy was weirdly walking around our room when showing us in, obviously waiting to be tipped, when he was not even able to clearly communicate the very basic messages he was supposed to. Finally, it is completely understandable if the level of English of local entrepreneurs, hoteliers or even trainees in a chain hotel is low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aztrokay, Greetings from Novotel Lombok Resort and Villas! Thank you for choosing to stay with us during your recent visit to Lombok and thank you for taking the time to share your experience with us here. We are deeply sorry to read that you have encountered various issues during your stay with us. I am very concerned that mostly your experiences in various aspects as mentioned went below your expectation. Please rest assured that we will not take this lightly as it is tremendously important to us to restore your trust and confident We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Freddie Couples - 12/09/2018 AccorHotels certified review
« Happy few days »

Was very nice, with helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear freddie, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your review, we are glad to know that our staffs were able to make you feel welcomed and valued during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

K. Families - 09/09/2018 AccorHotels certified review
« Relaxing stay »

Staff were friendly and efficient, nothing was too much trouble Rooms were comfortable and clean Food was tasty Great swimming beach Pool was a little small with no where to really sit while supervising children

Our hotel has responded to the review
Our hotel has responded to the review

Dear k., Very warm greeting from Novotel Lombok Resort and Villas! We appreciate for sending us your great feedback, we are glad to know that you had great experiences throughout the food and swimming pool. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again we truly value your feedback and we hope to welcome you back for an even better experiences. Regards, Robby Irawan Guest Experience Manager

David S. Families - 08/09/2018 AccorHotels certified review
« Extremely friendly staff and comfortable villa »

During my six nights staying at Novotel Lombok, I got the excellent comfortable impression. All the staffs here are extremely friendly and helpful. Villa is S. cozy and very Lombok cultural feel. Me and my wife as well as 5 years old son really have had a very good time here. We will come back again in the near future. Mr. Jan is the general manager at Novotel Lombok. He is a very nice, helpful and proactive guy. I am very appreciate him as well as he bought us a beautiful handmade mask.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Warm greeting from Novotel Lombok Resort and Villas! We really appreciate for sending us such a great review! We are delighted to know that you, your wife and your son had a great experiences during your stay with us. Assured that, your comment has been well shared to entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Family - 07/09/2018 TripAdvisor review
« I am very happy and highly satisfied during my six nights there. »

Novotel Lombok is not just the great resort. The Villa room is stunning and had a private garden and swimming pool in front of the villa. General Manager Mr. Jan is a superior friendly and outgoing guy. He take care everything that I need to me. I will definitely go travel and stay at Novotel Lombok again in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dsodso, Greeting from Novotel Lombok Resort and Villas! Thank you for your great review! We are thrilled to read that you were happy and satisfied with your six nights stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Robby Irawan Guest Experience Manager

Patrick C. A. Couples - 06/09/2018 AccorHotels certified review
« Good staff. Well traiNed »

gOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear patrick, Greeting from Novotel Lombok Resort and Villas! Thank you for sending us your review, we are glad to know that your stay was very good. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be more memorable. Sincerely, Robby Irawan Guest Experience Manager

M. K. Solo - 27/08/2018 AccorHotels certified review
« Dive weekend in Novotel Lombok »

Despite of the sad earthquake catastrophes in the north of Lombok island, the life in the south and in Novotel was very normal. I was diving 2 days and it was very handy that the Dive center located in Novotel. Scuba Froggy had a small office on the beach and we left to the dives directly from Novotel. Resort and view is very beautiful and service excellent. Staff is very friendly and organized well all even special wishes and requirements. For the dive free Sunday i could even rent a scooter at the hotel and drive around the southern coastal area. Roads have been reconditioned and there are several beautiful areas to be visited. With the new airport the distance is short and quick and hotel arranged both pick up and return trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Greetings from Novotel Lombok Resort and Villas! Thank you for taking your time to review our hotel, It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Graham Solo - 23/08/2018 AccorHotels certified review
« Very pleasant stay, nice and relaxing. »

The rooms were clean and modern. The staff very friendly and helpful. The beach area is quite good and well spread out. The breakfast quite varied and fresh. Make sure you get it included in your booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had a pleasant and relaxing stay with us. We are also great to know that you enjoyed the breakfast at restaurant. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Hasan A. K. Families - 18/08/2018 AccorHotels certified review
« Good jop »

Thank you for every thing room is clean place is very nice staff experiance and fair speacially thanks for your help the manager mr.jet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdurahman, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback. We are glad to know that your experiences has been perfect one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Colleen Friends - 15/08/2018 AccorHotels certified review
« Lovely resort, good needs some work »

My sister and I stayed for 3 nights at this resort. We really enjoyed our villa, which was beautiful and had wonderful amenities. It was all very clean and well maintained. We really liked the pool that was shared with between our villa and the villas next to us, as well as the chairs and hammocks to lounge on outside of the villa. The public pool was also very lovely and a good temperature. In the evening was enjoyed relaxing at the bar restaurant, which served delicious peanuts with drinks. The spa was really wonderful and the staff was attentive and provided excellent services. The staff was good and generally attentive. The beach staff was particularly good and worked to help people find places to sit by the beach. The beach was very nice and when the tide went out you could walk out quite far and explore the tidal pools. It was peaceful down there, with the exception of the local children who were always trying to get guests to buy bracelets. There were also women with a booth down at the beach selling sarongs, t-shirts, bags etc, along with beautifully, locally made sarongs and table runners. They were not as pushy as the children and not a problem. There were also dogs wandering the beach; they were not interested in humans unless you were looking like you would feed them. Some people seemed bothered by them but we found that they were not a problem and far less annoying than the children who were quite persistent at times. Wifi was also not as great as we expected. It was quite spotty at times, so that we couldn't load websites and videos. Not impressive when it's a 5 Star resort. Our only really low point was the food. For a luxury resort such as this, especially a 5 star one, we expected to find really superb food, but were disappointed in this regard. Food was often inconsistent and not particularly great. Certain dishes seemed to be constantly unavailable and there were times where it took a very long time for the food to arrive. The food was also quite expensive, which we could have accepted if it had been of better quality. The hotel was isolated, which meant that there was no where else to get food. We were so unimpressed with the food that it would make us pause before returning, despite the fact that we enjoyed the rest of the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison, Greetings from Novotel Lombok Resort and Villas. Thank you for sending us your great feedback, we are glad to know that you had great experience stayed with us. However, we sorry to know that your food experience did not meet your expectations. Rest assured that I will share your feedback to department concern and all team for better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

E. Business - 14/08/2018 AccorHotels certified review
« Mr »

Nice to stay at Novotel but i left my shower kit bag in bathroom. After i called hotel staff said it was not there. I was stay at room 304.

Our hotel has responded to the review
Our hotel has responded to the review

Dear e., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our pleasure to know that you had a good stay with us. However, we are sorry to read that your shower bag was not there. Rest assured that I will double check with my team. I am sorry again about this and thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Business - 12/08/2018 TripAdvisor review
« 5 Night at the Novotel Lombok Resort and Villas »

During the first evening we experiences the erthquake with a strength of 7. The reaction and the acommodattion of the general manager of the hotel was not only excellent, but outstanding. He even went to talk with all guests the next two mornings during breakfast to comgort then. Truely an outstanding hospitality overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno B, Greetings from Novotel Lombok Resort and Villas! We appreciate for taking your time to review us, it was an absolute pleasure to have you staying with us. We realized that your experience may not predictable due to earthquake during your stay with us, however we are delighted to know that our general manager was able to convince all people by his outstanding action to ensure everyone is safe. Again we truly value your feedback and we of course look forward to welcome you back for an even better experiences. Best regards, Robby Irawan Guest Experience Manager

Ben H. Families - 09/08/2018 AccorHotels certified review
« Excellent »

Excellent Hotel, Friendly helpful caring staff, Beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us such a great feedback regarding your recent experience stayed with us. Assured, that I will certainly share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Maya L Family - 09/08/2018 TripAdvisor review
« Highly recommended »

This place is like heaven on earth. The layout, the buildings with Sasak styles, the beach, the food, the service were very good. And the most important thing, is the staffs are very friendly, professional under the direction of the General Manager Jan Kroeckel. Jan Kroeckel helped us to purchase and deliver our donations to the victims of the earthquake in Lombok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maya L, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, it was a great pleasure to have you with us during your recent visit to Lombok. We are delighted to know that you had a great stay and that particularly liked and enjoyed our facilities. Furthermore, we are glad that our staffs were able to make you feel welcomed and valued. Thank you again and we look forward to welcome you on the heaven of the earth very soon. Regards, Robby Irawan Guest Experience Manager

Aziz Couples - 08/08/2018 AccorHotels certified review
« Food poisoning and bad staff »

Rhode guy in the front dest “” Indonesiaen with glasses “” got food poisoning the both of us “” And the only thing the staff asked is r u checking out early and going to hospital. So wont stay at this hotel Resort ever again And when i booked they told me is was near the beach they gave me the last one in the resort And when told the guy woth the glasses he said what can i do you dont want it what can i do

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz, Greetings from Novotel Lombok Resort and Villas! Thank you for reaching us out! Please let us express our deepest apologize for your disappointment during your recent stay with us. Please rest assured that I have personally talked to the staff you mentioned, and proper training has been well organized to improve service quality. Regarding the food poisoning, again we checked back our records and could not find any report about food poisoning in the hotel. We have very high hygiene standards in our kitchen and are currently serving between 300-400 customers every day. Again we truly value your feedback and we do hope to serve you back in a better service. Sincerely, Robby Irawan Guest Experience Manager

Jessica W. Couples - 08/08/2018 AccorHotels certified review
« Fantastic customer service despite difficult circumstances »

Great welcome with anniverary treats on arrival. Jan handled earth quake superbly. Great spa experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Eduardo Couples - 07/08/2018 AccorHotels certified review
« Pleasant stay at Novotel Lombok »

It was a nice experience to stay in Novotel Lombok. The island is very beautiful and the hotel is very well located with a nice beach and nice facilities. It is also easy to rent a motor bike and give a little tour to discover the island.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us such a great feedback concerning your recent stay at our resort. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

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