Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,138 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: ‌3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: ‌6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

  • Max. number of persons: ‌6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: ‌3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,649 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,138 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A Great hotel and Location for a Relaxing week

TripAdvisor rating 4.0/5

WorldWideKiwi Couples - 23/06/2019 TripAdvisor review

This is a somewhat unusual hotel as you don't normally envisage Novotel with thatched chalets, open-air dining and direct [ 50 meters ] access onto a clean, swimmable, coral sand beach. Lovely location made even better by friendly and helpful staff.Special mention must be made of Jan, the manager. He personally greets all guests, does the rounds at mealtimes to ensure everyone is happy and follows up any request with action ! As usual in Indonesia the wine offering is limited but there are plenty of alternatives to drink. The menu is varied to suit most tastes with plenty of fresh fruit, Indonesian speicalites , and a very comprehensive breakfast offering. Our room was spacious, comfortable, included all the expected amenities and serviced daily.. Our only negative of the entire experience was noisy air-conditioning. The two pools, with differing depths, are small but quite adequate and sparklingly clean. This will be our choice of residence when we next visit Lombok.!

Room is clean

Customer review rating 4.3/5

S. G. Business - 19/06/2019 AccorHotels certified review

Comfortable

Dear Mr. Geoksan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Pleasant

Customer review rating 4.3/5

Leonard O. Families - 17/06/2019 AccorHotels certified review

Felt very welcome , clean rooms , friendly stall and great position by the beach. Would have preferred a family size villa with 3 bedrooms

Dear Mr. Leon, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been pleasant and that we are truly honored to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

short break to relax

Customer review rating 4.3/5

Brian H. Couples - 17/06/2019 AccorHotels certified review

Overall stay was pleasant and relaxing. Facilities are sufficient, and staff were very friendly during our entire stay. Meals were good value and always cooked well. The activities were well organised and staff who undertook these were friendly and well versed.

Dear Mr. Brian, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall stay was pleasant and relaxing. As well as, we are pleased to read that you particularly liked and enjoyed the services and facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Amazing hotel combining tradition and comfort.

Customer review rating 4.3/5

Grant C. Couples - 16/06/2019 AccorHotels certified review

Friendly, helpful, elegant, and Fun. Activities are as good as I have come across, in a low key manner. The bar and beach area are lovely. Food lacks variety, while buffet breaks borders on the ok to excellent, after a few days becomes a little mundane. May be due to the quality of the product. Eggs are bland and I have a feeling the quality of the purchasing could improve.

Dear Mr. Grant, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great stay with us, and that pleased to know that you particularly liked and enjoyed our hotel and all the facilities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

The hotel was a little rundown.

Customer review rating 4.3/5

R. A. Couples - 16/06/2019 AccorHotels certified review

Disappointed with the service in the hotel the wifi was slow and I was unable to remote work due to the service and the hotel was very rundown not what you would expect from a Novotel hotel.

Dear Mr. R., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are sorry to read that our services and hotel facilities did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Great experience

Customer review rating 4.3/5

Isabelle F. F. Families - 14/06/2019 AccorHotels certified review

I loved your charming hotel well integrated in the nature on a very nice beach. The service was very good. Always smily and efficient staff. The food was good. If I have the opportunity I will come back. I will recommend your hotel to my friends. Thank you very much to all the team including top manager.

Dear Mrs. Issabelle, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great experience with us and that we are happy to read that our staffs were able to make you feel welcomed and valued during your stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Recommended and going to be back!

Customer review rating 4.3/5

Yeny C. R. Families - 14/06/2019 AccorHotels certified review

It was our 2nd visit to Novotel Lombok but still never get enough! We love the ambience, the beach, and of course the pool. Your staffs very helpfull esp the staffs in your bar/restaurant.. we really enjoyed our holiday at Novotel Lombok. But we have one wish, that you can accomodate/provide alternative way to elder guest/disable person for staying at your room in 2nd or 3rd floor.. not easy for them to go upstairs manually. I have this concern because of my father. Fortunately, we can upgrade the rooms so we can stay in 1st floor. My father happy and enjoyed his holiday. Kindly consider it, we know that not all the guests have an opportunity to upgrade the room and stay in 1st floor. Thank you

Dear Mrs. c., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our great pleasure to have you back here with us and that glad to read that you had a great experience with us. Regarding your concern, we are pleased to inform that it is one of Accor program to have room and area or facilities accessible by disabilities. We also do expect this program will be launched very soon. Thank you again for sharing your experience, and we hope to welcome you back for another great experience again. Sincerely, Robby Irawan Guest Experience Manager

We enjoyed our 5 day stay and thought the deal we had purchased through Luxury Escapes was good value

Customer review rating 4.3/5

Linda S. Couples - 10/06/2019 AccorHotels certified review

We liked the ambience of the place the beautiful gardens and traditional Sasak architecture. The staff were all very pleasant and helpful . We enjoyed breakfast, but not so much the other food offered at the bar and restaurant

Dear Mrs. Linda, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had great 5 nights stay at our resort and that pleased to know that you particularly liked and enjoyed our facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Great holiday

Customer review rating 4.3/5

Mercy N. Families - 10/06/2019 AccorHotels certified review

Nice place to stay and the staff are mostly friendly

Dear Ibu N., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great stay with us and that, pleased to know that our staffs were able to make your stay even better. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Wonderful stay at Lombok Novotel

Customer review rating 4.3/5

David Y. Couples - 31/05/2019 AccorHotels certified review

We stayed 9 nights at the Novotel resort Lombok. We were picked up by a driver sent by the hotel who drove us safely to the hotel At check in the staff were kind and hospitable. We ate breakfast and many meals at the hotel. Breakfast was good with frequent changes to the local offering each morning. The dinner and lunch menu is the same but offered enough choice. The hotel organises many free activities which we took part in, for example nightly movies, sunrise and sunset walks, market visits, monkey feeding, Aqua Aerobics, Coconut picking, cocktail hour, photo session and cooking classes. The staff are superb, taking the initiative to remember us by our names, greeting us wherever we went around the resort, sharing the local knowledge of the island. We went to the waterfalls and 3 Gili islands. We will recommend that you take the tours staffed by the hotel staff as they cost about the same as what you will pay for a locally arranged guide and driver. The hotel provides free bicycles for guests. The Spa and massage centre is well run and costs are reasonable. There are two ATM machines in the hotel which is handy to obtain Rupiahs. Nearest little town is at Kuta where there are some shops, restaurants and shops. There is a money changer there. We will also recommend dining at Kemangi restaurant in Kuta. We ate there 3 times. Food was fresh and welled cooked. We are extremely happy with our stay at Novotel Lombok and hope to return again.

Dear Mr. David, Greetings from Novotel Lombok Resort & Villas. . Thank you for sending us your great feedback, we are delighted to know that you had on overall wonderful stay with us, and that we are pleased to read that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon! Sincerely, Robby Irawan Guest Experience Manager

Awesome

Customer review rating 4.3/5

Dave Couples - 29/05/2019 AccorHotels certified review

Great staff Excellent location Will return

Dear Mr. Dave, Greetingd from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your stay was awesome. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Just perfect!!

Customer review rating 4.3/5

Enda G. Business - 29/05/2019 AccorHotels certified review

I got an upgrade! Ive loved the hotel; scene-wise, setting, staff and the rooms! Special kudos and thumbs up for Ms. Erna from the restaurant. She is such a lovely and friendly person.

Dear Mr. G., Warm greetings from Novotel Lombok Resort & Villas. We are pleased to know that your stay was just perfect, and that it is our most pleasure to read that our staff Erma was able to provide an extra miles service to enhance your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Overall experience was superb.

Customer review rating 4.3/5

Emma Couples - 28/05/2019 AccorHotels certified review

We really enjoyed our stay at the Novotel Lombok. We wished we stayed longer! The Hotel is beautiful, the staff is very professional, kind and very welcoming. Our room was exceptional too. Thank you to all!

Dear Mrs. Emma, Greetingd from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall experience was superb. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Average service with a beautiful location

Customer review rating 4.3/5

Judith L. Friends - 27/05/2019 AccorHotels certified review

Beautiful Location, inconsistent quality in service delivery for food, beverages and room service Staff appeared poorly trained in the Bar, they had no idea how to manage the computer software to record and pay accounts, so there were errors each time we went there! The quality of Restaurant food was frustratingly inconsistent, with one meal being ok and the next day the same meal was dry, over cooked,. Staff in the Restaurant tried hard and those with more English made our lives much easier. There appeared to be a need for much better training for staff as they tried their best here. Our room was looked after quite well, but we could not get any consistency in what linen we needed, we got hand towels when face washers were needed, almost daily a bath mat, hand towel or face washer was missing and we had to try and get from staff who had no idea what we were saying and yet they tried their best. Once again, poor quality of training was apparent, not the fault of f the individual. Iman and Harris did a great job with Aquarobics each day. My major criticism is for the apparent sly “dodgy brothers” deal between the Concierge we saw to get advice about tours and the drivers (Kandy was the drivers name) located at the Hotel. Four of us spent $240 to visit Pink beach , on his advice rather than go to Gilli Island. Except it was not pink, it was filthy dirty, as was the Harbor where we caught this old boat to Pink Beach, after a 2 hour drive. The boat stopped out from shore so we could go snorkeling. This was the only positive for the whole day. When we tried to get back into the boat, we found the boat steps were far too short to extend into the water and two of us had to hang on for dear life to the outrigger section of the boat as they tried to get into shallow water! The current was really fast and strong and this level of incompetence and poor quality could well have had a tragic ending! The whole experience was a disgrace for the hotel to use conmen who take advantage of tourists like this is disgusting. We then cancelled our tour snorkel two days later, as we were all bruised and had absolutely no trust that the bolted could be trusted to look after our interests and keep us safe.

Dear Mrs. Jude, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your valuable feedback relating to your recent stay with us. Please let me express our sincere apologize that your overall experience has been dissatisfaction. We are sorry to read that you had unpleasant experience through the food service, and that we regret to know that your disappointment going through some points as mentioned. Please rest assured, that I will definitely shared your feedback to all team concerns and management for us to take proper action to avoid re-occurrences. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Enjoyable stay where staff are most accommodating

Customer review rating 4.3/5

Alan J. Friends - 26/05/2019 AccorHotels certified review

Great location with excellant breakfast Enjoyed our nightly dinning experience Front office staff are very friendly and helpfull

Dear Mr. Alan, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that you had on overall enjoyable stay with us and that pleased to read that our staffs were able to make you feel welcomed and valued during your stay with us. Assured, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back very soon again. Sincerely, Robby Irawan Guest Experience Manager

Great Resort if you like solitude, relaxation and average food choices.

Customer review rating 4.3/5

W. M. Couples - 24/05/2019 AccorHotels certified review

The quality of accommodation and helpful attitude of the Staff was excellent, I recently underwent a knee replacement operation and upon arrival found that I had been allotted a room on the 2nd. floor ( no lifts ) after explaining my predicament, I was upgrade to a Villa with no steps at no extra cost, had this not happened my stay would have been a disaster. The Villa was excellent and I would strongly recommend paying the extra to stay in one. On the negative side the resort is not particularly suitable for persons with a disability, there are a lot of steps involved, in getting to the Restaurant, Bar and main swimming pool and a lot of the paths are not accessible by wheelchair. The selection of food at the restaurant was very limited, fairly average and not very good value for money ( I am aware that the Resort was quiet and that the Theme Dinners were cancelled ) but can only comment on what was available at the time.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are sorry to read that in some points your stay did not fully meet your expectations, and regarding the pathway that not accessible for the disabilities, we are pleased to inform that we are now working on it to change became accessible as this is became part of Accorhotels program. Again, thank you again for sharing your experience, and we hope your next visit will be better. Sincerely, Robby Irawan Guest Experience Manager

A fantastic stay. Well located

Customer review rating 4.3/5

Brian Solo - 24/05/2019 AccorHotels certified review

Relaxing well designed hotel with a theme to it. The only issue i have a noticed the toilet system there is outdated. This needs to be addressed

Dear Mr. Brian, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are delighted to know that you had a fantastic stay with us. Furthermore, thank you for your feedback regarding our toilet facility, assured that I will communicate this feedback with management for necessary action. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Robby Irawan Guest Experience Manager

Total Satisfaction

Customer review rating 4.3/5

Katrina G. Couples - 19/05/2019 AccorHotels certified review

Our stay with the Novotel was beyond our expectations. Very relaxing, nothing was a trouble for the staff at the front reception, restaurant and pool area. We want to make a special thank you to Risman & Erna on reception and Cakra who was our tour guide for a day.

Dear Mrs. k., Greetings from Novotel Lombok Resort & Villas. Thank you for reviewing us regarding your recent stay with us. It is a great pleasure to know that you had perfect stay experience with us, and that glad to read that our stafs Risman, Erna and Chakra have enghanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Nice view and relaxing

Customer review rating 4.3/5

Helen Friends - 19/05/2019 AccorHotels certified review

Polite workers

Dear Ms. C., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to read that you had on overall great experience with us and that, pleased to read that our staffs were able to make you feel valued and feel welcomed. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager
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