Hotel - Novotel Lombok Resort and Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort and Villas Hotel

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4.0/5 1,945 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions (Paying, Nearby)
    • Kayaking
    • Pedal boat (Paying, Nearby)
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding (Paying, Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,119 reviews

Our guest reviews for Novotel Lombok Resort and Villas

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,945 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Theresa M. Couples - 04/02/2018
« Novotel Lombok is the best place for your holiday in Lombok »

We stayed in Deluxe Terrace room. We really like the hotel architecture and the room design is very nice. The staffs are very nice and friendly. The food are awesome. We had lunch and breakfast at Spice Market. Breakfast has some food selection. The hotel is also closed to one beautiful beach Tanjung Aan. Overall I love staying in Novotel. Definately will be back and very recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theresa M., It was certainly our pleasure having you with us and we thank you even more for your kind comments regarding your stay with us. We will keep on improving the quality of our service and products to provide higher level of satisfaction. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Nellia R. Families - 04/02/2018
« Good location good view »

Novotel Lombok very nice location nice hotel we can do many activity in the resort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nellia R., We very much appreciate you for taking your time out and leaving us your feedback regarding your stay at the Novotel Lombok Resort and Villas. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
H. P. Couples - 04/02/2018
« we like the concept that apply to the villas, its ethnical. »

the services are good, but due the development of Economic exclusive zone near the hotel, we found there are not sign of Hotel direction which could make the guest misdirection. one more thing, it would be nice if you provide the toothbrush and the others amenities without the guest request first.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your valuable feedback regarding your stay at the Novotel Lombok Resort and Villas. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Uhal Families - 02/02/2018

I think this is my 4th stay in Novotel Lombok. It's nice place and comfort for relaxing. Good services, nice staff and close to beach..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uhal, It is our honor to have you stay with us for the 4th time. We strive to continuously improve the quality of our services so that your next visit will be as pleasant as the previous one. We thank you very much once again for your loyalty and look forward to having you here again. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Me J. P. Families - 29/01/2018
« Excellent »

Very Relaxing, Great food, exceptional service and very friendly staff. In particular Mila went out of her way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Warmest greetings from Novotel Lombok Resort & Villas! Thank you very much for choosing our resort and for taking your precious time to share your experiences. I am delighted to hear that you enjoyed your stay and I would like to thank you for your compliments and for recognizing our efforts on all of our services and food. I have shared your comments with our team and congratulate them on your behalf. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again, thank you for sharing your feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Paul N. Business - 22/01/2018
« Over Priced »

This was my 1st stay at this Novotel location. Hotel grounds well maintained (doesn't take much). However hotel and rooms in poorly maintained condition. In hallway, barricades had to be used due to flooding or roof leaks. In the rooms, furniture falling apart and bathroom in need of maintenance attention. Based on the condition, this hotel is far over-priced. Suggestion that renovations over the rainy season.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to tell us about your experience at Novotel Lombok Resort & Villas. We apologize if your experience did not meet your expectations. Your detailed feedback has been well shared with our team and we are taking the appropriate measures to address the problem and prevent future occurrence. At Novotel Lombok, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns, and we do hope that you have the other opportunity to come back again in order to be able for us to provide better services. We look forward to welcoming you back at Novotel Lombok. Sincerely, Jan Kroeckel General Manage

TripAdvisor review
Family - 19/01/2018
« Outstanding Resort - amazing Staff!!!! »

The staff at Novotel Lombok were outstanding and the whole environment was overall very relaxing and well presented. Perfect for a quiet family holiday in a more quiet area with great beach views....I would thoroughly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chrismZ19EK, Warmest greeting from Lombok Island! Thank you for choosing Novotel Lombok Resort & Villas to spend your well deserved holiday and for taking your precious time to share your experiences regarding your recent stay with us. We are delighted to hear that you enjoyed your stay and we wish to thank you for your compliments on our services. Once again thank you for sharing your feedback and we hope to have another opportunity of welcoming you back to the resort in the nearest future. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Shawn H. Families - 17/01/2018
« Fantastic »

Staff and facilities were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., We very much appreciate for investing your time to send us great feedback concerning your recent stay with us. We truly excited to know that your stay has been fantastic one. It is our most pleasure to know that our staffs were able to make you feel welcomed and valued. Thank you again for your kind feedback and we hope to welcome you back and provide you with an even better experiences. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Anonymous Couples - 15/01/2018
« Pleasant »

It was quite a pleasant experience. The staff members were friendly and helpful, particularly the ones at the reception. Nevertheless, the service in the restaurant and the quality of the buffet breakfast could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear scoot, Thank you for sending us your review, it our pleasure to receive such a valuable feedback regarding your recent stay at our resort. We are pleased to know that your experience was pleasant one. Please assure that we strive to provide better service for all our value guests. Thank you again for your feedback and we truly look forward to welcome you back. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Abi Families - 13/01/2018
« Sanctuary »

Super love with the staff, my villa was upgraded and my son super happy having his own pool. Though the weather wasn't so nice but we enjoyed the ambience so much. The location with the white sand beach and nearby hills where i could find so many unbelievable sceneries. Pretty private .. love it and my family were so happy. Definitely will come back and stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abi, Many Thanks for such fantastic feedback! On behalf of the team, please accept our sincerest gratitude for choosing us for your valued family holiday destination. Our team here is so proud of the facilities and services we are able to provide for our guests and it is always great to see that these are appreciated, and thank you for sharing your kind recommendation which would be helpful for other travelers who read your review. Once again, thank you for choosing us for your valuable holiday in Lombok! We hope to have you back here very soon again. Best regards, Jan Kroeckel General Manager

AccorHotels certified review
Mrs F. Couples - 13/01/2018
« Novotel Lombok was momentous & far beyond our expectations, the whole experience was a cultural bliss! »

We wanted to experience the Indonesian culture, Bali is normally our favorite destination but Bali is now too busy & is becoming too modern. Novotel Lombok has filled in what is missing in the newer Hotels. The staff treat you like their own family. The food was amazing & nothing was too hard for the staff to accommodate our every whim. We will definitely return to this amazing dream come true, romantic holiday destination.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., It was our great honor to have you with us for your valued holiday. We appreciate you very much for taking your time out to leave us feedback on your recent stay. I am sure yours feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to having you again soon. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
I. M. Couples - 12/01/2018
« 20 year old hotel in need of touch up »

The towel really bad quality and smelly. Understand hotel is old but should br replacing the towels with new ones. Bathroom smelly from drainage. Bedroom clean and comfortably adequate. Overall room felt like it needed refurbish and touch up. Some room windows very exposed we changed room. No elevator carry luggage to 3rd floor. Surrounding buildings and hotel grounds very pretty and unique style. Lots of activities happening and beautiful beach. Restaurant food a bit disappointing ayam taliwang nothing like usual taliwang.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to tell us about your experience at Novotel Lombok Resort & Villas. We apologize if your experience did not meet your expectations. Your detailed feedback has been well shared with our team and we are taking the appropriate measures to address the problem and prevent future occurrence. At Novotel Lombok, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns, and we do hope that you have the other opportunity to come back again in order to be able for us to provide better services. We look forward to welcoming you back at Novotel Lombok. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
R. A. Families - 11/01/2018
« Nice hotel with awesome beach »

I stayed in Novotel Lombok with my daughters (4 & 7 years) and my mom. We had a great time. We stayed in the hotel most of the time. The room was nice and clean. The staffs were friendly. Breakfast was okay. Because the hotel location is quite secluded we ordered lunch and dinner from the hotel as well. The taste and the price were okay. My kids played in the kids club in the morning then swimming in the pool. They loved the pool. And in the afternoon we enjoyed the beach which was awesomely beautiful and watched the sunset. What we love from Novotel Lombok were the activities such as monkey feeding, sunrise and sunset walks, sunset yoga, cooking class, movie time etc. So won't get bored because there are plenty things to do. They provide tours if you want to enjoy other lombok area and we can take PADI license as well. They also have spa if you want to get some treatment and massage but i think it's a little bit too pricey. Overall it's a nice hotel. We had a pleasant stay and definitely will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. A., Thank you very much for taking your time out on reviewing your recent stay with us. Your detailed feedback is highly appreciated and I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Fransiska Couples - 11/01/2018
« Good service and best view private ocean hotel »

I was satisfied with your service and keep improving your facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fransiska, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is our great pleasure having you with us. I am very glad to hear our service and facilities had provided you satisfaction. We thank you again for leaving your review, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Claire Families - 11/01/2018

It was nice, staff, food and resort was nice. Was a little hard to communicate done issues with staff due to language barrier, and almost impossible to get a hold of massage and beauty parlour via phone as no one would answer, and wasn’t very pram friendly but overall was a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Claire, Warmest greetings from Novotel Lombok Resort and Villas! Thanks a lot for choosing us as your holiday destination and taking your time out on leaving your feedback here. Taking your comment seriously, proper training will be conducted to the concerned department to it will not happen again in the future. We thank you once again for sharing your comments I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

TripAdvisor review
Family - 10/01/2018
« 3 Nights of inspiring »

3 nights and 4 days at Novotel Lombok has change my thought of life, spending all day at the beach given me time to think about my future, very inspiring I love the monkey feeding activities, walked at the beach with my daughter was one of the greatest moment in my life the only downside is F&B but still can be tolerate, overall I give 9 out of 10 for Novotel.. keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fajar P, Warmest greeting from Lombok Island! Thank you for choosing Novotel Lombok Resort & Villas to spend your well deserved holiday and for taking your precious time to share your experiences regarding your recent stay with us. We are so delighted to hear that you enjoyed your stay. We thank you once again for sharing your feedback and we hope to have another opportunity of welcoming you back to the resort in the nearest future. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Dewi K. Families - 09/01/2018
« A hotel with beautiful view »

The hotel was very nice and also has complete facilities and some optional activities. There are no crowded areas and we can enjoy the ocean view from their gazebos and while enjoying our meal. The lack of my experience staying there was about the cleaning man did the job a little bit early so the sound of water injection machine for the tiles cleaning was very annoying and disturbed our rest.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas! It is our pleasure to receive positive feedback from our valued guests. On the other hand, I apologize for the inconvenience caused by our housekeeping team. Based on your feedback, we will keep on working on improving the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Ade G. Families - 08/01/2018
« Excellent »

The staff very friendly and the service was very very excellent. All is good(room,facilities) Will coming back in the future. Thanks a lot!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ade g., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Shayne L. Couples - 08/01/2018
« Nice hotel with fantastic staff »

From check in to check out, the staff within the hotel were very friendly. Location was excellent and the grounds & beach area were kept very clean. Breakfast was great, with a lot of choices & variety each day. We stayed in a standard room, which had a nice view over the gardens & villas in the resort & was fairly roomy. Only negatives were that we didn't receive our vouchers for the extras that were included in our stay (eg buffet dinner, massages) & the hotel tried to charge for the return airport transfer which was included as well. I received the vouchers with 2 days left of our stay after I inquired about them. I thought this was very tardy from the reservation team. The room attendants also ran out of towels for 2 days (new years eve & new years day), laundry issues I was told, so no hand or floor towels for 2 days, which wasn't a huge issue, but again I thought this was tardy. We would definitely stay back at this hotel though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shayne L., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. Your feedback has been shared with our team, and discussed the way to make immediate improvement. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and I am glad that you will give us the opportunity to provide better services in the near future. We look forward to welcoming you back soon. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
P. A. B. Families - 07/01/2018
« A resort that provides tranquility »

This is our second stay at Novotel Lombok Resort and Villas. We enjoy very much the facilities and services provided by the resort. The pristine beach at the resort is a fabulous place to relaxing, swimming and enjoying the sunset. Our children enjoy to play around in the beach, especially in the early morning. As we stay there for four nights, we appreciate various dishes served for breakfast. Each morning, we could enjoy different breakfast. We stay in a Superior room, which is quite spacious and clean and accommodates well my family (two adults and two children). Overall, it is a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Agung B. p., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

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