Hotel - Novotel Lombok Resort and Villas
Novotel Hotel Novotel Hotel

Novotel Lombok Resort and Villas Hotel

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4.0/5 1,920 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions (Paying, Nearby)
    • Kayaking
    • Pedal boat (Paying, Nearby)
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding (Paying, Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,047 reviews

Our guest reviews for Novotel Lombok Resort and Villas

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,920 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Naddia Families - 02/12/2017
« Sweet »

My daughter (14 months old) so happy during our stay. Private beach, pool for child, kids club, feeding monkey, fish and bird. We relax and very easy to spend holiday here with baby. Many daily activity for our option activity everyday. The sunrise hiking to Seger hill is amazing. I also trying boreh massage in novotel spa and its really good. I am ensure to coming again next year.

AccorHotels certified review
L. F. Families - 02/12/2017
« Fast wie im Paradies »

After arriving on the road construction site, we arrived sweaty and tired the resort complex. And from there we were completely surprised. A beautiful, extremely well-kept facility. Lovingly designed with Affectionate, imaginative and absolutely friendly designed, we loved the resort more every day. Everything was just fine. The restaurant area with extensive and tasty offer a la carte as well as the wide offer for breakfast. Thanks to the kitchen. The nice reception with the good German-speaking boss, the friendliness of the entire staff and the good-mornig cows. Very beautiful! Our room was spacious, was equipped with everything. Only a first smell in the shower was a bit uncomfortable and the storage space a bit low. Great location right on the beach. A great spa. A great pool. And again, the well-maintained complex with landscaped sophisticated ambience. Next time we would rent a bungalow! We really enjoyed the week on the spot!

AccorHotels certified review
L. F. Couples - 27/11/2017
« Nice place, beautiful beach, nice employee of the novotel »

Accor group especially novotel gives good service to customer. Nice place, nice room, good breakfast

AccorHotels certified review
S. B. Couples - 26/11/2017
« wonderfull place, hotel and all services, will come again »

We really enjoy this hotel, my wife doing some relaxing yoga at the beach, we nice swim at pool behind the beach, swim on the beach, good food and take alot spot of photograph

AccorHotels certified review
Vemyong Families - 25/11/2017

Very nice and natural place.. my boy have a lot of fun...

TripAdvisor review
Couples - 24/11/2017
« Great long week end break »

Perfect relaxing place in a quiet but superb landscape with culture at your doorstep! With direct flight connections to Bali and Jakarta. Cultural tours are all close by as well as day trips to Sengiggi and the Gili's

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baudouin C, We very much appreciate and thank you for taking your precious time to evaluate your stay at Novotel Lombok Resort & Villas. It is always a great pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Alena Couples - 22/11/2017

Thank you for lovely holiday. Resort is beautiful and provides great facilities for guests. Your staff and management is very helpful. Breakfast was good and provided great choise of food. Cocktails are fantastic. We did not like the food in the restaurarant but that might be personal choice.

AccorHotels certified review
Ap_sg Families - 20/11/2017
« Great hotel, but a lot of room for improvement »

Upon booking the villa, I contacted the hotel informing them that we require two cribs (2yr and 11 month old). What was not communicated to us was that acess to the villa was up 2 flights of stairs and down another. Not very easy when you have a stroller. The lack of communication seemed to be consistent throughout our stay. Asking for our coffee ac morning, instead of informing us that the machine needed to be turned on and it would be a 15 minute wait, they just kept saying a couple more minutes. The same thing when asking to have our room cleaned each moring. As our youngest has a morning nap at 9am and we went for breakfast at 6:30, we asked to have our room cleaned now. They said OK but nobody ever came until 8:30. Had they communicated this, we would have worked around this but instead we kept calling and asking when someone will come and clean for them to say, we will send someone soon. The room itself was really nice, the private pool was a great way to relax with our kids. The kids corner although quite basic, allowed our oldest to spend countless hours there with the wonderful nannies the hotel provides. The breakfast was very average to say the least. The chefs weren't able to make a decent omlette, should seem quite standard for a chef. The selection of food was very basic. some cereal, crooissants; which were amazing, fruits, egg and crepe stations and some local foods. Food was quite expensive, which is common practise with all hotels, but not very nice. The hotel staff were extremely helpful and made our overall stay really enjoyable. Needless to say, we went outside the hotel for lunch and dinner. Flexibility with a late checkout was the ultimate way to end our trip. Would defintely come and stay again but would really like to see the chefs trainied to improve the quality of food provided by the hotel. Some better communication for the staff would save a lot of time and effort.

AccorHotels certified review
Felicia Families - 19/11/2017
« Good but should be better »

Room cleanliness need to improve. Blind, pillows and blanket are dirty. Breakfast menu is good alot of variety but some are not edible. Pools and beach are clean.

TripAdvisor review
Couples - 19/11/2017
« Relaxing stay »

My partner and I had a fantastic stay at the Novotel recently. The staff were fantastic and the resort was nice. Our trip was to relax and that's exactly what we got to do. The rooms were nice and being a platinum member we were upgraded which the pool villa. The pool was great as well. I recommend staying here if you are looking for a nice relaxing holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillgod1981, We very much appreciate and thank you for taking your precious time to evaluate your stay at Novotel Lombok Resort & Villas. It is always a great pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

AccorHotels certified review
Anonymous Couples - 15/11/2017
« Great location! »

We really enjoyed our time and wished we had organised to stay longer. The private pool villa was exactly what we wanted. The staff were friendly and attentive and meals were of good quality.

AccorHotels certified review
Felgra Y. Couples - 12/11/2017
« Beautiful »

I love the food from novotel really delicious and also the service is warm welcome

AccorHotels certified review
Andrea -. S. A. Couples - 12/11/2017
« Relaxation in solitude on the island of Lombok. »

We set out to have a relaxed, chill out holiday away from the masses. We upgraded to a pool villa which was just what we needed. The extra cost I debated at the time but in retrospect was more than worth it. It would have been nice if we had an upgrade at no charge like a couple we were speaking to on hoveymoon, but no we had to pay an extra $800+. A couple of comfortable lounge chairs inside the villa would be a bonus because if you wanted to stay inside in the cool room you only had the beds to sit on. The pool was fabulous and cool, - where we stayed in Sanur the pool water was warm. The fridge in the villa was not working when we arrived because it was so frosted up with ice. My husband defrosted it and then it was ok. This should have been checked before our stay as we needed cold drinks. I was wondering if the ice put in the drinks at the bar was made with bottled water? Since returning home I have not been able to go back to work _ picked up Bali belly am still not good today. Wondered if it was the ice in the drinks! The other thing that would improve services if your drivers could hold a conversation in English. We went on a few trips with yours drivers who we were unable to hold a conversation with _ it would have been nice to find out certain local landmarks/customs etc on our travels with them. The driver who took us to the airport came to a roundabout and instead of going left went right, totally freaked us out! Very dangerous. Because our villa was a long way from reception we had to walk on the pavers or in the sand. This is not a safe scenario as the pavers are too far apart for comfortable walking and dangerous in the dark. I am tall and wonder how a short person would cope. An accident waiting to happen. To get our cases back to reception to book out was not appreciated. A proper path would be much safer. Overall our stay was just what we needed and will probably come back if a good deal comes up.

AccorHotels certified review
Reza Couples - 05/11/2017
« Excellent service »

The service was good at all stages of our stay. Starting from quick response on my emails before the stay, timely response on our requests during the stay, and satisfying service upon departure. Although the electronics were outdated (e.g. tv without usb port and leaking air con), they're all well maintained & clean. The food was great and had wide variety for us to choose from. The private beach and its facilities were well maintained, inviting us to spend more time at it. Unfortunately, I couldn't use any of the extra facilities from my Le Club membership since I booked this trip from other website. I believe that the membership should work regardless of the booking method. Should the price is lower at Le Club website, I would have booked from there. Without my membership discount, I cancelled my plan to book the spa or buy more food from the hotel.

AccorHotels certified review
Nat Couples - 01/11/2017
« Great location, views and facilities »

Loved it - the huts on the beach are brilliant. Could improve breakfast juices, coldness of drinks and knowledge of staff making drinks (cocktails were very hit and miss).

AccorHotels certified review
Phemo Couples - 01/11/2017
« Wonderful relaxing experience, just what i needed! »

Overall it was wonderful, the resort is beautifully located, the facilities are great and the food is great, although my partner struggled with getting the fish he wanted, with a few things lacking from the menu. As a seaside resort, this should not be a problem, although of course we understand the challenges with procuring fresh top quality food products. But it was an overall great experience. We would have loved to stay longer.

AccorHotels certified review
Aur Couples - 01/11/2017
« could be better »

there is still room for improvement!

AccorHotels certified review
Darlene W. Couples - 31/10/2017
« Absolutely delightful!! »

It left us with the best impression of Kuta as not all people in the area appear happy to have tourists. Arbaen Ashley and Mila all went out of there way at check in. Checking out was also the most efficient we have experienced with Mestat and Leha. Jan the manager helped by booking us in alternative accommodation as they were full certainly encouraged our return to Novotel also his repor with the staff and guests alike was very refreshing.

AccorHotels certified review
Anonymous Couples - 30/10/2017

The staff were lovely, the food was disappointing and some small maintenance with fixtures in the rooms is needed for example the towel hangers in the bathrooms.

AccorHotels certified review
Toby Families - 29/10/2017
« Mediocre. Setting was beautiful, but the details were neglected »

Staff were friendly, and the setting was beautiful. But, the finer details were neglected. Baby cot brought to room was broken - and so were the next 2 replacements - it took 4 different cots before we received one that wasn't broken. Highly unsafe ones were passed off as usable (they weren't). Toilets in kids club and main area both didn't flush, bathrobes were supposed to be provided in the rooms but weren't, sinks didn't drain well and showers sprayed everywhere (our outdoor shower didn't work much at all), the kids club was woefully inadequate and staff completely disinterested in interacting with the children (most of the toys were broken), breakfast was mostly greasy/unhealthy options, with little in the way of more healthy choices - and the healthy choices presented - such as fresh pineapple was not even close to being ripe enough to be edible. Staff usually addressed issues when brought to their attention, but it was clear that the small maintenance issues just weren't paid close enough attention. Most problematic for us are the bites on our children that look suspiciously like bed bug bites.

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