Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

TripAdvisor rating 3.5/5 1,194 reviews
Mercure La Rochelle Vieux-Port Sud Hotel
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+ 23 Services
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Hotel extras

  • Panoramic view of the Old Port and the Tours de La Rochelle towers

  • Restaurant open for lunch and dinner and lounge bar

  • 10,764 sq. ft. (1000 m2) for your seminars and cocktail parties

  • Free private parking available

  • Located a stone's throw from the train station and La Rochelle Aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000
la rochelle
france

Tel: +33546506150

Fax: (+33)5/46412431

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :   ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :   ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Our accommodations

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Classic Room with port view and 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room

Our restaurants and bars

L'OCEANIDE

Type of cuisine: French

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,052 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,194 reviews

A great hotel and location but staff not great

Customer review rating 4.2/5

Anonymous Couples - 09/08/2019 AccorHotels review

I think our lasting memory will be how poor the attitude of your restaurant staff was.

Dear CHRIS B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We'll share your comment with the staff concerned to ensure that our guest receive a warm welcomed during their stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant front office manager

Clean and quiet room in convenient location.

Customer review rating 4.2/5

Anonymous Business - 08/08/2019 AccorHotels review

I had to request twice to have the breakfast charge removed from my bill. The tissue box in the bathroom was empty.

Customer review rating 4.2/5

Irene Couples - 08/08/2019 AccorHotels review

Room was lovely, staff were friendly and breakfast was excellent.

Customer review rating 4.2/5

B. Couples - 07/08/2019 AccorHotels review

Aimable

Very nice

Customer review rating 4.2/5

Liz N. Couples - 06/08/2019 AccorHotels review

Hotel was lovely with great facilities and in a good location. The room was compact but nice all the same.

Not a great interior and small rooms

Customer review rating 4.2/5

Tony T. Couples - 30/07/2019 AccorHotels review

Rooms were VERY small. Not to the normal standard for a Prestige Room. Shelf about the bed a very bad idea. I hit my head on it and drew blood. Not a good idea about the bed. Problems with checkin. Had to wait 30 mins only to find the wrong room had been allocated and was not facing the water. Staff were ok but did nothing to compensate for the long wait for check in and allocating the wrong room.

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Very pleasant. Central location with parking. Good breakfast.

Customer review rating 4.2/5

From I. Families - 28/07/2019 AccorHotels review

All good. Very pleasant. Central location with parking. Good breakfast.

Relaxing

Customer review rating 4.2/5

Steve G. Couples - 27/07/2019 AccorHotels review

Professional and welcoming staff, comfortable room, excellent location.

A lovely stay

Customer review rating 4.2/5

Michael H. Couples - 24/07/2019 AccorHotels review

Staff extremely helpful and efficient, and everybody I spoke to had an excellent understanding of English which was very helpful for visitors. Very good and varied choice of breakfast items.

Customer review rating 4.2/5

Anonymous Business - 24/07/2019 AccorHotels review

+ Comfortable room, friendly staff, good breakfast buffet, quick check-in procedure - Room stank a bit (maybe air conditioning?)

Great location and friendly staff

Customer review rating 4.2/5

Jo Friends - 24/07/2019 AccorHotels review

The hotel was in an excellent location for a brief one-night stay whilst passing through La Rochelle - a short walk from both the station and the old port/ferry terminal. The rooms were clean and the usual Mercure standard, we enjoyed the 'boat' decoration in the bathroom.

Cupboard Bathroom

TripAdvisor rating 3.5/5

hjkkauf Couples - 23/07/2019 TripAdvisor review

Hotel direct in the City. Good parking, free of charge. Bathroom terrible. Water flushing did not work properly. The bathroom is accessible through a cupboard door. Small window with view to the Port.

Bonjour, We would like to thank you for leaving us your feedback. We have well noted your observations and recommendations for improvements in bathroom. It is very important for us to keep the highest level of customer satisfaction standards possible. Thank you again for your feedback and we hope to receive you in the future, Kind regards, Natacha JOUGLAR Front office manager

Finally found a hotel in La Rochelle that we will be returning too

Customer review rating 4.2/5

Andy C. Couples - 22/07/2019 AccorHotels review

Easy checking in and out. Fantastic. Free parking and easy to find. And a lovely walk to the sites.

Hotel in good position.

Customer review rating 4.2/5

K. F. Couples - 20/07/2019 AccorHotels review

First day at Breakfast not one of the staff spoke to us. Disappointed that there was no lounge area and disappointed at the hotel food. However good breakfast although the bacon could be properly cooked.

Dear KENRICK F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Great location and nice hotel

Customer review rating 4.2/5

Graham S. Couples - 19/07/2019 AccorHotels review

Room was quiet and cool (necessary with the heat outside). Free parking was useful. One thing to note is that I went to the bar and ordered a beer and as it was nice weather I went upstairs to to sit on the balcony. I was able to get on to the balcony but couldn't get back indoors as the doors self locked. Fortunately I could take the external stairs to get back. It is a shame that there is no nice outside space.

Overnight Stop La Rochelle

TripAdvisor rating 3.5/5

simondC593JU Couples - 19/07/2019 TripAdvisor review

Average check in from Reception staff, Room was ready however there was a musky smell in the room which seemed to be coming from air con.Bar staff not totally manned and had to ask for assistance with ordering and reception staff seemed uninteresed. Breakfast good selection and attentive staff.At check out mentioned issues and not sure I'd return again and not the same as the first time we visited.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. NATACHA JOUGLAR Front office manager

Satisfied but we believe we were overcharged

Customer review rating 4.2/5

Chris P. Families - 16/07/2019 AccorHotels review

The hotel was great. However, upon checkout we did not notice that we were overcharged. We are trying to reconcile this, and hope that this correction is completed. Otherwise our satisfaction would’ve been extremely happy.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Natacha JOUGLAR Chef de Réception

Perfect position, lovely hotel.

Customer review rating 4.2/5

Lynda M. Couples - 16/07/2019 AccorHotels review

We stayed for two nights and found the hotel to be most comfortable in a perfect, central position.

Hotel La Rochelle

Customer review rating 4.2/5

Colin Couples - 15/07/2019 AccorHotels review

Nice stay. Apart from the shower all was very pleasant.

Dear COLIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Hotel Mercure La Rochelle

Customer review rating 4.2/5

Len I. F. Couples - 11/07/2019 AccorHotels review

We stayed one night. Nice hotel, good, free on site parking. Well appointed room. Excellent breakfast choice and good quality, in a very pleasant setting. Unfortunately my kindle fire disappeared and despite the management's efforts, it was not found. This incident took the shine off the stay but we will stay again.

Dear Mister D. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natacha JOUGLAR Chef de Réception
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