Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

TripAdvisor rating 3.5/5 1,181 reviews
Mercure La Rochelle Vieux-Port Sud Hotel
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Hotel extras

  • Panoramic view of the Old Port and the Tours de La Rochelle towers

  • Restaurant open for lunch and dinner and lounge bar

  • 10,764 sq. ft. (1000 m2) for your seminars and cocktail parties

  • Free private parking available

  • Located a stone's throw from the train station and La Rochelle Aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 16.00 EUR
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000
la rochelle
france

Tel: +33546506150

Fax: (+33)5/46412431

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :   ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :   ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Our accommodations

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with port view and 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

L'OCEANIDE

Type of cuisine: French

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,903 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,181 reviews

Hotel Mercure La Rochelle

Customer review rating 4.2/5

Len I. F. Couples - 11/07/2019 AccorHotels certified review

We stayed one night. Nice hotel, good, free on site parking. Well appointed room. Excellent breakfast choice and good quality, in a very pleasant setting. Unfortunately my kindle fire disappeared and despite the management's efforts, it was not found. This incident took the shine off the stay but we will stay again.

Dear Mister D. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natacha JOUGLAR Chef de Réception

Good service

Customer review rating 4.2/5

Sandiecw Couples - 10/07/2019 AccorHotels certified review

The sealant around the bath was very discoloured and yuk! The receptionist reported it and by the time we returned from dinner it had been replaced. We were very impressed and thanked him profusely the next morning.

good location and good standard of accommodation with excellent service from staff

Customer review rating 4.2/5

Peter S. Couples - 09/07/2019 AccorHotels certified review

see above

Dear PETER S., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Why do you always add breakfast to the bill?

Customer review rating 4.2/5

Terry P. Couples - 08/07/2019 AccorHotels certified review

The stay was fine, it is the departure that leaves a bad taste. The fast checkout always includes an extra charge for breakfast when none is taken..

Dear TERRENCE P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The fast Check out is a new Accor process. You received a first Invoice. Breakfast is billed automatically. The reception cancel if guest don't take it and send the final invoice. If the hotel has made you pay for breakfast please let us know and hotel refund it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Room very small and breakfast very expensive!

Customer review rating 4.2/5

Genessa Families - 08/07/2019 AccorHotels certified review

I found the room very claustrophobic, there were no proper cups for tea and coffee, i had to repeatedly request some. Breakfast was 17 euros which was definately not worth it. Room was cleaned very well and every day. Staff very helpful, except for b.fast staff.

Dear GENESSA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

A good hotel which we would stay at again and recommend.

Customer review rating 4.2/5

D R. Couples - 08/07/2019 AccorHotels certified review

Good. Unfortunate to be woken by noise from a drunk in the street at 3:00 a.m. (Sat evening / Sun morning).

Dear DAVID R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the noise. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Best of both worlds

Customer review rating 4.2/5

Rob B. Couples - 08/07/2019 AccorHotels certified review

Whether you are staying in La Rochelle or, like us, en route to another destination, this hotel fits the bill perfectly. It is light and airy, with comfortable beds, and is located close enough for a stroll to the heart of La Rochelle but far enough away to ensure a good night's sleep. It also has a sizeable car park, and there is an excellent fish restaurant just across the road. Excellent breakfast, too!

One night stopover

Customer review rating 4.2/5

Ray R. Couples - 05/07/2019 AccorHotels certified review

Great. Nice room overlooking the harbour, friendly staff, tasty dinner in the restaurant and good breakfast next morning. What more could you want? Oh, and free parking! Excellent.

The hotel is perfectly situated and we enjoyed eating breakfast with the wonderful view of the harbor.

Customer review rating 4.2/5

Mark C. Couples - 05/07/2019 AccorHotels certified review

Whilst our room was spotlessly clean there was an unpleasant smell which was not nice. The pressure in the shower was excellent however the water pressure in the bathroom sink was very poor. We will however stay with you again.

Great location

Customer review rating 4.2/5

Paul L. Couples - 04/07/2019 AccorHotels certified review

Very nice hotel very helpful staff perfect location only downside room 227 above the restaurant was quite noisy very early in the morning when setting up for breakfast

Comfortable and clean accommodation

Customer review rating 4.2/5

Ena B. Couples - 03/07/2019 AccorHotels certified review

Very comfortable bed and very clean but room was rather small

Mr Philip B.

Customer review rating 4.2/5

Anonymous Couples - 02/07/2019 AccorHotels certified review

We have stayed at the hotel before. The hotel is looking tiered particularly the public areas

Room smells like a person who earns less than $500k a year

Customer review rating 4.2/5

Randolph M. G. Business - 29/06/2019 AccorHotels certified review

Que pesadilla! I couldn't get a decent woman to spend the night so I offered the guy operating the lifts a fiver and a Kindershokalade huevo to wear my wife's pantyhose and urinate in my bed.

Great location with parking but small rooms

Customer review rating 4.2/5

Amanda L. Couples - 29/06/2019 AccorHotels certified review

Nice welcome from staff , excellent location but rooms let this down for a 4 star Mercure . The rooms make you feel like you are in a cabin on a cruise ship. Nice Nuxe toiletries though !

Dear Mrs C., We very much appreciate your comments regarding your stay at our Hôtel Mercure La Rochelle Vieux-Port Sud. We are Looking forward to welcoming you again very soon. Sincerely, Natacha JOUGLAR Front Office Manager

Very Clean Hotel.

Customer review rating 4.2/5

Richard B. Couples - 22/06/2019 AccorHotels certified review

On our first visit to your Hotel my wife and I really enjoyed the experience and service.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception
Customer review rating 4.2/5

Jean Couples - 06/06/2019 AccorHotels certified review

Zoals altijd was alles perfect !

Dear JEAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Really good hotel

TripAdvisor rating 3.5/5

Fearless65682714265 Couples - 04/06/2019 TripAdvisor review

A most enjoyable 4 night break. Excellent service particularly in the restaurant. We look forward to returning one day. Make sure to visit the Aquarium situated nearby, or of the best attractions I have visited. The big wheel is also a wonderful experience.

Dear guest, Thank you for sharing your experience regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive such good feedback. Your nice comments will be shared with our team. We hope to receive you again in the future. Sincerely, Natacha - front office manager

very poor room

Customer review rating 4.2/5

Tpoz Business - 27/05/2019 AccorHotels certified review

air condition very smelly, so could not use it - had to leave window open tiny, lumpy awful pillows - really terrible, and only one each! very hard uncomfy bed tiny scratchy towells Informed the reception of the above after first night Asked for quiet room, but very noisy outside until early morning Due to conference, price was very very high - 200 Euros for incredibly small room

Dear Mr M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant front office manager

Very good

Customer review rating 4.2/5

Val Couples - 20/05/2019 AccorHotels certified review

Pleasant

Is this really a Mercure?

Customer review rating 4.2/5

M B. Couples - 19/05/2019 AccorHotels certified review

Tiny room, tired and stained carpet, bath tap falling apart - the room was more like a 2 star than a 4 star

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception
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