Sofitel Strasbourg Grande Ile Hotel 5 stars

TripAdvisor rating 4.5/5 1,812 reviews
Sofitel Strasbourg Grande Ile
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Hotel extras

  • New restaurant celebrating the best produce from Alsace

  • A cocktail bar and terrace overlooking a monument classed as a UNESCO World Heritage Site

  • The charm of a vineyard in Strasbourg

  • A hotel in the heart of the city, with the whole of Strasbourg at your feet

  • Covered car park and valet service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000
strasbourg
france

Tel: +33388154900

Fax: (+33)3/88154999

Contact email

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE :   A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS :48.585184, 7.746356

Our accommodations

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

CLASSIC ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed or 2 single size beds, garden view

  • Max. number of persons: 2
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen-size bed, balcony and garden view

  • Max. number of persons: 2
  • Area: From 20
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 king size bed or 2 single size beds, square or garden view

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 king size bed, 1 lounge area

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE, 1 king size bed, separate lounge, garden view

  • Max. number of persons: 4
  • Area: From 53
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY PRESTIGE SUITE, 2 king size beds, 2 bedrooms, separate lounge, square view

  • Max. number of persons: 6
  • Area: From 82
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

OPERA SUITE, 1 king size bed, terrace, square and cathedral view

  • Max. number of persons: 4
  • Area: From 97
  • Views: Garden side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

IMPERIAL SUITE, 2 king size beds, 2 bedrooms, terrace, square and cathedral view

  • Max. number of persons: 6
  • Area: From 148
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

TERROIR & CO

Type of cuisine: French

Photo non contractuelle / Strictly non binding

Discover the cuisine of Chef Mathieu Klein who refines the culinary heritage of Alsace. At Terroir & Co, with our teams, our vineyard and our delicatessen you will discover the best of the Alsace terroir including the 51 Grands Crus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE LINK

Photo non contractuelle / Strictly non binding

Pass through the glass doors of this Strasbourg bar and discover Link's incredible retro chic atmosphere. Vibrant colors, freshly cut flowers and 1940s decor create a cozy environment in which to enjoy our bartender's cocktail creations.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 224

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,922 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,812 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

a nice and very friendly stay with a litlle hickup

Customer review rating 4.4/5

Anonymous Families - 13/11/2019 Confirmed reviews AccorHotels

except the hickup in the beginning. our long before reserved big suite was already taken. a very warm, (child) friendly welcome and stay. Always again.

Worst Experience for a Platinum LeClub member

Customer review rating 4.4/5

M. Couples - 12/11/2019 Confirmed reviews AccorHotels

This is a copy of the e-mail I’ve sent the reception minutes after my check out, to which I have never received a reply, by the way: I hate to have to send this email but i just arrived at the hotel and as a Platinum member i am very frustrated. No room upgrade. No welcome gift. Plus i am staying in the first floor when at the Accor hotel’s preference list you can see my choice as higher floor. Ive only received a welcome drink as if i was in IBIS. I have a guest with me and I am ashamed Ive been treated as such a regular guest. I wait for your reply to understand what’s wrong with your hotel in terms of the loyalty club and it’s benefits. I regret being in this hotel, spending for a five star when I could have been treated appropriately as to my loyalty to the brand in any other hotel in the city. Your receptionists are not trained, not satisfied with their work or they just don’t have the right profile to work in 5 star hotels. My stay in Strasbourg was a catastrophe and I have never been so unsatisfied in a hotel before. Plus you ignored the email I have sent the first night I was there, so now I demand a response.

Strassburg at it's best

Customer review rating 4.4/5

Gug Families - 10/11/2019 Confirmed reviews AccorHotels

It was a wonderful trip to Strassburg. Very friendly people at our hotel. Extremly helpful caused by a mistake of Booking.com. Wonderful room and perfekt location at Strassburg. We will be Back. Kind regards Gerhard

The perfect stay

Customer review rating 4.4/5

Vicky Business - 09/11/2019 Confirmed reviews AccorHotels

Highly professional team, the room perfect for business and leisure, delicious breakfast.

Out of date

Customer review rating 4.4/5

Dmytro L. Families - 09/11/2019 Confirmed reviews AccorHotels

The room and hotel itself need reparation. It is not 5 star hotel, even not 3 :(.

Average

Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

Room was hot. Breakfast food selection was great and staff service was outstanding. Parking was too expensive. Front desk / reception staff was outstanding.

Elegant Hotel with impeccable service and room appointments

Customer review rating 4.4/5

Ann W. Families - 07/11/2019 Confirmed reviews AccorHotels

From start to finish, we loved our stay at the Sofitel Strasbourg Grand Ile. All of the hotel staff were extremely kind and helpful which made our stay wonderful. Breakfast buffet foods were a highlight for us before starting our busy tour days. There had been a glitch with our hotel room rental from another site but the front desk staff took care of us and got us equally perfect accommodations. On our last day our bellhop helped us acquire our ride to the train station and all the while we waited, he chatted with us in English and of course in French with our daughter who is studying abroad in Lyon France for a year to learn French:-)

Decent overall

Customer review rating 4.4/5

Anonym Couples - 06/11/2019 Confirmed reviews AccorHotels

I like the Sofitel Strasbourg over all. Of course they do have problems like rather old and small rooms (a little renovation especially for the bathrooms might be nice), but overall I had a nice stay. The location is awesome, you can reach all the popular sights easily and you are right in the city center. As it was a public holiday the front desk was very busy, but even the nice lady in the bright pink dress (probably the manager), helped out to make everything smoothly for the guests. Big compliments here! As I already said, the service is nice and thoughtful, the rooms are nice and decent, but they could use some overhaul. As I am a gold member I received a local cake ("Gougelhoupf") in the evening service, which I found a really nice touch (and having a local speciality was really thoughtful), so that really was a lovely surprise. All the other things were lovely upscale Sofitel service, which I appreciate, but also expect for this price and chain. Unfortunately I had one bad experience, which I just wanted to mention very briefly. As a gold member I got a voucher for a welcome drink, which could be redeemed for a glass of champagne, which I found really great, because it was such a nice gesture and great value and also a local French drink, I appreciated that generousness very much. As I wanted to have a small bite to eat with it I ordered the mini-cheeseburgers and prawns in potato crust. Each portion was titled as a tapas and each coast 6 €. After 15 minutes the waiter appreciated for the long waiting time, and said it was coming soon. After 30 mins I told the waiter to please cancel the order because it was getting really annoying. The waiter appologized once again and canceled the order. Right after that another waiter served the food. As I told him I don't really want it anymore he said I wouldn't need to pay it, but he would need to through it away, so I should just enjoy it. As I didn't want it to go to waste I just had the food. I know, you should never complain when you get something for free, but the food was just a bad joke. The mini-cheeseburger were two really tiny bites (probably convenience frozen product) and the prawns were four small ones, not even cooked properly (also convenicence food). As I didn't have to pay for it, I wasn't too angry, but the food quality and size was very poor, especially considering the price. I would suggest Sofitel to put another look into it, because this is rather sad. Overall I liked the hotel, loved the staff's attentiveness (especially the lovely manager in the pink dress), the location is nice, rooms are okay, the bar could use some improvements in terms of price / value and food menu.

Friendly staff

Customer review rating 4.4/5

Henri-jean V. Couples - 06/11/2019 Confirmed reviews AccorHotels

Very attentive and pleasant staff!

Customer review rating 4.4/5

Felicia M. Friends - 05/11/2019 Confirmed reviews AccorHotels

The front desk was great! The young lady and bellman were excellent. The breakfast in the lobby was so friendly and we enjoyed it very much. The location was excellent. Strasbourg has become one of our favorite cities in France!

extremely comfortable

Customer review rating 4.4/5

C. Couples - 04/11/2019 Confirmed reviews AccorHotels

The staff is very efficient and available. The concierge deserves all our congratulations. HE understood perfectly what restaurant we were looking for and booked us a very well situated table in a lovely brasserie. Besides on the morrow, when I was stretching after my morning run outside the hotel, he came with a bottle of water and a smile. Chekin and check out were done in a tic. The bed is one of the world's comfiest.

Overall experience was very excellent

Customer review rating 4.4/5

Shankari A. Families - 04/11/2019 Confirmed reviews AccorHotels

Overall experience was excellent. Just recommend one additional waiter/waitress at dinner time in the restaurant. It was very full on a Friday evening and service was a bit slow. Also, need a much larger area for breakfast on Saturday morning there was a 15 minute wait and I ended up going outside to eat instead. Suggest the lobby sitting area is turned into an area for breakfast. As it is a buffet style breakfast, this could work well.

Mrs J.

Customer review rating 4.4/5

Mrs J. Couples - 26/10/2019 Confirmed reviews AccorHotels

Superb welcome and friendly helpful staff. Under the hotel parking service was very good and we had an excellent evening meal at the hotel. Suite decor was tired though and in need of redecorating.

Dear Guest, Further to your recent stay at Sofitel Grande Ile, you have taken the time to complete our Guest Satisfaction Survey and we do appreciate it. It is through your review that we can continue our quest for excellence. We do everything in our power to make a sojourn in Sofitel Hotels & Resorts a happiness at every time and I am delighted to learn that you appreciated your stay. I am happy to read that you enjoyed the friendliness and the helpfulness of our staff, particularly our parking service and the dinner at our restaurant Terroir & Co. Your satisfaction is the greatest reward for our team who is working day after day to ensure you an outstanding service. However, I am attentive to your remark regarding the suite décor. Our hotel was built in 1964 and is the first Sofitel in the world. We acknowledge that some changes need to be done in order to guarantee our guests the best comfort. We hope that in the near future we will be able to make some changes. Your support means a lot for our future renovation program. I am looking forward to welcoming you back at Strasbourg in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience

Excellent

Customer review rating 4.4/5

Cam Solo - 25/10/2019 Confirmed reviews AccorHotels

Enjoyable experience all around, from the reception from the parking valet to the front desk and being shown my room. Excellent property in a great area of the city and with excellent well trained employees.

Dear Guest, Following your visit to the Sofitel Strasbourg Grande Ile, you took the time to fill out our satisfaction questionnaire and I thank you for it. We are striving to assure that a sojourn in our hoteI is an enjoyable experience at any time, and therefore I am very pleased to be able to forward them your positive experience, in particularly the front staff. We are lucky to benefit location in the very heart of the Alsatian capital city. I hope that we will have the occasion to greet you back very soon. Best Regards from the European Capital ! Laetitia Arnold Head of Guest Experience

Ms Pamela m.

Customer review rating 4.4/5

Pamela M. Solo - 21/10/2019 Confirmed reviews AccorHotels

Lovely hotel, great service fine dining

Dear Guest, Greeting from Sofitel Grande Ile! Following your visit in our Alsatian House, I would like to thank you for taking the time to share your experience with us. What a pleasure to read your wonderful review! We do everything in our power to make a stay in our establishment a happiness at every time. I am glad to read that you enjoyed our lovely hotel, as well as great service from our staff and the dining at Terroir & Co. We hope to welcome you very soon for your next journey in Strasbourg. Kindest Regards, Laetitia Arnold Head of Guest Experience

Very pleasant.

Customer review rating 4.4/5

Philip L. Business - 21/10/2019 Confirmed reviews AccorHotels

The stay was very enjoyable. The room was very clean and comfortable, the staff was very helpful and responded promptly and courteously at every occasion.

Dear Guest, I would like to thank you for choosing to sojourn at the Sofitel Grande Ile and for having taken the time to complete our satisfaction survey. We do everything in our power to make an enjoyable stay in our establishment a pleasure of every moment and I am delighted to read that yours has been satisfactory to you as a whole. I am pleased that you appreciated the comfort of your room and the helpful service of our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of your stay. We are looking forward to welcoming you very soon in Sofitel Grande Ile. Best Regards from Strasbourg, Laetitia Arnold Head of Guest Experience

Top-notch customer service!

Customer review rating 4.4/5

Georgia Business - 21/10/2019 Confirmed reviews AccorHotels

Hotel staff were all about customer satisfaction! Extremely polite, extremely eager to assist in every request and to serve. Very professional and very friendly. Overall excellent staff. Rooms rather small, especially comparing to the price and category. But, nevertheless, excellent and fully equipped.

A wonderful stay

Customer review rating 4.4/5

Birgitte B. Couples - 18/10/2019 Confirmed reviews AccorHotels

Beautiful lobby, nice restaurant, kind staff - a very good experience - for the third time!

Dear Guest, Following your visit to the Sofitel Grande Ile, you took the time to fill out our satisfaction questionnaire and I thank you for it. We are striving to ensure that a sojourn in our hoteI is “wonderful stay” at any time. I am delighted to read that you appreciated our hotel and the professionalism of our staff. We hope to welcome you back in the nearest future. Kindest regards from Strasbourg. Laetitia Arnold Head of Guest Experience

Mediocre

Customer review rating 4.4/5

No N. Solo - 17/10/2019 Confirmed reviews AccorHotels

Beds were uncomfortable. Food was edible, but not great. Staff was fairly nice. Room Service was very slow. Double the time they estimated. Valet staff was extremely nice and helpful - they are the only exceptional part of the hotel. But the cost of your parking is ridiculous.

Dear Guest, Thank you for taking the time to answer our survey concerning your stay in our House. Your feedback help us to constantly improve the quality of our service. At Sofitel, we are committed to offer you the best service to make every stay outstanding and which is why I am sorry to discover that yours didn’t meet your expectations. I am sensible to your disappointment regarding the room service that did not fully meet your expectations. I have personally alerted Jules Thijssen, our Food and Beverage Director. He is joining me to present our sincere apologies for this event, which does not reflect the quality of the services we wish to offer. I hope this inconvenience did not affect your future stay with us. Furthermore, concerning the parking, our price is slightly more expensive than some parking lots in Strasbourg but we can justify it with a trustworthy valet service and a highly secured parking place located just under the hotel and accessible 24h a day. Nevertheless, I am glad that the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review is very important to us. We do hope that we will have the occasion to welcome you back soon on your next journey to Strasbourg. Kindest Regards from Sofitel Grande Ile, Laetitia Arnold Laetitia Arnold Head of Guest Experience

Magnifique

Customer review rating 4.4/5

Adam T. Families - 15/10/2019 Confirmed reviews AccorHotels

Staff was amazing, paid special attention to entire family. Concierge took very good care, room was immaculate , location was perfect. Will definitely stay again. Only downside was we had to leave a day early, and that was taken care of easily. Thank you.

Dear Guest, Thank you for having taken the time to share your impressions following your last stay and for have chosen our hotel as your last visit in the European Capital. We are struggling to assure that a sojourn in our establishment is an enjoyment every time and I am delighted to read that yours has been satisfactory to you as a whole. I am pleased to discover that our staff and its quality of service succeed in making your stay a memorable moment, we are grateful to have recognized in particularity the professionalism of the concierge. Moreover, I am glad to read that you appreciate the room you occupied and our ideal location in the heart the Strasbourg. I very much look forward to welcoming you back at Sofitel Grande Ile in the near future and hope to have the pleasure of meeting you at this occasion. Yours sincerely, Laetitia Arnold Head of Guest Experience
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