Hotel - Sofitel Strasbourg Grande Ile
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Sofitel Hotel

Sofitel Strasbourg Grande Ile Hotel

4 place Saint Pierre le Jeune 
67000  STRASBOURG
FRANCE

1,316 reviews
TripAdvisor Rating Based on 1,316 reviews
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From 167.40 EUR Non member rate
From 159.03 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 0  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 0  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • A grocery store of local products (Paying)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our Terroir & Co restaurant will be closed from August 13 to 27, 2017

Hotel location

Our rooms

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

  • 150 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 23 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • TV with on-screen billing info
    • Pay per view channel(s)
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,054 reviews

Our guest reviews for Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,316 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Yasser A. Families - 10/08/2017
« The hotel was good  »

They push me to take to jonuer sweet instead sweet and triple room the consider the infant as person they charged me city tax for all the kids including the infant

AccorHotels certified review
Bill Solo - 09/08/2017
« Pleasant and relaxing, a surprise. »

Good. Many times I had to get new door keys, which was a surprise. Love the location so in town.

AccorHotels certified review
Anonymous Couples - 08/08/2017

very pleasant, liked our suite and service

AccorHotels certified review
Andre L. Couples - 08/08/2017
« poor air condition »

Hotel as good as usual, I used to come 17-20 years ago. Staff friendly and efficient. the only problem was the air con, your system is too old. I reported twice the problem but it could not be fixed. (the fan speed was low and the air was not cold)

AccorHotels certified review
Inge Couples - 08/08/2017
« Great stay, beautifull hotel. »

Just a small note: My partner had made the reservation but the membership card is on my name. As many times before, I had given my card number upon arrival to the clerk but the points were never added to my account. In the meantime I have requested the points to be added to my account through the accorhotels.com site, but by filling out this commentry, I just want to make sure this actually does happen. Membership card number is: 3081032 77229812 0. Thank you. BR Inge Straatman

AccorHotels certified review
Ahmed A. Families - 06/08/2017
« Small room  »

Nice staff, great location, high quality furniture. The rooms size is smallest .

AccorHotels certified review
Helmut T. Couples - 31/07/2017
« Great hotel in good location »

All on the plus side and no minus

AccorHotels certified review
Kevin Business - 26/07/2017
« Sir »

Hotel was in good location, pleasant staff, nice room with a/c

AccorHotels certified review
Cheryl T. Solo - 24/07/2017
« Top service, quality, and beautiful surroundings »

I'm already a fan of Sofitel hotels and so when I decided to visit Strasbourg and saw there was a Sofitel in town, I decided to stay here instead of a Mercure or Ibis, just for the added luxury. As a silver club Accor member, I also love the special treatment I get....room with a view and delicious candies upon arrival---the staff read every word of my notes on the reservation and it was a wonderful welcome. I have to say, I am perplexed by some of the negative reviews of this hotel on Trip Advisor because this hotel doesn't deserve them. This hotel fufills almost every expectation and the staff could not be nicer or more helpful. The room service team the evening of July 21st was excellent. They had my meal upstairs in fifteen minutes even though they told me it could be 30-40 (as usual when one orders room service). They even called back to ask if I preferred a vin "sec" or "doux" and I have to say, the Riesling grand cru that they brought was an excellent wine. The verrine alsacienne was also one of the best desserts I had had in a while. I was completely satisfied with the staff in housekeeping, at the front desk, at the restaurant, etc. The bathroom products are excellent quality. The location can't be beat (5 min. to the cathedral, 8 minutes to Petite France and all the tram lines at the nearby "homme de fer" stop made for the ultimate convenience. The hotel is very pretty and clean. The only thing I would have loved would have been a more extensive bar menu in the evening and access to a pool but these are hardly complaints. This was a really perfect stay and i intend to counter those negative Trip Advisor evaluations with a glowing one for the Sofitel Strasbourg.

AccorHotels certified review
Douglas Couples - 24/07/2017
« fantastic stay »

hello strasbourg. we had a fantastic stay in your hotel. very much appreciated our upgrade. thankyou. our diner on your terrace was also very much enjoyable.. the burgar with the peppar sauce was the best i have had in a while.

AccorHotels certified review
Stefan G. Families - 23/07/2017
« Not a family friendly vacation. »

No stageless access with baby buggy to hotel room, everytime we had to step up 5 stairs up or down to access the room, the only solution we got provided was that we can store the baby buggy in the reception area but this was not a solution for us so we hat to carry the buggy several times a day up and down. our room was directly over the entrance of the parking garage, everytime a car enters or leaves the garage we heard it very well. directly under the window there was the dustbin and on Saturday we woke up at 7pm because of delivery of stocks to the hotel, because this entrance was beside the garage entrance. this was not the expectation for a junior suite. and my gold status was not considered, no extra benefits expect the welcome drink in the bar was provided.

AccorHotels certified review
Batlouni Families - 22/07/2017
« Great welcome and staff »

The quality and kindness of the staff was really very appreciated - this is what makes the difference

AccorHotels certified review
Ian Couples - 20/07/2017
« Hotel facilities very good & staff friendly - too many children for a 5* hotel »

The staff were very nice and helpful. The Car Valets were particularly good. The hotel room was clean and felt luxurious. The bed was particularly popular. The free welcome drink was a nice touch. Breakfast in the morning was the only negative, as so many small children and babies were in a small space that it was not feeling like a 5* hotel. The breakfast area also needs a rethink, as there was little space to get at the buffet area. The actual food on offer was very good.

AccorHotels certified review
Olivier L. Families - 18/07/2017
« Correct, but not customer focused »

For a 5-star hotel, the hotel is ideally located, and has great services, and personnel. However, we took a Junior Suite for which the sofa needed to be converted into bed (for the children), as said at the reception. Unfortunately, when we came back with the children around 11pm, I was badly surprised that the sofa was not converted into bed. I had to call the reception, and it took about 1/2 hour to get it done. Children were exhausted, and the phone of the room-maid rang 3 times while she was preparing the bed. It was not as restfulness as expected; especially for high grade hotels. We stood at Maison Rouge last time, and had better experience. Also, the room claims to be 30m2 but I doubt it was that large. I may be wrong, but the room (number 028) appeared to be rather small.

AccorHotels certified review
Giniaux F. Couples - 17/07/2017
« Check In complicated »

Average

AccorHotels certified review
Patricia A. V. Families - 16/07/2017
« More an excellent 4-stars than a real 5 -stars hotel »

Rooms and utilities were very good, the classical ones are a bit too small to be a 5-star hotel but the superior ones have the size you would expect from this category. Beds in all of them excellent and you can sleep really well also because there is no noise at all from the neighbouring rooms or corridors. Breakfast does not have the quality or choice you would expect from this category. . I would expect natural orange juice, for example, and a greater variety of cold cuts.Several times ham or juiced were lacking and the presentation was quite regular. Unless you heard it from other guests or peeped at their plates, you were not informed that you could order other choices, like omelette, crepes, etc.

AccorHotels certified review
Chris Couples - 15/07/2017
« An overnight stop on the road to Italy »

All the staff we encountered were extremely helpful and the room very comfortable. Although the hotel is in the center of town it's easy to drive to and has valet parking.

AccorHotels certified review
Chrysanthi K. Business - 15/07/2017
« Excellent stay, warm and friendly personnel. »

A beautiful room, designed to cater to a customer's needs, and little touches to spoil guests. Overall a very good stay. My only remark would be about the scrambled eggs at breakfast. In the past, I always used to say to people, that Sofitel Strasbourg had the best scrambled eggs, I had ever eaten. This time they were less than average on both days I had breakfast. Wifi connection in the room was not very good.

AccorHotels certified review
Marco Business - 14/07/2017
« Enjoyable stay made better »

In Strasbourg on business and staying at your hotel made it more comfortable. Everything was as it should be. Very polite and attentive staff, well appointed and stylish rooms.

AccorHotels certified review
Anonymous Business - 14/07/2017
« A very pleasant stay in a nice, comfortable and quiet room. »

A calm big room with all the facilities required.

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