Hotel - Sofitel Strasbourg Grande Île
Sofitel Hotel Sofitel Hotel

Sofitel Strasbourg Grande Île Hotel

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4.5/5 1,446 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 164.80 EUR Non member rate
From 156.56 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 0  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • A grocery store of local products (Paying)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Please note that vehicle access to the city center will be restricted from November 24 through December 24, 2017. Please contact the hotel for any stays during this period

Hotel location

Our rooms

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

  • 150 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 23 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • TV with on-screen billing info
    • Pay per view channel(s)
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,039 reviews

Our guest reviews for Sofitel Strasbourg Grande Île

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,446 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 09/01/2018

Perfect

AccorHotels certified review
S. Families - 08/01/2018
« Good experience »

Satisfied, good and very welcome team

AccorHotels certified review
Karlou Couples - 07/01/2018
« DECOUVERTE ET EXCELLENT »

AGREABLE ET SUCCULENT

AccorHotels certified review
Dr H. S. Families - 06/01/2018
« Sofitel, Strasbourg. »

Very attentive staff, especially Gregorie at reception who gave us information on restaurants etc. He even reserved the restaurant for us. The room was comfortable and clean. The city was lovely and deserved the name capital de Noel.

AccorHotels certified review
Cinzia Families - 05/01/2018
« Good experience but not enough to match a 5 star hotel. »

We had a comfortable stay. The hotel staff were very corteous and they made an effort to meet our needs as a family with a child and a baby. We had two rooms and they were both comfortable and well appointed. Our experience with reservation was not great. We spent an hour on the phone explaining that we needed a cot for a baby, and called reservations the morning we were due at the hotel to confirm that a cot would be available for our baby. We were surprised to find out that our rooms were not equipped for a baby, and too small to accommodate a baby cot. Fortunately the staff resolved the problem by assigning different rooms to us and placing a cot in one of the bedrooms. We were disappointed with the breakfast, it would not match any of the 5 star hotels breakfast we have experienced. There was no food prepared on demand, the room is too small and there is no provision for babies. We were given a broken highchair for our baby, which was unsafe, We had to wait to have breakfast because there was no other high chair available. Eventually another high chair was found, but it was unsafe too. Very disappointed with the whole breakfast experience.

AccorHotels certified review
Marco Families - 05/01/2018
« Amazing »

The staff was really polite and friendly Room very comfortable Breakfast really nice

AccorHotels certified review
Stephane C. Families - 04/01/2018
« Best concierge in town »

Gregory concierge made our stay perfect. Room are pretty old but comfortable. One negative part was Christmas dinner was extremely slow but was good .

AccorHotels certified review
Anonymous Families - 04/01/2018
« Mr »

Everything was perfect in all aspects except for bed mattress to be imperatively replaced Thank you

AccorHotels certified review
Karen Couples - 03/01/2018
« pleasant stay at the Sofitel in Strasbourg »

very nice stay at the Sofitel. The personnel at the hotel is extremely friendly and helpful. The hotel is a little bit old and some furniture should be renewed.

AccorHotels certified review
Chris -. L. Families - 03/01/2018
« Chris from L., New Year Strasbourg »

Very warm welcome, very attentive and friendly staff - from check-in, to concierge, to room service, to restaurant. Nothing too much trouble especially as was New Year. Lovely atmosphere - old style hotel. Will definitely return.

TripAdvisor review
Family - 03/01/2018
« Stylish, friendly, location! »

Thanks so much for an awesome stay at your hotel. The recognition provided for Platinum Accor membership was very appreciated, especially the room allocated. No welcome drinks were offered though. Breakfast amazing, as usual. Very friendly staff.

AccorHotels certified review
Sabine Friends - 01/01/2018
« Perfect place to stay for city break »

Excellent location, in the heart of the city with shopping, eating out and exploring possibilities right on the door step - although the hotel is on a quiet square. Great service at reception, restaurant and at the bar since everyone makes you feel most welcome with a lot of focus on customer service. Very nice breakfast, cozy rooms, all very clean. I could not recommend any better place having stayed in Strasbourg several times in the past - thanks to all the staff for making this an unforgettable stay.

AccorHotels certified review
Khaled Families - 01/01/2018
« Bad »

Bad the room was very small the staff were not kindly

AccorHotels certified review
N. Couples - 28/12/2017
« Lovely hotel for a pre Christmas break. »

Very comfortable hotel in an excellent location to visit Strasbourg's Grand Ile. Room was a bit cramped but well maintained with good size ensuite bathroom. Nice view over to the cathedral spire and old tpwn roof tops. Hotel restaurant and bar were well run and had a good range of choice. Staff were friendly and concierge and barman were particularly helpful.

AccorHotels certified review
Donna Couples - 28/12/2017
« Great hotel and a great location »

We enjoyed our stay at the Sofitel. The hotel rooms were nice and the staff very helpful. Breakfast was great.

AccorHotels certified review
Moza A. Families - 28/12/2017

Good but there is no camera in the coredore which not safe

AccorHotels certified review
Mohinder S. Families - 27/12/2017
« The check in person at the hotel desk was devious . »

Overall fair to good. The person in charge of the hospitality/ customer relations desk at the hotel was made aware of the deviousness of the check in desk employee . She tried her best to make us comfortable by offering us a drink at the bar etc, which we refused. The inconvenience and the damage that had been done is not reversible. In simple words we were made to wait for our room while guests arriving after us were checked in and given their room keys. We were checked in and given the key to our assigned room 30 minutes after the check in time only after we complained sternly and pointed out what was going on inspire of the fact that we had confirmed reservation via e-mail at least two weeks in advance of our arrival date.

AccorHotels certified review
Vladimir S. F. Couples - 26/12/2017
« Very good »

Pleasant and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I would like to thank you for taking the time to answer our guest survey. This questionnaire provides us the necessary information to always improve the quality of our services at Sofitel Strasbourg Grande Ile. I am happy to discover that you had a very pleasant experience and that you enjoyed the comfort of our hotel. We try to offer the best to all guests in our aim to reach excellence. However, I am sorry to see that your journey was not fully satisfying. You attributed a 80/100 to the Sofitel Strasbourg Grande Ile. Please note that we only consider as a success a grade above 90 or 100/100. I could read from your different grades that you did not entirely enjoyed the WiFi access of the hotel. For your information, we are currently considering a new project to provide our guests with a faster and more stable connection and therefore, to better meet your expectations. However, I present you my sincere apologies for the WiFi issues you have encountered during your stay in our hotel. I very much look forward to welcome you, dear guest, back in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience +33 3 88 15 49 44

AccorHotels certified review
B C. Couples - 25/12/2017
« Holiday 2017 »

A very nice hotel. Staff is very professional however front-end staff not "warm and inviting" - however, accommodating and sincere! Max in the Bar is superb and offered more suggestions than the concierge. He made the effort to share the Alsace culture with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I would like to thank you for taking the time to fill in our Guest Survey and share with us your experience with your excellent grades about the Sofitel Strasbourg Grande Île. This questionnaire provides us the necessary information to maintain our high standard services. I am glad to read that you enjoyed discussing with one of our Ambassador, Maxime. As you highlighted in your comments, Maxime is really dedicated to make our guests’ experience in Strasburg and in our hotel unforgettable, and this is with a great pleasure that I have shared with him your enthusiastic feedbacks. However, I note that your experience at Sofitel Strasbourg Grande Ile didn’t entirely met your expectations. Indeed, you awarded us with a 80/100 score, and we consider only scores higher than 90/100 as successes. I could read that you regretted not receiving more suggestions from the concierge service, and have personally informed Cécile Neves, our Front of the House Director. She joins me to present you with our sincere apologies regarding this situation, which is not meeting our usual quality of service. I very much look forward to welcome you, dear guest, back in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience +33 3 88 15 49 44

AccorHotels certified review
Melinda P. Families - 22/12/2017
« Fantastic experience »

Breakfast was fabulous. Our room was exceedingly and the help given to us by staff was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I would like to thank you for taking the time to fill in our Guest Survey and share with us your experience with your excellent grades about the Sofitel Strasbourg Grande Île. This questionnaire provides us the necessary information to maintain our high standard services. I am really glad to read that you had a great experience with our wonderful staff. We are thanking you for your lovely comments. It is a pleasure to know that you had an enjoyable stay with us in luxury room and that you appreciated our tasty and typical French breakfast. The reviews of a guest with the Silver status on the LeClub AccorHotels like you really matter for us. Please, do not hesitate to share your review with other travelers like you on our TripAdvisor page. It would be a pleasure for us to discover your review: http://www.tripadvisor.fr/Hotel_Review-g187075-d197342-Reviews-Sofitel_Strasbourg-Strasbourg_Bas_Rhin_Alsace.html I very much look forward to welcoming you back to Sofitel Strasbourg Grande Ile in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience +33 3 88 15 49 44

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