Sofitel Quiberon Thalassa sea & spa Hotel 5 stars

TripAdvisor rating 4.0/5 1,447 reviews
Sofitel Quiberon Thalassa sea & spa
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Hotel extras

  • Resort on the water's edge, within the Gulf of Morbihan

  • A relaxation area measuring more than 21,529 sq. ft. (2000 m²)

  • Tailored spa treatments and thalassotherapy

  • An outdoor Jacuzzi with views of the ocean and Belle-Ile-en-Mer

  • "So'Breizh" gourmet brunch every Sunday

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

La Presqu'île restaurant: open for dinner only from October 1. Hotel closed after breakfast on December 9 until 3pm on December 27. Thalassotherapy Institute: closed December 9-27 inclusive.

Hotel location

Sofitel Quiberon Thalassa sea & spa

Boulevard Louison Bobet
56170
quiberon
france

Tel: +33297502000

Fax: (+33)2/97504632

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AÉROPORT DE LORIENT At 60km / 37.28 miles

  • By plane

    LORIENT BRETAGNE At 74km / 45.98 miles

  • By plane

    NANTES ATLANTIQUE At 150km / 93.21 miles

  • By boat

    BELLE ILE EN MER At 3km / 1.86 miles

  • By helicopter

    QUIBERON At 1km / 0.63 miles

  • By train

    GARE SNCF D'AURAY At 30km / 18.64 miles

  • By train

    VANNES At 45km / 28.13 miles

GPS :47.47407, -3.103509

Our accommodations

The 126 rooms on the sea or inland sides, including 22 suites, combine elegance, comfort and modern facilities with Celtic tones. All have balconies and exclusive Sofitel bedding for a relaxing stay.

Classic Room, 2 single size beds, inland side

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room, 1 double size bed, inland side

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room, 1 double size bed or 2 single size beds, promenade view (ocean side)

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room, 2 single size beds, ocean view

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room, 1 double size bed, ocean view,

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Luxury Room, 1 double size bed, ocean view, on the ground floor

  • Max. number of persons: 3
  • Area: From 33
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Junior Suite, 1 double size bed + sofa bed, garden view

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Sofitel Junior Suite, 1 double size bed or 2 single size beds, ocean view

  • Max. number of persons: 3
  • Area: From 38
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Deluxe Suite, 2 single size beds, ocean view

  • Max. number of persons: 3
  • Area: From 58
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Prestige Suite, 2 single size beds, ocean view with terrace

  • Max. number of persons: 4
  • Area: From 70
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LE BISTROT DE L'OCÉAN

Type of cuisine: Bistro

For a relaxed lunch in your bathrobe, choose Le Bistrot de l'Océan and enjoy salads, burgers and quick bites. In the warmer months, lunch on the terrace and enjoy a breathtaking panorama.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PRESQU'ILE

Type of cuisine: French

A sophisticated Quiberon restaurant, furnished in delicate mauve and gray, with breathtaking views of the Atlantic ocean and Ponant Islands from bay windows. Seasonal, local ingredients inspire dishes like sea scallop carpaccio with baby vegetables.

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT DE L'OCEAN

Photo non contractuelle / Strictly non binding

The fresh fruit and vegetable smoothies and herbal tisanes in the thalassotherapy's onsite bar are as delicious as the views over the Atlantic ocean. Enjoy the relaxed vibe and summer terrace between treatments or during a nourishing afternoon break.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BLUE BAR

Photo non contractuelle / Strictly non binding

Welcome to Blue Bar, named after its sublime ocean view. Inside, warm copper tones create an intimate atmosphere. The terrace, which offers a unique and invigorating panorama, is host to many events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

This thalassotherapy center in Brittany has been renowned since it was established by the famous cyclist Louison Bobet in 1964. Contemporary, personalized treatments are offered by our specialists in beauty, detox, revitalization and toning.

Visit the Thalassa Sea & Spa site

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 126

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Sofitel Quiberon Thalassa sea & spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,447 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

WE DETENTE

Customer review rating 4.4/5

De L. L. Friends - 08/10/2019 AccorHotels review

ARRIVEE POUR CHECK-IN A 15H. CHAMBRE NON PRETE. CECI DIT, CAFE OFFERT ET POSSIBILITE CHECK-OUT TARDIF EN CONTRE PARTIE DONC TRES TRES AGREABLE. PERSONNEL TRES AGREABLE ET SERVIABLE. WE A RENOUVELER SANS AUCUNE HESITATION.

Chère Madame D., Merci infiniment d'avoir pris le temps de donner votre avis suite à votre récent séjour au Sofitel Thalassa. En effet, les retours de nos hôtes sont importants et nous aident à améliorer la qualité de nos prestations. La satisfaction de nos hôtes étant notre priorité, nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous et plus particulièrement l'accueil ainsi que la qualité de service et nous vous remercions de le souligner. Au plaisir de vous accueillir à nouveau pour une parenthèse de bien-être sur notre jolie presqu'île Quiberonnaise. Bien sincèrement Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Brilliant hotel, an Oasis of calm.

Customer review rating 4.4/5

Mike L. G. Couples - 30/09/2019 AccorHotels review

We have been staying at the Sofitel Quiberon for over 20 years, and it still impresses at every visit. Our room was spotless with every amenity, and that "Sofitel" bed just heaven. On this visit we pre arranged for dinner at eight and requested Langoustine, no problem, our server knew this and my wife commented, the best ever, thank you Sofitel. There was just one "hiccup" as it was my wife's birthday I had pre arranged for Champagne in the room on arrival, somehow this was forgotten. However, we celebrated with a glass in the Blue bar overlooking the sea, wonderful. A great stay and we are already planning our next visit.

Dear Mr Le G., Thank you so much for your loyalty and for sharing this very good comment concerning your stay in our hotel. What a pleasure to read that you had a wonderful stay and that you enjoyed the comfort of your room and the quality of the restaurant. However, we are really sorry to read your comment concerning the champagne in the room on your arrival and we apologize for this matter. It is with pleasure that we will welcome you again for another wonderful stay. Best regards Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Delightful

Customer review rating 4.4/5

Anonymous Couples - 18/09/2019 AccorHotels review

Everything was enjoyable. The staff was excellent. One small criticism is that the lighting is very poor when walking after dinner from the Dietitique to the main hotel. The hallways are dim and the walls are not dark. This is a poor place to economize.

Dear Mrs C., Thank you so much for sharing this very good comment concerning your stay in our hotel. What a pleasure to read that you had a wonderful stay and that you enjoyed the kindness of the staff. However, we took note of your comment concerning the lighting in the hallways. It is with pleasure that we will welcome you again for another wonderful stay. Best regards. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Very expensive and underwhelming food

Customer review rating 4.4/5

Anonymous Couples - 17/09/2019 AccorHotels review

Overall we enjoyed the hotel and especially its location. However we were very surprised to be told that we could not have a table at the restaurant as it was full on both nights we stayed. This seems to be quite unreasonable in a large hotel and I feel we should have been told that we needed to reserve a table in advance - maybe when I made my booking which was made five months before our stay! Rather than eating in the restaurant we were told to have room service or eat in the bar. We decided to eat in the bar and thought the menu very limited, very expensive and the pizzas we ordered were not very good. Generally we thought that the hotel was too expensive for the experience it offered. I booked the Zen spa package which was good but I was given the same treatments on both days - which was a little disappointing as I wanted to experience more of the treatments. On a positive note we both enjoyed the pool and we were given a late checkout (1pm) when we requested it (this was because my treatments were scheduled beyond the regular check-out time).

Dear Mrs L., Thank you very much for sharing this comment concerning your stay in our hotel. We regret to read that your experience was disappointing concerning the availability of the restaurant and we apologize if this information was not given to you before your arrival. All your comments have been taken into account and shared with our managers in order to improve the quality of our services. We hope we will have the opportunity to welcoming you for a better experience in Quiberon. Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Great location, a bit disappointed by lack of renovation

Customer review rating 4.4/5

Sasha Couples - 06/09/2019 AccorHotels review

We stayed in luxury room (ground floor). The location and view and the sea water pool are amazing, as well as the view from our room. I was a little disappointed by the overall wear and tear of the hotel and our room - one can tell it’s been a while since they last refreshed it. The blue bar is extremely pleasant and service is lovely, we had very good interactions. Thalassa swimming pool with heated sea water is worth the trip. Also, it was the first time i was staying at a hotel as gold accor club member and i was expecting something out of the ordinary in my welcome kit, but i didnt see any difference with previous ones, so i was disappointed (silly of course :) overall - great location and extraordinary thalasso pool, nice staff, but could use a good refreshing of rooms and lobby.

Dear Mrs R., We thank you for answering to our guest comment. It is a great satisfaction for us to read that you appreciated your stay in our hotel and more especially our staff members and our heated seawater pool. However your comments about the infrastructure have been notified and we are sorry to read that you are disappointed by lack of renovation. We hope to welcoming you soon for another wonderful stay. Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

VACANCES

Customer review rating 4.4/5

H. S. Families - 03/09/2019 AccorHotels review

AGREABLE, REPOS, DETENTE

Chère Monsieur H., Nous vous remercions pour votre participation à notre enquête de satisfaction. En effet, les retours de nos hôtes sont importants et nous aident à améliorer la qualité de nos prestations. Vous avez apprécié ces vacances agréables et nous en sommes ravis. Nous avons toutefois bien noté vos remarques constructives concernant le mobilier, les services liés aux véhicules ainsi que la restauration et nous saurons en tenir compte. Nous vous prions de bien vouloir nous excuser pour ces désagréments . En espérant avoir le plaisir de vous revoir pour une nouvelle parenthèse de bien-être sur notre belle presqu'île. Bien sincèrement. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

The quality of food and variety of it for 8 - 10 days stay is unacceptable. Flexibility of staff and not interest of the Director for client issues.

Customer review rating 4.4/5

L. Couples - 03/09/2019 AccorHotels review

We booked an 8 days stay at your hotel with Thalasso treatment for one person. We experienced poor food quality as mentioned above and no flexibility to make changes for dinner and treatment changes during the stay. In fact we are expecting 4 days dinner and 2 days Thalassso treatment less to be credited to our account. When we asked for this to be transmitted to the director, we had no reaction. They lady on the phone with whom I booked the room and one treatment, mid of February, she offered me a 20 % discount. I asked her if I have other plans locally at arrival if we could make changes and she said anytime.

Dear Mrs L., Thank you so much for sharing this comment regarding your recent stay in our hotel. We do value feedback from our customers as it is the only way we can truly improve our offering. We regret to read that your experience was disappointing concerning the quality of food and the flexibilty of services. We are truly sorry for any inconvenience you may have experienced. We hope you can accept our apologies for this matter and that we will have the opportunity to welcoming you for another stay in order to regain your trust. Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Lovely hotel, friendly staff, vert nice location

Customer review rating 4.4/5

Chloe Families - 29/08/2019 AccorHotels review

Th room was clean and comfortable and so was the bed! We travelled with our dog and the hotel as well as the room were extremely dog friendly. The view from the room was stunning

Dear Mrs L., Thank you so much for sharing this good comment concerning your stay in our hotel. What a pleasure to read that you appreciated this few days and more especially the room, the view and the friendly welcoming for your dog. It is with pleasure that we will welcome you again for another wonderful stay . Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Great location

Customer review rating 4.4/5

Vasily Families - 26/08/2019 AccorHotels review

all you need for the rest

Dear Mr K., Thank you so much for sharing this good comment concerning your stay in our hotel. What a pleasure to read that you appreciated this few days and more especially the great location. It is with pleasure that we will welcome you again for another wonderful stay . Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Lovely hotel, great location

Customer review rating 4.4/5

G. J. Families - 25/08/2019 AccorHotels review

Hotel and staff were lovely and the location on a beach not too far from Quiberon was great. The only negative from our perspective was that the hotel wasn't as geared up for children as other hotels.

Dear Mr G., Thank you so much for sharing this good comment concerning your stay in our hotel. What a pleasure to read that you appreciated this few days and more especially the staff and the location on the beach. However, the satisfaction of our guest is very important for us and we are really sorry to read that you find the hotel wasn't geared up for children because we propose some entertainment service for children from 4 to 10 years old during summer holidays. It is with pleasure that we will welcome you again for another wonderful stay . Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Fabulous facilities but updating needed

Customer review rating 4.4/5

Anonymous Couples - 21/08/2019 AccorHotels review

The weather was awful so we were glad of the Indoor pool, hamman and jacuzzis. We felt that the room, the hotel environs and the pool area was in need of updating and repairing. The hotel decorations. Is dated. There was rust in the pool area roof and the hamman had many, many tiles missing, it looked scruffy. Some hamman were out of order. The carpet In our room had stains or bleach stains on it. The restaurants and bar were very expensive for the quality and whilst good we’re not good value for money.

Dear Mr N., Thank you very much for sharing this comment concerning your stay in our hotel. We regret to read that your experience was disappointing and that you find that the decoration of the hotel is dated. We hope we will have the opportunity to welcoming you for another stay in order to regain your confidence. Sincerely. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

our stay was too short, but went well

Customer review rating 4.4/5

Anonymous Families - 14/08/2019 AccorHotels review

we had a room with an ocean view, it was a nice view everybody was kind and polite the breakfast was incredible and everything tasted good i had a small problem : i stayed in room 140 , the mattress unfortunately need to be changed , i didn't sleep well.

Dear Mr L., Thank you very much for answering to our guest comment. It is a great satisfaction for us to read that you have appreciate your room, the breakfast and the kindness of our staff. However, we sincerely regret that you did'nt sleep well because of the mattress of your room. We have noticed this matter We hope to welcoming you soon for another stay. Warm regards. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa
Customer review rating 4.4/5

Tomasz Families - 12/08/2019 AccorHotels review

Hallo, Lovely location, great offer of services, amazing swiming pool. Great service by concierge and reception - especially two wonderful ladies with perfect English. Without their help won't be easy. Nice to improve: - some attractions only for French speaking people, eg weekly entertainment schedule, Tuesday's pitch, - Blue Bar staff; often waiting time 10 min+ for service doesn't encourage for stay, tables not cleaned up for long time don't invite to enjoy, - waiter in the bar at the pool only speaking French, hard to communicate. No clue about Spa, didn't visit.

Dear Mr C., Thank you so much for sharing this good comment concerning your stay in our hotel. We are glad to read that you appreciated the lovely location and the offer of services. We also took note of your comment It is with pleasure that we will welcome you again for another stay. Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Good customer service and excellent location

Customer review rating 4.4/5

Ob Friends - 11/08/2019 AccorHotels review

Friendly and helpful staff, excellent location, however size of room is not great. Tiny rooms.

Dear Mrs B. , Thank you so much for sharing your nice opinion regarding your recent stay at Sofitel Thalassa. It is a great satisfaction for us to discover that you have appreciate your stay in our hotel, and more specifically its beautiful sea view. It is with pleasure that we will welcome you again for another wonderful stay. Warm regards from Quiberon. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Average despite great staff

Customer review rating 4.4/5

Franck K. Families - 09/08/2019 AccorHotels review

Product tired F&B overpriced vs. Quality Two good things: the location and the team Not a good ad for the SOFITEL brand though... at best a novotel

Dear Mr K., Thank you for sharing your review about your recent stay at Sofitel Thalassa. We do value feedback from our customers as it is the only way we can truly improve our offering, and we are truly sorry to read that your stay with us did not meet your expectations. We have taken into account your remarks about our tired hotel and the F&B proposal. We hope we will have the opportunity to welcoming you for a better experience in Quiberon. With best regards. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Great location, clean but very small rooms and they get hot in summer - very surprised at no air con!

Customer review rating 4.4/5

Pete B. Couples - 07/08/2019 AccorHotels review

The location of the hotel is excellent, the staff were friendly and professional and the room was clean. The spa facility was relaxing, and the views from the bars and restaurant overlooking the beach and coastline was wonderful. We had booked a 'garden view' room - but really it should be described as 'large campsite view' room or 'car park view' room - please be more accurate in your descriptions! We were surprised at just how small the room was - we do stay in many hotels, and for the star rating and cost, we were surprised at just how small it was. The room was very clean, and we think it had been renovated fairly recently, although the bathroom had not - the tiles and bathroom furniture were probably from the last century. The bedroom did get hot - the only way to cool it was to open the sliding glass doors onto the terrace - but even then, with hot air outside, the room remained hot, and we felt keeping the doors open during the night was a security risk and there was a fair bit of outside noise from the hotel car park and campsite. How can a hotel in 2019 with this star rating, and at the prices being charged, not have air conditioning in the rooms? Due to a long travel day, we did eat at the bar, but we were surprised at the cost of the available items offered - very basic meals at highly inflated prices. The hotel location is it's greatest asset, along with it's efficient staff, but I do think that the hotel is not up to the modern room size/standards and expectations that visitors in 2019 would expect, especially at the prices being charged. A new hotel (the accommodation part) on that location would be very welcome.

Dear Mr M., Thank you for sharing your review about your recent stay at Sofitel Thalassa. We do value feedback from our customers as it is the only way we can truly improve our offering, and we are truly sorry to read that your stay with us did not meet your expectations. We have taken into account your remarks about the lack of air conditioning and your room, and be sure that your review was shared with our managers, who will take it into account. We hope we will have the opportunity to welcoming you for a better experience in Quiberon. With best regards. Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa
Customer review rating 4.4/5

Anonymous Couples - 18/07/2019 AccorHotels review

Site magnifique.Service impeccable

Cher Monsieur D., Merci infiniment de partager votre avis au travers de l'excellente note que vous nous avez attribuée suite à votre récent séjour au Sofitel Thalassa. Nous sommes ravis de lire que vous avez apprécié la qualité de nos services. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir à nouveau prochainement pour une escale marine sur notre jolie presqu'île Quiberonnaise. Bien sincèrement, Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Disappointing

Customer review rating 4.4/5

Anonymous Couples - 16/07/2019 AccorHotels review

Top points... No air conditioning, service was under par, food was average at best. Had to ask for a fan for the room as it was quite hot and if we left the door open to the outside, we would be eaten by mosquitos. Since we did not realise there was no AC until we arrived, we happened to asked a bar waiter if all rooms did not have AC in which he replied “i’m work in the bar, not the rooms, I don’t know” Again we asked someone at reception why there was no AC and they said “yes we know, it’s too bad” no offer to help. How does a 5 star hotel not have AC? At least upgrade when you can! On the second day, after not sleeping in a hot room, we asked for a possible upgrade. We were told there was a suite avail but it would be another 450 euros. Absurd at the prices we already paid! As for the food as restaurant. With all the abundance of fish and seafood in your area, there is great potential. The food was just bland and disappointing. The restaurant felt corporate and cold, not cozy and welcoming. Couple good points were the location of course and that the gym was well equipped. I did use the gym one day and was happy to see it was new and clean.

Dear Guest, Thank you so much for sharing this comment about your recent stay at Sofitel Thalassa. We do value feedback from our customers as it is the only way we can truly improve our offering. We regret to read that your experience with us was disappointing. We have taken into account your remarks about the lack of air conditioning and the quality of food at our restaurant and we are sincerely sorry if, on these points, we did not answer your expectations. Be sure that your review was shared with our managers, who will take it into account. However, we are glad to read that you have appreciate the ideal location of our hotel and the quality of our gym. We hope we will have the opportunity to welcoming you for a better experience in Quiberon. With best regards, Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa

Worst Sofitel experience ever!

TripAdvisor rating 4.0/5

Dana_Bergmans Family - 16/07/2019 TripAdvisor review

After our holiday in Quiberon we're disappointed in Sofitel. In January we made reservations trough the AccorHotels website. I called the hotel for more information and told me that some Classic Junior Suites had balcony. If I mentioned it in the comments (as a Platinum member) they would provide us a Classic Junior Suite with a Balcony. Cause we’ve 2 small children (nap + early bedtime) it's important for us to escape the room but still be nearby. A balcony is a must! At arrival they mentioned we were lucky and got a junior suite with terrace. Upon arrival in the room we couldn’t find the terrace. Back to reception, they couldn't believe us so they joined us to our room. By mistake we got a Junior suite Garden View with no terrace or balcony. They admitted their mistake and said they would fix it. After 2 hours we got the news the hotel was fully booked and we had to stay in our room. We were disappointed and frustrated. That's not the way to treat a guest and especially not a Platinum Member! After some words at reception they found a solution but it would cost us an extra €150/night. On top our son had Chicken-Pox at that time, an escape from the room during all his naps was crucial for us, with our back against the wall we agreed. We couldn't change room until the next day. After re-packing and unpacking we noticed the new room was a room for disabled people. They didn’t mention it in advance! And also the layout was totally different as they propose it on the photos on their website. It was hot in the room, 28 degrees during night. Unable to sleep! Technician confirmed climatization wasn't working and unable to fix the problem. They brought in a mobile airco, which was making awfully lot of noise but helped to cool down the room. 2nd night we got a fan to cool down the room by opening the sliding door during night. Once again unable to sleep because of mosquitoes everywhere! I killed over 20. Next day we talked to the manager saying we won't pay the surcharge for all the mistakes the hotel made. (The room also needs renovation). I had the feeling he understood all our frustrations and he agreed with me during our conversation that the surcharge could be dropped. But at check-out we noticed only gave a 50% discount. Once again disappointed. If I had know all this in advance we might have stayed in the original room. This is not how I imagined the holiday would be at Sofitel; they gave me a lot of stress, frustrations, angryness, sleepless nights, ...

Dear Guest, Thank you so much for sharing your opinion with the TripAdvisor community, regarding your recent stay at Sofitel Thalassa. As mentioned in our response to your previous review on TripAdvisor, we noted all your remarks and we are truly sorry to read that your experience was disappointing. Furthermore, we inform you that you will receive throught our customer service a compensation for this trouble. We hope we will have the opportunity to welcoming you again and regain your trust. With our best regards from Quiberon, Bart Van Cauwelaert, General Manager Sofitel Quiberon Thalassa sea & spa

Nice stay

Customer review rating 4.4/5

M. Families - 15/07/2019 AccorHotels review

A lovely hotel with a great view

Dear Guest, Thank you so much for sharing your nice opinion regarding your recent stay at Sofitel Thalassa. It is a great satisfaction for us to discover that you have appreciate your stay in our hotel, and more specifically its beautiful sea view. It is with pleasure that we will welcome you again for another wonderful stay. Warm regards from Quiberon, Bart Van Cauwelaert Directeur Général Sofitel Quiberon Thalassa sea & spa
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