Mercure Bordeaux Lac Hotel

Good hotel for family travellers. Kind staff, free parking..

We enjoyed our stay.

Nice hotel with plenty of friendly staff. We had a pleasant stay in August. Breakfast was good and there was plenty of choice. Lots of restaurants close around for the evening. Plenty of space to park your car on-site, and with the tram station in walking distance you are in Bordeaux centre in 20 minutes. Room was spacious, had a large safe, and was immaculately cleaned every day. Swimming pool should be heated though, as it is very cold. Also the walk-in showers in the rooms need to be more regularly maintained in a preventive fashion, as they are prone to get 'stopped-up' and overflow due to the shallow design. All in all, we were very happy to stay here and would recommend the hotel for families.

Friendly service. My stored Accor preferences not taken into account but enjoyed stay

Our first 4 nights were an excellent experience - lovely room, excellent breakfast. Our last night was a disaster as a large group of young males booked into suite 509 next to our room 507 and were partying unatl after 4a.m. bannging doors, knocking, shouting etc. They refused to calm down even when asked by night manager. We got very little sleep and felt intimidated. Spoke to front desk and duty amanager the next day who apologised. We were promised a large number of Mercure hotel points on my account but this hasn't happened - not happy.

The rooms looked a bit old but clean, no free movies and a sad view.

Clean and fresh room & facilities - pleasant staff and pool very welcoming after a long hot drive.

Clean, efficient, all requests acted on happily and swiftly. Comfortable big beds, plenty of towels and welcoming to children. Super buffet breakfast, great range, fresh. As breakfast for our family was included in our price it was a very good deal. Swimming pool clean and good size. All in al for a big chain it was a great well price stay.

Slow elevator, screaming kid next door, annoying air condition.

Had to move hotels the next day I am accor silver card holder Last time I use mercureor indeed Accor at all

The internal communication doesn't seem like sufficient. We are the travel agent and I made and arranged the payment before the guest arrive. Unfortunately, the guest was asked to pay again by check-out. This insufficient communication will cause the misunderstanding on our side.

Very nice room, restaurant was good. Only disappointment was I pre registered so I could collect my key and drop it off in the morning but the hotel had no details of this

Dear madam, dear sir, let me just let you know, that I was surprised by the fact that although I had made our check in by internet, once arrived at the reception, I was once again asked for my credit card. It deems to be obvious that both software systems aren't able to exchange data. You will have to improve that, otherwise it makes no sense to offer internet check in.

Great stay!

staff excellent hotel very clean bed very hard, little sleep room to warm, little sleep friday night no restaurant, disappointing This was a very brief stay, however the level of discomfort in the room will prevent me from returning. My daughter in a separate room had the same experience,and would also not return.