Mercure Bordeaux Lac Hotel

The room was very poor for a 4 star rating. This rating must be questioned. 1) Having splattered mosquitos on the ways and curtains. 2) Poor pillow quality. 3) Poor and unclean bathroom floor with rusty nails.

We had a short and enjoyable stay. On 1st contact with the receiption , they were excellent and couldn’t do enough, to help us along.The food was reasonably good , and keenly priced . The room itself left a lot to be desired , it definitely wants a refurb. The large bed was very comfortable, but the decor is “ very 1980s “ and well used, it looked as though it was recently bought from a “second hand shop”.Having said that it had the basics of what we wanted on this short 5 day stay.

Clean and ok Brasserie33 to short open

Good experience overall with hotel facilities and staff were very helpful. However, stay ended on a negative note as the taxi which we booked through your hotel staff for Saturday morning 15th September for 07.15 pick up to take us to airport charged us €49.50, when the normal daytime fare as advised on-line is approx €25-€28. It would be helpful if Mercure would have an agreed rate for taxis serving the hotel to destinations such as airport.

Everything was fine, staff was friendly and helpful, rooms clean and spacious. Breakfast wuite nice too.

Room was smelling a bit strange

I have stayed in this hotel before, and i like it. the staff are friendly and helpful. Complaints the carpet in the corridor to the rooms were heavily stained and a tea tray was left in an access doorway all weekend. No bar staff working on a Saturday night at 10 pm. The receptionist helped at a coffee from the breakfast area but I had to make and pay for a gin 7 tonic for my wife and pour my own cognac out despite the receptionist being french and cognac was only 45 minutes drive away.

There was no room service in the evening or the ability to buy alcohol from the bar.

Very cheap but very comfortable. Large family room excellent. Breakfast good for the price

Friendly staff, excellent facilities & clean comfortable rooms

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Your hotel is clean friendly and priced. correctly

After a long drive from the UK, the hotel had no knowledge of our booking from 4 months ago. They gave us a double room when we had booked a privileged room with a double bed and a double sofa bed. They said the hotel was full and we had to have the double room. After not accepting the excuse, and proving the booking with paperwork we were given our room. We were given a free drink from the bar to apologise for the mix up with our booking.

Correct sans extra ni mauvais point

The room and the pool were excellent - as was the breakfast but the restaurant closed just on the days you needed it and it was very difficult to find anywhere else to eat reasonable food nearby. Staff also had little idea about the drinks they were serving and reception staff were unable to help us with information on which beaches to visit etc.