Mercure Bordeaux Lac Hotel

This is a nice hotel. But although i had booked for 4 nights i cut my stay short. The aircon was not working with 35 degrees C at the time in Bordeaux. I was told that the technician had decided not to come to fix it until the following day. This is just not acceptable and despite promises that all should be resolved i cancelled the remaining of my stay. I suspect that this one person will make you lose quite a bit of business in the long term

There was not enough staff over the weekend and they were not properly trained to cover the duties. Breakfast was not kept topped up so we had to wait for most things, bar staff couldn't mix drinks or charge properly, the air conditioning was woeful in the rooms and broke down across the whole hotel one night.

Older hotel not complete renovated with nice staff.

Lots of Mosquitoes in the Bedroom unfortunately and the Bar closed at 11pm-never experienced that in any other hotel I have been to. Restaurant closed at the weekend- unheard of!!!!!!!!!!!!

Ras

Hotel very nice and the staff were very friendly and helpful. Room was nice and big. Disappointing was that we had purposely booked there because it had a restaurant and when we arrived on Friday afternoon we discovered that the restaurant did not open until Monday again, which meant that we had to go out for all our meals except breakfast. Also in the room we only had paper cups to make tea or coffee, which is not good enough considering how much we paid for the room.

We had an issue with the 1st room and the staff changed us to another room. The room size is big and the beds are very good. Hotel staff are very nice and helpful. 1 issue, when it rains, the drops make a lot of noise on the metallic windows.

If you're looking for a great hotel not far from the city then this should be first choice. The staff are extremely helpful, speak English (my French is shamefully bad) and have a good local knowledge. The room was large, clean and with a big TV. We had breakfast which I had pre paid. There was plenty of food in the buffet and the rasberry jam was fantastic. The only issue I have is that the restaurant was closed. It was a local bank holiday. But, I'd booked months before and there was nothing to inform me that on my chosen date it was closed. Having a restaurant on site is a big part of me, and many others choosing a hotel. To arrive and be told I can't get food was annoying. That's my only criticism. Prior notice would be good. As for everything else, simply superb. Thank you.

Disappointing and lacklustre.

Good service but no restaurant at the weekend.

Manque un spa

Full hotel - why did you not get bar staff for Fri, Sat, Sun? Staff nice. Room shabby (108) with damage to light fitting and bathroom door. Comfortable bed - very poor pillows. Far too warm in bedrooms and not possible to sleep with open windows due to noise from Bowling. Plugged in air freshener was dreadful! Overpowering and a horrid smell. Took the full length of stay before it started to disappear.

Quality of breakfast below expected level compared to equivalent standard hotels

The hotel was quiet and the restaurant was closed. I feel we should have been told this on booking the hotel as we would have found one with an on site restaurant as we had travelled 600 miles from London and needed to relax.

ras