Mercure Bordeaux Lac Hotel

Room was smelling a bit strange

I have stayed in this hotel before, and i like it. the staff are friendly and helpful. Complaints the carpet in the corridor to the rooms were heavily stained and a tea tray was left in an access doorway all weekend. No bar staff working on a Saturday night at 10 pm. The receptionist helped at a coffee from the breakfast area but I had to make and pay for a gin 7 tonic for my wife and pour my own cognac out despite the receptionist being french and cognac was only 45 minutes drive away.

There was no room service in the evening or the ability to buy alcohol from the bar.

Very cheap but very comfortable. Large family room excellent. Breakfast good for the price

Friendly staff, excellent facilities & clean comfortable rooms

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Your hotel is clean friendly and priced. correctly

After a long drive from the UK, the hotel had no knowledge of our booking from 4 months ago. They gave us a double room when we had booked a privileged room with a double bed and a double sofa bed. They said the hotel was full and we had to have the double room. After not accepting the excuse, and proving the booking with paperwork we were given our room. We were given a free drink from the bar to apologise for the mix up with our booking.

Correct sans extra ni mauvais point

The room and the pool were excellent - as was the breakfast but the restaurant closed just on the days you needed it and it was very difficult to find anywhere else to eat reasonable food nearby. Staff also had little idea about the drinks they were serving and reception staff were unable to help us with information on which beaches to visit etc.

We stayed for just one night. Hotel room smelt very damp. Large room. Good bathroom. Found mouldy roll under sofa bed. Tr not fully working so bit tricky to get in to town

Poor value for money - very uncomfortable bed, felt like plastic cover under bed sheet ..my partner and myself did not sleep! Room door looked like it had been broken into, it was damaged around the lock, whole in the wood. Meant to be a restaurant, when we arrived watched screen food looked great told restaurant closed over weekend. We on returning from a neighbouring restaurant wanted a night cap, were refused a drink at bar because closing nearly 10pm.......and had to argue as guest we should be able to buy one and got one....minutes later porter comes and serves other guests.

A nice hotel in a good location with good facilities. The main issue was at breakfast. The poor staff are over-run, not their fault but only on one day did their seem to be enough staff to cope with the volume. The staff also seemed to have a variety of jobs as opposed to allocated jobs meaning a number of key areas were neglected and these varied from day to day. One day the greeting or waiting to be seated would be dreadful, the next day it could be the whole buffet was not topped up or the next it could be no clear tables to sit at.

Ok..Too many people at one time..at teh bar or pool, strange!:)

Just stayed one night with the family en route to holiday accommodation the next day. Finding the hotel was a little complicated coming off the motorway and into the industrial area. Check-in was smooth as was check-out. The room was good for what we needed and nice to have breakfast included which was also good quality with decent choice. We made use of the pool briefly which is a nice facility for children to enjoy. The only thing that could have been better, in our opinion, was the service at dinner. It felt slow both to take our order after we had initially sat down and secondly to then serve the main course after we had finished our first course. As we were the table at the end furthest at from the doors (outside) it did sometimes feel that the staff had forgotten we were there. Other than that the stay was pleasant and met our requirements.