Mercure Bordeaux Lac Hotel 4 stars

TripAdvisor rating 3.5/5 564 reviews
Mercure Bordeaux Lac Hotel
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Room 1

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Hotel extras

  • Close to the convention center, the exhibitioncenter and the Matmut stadium

  • Easy access to the bypass. From Paris: exit 4. From Mérignac: exit 4C

  • 219 yards from tram line C, Palais des Congrèsstop (direct to city center and train station)

  • Free car park, terrace, cuisine made with fresh produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Karting facilities Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail
Quartier du lac
33300
bordeaux
france

Tel: +33556433672

Fax: (+33)5/56502395

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRAM :   C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS :44.889323, -0.563521

Our accommodations

Discover our recently renovated Superior Rooms. You can also stay as a family thanks to our Superior Room with sofa. All our rooms are spacious and have free WIFI connection.

Superior Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 30
  • Views: Garden side, Lake side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 30
  • Views: Garden side, Lake side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Suite - 1 king-size bed.

  • Max. number of persons: x2
  • Area: From 60
  • Views: Lake side, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BRASSERIE AU 33

Type of cuisine: French

Discover our new brasserie and try our range of seasonal dishes.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR D'HELIOS

Photo non contractuelle / Strictly non binding

Enjoy relaxing in our bar lounge where you can choose from our selection of Mercure wines and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 90 people

Find out more
Mercure Bordeaux Lac Hotel Meeting Room

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,994 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

564 reviews

hotel correct

Customer review rating 4.1/5

P. Couples - 25/03/2019 AccorHotels certified review

ras

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

Great fo a Business person

Customer review rating 4.1/5

P. Business - 10/03/2019 AccorHotels certified review

In an industrial area and restaurant closed , rooms very good , staff excellent

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

impeccable

Customer review rating 4.1/5

B. R. Business - 01/03/2019 AccorHotels certified review

ras

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Bordeaux Lac. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Okay with a few reservations

Customer review rating 4.1/5

Iammole Solo - 26/02/2019 AccorHotels certified review

Bathroom door stop broken leaving sharp metal edges, bottom of the bathroom door in need of repair

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Rather disappointed by the standard of the hotel

Customer review rating 4.1/5

Eileen Couples - 25/01/2019 AccorHotels certified review

Although the staff were helpful and the ground floor is satisfactory the carpets on the corridor are stained and dirty. The room had an unpleasant smell of smoke and mould. One corner of the sofa was torn. It's a shame since it was a large and pleasant room.

Dear EILEEN I., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aude Collin General Manager Mercure Bordeaux Lac

MR

Customer review rating 4.1/5

Sergio Families - 13/01/2019 AccorHotels certified review

Very happy

Dear SERGIO C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aude Collin General Manager Mercure Bordeaux Lac

Nice property by the lake

Customer review rating 4.1/5

Rohit Families - 05/01/2019 AccorHotels certified review

From checkin to checkout everything was smooth. The rooms are moderately sized and the staff takes full care.

Dear ROHIT A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aude Collin General Manager Mercure Bordeaux Lac

Perfect Stopover

Customer review rating 4.1/5

John M. Couples - 18/12/2018 AccorHotels certified review

Great location, good quality hotel, will stay again!

Hotel with good facilities but with poor service culture

Customer review rating 4.1/5

S. G. Couples - 07/11/2018 AccorHotels certified review

When we arrived at the hotel on Sunday, 28 October 2018, at 7.30 pm at after a long drive from Brussels, the welcome at the reception was distant and indifferent. As holder of the Accor Gold Card, we received a voucher for a welcome drink at the bar for one person only although as longstanding clients of the Accor hotels, we always have received a welcome drink voucher for two persons. This is the first time this ever happened to us. In all hotels from the Accor group where we had stayed before as a couple in a double room in France, the Netherlands, Germany, Italy, we have always received a voucher for two drinks. Even worse was the treatment received from the only waiter at that time at the bar which was absolutely lamentable; he refused to show up and once urged to serve us he treated us in a rude and impolite manner. So this was quite a new experience for us and we definitely had the feeling that on that Sunday evening there was not a minimum of quality control in the hotel. We would like to underline that we are longstanding clients of the Accor group and have always expressed our satisfaction with the services delivered. This is for us the first time that we have to express our strong dissatisfaction.

Poor quality of the room.

Customer review rating 4.1/5

Chris H. Solo - 08/10/2018 AccorHotels certified review

The room was very poor for a 4 star rating. This rating must be questioned. 1) Having splattered mosquitos on the ways and curtains. 2) Poor pillow quality. 3) Poor and unclean bathroom floor with rusty nails.

The amenities were excellent, receiption ,Bar and pool area.

Customer review rating 4.1/5

Mr A. J. ;. U. V. R. I. T. E. Couples - 01/10/2018 AccorHotels certified review

We had a short and enjoyable stay. On 1st contact with the receiption , they were excellent and couldn’t do enough, to help us along.The food was reasonably good , and keenly priced . The room itself left a lot to be desired , it definitely wants a refurb. The large bed was very comfortable, but the decor is “ very 1980s “ and well used, it looked as though it was recently bought from a “second hand shop”.Having said that it had the basics of what we wanted on this short 5 day stay.

Feeling welcome

Customer review rating 4.1/5

Toralf Couples - 18/09/2018 AccorHotels certified review

Clean and ok Brasserie33 to short open

Very pleasant welcoming stay

Customer review rating 4.1/5

Gerarda W. Couples - 17/09/2018 AccorHotels certified review

Good experience overall with hotel facilities and staff were very helpful. However, stay ended on a negative note as the taxi which we booked through your hotel staff for Saturday morning 15th September for 07.15 pick up to take us to airport charged us €49.50, when the normal daytime fare as advised on-line is approx €25-€28. It would be helpful if Mercure would have an agreed rate for taxis serving the hotel to destinations such as airport.

Nice stay in Bordeaux

Customer review rating 4.1/5

Kristiina S. Couples - 11/09/2018 AccorHotels certified review

Everything was fine, staff was friendly and helpful, rooms clean and spacious. Breakfast wuite nice too.

Quite good

Customer review rating 4.1/5

Anonymous Families - 07/09/2018 AccorHotels certified review

Room was smelling a bit strange

satisfied with a good night sleep

Customer review rating 4.1/5

Jonathan Couples - 04/09/2018 AccorHotels certified review

I have stayed in this hotel before, and i like it. the staff are friendly and helpful. Complaints the carpet in the corridor to the rooms were heavily stained and a tea tray was left in an access doorway all weekend. No bar staff working on a Saturday night at 10 pm. The receptionist helped at a coffee from the breakfast area but I had to make and pay for a gin 7 tonic for my wife and pour my own cognac out despite the receptionist being french and cognac was only 45 minutes drive away.

Customer review rating 4.1/5

Craig P. Families - 03/09/2018 AccorHotels certified review

There was no room service in the evening or the ability to buy alcohol from the bar.

Good price, comfortable stay

Customer review rating 4.1/5

Jamie Families - 02/09/2018 AccorHotels certified review

Very cheap but very comfortable. Large family room excellent. Breakfast good for the price

Excellent

Customer review rating 4.1/5

J D. Families - 30/08/2018 AccorHotels certified review

Friendly staff, excellent facilities & clean comfortable rooms

Good

Customer review rating 4.1/5

Anonymous Families - 29/08/2018 AccorHotels certified review

.

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