Hotel - Mercure Pont d'Avignon Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Pont d'Avignon Centre Hotel

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4.0/5 631 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Reduced mobility rooms
  • Pet allowed 8  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

  • 87 rooms
  • 87 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 9 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,520 reviews

Our guest reviews for Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 631 reviews
AccorHotels certified review
Suzanne J. Families - 02/03/2018
« Suzanne Jacksn »

All the staff at the hotel were extremely helpful & spoke excellent English which was great. Thank you very much for all your help

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement / Reception Manager

AccorHotels certified review
As Business - 21/02/2018
« Profesional staff »

Nothing to complain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Qazwsx Families - 17/01/2018
« Terrible experience »

The room is smelly, no slippers, no bottle water, forgot my ipad in the room and called back but no response. No one is helping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNJIE WANG, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry about you iPad loss, but our housekeeping manager checked well your rooms many times and unfortunately, we did no find anything. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures for the bad smellings in the room. The slippers (and many amenities: free softs drinks, nespresso machine, bathrobe...) are part of the Privilege room. For your next stay, for only 30€ more, do not hesitate to book this type of room! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Andrew Business - 24/11/2017
« Decent hotel in great location »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Julien. Reception department.

AccorHotels certified review
Janos Couples - 10/11/2017
« Relaxing hotel at a wonderful location »

We had no problems during our 5 nights stay: the hotel staff was friendly and polite, the breakfast was OK and the location of the hotel was just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Daniel Families - 06/11/2017
« Short to give an opinion »

Room was a bit small

AccorHotels certified review
Keithp Couples - 12/10/2017
« Very convenient location to Avignon bridge and Palace Des Papes. A bit of a hassle to access with heavy suitcases ( stairs access, no ramps). »

All but one staff member very helpful and friendly. Patient with our attempt at speaking french, and helpful with pronunciations, and corrections to tenses when we strayed. Their english MUCH better than our french. Good breakfast. Smallish but adequate room. Very comfortable bed.

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Pleasant,efficient hotel, well located and comfortableOverall very good »

Overall very good

AccorHotels certified review
D S. Friends - 08/10/2017
« Very good »

The only issue was to load the suitcases into the car there was no lift to the exact level of the car park

AccorHotels certified review
Ian Couples - 04/10/2017
« A pleasant stay. »

Good for the most part. Some irritants.

AccorHotels certified review
Brant Couples - 02/10/2017
« Hotel facilities and room wonderful, lack of knowledge of parking created some frustration on check in! »

The room and amenities were truly excellent and we had a wonderful stay. The hotel facilities ranging from breakfast room to lounge to outdoor patio were very good. The front desk staff were generally very courteous and helpful both in terms of offering a brief outline of the marvelous walled city and suggestions of restaurants. We had asked for an iron but staff advised they could not locate one so never got one.....a minor irritant but hardly a major problem. Our major problem was not being aware that there is no elevator from parking to the facility and no valet service, so we ended up carting our luggage from indoor parking facility to the hotel for check in which was a hike and a surprise at the end of a long days drive!

AccorHotels certified review
Andreas Business - 29/09/2017
« Good quality hotel but has its price »

Everything went well, expectations were fulfilled, and they were not totally modest in view of the price. Ideal location, nice breakfast, friendly staff, clean and quiet rooms.

AccorHotels certified review
M. G. Friends - 26/09/2017

The hotel is in a good location and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Mike Couples - 19/09/2017
« Nice hotel, nice room, terrible communciation services (internet and television) »

This is a very nice property except for Internet service that never worked in three days They advertise that internet service is included with the room. However they have the nerve to hide the fact that if you need high speed service they want to charge $2 per hour. however the basic service never worked. thankfully I had a data plan on my phone which allowed me keep in touch. The televsion service was just as unreliable, on for a few minutes than off. Offered me a bar of soap as compensation.

AccorHotels certified review
Bina K. Couples - 15/09/2017
« It was wonderful »

The staff was extremely cordial and helpful. The room was clean and lovely

AccorHotels certified review
Monika Business - 12/09/2017
« Very good hotel with friendly personnel »

Fantastic location, clean and in a very good shape. Would love to stay longer

AccorHotels certified review
Hrefna H. Couples - 11/09/2017
« Our stay was great »

The reception was great and the chamber maid was very frendly with a smile. Very important.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our staff friendness! We hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Charles -. U. Couples - 11/09/2017
« Surprisingly good »

From the moment of arrival to the point of departure we experienced excellent service. We hadn't pre-booked and the receptionist found us a room in we were told a heavily occupied hotel. The bedroom was well appointed with good sheets and pillows and a very comfortable bed. Only criticisms were 1. the unpleasant outlook to the internal courtyard from the verandah, but it did mean that it was completely quiet at night even with the windows open. 2. the quality and small sized shower/bath towels 3. the ugly piece of furniture holding the mini bar and safe. 4. the small W.C. had no visible air vent or air freshener. 5. the room corridors and carpets were dark coloured. 6. The bedroom door spring closer required effort to open and were not correctly set to close gently. On departure the front-desk gentleman receptionist was kind enough to carry our luggage to the car park, neither of us are that old or incapcitated but he politely insisted. Breakfast was adequate and good especially the small croissant pastry that 'melted in the mouth'

AccorHotels certified review
Robert R. Couples - 08/09/2017
« Prime Position »

All of the staff were very pleasant and helpful. All areas of the hotel were clean and tidy. Position of hotel is ideal for visiting Avignon's main sights, main shopping and restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Arlene Solo - 05/09/2017
« The best Accor hotel I have stayed in »

Quiet and peaceful . A lovely room . Really friendly , helpful staff . A great location .

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARLENE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Reception Manager

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