Hotel - Mercure Pont d'Avignon Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Pont d'Avignon Centre Hotel

4.0/5 688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

  • 87 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 9 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Fax machine
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,760 reviews

Our guest reviews for Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 688 reviews
Geoff Couples - 16/09/2018 AccorHotels certified review

Excellent staff and location

Mr A. Couples - 13/09/2018 AccorHotels certified review
« Disappointing »

Very busy at reception. Room very small and no relation to photo. No Nespresso in room . Had to request it and iPod dock station as well.

Alwexis M. Friends - 13/09/2018 AccorHotels certified review
« excellent »

everything was fine

Couples - 10/09/2018 TripAdvisor review
« Perfect Location »

This hotel is rated as a 4 star but there are no restaurant facilities for an evening diner. However there is a very nice restaurant outside only 50 metres away called Le 46. It is good in every other way though the rooms are a bit small compared with other Mercure hotels we have stayed at. It is very clean and all of the staff are friendly and helpful. It is in a perfect location for site seeing in the town. It is very close to the Pont d'Avignon. The Palais Du Papes and a shopping area is in walking distance. We had a very enjoyable week there.

David C. Couples - 09/09/2018 AccorHotels certified review
« Nice hotel. Very good location »

Overall it was a very nice stay. Although there was no evening restaurant, there was a very nice one only 50 yards away, (Le 46). The rooms are small compared with other 4 star Mercure hotels we have stayed in. However the rooms were clean and all of the staff were very friendly. The hotel location was perfect, near to the Pont d'Avignon and the Palais du Papes with a shopping area a short walk away.

G D. Solo - 06/09/2018 AccorHotels certified review
« Satisfying. Comfortable. »

I upgraded to Privilge Room, so the bed was excellent and I appreciated have a Nespresso machine like at home.

Wyn D. Couples - 03/09/2018 AccorHotels certified review

Awful, starting with your bookings centre in India, who clearly don’t know your hotel, the suffocating car park, the stench of raw sewage on entering the reception, the restaurant who were too busy to take our order, and then closed the kitchen at 10 to discovering that room service that stops at 10.30. The rooms are small & basic with no views or privacy. The breakfast was average apart from the dreadful piped music that you couldn’t escape.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for sharing your experience in our hotel. We are very sorry to read that it did not reach your expectations. We apologize if there was a bad smell in the lobby of the hotel. Sometimes smelling for the car are coming thought the carpark to the reception. However we have air freshener and odor destroyer getting and out of the air conditioning. About the room, please note that we have different types of room with different size. The Suites Privilege are larger and they are facing the other side of the hotel. Do not hesitate to book this type of room for your next booking. We are the sorry that the room services running hours got you confused. Be assured that the F&B manager will take the appropriate measures to improve the quality of services. Once again we apologizes and we hope to welcome you again in our hotel Nicolas Premier Responsable Hébergement / Reception Manager Mercure Pont d'Avignon

Mr S. W. Families - 02/09/2018 AccorHotels certified review
« rillant »

nice air con relaxing and very good service

R. Friends - 31/08/2018 AccorHotels certified review

The room was nice and clean. The hotel is well situated. HOWEVER, finding your hotel and getting into and out of the parking lot was HORRIBLE!!! You should warn your guests about the parking situation so they are prepared! It is quite confusing and can be dangerous!

Anne Solo - 29/08/2018 AccorHotels certified review
« Super service »

Very helpful staff

Valerio M. Couples - 27/08/2018 AccorHotels certified review
« Water leak and smelly room »

Position is good but rooms too small and smelly

Nicki L. Families - 23/08/2018 AccorHotels certified review
« Ok but not comfortable (air conditioning not effective) »

Staff were friendly. Room was dated but good size. Air Conditioning was awful. Room felt very stuffy.

Graham A. J. M. Couples - 21/08/2018 AccorHotels certified review
« Exactly what we wanted where we wanted it and how we wanted it. »

I don't think our feedback will help improve an already near perfect experience. We wanted a hotel located in the centre of town near the best attractions - we got it. We wanted happy helpful staff who could communicate with us well [in English] -we got it. We wanted a well appointed clean and comfortable room - we got it. we wanted a comfortable bed and good night's sleep - we got them. we would have liked the tea making facilities to have china cups and "ordinary" tea - unfortunately we were let down - but then it is France and the French do not understand tea. Hence "nearly" in my first sentence. Nevertheless we are talking of returning, possibly next year and using your hotels elsewhere for other visits.

Ed Families - 20/08/2018 AccorHotels certified review
« Very central! »

The hotel was very central, easy walk to everywhere. The rooms are good and clean. The breakfast buffet is ok

Anonymous Families - 18/08/2018 AccorHotels certified review
« A place to sleep »

The hotel was clean and centrally located. The air conditioning did not work which made our stay a bit uncomfortable. The staff was nice but it was hard to get a formal reservation confirmation from the staff. The web site and rewards program was little help.

Golden W. Couples - 04/08/2018 AccorHotels certified review
« Great Location »

Was a good experience, location of the property is great.

W. M. Couples - 03/08/2018 AccorHotels certified review
« W. M. »

Your receptionist was very helpful and organized our to breakfast and car park ticket very efficiently . I would also like to thank the staff who sent me the jacket I left behind via la posted which I received today well done .

Ruth Couples - 31/07/2018 AccorHotels certified review
« Not a 4 star hotel »

Depends what you like but I would expect more from a 4 star. I would rate #Mercure Avignon as a 3 star hotel. Good points: fantastic location, and generally good facilities (room was clean, decor not too tired and facilities fully functional) and parking right under the hotel. Some hotel staff were really helpful and pleasant to deal with. Bad points: Other hotel staff were not that helpful (lots of drama when I asked for an ironing board! We also parked in the car park and someone parked behind us so we couldn’t move and reception staff refused to help!). Very strong sewage odour throughout property which is a huge concern, breakfast was disgusting: crockery, cups and pots were not cleaned properly; quality of food was cheap and it was clear that the hotel was skimping on the quantity of food. Room keys constantly deactivating (all at the same time!). Bathroom flooded every time we used the shower. Towels small, hard and crispy. Marketed as an international hotel but barley any English channels on TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ruth_frederick, Thank you for taking time sharing your experience in our hotel. We took notes of all your remarks. We are sorry to read that you time here did not reach your expectations. We apologize for the parking troubles but even if we told you we cannot do anything about it we did check if it was one of our guest’s in departure/arrival or one of our staff’s car, to tell them to move it. The only other option would have been to call the police. We are sorry you had some water off our bathroom, did you tell us about this problem? I looked on our maintenance report and nothing has been notified about that in the room you’ve been in. We are going to look at it even though. For the channels in English we are going to check if there was a problem on your TV because we have a channel lot including several international channels with 4 channels in English such as BBC NEW and CNN. We hope to welcome you again Nicolas Premier Reception Manager Mercure Pont d'Avignon

Anonymous Couples - 30/07/2018 AccorHotels certified review
« Good position »

Staff needs more training and supervision Breakfast always needed to be restocked. Reception disinterested. Only good and helpful staff member was the bedroom cleaner. Good location, quiet but close to activities.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, We thank you for taking time sharing your experience in our hotel. We are happy that you enjoyed your stay in Avignon and the location of our hotel. Please accept our apologies for the breakfast which has not been what you expected. As well as the attention of the reception team. Be assured that the necessary measure will be implemented to improve the quality of services mentioned. We appreciate your sharing your concerns, and we hope to see you back soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Couples - 09/07/2018 TripAdvisor review
« Quirky and friendly hotel »

We stayed a couple of nights and had a really enjoyable time. Staff at reception and the bar were very friendly. Nice outdoor terrace. Efficient and varied breakfast. Location great for the Pont, Palais and many good restaurants with Michelin listings but reasonable prices. Parking (Indigo) very convenient, though can be a trek if you choose the wrong end of the car park following signs for the other Mercure and have missed the bag drop point immediately inside the car park access...... Would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nic1810, Thank you for your feedback on our hotel and your stay. We are glad you enjoyed it and we will be happy to welcome you again when you'll return.

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