Hotel - Mercure Pont d'Avignon Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Pont d'Avignon Centre Hotel

4.0/5 671 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

  • 87 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 9 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,691 reviews

Our guest reviews for Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 671 reviews
Golden W. Couples - 04/08/2018 AccorHotels certified review
« Great Location »

Was a good experience, location of the property is great.

W. M. Couples - 03/08/2018 AccorHotels certified review
« W. M. »

Your receptionist was very helpful and organized our to breakfast and car park ticket very efficiently . I would also like to thank the staff who sent me the jacket I left behind via la posted which I received today well done .

Ruth Couples - 31/07/2018 AccorHotels certified review
« Not a 4 star hotel »

Depends what you like but I would expect more from a 4 star. I would rate #Mercure Avignon as a 3 star hotel. Good points: fantastic location, and generally good facilities (room was clean, decor not too tired and facilities fully functional) and parking right under the hotel. Some hotel staff were really helpful and pleasant to deal with. Bad points: Other hotel staff were not that helpful (lots of drama when I asked for an ironing board! We also parked in the car park and someone parked behind us so we couldn’t move and reception staff refused to help!). Very strong sewage odour throughout property which is a huge concern, breakfast was disgusting: crockery, cups and pots were not cleaned properly; quality of food was cheap and it was clear that the hotel was skimping on the quantity of food. Room keys constantly deactivating (all at the same time!). Bathroom flooded every time we used the shower. Towels small, hard and crispy. Marketed as an international hotel but barley any English channels on TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ruth_frederick, Thank you for taking time sharing your experience in our hotel. We took notes of all your remarks. We are sorry to read that you time here did not reach your expectations. We apologize for the parking troubles but even if we told you we cannot do anything about it we did check if it was one of our guest’s in departure/arrival or one of our staff’s car, to tell them to move it. The only other option would have been to call the police. We are sorry you had some water off our bathroom, did you tell us about this problem? I looked on our maintenance report and nothing has been notified about that in the room you’ve been in. We are going to look at it even though. For the channels in English we are going to check if there was a problem on your TV because we have a channel lot including several international channels with 4 channels in English such as BBC NEW and CNN. We hope to welcome you again Nicolas Premier Reception Manager Mercure Pont d'Avignon

Anonymous Couples - 30/07/2018 AccorHotels certified review
« Good position »

Staff needs more training and supervision Breakfast always needed to be restocked. Reception disinterested. Only good and helpful staff member was the bedroom cleaner. Good location, quiet but close to activities.

Couples - 09/07/2018 TripAdvisor review
« Quirky and friendly hotel »

We stayed a couple of nights and had a really enjoyable time. Staff at reception and the bar were very friendly. Nice outdoor terrace. Efficient and varied breakfast. Location great for the Pont, Palais and many good restaurants with Michelin listings but reasonable prices. Parking (Indigo) very convenient, though can be a trek if you choose the wrong end of the car park following signs for the other Mercure and have missed the bag drop point immediately inside the car park access...... Would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nic1810, Thank you for your feedback on our hotel and your stay. We are glad you enjoyed it and we will be happy to welcome you again when you'll return.

P. Business - 05/07/2018 AccorHotels certified review
« Not really happy. »

The room was small, dark, not comfortable. Expensive compared to the room, but people were kind and very efficient. Satisfied with breakfast services.

Our hotel has responded to the review
Our hotel has responded to the review

Madam, Thank you for taking time sharing your experience in our hotel. we are happy you enjoyed your stay. We are sorry the room did not reach your expectation, we have different type of room with different size and view. Next time you can always ask us for advise if you did not like this one. We hope to welcome you again soon in our hotel. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Tim Friends - 03/07/2018 AccorHotels certified review
« Good quality hotel centrally located »

Good value for money. Very helpful reception staff and hotel was centrally placed.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your feedback on our hotel. We are glad you enjoyed your stay and we hope to welcome you back soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Christophe Families - 30/06/2018 AccorHotels certified review
« Comfortable and well situated hotel »

An enjoyable stay in the centre of Avignon. Handy for the Palais de Papes, the Pont d'Avignon and restaurants in the centre of Avignon.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your review on our hotel. We are glad you enjoyed your stay and we hope to welcome you back very soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Martin D. Friends - 25/06/2018 AccorHotels certified review
« Great location; comfortable hotel. »

Hotel is very well located for visiting old Avignon. Great fresh food for breakfast. Bathroom poorly designed. Shower is in a high bath tub, hard to climb into and out of and impossible to use without wetting the floor with large amounts of water.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your feedback on our hotel and your stay. We are sorry that the bathroom design did not reach your expectation. However, we have also rooms with shower or with walk-in shower if the bathtub do not suit you. You just have to ask for it at reservation and will do our best to give you this type of room. We hope to welcome you again soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Anonymous Couples - 18/06/2018 AccorHotels certified review

Very disappointed with the arrival process. Arriving by car, the area for dropping off baggage is not clearly visible. Having continued to level 2 of the car park to the first available space, there was no clear means of transporting baggage to reception except by carrying them down stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your find back on our hotel. I am sorry you did not find the drop-off area at the entrance of the parking, there are big board with write "Depose baggage / Arrêt minute" and "Luggage uplooading" though. Because it's a public parking it can happend that one level is full in summer season. We hope you enjoyed you stay in avignon though and we hope to welcome you again soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Huang S. Business - 17/06/2018 AccorHotels certified review
« lower and lower service since 1998 ...... »

The receptionist didnt speak well English , either French , and without any welcomeness while we arrive .. really disappointed , ont only nothing improuve , but lower service less smile. room become smaller then before ..

Our hotel has responded to the review
Our hotel has responded to the review

Sir, We thank you for your feedback on your stay. We are surprised to read about the language level of our receptionists. Everyone at reception is speaking good English and of course French even if we have foreigners workers. For the room, we didn’t change the size of them since your first stay, we only refurbish them. We previously sent you an email to get more information about your experience on your checking. We are very sorry that your experience did not reach your expectations. If you want to answer our email we will know better about this. Anyway we will take the right measure to keep a very good level of service 24/7. We hope to welcome you again. Nicolas Premier Reception Manager Mercure Pont d'Avignon

H. Couples - 09/06/2018 AccorHotels certified review
« Lovely home away from home »

Excellent location, walking distance to main attractions such as Pont Saint Bénezet and Palais des Papes. Room is clean and quiet. We appreciated the courtesy and professionalism of the staff. I thought I paid for the non-refundable reservation for two people, but the confirmation showed only for one, likely due to an overlook on my side. The staff was accommodating who proposed an additional charge for one person's breakfast instead of changing the entire reservation. We truly enjoyed our stay as a result of the ideal location, the quality service and facility. I would highly recommend this hotel to whomever wishes to explore Avignon. Great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for your feedback on your stay. We appreciate your comment and we are glad you enjoyed your stay. We hope to see you back soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Family - 08/06/2018 TripAdvisor review
« Clean and good location for car park to visit town »

Clean new hotel and car park is accessible from just outside the wall of the town. But not easy to load and unload luggages. And you need to park the car up the carpark which is accessible from a maze of staircase. This carpark is good to access for visiting Avignon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aero7775, Thank you for your review on your stay. We apologize for the parking, for next time if you stop to the drop-off first you won't have to carry your luggages all the way down and we can help you to bring them to reception from the drop-off.

Jason W. Couples - 17/05/2018 AccorHotels certified review
« GOOD STAY »

The room is cozy, and the front desk is very nice to give us some local information of this city. The location is quite near to the main tourism spots, like plais de pope. We really enjoy the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your review on our hotel. We are glad you enjoyed your stay in our hotel and we hope to see you back very soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Michael T. Couples - 15/05/2018 AccorHotels certified review
« Excellent hotel in the heart of the City »

We chose to stay for two nights at Mercure Pont d'Avignon Centre as part of our longer trip to Provence. This was our first visit to this vibrant and cultured city and we were so pleased that we chose his hotel. The staff on reception were extremely courteous and helpful and checking-in was simple. Our privilege room was spotlessly clean with a nice view from the window. Buffet breakfast on both mornings was plentiful and of good quality. The bar area was spacious and well attended by the staff on our first night. Our only issue was that on the second night we were unable to obtain a drink in the bar having returned to the hotel at approximately 10.30pm. The bar should have closed at 11.00pm. Other than this small matter our stay was memorable and we shall certainly return to this hotel another time but for a longer break. Our compliments to all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you very much for your review. We are happy to read that you had a nice stay in our hotel. We apologize for this evening at the bar, our bartender had to leave earlier than expected, exceptionally. We hope to see you back very soon for a longer stay. Nicolas Premier Reception Manager Mercure Pont d'Avignon

A F. G. Friends - 14/05/2018 AccorHotels certified review
« Not the best Mercure »

Good location, friendly, helpful staff, but room small and gloomy. Beds were hard and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Thank you for taking time of sharing your experience. We are happy you enjoyed your stay with us. We are sorry that the bedding did not suit you, we do change very regularly our mattresses and bed bases so that it is always more comfortable. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Brian K. Families - 14/05/2018 AccorHotels certified review

nice hotel in quiet but central position .very helpful and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your feedback on your stay in our hotel and on our staff. We are glad you spent a nice time with us and we hope to welcome you back very soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Anon Couples - 12/05/2018 AccorHotels certified review
« Very comfortable and good service. »

Stayed here several times on our annual trip to Cannes. Very good location with easy parking in central area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for your feedback. We are glad that you spend a good night in our hotel in Avignon on your way to Cannes and we hope to see you again soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Steve A. Friends - 11/05/2018 AccorHotels certified review
« Lovely Hotel and Room in a fabulus location and the stafff were all very helpful and friendly too. »

The hotel was excellent and the room and facilities were just as stated and expected. The Hotel is in a wonderful location and was clean, tidy and the staff all very friendly and helpful. The only areas of improvement to note was that at breakfast some of the items were not checked or replenished often enough and the scrambled egg was in very short supply and quite often too dry and hard. The Bluetooth unit in one room did also not work and the room door lock would often not open with the access card . But these minor items did not spoil the experience in any way and we all had a really wonderful long weekend at the hotel and would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for taking time sharing your experience in our hotel. We are really glad to read that you spent a pleasant stay with us. I would liket to apologize for the breakfast, I can assure you that we took note of your remarks and we are going to make sure that won't happend again. For the bluetooth unit in the room, did you tell reception? We could have send you the service technician to fix it. The room keys, they are very sensible to electronic devices and might be disconneted. I would like to apologize for the inconvenience. We will be very happy to welcome you back anytime you want to come back. Nicolas Premier Reception Manager Mercure Pont d'Avignon

Suzanne J. Families - 02/03/2018 AccorHotels certified review
« Suzanne Jacksn »

All the staff at the hotel were extremely helpful & spoke excellent English which was great. Thank you very much for all your help

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement / Reception Manager

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