Hotel - Mercure Pont d'Avignon Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Pont d'Avignon Centre Hotel

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4.0/5 647 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 135.00 EUR Non member rate
From 128.25 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 8  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

  • 87 rooms
  • 87 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 9 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,585 reviews

Our guest reviews for Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 647 reviews
AccorHotels certified review
H. Couples - 09/06/2018
« Lovely home away from home »

Excellent location, walking distance to main attractions such as Pont Saint Bénezet and Palais des Papes. Room is clean and quiet. We appreciated the courtesy and professionalism of the staff. I thought I paid for the non-refundable reservation for two people, but the confirmation showed only for one, likely due to an overlook on my side. The staff was accommodating who proposed an additional charge for one person's breakfast instead of changing the entire reservation. We truly enjoyed our stay as a result of the ideal location, the quality service and facility. I would highly recommend this hotel to whomever wishes to explore Avignon. Great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for your feedback on your stay. We appreciate your comment and we are glad you enjoyed your stay. We hope to see you back soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

TripAdvisor review
Family - 08/06/2018
« Clean and good location for car park to visit town »

Clean new hotel and car park is accessible from just outside the wall of the town. But not easy to load and unload luggages. And you need to park the car up the carpark which is accessible from a maze of staircase. This carpark is good to access for visiting Avignon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aero7775, Thank you for your review on your stay. We apologize for the parking, for next time if you stop to the drop-off first you won't have to carry your luggages all the way down and we can help you to bring them to reception from the drop-off.

AccorHotels certified review
Jason W. Couples - 17/05/2018
« GOOD STAY »

The room is cozy, and the front desk is very nice to give us some local information of this city. The location is quite near to the main tourism spots, like plais de pope. We really enjoy the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your review on our hotel. We are glad you enjoyed your stay in our hotel and we hope to see you back very soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
Michael T. Couples - 15/05/2018
« Excellent hotel in the heart of the City »

We chose to stay for two nights at Mercure Pont d'Avignon Centre as part of our longer trip to Provence. This was our first visit to this vibrant and cultured city and we were so pleased that we chose his hotel. The staff on reception were extremely courteous and helpful and checking-in was simple. Our privilege room was spotlessly clean with a nice view from the window. Buffet breakfast on both mornings was plentiful and of good quality. The bar area was spacious and well attended by the staff on our first night. Our only issue was that on the second night we were unable to obtain a drink in the bar having returned to the hotel at approximately 10.30pm. The bar should have closed at 11.00pm. Other than this small matter our stay was memorable and we shall certainly return to this hotel another time but for a longer break. Our compliments to all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you very much for your review. We are happy to read that you had a nice stay in our hotel. We apologize for this evening at the bar, our bartender had to leave earlier than expected, exceptionally. We hope to see you back very soon for a longer stay. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
A F. G. Friends - 14/05/2018
« Not the best Mercure »

Good location, friendly, helpful staff, but room small and gloomy. Beds were hard and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Thank you for taking time of sharing your experience. We are happy you enjoyed your stay with us. We are sorry that the bedding did not suit you, we do change very regularly our mattresses and bed bases so that it is always more comfortable. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
Brian K. Families - 14/05/2018

nice hotel in quiet but central position .very helpful and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for your feedback on your stay in our hotel and on our staff. We are glad you spent a nice time with us and we hope to welcome you back very soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
Anon Couples - 12/05/2018
« Very comfortable and good service. »

Stayed here several times on our annual trip to Cannes. Very good location with easy parking in central area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Harrison, Thank you for your feedback. We are glad that you spend a good night in our hotel in Avignon on your way to Cannes and we hope to see you again soon. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
Steve A. Friends - 11/05/2018
« Lovely Hotel and Room in a fabulus location and the stafff were all very helpful and friendly too. »

The hotel was excellent and the room and facilities were just as stated and expected. The Hotel is in a wonderful location and was clean, tidy and the staff all very friendly and helpful. The only areas of improvement to note was that at breakfast some of the items were not checked or replenished often enough and the scrambled egg was in very short supply and quite often too dry and hard. The Bluetooth unit in one room did also not work and the room door lock would often not open with the access card . But these minor items did not spoil the experience in any way and we all had a really wonderful long weekend at the hotel and would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Sir, Thank you for taking time sharing your experience in our hotel. We are really glad to read that you spent a pleasant stay with us. I would liket to apologize for the breakfast, I can assure you that we took note of your remarks and we are going to make sure that won't happend again. For the bluetooth unit in the room, did you tell reception? We could have send you the service technician to fix it. The room keys, they are very sensible to electronic devices and might be disconneted. I would like to apologize for the inconvenience. We will be very happy to welcome you back anytime you want to come back. Nicolas Premier Reception Manager Mercure Pont d'Avignon

AccorHotels certified review
Suzanne J. Families - 02/03/2018
« Suzanne Jacksn »

All the staff at the hotel were extremely helpful & spoke excellent English which was great. Thank you very much for all your help

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement / Reception Manager

AccorHotels certified review
As Business - 21/02/2018
« Profesional staff »

Nothing to complain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Qazwsx Families - 17/01/2018
« Terrible experience »

The room is smelly, no slippers, no bottle water, forgot my ipad in the room and called back but no response. No one is helping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNJIE WANG, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry about you iPad loss, but our housekeeping manager checked well your rooms many times and unfortunately, we did no find anything. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures for the bad smellings in the room. The slippers (and many amenities: free softs drinks, nespresso machine, bathrobe...) are part of the Privilege room. For your next stay, for only 30€ more, do not hesitate to book this type of room! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Andrew Business - 24/11/2017
« Decent hotel in great location »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Julien. Reception department.

AccorHotels certified review
Janos Couples - 10/11/2017
« Relaxing hotel at a wonderful location »

We had no problems during our 5 nights stay: the hotel staff was friendly and polite, the breakfast was OK and the location of the hotel was just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Premier Reception Manager

AccorHotels certified review
Daniel Families - 06/11/2017
« Short to give an opinion »

Room was a bit small

AccorHotels certified review
Keithp Couples - 12/10/2017
« Very convenient location to Avignon bridge and Palace Des Papes. A bit of a hassle to access with heavy suitcases ( stairs access, no ramps). »

All but one staff member very helpful and friendly. Patient with our attempt at speaking french, and helpful with pronunciations, and corrections to tenses when we strayed. Their english MUCH better than our french. Good breakfast. Smallish but adequate room. Very comfortable bed.

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Pleasant,efficient hotel, well located and comfortableOverall very good »

Overall very good

AccorHotels certified review
D S. Friends - 08/10/2017
« Very good »

The only issue was to load the suitcases into the car there was no lift to the exact level of the car park

AccorHotels certified review
Ian Couples - 04/10/2017
« A pleasant stay. »

Good for the most part. Some irritants.

AccorHotels certified review
Brant Couples - 02/10/2017
« Hotel facilities and room wonderful, lack of knowledge of parking created some frustration on check in! »

The room and amenities were truly excellent and we had a wonderful stay. The hotel facilities ranging from breakfast room to lounge to outdoor patio were very good. The front desk staff were generally very courteous and helpful both in terms of offering a brief outline of the marvelous walled city and suggestions of restaurants. We had asked for an iron but staff advised they could not locate one so never got one.....a minor irritant but hardly a major problem. Our major problem was not being aware that there is no elevator from parking to the facility and no valet service, so we ended up carting our luggage from indoor parking facility to the hotel for check in which was a hike and a surprise at the end of a long days drive!

AccorHotels certified review
Andreas Business - 29/09/2017
« Good quality hotel but has its price »

Everything went well, expectations were fulfilled, and they were not totally modest in view of the price. Ideal location, nice breakfast, friendly staff, clean and quiet rooms.

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