Hotel - Sofitel Marseille Vieux Port
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Sofitel Hotel

Sofitel Marseille Vieux Port Hotel

36, boulevard Charles Livon 
13007  MARSEILLE
FRANCE

2,254 reviews
TripAdvisor Rating Based on 2,254 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,561 reviews

Our guest reviews for Sofitel Marseille Vieux Port

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,254 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
C. K. Y. Couples - 12/08/2017
« Polite and helpful staff »

The staff is polite and helpful. The room is clean and the restaurant has a breathtaking harbour view.

AccorHotels certified review
Amanda B. Couples - 07/08/2017
« The hotel was as good as we expected it to be »

We had a lovely 4 nights in your hotel. We enjoyed being able to walk to the city but still be away from too much noise. One of the highlights of our stay was a wonderful dinner in your restaurant where we loved the food and the view.

AccorHotels certified review
Hhh Families - 05/08/2017
« nice place »

after having difficulty in finding the hotel (many problems underway, works etc... ) the concierge asked us if we wanted to clean the vehicle which was a great idea. Very kind staff, very helpful and dynamic, ex; in the bar on the wonderful deck; also the man who showed the room very nice and also very joyful everyone which is a very nice feeling for a customer;

AccorHotels certified review
Anonymous Families - 31/07/2017
« Great experience »

The staffs especially check in - out charging are very friendly. The room was clean, bath tub was spacious and amenities were great. View of the room was really nice and unforgettable.

TripAdvisor review
YankeeFan67 Couples - 29/07/2017
« V posh! »

Beautiful hotel. Great location. Easy walk to port. Quick uber anywhere. Could use a more casual bar area or coffee station. Bedroom was immaculate with great large multi function shower. Spa pool was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel for your stay in Marseille and for sharing your experience. We are delighted to read that you enjoyed the location of our hotel as well as our Spa and our confortable rooms. Your satisfaction is our best reward! However we are sorry that the the bar as not up to your expectations. We look forward to have the pleasure to see you back soon for a new experience at the Sofitel Marseille Vieux Port. Best regards, Camille V, Guest Experience Manager

AccorHotels certified review
Birgitta R. Friends - 24/07/2017

The view from the breakfast room was superb. The pool area was not up to the standard of a 5 star hotel. Too small and to crowded with a lot of small children.

AccorHotels certified review
Aude P. Families - 18/07/2017
« escapade bleue »

excellente, tres reposante

AccorHotels certified review
Anonymous Business - 14/07/2017

Great location and a nice room with a terrace on the port.

AccorHotels certified review
Joost Business - 12/07/2017

perfect

AccorHotels certified review
Bruce M. Couples - 09/07/2017
« Overall mostly good »

Pluses 1 Very good room with an excellent view of the port area 2 Breakfast location equally good 3 Spa was also good to use Negatives 1 Checking out took too long - the first version of the bill charged for 3 nights car parking when we only had one. There was also an unidentified charge in the bill that also was not ours. Cancelling these charges and reissuing the bill took 1/2 hr and we almost missed our train to the next destination. 2 The Fast Checkout bill arrived in our email inbox 60 mins after we had checked out and paid - if you want a fast checkout then present the bill at 10am on the day so errors can be investigated and fixed. 3 On the night of dining at the restaurant - the incorrect price was charged for the bottle of wine that we ordered. I fail to understand how the wrong price could have been put onto the bill for the bottle of wine that we selected. 4 On the morning of the last day it seemed that the waitstaff were not as attentive as the previous days, they failed to ask whether we wanted coffee or tea - I had to get their attention to alert them - the waitperson then brought one cup of coffee and a pot of tea but no tea cup. I again had to ask another waitperson for a cup - he gave me a mug!

AccorHotels certified review
Anonymous Couples - 07/07/2017

We found the hotel extremely comfortable and catered for all our needs. The staff at reception were exceptionally helpful - particularly Djamila - in dealing with several queries. Our main criticism would be with the very high price for drinks in the hotel bar. Otherwise we thoroughly enjoyed our stay.

TripAdvisor review
Family - 05/07/2017
« One night in Sofitel Marseilles »

We only had one day in the hotel. Could only check in at 4 p.m. Decided to spend our time at the pool waiting for our room. The pool was awful. Very crowded very dirty water and faeces floating near the surface! No attendant on duty. One arrived about two hors after our arrival to remove the human excrement and then proceeded to pour in copious quantities of chlorine powder. The pool was unusable for another two hours after treatment. Filter not working properly as water was cloudy. All in all not a pleasant experience. For the rest the hotel was average. Five star prices, thee star quality.

AccorHotels certified review
Alana Friends - 29/06/2017
« Lack of customer experience several times. »

The accommodations at the hotel were very nice and the receptionist was very kind upon arrival. Several instances happened that have made me quite disappointed. Please see below: 1) I got a drink at the rooftop bar and provided 100 euros in cash, asking for change. I waited very patiently for it, but no one brought my change back to me. When I went up and asked for it, they didn't know where it was and they argued in front of me. 2) We ordered a taxi at the front desk to take us to the airport, and the receptionist ensured us that all taxis accepted credit cards. This taxi did not accept credit cards, and we did not have any cash because we were told we didn't need it. It was an incredibly bad experience. 3) I have an unknown charge on my credit card from the hotel. I have sent 3 emails asking what I've been charged for, and no one has responded. This is a fraudulent charge that must be removed.

AccorHotels certified review
Roberto Couples - 29/06/2017
« Great location, comfort and service! »

My wife and I spent two nights at your hotel during our first visit to Marseille. Very welcoming and efficient staff started things well. The room was comfortable and the view of the port and the city was amazing. Overall a very relaxing and enjoyable stay. Definitely returning!

AccorHotels certified review
Dmel Couples - 27/06/2017

Staff was very helpful, we checked in before room was ready and we got a call when I was available. And our love gage was taken directly there once it was available. Great restaurant in hotel too and great location in the vieux port, we could walk safely to our even on the vieux port

AccorHotels certified review
Nicolo L. Families - 25/06/2017
« Mr »

WE LIKED EWERY SINGLE MOMENT

AccorHotels certified review
Frank Families - 21/06/2017
« Best Hotel in Town due to remarquable Team and of course supberbe view!! »

To be honest all went perfeclty good on our 3 day stay! superbe Room with tremendous view on the Vieux. Excellent and various Breakfast Buffet, same at the brasserie a special note for the Risotto Marseille style

AccorHotels certified review
Alan H. Couples - 20/06/2017
« Enjoyable stay in friendly and beautifully situated hotel. »

Very comfortable room and an excellent breakfast with stunning views. Very friendly staff. We had some problems opening the room safe.

AccorHotels certified review
Annick H. Business - 19/06/2017

Meeting assistance, catering and accommodation were very well taken care of. Main complaint from our guests (meeting participants) was the service at check-in on arrival. When a group of 4 couples arrived on Sunday midnight, it took 40 minutes to be checked in. Same complaint from other participants, that assistance at the Reception desk was quite slow. Also, when a dedicated person is allocated to assist a meeting, then it is expected that there is just 1 email address for request for help to be used for that person. Through just 3 days, the email addresses constantly changed which makes it difficult to get assistance quickly. One of the consequences was that my CEO did not receive a requested print before having to leave to catch is flight. Request was sent at 12.15 midday, and 2 hours later, I still did not get the print.

AccorHotels certified review
Geraldine Families - 11/06/2017
« Wonderful »

A wonderful stay in the hotel. Staff and service was excellent. A friendly warm atmosphere at all times. Amazing views from the hotel. Fantastic restaurant pm the top floor.

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