Hotel - Sofitel Marseille Vieux Port
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Sofitel Hotel

Sofitel Marseille Vieux Port Hotel

36, boulevard Charles Livon 
13007  MARSEILLE
FRANCE

2,198 reviews
TripAdvisor Rating Based on 2,198 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Hotel location

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,416 reviews

Our guest reviews for Sofitel Marseille Vieux Port

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,198 reviews
Certificate of excellence 2016
AccorHotels certified review
Frank Families - 21/06/2017
« Best Hotel in Town due to remarquable Team and of course supberbe view!! »

To be honest all went perfeclty good on our 3 day stay! superbe Room with tremendous view on the Vieux. Excellent and various Breakfast Buffet, same at the brasserie a special note for the Risotto Marseille style

AccorHotels certified review
Alan H. Couples - 20/06/2017
« Enjoyable stay in friendly and beautifully situated hotel. »

Very comfortable room and an excellent breakfast with stunning views. Very friendly staff. We had some problems opening the room safe.

AccorHotels certified review
Annick H. Business - 19/06/2017

Meeting assistance, catering and accommodation were very well taken care of. Main complaint from our guests (meeting participants) was the service at check-in on arrival. When a group of 4 couples arrived on Sunday midnight, it took 40 minutes to be checked in. Same complaint from other participants, that assistance at the Reception desk was quite slow. Also, when a dedicated person is allocated to assist a meeting, then it is expected that there is just 1 email address for request for help to be used for that person. Through just 3 days, the email addresses constantly changed which makes it difficult to get assistance quickly. One of the consequences was that my CEO did not receive a requested print before having to leave to catch is flight. Request was sent at 12.15 midday, and 2 hours later, I still did not get the print.

AccorHotels certified review
Geraldine Families - 11/06/2017
« Wonderful  »

A wonderful stay in the hotel. Staff and service was excellent. A friendly warm atmosphere at all times. Amazing views from the hotel. Fantastic restaurant pm the top floor.

AccorHotels certified review
Anonymous Business - 11/06/2017
« Stunning View from my room »

What a stunning view from my room! The breakfast was delicious. I liked it very much. Thank you!

AccorHotels certified review
Anonymous Families - 06/06/2017

very good

TripAdvisor certified review
Business - 06/06/2017
« Sofitel a very good experience »

We had a very good experience my partner lost her expensive sunglasses in the hotel the staff found them and she got them back. Happy! A very good location with a splendid view. Nice restaurant and a very friendly staff. What do you want more?

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We wanted to thank you for your comment and for taking the time to share your experience on Trip Advisor. We are delighted to read that you enjoyed your experience with us and you enjoyed the attentive service of our staff. All the Sofitel Marseille Vieux Port team warmly thank you for your very good grades and the kindness of your writings! This encourage us to continue our efforts in our quest for '' excellence ''. Your satisfaction is our best reward! Best regards, Camille V, Guest Experience Manager

AccorHotels certified review
Peter V. O. Business - 04/06/2017
« We experienced what we expected from Sofitel in he positive way »

Simply good

AccorHotels certified review
Anonymous Couples - 03/06/2017
« Nice »

Good location, rather well-maintained property. Personnel could be a little bit more welcoming.

TripAdvisor certified review
Family - 28/05/2017
« Fine, not perfect »

Our family stayed in the hotel for five nights. We had a room with a nice balcony. The view from our room as well as from the restaurant was very beautiful. You could see the harbour and the city. I would say that it must be one the best ones in Marseille. Our room was ok, but you could expect more in a luxury hotel. It was ok, but nothing special. There is a restaurant/bar right next to the hotel. It was a bit disturbing that the music coming from the restaurant was very loud every night except one. If I had known this, I might have chosen a different hotel. The cleaning ladies did their job but almost everytime we found some trash in our room after they had left. Otherwise the staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your family stay in Marseille. It is a pleasure to read that you enjoyed our magnificient view over the old harbor. We have taken in considerations your remarks regarding the cleaning of the room, and the noise pollution. Your feedback regarding this point has been shared to our Housekeeping Management and the other department. We hope that you will renew your confidence and your next stay will meet to benefit your expectations and wishes. Best regards, Camille V, Guest Experience Manager

AccorHotels certified review
Jerry L. Families - 25/05/2017
« Friendly staff »

Received a warm reception from first to last encounter with all staff. Beautiful location. Good accommodations and excellent breakfast.

AccorHotels certified review
E C. Business - 22/05/2017
« Great moment with a nice view »

Enjoyed 1 night in this great location, fantastic breakfast, nice spa and pool. Will come back

AccorHotels certified review
Craig C. Business - 22/05/2017
« Wonderful visit to Marseille  »

Excellent

AccorHotels certified review
David L. Business - 22/05/2017
« Clean hotel, friendly staff, room not equipped to handle much more than a single change of clothes »

I enjoyed the stay very much but there is very little closet space, no drawers and a small shelf is not a desk.

AccorHotels certified review
Linda N. Business - 21/05/2017
« Very disappointint »

Having regularly stayed at this hotel over the last few months, I was very disappointed with the last experience. A large public event was taking place on our second night which meant that the roof terrace was not available. No warning was given at the time of booking and no alternative areas were offered to guests. When trying to order drinks at the downstairs bar we were told that there were no glasses as they had all been taken upstairs for the event. This was just one example - there are more.

AccorHotels certified review
Philip H. Couples - 17/05/2017
« Beautiful hotel »

Perfect location and perfect hotek

TripAdvisor certified review
kymy11 Couples - 17/05/2017
« Fabulous view! »

Room is enough spacious and staff were so nice. Breakfast buffet was fantastic as reputation. Calm environment but located within walking distance from Metro station and restaurant area 'Opera'. I will stay again.

AccorHotels certified review
Candice Families - 16/05/2017
« Lovely staff, beautiful hotel, excellent food »

We had a lovely time and felt very welcomed by the staff, the hotel suite was very comfortable

AccorHotels certified review
Roy C. Friends - 14/05/2017
« Comort »

Extremely comfortable and convenmient. No complaimts

AccorHotels certified review
Lap-chi L. Couples - 14/05/2017
« a wonderful stay in Marseille »

we are pampered with luxury , all staff are friendly & helpful, Sarah the front desk did an extra work to provide us all the need , bottle of water or shampoo & conditioner , she personally bring them to our room it is a personal touch of the service

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