Hotel - Sofitel Marseille Vieux Port
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Sofitel Marseille Vieux Port Hotel

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4.5/5 2,364 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 167.20 EUR Non member rate
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Check-in from 16h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,986 reviews

Our guest reviews for Sofitel Marseille Vieux Port

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,364 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Eric B. Couples - 16/11/2017
« Great experience »

Just too short. one safety issue in the shower of the room, the rest was just perfect

AccorHotels certified review
Waddah D. Families - 09/11/2017

Great staff and exceptional concierge

AccorHotels certified review
Dee Couples - 31/10/2017
« Not 5 star »

Not up to usual Sofitel Standards. Friendly staff but facilities and overall service below standard

AccorHotels certified review
Dr. R. D. R. Couples - 26/10/2017
« Dr. Rockey du R. »

Beautifully situated. Very accessible. Very Good front house service. Carpet in room a bit worn & some paint chips quite noticeable.

AccorHotels certified review
Cj B. Couples - 25/10/2017
« Nice hotel, great staff, room was too warm »

Nice hotel, excellent location, and super staff. the room was nice but too warm. AC was not strong enough.

AccorHotels certified review
Dirk Couples - 16/10/2017
« Last minute stay to celebrate my wife's birthday »

Hotel staff was so kind and helpful even without reservation and before getting to the hotel. I was calling from the highway traveling from Bordeaux to Marseilles and wanted to stay at this hotel to celebrate my wife's birthday given Sofitel's view of the old harbor. This was a last minute decision and the hotel staff was so great that we ended up staying 2 days more.

AccorHotels certified review
Ashley O. Business - 09/10/2017
« A good hotel and quick-reacting staff »

Good judgements sorted out a couple of issues at the start, but thereafter all well Great terrace bar Parking a bit naff in that it is shared with the Novotel next door, as is the pool, which begs the question, why not stay there and use the Sofitel amenities?? Simple answer - try the pillows!! Try the mattress!!

AccorHotels certified review
Tarek I. Couples - 09/10/2017
« Peaceful and luxury »

It was short but nice and peaceful

AccorHotels certified review
Vijaya K. Business - 07/10/2017
« Great atmosphere with excellent customer service. »

It was a business trip and I also hosted a dinner at the famous restaurant of the hotel for my client. It was a short but memorable stay.

AccorHotels certified review
Dawn P. Couples - 06/10/2017
« Great location, poor service »

The hotel is in a fantastic location in the old port, and the views from the rooftop bar and restaurant are stunning. Our room had some good elements - a refurbished bathroom, a really comfy bed and a great terrace. However, the rest of the room needed some attention (cables hanging from the tv, a sofa that was in desperate need of reupholstering etc...) which is unusual for a 5* Hotel. However, the low rating I’ve guven in this review relates to the service we received. The staff on the front desk were good, the ones in the bar exceptional but those in the breakfast room were poor. On the Saturday things were really chaotic - no plates or forks were available when we arrived and food seemed to be replenished in a very erratic way. Things were worse on Sunday when, because of the weather, there weren’t enough seats for everyone when we arrived at about 10.10. The person on the front desk was clearly flustered and was taking down peoples’ room numbers and advising that the wait for a table would be about 15 - 20 minutes. We therefore decided to go back to our room and read on the terrace for the duration. We returned to the Breakfast Room at approximately 10.30 only for the same member of staff to start shouting at us. Apparently we should’ve waited (in the already cramped lobby area) and not gone back to our room as she had now given our table away. I have never been spoken to in this manner in a 1* hotel never mind one that claims to be 5*. The way in which the Breakfast Room is managed needs to be looked at urgently and the member of staff in question should be retrained as soon as possible. I understand that some guests may have been less than courteous to her, but she spoilt our entire stay and we would seriously question whether we would visit again because of her attitude.

AccorHotels certified review
Steve Couples - 04/10/2017
« Steve »

Generally pleasant experience

AccorHotels certified review
F. Friends - 03/10/2017

We wanted to have a breakfast at 9:30 (opening our is until 11:00), as we have arrived there, we have been told to wait for over 40 minutes. As we were in a hurry, we could not wait for 40 minutes. So we went to the reception to ask any kind of compliment. Where we also waited another 10 minutes for the manager on duty. Whom also could not help us, in any ways. He only said "you should wait for your turn". We think to wait for 40 minutes in a 5 star hotel for a breakfast, and the attitude of the manager are unacceptable.

AccorHotels certified review
Brigitte C. Couples - 03/10/2017
« Very nice and efficient »

Room was great , good service Everybody working at the concierge desk was outstanding

TripAdvisor review
Business - 02/10/2017
« Sofitel marseille Vieux Port »

Fine, except that you can hardly get anything to eat in the restaurant in the afternoon apart from a cheeseboard and maybe some crude ham and French fries ... a better selection of sandwiches would be more becomingly to a 5 star hotel ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for wanted to discover the Sofitel Marseille Vieux Port. The Brasserie Le Carré is welcoming you all day long. From 3 pm to 6 pm, the restaurant offers a reduced menu with : Cesar Salad, Club sandwich, Gourmet Burger, linguine with carbonara or bolognese sauce, beef filet, ice cream,... The satisfaction and the well-being of our guests is the most important for us, be sure that it is a huge disappointment to read that you could not enjoy the exceptional experience that we work every day to offer. We look forward to have the pleasure to see you back soon in the beautiful city of Marseille Best regards, Camille V, Guest Experience Manager

TripAdvisor review
853ritchies Couples - 01/10/2017
« Very comfortable hotel in a great location »

We stayed in the hotel for three nights. Checkin was quick and flawless, the room was very comfortable and had a fantastic view of the Port. The welcome drink for me and my wife in the Dantes Lounge was most welcome after the train journey from Barcelona. The view from the lounge at night was breathtaking. The room was large and comfortable with a large terrace facing the Port. Could easily have stayed here for a couple of weeks. The only downside was the lack of USB ports in the room and haphazard service during breakfast on our last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your stay in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Your feedback regarding the improvements to bring to our rooms and breakfast were considered with the greatest attention and communicated to our Management Team. We would be delighted to welcome you again for your next stopover in Marseille for another excellent moment! Best regards, Camille V, Guest Experience Manager

AccorHotels certified review
Eaa1947 Couples - 29/09/2017
« Excellent location for a hotel in Marseilles, fantastic views all around »

We managed to get an upgrade which was fantastic. Room with a terrace opposite the port, the fort and the cathedral in the back. Breakfast room is excellently located with both indoor and outdoor eating places with very good views. Good choice of foods and drinks at breakfast and dinner was superb. They even catered to a Vegetarian, not so common in France where the attitude is 'we have got what we have got, take it or leave it". Very helpful concierge desk.

AccorHotels certified review
Dr P. M. Couples - 28/09/2017
« Absolutely first class in every respect »

The welcome, coupled with the friendly and efficient service made the stay a delight but the whole ambience of the hotel added to this. Our needs were anticipated and met; staff were superlative in their care. Add to this an exquisite restaurant, excellent location and stunning views; it is a hotel we shall certainly want to return to.

AccorHotels certified review
Ann P. Friends - 20/09/2017
« excellent in parts but also terrible in parts »

The room was lovely and clean, the staff at reception were helpful and pleasant and on Monday the service at breakfast was good but over the weekend it was difficult to get served and the one evening we tried to get a drink in the roof top bar it was impossible. I finally managed to order a drink after waiting but then waited again for half an hour when despite the waiter telling me it was coming I never got my glass of white wine. To add insult to injury the drink was charged to my friends who had already had their drink. This was not just because the bar was busy, it was, but other people got saved before us. Some of the staff were very friendly and helpful but some were very rude and would make me hesitate to recommend this hotel to anyone. It is a shame because other members of the hotel staff were professional, we had no complaint about them. I suggest revving staffing levels over the weekend and perhaps a little retraining ...

AccorHotels certified review
Michael Couples - 20/09/2017
« Disappointing »

This was our fourth stay at Sofitel Vieux Port and this year we were rather disappointed. We had a Luxury room with Vieux Port view. We had done the online checking to make it faster upon our arrival at the hotel . When we arrived we were directed to the wrong room number, consequently we tried again and again to unlock the room door unsuccessfully and we had to return to the checking desk to clarify the situation. They realized then that they had given us a wrong room number. Annoying waste of time, specially when you are tired and arriving from a 14 hour flight from overseas. Then we learned that the restaurant was closed on Mondays, rather unfortunate for a restaurant inside an hotel. Last but not least, we couldn't sleep until midnight due to very loud music coming from a nearby night club. Not what we should expect from a 5 star hotel.

AccorHotels certified review
Vera D. Couples - 19/09/2017
« Vera D. »

The hotel staff were excellent, they spoke very good English and were very polite. They answered all our queries and we enjoyed our stay with Sofitel. We will use Sofitel again in the future. Thank you for making our stay so good!

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