Sofitel Marseille Vieux-Port Hotel 5 stars

TripAdvisor rating 4.5/5 2,812 reviews
Sofitel Marseille Vieux-Port
See on a map
+ 30 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Outstanding 180° panorama

  • A myriad of viewpoints

  • A spectrum of flavors to discover

  • Enjoy a spot of relaxation and well-being in the So Spa

  • An exceptional Sunday Break every Sunday

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
Information message

Our heated outdoor pool is open from April to October.

Hotel location

Sofitel Marseille Vieux-Port

36, boulevard Charles Livon
13007
marseille
france

Tel: +33491155900

Fax: (+33)4/91155950

Contact email

Check-in from 16h00

Check out up to 12h00

  • Vieux port :   83 LIVON ST MAUR

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By boat

    PORT MARSEILLE At 3km / 1.88 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 30km / 18.75 miles

  • By train

    MARSEILLE ST CHARLES At 3km / 1.88 miles

GPS :43.292332, 5.361028

Currently, close to our hotel

Horizontal Alphabet (black), exhibition

From 25/08/2017 to 25/08/2019

At 377 m

Old Port of Marseille, walk

From 01/01/2018 to 31/12/2019

At 806 m

La Major Cathedral, Marseille, visit

From 01/01/2018 to 31/12/2019

At 813 m

De Calais, Bruno Serralongue, exhibition

From 30/06/2018 to 19/08/2019

At 1.1 km

Basilica of Our Lady of the Guard, Marseilles, visit

From 01/01/2019 to 31/12/2019

At 1.2 km

La Canebière in Marseilles, visit

From 01/01/2018 to 31/12/2019

At 1.5 km

Château d'If in Marseille, tour

From 01/01/2019 to 31/12/2019

At 3.2 km

Château Borely, Marseille, tour

From 01/01/2016 to 31/12/2019

At 4.3 km

Our accommodations

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

SUPERIOR ROOM - 1 double bed, access to the fitness room and So Spa

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM - 1 double bed, access to the fitness room and So Spa

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

LUXURY ROOM, 1 double bed, terrace, old port view, fitness and So Spa access

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Harbour view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

LUXURY ROOM - Beautiful view of the Old Port, 1 double bed, access to fitness room and So Spa

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Harbour view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

LUXURY ROOM - Beautiful view of the Old Port, 1 double bed, access to fitness room and So Spa

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM - 1 Queen bed, balcony with harbor view

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Harbour view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Standard Family Suite with 2 connecting rooms

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

OPERA SUITE - Top floor, breathtaking view of the Old Port, separate lounge

  • Max. number of persons: ‌3
  • Area: From 60
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Prestige Suite, Top floor, breathtaking view of the Old Port, private fully-equipped lounge

  • Max. number of persons: ‌3
  • Area: From 90
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

LES TROIS FORTS

Type of cuisine: Mediterranean

Les Trois Forts offers subtle Mediterranean cuisine from Chef Dominique Frérard with his famous breakfast of local products. Combine taste sensations with cultural beauty while taking advantage of the open air terrace. Closed Sundays and Mondays.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CARRE

Type of cuisine: Mediterranean

Carré Bistromanie and terrace: a new brasserie that is as chic as it is trendy. Delight in our luxury French cuisine, from breakfast to dinner, indulging in lunch and pastries in between.

Lunch

10:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DANTES SKYLOUNGE

Photo non contractuelle / Strictly non binding

The Dantès Skylounge Bar with terrace measuring 1615 sq. ft. (150 m²) offers sweeping views of Marseilles, the MuCEM and the sea. Curl up in a cozy armchair and take in the spectacular view while our bar staff take care of the rest.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 193 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

6,397 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,812 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Couples - 17/06/2019 AccorHotels certified review

Excellente

Monsieur T., Nous vous remercions d’avoir choisi le Sofitel Vieux Port pour séjourner à Marseille et pour le temps que vous avez consacré à compléter notre questionnaire de satisfaction. Nous sommes très soucieux de l’opinion de nos hôtes et extrêmement sensibles aux clients qui prennent le temps de nous faire part de leurs impressions. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et que l’ensemble de nos services ait été à la hauteur de vos attentes. Dans l’attente et le plaisir de vous accueillir à nouveau dans notre maison, veuillez recevoir Monsieur, nos respectueuses salutations. Bien cordialement, Nassima A, Directrice Hébergement

The perfect stay!

Customer review rating 4.6/5

Elisabeth S. Families - 11/06/2019 AccorHotels certified review

Sofitel had everything covered for us - spectacular views, location and service. We will definitely be coming back and thank you!

Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima.A Room Division Manager

Comfortable and relaxing

Customer review rating 4.6/5

Debbie S. Couples - 11/06/2019 AccorHotels certified review

Wonderful. We were concerned about the loud music until 11:30p.m. on a Sunday night from the neighboring bar roof top.

Disappointing

Customer review rating 4.6/5

Stephane C. Families - 09/06/2019 AccorHotels certified review

The room was not clean The lunch food was not good

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager

overall a good stay

Customer review rating 4.6/5

Michael F. Families - 06/06/2019 AccorHotels certified review

beautiful hotel. the staff at concierge and reception both very friendly and efficient. Room well appointed; could do better in terms of cleanliness and awareness of the nosy bar upstairs

Dear Michael F., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

we had a terraced room, it didn't end well

Customer review rating 4.6/5

Paul B. Couples - 03/06/2019 AccorHotels certified review

Hotels, for me, fall into one of three categories; those that I would return too in a heartbeat (Scandic Ishavshotel, Tromso) or, a functional hotel, that’s “fine” for somewhere to stopover (Marriott, Heathrow) or, those that you couldn’t pay me to return too (Hotel Keflavik, Reykjavík) The Hotel Sofitel Marseille Vieux Port however, falls between the latter two categories. Having stayed for a week in late May; at first glance the hotel looks to be a luxury location, much as the hotel portrays itself. The terraced rooms, overlooking the harbour are spectacular, spacious rooms – so, all good so far However, things go down-hill come the evening. On evening one a slightly off-beat jazz band could be heard playing further down the harbour. The music was different, not to loud and finished before ten – so not end of world stuff. Evening two however, and we were introduced to the Rowing Club; a restaurant, come club, directly in front of the hotels terraced rooms. And this evening, the pub singer was preforming. The pub singer proceeded to spend the next six hours slowly murdering all of the pop and rock classics you’ve ever loved. In his race to beat the drummer to the end of each song, the pub singer strained at octaves he had no hope of reaching. Potentially recognising a distinct lack of talent, the pub singer compensated with volume, every decibel he could muster. The music ended shortly before midnight; I’m guessing due to his, having been arrested for crimes against music. Evening three and the Rowing Club were back at full volume; a better singer, but the same volume. To the hotels credit we were offered at alternative room at the back of the hotel, overlooking the car park. We decided in the end to leave the hotel and walk in to town to eat and drink (all the hotels restaurants face the Rowing Club) Evening four and the hotel gleefully greeted us to advise the Rowing Club had assured them, there was to be no music this evening!! To celebrate, we booked ourselves into one of the hotels restaurants for the most disappointing meal of our holiday, before returning to our terraced room to find a party boat had anchored opposite our room – we once more abandoned our room and headed into town. So, music aside, having been denied used of the terrace in the evening, you tend to focus on the negatives. You begin to notice the paint peeling off the ceiling in reception, the window frames falling apart in the restaurant and the stains on the carpets throughout. As for the food; the breakfast selection is best described as eclectic, albeit, the restaurant is unable to make coffee, a basic for breakfast, you would have thought. As for the food, an evening meal of club sandwich and grilled salmon, turned out to be a grilled ham and tomato sandwich and the salmon a 50% grilled, 50% chilled salmon. So, in summary, the Hotel Sofitel Marseille Vieux Port is an “ok” hotel, if you avoid the terrace rooms and accompanying music, certainly not the “luxury” hotel advertised. The food is significantly below expectation, although this is based on one very expensive, very disappointing meal and a less than exciting breakfast offering. If I were in the area again, I would certainly be happy to use the hotel as somewhere to crash for the night, albeit, not at the current room rates, nor, if the only rooms available were terraced. If I were visiting Marseille again for a holiday, then the Sofitel would be way down on the list of places I would choose to stay.

Dear Mrs and Mr B., We would like to thank you for taking the time to share your experience on TripAdvisor. We are very sorry to read that your experience was not up to your expectations. The satisfaction and the well-being of our guests is the most important for us, be sure that it is a huge disappointment to read that you could not enjoy the exceptional experience that we work every day to offer. It is indeed the feedback from our customers that allows us to improve the quality of service. We will share your comments with the concerned team. We sincerely hope to welcome you back in the Sofitel Marseille Vieux Port. Best regards, Nassima.A Room Division Manager
Customer review rating 4.6/5

Anonymous Business - 02/06/2019 AccorHotels certified review

Exceptional staff ! Great room !

Dear Adrian Joseph K., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay at the Sofitel Marseille Vieux Port

Customer review rating 4.6/5

Valerie S. Couples - 02/06/2019 AccorHotels certified review

Hotel extremely well located with a fantastic view on Marseille Vieux Port Our room was very comfortable, with a view on the vieux port which was the ice on the cake Finally the staff was very professional and agreeable

Awesome location, great staff, disappointing breakfast

Customer review rating 4.6/5

David A. Couples - 30/05/2019 AccorHotels certified review

What a fantastic location, terrific and attentive staff and great facilities. The breakfast though is very underwhelming - no fresh fruit beyond orange and pineapple, no egg/omelette station and limited juice options.

It was a comfortable spot to ease into European travel.

Customer review rating 4.6/5

Anonymous Friends - 29/05/2019 AccorHotels certified review

Check in was easy. The room was comfortable but I do not like the current practice in most hotels to use duvets only. It makes for very warm sleeping conditions or too cool if you take off the duvet. The facilities were nice; the food was good. The service in the restaurant and at breakfast was pretty good.

Dear Anne D., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

It was ok

Customer review rating 4.6/5

Raveena G. Couples - 29/05/2019 AccorHotels certified review

The hotel is nice but everything was booked for the restaurants and the room was unbearably hot.

Dear Raveena G., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Just wonderful.

Customer review rating 4.6/5

Abraham E. Couples - 29/05/2019 AccorHotels certified review

The hotel is very clean and plesent. The whole stuff was wonderful. The facility is locatel very convinate. We expect to visit again on the future.

Dear Abraham E., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

The hotel was comfortable, spacious and the food and service were excellent.

Customer review rating 4.6/5

Linda B. Solo - 27/05/2019 AccorHotels certified review

I found everyone very helpful and kind. The food was delicious.

Dear Linda B., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Guest Experience Manager

Marseille

Customer review rating 4.6/5

John Couples - 26/05/2019 AccorHotels certified review

The room was very comfortable bed and bedding really soft . The little touches at night when you came back to your room bedside sweets, with recommended tea by a cup for sleeping classical music on the radio, that was very relaxing. The terrace was something we enjoyed and spent many hours watching the boats and then the sunset, the bath and shower were very powerful and always hot water, the bathroom itself was supplied with all the little extras you needed. The down side for us was not enough tea or milk supplied each day , 1 cup each which for the price of the room was a bit stingy . The drinks and meals in the hotel were extorniate prices, I wouldn’t want to pay that price for a drink when I get can get same view same drink down the road and more than half the price of the hotel drinks. Lastly , ordered a taxi to the station 5 in the morning was quoted 35 euros by hotel to go 2 km , we cancelled that taxi and ordered our own at the cost of 11 euros. We really enjoyed our stay in the hotel and would stay again but are aware now of costs . But would highly recommend a relaxing break at this hotel

Dear John F., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Customer Experience Manager

Very nice stay in a beautiful location

Customer review rating 4.6/5

Gene Couples - 23/05/2019 AccorHotels certified review

Lovely hotel, helpful staff, very nice check in experience. Concierge was very helpful and we appreciate the room upgrade. Breakfast and bar on 7th floor were very nice, with great service and beautiful views. The room was simple for a five star and could stand to be renovated soon but still very nice stay.

Customer review rating 4.6/5

Gordon H. Couples - 22/05/2019 AccorHotels certified review

Came over for a long weekend as part of my partners 50th Birthday celebrations. i am struggling to find fault with the service provided, nothing was too much for the staff they were all friendly accommodating and welcoming. on arrival 5hrs prior to check in they took our bags in allowing us to get into Marseilles and enjoy the day and on our return we collected our room keys and were told our bags were waiting in their for us..a nice touch. the facility was clean and the bars and restaurants provided the highest quality service and food, albeit a bit on the expensive side. being English and having a poor knowledge of french they made the effort to ensure they spoke English to a high standard and our enjoyment was not compromised as a result. A fantastic trip to a hotel i would fully recommend

Dear Gordon H., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Guest Experience Manager

Marseille and our favorite hotel

Customer review rating 4.6/5

Dpw, C. Couples - 22/05/2019 AccorHotels certified review

As usual we have booked in the Sofitel for our stay because we love the place for its perfect service, its nice place in the front of the Vieux Port and also for the great food.

fabulous experience

Customer review rating 4.6/5

Michael L. Couples - 20/05/2019 AccorHotels certified review

concierge was more then helpful with bookings and recommendation. roof top bar is fabulous. service bit slow. live music was fantastic. room with terrace is wonderful

Dear Michael L., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Directrice Hébergement

Great hotel

Customer review rating 4.6/5

Doron Y. Business - 20/05/2019 AccorHotels certified review

Great facilities Comfortable rooms Great location Great breakfast

Great place to enjoy a super view of marseille, and exceptional service

Customer review rating 4.6/5

B. D. Business - 19/05/2019 AccorHotels certified review

All great, the view, the location, the service and the food. Only issue was that i could not move up the shower head in the shower. It was too low but it was blocked

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in marseille