Hotel - Sofitel Marseille Vieux-Port
Sofitel Hotel Sofitel Hotel

Sofitel Marseille Vieux-Port Hotel

4.5/5 2,544 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 4,925 reviews

Our guest reviews for Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,544 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/07/2018 TripAdvisor review
« Relax in Marseille »

Marvellous location with wonderful views of Vieux Port and Marseille. Fantastic views from our room terrace overlooking the harbour. A very comfortable and relaxing hotel with very attentive and friendly staff.

Chris N. Friends - 10/07/2018 AccorHotels certified review
« Very satisfactory stay. »

Helpful and friendly staff, excellent bed, convenient parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris N., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. Every guest comment is really important for our Team and your feedback is precious to us. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

F. M. Couples - 09/07/2018 AccorHotels certified review
« One of our favorite hotels in the whole world »

Beautifully situated with amazing views. Wonderful public spaces including a spectacular terrace for breakfast. The staff is invariably caring and intelligent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Couples - 07/07/2018 AccorHotels certified review
« Mr »

I found everyone to be helpful , rooms were cleaned more than once a day and the entire place had a beautiful view of all the city’s nicest parts !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay among us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Families - 03/07/2018 AccorHotels certified review
« OK »

hotel approach does not reflect 5 star whilst standard rooms are disappointing, one can imagine the port/sea facing premium rooms would be quite nice. check-in was friendly but late check-out request was not understood. Concierge team advice was much appreciated - practical and allowed us to see the city in our limited time. Guest relations lady was well dressed and friendly. F&B on level 3 terrace service slow but manner was eager. Spa team welcoming. Appreciated very much late check-out offered by Justine in reservations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa C., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared them with the concerned departments. We hope that you will renew your confidence and your next stay will meet to benefit your expectations and wishes. Sincerely, Camille Vautier, Guest Experience Manager

Patty Friends - 27/06/2018 AccorHotels certified review
« Spectaculat view and service »

Excellent hotel and service. Well situated formwalking to the city. Breakfast on the rooftop with the view is spectaculat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patty, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We will share your good comments with all our Ambassadors. We are delighted to read that you enjoyed our gourmet breakfast! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Hamish Couples - 25/06/2018 AccorHotels certified review
« Well located Hotel with great staff and amenities »

Very professional staff who care about the level of service they provide to their guests, the bar and restaurant on level 7 have the best views of Marseille. Well appointed rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamish, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to read that you enjoyed your stay among us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Klaus K. Couples - 25/06/2018 AccorHotels certified review
« Nice room and staff:-) Dirty pool area:-( »

Nice room and staff:-) Dirty pool area:-( Very helpfull concierge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus K, Thank you for wanted to discover the Sofitel Marseille Vieux Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. Concerning the pool area, the management depends on the Novotel. As we do not have an outdoor pool, our customers have free access to the Novotel swimingpool. However we will share your comments with the Novotel team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Directrice Expérience Client

Sue E. Couples - 24/06/2018 AccorHotels certified review
« We loved the hotel and what it offered. »

Our experience was very enjoyable. We visited the hotel as a result of a "deal" which was wonderful value. The staff were all so nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue E., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We are delighted to read that you fully enjoyed your stay among us! Your satisfaction is our best reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Shermine D. Business - 22/06/2018 AccorHotels certified review
« Very satisfactory »

Best service and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shermine D., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Friends - 19/06/2018 AccorHotels certified review
« We enjoyed our stay at the hotel with no complaints whatsoever. »

The staff were pleasant and helpful. We enjoyed the view from our room and the dining room. The food was very enjoyable. Also the position of the hotel was great for us.

Bruce P. Couples - 18/06/2018 AccorHotels certified review
« A real pleasure »

Was very happy with the experience as usual at the Sofitel which I try always to choose when am looking for a great place to stay, for bussines or for pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce p., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. We are delighted to read that you enjoyed your stay among us. Thank you again for sharing your experience and for your loyalty to the Sofitel Brand. We hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Katherine Couples - 14/06/2018 AccorHotels certified review
« Lovely service, great location, if a bit expensive »

Staff were very helpful and polite. Room was clean and had everything we needed. The cost to get a better view or balcony was unfortunately beyond us. We had the spa to ourselves which was delightful. View from the drinks bar was incredible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Camille Vautier, Guest Experience Manager

Claire Couples - 13/06/2018 AccorHotels certified review
« An amazing and unique experience ! »

We stayed 3 days (2 nights) at Sofitel Vieux port and we really enjoyed our stay. The service was perfect and the view from our room and rooftop was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, Thank for choosing the Sofitel Marseille Vieux Port We very much appreciate your comments and compliments! It is always a pleasure to receive positive feedback. I will share your comments with our team! We hope to welcome you back very soon for an another magnifique stay ! Sincerely, Camille Vautier, Guest Experience Manager

Anonymous Couples - 13/06/2018 AccorHotels certified review

Super

Our hotel has responded to the review
Our hotel has responded to the review

Cher Hôte, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes très heureux que vous ayez passé un agréable séjour dans notre maison sur les hauteurs du Vieux Port. Nous espérons vous revoir très bientôt sous le beau soleil Marseillais. Bien cordialement, Camille Vautier, Directrice Expérience Client

D. P. Business - 12/06/2018 AccorHotels certified review

The service was really good! I was impressed at the thoroughness of the housekeeping staff and how every night the hotel room felt new after the staff got done with it throughout the day.

Couples - 12/06/2018 TripAdvisor review
« Could have been better »

The hotel was very nice, but it could have been a lot better. The A/C in the hotel lobby was poor. I started to sweat every time I spent more than a few minutes there. The room was okay, but there was no storage at all. Maybe that's okay for a solo business traveler who is staying one night and living out of his suitcase, but it was totally inadequate for a couple there for a few nights. The bathroom especially could have benefited from a shelf under the sink on which to store one's toiletries. And would it have hurt to have a dresser in the room with a few drawers? As usual the hotel eating options were very expensive. On the plus side, the concierges were very helpful in telling us how to get around and in directing us to terrific, non-touristy restaurants. The views of the harbor from the hotel were beautiful. Weirdly, the Sofitel is intertwined with a Novotel and share some amenities, namely the swimming pool, which was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis L, Thank you for choosing the Sofitel Marseille Vieux Port and for taking the time to share your experience on TripAdvisor. I will share your good feedbacks with the concierge team, I am sure they will be delighted to read your compliments. Your feedback regarding the improvements to bring to the room,.. were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Best regards, Camille V, Guest Experience Manage

Susan D. Families - 10/06/2018 AccorHotels certified review
« Exceeded all our expectations making for a very good holiday in a city we love. »

Very friendly, helpful staff, soft, comfortable beds, rooms cleaned well, food good, ambience good, beautiful display of flowers in Reception area, wonderful views from rooms and eating areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan D., We sincerely thank you for your confidence and for choosing the Sofitel Vieux Port for your holiday in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. What can we say except thank you for this glowing review. We look forward to have the pleasure to welcoming you back soon Sincerely, Camille Vautier, Guest Experience Manager

Paul D. Families - 10/06/2018 AccorHotels certified review
« Extremely comfortable stay in a first class hotel »

I think it's the best hotel I've stayed in. The room was great, very comfortable, with everything I needed and a great view of Marseille. Definitely the best view I've ever had from a hotel room. All the staff members I encountered (reception, concierge, restaurants, breakfast bar, cleaners etc) were always very friendly and helpful and never miserable. I wish I could have stayed for a longer time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., Thank you very much for your feedbacks and your compliments! We are delighted to read that it is "the best hotel you have stayed in" ! I will share your comments with all our teams, your satisfaction is our best reward. We look forward to welcoming you again soon for another "magnifique" stay facing the Vieux Port of Marseille. Sincerely, Camille Vautier, Guest Experience Manager

Geoffrey S. Couples - 10/06/2018 AccorHotels certified review
« Almost perfect hotel, only let down by restaurant. »

Our room was beautiful, the views quite incredible. The hotel staff were accommodating, friendly and helpful. Our dinner experience in Tres Forts was unfortunately a big letdown and was the only sub par experience we had in the three days. The service was very poor when compared to the rest of the hotel and we felt rushed and unwanted. The food was also quite underwhelming when compared with any other meal we ate in Marseille.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey S., Thank you for choosing the Sofitel Vieux Port for your stay in Marseille. We are delighted to read that you enjoyed our comfortable rooms, the magnificient view and the friendliness of our staff. We are very sorry to read that your experience at the restaurant "Les Trois Forts" was not up to your expectations. Be sure that we will share your comment with the restaurant team in order to improve the quality of service. Thank you again for sharing your experience, and we hope to welcome you back very soon. Sincerely, Camille Vautier, Guest Experience Manager

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