Pullman Marseille Provence Airport Hotel 4 stars

TripAdvisor rating 4.0/5 919 reviews
Pullman Marseille Provence Airport
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Hotel extras

  • So close to the airport,so far from daily stress

  • Visit European Capital ofCulture, enjoy the sauna or swim

  • Airport shuttle 24/7. Free car park

  • In a peaceful wooded park

  • The ideal location to visit Provence

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop (Nearby)
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Marseille Provence Airport

Aéroport Marseille Provence
BP 50
13728
marignane
france

Tel: +33442784278

Fax: (+33)4/42784270

Contact email

Check-in from 14h00

Check out up to 12h00

  • CARTREIZE - AIX GARE TGV :   40 AEROPORT MARSEILLE PROVENCE

  • CARTREIZE - MARIGNANE/MARTIGUES :   38 AEROPORT MARSEILLE PROVENCE

  • CARTREIZE - SALON DE PROVENCE :   17 AEROPORT MARSEILLE PROVENCE

  • CARTREIZE -MARSEILLE CENTRE GARE :   91 AEROPORT MARSEILLE PROVENCE

  • By plane

    MARSEILLE PROVENCE At 1km / 0.63 miles - Shuttle free

  • By plane

    NICE COTE D'AZUR At 180km / 112.5 miles

  • By boat

    PORT AUTONOME DE MARSEILLE At 15km / 9.38 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 1km / 0.63 miles

  • By helicopter

    AIX LES MILLES At 20km / 12.43 miles

  • By car

    AEROPORT MARSEILLE PROVENCE At 2km / 1.25 miles

  • By car

    MARIGNANE At 3km / 1.88 miles

  • By car

    VITROLLES At 3km / 1.88 miles

  • By train

    ARBOIS At 8km / 4.97 miles

  • By train

    GARE AIX TGV At 11.5km / 7.15 miles

  • By train

    MARSEILLE ST CHARLES At 20km / 12.5 miles

GPS :43.446098, 5.226517

Our accommodations

The hotel offers four levels of comfort: Classic, Superior, Deluxe and Suite. In the Deluxe Room, enjoy the zen-like decor with a king-size bed and sofa. The "Savane" Suite offers 807 sq. ft. (75 m²) for you to enjoy a luxury stay.

CLASSIC ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 1 king-size bed

  • Max. number of persons: 3
  • Area: A partir de 29
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: A partir de 29
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, 1 Pull-out Sofa Bed

  • Max. number of persons: 4
  • Area: A partir de 29
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Room with 2 double beds

  • Max. number of persons: 4
  • Area: A partir de 29
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

SUITE, 1 King Size Bed, 2 rooms

  • Max. number of persons: 2
  • Area: A partir de 75
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

D.LLIS

Type of cuisine: Mediterranean

The restaurant bar, D.LLIS has a lounge atmosphere and is ideally located in the heart of a leafy park. Its two terraces are perfect for totally unwinding. The restaurant serves high quality Mediterranean cuisine which can be tailored to your tastes.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

D.LLIS

Photo non contractuelle / Strictly non binding

Our new lounge bar and restaurant, D.llis, offers various areas indoors and out where you can enjoy a cocktail or a glass of wine from the wine bar. Try something from the snack menu avaiable from 11 a.m. right through to 1 a.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 430

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Pullman Marseille Provence Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,180 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

919 reviews

Rooms need investment

Customer review rating 4.2/5

Anonymous Couples - 12/08/2019 AccorHotels review

All very good with exception of the rooms ad particularly bathrooms which let things down. The staff are all very welcoming and seem to take a real pleasure in their jobs which would suggest good management. The rooms and bathrooms are well over due renovation. Cleaning and maintenance of the bathrooms is shockingly bad, there is no excuse for black mould in grout, a permanently dripping tap or a loose toilet seat even if it is difficult to clean rooms which are very dated. This is not a criticism of the cleaning staff, it shows neglect by management.

Dear Mr R., Thank you for taking the time to tell us about your stay among us, at the Pullman Marseille Provence Airport. It is with great attention that we read your return. We will share your comments with our entire team : your satisfaction is ours too. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Gaymard General Manager

Passage

Customer review rating 4.2/5

Laurent M. C. Families - 10/08/2019 AccorHotels review

Super. Continuez !

Cher Monsieur C., Nous vous remercions pour votre commentaire suite à votre séjour parmi nous, au Pullman Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Vincent Gaymard Directeur Général

Completely not worth the price.

Customer review rating 4.2/5

Leslie D. Business - 07/08/2019 AccorHotels review

My experience was awful- the room was not cleaned well, my sheets had stains (pillowcase had brown stains on it), and it smelled extremely bad. Staff at the restaurant and the front desk were extremely rude, condescending, and unprofessional. I heard them making fun of me (and Americans in general) in French, clearly thinking that I didn't understand the language. Everything was overpriced at the hotel and nothing was near. Room service, however, was good and the staff member professional. Further, I had called to schedule a shuttle to the airport at 5:50am. I was at the lobby in time, checking out has never taken me more than a few minutes at any other hotel. However, the front desk was so slow and took so much time to do everything, that I didn't get officially checked out until 5:58. They told me that the shuttle would be leaving in a few minutes. However, at 6:10, we still hadn't left. Me and another guest were waiting for another shuttle, both of us concerned about missing our flights. I went in and asked how much longer I had to wait, in order to know if I should just walk to the airport in order to make it on time. The staff basically kicked me out, telling me to go wait outside that the shuttle would leave soon. Eventually, they brought up the shuttle and let us get in. After waiting in the shuttle for a while, the other guest got out and went inside to ask about the time because both of us were going to get late. A driver came out after her, saying that he was supposed to wait for 10 more minutes and that someone else was supposed to also be going on the shuttle but that he was going to do us the favor of going now. I got to the airport extremely late and almost missed my flight. I would have significantly preferred to walk. My room was dirty, the staff rude and were laughing at me, the food overpriced, and I almost got late to my plane because of the shuttle and staff not communicating. Additionally, when I got home, I found that I had been charged twice for the deposit on the room and I now have to go through my credit card to dispute the charge. One of the worst experiences I've ever had at a hotel, would have gotten better service and a cleaner room at a budget motel.

Dear Mrs D., Thank you for taking the time to tell us about your experience at the Pullman Marseille Provence Airport. It is with great regret that we took note of your return and we offer our sincerest apologies for the succession of malfunctions that have undoubtedly tainted your stay. Be assured that your dissatisfaction is ours too : indeed the satisfaction of our customers is usually our greatest reward. Please make sure that a point will be done with the entire hotel’s team in order to improve the quality of our service for the cleaning of the room and although (and more particularly) for the behaviour of our employees at the Restaurant and Reception which is unacceptable and do not reflect our establishment values. Concerning the waiting of the shuttle service, we are sorry that the organization has not been up to Pullman Standards. We would like to offer our sincerest apologies again and we hope that we will have the opportunity to better serve you in the next visit, to prove to you all our willingness to satisfy you, Sincerely, Vincent Gaymard General Manager

The BEST Hospitality

TripAdvisor rating 4.0/5

FS J Solo travel - 01/08/2019 TripAdvisor review

After arriving on a cold, somewhat inhospitable flight on Air Canada from the USA, my one-night stay at the Pullman Marseille was just delightful. It started with the quick pick-up by the hotel's bus service and the kind driver, Jacques, who was able to speak English when my French failed me. In just 24 hours, I was able to use this service three times (and also received advice from the drivers) to get me to downtown Marseille and back, to swim in the hotel pool, and to dine in the restaurant the next morning for breakfast. The breakfast buffet was of excellent quality and offered many choices - with fruit, cheese buffet, hot items, and bread and pastries. ALL of the staff were friendly and attentive in a kind way. I was able to thank the assistant and general manager for the exceptional service and they showed me the table in the reception with photos of the employees which permitted guests to leave personalized comments for them if they liked. This hotel's teamwork and "esprit" is exceptional. Bravo! JSJ

Dear Guest, We very much appreciate your comments regarding your stay among us, at the Pullman Marseille Provence Aéroport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will share your feedback with our entire team, and especially with Jacques, because your satisfaction is ours too. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Vincent Gaymard General Manager

suoerb

Customer review rating 4.2/5

Anonymous Solo - 30/07/2019 AccorHotels review

forced stop over due to cancelled flight. Room was nice decent size, staff friendly,helpful and attentive. Food was very high standard.

Dear Mr a., We thank you for your feedback, after your stay at Pullman Marseille Provence. It's a real pleasure for us to read your feedback. Be assured that your notes and comments will be shared with our entire team. Your satisfaction represent the best reward we can receive. Our team does everything in its power to meet your needs and offer you an outstanding service. We would like to thank you for your visit and we look forward welcoming you in the near future. Best regards, Vincent Gaymard General Manager

Excellent airport hotel

Customer review rating 4.2/5

Md Families - 30/07/2019 AccorHotels review

This hotel has friendly staff, happy restaurant employees (Merci Lea), and a great housekeeping staff. Morning coffee and croissants were generous and much welcome. There’s a generous spirit of hospitality at this hotel, which is such a change from the nickel and dime mentality prevalent today. Well done Pullman management and team on the ground!

Dear Mrs D., We very much appreciate your comments regarding your stay among us, at the Pullman Marseille Provence Airport. It is a real pleasure to receive your positive feedback that we will share with our entire team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Bed bugs

Customer review rating 4.2/5

Miriam F. Families - 29/07/2019 AccorHotels review

The room we stayed in had bedbugs, I got many small bites all over my body. You should treat it immediately.

Dear Mrs F., Thank you for taking the time to tell us about your experience among us, at the Pullman Marseille Provence Airport. We are sorry that your experience has been tainted by the inconvenience of the smell in your room, because of the no respect of some guests for no-smocking room. We offer you our sincerest apologies. Concerning bed bugs, rest assured that we have checked the room which has not bed bugs. However, we are taking the appropriate measures to prevent occurence. We are looking forward to welcoming you again at Pullman. Please do not hesitate to contact me during your next visit. Sincerely, Vincent Gaymard General Manager

Very comfortable!

Customer review rating 4.2/5

Jmf Families - 29/07/2019 AccorHotels review

hotel facilities are great. the bread during breakfast is a bit on the dry side.

Dear Mrs F., We very much appreciate your comments regarding your stay among us, at the Pullman Marseille Provence Airport. It is a pleasure to receive your positive feedback that we will share with our entire team, especially with our Breakfast staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Comfortable stay at Pullman MRS Aeroport

Customer review rating 4.2/5

Bas Business - 29/07/2019 AccorHotels review

Room was clean and comfortable, Diner and breakfast were good. Reception and check out were unsatisfactory: I had to stay at the hotel because my evening flight was canceled. I had received vouchers from AirFrance but they were not accepted by the hotel. When checking in, this did not raise a problem, when checking out (and not having much time) this caused me to have to pay for the hotel and then claim at AF. This is no service to your Customers.

Very good

Customer review rating 4.2/5

Thibault Business - 26/07/2019 AccorHotels review

It was a very good experience in general. My room fit my expectations : large bed, bathroom with full bath. Management agreed to put me at the end of a corridor so it was pretty calm and I slept well. No desk to work if needed so I worked on the bed but not a big deal. In a more general way, the hotel is very good : swimming pool, gym center. Intendants are very kind and look for you to be happy. Restaurant does not have many choices but it was very good when I was here. Breakfast is very good too. Nothing to say, I need to come back in Marseille and I will definitively come back to this hotel.

Dear Mr G., We thank you for your feedback, after your stay among us, at the Pullman Marseille Provence. It's a real pleasure for us to read your comment. Be assured that your notes and comments will be shared with our entire team because your satisfaction represent the best reward we can receive. Our staff does everything in its power to meet your needs and offer you an outstanding service. We would like to thank you for your visit and we look forward welcoming you in the near future. Best regards, Vincent Gaymard General Manager

Convenient airport location

Customer review rating 4.2/5

Themalayg Families - 26/07/2019 AccorHotels review

Pleasant! Rooms need updating. Airport transfer at 10pm was awful - we had to wait 30min (after calling 2x) then the shuttle came BUT picked up some crew and left us - after I spoke to him he said he would be back soon. In 5 minutes he returned. The next morning - fantastic - airport shuttle - no wait at all! Also forgot my phone charger in room after check out. Called - they found it - picked up before our departure at reception- super service there!

Dear Mrs S., Thank you for taking your time to tell us about your experience among us, at the Pullman Marseille Provence. It is with great attention that we read your feedback, that we will share with our entire team, especially with the Shuttle Service. We are sorry that your stay was tainted at your arrival at the airport, and we offer you our sincerest apologies for this inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

loss of time

Customer review rating 4.2/5

Anonymous Business - 25/07/2019 AccorHotels review

difficulties to find my reservation, 15min lost

Dear Mrs Y., Thank you for taking the time to tell us about your experience among us, at the Pullman Marseille Provence Airport. We are sorry that your experience did not meet your expectations , please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, especially for your experience at the check-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Gaymard General Manager

Comfortable, pleasant, quite and attentive

Customer review rating 4.2/5

Anonymous Business - 22/07/2019 AccorHotels review

Front desk were helpful and no queues. Elevator was quick to arrive. Shuttle service to Airbus was frequent or on-call. Dining area was pleasant.

Dear Mr C., We thank you for your feedback, after your stay among us, at the Pullman Marseille Provence. It's a real pleasure for us to read your return. Be assured that your notes and comments will be shared with our entire team. Your satisfaction represent the best reward we can receive. Our team does everything in its power to meet your needs and offer you an outstanding service. We would like to thank you for your visit and we look forward welcoming you in the near future. Best regards, Vincent Gaymard General Manager

Beautiful setting. Excellent customer service

Customer review rating 4.2/5

Bill B. Business - 21/07/2019 AccorHotels review

View of the beach and water was very relaxing. Staff was excellent. Felt very welcome

Dear Mr B., We thank you for your feedback, after your stay among us, at the Pullman Marseille Provence. It's a real pleasure for us to read your feedback. Be assured that your notes and comments will be shared with our entire team, especially with the Technical Team for the Wifi. Your satisfaction represent the best reward we can receive. Our team does everything in its power to meet your needs and offer you an outstanding service. We would like to thank you for your visit and we look forward welcoming you in the near future. Best regards, Vincent Gaymard General Manager

Was a great way to finish off two weeks in France

Customer review rating 4.2/5

Anonymous Couples - 21/07/2019 AccorHotels review

Was as always with the Pullman brand a very good stay / staff were friendly, service was attentive without being overbearing and food and beverage standards exceptional

Dear Mrs M., We thank you for your feedback, after your stay among us, at Pullman Marseille Provence. It's a real pleasure for us to read your feedback. Be assured that your notes and comments will be shared with our entire team. Your satisfaction represent the best reward we can receive. Our team does everything in its power to meet your needs and offer you an outstanding service. We would like to thank you for your visit and we look forward welcoming you in the near future. Best regards, Vincent Gaymard General Manager

A very pleasant experience

Customer review rating 4.2/5

M P. M. R. Couples - 18/07/2019 AccorHotels review

The staff were all very welcoming and very helpful. They made an effort to communicate with the guests which makes your hotel feel personal. We enjoyed our stay and dined in your restaurant. Breakfast in the hotel was especially good. Our room had a view out towards the etang which was pleasant.

Dear Mrs Mc R., Thank you for taking your time to tell us about your experience among us, at the Pullman Marseille Provence. It is a real pleasure to read your positive feedback that we will share with our entire team because your satisfaction is the greatest reward we can receive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Great price / value

Customer review rating 4.2/5

Frank G. Families - 17/07/2019 AccorHotels review

The hotel is well located (5 minutes shuttle from the airport) & 30 min with the bus to city centre. The building is old. Nevertheless, the rooms are spacey & clean. Bathroom is standard. The restaurant is very nice (but pricey (€ 14 for gin & tonic). The pool is surperb. Fitness centre is small but efficient.

Dear Mr G., Thank you for taking your time to tell us about your experience among us, at the Pullman Marseille Provence. It is with a pleasure that we read your positive feedback. We will share your comments with our entire team and we took note of your remark concerning prices at our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Late arrival

Customer review rating 4.2/5

S Couples - 15/07/2019 AccorHotels review

Great

Dear Mr W., We very much appreciate your comments regarding your stay among us, at the Pullman Marseille Provence Airport. It is a pleasure to receive your positive feedback that we will share with our entire team : your satisfaction is ours too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Convenient. Clean. Comfy beds

Customer review rating 4.2/5

Monica M. Families - 15/07/2019 AccorHotels review

Very easy check in. Comfy beds. Morning breakfast was good and check out was easy and agents professional

Dear Mrs M., Thank you for taking your time to tell us about your experience among us, at the Pullman Marseille Provence. It is with a real pleasure that we read your positive feedback. We will share your comments with our team because your satisfaction is the greatest reward we can receive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Gaymard General Manager

Room did not live up to expectations.

Customer review rating 4.2/5

M. V. Business - 14/07/2019 AccorHotels review

While the lobby and grounds were modern and well-designed, my room was filled with old, battered, mismatched furniture. Even for one night, it was disappointing.

Dear Mr V., Thank you for taking the time to tell us about your experience at the Pullman Marseille Provence Airport. It is with great regret that we took note of your return, that we will share with our entire team. We are sorry that your room did not meet your expectations ; please allow us to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, to discover you our contemporary rooms. Sincerely, Vincent Gaymard General Manager
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