Novotel Cairns Oasis Resort Hotel 4 stars

TripAdvisor rating 3.5/5 2,758 reviews
Novotel Cairns Oasis Resort
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Room 1

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Hotel extras

  • Generous hot and cold breakfast buffet

  • Relaxed contemporary dining at Mizuna

  • Free, high-speed WiFi in the lobby

  • LCD TV with in-house movies and cable

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870
cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Contact email

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :   WEST BUS DEPOT

  • LAKE STREET. :   SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :   CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodations

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Standard Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Standard Room 2 Double Bed Pool View

  • Max. number of persons: 4
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room 2 Double Beds Pool View

  • Max. number of persons: 4
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Standard Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV
  • Bathroom products

Suite

  • Max. number of persons: 4
  • Area: From 54
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Suite

  • Max. number of persons: 4
  • Area: From 54
  • Bathroom products

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Photo non contractuelle / Strictly non binding

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

7,413 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,758 reviews

okay

Customer review rating 4.1/5

Peter O. Friends - 08/10/2019 AccorHotels review

I thought we were staying in a 4.5 star hotel but our rooms were the ones that hadn't been renovated and I felt we were misled. The staff were fantastic and the beds were also good.

Peter, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We we still have the 5th and 6th floor to refurbish. Our fully refurbished rooms are our Deluxe room type. Sorry this wasn't explained to you and have addressed with our team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager

Short stay

Customer review rating 4.1/5

Girl O. A. P. Families - 08/10/2019 AccorHotels review

I think the Hotel is looking amazing with all its updates, unfortunately they seem to be very understaffed we went to the pool bar as the other bar doesn't open until 4pm even on school holidays and the bartender was swamped with people wanting drinks. My husband ordered a drink and cappuccino for me 20mins later I was still waiting so my husband got up and yes the bartender had forgotten . We had breakfast at the Hotel as well and it took over 15mins for us to be greeted and seated because that staff member was also trying to clear tables and check the buffet was full. The beds are extremely hard all my family complained about this! I told the Manager on checking out and as we have already booked to stay at Christmas -even though the kids are not keen -she has assured me she will rectify this issue before we return.

Lovely place to stay and so central.

Customer review rating 4.1/5

Jane T. Families - 08/10/2019 AccorHotels review

Stress free and relaxing

Jane, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you found our hotel a lovely central place to stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great facility and great location

Customer review rating 4.1/5

Jason Families - 08/10/2019 AccorHotels review

The rooms were clean and tidy, and recently renovated. Staff were friendly and helpful, and the kids loved the pool!

Jason, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear your family had a fantastic stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

great stay

Customer review rating 4.1/5

Maree Business - 08/10/2019 AccorHotels review

room was great, facilities outstanding, restaurant great also.

Maree, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Fantastic to hear you enjoyed your stay including our Moku Bar and Grill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great for kids as they love the pool.

Customer review rating 4.1/5

Anonymous Families - 08/10/2019 AccorHotels review

It was nice staying there. I have stayed here many times before. The rooms have been renovated which I like but thought it was a bit backpacker-ish - cold feeling with minimal feel. The shower, wet the whole bathroom floor! Also didn't like that the elevator opened straight into the restaurant!

Jane, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Thank you for your repeat business. Sorry you felt the refurbished rooms somewhat cold, we are always looking at ways to improve so will take your comments on board. However on a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Lovely

Customer review rating 4.1/5

P. Families - 07/10/2019 AccorHotels review

Clean room, great pool and great food.

Geraldine, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry there was an issue with your check in, I have addressed with our team to ensure this doesn't happen again. However on a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Room refresh is well done

Customer review rating 4.1/5

John Families - 06/10/2019 AccorHotels review

We stayed in a recently renovated room at the hotel, which we think is well done. Slightly disappointing though that the floor upstairs was being renovated at 6:45AM - that’s a bit early!

John, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry to hear our contractors woke you up at 6.45am, will address with them. On a positive note great to hear you like our refurbished Deluxe rooms, they are certainly worth the upgrade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Room is clean and bed is comfortable but the swimming pool is dirty

Customer review rating 4.1/5

Vivian J. Families - 06/10/2019 AccorHotels review

Bed is comfortable and breakfast is mostly satisfied as someone serve for eggs food such like omelette, fried egg, etc. whereas miso soup is unpalatable. Swimming pool seems fantastic from the picture but it is not clean enough.

Vivian, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I am sorry to hear the miso soup was not tasty, I have addressed with our kitchen team to ensure this is resolved immediately. Will also follow up with our maintenance team about your pool concerns. However on a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Scott Grant General Manager

Love the place

Customer review rating 4.1/5

Josh B. Solo - 06/10/2019 AccorHotels review

The place was really clean really nice people who worked there and loved the pool and the pool bar I want to go back again

Josh, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Fantastic to hear you loved our resort. Our pool area is certainly a great place to hang out and relax. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great stay

Customer review rating 4.1/5

Hannah Families - 06/10/2019 AccorHotels review

Loved the pool, kids loved the floating beanbags. Beds were comfy. Staff were friendly.

Hannah, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. The floating bags are very popular, I have even purchased one for our kids at home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great experience

Customer review rating 4.1/5

Andrew Families - 06/10/2019 AccorHotels review

Pros: Great setting. Loved the gardens, the pool and the hotel layout. Breakfast was great with the staff helping us with our fussy children! Pool toys were fantastic for the kids to play with. School holiday activities were great. Cons: Bar staff weren’t at their best. They were more focused on looking fancy with their cocktail making skills than the practicality of fast service and managing a lineup of people waiting. Room had ants in it.

Andrew, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry there was some delay with bar service, we have addressed with our team to ensure we resolve speed of service. However it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Very pleasant and everyone was so friendly Breakfast is always great friendly service ☝️

Customer review rating 4.1/5

Steve H. Business - 06/10/2019 AccorHotels review

My reservation booking was ready and waiting very quick check in after a long day you have to happy with that

Steve, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Thank you for being a Platinum Member of Accor. Great to hear your room was ready on your arrival and check in was quick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

perfect

Customer review rating 4.1/5

Anonymous Families - 05/10/2019 AccorHotels review

Clean comfort friendly good food

Ning, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you enjoyed our restaurant meals and found our facilities to a high level. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Awesome!

Customer review rating 4.1/5

Richard F. Business - 05/10/2019 AccorHotels review

Staff were excellent Facilities great and food awesome!

Richard, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Wow what a great review thank you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

friendly helpful staff, love the renovations

Customer review rating 4.1/5

Sonia Families - 04/10/2019 AccorHotels review

comfortable, welcoming, highly recommend

Sonia, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Fantastic to hear you had an enjoyable stay and our team looked after you well. The renovations certainly lift the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Mr

Customer review rating 4.1/5

John Couples - 04/10/2019 AccorHotels review

Excellent

John, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Thank you for being a Silver loyalty Member of Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Excellent service and staff.

Customer review rating 4.1/5

John G. Couples - 04/10/2019 AccorHotels review

Very relaxing atmosphere

John, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. Great to hear you found our service staff excellent. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Really Good

Customer review rating 4.1/5

Bob M. Families - 04/10/2019 AccorHotels review

Great for the family. Safe/Clean/awesome pool

Bob, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you and you family enjoyed our awesome pool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

brief but nice; especially long term parking

Customer review rating 4.1/5

Dane Families - 03/10/2019 AccorHotels review

see above (oh, also nice swimming pool; wished i could have had time and swim suit for a swim

Dane, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I agree our swimming pool certainly looks inviting, you will have to try during your next stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager
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