Novotel Cairns Oasis Resort Hotel 4 stars

TripAdvisor rating 3.5/5 2,701 reviews
Novotel Cairns Oasis Resort
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Room 1

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Hotel extras

  • Generous hot and cold breakfast buffet

  • Relaxed contemporary dining at Mizuna

  • Free, high-speed WiFi in the lobby

  • LCD TV with in-house movies and cable

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870
cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Contact email

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :   WEST BUS DEPOT

  • LAKE STREET. :   SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :   CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Currently, close to our hotel

Green Island Ecotourism boat trip, tour

From 01/01/2019 to 31/12/2019

At 855 m

The Cairns Show 2019

From 17/07/2019 to 19/07/2019

At 2 km

Ecotourism at Daintree National Park, visit

From 01/01/2019 to 31/12/2019

At 5 km

Our accommodations

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Standard Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room with 1 King bed and 1 single bed

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Room 1 King Bed Pool View

  • Max. number of persons: x2
  • Area: From 26
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Room 2 Double Beds Pool View

  • Max. number of persons: x4
  • Area: From 26
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Room with 1 King bed and 1 single bed

  • Max. number of persons: x3
  • Area: From 26
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

1 Kg bed Deluxe

  • Max. number of persons: x2
  • Area: From 26
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

2 Db beds Deluxe

  • Max. number of persons: x4
  • Area: From 26
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

1 Kg bed Deluxe Pool View

  • Max. number of persons: x2
  • Area: From 26
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

2 Db beds Deluxe Pool View

  • Max. number of persons: x4
  • Area: From 26
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

Superior Suite 1 King Bed and Spa

  • Max. number of persons: x4
  • Area: From 54
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Deluxe Suite

  • Max. number of persons: x4
  • Area: From 54
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Photo non contractuelle / Strictly non binding

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 180 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more
Novotel Cairns Oasis Resort Meeting Room

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

6,446 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

2,701 reviews

Comfortable, clean room great location.

Customer review rating 4.1/5

Eryn J. Families - 22/05/2019 AccorHotels certified review

Enjoyable. Slept well in quiet room. Pool area great for kids.

Relaxing

Customer review rating 4.1/5

Danielle Friends - 22/05/2019 AccorHotels certified review

The resort it's self is beautiful and modern. The pool area is also perfect. The actual room was a little out dated, especially the bathroom. The cleaning ladies do an amazing job and should be praised. They are respectful when asking if you would like a service and are very quick at what they do. The buffet breakfast was decent. Construction noise quite annoying but couldn't be helped. One thing to note is the shower water would often suddenly go to extremely hot and you would almost get burnt! The air con also made really loud annoying noises. Overall great stay. Thanks!

I loved the facilty and the pool. The place looked like it needed some TLC, however

Customer review rating 4.1/5

Jane Friends - 22/05/2019 AccorHotels certified review

The check in staff were great. The concierge was a little snarky, but ultimately gave us some advice. The rooms were compfy and the atmosphere, terrific. The ants in the room were not welcome.

Great Stay

Customer review rating 4.1/5

Julie H. Families - 22/05/2019 AccorHotels certified review

We love staying here, the pool and bar area are fantastic. Rooms are comfortable and well equipped. Close to The Esplanade

First time in Cairns

Customer review rating 4.1/5

Sean Business - 22/05/2019 AccorHotels certified review

Good central location, nice venue, room was a bit dated however it was clean and tidy. I understand renovations are underway and ongoing.

Very welcomed, liked the new upgrades. Rooms still a bit tired.

Customer review rating 4.1/5

Keith D. Business - 22/05/2019 AccorHotels certified review

As above.

Disappointed

Customer review rating 4.1/5

Garry B. Families - 22/05/2019 AccorHotels certified review

Room poor quality. Stained carpets, bed side light glued back on to head board. Hairs in bath. Compared to front of house the room was very disappointing.

Top place to stay

Customer review rating 4.1/5

Nick P. Couples - 22/05/2019 AccorHotels certified review

exalent we had a great time. Starf freindly and helpfull

It was very relaxing and enjoyable.

Customer review rating 4.1/5

Kitty Business - 21/05/2019 AccorHotels certified review

I loved the bed and linen including the towels. Also the Moku Restaurant was an experience in it self. The food was delicious.

One night stay, so didnt use all facilities

Customer review rating 4.1/5

Melissa Families - 21/05/2019 AccorHotels certified review

was ok stay, on check in wasn't was simply that, no asking how day was etc not given any info about the resort as in dining, bar, pool (towels etc). Same on check out, didn't even ask how the stay was. Rooms were smelly and need updating, pool area was nice.

So very relaxing

Customer review rating 4.1/5

Anonymous Families - 20/05/2019 AccorHotels certified review

Had a great experience staying. The staff were excellent and the room was modern, nice and clean. Spent a fair bit of time around the resort pool which was the primary motivator to stay over other hotels. The cocktails on offer were delicious. My only minor issue was that the buildings aren't connected other than on the first floor, so travelling from the Carpark to our room meant we had to travel in multiple lifts.

Loved this Hotel.

Customer review rating 4.1/5

Anne M. Friends - 20/05/2019 AccorHotels certified review

Great place to stay, very nice hotel, was very clean and had a great atmosphere. Staff were friendly and food was fantastic. Would recommend and stay here again.

Anne, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you will be recommending our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager
Customer review rating 4.1/5

Anonymous Business - 20/05/2019 AccorHotels certified review

Every good I love staying at this hotel and the staff and the management are really good the Experience I have from staying there

Rhonda, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to have you stay with us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Appreciated the better room!

Customer review rating 4.1/5

Peter Business - 20/05/2019 AccorHotels certified review

I showed up tired after a long day at work in Weipa, and on the first attempt my room door lock would not operate. After the long walk back to reception dragging the suitcase, and then all the way back again, the person who came with me the second time then arranged for a better room overlooking the pool as an alternative, which was very pleasant. Restaurant was good, for both dinner and breakfast - quick and easy and pleasant staff. Room was good. Location near esplanade very good. Did not get chance to use the pool, but it looked very inviting. Maybe next time!

Peter, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry for the inconvenience with your initial room however great to hear our team were able to quickly resolve. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Satisfactory

Customer review rating 4.1/5

Dr K. G. Couples - 19/05/2019 AccorHotels certified review

Rooms and bathroom could do with a facelift. Bed and pillows could be more comfortable. Staff were friendly and service was very good.

Dr G., We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also have our new refurbished room type, which are our Deluxe rooms look to book that room type moving forward. The few additional $ are well worth it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

No issues at all a very pleasant stay

Customer review rating 4.1/5

Mark Business - 19/05/2019 AccorHotels certified review

Staff are friendly and make you feel very welcome, food always amazing .

Mark, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Thank you for your repeat business and it is great to have our National Partners stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Fantastic!

Customer review rating 4.1/5

Ann Couples - 19/05/2019 AccorHotels certified review

We enjoyed the beautiful resort pool the most. Our room was clean, modern and staff were lovely and supportive. The only downside was the carpet smell. However we understand renovations are in progress and the carpet will be removed. We look forward to staying there again soon.

Ann, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The room carpets are certainly being replaced with new floor coverings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager
Customer review rating 4.1/5

R. M. Families - 18/05/2019 AccorHotels certified review

My son and I was happy with the hotel. Dining staff need to be more interactive with the guests as we were hardly notice and not greeted except by the lovely lady at the restaurant enterence. You need to address this issue. Apart from that the staff the staff were very helpful and nice.

Roy Eric, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry to hear some of our team didn't make you feel welcome I have addressed with our Executive leadership team to rectify immediately. On the other hand it is always a pleasure to receive positive feedback about our restaurant entrance team member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Scott Grant General Manager

Initially very disappointed but things improved after feedback.

Customer review rating 4.1/5

Anthony Friends - 18/05/2019 AccorHotels certified review

We are two couples (Accor Members) who wanted a relaxing stay in Cairns. On arrival we were assigned two rooms in the older section. My room had large brown stains on the carpet in a number of places and it was clearly not up to standard. I complained and the following day we were given rooms in the refurbished wing above the restaurant. (3rd floor) The rooms were better but the downside was that tradies were hammering and drilling from early morning til late afternoon on the floor below and the Wifi was not working at all in those rooms.

Anthony, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear both the original room you were allocated along with the second room did not deliver a pleasant hotel experience. I have addressed with both our housekeeping and front office teams about cleanliness and room allocations. Thank you for being loyalty members of Accor and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager

Enjoyed our night here.

Customer review rating 4.1/5

Sharlene Couples - 18/05/2019 AccorHotels certified review

The room was super clean and the bed very comfy. Great place to stay for our 1 night stop over before heading North.

Sharlene, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager
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