Hotel - Novotel Cairns Oasis Resort
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Novotel Hotel

Novotel Cairns Oasis Resort Hotel

122 Lake Street 
4870  CAIRNS
AUSTRALIA

2,311 reviews
TripAdvisor Rating Based on 2,311 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

  • 314 rooms
  • 152 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,584 reviews

Our guest reviews for Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,311 reviews
TripAdvisor review
Family - 22/09/2017
« Cairns central! Pool says it all! »

We love the Oassis for two reasons. It's pool and it's location. The service is fantastic too. Must say that the rooms are looking tired and may need a glam up. Will I stay here again?? Absolutely. The ground are fantastic for children to lounge about after a days exploration of the area. Would love to see a BBQ facility added for families.

AccorHotels certified review
Anonymous Business - 19/09/2017

Comforteable with friendly staff

AccorHotels certified review
Wayne W. Families - 17/09/2017
« OK »

The stay was OK but the room was very tired. There were no bedside lamps (first time I've seen this ever). The kitchen flickmixer tap hot and cold were reversed. Shower recess looked dirty. The Television local TV is of such poor quality viewing. Why have a large screen TV if the clarity is that bad !!!

AccorHotels certified review
Anonymous Friends - 16/09/2017
« Great break away »

My friend and I had a very relaxing holiday. The hotel is in a great spit close to everything

AccorHotels certified review
Chris Couples - 14/09/2017
« Very enjoyable »

Room was very nice. Very helpful staff. would have loved to have stayed longer but unfortunately had places to go and people to see

AccorHotels certified review
Steven H. Business - 14/09/2017

All good thanks home away from home as always friendly staff always willing to help

TripAdvisor review
KylieDarren Business - 14/09/2017
« Always a winner »

This hotel never disappoints, staff always so welcoming, room clean and mattress so comfortable. The hotel is so close to all the best restaurants and bars and I must say the pool and pool bar is the best anywhere in Cairns

AccorHotels certified review
George C. Couples - 13/09/2017
« Excellent customer service. »

Initial room and balcony - very noisy due to huge construction work close by. Was not aware of this situation when booking our holiday. However, reception was very helpful and we were grateful to be reallocated a much nicer room overlooking the pool and more distant from the incessant noise of heavy machinery. All staff were diligent and friendly.

AccorHotels certified review
Simon Families - 13/09/2017
« Great family hotel »

Very comfortable, great breeakfasts, good for the kids.

AccorHotels certified review
Anonymous Couples - 13/09/2017
« OK but not greatOK but not great »

OK but not great

AccorHotels certified review
Anonymous Couples - 11/09/2017
« Terrible front desk check-in »

Having soent all night travelling we arrived at 9am to be told that there was no record of our booking. My husband showed correspondence and we were eventually allocated a room (with no apology). We asked to be checked in ad early as possible as we were exhausted. The receptionist saidcshw would call me on ly mobile when room was ready (perhaps 12:30 she said). She said to go outside and wait on lounges. At 12:30 not ready....waited until 2pm and was watching others checking in. Approached reception and she gave us a key. No phone call...as regular corporate travels the account is usually sent to business but this was questioned by receptionist and said she would follow up. On check out....no follow up had been done. Blonde girl wirh long blonde gair and inappropriately long nails. Not a professional at all in presentation and attitude.

AccorHotels certified review
Louise Families - 11/09/2017
« Gorgeous and relaxing »

Everything about our stay was fantastic. The rooms, pool, breakfast and staff were fantastic.

AccorHotels certified review
Wendy Couples - 11/09/2017
« Disappointed »

There is a huge construction site next door and we looked right onto it - work stopped by 5.40pm but I believe these rooms should be reduced by half the cost - $185 for a smallish room very basic bathroom and to have to then pay extra for parking was very poor! Pool and garden area was lovely, breakfast was ok but overall hotel is a little tired I think you could find more bang for your buck

AccorHotels certified review
Joey Couples - 11/09/2017
« Friendly staff with shopping close by »

Quick overnight stay this time. Friendly helpful staff with great amenities to use made our stay relaxing.

AccorHotels certified review
Ssm Families - 11/09/2017
« Just ok »

Stayed in rooms 422 and 430 (long stay). First room very run down. Shower nozzle very poor. Old nail polish in bath tub? Second room was better. We stay in Cairns a lot and there are much nicer places to stay. It's a real shame because it used to be beautiful

AccorHotels certified review
S. V. Couples - 11/09/2017
« Very Disappointing for the price per night »

Globally disappointing. I'll list the négative points : the "Free wifi" in our room was excessivly slow so totally useless and we had to use our own mobile data, our room had a panorama on constructions and noise, nobody came to clean our room and we had to ask for it at 3 pm, there was not even a brush to clean the inside of the toilets in our room, there weren't enough deck chairs and almost no beach umbrella next to the swimming pool, when we had to pay : the receptionist asked us to pay in AUD or EUR without telling us that your conversion rate was excessively high (+30€ for only 2 nights only because of this rate !) and when I asked to cancel it and pay in AUD, the only thing they tell me is that they can't cancel it and also let me pay in euros and told me I would get the money (in EUR) back only in 10 days, I really hope I won't have to run after this money as I will be back in France..

AccorHotels certified review
Sparrow Couples - 10/09/2017
« Time for Change »

Our stay was 14 days, in a room that faced south so never saw the sun. Seems that both the linen and towels need replacing. Breakfast was not great but free breakfast meant couldn't complain. The dining room staff made up for this, always pleasant. The housekeeping staff always pleasant and chatty. Pity about the "Wines if the Month", a white sparkling Pinot!

AccorHotels certified review
Bob Couples - 10/09/2017
« Disappointing »

Accommodation OK restaurant and bar very disappointing

AccorHotels certified review
Graham M. Couples - 10/09/2017

my husband and I loved the Novotel in cairns everything about the place was lovely the staff the food and our room was just lovely we have recommended to our friends if they go to cairns to stay at the Novotel very very good thank you very much

AccorHotels certified review
Mackenzie S. Friends - 10/09/2017
« Had a comfortable stay, the room was nice and staff were friendly »

I enjoyed staying at the Novotel Cairns. Our room was really comfortable, however we had issues with the TV when trying to select a movie. I contacted reception and they informed me that the moxie box in our room was faulty and we were unable to watch a movie. The system was unable to be fixed for us as it was after hours and maintenance could not be undertaken at this time. This experience was slightly inconvenient.

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