Hotel - Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort Hotel

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3.5/5 2,487 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

  • 314 rooms
  • 152 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,659 reviews

Our guest reviews for Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,487 reviews
AccorHotels certified review
Tadayasu Y. Couples - 14/06/2018
« Correspondence by email »

Correspondence using email is not good.

AccorHotels certified review
Tracey C. Couples - 14/06/2018
« great pool area »

we didnt get the room we booked , no view ,got it changed , food was good , we were not offered an upgrade , being an accor member we did not feel we were treated like one.

AccorHotels certified review
Anon Friends - 13/06/2018
« Rooms good, pool area furniture very lacking, ambience generally good »

Room good. Service good, fairly matter of fact but perfectly good. Pool area still a charming place to be however pool area furniture (sun chairs, tables etc) is old and gross now. Needs full replacement.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review of our hotel! Thank you for your comments regarding the pool area furniture, we will pass them onto our Management Team. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Shelley G. Families - 13/06/2018
« Weekend break »

Was good until the morning when I fell in carpark due to piping not drilled intto thd ground. Trip hazzard.

AccorHotels certified review
Nigel F. Families - 13/06/2018
« Room was smelly and Foxtel reception so poor I missed watching a really important game of rugby »

Food was expensive Room was not clean and smelly No storage in rooms

AccorHotels certified review
Chrissie Business - 12/06/2018
« Great location in the centre of paradise »

I loved staying at the Novotel right in the heart of Cairns. Easy walk to the esplanade and shopping. The lagoon style pool was amazing and made you feel like you were away from it all. Rooms were clean and comfortable, buffet breakfast was delicious and the staff were extremely courteous. I would highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chrissie, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I am happy to hear that you enjoyed a comfortable stay with us and enjoyed the amazing pool! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Matt Families - 12/06/2018
« New rooms! »

Last minute booking and only returned to Novotel as other preferred hotels were booked out. I’ve stayed previously and felt the hotel was feeling a little drab and the rooms tired but was pleasantly surprised this time. I received a new superior king room on the top floor and it was lovely, fresh and tropical - just what you want when in Cairns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, Thank you for your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. We are currently about to renovate our rooms, and you were staying in our new 'refurbished' rooms which is what they will all look like after completion, so it's great to receive some positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Dora Couples - 11/06/2018
« Just nice »

It was a nice short getaway holiday. Just what Im finding for - calm and stress free. Staff at the hotel was acommodating and professional. Easy and smooth check in. Walking distance to most places! Lil minor improvement is for the staff not to try and force open several time for cleaning the room even when the door is lock.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dora, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Please accept my apologies in regards to the housekeeper trying to get into your room for service. Thank you for your kind feedback, and we hope to see you again soon! Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Ian M. Business - 11/06/2018
« Nice room but TV was not working »

I always like staying with you but there seems to be something astray in each room. This stay I was back in my room after a business dinner and wanted to watch some tv or a movie. Changing chanels had a loud static sound attached and I could not even load the movies. Room 307 BTW. Staff are always great

AccorHotels certified review
Silvana Couples - 11/06/2018
« Enjoyable stay in the heart of Cairns »

Had a lovely stay with top floor room overlooking the pool. As an Accor Gold member it was a nice surprise to receive our welcoming gift plus the extra attention when they knew of our 49th wedding anniversary. Am not in favour of the TV system with the odd remote that allows you to purchase movies but is a pain to use for regular, free to air usage. Pool was well used, it is massive and like walking in off the beach, clean and surrounding gardens a treat. Food at both breakfast and dinner really good with the eye fillet steak done exactly to our liking. Great place to escape winter in NSW.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvana, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon! Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Mick Couples - 11/06/2018
« Comfortable »

Convenient and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Robert F. Business - 11/06/2018
« We found the hotel very comfortable and the staff very helpful. »

The hotel was centrally located which met our needs. The staff were friendly and very helpful. The gardens and pool area were well maintained and were pleasant to relax in. Overall our experience was a very pleasant one and would recommend it to other people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Angela J. B. Solo - 11/06/2018

Fine, but my room smelt a bit and the decor felt quite Barron like we were staying in dads house after the divorce (ie mum took all the good stuff)

AccorHotels certified review
Irene B. Families - 11/06/2018
« Rest service »

I stayed one night but I found it very relaxing and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Georgia Mcswan Assistant Front Office Manager

TripAdvisor review
Couples - 11/06/2018
« Picturesque Surroundings and a Convenient Location »

The crowning glory for this Novotel is the pool with it's secure, relaxing and picturesque surroundings. As AccorPlus members we usually feel welcome in most Accor hotels; but not here ! Check-in was brief but with minimal information. Generally the staff seemed more intent on getting their job done rather than relating to guests' needs or welfare. There was one complimentary bottle of water instead of the usual two. The room [4th Floor] was average size and somewhat dated [shower over bath; minor stains on the carpet, the odd cracked tile ] but all bathroom facilities worked well and were clean. The bed was fairly firm but comfortable. No mini bar or beverages in the fridge. While the in-room Wifi was easy to connect to and quite fast, there were no USB charging points or desk lighting. The dining room includes a pleasant outdoor seating area although the whole area and seating could do with some re-furbishment. Breakfast selection was good for variety and quality. The Check-out process was smooth and accurate and much more friendly !

AccorHotels certified review
Jim O. Business - 10/06/2018
« The staff are always very courteous whether reception or dining areas or bars »

Enjoyable however the breakfast is only fair especially the hot food area. I don't have bacon only sausages however on this trip the sausages were spicey and not the normal sausages. On one occasion there was no hot tomatoes limiting the options available. The rest of the buffet is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry to hear that the breakfast fell below your expectations. Please accept my sincerest apologies. We will address your concerns directly with our Chef. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Alex Business - 10/06/2018
« Below average »

Took over 20min to check in , bar service was almost non existent we had a function dinner and bar person just stood there and wasn't always there

AccorHotels certified review
Camille Families - 10/06/2018

The staff were absolutely amazing. So friendly and helpful. Went above and beyond to help us. My child was ill and they came and changed all the sheets for us at 8 o'clock at night and asked if there was anything else they could do for us. Had a reservation at the restaurant and was unable to attend so they allowed my husband to take the food back to the room which was great since we travelled to get there and we pretty hungry. The staff made our stay so enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camille, Thank you for your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I am so pleased to hear that we were able to help with your ill child while you were staying with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Jodi T. Families - 10/06/2018
« Relaxed, beautiful service, clean and tidy, yummy food!! »

Brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodi, Thanks for your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Mcswan Assistant Front Office Manager

AccorHotels certified review
Anonymous Families - 10/06/2018
« Good value for a family of 5 »

Rooms were fairly basic and seemed to be right at the back of the motel BUT the included breakfast package was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Georgia Mcswan Assistant Front Office Manager

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