Hotel - Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort Hotel

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3.5/5 2,385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

  • 314 rooms
  • 152 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,859 reviews

Our guest reviews for Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,385 reviews
AccorHotels certified review
Callie Couples - 12/01/2018
« Amazing!! I would definitely stay here again! »

My partner and I went on a holiday to celebrate our engagement, we booked 6 nights at the Novotel and were extremely happy we did! When booking the room I mentioned we were recently engaged and anything that could be done to make our trip special would be appreciated. The girl who checked us in (Kirsty I believe) was so nice and helpful, she also congratulated us on our engagement which shows your attention to detail. The gentleman who delivered our bags to the room also congratulated us - We also received a complimentary bottle of champagne which was very kind and appreciated!! The room was just perfect, nice and clean with a great view of the pool. The ladies at the travel desk were also very helpful when booking our tours. Overall the hotel is full of amazing, friendly staff and I would 100% recommend the hotel and definitely stay again!!

AccorHotels certified review
Thais Families - 12/01/2018
« Ok »

Breakfast good Staff overall nice BATs .... terrible feeling and makes it dirty Rooms quite tired and linen as well

AccorHotels certified review
Cc Families - 11/01/2018

Overall customer service was good, however when I left my fruits in the fridge at the reception, it was gone. Check out time is too early. For a 4 star hotel, the facilities were not good.

AccorHotels certified review
Jess Couples - 10/01/2018
« Great but needs upgrading »

Our is always great. The only down side is that the room are getting old and very much need a re vamp.

AccorHotels certified review
Anonymous Couples - 09/01/2018
« Nothing was completed in an acceptable time frame. »

Only 1 of 3 reception staff we spoke to was polite. The room was not cleaned properly. We were placed in a room with a double and single bed which took up all the space for 2 chairs so only one big chair. No kettle in the room. It took 2 phone calls and a trip to the front desk to achieve that 45 minutes later. This place is the only option given to us to use points about to expire and I had expressed concern about the place not up to standard last time we had been there. Nothing has changed in fact I think is has got worse.

TripAdvisor review
Solo travel - 09/01/2018
« Awesome Holiday »

Great Location and friendly staff. Rooms are well looked after and very clean. The breakfast menu was amazing. Unlike other Novatel places I have stayed at. I would recommend staying here to anyone. 👍

TripAdvisor review
Couples - 09/01/2018
« Disappointing »

This is the first negative review I have given for this hotel, we arrived at 1130pm after travelling for 13 hours the receptionist was dismissive and really did not want either to be there or was tired because of the hour. We were not welcomed, we were given no welcome pack(we are gold members) and then given a room that was just awful. I love this hotel and stay here approx. 30 nights a year because of how friendly and fabulous the staff are. Will I stay here again - of course and hopefully this staff member will be happier next time around.

AccorHotels certified review
Anonymous Families - 08/01/2018
« the paperwork side of things always puts a downer on my trips »

the staff & facilities are wonderful. Not enough staff attending the front desk. There is always confusion when checking out / with charges. Accor member benefits are not always received even when you have checked in with your accor card.

AccorHotels certified review
Anonymous Families - 07/01/2018
« Enjoyable stay with all the necessary requirements met. »

Novotel was in a great location, pool area was perfect for families. Room was clean and spacious however could use some updating. House keeping was a welcome addition.

AccorHotels certified review
R.d. Families - 07/01/2018
« Fantastic Stay »

From the time we checked in, we thoroughly enjoyed our stay. Our room was comfortable, clean and spacious. Even though the hotel was busy, the pool was large enough to accompany many people and we still were able to find a sun bed and space to enjoy. We had dinner in the restaurant and the meal was delicious, the staff friendly and efficient. The morning breakfast was a great spread of hot and cold choices. The only improved I would suggest is a barista coffee instead of the machine type. As we particularly like a really good coffee. Special thank you to Alexander for asking how we enjoyed our stay and showing great interest of what was good and how the hotel could best be improved. It shows that the staff and hotel are really committed in customer satisfaction. Excellent. We really do hope to come back in the very near future. Thank you to all for making our 3 nights fantastic and memorable.

AccorHotels certified review
Umit B. Families - 07/01/2018
« met our basic needs »

the hotel staff were very friendly. The rooms were very tired and need renovation. The food is poor. Breakfast especially is very boring and whats worse is its the same food every day, makes it hard to enjoy when your staying for 6 nights or more

AccorHotels certified review
Peter S. Couples - 06/01/2018
« Good location, friendly staff »

Only negative about this Hotel, which I acknowledge is totally out of your control, are the flying fox's which nest in the trees - still one tree located right at the hotels exit, and unfortunately one must "run the gauntlet" of droppings and negotiate the minefield on the footpath. Not a good front for a hotel/resort. Noted that the locals discount is quite possibly only available to a select few.

AccorHotels certified review
Natalie Families - 05/01/2018
« Lovely family friendly holiday! »

staff were very helpful, great room and great service provided.

AccorHotels certified review
Chris C. Business - 05/01/2018
« Not the best! »

Booking was missing on arrival. Rm 224 in outside wing of hotel seemed incomplete. No plug for basin or bath. Things missing from room. Smelt like mould.

TripAdvisor review
Family - 22/12/2017
« family break »

great professional and friendly service. There where no hassels of any kind the whole family had a great time. The pool was a delight for the kids and the food was above average. I suggest that becoming a member of accor is a bonus as they regulary send out deals at a good price with the Novotel Cairns providing a great deal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E715HOthomash Thank you for your kind review and I'm so glad you enjoyed your stay with us. Great to hear that our team members looked after you and your family so well and that nothing was a hassle. The Accor Plus Membership does offer a lot of fantastic deals for guests and also provides members with first access to promotions when they are released kind regards Michael James Rooms Division Manager

AccorHotels certified review
Carmel G. Families - 19/12/2017
« The Front desk service was welcoming and the room was very comfortable. »

The stay was very good except our room key was cut for another room number and we had to return to the front desk to solve the problem. The hospitality shown by the staff was friendly and efficient. My sister and I had a pleasant stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel Gesch, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael James Rooms Division Manager

AccorHotels certified review
Paul Couples - 18/12/2017
« Great location with wonderful staff »

this hotel is very well placed in Cairns with amazing staff. We felt like we were so special with staff greeting us by name and (sadly maybe) the bar staff knowing what we were drinking without even asking after a couple of visits!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Friend, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael James Rooms Division Manager

AccorHotels certified review
Phill Business - 12/12/2017
« Have stayed here on many occasions rooms need a freshen up »

PLEASANT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phill Kies, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have plans for a major refurbishment of the rooms and hotel outlets in 2018 and I know you will be impressed once the works are completed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael James Rooms Division Manager

AccorHotels certified review
Anonymous Families - 11/12/2017
« Nice stay - my children loved the pool. The pool felt like a party, with everyone »

The experience was nice. We enjoyed our stay and the children loved the pool and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Seymour, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael James Rooms Division Manager

AccorHotels certified review
Christine Couples - 10/12/2017
« Relaxing in a great location overlooking beautiful resort style pool »

We enjoyed our stay. The room overlooking the beach end of the pool was lovely. It was great to relax in the cool of the room after our sw in the lagoon pool. Breakfast was good and provided plenty of variety of food. Overall a pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine Ausburn, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael James Rooms Division Manager

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