Hotel - Novotel Cairns Oasis Resort
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Novotel Hotel

Novotel Cairns Oasis Resort Hotel

122 Lake Street 
4870  CAIRNS
AUSTRALIA

2,263 reviews
TripAdvisor Rating Based on 2,263 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

  • 314 rooms
  • 152 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,421 reviews

Our guest reviews for Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,263 reviews
AccorHotels certified review
Anonymous Business - 13/08/2017
« Overall service and accommodation good, but restaurant menu needs to be improved.  »

As above.

AccorHotels certified review
Anonymous Business - 13/08/2017
« Suited my purpose  »

Air conditioning noisy and had to turn it off at night but then got hot. Room smelt musty. Breakfast buffet ok

AccorHotels certified review
Angie Couples - 12/08/2017

Pleasant for the most, only issue being that adjoining door in room made experience uncomfortable We could hear neighbours & they could hear us. Had to use towel rolled up at door to try & muffle sound

AccorHotels certified review
Adrian Business - 11/08/2017
« Good  »

Wasn't there long enough to make full use of the accommodation. Still no free Wi-Fi in rooms which is tough when you there for business.

AccorHotels certified review
Peter Couples - 11/08/2017
« Mr »

Good at reception on arrival, room badly in need of repainting, convenient location of property

AccorHotels certified review
Steph G. Business - 10/08/2017
« Wonderful »

Really enjoyed my stay here

AccorHotels certified review
Pj Business - 10/08/2017
« Disappointed  »

I'm a gold frequent stayer. Not offered an upgrade. No complimentary drink/ snack. No mini bar in room The bed was terrible. It has the biggest dip . Impossible to sleep No barista made coffee for breakfast Poor restaurant service

AccorHotels certified review
Samarett Business - 09/08/2017
« Musty room »

I stay at this hotel for business and always need to email to request a quiet room. On the occasions I haven't emailed in advance I have been given noisy rooms near construction or active bat colonies. I find this unacceptable when working, I am away from home and need to be able to sleep. This last visit I emailed and I was given a quiet room-404. However the smell was overwhelmingly musty/mouldy. I asked the cleaning lady and she proceeded to spray the room with a very strong deodoriser that didn't help. I needed to leave the air conditioning on constantly to prevent the smell from becoming overpowering. Even so my asthma was triggered by the smell and I needed to use asthma medication. I didn't request a change of room as I feared I'd be given another unsuitable room with excessive noise. The carpet was stained and old. I believe that as I am a corporate customer I and my colleagues are given the worst rooms in the hotel. I'm tired of having to complain every time I come to your hotel.

AccorHotels certified review
Anton Couples - 08/08/2017
« Clean and comfortable with great food »

Value and comfort in one package.

AccorHotels certified review
Geoff Families - 08/08/2017
« geoff argus »

I had such a good time last year we shouted our 2 kids rooms with their partners and daughter we were allocated 3 rooms on level 6 facing the road the traffic noise and work on construction was constant and loud very dissapointing

AccorHotels certified review
Alan R. Business - 08/08/2017

Comfortable but just average, the minimum I would expect from Accor group

AccorHotels certified review
Leona Families - 08/08/2017
« Room was good but room service pizza made us ill »

The room was good and staff great but the pizza we ordered from the restaurant made us both ill and had thr runs by the morning

AccorHotels certified review
Paula B. Families - 08/08/2017
« Overpriced  »

Fairly disappointed with my vist. The foyer is okay. Staff were lovely. The pool area was fantastic Room was smaller than impression given in pics Room was tired looking Ive stayed in more roomier and modern rooms in local towns. Over priced for what it was. Booked months in advance and given the furthest room away and closest to a building site over looking the building site.i was gutted. We were woken at 7am every morn with site works, even lying by the pool there was no peace from the noise and vibration. Although the hotel can do nothing about the site works , i think a major rate cut would have been appropriate esp with the amount of hotels in cairns , the options are too many to put up with that. Will never stay there again.

AccorHotels certified review
Jacqueline J. Couples - 08/08/2017
« Not very good at all »

Rooms tired and dirty, customer service not the best, food average

AccorHotels certified review
Brett Couples - 08/08/2017
« Upgrade needed »

The hotel needs an upgrade it looks like it's from the 80's it's worn and yuck

AccorHotels certified review
Paul Couples - 08/08/2017
« Pool was really cold »

Have stayed at a lot of hotels, but this pool was real cold. I've never shivered in a pool before.

AccorHotels certified review
Anonymous Business - 07/08/2017

First time staying there, pleasantly surprised.

AccorHotels certified review
Robyn P. Families - 05/08/2017
« ms »

beds were great brekie a treat the pool fantastic and from there the day just got better. nana mum dad and the kids had a ball. the digger things were a special surprise the kids were nearly beside themselves watching the goings on. It was win win from start to finish.

AccorHotels certified review
Nacho Families - 04/08/2017
« GREAT BUT BATHROOM AND SOFA BED WERE TERRIBLE »

WE HAD A GREAT TIME BUT AS PER THE TITLE THE BATHROOM AND SOFA BED WERE NOT BEFITTING OF A SUITE. THE TAP FOR THE BATH WAS ACTUALLY BROKEN/LOOSE AND A FEW TILES WERE CRACKED. FIX THE SLIDING DOOR BETWEEN THE ROOMS AND REDO THE ENTIRE BATHROOM, IMPROVE THE TELEVISION RECEPTION AND IT WOULD BE A 10/10 STAY. A DISH RACK AND MORE DETERGENT TO CLEAN OUR DISHES WOULD ALSO BE HANDY. THE POOL AND AMENITIES WERE FANTASTIC AND THE KING BED WAS GREAT. THE STAFF LIKE IMELDA AT BREAKFAST WAS SUPER FRIENDLY (MY KIDS LOVED HER).

AccorHotels certified review
Wood Friends - 04/08/2017
« Convenient,comfortable,great breakfast. »

We enjoyed our brief stay,liked the setting and the convenience of your position.

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